Customer Service jobs in LondonCreate job alerts

We are strengthening support for our largest and most complex global customers by introducing a Senior Sales Associate role.This role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executi

hackajob is collaborating with Vanguard to connect them with exceptional professionals for this role. \n As a Managed & HNW Client Services Associate, you will play a key role in delivering Vanguard’s best‑in‑market service to our most valuable and complex clients. Drawing on your strong pension and investment knowledge, you’ll guide clients through a range of interactions, build trusted relationships, and help shape the future of our service model. \n You’ll thrive in a dynamic environment, serving clients across multiple channels — phone, secure message, and planned meetings — while contributing to continuous improvements in how we engage and support high‑value investors \n As a Managed & HNW Client Services Associate, you will play a key role in delivering Vanguard’s best‑in‑market service to our most valuable and complex clients. Drawing on your strong pension and investment knowledge, you’ll guide clients through a range of interactions, build trusted relationships, and help shape the future of our service model. \n You’ll thrive in a dynamic environment, serving clients across multiple channels — phone, secure message, and planned meetings — while contributing to continuous improvements in how we engage and support high‑value investors \n Client Experience & Service Delivery \n\n • Provide exceptional service to Managed and high‑value and high‑complexity clients, ensuring every interaction builds trust and confidence.\n, • Respond to inbound calls and secure messages from Managed & HNW clients with timely, clear, and comprehensive guidance.\n\n Specialist Support & Problem Solving \n\n • Support high‑risk transfers into Vanguard by coordinating with internal and external partners to ensure smooth execution and outstanding client communication.\n, • Deliver Managed Services booked meetings (Managed ISA & Pension), helping clients achieve strong financial outcomes.\n, • Act as an escalation point for Managed Services queries\n\n Insight & Continuous Improvement \n\n • Use voice of client to drive better client outcomes\n, • Demonstrate a keen interest in investment markets\n, • Collaborate closely with a small, high‑performing team that puts the client first in everything we do.\n\n Knowledge & Professional Standards \n\n • Maintain deep expertise in Vanguard’s funds, products, and services.\n, • Understand the broader financial services landscape — including legal, tax, and regulatory considerations — to support clients effectively.\n, • Uphold high standards of professionalism, judgement, and client‑focused decision‑making.\n\n What We’re Looking ForEssential Experience & Qualifications \n\n • Proven experience in Investments, Wealth Management, Private Banking, or a related field with strong exposure to pensions and investments.\n, • Exceptional client service skills and the ability to engage confidently with HNW clients and senior stakeholders.\n, • Undergraduate degree or equivalent combination of training and experience.\n\n How We Work \n Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

hackajob is collaborating with Presidio to connect them with exceptional professionals for this role. \n\n Presidio, Where Teamwork and Innovation Shape the Future \n At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. \n The Role We are seeking an experienced Account Manager to take ownership of day-to-day relationships with our key enterprise clients across wide range of business verticals, including finance , Oil and Gas , Retail and media. This client-facing role requires building strong customer relationships, identifying growth opportunities and ensuring customer satisfaction. \n The successful candidate will serve as the primary point of contact for assigned accounts, managing the full customer lifecycle from requirements gathering through to solution delivery, while proactively identifying new opportunities to expand our footprint within existing customer organisations. \n Responsibilities Include: \n Account Management & Business Development \n\n • Manage and develop relationships with a portfolio of key enterprise accounts\n, • Serve as the primary point of contact for customers' day-to-day technology requirements and queries\n, • Develop new pipeline of opportunities across the portfolio of propositions\n, • Proactively identify and pursue upselling and cross-selling opportunities across our product portfolio (hardware, software, AV solutions, managed services, cloud)\n, • Conduct face-to-face client meetings to understand business needs, strengthen relationships, and present relevant solutions\n, • Build trusted advisor relationships with key stakeholders within customer organisations\n, • Monitor customer satisfaction and address concerns to ensure long-term retention and account growth\n, • Maintain comprehensive understanding of customer business operations, technology infrastructure, and strategic objectives\n, • Identify triggers for additional business (technology refreshes, expansion plans, new projects)\n, • Work collaboratively with the business technical team on larger strategic deals and new business opportunities\n\n Solution Development & Technical Consultation \n\n • Assess customer requirements and recommend appropriate technology solutions from our portfolio\n, • Maintain current knowledge of IT trends, including cloud technologies, AV solutions, end-user computing, and managed services\n, • Articulate technical concepts and solution benefits to customers in a clear, business-focused manner\n, • Collaborate with pre-sales and technical teams to develop tailored solutions\n\n Sales Support & Account Coordination \n\n • Prepare accurate quotations and proposals for customer requirements\n, • Manage deal registration processes with vendor partners\n, • Coordinate project delivery with internal teams to ensure customer satisfaction\n\n Stakeholder Collaboration \n\n • Support business in pursuing larger opportunities and strategic initiatives\n, • Liaise with internal departments (technical, projects, finance) to deliver excellent customer outcomes\n, • Communicate customer feedback to relevant teams to drive service improvements\n, • Represent the company professionally in all customer interactions\n\n Required Skills and Professional Experience: \n Experience & Skills \n\n • Proven experience in account management, business development, or sales within the IT industry or technology sector\n, • Demonstrated ability to build and maintain professional client relationships\n, • Strong commercial awareness with ability to identify revenue opportunities\n, • Excellent communication and interpersonal skills, with confidence in face-to-face client meetings\n, • Ability to understand customer business needs and translate them into appropriate technology solutions\n, • Strong organisational skills with ability to manage multiple accounts and priorities\n, • Proficiency in Microsoft Office and CRM systems\n\n Technical Knowledge \n\n • Good understanding of IT solutions including hardware, software, cloud technologies, and AV systems\n, • Ability to stay current with technology trends and developments\n, • Capability to discuss technical concepts with customers in accessible language\n\n Personal Attributes \n\n • Self-motivated with strong customer service orientation\n, • Professional demeanour suitable for enterprise-level client engagement\n, • Problem-solving mindset with attention to detail\n, • Team player who collaborates effectively across departments\n, • Commitment to continuous learning in a fast-paced technology environment\n\n Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. \n Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. \n Ready to innovate? Let's redefine what's next-together. \n About Presidio \n Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. \n At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit \n #LI-DC1

