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DKB Code Factory GmbH in Valencia, Spain, is seeking a Senior Business Analyst to translate Customer Service challenges into clear, testable requirements and process models that enable PEGA-based automation.

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us At Apex Group, we are committed to creating a diverse and inclusive workplace. In Spain, this includes our obligation under the LGD to ensure that people with disabilities are represented within our teams. If you have a recognised disability (≥33%), we welcome your application and will provide reasonable adjustments throughout the recruitment process. Client Service Manager - Team Leader (EDB) Valencia Full time Permanent As a Client Services Team Lead Manager, you will be at the forefront of shaping an exceptional client experience while leading and developing a talented team of Client Service Managers. Combining strategic leadership with a passion for client success, you will build trusted partnerships with key stakeholders, drive service excellence, and ensure the delivery of outstanding outcomes across a diverse client portfolio. Acting as a key liaison between clients, EDB, and Apex Group, you will champion innovation, streamline processes, and identify opportunities to enhance the client journey. Through inspiring leadership, coaching, and collaboration, you will empower your team to deliver impactful results, strengthen client relationships, and contribute to the successful execution of the bank's growth and transformation agenda. • Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded., • Coordinate onboarding of new clients and ensure smooth transitions., • Analyze client feedback and implement service improvements., • Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody etc.) to resolve client issues., • Monitor team performance and implement strategies for continuous improvement., • Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations., • Along with the Head of CSM Luxembourg; Conduct regular team meetings, performance reviews, and training sessions., • Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units., • Prepare and maintain team schedules, workload distribution, and resource planning., • Track and report on key performance indicators (KPIs) and service level agreements (SLAs)., • Ensure timely and accurate documentation of client interactions and service activities., • Oversee the preparation of client reports, presentations, and service reviews., • Maintain compliance with internal policies and external regulations., • Manage administrative tasks such as time tracking, leave approvals, and expense reporting., • Proficient in English business language skills, both written and oral, • 5+ years of experience in client service or account management, with at least 2 years in a leadership role., • Strong interpersonal and communication skills., • Proven ability to manage teams and resolve conflicts., • Proficiency in Microsoft Office Suite, and reporting tools., • Excellent organizational and multitasking abilities., • Hybrid Working Model, • Private health insurance., • 27 working days holiday + Public holidays, • Opportunities for professional development., • Professional Development (CPD) and Study Guidance programs, • Positive and hospitable work environment., • Opportunity to work with a diverse, agile and global team., • Exposure to all aspects of the business and cross-jurisdiction., • A genuinely unique opportunity to be part of an expanding large global business + more #J-18808-Ljbffr

Client Service Manager - AIFMApplylocations: Valenciatime type: Full timeposted on: Posted Todayjob requisition id: JR-0024771FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market. We invest in our people, enabling you to develop your skills and build on your experience. If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.# Job specification• Work proactively on a portfolio of clients to support the daily activities of the funds under management;• Act as main point of contact for the clients for day-to-day activities and resolution of any fund-related queries;• Set-up and lead AIFM service review calls with clients to maintain a strong relationship;• Establish and maintain excellent relationships with each of the fund delegates including portfolio managers, investment advisors, administrators and depositaries, including participation of service provider quality calls;• Ensure compliance with internal and external processes;• Maintain the Fund corporate calendar and monitor compliance with deadlines according to Fund corporate calendar and internal procedures;• Update internal database on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information;• Ensue all funds have up-to-date policies and procedures that reflect on-going regulatory developments and any other requirements as determined by the Fund Boards, including the Operating Memorandum.• Prepare the Operating Memorandum and coordinate internal and external review of such document;• Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.e. populate checklists, AML forms, UBO forms, other fund related reports with the support of the Client Service Manager; where needed, resolve with the help of the Client Service Manager issues on missing information;• Ensure all investor subscription documents incl. side letters are saved on client folder;• Manage investors side letter matrix and resolve any gaps on responsible parties or approaching deadline;• Where FundRock LIS acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments and lead through the Board Meeting Agenda;• Present AIFM report in the Board Meeting;• Ensure coordination and review of fund financial reports and long form reports;• Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of the Fund/Management Company;• Prepare cash payment instructions for review and signature by the Client Service Manager;• Upload investor reports and target fund documentation to the investor portal; • Preparation of presentation materials for physical client visits;• Calculate and review client fees, create invoices and manage timely payment; • Identify opportunities to enhance the client relationship;• Support with ad hoc projects.# Skills Required:• Academic degree, preferably in Finance or Economics;• Experience in the financial sector is of advantage;• Keen to further develop your practical knowledge of laws and regulations applicable to financial services, both within Luxembourg and other jurisdictions;• Strong commercial awareness, analytical and communications skills;• Good working knowledge in MS Office suite;• Fluent in English with excellent written and oral communication skills.# What you will get in return• A genuinely unique opportunity to be part of an expanding large global business;• A friendly, co-operative and supportive environment;• Training and development opportunities.As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs. #J-18808-Ljbffr

