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We are looking for a B2C Customer Service Representative with German and English, who will take this role to the next level! Tasks and Responsibilities: • Provide excellent customer support via phone, email, and chat in both German and English, embodying our commitment to making every customer's experience great., • Assist customers in resolving inquiries, issues, and providing information about our motocross and mountain biking gear, apparel, and outerwear products., • Maintain a high level of product knowledge to effectively address customer questions, showcasing your passion for our brand., • Document customer interactions and maintain accurate records in our customer database, ensuring we keep the rider community informed and satisfied., • Collaborate with other team members and departments to resolve complex customer issues, reflecting our commitment to teamwork., • Identify and report customer feedback and trends to help improve our products and services, making a meaningful impact on our rider-centric approach. You have: • We’re looking for a candidate who can adapt quickly to change, be flexible, and adjust effectively to changes in the business environment to achieve our goals., • English is essential, as it is the company's language of communication., • Fluency German (verbal and written) is a must, allowing you to connect with our diverse global customer base. Spanish is a plus., • Excellent communication and interpersonal skills, embodying our dedication to making customers' lives easier., • Strong problem-solving and critical thinking abilities, essential for addressing unique customer needs., • Ability to work well under pressure and handle multiple tasks simultaneously, mirroring the spirit of "work hard, play harder.", • Basic computer skills, including proficiency in using CRM software and Microsoft Office, ensuring efficient service delivery., • Prior customer service experience is a plus but not required.

Who we are Ventós Group is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain. The group has 9 subsidiaries around the world. We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant opportunities for development. Currently we need to reinforce our Sales team by incorporating an Sales Assistant. Your Role • Assisting in sales and setting up new customer accounts, • Ordering samples and documentation for customers and following up with them, • Entering quotations and sales orders, following up and keeping the customer informed on the status of orders, • Co-ordinate the arrival of goods with the Purchasing Department to ensure delivery on time, • Generate and prepare export documentation and liaise with HQ for export information and documentation, • Manage customers through open and interactive communication, • Identify and assess customer needs., • Manage customer complaints by following up to ensure their resolution, • Maintain customer databases, • Communication and coordination with other departments Your Skills and Experience • Previous and recent experience of at least 2-3 years in the administrative area in a related field with excellent customer service skills., • We will consider you to bring higher education in the field of economics (ADE, Business Administration, etc.) or chemistry, among other related training., • High level of English, • Desire to be part of a fast growing company with the opportunity to progress as a professional., • Strong communication skills and able to work alone and as part of a team; enthusiastic and reliable, • Organised person, • Experience with Navision ERP a plus Additional Information We offer a benefits package which includes: • Option to work remotely 1 whole day and 2 afternoons per week., • Flexible working hours, • Free language classes depending on the needs and other training courses., • Health Insurance., • Common spaces for after work activities., • Meal and breakfast service partially subsidized by the company., • Corporate paddle tennis court for employees and family members Do you think your professional profile fits and this could be a good project for you? Send us your application and tell us why!

We are seeking a seasoned professional to assume the position of Business Account Manager. This pivotal role entails overseeing all projects within scope, ensuring timely and cost-effective delivery. The incumbent will also serve as a strategic partner with clients, championing quality across all work. Key responsibilities include: • Leading a team of project managers to drive project success;, • Nurturing strong client relationships through regular proactive contact and collaboration;, • Developing solutions tailored to meet client business objectives while ensuring on-time and high-quality delivery;, • Coordinating responses to client briefs, prioritizing quality and revenue generation;, • Identifying areas for process improvement and enhancing internal communications to foster effective working relationships between departments;, • Monitoring progress, proactively addressing potential issues, and recommending modifications as needed;, • Obtaining and managing client feedback effectively;, • Tracking key performance indicators (KPIs) and providing regular reports to clients;, • Exploring opportunities for business growth and strengthening existing client relationships.

Seeking a customer-centric individual to elevate our customer support. In this role, you will be the primary point of contact, providing exceptional service via phone, email, and chat in both German and English. Key Responsibilities: • Respond to customer inquiries, resolve issues, and provide product information while showcasing enthusiasm for our brand., • Maintain a high level of product knowledge to effectively address customer questions., • Document customer interactions and maintain accurate records in our database., • Collaborate with team members and departments to resolve complex customer issues., • Able to adapt quickly to change, be flexible, and adjust effectively to changes in the business environment., • English is essential, as it is the language of communication., • Fluency in German (verbal and written) is required, allowing you to connect with our diverse global customer base. Spanish is an asset., • Excellent communication and interpersonal skills, embodying our commitment to making customers' lives easier., • Strong problem-solving and critical thinking abilities, essential for addressing unique customer needs., • Ability to work well under pressure and handle multiple tasks simultaneously., • Basic computer skills, including proficiency in using CRM software and Microsoft Office.

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