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. \n JOB DESCRIPTION \n Own the client experience at the center of electronic trading where speed, precision, and control discipline matter. You will lead critical enablement and service activities, partner across Sales, Operations, and Technology, and drive timely resolution of high-impact issues in a high-volume environment. \n As a Fixed Income, Currencies and Commodities Electronic Trading Client Service Specialist in Fixed Income, Currencies and Commodities Electronic Trading Client Service, you will lead Private Bank user enablement and day-to-day support on proprietary and multi-dealer electronic trading platforms operating 24/5.5. You will act as a point person during onboarding and production issues - coordinating cross-functional stakeholders, setting priorities, and ensuring clear communications through resolution. Your work will directly protect the client experience and uphold a strong risk and controls culture. \n Job responsibilities \n\n • Lead end-to-end onboarding and enablement for Private Bank users on the proprietary Execute electronic trading application\n, • Drive stakeholder alignment across Sales, Operations, Technology, and Controls to deliver timely, well-governed user setup and readiness\n, • Manage entitlements, limit setups, and associated control checks, ensuring complete documentation and auditability\n, • Serve as escalation lead for client service issues, setting direction, coordinating actions, and driving issues to closure with clear ownership\n, • Perform rapid triage of platform/workflow issues, distinguish root cause vs symptoms, and mobilize appropriate teams for resolution\n, • Challenge requests that introduce risk, escalate concerns appropriately, and communicate trade-offs and recommendations to management\n, • Provide clear, proactive updates to internal stakeholders and clients, including incident timelines, expected next steps, and ETAs\n, • Identify recurring issues and lead process improvements to reduce enablement friction and incident volume\n, • Contribute to team capability by sharing knowledge, improving runbooks, and supporting training/mentoring for less experienced team members \n \n\n Required qualifications, capabilities, and skills \n\n • Demonstrated ability to lead through influence in a fast-paced, time-sensitive environment with multiple stakeholders\n, • Strong risk and controls mindset with the confidence to challenge, escalate, and document decisions under pressure\n, • Proven incident or issue management skills, including prioritization, structured triage, and driving cross-team resolution\n, • Ability to understand complex system workflows and investigate problems logically end-to-end using evidence and data\n, • Strong communication skills with the ability to tailor messages for clients, senior stakeholders, and technical partners\n, • Strong analytical skills, attention to detail, and disciplined execution on high-volume, high-impact requests\n, • Strong interpersonal skills and ability to build trusted partnerships across functions and seniority levels\n, • Ability to prioritize effectively, manage competing deadlines, and maintain service quality during peak demand \n \n\n Preferred qualifications, capabilities, and skills \n\n • Experience supporting electronic trading platforms and/or vendor systems in a production environment\n, • Familiarity with onboarding, entitlements, limits, and control frameworks for electronic trading access\n, • Product knowledge in Foreign Exchange and/or Commodities\n, • Experience partnering closely with Sales, Operations, and Technology teams in a trading environment\n, • Experience creating enablement materials, runbooks, or delivering training to users or internal teams\n, • Experience leading or contributing to continuous improvement initiatives (process, controls, or tooling) in a client service function\n\n ABOUT US \n J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our \n FAQs \n for more information about requesting an accommodation. \n ABOUT THE TEAM \n J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.â

