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  • Cruise Sales Consultant
    Cruise Sales Consultant
    12 days ago
    €23400–€27400 yearly
    Full-time
    Sant Martí, Barcelona

    Imagine working in a vibrant, multicultural environment where joy and diversity are felt from day one. That's the Costa Cruises Customer Hub, located in the iconic MAPFRE Tower, overlooking the sea in Barcelona. Here, you'll not only find incredible views, but also passionate people who come from all over the world to be part of something special. Are you ready to join us? WHO WE ARE: At Costa, we promote an inclusive, positive, and collaborative culture. We value closeness among colleagues, encourage constant learning, and celebrate transparency and respect as pillars of our daily work. Our way of working is focused on personal and professional development, always with team spirit and an open mind. We want each person to give their best and feel that their contribution really matters. In addition, we are pioneers in sustainability within the cruise industry. We are embarking on a journey towards a greener future, investing in clean technologies and smart solutions. If you are motivated to be part of an innovative team that cares about people and the planet, we are looking forward to seeing you! Join us as a CRUISE EXPERT FOR OUR SALES TEAM and help us continue to make a difference. YOUR RESPONSIBILITY: · Handle incoming sales calls from potential customers. · Make outbound campaign calls using lists generated by the activation team. · Handle administrative tasks following each call (e.g. closing bookings, updating database, CRM registration). · Follow up on callback requests coming from web options. · Manage non-voice written channels (emails) with commercial and professional approach. · Identify and assess customers' needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid, and complete information by using the right methods/tools · Meet personal/customer service team sales targets and call handling quotas · Take the extra mile to engage customers · You will also be the first ambassador of Costa Cruises, promoting our Brand to create amazing holidays experiences for our Guests! WHAT MAKES YOU UNIQUE: · A fluent level in any of the following languages: GERMAN, FRENCH, ITALIAN or SPANISH with exceptional grammar and spelling skills, both spoken and written · Customer sales experience · Ability to communicate clearly and capture customer attention, generating emotional impact and authentic connection. · Active listening to identify business needs and opportunities accurately. · Talent to generate trust, build relationships and close deals by analyzing information and using it strategically. · Ability to handle objections and resolve conflicts with empathy, always focused on achieving business goals. · Ability to multi-task, prioritize, and manage time effectively · Achievement and goal-oriented · Motivated and self-starter WHY COSTA: · Full-time or Part-time contract · Competitive salary plus sales bonus · Restaurant ticket · Soft Landing Package (for those relocating from outside Spain - Europe only) · Amazing office located at TORRE MAPFRE, iconic Barcelona's skyscraper, next to the beach on the seafront. · Free after-work activities (Yoga, CrossFit, Team drinks, etc.) · 2 free cruises per year for employees and family members

    Immediate start!
    No experience
    Easy apply
  • Reservations Department Internship
    Reservations Department Internship
    1 day ago
    Full-time
    Eixample, Barcelona

    SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! We are looking for a Reservations Trainee to join the team at SLS Barcelona. Under the guidance of the Reservations Manager, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have. Support and execute market-wide strategy and promotion implementation. Ensure reservation accuracy (segment, channel, routing, traces, etc.) Ensure that the hotel sales strategies are effectively implemented in the systems. Ongoing Revenue System health-checks and optimization. Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines. Follow up on any possible fraudulent reservation that may impact the revenue performance. Ensures reservation accuracy (segment, channel, routings, traces, etc.). Handle no shows and control non-guaranteed reservations. Ensure that all distribution channels effectively support the hotel and maintain rate parity. Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained. Support and execute upselling following the established guidelines. Proactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times.

    No experience
    Easy apply
  • Head of Marketing
    Head of Marketing
    2 months ago
    Full-time
    Eixample, Barcelona

    🎯We are looking for a Head of Marketing to lead the marketing strategy and brand development of our restaurant project in Barcelona. This is a hands-on role for someone who is not only comfortable running campaigns, but knows how to build a strong brand, create demand, grow a community, and turn creative ideas into measurable business results. 🚀What you’ll do • Develop and execute the overall marketing strategy for the restaurant., • Own brand positioning, communication and tone of voice., • Plan and launch marketing campaigns and special projects., • Lead the restaurant’s digital presence across Instagram, TikTok and other relevant channels., • Develop the content strategy and coordinate photographers, videographers, designers and other creatives., • Build relationships with influencers, local media and key opinion leaders., • Create collaborations, events and activations that attract new audiences., • Track marketing performance and use data to optimize campaigns and initiatives., • Work closely with the restaurant’s operations and leadership teams to drive traffic, brand awareness and revenue., • Manage the marketing budget and external agencies/freelancers. 🚀What we’re looking for • 3+ years of experience in marketing, ideally within hospitality, F&B, lifestyle, retail or a consumer brand., • Strong understanding of digital marketing and social media., • Excellent sense of branding, visual communication and content., • A creative, proactive person who can come up with ideas and turn them into reality., • Strong project management and communication skills., • Ability to work independently in a fast-paced environment., • English — professional working proficiency. Spanish is a strong plus., • Experience working with the Barcelona market is a plus. 🚀What we offer • The opportunity to shape the marketing function and grow the brand from the ground up., • High level of ownership and direct collaboration with the leadership team., • Freedom to bring your ideas to life and see their impact directly on the business., • Competitive salary, depending on experience., • On-site position in Barcelona. If you’re excited about building a brand, creating experiences and making people want to visit a place before they’ve even seen the menu - we’d love to hear from you.

    Immediate start!
    No experience
    Easy apply
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