Strategic Account Manager (F/M)
il y a 2 jours
Paris
TL;DR • Location: At least 3 days a week at our Paris office, • Position also known as (or close to): Key Account Manager, Business Development Manager, • Type of Contract: CDI, • Direct reporting line: COO, • Start date: ASAP Enterprise Health has remained fragmented and reactive for far too long. MyC enables health workers to provide exceptional care in remote, high-risk settings and across complex global organizations. We support companies in managing health risks, enhancing workforce well-being, and maintaining compliance within a shifting regulatory environment. We create a direct connection between workforce resilience and business success. Now, we're expanding throughout Europe, the Middle East, and North America. Our clients are VP-level decision-makers at multinational corporations who demand advanced solutions backed by proven results and solid expertise. Where We Are Series A funded. Building toward Series B. Strong product-market fit with Fortune 500 clients. Sales cycles are 6–9 months. Win rates are high when we get in front of the right people - we've beaten established players head-to-head on major deals. The challenge? We've been winning enterprise deals through founder-led hustle. Now we need to turn that into a structured, scalable sales engine with real methodology, pipeline discipline, and a team that can close independently. Why we need you The Role We are seeking an experienced and results-driven SaaS Business Account Manager / Business Development Manager to join our team. In this role, you will be responsible for managing and nurturing client relationships, driving customer satisfaction, and ensuring the successful adoption and utilisation of our SaaS solutions. You will act as the primary point of contact for assigned accounts, identifying opportunities for growth and ensuring client success. A key part of the role is the ability to create relationships with the management of our clients and create business opportunities to expand MyC within the accounts. Key Responsibilities • Client Relationship Management: Build and maintain strong, long-lasting relationships with assigned clients, serving as their trusted advisor for all SaaS-related needs., • Account Growth: move beyond transactional interactions by deeply understanding clients’ unique business landscapes, industry challenges, and strategic goals to identify upselling and cross-selling opportunities. Collaborate with the sales team to close new opportunities., • Renewals & Retention: Proactively manage contract renewals and reduce churn by addressing client concerns and ensuring satisfaction., • Referral Hunting: Actively seek referrals from satisfied clients to expand the customer base. Leverage existing relationships to generate new leads and opportunities for the sales team., • Strategic Planning: Develop and execute tailored account plans that align with client goals and company objectives., • Data-Driven Insights: Monitor account performance metrics and provide clients with actionable insights to optimize their usage and ROI., • Problem Resolution: Address and resolve client issues promptly, coordinating with internal teams to deliver solutions efficiently., • Collaboration: Work cross-functionally with product, sales, and customer experience to advocate for client needs and ensure a seamless customer experience. What’s next in your career path? We are in the early days of the company organization structuring. With consistent results and high-quality performance, your path is set to evolve in the Sales organization, potentially in other regions or towards management roles. Your profile to make this a success Mandatory required skills • 7+ years of experience as a Strategic Account Manager, Customer Success Manager, or a similar role, specifically within the SaaS industry., • Demonstrated ability to manage a diverse portfolio of multiple accounts while effectively prioritizing tasks in a fast-paced environment., • Consultative Selling Expertise: Proven ability to move beyond transactional interactions by deeply understanding clients’ unique business landscapes, industry challenges, and strategic goals to provide tailored solutions. Technical Skills • Proficiency in CRM tools such as HubSpot, or other dedicated customer success platforms., • Strong understanding of SaaS business models, software solutions, and subscription-based service structures., • Data Literacy: Ability to interpret complex data sets and translate them into clear, actionable insights for clients., • Market Intelligence: Ability to research and stay ahead of industry trends to act as a subject matter expert for your client base. Soft Skills • Excellent interpersonal skills with a focus on communication and high-level negotiation., • Analytical mindset paired with a proactive approach to identifying and addressing client needs., • Strong problem-solving skills and the ability to remain solution-oriented under pressure., • Meticulous and organized, ensuring consistent follow-up and client satisfaction. Language • Fluency in English is mandatory (either native level or strong English as a second language). We kindly advise you to think twice before applying if… • You’re not entrepreneurial., • You’re not looking for a fast-growing company., • You’re not results driven., • You’re not fully comfortable working in English. Recruitment Process • HR Screening – 30 min, • Interview with the COO - 30 min: Intro MyC, Alignment, experience, ways of working., • Case Study with COO and another stakeholder – 60 min: Solve a real company case. Showcase how you think and lead., • Team Gathering – 90 min: Join us at our Paris office to meet the team and have an interview with the other cofounder., • Reference checks: 3