hackajob is collaborating with Sage to connect them with exceptional professionals for this role. \n The Senior Director, Head of Account Management – Embedded Services is a global functional leader accountable for the performance and growth of Sage’s Account Management and Partner Success capability across Embedded Services, vital in the embedded services B2B2B model. \n This role owns a critical sub-function of the Embedded Services business, translating strategy into execution to deliver measurable commercial outcomes across existing partners and ecosystems. \n The successful candidate will combine strategic leadership with hands-on execution, leading a team of leaders and professionals to drive revenue growth, active user expansion, and proposition penetration across a diverse partner base including banks, fintechs, vertical SaaS providers, ecommerce platforms, and emerging AI ecosystems. \n The Head of Account Management will operate in a model where Sage is one layer removed from the end customers and success is delivered through partners who own the customer relationship, product experience and distribution. The role requires influencing partner behaviour to drive adoption and growth, rather than direct ownership of SMB customer engagement. \n Scope & Accountability \n • Own the global Account Management & Partner Success function for Embedded Services \n • Lead a distributed team of managers, Account Managers, and Partner Success professionals \n • Set and deliver annual operating plans aligned to Embedded Services and Sage business objectives \n • Translate Embedded Services strategy into clear account plans, execution frameworks, and measurable outcomes \n • Exercise control over functional resources, planning, and Account Management operating model design \n • Deliver material impact on Embedded Services revenue, adoption, and ecosystem growth \n Key Responsibilities \n 1. Commercial Ownership & Growth Delivery \n • Own delivery of: Revenue growth from existing accounts, Active users (including free and trial adoption), Expansion of embedded services propositions within partner ecosystems \n • Define and execute land-and-expand strategies across accountants and partner channels (payment issuers, fintech co-sells). \n • Identify and unlock new growth opportunities within strategic accounts \n • Own resolution scenarios where there is commercial tension or where partners are meeting contractual obligations but underperforming commercially, including resetting expectations, influencing partner strategy and aligning incentives to drive sustainable growth \n • Drive changes in partner behaviour (e.g. prioritisation, product exposure, customer journeys) to influence downstream adoption and commercial performance \n 1. Functional Leadership (Leader of Leaders) \n • Lead and scale a high-performing global team, including managers and senior individual contributors \n • Build leadership capability, succession planning, and team structure to support global growth \n • Establish clear accountability across the organisation with performance management aligned to business outcomes \n 1. Operating Model & Execution Excellence \n • Define and implement a scalable Account Management and Partner Success operating model \n • Establish: Segmentation and coverage models, Account planning frameworks, KPIs, reporting, and governance cadence, Define clear decision frameworks where commercial (PAM) and partner success (PSM) perspectives diverge, ensuring aligned internal decisions and consistent external messaging \n • Drive consistency and discipline in execution across regions and partner types \n • Anticipate and address failure points in the model (e.g. scaling partner volume, declining engagement, adoption gaps) and evolve operating approaches accordingly \n 1. Strategic Relationship Management \n • Own and develop executive-level relationships across key partners \n • Act as a trusted advisor to senior stakeholders across banks, fintechs, and platform partners \n • Represent Sage externally with credibility and authority in high-impact forums \n 1. Proposition Leadership & Advocacy \n • Develop deep expertise across all Embedded Services propositions \n • Represent propositions with authority equivalent to SVP Embedded Services or Head of Business Development \n • Ensure alignment between partner needs, commercial strategy, and product evolution \n • Own the structured partner feedback loop into Embedded Services strategy and product teams, ensuring partner insights, adoption barriers, and market signals are captured, prioritised, and translated into proposition and roadmap input. \n 1. Cross-Functional Leadership \n • Partner closely with: Head of Business Development & Sales, Senior Director, Embedded Services Strategy & Operations, Senior Director Embedded Services PMM, Strategic Marketing Partnerships Director \n • Align account strategies with sales, product, and strategic priorities \n • Drive cross-functional alignment to maximise partner and customer outcomes \n Success Measures \n • Growth in Embedded Services revenue from existing accounts \n • Increase in active users (including free and trial) \n • Expansion of services adopted per partner and within accountant ecosystems \n • Strength and depth of executive partner relationships \n • Performance, engagement, and scalability of the global Account Management function \n • Improvement in partner engagement depth (multi-threading, executive sponsorship) \n • Reduction in time-to-value and activation lag post-launch \n • Increased conversion from deployment to active adoption within partner customer bases \n Experience & Capabilities \n Essential \n • Significant experience leading Account Management or Partner Success functions at scale \n • Deep experience driving commercial growth within ERP, accounting, or SMB financial ecosystems, with a strong understanding of accountant workflows and embedded finance use cases in SaaS or FinTech environments. \n • Proven track record of delivering commercial growth through existing account expansion \n • Experience leading teams of managers and global/distributed teams \n • Strong executive presence, with the ability to influence senior stakeholders internally and externally \n • Experience within accounting, payroll, financial software, or adjacent ecosystems \n • Strong understanding of embedded services, platform ecosystems, or embedded finance models \n • Ability to operate across diverse partner types including banks, fintechs, and SaaS platforms \n Desirable \n • Experience working with banking or fintech partners \n • Exposure to API-led platforms, marketplace ecosystems, or ISV partner models \n • Familiarity with AI-driven or LLM-based ecosystem opportunities \n Why This Role \n • This role is pivotal in scaling Sage’s Embedded Services business by: \n • Owning a core growth engine within the existing partner base \n • Operating at the intersection of accounting, fintech, SaaS, and AI ecosystems \n • Building and leading a globally scalable Account Management function \n • Directly influencing revenue growth, customer adoption, and ecosystem expansion \n • Playing a key role in building a new operating model, shaping how Embedded Services scales globally \n #LI-FC1

hackajob is collaborating with GlobalData Plc to connect them with exceptional professionals for this role. \n Strategic Account Manager – Asset Management & Buyside Clients \n Who we are… \n GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. \n By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence. \n Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. \n Why join the Sales team at GlobalData? \n GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations. \n Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. \n The Sales team operates at the face of our business introducing clients to our trusted intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. \n The role… \n The Strategic Account Manager will be based in the UK, responsible for managing and growing a portfolio of key clients across EMEA, as well as developing new sales within a defined territory. \n The position will include responsibility for leading the overall sales process and client management for the designated portfolio of clients and territory. Clients will include Asset Management and Buyside firms including large asset managers, pension funds, hedge funds, private banks, wealth managers and investment management companies. You will be working alongside an international sales and analyst team, providing market and data insights as well as global macro and geopolitical perspectives to some of Europe's largest asset managers. \n What you’ll be doing… \n\n • \n Managing and growing a portfolio of existing clients across EMEA. \n\n\n\n • \n Identify new business opportunities within existing accounts, including upselling and cross-selling, and new logo accounts. \n\n\n\n • \n Developing client relationships with multiple contacts across organisations, understanding client needs, uncovering new sales opportunities, and positioning GlobalData’s services appropriately. \n\n\n\n • \n Managing the end-to-end sales process, developing leads, phone-led sales, and in-person meetings. \n\n\n\n • \n Consistently exceeding set targets, maintaining accurate forecasts in Salesforce, and effective communication with management. \n\n\n What we’re looking for… \n\n • \n At least 5-7 years of Client Account Management / Business Development / Sales experience. \n\n\n\n • \n Proven success at overachieving targets and developing trusted client relationships. \n\n\n\n • \n Previous industry experience may include Data Sales, Business Information, Financial Services, or other B2B professional services sold in an annual agreement / ongoing relationship manner. \n\n\n\n • \n Motivated self-starter who wants to take their career to the next level. \n\n\n\n • \n Outstanding verbal, written, and presentation skills. \n\n\n\n • \n Fluency in English is essential, with additional languages desirable \n\n\n In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com \n GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. \n To find out more and to apply to our roles please visit careers.globaldata.com. \n #LI-HYRBID #LI-DO1

