Head of Workflow Implementation & Scaling (Delivery Ops)
5 days ago
Paris
🌍 Join iCOVER – A Global Leader in Background Screening, Risk & Compliance 👋 About Us At iCOVER, we specialize in background screening and risk & compliance solutions that empower companies around the world to make informed decisions with confidence. With over 20 years of international experience, we operate from our global headquarters in Paris, supported by a network of 12 offices across France, the UK, the US, Mexico, Switzerland, Tunisia, Morocco, Bulgaria, India, Australia, Vietnam, and Singapore. Our diverse team of 230+ professionals enables us to deliver services in over 200 countries. Whether it’s ensuring compliance, managing risk, or supporting strategic growth, iCOVER is your trusted partner. 🌐 Learn more:______ 🎯 Your Role: Head of Workflow Implementation & Scaling (Delivery Ops) We have developed a sophisticated workflow system that perfectly orchestrates tasks between high-performing human teams and cutting-edge automation. Now, we are looking for a Head of Workflow Implementation & Scaling to take the wheel. Your mission is critical: take our existing workflows and scale them to handle 10x our current volume without compromising our strict "Zero Failure" compliance standards. In this high-impact role, you will be the vital bridge connecting our Product and Tech teams with our global Delivery centers. 🧭 Key Responsibilities • Deploy Workflows: Lead the end-to-end implementation of new delivery workflows, ensuring they integrate flawlessly into daily, high-stakes operations., • Master Hybrid Orchestration: Fine-tune our hand-off logic to identify exactly when a background check requires nuanced human verification versus when it can be fully automated., • Drive Operational Excellence: Monitor throughput and quality metrics. If a workflow bottlenecks, you are the first responder diagnosing whether it is a logic error, a technical bug, or a human resourcing issue., • Build Scaling Frameworks: Standardize how we launch in new markets by building the "Implementation Playbook," allowing us to spin up new screening types in days, not months., • Create Stakeholder Synergy (): Act as the strategic translator between the technical teams building our tools and the global operations teams using them. You will frequently travel to our international centers to audit current workflows and operational constraints and transform these insights into scalable delivery processes. 🔍 What We’re Looking For • Proven Experience: 5 to 8 years thriving in high-growth environments like FinTech, RegTech, or LogTech. Backgrounds in KYC/AML, Trust & Safety, Insurance delivery, or strict Project Management are a massive plus., • Workflow DNA: You naturally think in logic gates and decision trees. You are highly familiar with BPMN, SQL, or enterprise workflow orchestration tools (e.g., Camunda, Tray.ai, or Zapier at scale)., • Data Driven Analytical Rigor: You do not make decisions based on gut feelings. You use hard data to prove that a workflow change directly improved margins or significantly reduced Turnaround Time (TAT)., • The "Builder" Mindset: You are not looking for a quiet, steady-state role. You thrive in the "organized chaos" of rapid scaling and love building the systems that make it possible., • Language Skills: Complete fluency in English is essential to navigate our Paris HQ and our global delivery footprint. 🌟 What You’ll Find at iCOVER An Attractive and Transparent Compensation Package • Competitive salary reviewed regularly, • Health insurance, • Meal vouchers, • Contribution to transport costs A Flexible and Supportive Work Culture • Hybrid working with an attractive home office policy, • Management that values work-life balance A Diverse and Growth-Oriented Environment • International, inclusive workplace, • Unlimited access to LinkedIn Learning A Company That Gives Back • Annual CSR budget dedicated to human, environmental, or animal causes, • Internal initiatives driving positive impact Team Spirit and Celebration • Afterworks, seminars, Christmas parties, and more 📩 Ready to Join Us? Apply directly on LinkedIn with your CV. We review every application carefully and look forward to learning more about you. 🤝 Equal Opportunity Employer iCOVER is committed to fostering a diverse and inclusive workplace. We welcome all qualified candidates—regardless of gender, age, origin, disability, religion, or identity—to help us build a better, more equitable world together. By submitting your application for this position, you acknowledge that in the event you have been selected to work for iCOVER, we shall be entitled to perform an appropriate background screening by verifying the information presented in your application, specifically but without limitation, verification of prior employment and verification of education. The lawful provision, collection, and processing of your personal data is necessary for the purposes of the legitimate interests pursued by iCOVER and the provided data will be processed in strict accordance with the applicable personal data protection legislation.