Atlassian Administrator
1 day ago
Paris
Role Overview Within the Group IT department, you will be responsible for the administration, evolution, and integration of the Atlassian platform composed of: • Jira Software, • Jira Service Management / Jira Assets The successful candidate will collaborate with all IT regions, providing advanced support on the Jira platform and translating business requirements into effective technical solutions. Key Responsibilities Platform Administration & Governance • Administer Atlassian instances (Cloud), • Manage users, groups, roles, and permission schemes, • Manage licenses and capacity planning, • Configure workflows, screens, fields, permission schemes, and object schemas, • Ensure system monitoring, maintenance, and upgrades, • Define and enforce governance standards and best practices, • Implementation & Advanced Configuration, • Design and optimize complex workflows, • Implement new projects (Scrum, Kanban, ITSM, etc.), • Configure advanced Jira Service Management features (SLAs, request types, queues, portals), • Structure Confluence spaces and templates, • Deploy and configure Marketplace apps/plugins, • Design and maintain asset object schemas and relationships in Jira Assets Jira Assets Administration • Design, configure, and maintain object schemas in Jira Assets, • Model CMDB structures (CIs, services, applications, hardware, software, etc.), • Define object types, attributes, and relationships, • Implement automation rules linked to asset lifecycle management, • Integrate asset data from external systems (HR systems, EntraID, etc.), • Ensure data quality, normalization, and governance, • Support ITSM processes leveraging asset data (incident, problem, change management) Automation & Development • Implement advanced automation rules across Jira projects and Assets, • Develop scripts (Groovy / ScriptRunner), • Build and maintain integrations using REST APIs, • Configure webhooks and cross-system synchronization, • Automate asset lifecycle workflows and approvals Integration & System Interfacing • Integrate with DevOps tools (CI/CD, source control systems), • Interface with enterprise systems (EntraID, HR systems, …), • Integrate asset data with CMDB or discovery solutions, • Manage SSO integrations (SAML / OAuth), • Contribute to IT architecture and data governance initiatives Support & Advisory • Provide Level 2/3 support, • Advise business and technical teams on best practices, • Facilitate workshops to translate business needs into technical solutions, • Maintain documentation and deliver user training Education • Bachelor’s or Master’s degree in Computer Science or related field Skills • Strong expertise in Atlassian modules: Jira Software, Jira Service Management, • Strong expertise in Hands-on experience with Jira Assets (object schema modeling, CMDB concepts), • Good knowledge of Confluence, • Experience with automation and system integrations, • Solid understanding of REST APIs, • Scripting knowledge (Groovy, Python, or JavaScript), • Understanding of ITSM, CMDB, Agile, and DevOps practices, • Knowledge of SSO and IAM concepts and AQL and JQL knowledge, • Fluent English is mandatory (written and spoken), as the role involves working with international stakeholders and documentation in English., • Strong analytical and problem-solving skills, • High level of organization and attention to detail, • Service-oriented mindset, • Ability to explain technical concepts to non-technical stakeholders About B&B HOTELS Founded in Brest in 1990, B&B HOTELS is one of the most important economic hotel groups in Europe. It has a network of 885 hotels in 17 countries, in Europe, Brazil and U.S. B&B HOTELS grew exponentially since 2022. Positioned in the value-for-money segment, B&B HOTELS is committed to offering its customers comfort and quality at the best value for money. Empathy, smart simplicity, improvement, integrity and inclusion are the founding values of the Group. "This list of duties and responsibilities is provided for informational purposes only and is not exhaustive, in accordance with applicable legal provisions."