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. \n Primary Details \n Time Type: Full time \n Worker Type: Employee \n Customer Experience Manager \n Role Highlights \n\n • London, with hybrid working \n, • Enhance your career in an exciting and ever-changing environment\n\n The Opportunity \n We’re looking for an experienced Customer Experience (CX) professional to lead the Voice of Customer (VOC) programme for QBE’s European Operations division. In this role, you’ll ensure customer feedback is captured, understood, and translated into meaningful improvements across the business. \n You’ll own the end-to-end VOC programme, including survey design, insight generation, reporting, and driving actions from customer feedback. Working closely with ExCos, Market Management, Claims, and Underwriting teams, you’ll help embed customer insight into decision-making and continuous improvement. \n This role also partners with the Group CX Lead to align with wider CX standards and tools while maintaining a strong focus on EO priorities. It’s suited to someone who combines strong analytical skills with the ability to communicate insights clearly and influence stakeholders to take action. \n About QBE \n At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. \n We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. \n What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. \n Your new role \n\n • Own and run all EO VOC surveys from start to finish – annual relationship surveys (Top Customer NPS), transactional surveys (Post-claim CSAT), and ad hoc surveys. \n\n\n, • Design surveys that collect useful, decision-grade feedback – including who to survey, what to ask, and how to send it. \n\n\n, • Analyse results to identify what matters most to customers and where to focus improvement – including techniques like significance testing, key driver analysis, target-setting, and trend analysis. \n\n\n, • Deliver clear and easy-to-understand reports that tell senior leaders and the wider EO team what customers said, what it means, and what to do about it. \n\n\n, • Run the closed loop (follow-up) process – when a customer gives feedback, make sure someone owns the response and the customer sees a result. \n\n\n, • Manage the CX governance rhythm for EO – including Customer SteerCos and regular reporting into the Corporate OKR portfolio. \n\n\n, • Work with ExCos, Market Management, Claims, and Underwriting teams across EO to turn customer insight into action – influencing senior leaders even when you don’t have direct authority over them. \n\n\n, • Contribute to Group-wide CX standards, tools, and reporting as part of the broader Group CX function. \n\n\n, • Continuously improve the VOC programme – better questionnaires that meet EO’s informational needs, meeting response volumes for decision-grade insights, and new ways to listen to customers. \n\n About you \n Proven experience running a VOC or CX measurement programme end-to-end – you’ve designed surveys, built dashboards, set up governance, and delivered insight that leaders acted on. \n\n • Good analytical skills - confident working with customer data, spotting patterns and root causes, and turning numbers into clear recommendations. Experience with key driver analysis or similar techniques is a plus. \n\n\n, • Excellent communication, you can explain complex findings in simple language and present confidently to senior leaders. \n\n\n, • Stakeholder management and Influence even without authority - a track record of getting senior leaders to act on customer insight even without formal authority over them. \n\n\n, • Experience with Customer Feedback Management (CFM) platforms, such as Medallia, Qualtrics, etc. \n\n\n, • Comfortable in a regulated environment; insurance or financial services experience is preferred but not essential. \n\n\n, • Gets things done; you manage programmes from start to finish, meet deadlines, and get things done without needing to be chased. \n\n Benefits \n We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: \n As well as the benefits below we also offer an extensive choice of other options to suit you! \n\n • 30 days holiday a year with the option to buy up to 2 additional days. \n\n\n, • Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. \n\n\n, • Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. \n\n To learn more about benefits of working with us, click Rewarding our people - QBE European Operations \n Awards & Recognition \n We value our employee’s experience with us and are proud to have been recognised for the following awards: \n Insurance Post British Insurance Awards 2025: \n\n • Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance \n\n To learn more about our achievements, click here \n Apply now and let’s make it happen! \n If you’re looking for a career that combines your expertise and your empathy, click Apply today. \n Your career. At the heart of it. \n Skills: \n Business Transformation, Coaching for success, Conflict Resolution, Cost-Benefit Analysis (CBA), Critical Thinking, Financial Products, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Presenting with Impact, Research Analysis, Risk Management, Stakeholder Management, Team Management \n How to Apply: \n To submit your application, click "Apply" and follow the step by step process. \n Equal Employment Opportunity: \n QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you! The Role We are looking for a Senior Technical Account Manager to act as a trusted technical advisor for Antavo’s strategic customers. This role is focused on long-term customer success, technical adoption, platform stability, solution optimisation, and proactive risk management. You will work closely with customers after go-live to ensure their Antavo setup remains scalable, reliable, and aligned with their evolving business and technical needs. You will combine strong technical understanding with excellent customer-facing communication skills. You should be confident discussing integrations, APIs, data flows, configurations, release impacts, platform behaviour, technical risks, and best-practice recommendations with both technical and non-technical stakeholders. A key part of this role is developing and maintaining a strong command of the Antavo platform. You should be able to understand complex customer setups, advise customers on optimal platform usage, troubleshoot technical topics, and act as a bridge between customers and internal teams. This role may require occasional customer travel for strategic workshops, technical reviews, Executive Business Reviews, or ad-hoc planning sessions when required. Candidates should preferably be based in the EU region or a timezone that allows strong overlap with European customers. HI THERE, I’m Shariq Ahmed Head of Customer Success here at Antavo We are a product-driven company. Our team is made up of passionate, smart people who help our customers achieve their goals by providing guidance, support, and strategic partnership throughout their journey with Antavo. We are looking for a Senior Technical Account Manager to join our friendly and agile team. I’m looking for someone who can combine technical depth, customer empathy, structured problem-solving, and strong ownership to help our customers get the best out of Antavo. I’m looking forward to working with you! Your main responsibilities • Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership,, • Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant., • Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities., • Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy., • Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance., • Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics, • Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live, • Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant, • Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases, • Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities, • Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency, • Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance, • Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation, • Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through, • Support customers through platform changes, upgrades, new feature adoption, and release-related questions, • Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions, • Partner with Customer Success Managers to support customer health, retention, value realization, and expansion opportunities, • Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required, • Help customers increase their self-service usage of the Antavo platform and Backoffice, • Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials, • Support internal process improvements, technical account management playbooks, automation, and scalable ways of working, • Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication, • Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge You should have • Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers., • Strong ability to balance technical depth with strategic customer engagement and executive communication., • Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments., • Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution., • Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar, • Strong experience working with technical SaaS products and live customer environments, • Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust, • Ability to explain technical topics clearly to both technical and non-technical audiences, • Strong problem-solving skills with a structured, analytical, and pragmatic mindset, • Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems, • Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities, • Strong ownership and task prioritisation skills across multiple strategic customers, • Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams, • Familiarity with issue and project-tracking tools such as Jira, • Understanding of software development processes, release cycles, incident handling, and escalation management, • Calm and confident approach in escalated, ambiguous, or high-impact customer situations, • Comfortable working in a remote, international SaaS environment, • Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations., • Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned, • Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions Nice to haves • Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology, • Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalization, segmentation, omnichannel engagement, and member lifecycle, • Experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication methods, and data integrations, • Good understanding of databases, including SQL and NoSQL concepts, • Experience working with e-commerce platforms such as Magento or Shopify, • Familiarity with marketing CRM or automation platforms such as Salesforce, Emarsys, Braze, Bloomreach, or similar, • Experience supporting enterprise or strategic customers, • Experience participating in technical workshops, solution reviews, Executive Business Reviews, or customer architecture discussions, • Experience improving technical account management processes, playbooks, dashboards, documentation, or automation workflows, • Previous experience in customer success, professional services, solutions engineering, or implementation consulting Benefits • The opportunity to quickly advance in your career, • AntavoCare health insurance benefit, • International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities, • A dynamic, no corporate-BS environment to learn, grow, and really make an impact, • You will have a strong team around you to support you in reaching your goals Why our team loves working at Antavo • “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”, • “Truly international vibe, with different nationalities working on one mutual goal.", • "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)", • "People here like my bad jokes." At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation. _ _

