Field Application Specialist/Field Sales Representative (Illes Balears)
hace 1 día
Madrid
At Sysmex, we are looking for a Technical Service & Applications Specialist to provide high-quality technical, scientific, and application support for our IVD solutions across the Illes Balears territory. Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación. This is a hybrid role combining field technical service with applications and scientific support, working closely with Technical Service, Sales, Marketing, and Key Account Management teams. In this role you will: Applications & Scientific Support Deliver scientific, clinical, and technical application support to customers and the Sales team Conduct on-site and remote training, product demonstrations, and workflow optimization Support key accounts with scientific justification and technical solution design Participate in customer events, workshops, and scientific sessions Support clinical studies and technical documentation Promote Sysmex value propositions and Total Laboratory Automation solutions Cross-functional Collaboration Act as the main technical and scientific contact for assigned accounts Ensure effective communication between customers and internal teams (Service, Sales, Marketing, Supply Chain) Identify opportunities for upgrades, efficiency improvements, and commercial development Technical Service Install, upgrade, maintain, and repair Sysmex instruments (Hematology, Urinalysis, Coagulation, Laboratory Automation) Ensure optimal performance of the installed base in Illes Balears Diagnose and resolve technical issues following SOPs and quality standards Provide basic technical training to users after installation Document service activities and quality feedback Support local demos, workshops, congresses, and internal technical projects What you need to be successful: Education University degree in Engineering, Biomedical Sciences, or a related field Experience 2–5 years of experience in: Field service or technical support in IVD, and/or Applications support, clinical education, or laboratory diagnostics Experience in customer-facing roles and working under pressure Skills Strong technical troubleshooting abilities Good understanding of IVD laboratory workflows and clinical applications Proficiency in MS Office and PC connectivity Ability to explain complex scientific concepts clearly Languages Fluent in English and Spanish What's in it for you? Flexible Compensation Plan in public transports, restaurants, kindergarden, medical insurance for family, etc Flexible working hours and hybrid work model Subsidized gym membership Health & dental insurance Referral program bonus – When you introduce us with people as talented as you Baby friendly company Excellent, dynamic, and multicultural environment At Sysmex we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. xcskxlj Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community. #J-18808-Ljbffr