D5 is an AI-native design visualization ecosystem that unifies real-time rendering, team collaboration, and AEC-ready assets in a single workflow. The platform supports creative professionals from AI-driven ideation through detailed visualization, enabling precise control over complex design projects. By integrating advanced AI tools into everyday workflows, D5 helps teams iterate faster and communicate design intent more effectively. The company focuses on keeping the creative process fluid and uninterrupted, empowering users to maintain an unbroken creative flow in their work. The Technical Partner Account Manager is responsible for developing new partners in the assigned European region, driving and expanding partner relationships, and establishing clear partner development plans. Crucially, this role will lead technical product demonstrations and enablement workshops for partners, working closely with the marketing team to integrate impactful go-to-market strategies. He/she will continue to support and nurture existing partnerships—including working active opportunities with them, managing the pipeline, and driving technical buy-in within the partner’s customer base for D5 solutions. • Identifying and prioritizing relationships with partners that will ultimately drive increased sourced pipeline and bookings for D5., • Acting as the primary technical evangelist for the channel, conducting high-impact product live demos, and translating D5’s real-time rendering value proposition to partners and enterprise architecture studios., • Ensuring effective and timely co-selling motions with our direct sales force, supporting partners during key technical evaluation and proof-of-concept (POC) stages., • Establishing yourself as the point person for day-to-day account management inquiries and performance concerns, ensuring ongoing business and technical enablement of our solutions., • Modeling exceptional partner account management that delivers sales and service excellence., • Driving the growth and development of mutually beneficial working relationships with account teams and key internal partners, leveraging work from and collaborating with other teams., • 2+ years of proven track record in building alliance partner programs or channel sales within software markets, with a strong preference for the AEC (Architecture, Engineering, Construction) or 3D visualization/rendering market., • Successful track record of exceeding business development, enablement, and booking goals., • Tech-savvy with a solid understanding of 3D/AEC design workflows. Hands-on experience with mainstream design software (e.g., SketchUp, Rhino, Revit, Archicad) or rendering tools is highly desirable., • Experience in personally managing end-to-end partner enablement plans, encompassing both commercial business development and technical product training/knowledge transfer., • Experience working collaboratively with internal direct sales, marketing, and product teams to successfully close complex deals., • Ability to develop with partners a quantifiable business case that drives the partner’s investment of both time and money., • Ability to build strong relationships with senior executives and owners within the partner community., • Exceptional communicator and listener, highly empathetic to partner and designer needs, with the ability to bridge the gap between business value and technical features., • Ability to handle multiple tasks simultaneously and prioritize accordingly. #J-18808-Ljbffr

Technical Account ManagerLocation: Spain / Madrid / Hybrid / RemoteLanguage: Spanish MandatoryTeam: Client ServicesWelcome to Maisa - Making AI Accountable!Our agentic process automation platform helps enterprises automate complex, decision-heavyprocesses that traditional automation can’t handle and GenAI can’t be trusted with.We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibilityand control to your most complex processes.Powered by a new kind of computing platform, Maisa combines AI-driven problem solving withprogrammatic execution, so every action is reliable, auditable, and built for enterprise scale.About the role…Our Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You'll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients.Whilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on-site with customers and maisa offices.What you’ll do…Implementation & Delivery- Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements- Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transferProgram Management & Governance- Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders- Identify and mitigate implementation risks through proactive program managementEnablement & Adoption- Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices- Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunitiesStakeholder Management- Serve as primary point of contact for technical and operational issues during implementation- Facilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagementWhat you’ll bring…Key Requirements:- Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale- Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite- Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related field- Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies- Excellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders- Business proficiency in Spanish and English; additional European languages a plus- Ability to travel up to 25% of the timeDesired Qualities- Hands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)- Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations- Self-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios- Strong analytical skills for tracking program metrics and demonstrating customer value- Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impactWhy join Maisa!You will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have theopportunity to work with cutting-edge Agentic Process Automation that’s reshaping howenterprises approach AI deployment. You will get to directly influence how major multinationalorganizations transform critical business processes, working on genuinely differentiatedtechnology that solves real enterprise AI challenges.Following our recent $25m Seed Round, we’re scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development.Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.C#J-18808-Ljbffr

Job description:OverviewJoin our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships.In this energized role, you will serve as the primary point of contact for clients, ensuring their needs a

Si tienes una excelente atención al cliente, eres organizado/a y tienes experiencia en recepción, ¡queremos conocerte!. Conocimientos en manejo de sistemas informáticos y agenda. Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción comple

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We are a globally leading mobility service provider with a revenue of €4.

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Abai, supporting the OpenBank project in Spain, seeks fluent German and Spanish speakers for on-site roles in Madrid or Valencia, starting September 16. Roles offer morning shifts, a 3-month contract with a clear path to permanent conversion, paid training from day one, and a competitive salary with

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The team is international, with a focus on growth and a supportive, fun work atmosphere.

Dutch Speaking Customer Service Advisor and enjoy the flexibility of remote work! We are seeking enthusiastic individuals who are passionate about providing exceptional customer service to join our network of on-demand professionals. Dutch Speaking Customer Service Advisor - Work Remote. Ability to

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Desde Adecco selección estamos colaborando con una empresa del sector de las.

Te apasiona ofrecer un servicio al cliente excepcional y hablas inglés?.Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.Sigue leyendo, esta oferta es para ti!.Somos el socio logístico internacional que permite a las m

Gestión de colas en línea de cajas. Aplicación de las reglas vitales de seguridad relativas al efectivo desde la apertura de mi caja hasta la vuelta al cofre. Experiencia previa en atención al cliente y/o cajas.

Whether you prefer the energy of Madrid or the coastal charm of Valencia, we have a spot for you starting.

Whether you choose the energy of Madrid or the coastal charm of Valencia, this is a fantastic opportunity to combine career growth with an amazing living experience. German Customer Service Representative – Madrid & Valencia, Spain (Onsite). Locations: Madrid & Valencia, Spain.

Concentrix en Valencia busca Agente de Soporte Técnico presencial para el Mercado Vasco.Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.El rol exige atención al cliente por teléfono y correo, diagnóstico

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Hybrid setup in Barcelona, with relocation support.

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