Senior PPC Account Manager Location: Hull / Hybrid Salary: £34000 -£45000 DOE plus Flexible Working, *Every other Friday off and Benefits Are you an amazing Account Manager? Are you a PPC Pro? We have an exciting opportunity for a Senior Account Manager to join us on a full-time hybrid basis. We offer flexible start and finish times as well as having every other Friday off*. We trust our people to work flexibly around their lifestyle and family arrangements. Summiteers are asked to attend our office in the C4DI complex in Hull, Fruit Market 2 days per week, the rest of the week can be done from home. For the right candidate, we may also consider greater flexibility around office time. What will you be doing? As a Senior Account Manager at Summit, you’ll be overseeing the strategy of blue-chip clients whilst managing and supporting the delivery team. With support from fellow Summiteers, you will develop and executive campaigns in line with client objectives, guiding inputs and coaching your team along the way. On a day-to-day basis, you will: Lead your paid media delivery team and take responsibility for ensuring great performance in line with client objectives across Google and Microsoft Ads. Own the day-to-day execution of the strategy and ensure delivery of projects on-time and within budget. Prioritise challenges and manage key stakeholders both internally and externally. Assist your Account Director in developing relationships and maintaining consistent communication with clients. Be the main point of contact for the client, ensuring your team are delivering the strategy in line your client’s KPIs and challenging their approach where necessary. Support and manage channel execs and managers, assisting and mentoring their development. Attend and lead regular client calls to discuss performance and actions. Keep up to date with changes in the paid media landscape, adopting new tactics to improve client performance and meet client goals. What are we looking for? Drive, determination and a self-disciplined approach are vital to be effective in this role. You will enjoy being a proactive team player who is motivated, enabling you to manage a diverse and busy workload. You should be able to jump in and execute changes when required, whilst being able to take a step back and lead on solutions for challenges. Key skills and knowledge include: Ideally at least 3 years' experience managing paid media campaigns across Google and Microsoft Ads. At least 3 years PPC Experience and / or Multi channel experience Experience using a suite of core paid media performance and analysis tools such as Google Analytics, Adobe Analytics and Google Ads. Experience of adapting to different personalities allowing for effective communication. Experience in line managing junior team member Experience working in an agency environment is preferable. Excellent attention to detail with a track record of analysing performance. Interest in and knowledge of up-to-date paid media best practices. Strong working knowledge of MS Office, particularly Excel and PowerPoint. On offer is a competitive salary of £34,000 - £45,000 per annum depending on experience as well as a range of excellent benefits including flexible start and finish times, up to 29 days' holiday per year (plus bank holidays), milestone days off, Bupa health cash plan, life assurance and Annual Bonus Scheme. Additional keywords: paid media, PPC, performance marketing, digital marketing, account manager, google ads We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; race; age; sexual orientation; or disabilities. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Please note, in line with GDPR, your details will only be retained for a period of 12 months from application date and then deleted, unless advised otherwise. Your application has been successfully submitted! _

About the company: Alexander Lloyd is partnered with one of the UK's leading pension consultancies. Our client focuses on building long-term partnerships with clients, and scheme members ensuring compliance efficiency, and high-quality outcomes across as aspects of pensions administration and consultancy services. If you want to work for a business that put people first, where diverse talents are supported to grow and thrive, then this is a great opportunity for you! About the role: This is remote position, with ad-hoc travel required to the Middlesbrough office. We're looking for an experienced Pensions Client Relationship Manager to take the lead on Public Sector pensions administration. You'll be the trusted partner for clients, working with pension boards, committees, and scheme members to ensure outstanding service delivery. You'll also play a key role in new business tenders, representing administration services. Key responsibilities include: • Leading the delivery of pension administration services for a portfolio of Public Sector Clients., • Managing client relationships and acting as the main point of contact., • Preparing and presenting for client meetings., • Handling complex pension queries and offering consultative support., • Managing projects and ensuring compliance with legislation., • Leading on tenders and new business presentations. Keys skills and experience required: • Extensive experience in Client Relationship Management and Public Sector pensions administration., • Experience of working within a third-party pensions administration environment., • Strong technical knowledge of DB schemes and pensions legislation., • Confidence in managing complex queries and client relationships., • Excellent communication skills - written, verbal, and presentation. Apply now to take your next step in your pensions career!

