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Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as Customer Service Manager for Europe and North America. The role will include but not limited to: Build, manage and lead a team of customer services to handle all after-sales support customer enquiries Write, set up and create SOPs for after-sales customer support and service excellence Daily tracking of customer service inquiries handling, providing mentoring and training to staff as needed Business partner with technician team, logistics and warehouse, retail sales manager and BD Manager to ensure any escalations are resolved in a timely manner Work to improve customer satisfaction ratings on E-Commerce, Facebook, Twitter, Instagram, Website, Shop front and B2B dealers to target 5 star ratings across all channels Provide efficient and reliable after-sales service support, work with technicians to ensure any returns are tend to in a speedy and efficient manner whilst providing frequent update to our customers on timelines for pick up and delivery. The ideal candidate should exhibit: ~10 years or more of customer service experience in a retail and online business with a product that comes with after-sales customer support (electronics, white goods, electrical, auto, motorbikes) ~ Experience in a call center support role highly regarded ~ Experience in training and mentoring customer support team in call etiquette and phone handling skills, including also responding to online inquiries and emails ~ Experience in tracking customer satisfaction and doing evaluation on teams for customer support excellence ~ Experience working with various department heads to follow up on various customer support issues from delivery / logistics, faulty parts, invoicing and sales inquiries.

Company Profile Cooler Master is a computer hardware manufacturer from Taiwan. Founded in 1992, the company is a popular brand for computer chassis, power supplies, coolers, and other accessories. Alongside the retail business, Cooler Master is also an OEM vendor for many major brand names in the computer industry. In recent years the company aggressively expanded its operations and brand exposure. The company headquarter of Cooler Master is located in Taipei, Taiwan and has its own manufacturing facilities in China. To support its international operations the company also has branch offices on all continents. The European HQ is located in the Netherlands. Haga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto. Key Objectives Responsible for the promotion and sales of our full product range. Daily support of the of channel programs to meet sales targets. Role & Responsibilities Create campaigns with the Channel Marketing groups. Develop and maintain relationships with customers and distribution channels (Distributor, Dealers, Retailers) throughout the Iberia region and assist building stable channels for Iberia. Responsible for proactively identifying, negotiating and closing sales activities to achieve assigned revenue targets. Channel management: Stock, Price, Product, Distribution, Investment, Promotion, Event Management, Channel ROI management, gather customer and market information. (from CM>Distributor>Dealer>End-User) Field sales activities: Traveling and visiting potential and existing customers (dealers) on pre-scheduled appointments where you will discuss products in person and help distributor getting orders. Gain a clear understanding of customer businesses and requirements and feedback to the company. Operational Experience/Academic Qualification Educated to degree level or equivalent At least 3 - 5 years experience in sales/marketing environment, preferably with retail marketing experience with IT and PC hardware/peripherals sales. Manage multiple projects and requests on a daily/weekly basis. Experience of B2B negotiations to achieve best possible use of time and budget in channel. An understanding of and experience in project management and general sales skills. Fluency in English and Spanish. Personal Characteristics Self Starter that sets clear objectives, defining metrics and key milestones to plan and organize work. Responds quickly to customer/client requests and needs as a priority. Anticipates changing customer needs and seeks to create value for the customer. Proactively supports colleagues and collaborates with them to help achieve targets. Actively seeks to understand the competition and how they differentiate themselves. Identifies a number of ways to do things differently that will continuously improve the business. Handles problems and acts on own initiative without being prompted. Seeks out and acts on both internal and external customer/client feedback. Creates a positive team environment through co-operation. Outgoing personality who is capable of working with cross functional teams. What we offer to the right candidate Cooler Master offers a comprehensive salary and incentive package for its employees. We offer a no-nonsense open business culture with informal direct lines of contact. xcskxlj We offer to the right employee, good career opportunities and advancement possibilities ensuring both personal growth and development to grow with the company.

About Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads – a game‑changing tool for businesses everywhere! Kick‑start your sales career as a Sales Representative, helping businesses grow through smart digital advertising solutions. You will become a specialist advisor for companies in relation to their online advertising campaigns in the Israel region with the opportunity of having a significant impact on their business, working alongside companies with high potential, possible future unicorns, in a tech‑focused environment. You will be part of the team who creates unique customer experiences while actively affecting the Israel online marketing environment. Responsibilities Drive revenue growth by converting qualified leads into customers within agreed budget parameters, and strategically expanding those relationships through upselling where feasible. Work with outbound as well as inbound leads to acquire new advertisers for Google Ads products. Be responsible for your own client portfolio, optimizing your clients' campaigns, and ensuring that customer expectations are met. Target driven environment, where you will work towards individual sales targets. Understand the customer's requirements and objectives, and match product solutions and marketing strategies. Develop sales strategies aimed at optimizing the market potential and improving customer sales and profit margins. Drive revenue growth by converting leads from SMB companies into loyal customers. Convert SMB leads into strategic deals by guiding clients through the sales process and setting them up for a successful launch of their first Google Ads campaigns. Requirements BA/BS degree or equivalent practical experience. Language skills: C2 level of Italian and B2 level of English. 14 months of sales experience, particularly in high‑stakes environments. Understands customer needs and offers relevant solutions. Works well with clear instructions and regular feedback. CRM experience: basic experience entering and updating customer data. Openness to learning how to use AI tools in daily tasks. Clear communication in professional situations. Enjoys working in a team with shared goals. Can give short presentations and write professional emails. Brings a positive and cooperative attitude to the team. Can complete tasks independently. Has a general understanding of business and customer needs. Aims to provide helpful support to customers. Specialized Skills for the IT Market Deep understanding of the IT market, including cultural nuances and business practices. Strong problem‑solving skills to navigate complex and difficult contexts. Ability to innovate and adapt sales strategies to fit the dynamic tech landscape. Proficiency in analyzing market trends, customer data, and competitive landscape to inform sales strategies. Expertise in building and maintaining strong relationships with key stakeholders in the IT market. Readiness to handle a wide range of clients, from those that are highly savvy in digital ads to those that are not yet prepared for it. Desirable Skills Process excellence: systematically improving organizational processes to enhance efficiency, effectiveness, and quality. Strong collaboration: working effectively with others, sharing ideas and resources to achieve common goals. Excellent communication: exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional intelligence: understanding and managing one’s own emotions and those of others to foster positive relationships and enhance impact. Open mindedness: considering and appreciating diverse perspectives and ideas, fostering collaboration. Critical thinking: evaluating information and arguments, leading to informed and effective decisions based on data insights. Solution orientation: approaching problems and challenges with a focus on finding practical and effective solutions. Entrepreneurship: a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification. Benefits Full‑time (39 hours/week) hybrid position in Barcelona with a salary of 21.012,69€ + up to 2.521,52 € gross/year in bonus. Referral program: earn up to €2,000 for bringing friends, depending on the language/project. Private health insurance. Continuous skill development and certifications. Clear career growth opportunities supported by coaches and a motivating team environment. Engaging workplace with bi‑weekly, monthly, or quarterly contests and a dynamic business casual culture. Prime office location at the World Trade Center, Barcelona, surrounded by the sea. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #J-18808-Ljbffr

Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.In this role you will elevate the quality of sales agent interactions by auditing performance across channels and driving continuous improvement.You collaborate

Visual assets for campaigns, sales enablement, and social channels.