£85k earning - Fire Alarm Account Manager/ Surveyor/ Sales Engineer \n • Warm business, Be a Key Account Manager - Home Based in South East for London area - MUST have Fire alarm experience quoting. surveying, advising, etc \n Progress into from Fire alarm background or get a warm sales role if you sell or Account Manage already (and are technical with Fire Alarms/ BS5839 knowledge and like helping Fire c... \n \n ZIPC1_UKTJ

Our client is a high-end and very prestigious Jewellery company based in Central London. They are seeking an experienced Franchise Account Manager. Operating within a fast-paced and highly dynamic luxury environment, the Franchise Account Manager is responsible for developing commercial partnerships across international selected Franchise territories. This role is pivotal in optimizing commercial ... \n \n ZIPC1_UKTJ

Accounts Manager (Assistant Financial Controller) - 3/4/5 Days Per Week - Croydon/Hayes area, Surrey\n \n \n Salary: £38,000 - £40,000 (Pro Rata for Part-Time) Hours: Monday to Friday (Full-Time or Part-Time Options Available) Location: Croydon/Hayes area \n Are you an experienced Accounts Manager with a background in the hotel or hospitality sector? We are looking for a detail-oriented and proactive individ... \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKCT

Catering Account Manager – B&I/Government - London - £65k + package \n My client is looking for an energetic, financially astute, and driven Catering Account Manager, overseeing a multi-client portfolio, largely within London. \n The sites vary in size and style, with a real mix of hospitality, retail and staff feeding. There is a stable team in place, with this being a more strategic, overarching role. \n Mo... \n \n ZIPC1_UKCT

\n JOIN US \n At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent t... \n\n \n ZIPC1_UKCT

Company Description\n The Mercure London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotelcomprisinga total of 508 keys, across two distinct brands within Accor, Ibis & Mercure. As the property is a combo there are 226 Ibis rooms & 282 Mercure rooms. The London Suite is the main ballroom for all types of events. The London Suite is... \n \n ZIPC1_UKCT

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands. \n \n \nThe Chelsea Harbour Hotel is looking for a Reservations Agent to be the fir...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKCT

The world is yours with Meli \n Joining Meli Hotels International is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. Its knowing that the world is yours that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family. \n Guest Experience Supervisor \n Department: Guest Experience \n Location:... \n \n \n \n \n ZIPC1_UKCT

Immediate Start \n Guest Services Representative – onefiftyfenchurch, Fenchurch Street, London (Day shift – Zero Hours contract) \n At Vertiq Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developin... \n \n ZIPC1_UKCT

\n \n Are you ready to be part of something exceptional? Firmdale Hotels invites you to embark on an exciting journey as a Reservations Agent at our prestigious Number Sixteen Hotel. \n As a Reservations Agent, you will play a pivotal role in ensuring our guests receive the highest standard of service from the moment they inquire about their stay. Your vibrant personality and exceptional communication ski... \n \n\n \n ZIPC1_UKCT

\n Join us as aHouse Porter at The Dorchester Hotel, recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024-2026 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a ... \n \n \n \n \n \n \n\n \n ZIPC1_UKCT

Our housekeeping team looks after our bedrooms, public areas including our restaurants and bars, our members areas, spa, and laundry and uniform facilities. \n \n Do you want to join one of the best places to work in hospitality? \n \n Whats the role? \n Head House Porter \n \n About The Ned: \n The Ned and Neds Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and ... \n \n \n \n \n \n \n \n \n ZIPC1_UKCT

Customer Service Support - Up to £35,000 Location: Office-based \n Experience using CRM systems is required \n We're working with a growing, eco-friendly company that supplies sustainable products to the hospitality industry, and they're looking for a Customer Service Support professional to join their team. This is a fantastic opportunity for someone who is confident on the phone, naturally personable, ... \n \n ZIPC1_UKCT

Senior Client Relationship Manager – client facing role in one of the world’s leading law firms managing a small portfolio of major clients. Hybrid working. \n \n This is one of the world’s largest law firms and is guaranteed to impress. As well as an impressive blue chip client base, it has always prided itself on innovation around its people meaning that you’ll enjoy working in a flexible and supportive environment. \n \n In this Senior Client Relationship Manager role, you will sit within the firm’s established client team, managing a small portfolio of priority international clients. The role is sector agnostic and most likely you will manage clients across FS, tech, energy & infrastructure. \n \n Specifically, you will: \n \n\n • Work with partners to develop and execute client plans, playing an advisory role to them; Network through key clients to develop and grow relationships and break into new areas of work; Work across different practice groups and regions across EMEA and APAC to cross-sell and create a coordinated approach to clients; Lead client feedback for your clients using learnings to improve client service; Advise and support on pricing strategy; Reporting, analysis and measurement;\n\n \n The firm takes a really sensible approach to hybrid working, meaning that you are expected to be in the office 2-3 days a week. \n \n You will have significant client relationship/key account management gained either in a major international law firm or big four accounting firm. Experience of being client facing and a track record of generating new revenue from key accounts is key to this role. \n

The Body Shop \n When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. \n \n The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. \n Your role in a nutshell \n To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies. \n More about the role \n With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. \n \n As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle. \n What we look for \n\n • Strong interpersonal skills to build rapport with customers - customer service experience is ideal\n, • Ability to communicate and listen effectively\n, • A genuine passion for beauty and the retail industry\n, • Open availability for evening, weekend, and holiday shifts.\n\n \n\n Talent Drivers\n\n\n \n Collaborative Skills\n \n \n Personal Conduct\n \n \n Commerciality\n \n \n Purpose\n \n

Regional Account Manager – London, Greater London & South East \n £Competitive + car allowance + benefits \n Join a market leader shaping the future of foodservice packaging \n \n Wrapex is a respected UK manufacturer producing industry-leading cling film, foil, baking parchment and foodservice dispensing systems under the Prowrap and Speedwrap brands. Our products are trusted by professional chefs and commercial kitchens worldwide, delivering outstanding performance, sustainability and value. \n \n The Opportunity \n We are seeking an energetic Regional Account Manager to strengthen and grow our presence across London, Greater London & South East. This is a high-impact, field-based sales role, managing key distributor relationships and driving new business across the foodservice and hospitality sectors. \n \n You’ll be the face of our brand in one of our most strategically important regions, championing our flagship Speedwrap Pro dispensing system and full Prowrap portfolio. \n \n What You’ll Be Doing \n Manage and develop existing foodservice & cash-and-carry distributor accounts \n Drive new business across end-user markets: QSR, hospitality, leisure, hotels, restaurants, education \n Deliver smart commercial growth strategies alongside our Head of Foodservice and Commercial Director \n Boost brand visibility through digital activation, customer demonstrations and regional market initiatives \n Build long-term customer relationships through solution-based, value-led selling \n Maintain high-quality pipelines, CRM accuracy, quotations and reporting \n Represent the brand at trade shows and exhibitions, promoting our innovation story \n Become a true ambassador for Wrapex — energetic, customer-focused, and commercially sharp \n \n What You’ll Bring \n We’re looking for someone who embodies Wrapex’s commercial drive and customer-first mindset: \n\n • Proven field-based sales or account management experience\n, • Background in foodservice, catering supplies, hospitality, QSR or aligned B2B sectors\n, • Excellent relationship-building and distributor-channel understanding\n, • A hunter mentality with confidence in negotiation and closing\n, • Strong territory planning and CRM discipline\n, • Commercial insight with an eye for margin, pricing and value\n, • A self-starter approach — energetic, resilient, organised and hands-on\n\n \n NB Wrapex has retained Moon Executive Search to manage this campaign and are therefore unable to accept CVs from third party agencies. All CVs and expressions of interest will be forwarded directly to Moon Exec Search for consideration.

K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. \n \n Our client, a reputable international law firm, is looking for a Korean speaking Client Liaison who assist with administrative support on all client matters. Additionally, the Client Liaison will serve as the point of contact for clients, ensuring they receive an excellent service and that their needs are effectively communicated to the solicitors. This role also contributes to the business development of the Korean Services team. \n \n [Key Responsibilities] \n (1) Assist the Business Development Teams and lawyers to onboard new clients / new matters and to ensure that the onboarding process is completed quickly and efficiently. \n (2) Manage case file administration, ensuring all documents are properly organised and filed. \n (3) Act as a point of contact for clients, dealing with enquiries in a timely manner and ensuring a high level of client satisfaction. \n (4) Where required, translate advice from English to Korean for Korean clients and from Korean to English for the legal teams \n (5) Prepare proposals, weekly newsletters, and other sales and marketing materials. \n (6) Organise and participate in legal seminars/webinars and other marketing or networking events. \n (7) Maintain client data, documents, files, and reports for the Business Development team. \n (8) Work with the accounts team to ensure all invoices are accurately prepared and sent out promptly. \n (9) Cover other members of the Client Liaison teams for holiday / sickness absences. \n (10) Assist with other general administrative related tasks as reasonably required. \n \n [Requirements] \n (1) Must be fluent in both Korean & English \n (2) Must have minimum 2 years’ relevant corporate work experience, preferably in a client-focused position \n (3) Excellent communication & inter-personal skills \n (4) Ability to handle a wide variety of tasks and adapt to changing priorities \n (5) Ability to organise events and work under pressure \n (6) Excellent MS Office skills \n (7) Self-starter, able to work using own initiative, and good team player \n \n [Conditions] \n (1) Job location: City of London (Bank area) \n (2) Job type: full-time & permanent & hybrid( 2days work from home) \n (3) Official working hours: 9:00am – 5:00pm \n (4) Annual basic salary range: depending on experience \n (5) Performance based commission, pension, life insurance, medical insurance \n (6) 33 days of annual holiday (25 holidays + 8 bank holidays) \n \n [Before you apply] \n (1) Korean language skill is essential \n (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you’re on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. \n (3) Please send your CV in MS Word format \n (4) ONLY right candidates will be contacted, and if your application is successful, we’ll contact you within 5 working days.

The company \n Established, extremely successful - progressive thinking organisation \n \n The Role \n Customer Service Executive \n\n • Dealing with inbound customer calls, handling queries / issues\n, • Making outbound calls to internal and external customers\n, • Database management\n, • Dealing with customer correspondence via emails\n, • Management of various databases / Excel spreadsheets - reports\n\n Key Requirements \n\n • Previous experience of dealing with high volume inbound calls\n, • Experience of solving queries and issues\n, • Excellent communication and strong organisational skills\n, • Excellent IT / MS Office skills and problem solving skills.\n, • Attention to detail and accuracy\n, • Be available immediately for a temporary to permanent role\n, • Be able to commute to Harefield area car driver\n\n \n if you have not heard within 5 working days unfortunately your application has not been successful on this occasion

Salary £40K up to £55K per annum, plus uncapped commission - hybrid working Epsom HQ \n \n Our client, a leading UK-based technology company is seeking a dynamic Account Manager to oversee a defined sales territory. \n This organisation specialises in protecting at-risk workers across both public and private sectors, with cutting edge lone worker solutions. As they continue to expand their reach, they are looking for a dedicated individual to manage and grow an existing portfolio of 60+ UK accounts. \n If you're passionate about safety and compliance and skilled in customer relationship management, this could be the perfect opportunity for you. \n In this role, you will be responsible for managing a territory of existing accounts, upselling a full portfolio of services to ensure customer satisfaction and account growth. \n You will be expected to achieve new business, retention, and renewal sales targets while handling day-to-day customer inquiries and issues. Key responsibilities include nurturing customer relationships, identifying opportunities for growth, and delivering presentations to senior stakeholders. Additionally, you will monitor and report on customer usage, ensuring high retention rates and customer satisfaction. \n The ideal candidate will be highly organised with a proven track record of consistently achieving and exceeding account management sales targets (3 plus years). Experience working within a metric-driven environment is essential, as well as the ability to forecast and deliver on key performance indicators. \n Strong commercial acumen and the ability to build meaningful relationships with clients are crucial. You should be confident presenting to various audiences, self-motivated to generate your own opportunities, and able to manage complex customer queries with precision. \n The company offers a supportive and collaborative culture with significant opportunities for career progression. You will enjoy a competitive compensation package (basic salary up to £50K), including uncapped performance-based bonuses, and a flexible working arrangement (3 days office / 2 days WFH). \n With regular engagement in trade shows and industry events, you'll have the chance to further develop your professional skills. If you are ready to take on an exciting challenge in a rewarding environment that values innovation and customer service, this role could be your next career move.

The role is for an Applications Support Manager/Systems Consultant. The job description for the related substantive post is below but the role will require specialist knowledge of Total Mobile Connect and ideally NEC Housing in order to resolve configuration issues and lead on implementation of van stock on Connect. The role will involve product lead support at the Frensham Street depot. \n \n The Applications Support Manager/Systems Consultant is responsible for the leadership and delivery of services and underpinning applications relating to one or more of the corporate applications or technical specialisms within the portfolio that they operate, in this case Asset Management Applications, primary for Total Mobile Service Connect. \n They will operate as part of a team of specialist applications team delivering related services and supporting the underpinning applications in the portfolio, as well as ensuring services are continually developed & improved. They will ensure that an effective service is provided across the portfolio by the team as a whole by covering and supporting colleagues when they are off work and ensuring they have sufficient base knowledge in other systems to do this. They will share their knowledge, through documentation and other means, with colleagues in the team to support this aim. They will manage key stakeholders in Asset Management and within Technology to lead the future development of the applications portfolio. \n The Application Support Manager will have detailed specific technical knowledge in Asset Management systems, and significant experience managing such systems. They will be confident working with data and using SQL to manipulate and report upon data held in corporate systems. \n \n Responsibilities \n\n • Ensures that applications are operating efficiently and effectively as required by the business\n, • Provides an effective service to the user community, ensuring that tickets, issues and requests are responded to promptly and resolved.\n, • Leads and follows best practise approaches, ensures Applications are well documentation and knowledge is shared so that there is adequate cover for key systems.\n, • Assists in the project-management of upgrades and new applications for business applications, ensuring that users business requirements are met and that changes are appropriately controlled and tested. Assists in the development and rationalisation of applications in line with IS Strategy of the Council.\n, • Works effectively with a wide range of colleagues and external people in bringing their leadership and technical skills to bear in resolving issues and proactively managing systems. Liaises with service managers and senior leaders, as well as other colleagues to ensure requirements are well understood and being delivered upon with minimum disruption\n, • Provides informal training, support and advice to users of business applications if required, including technical, tools and appropriate use of data\n, • Ensures that relevant Programme Leads, Heads of Service and other senior colleagues are appropriately briefed on the progress of work including issues and proactive work; escalating to the Programme Lead (Housing and Asset Management) and other colleagues as needed\n, • Manages and prioritises their own work and that of others, actively seeking out opportunities to enhance their contribution to the work of the Team. Follows professional development to keep their skills up to date.\n, • Any other reasonable duties that are in broad line with the role described as requested by the Programme Lead (Housing and Asst Management).\n, • \n\n Technology & Digital Services (TDS) sits within the Finance division. TDS provide a joined up service to the business delivering change that affects where and how staff work and what they do. We are a highly valued partnering service that enables the business to transform themselves and the services they deliver in a collaborative way in accordance with the councils Digital Strategy. In that context, IT & Digital Services is striving to deliver the following vision: \n\n • Support and enable Southwarks digital vision\n, • Position IT and Digital as a strategic enabler\n, • Deliver a customer centric service\n, • Deliver an enterprise IT function which is modern and reliable, offering multi-speed IT capability\n\n The Application Support Manager will play a key role in enabling the delivery of this vision. \n Knowledge, including educational qualifications: \n Strong knowledge of a major corporate systems (or multiple \n smaller systems) in use by the council, or strong specialist \n technical skills in a key applications field (such as GIS or reporting systems) \n \n Good understanding of the principles of IT operational best practice such as ITIL \n \n Degree Qualified or equivalent \n \n Experience: \n Experienced in collaborating effectively with a broad range of staff \n and other stakeholders, including senior managers. Builds trust to foster collaboration. Able to manage supplier relationships \n \n A clear and effective communicator to staff at all levels; \n Experienced in writing effective documentation and providing presentations to share knowledge

Job Title:Regional Account Manager \n Location: Field-based - covering the London, Hertfordshire and Bedfordshire \n Salary: up to £90,000 basic DOE + commission \n Hours: Monday to Friday 9 am to 5.30 pm \n Benefits: \n\n • Competitive pension, life assurance, private medical, dental, and eye care\n, • 25 days annual leave plus bank/public holidays and annual leave purchase option\n, • PerkBox rewards, refreshments, and social/team events\n, • Excellent development and career progression opportunities\n\n About the position of Regional Account Manager: \n Are you an experienced Business Development Manager who enjoys taking ownership, building strong relationships, and driving new lending opportunities? \n Do you thrive in a fast-paced lending environment where broker relationships, deal flow, and risk appetite are key to success? \n The successful candidate will have exposure to bridging finance and a strong understanding of this specialist lending area. You will be responsible for covering Central London and North London, as well as Hertfordshire, Bedfordshire, Buckinghamshire, and Cambridge. \n Responsibilities for the role of Regional Account Manager: \n\n • Generate, manage, and develop new lending opportunities across Central & North London, Hertfordshire, Bedfordshire, Buckinghamshire, and Cambridgeshire\n, • Build and maintain strong relationships with mortgage intermediaries, professional introducers, and direct borrowers within your region\n, • Manage deal flow and maintain a robust bridging finance sales pipeline to achieve and exceed targets\n, • Work closely with the Head of Sales and internal teams to organise your diary, with a strong focus on face-to-face meetings\n, • Respond to new business enquiries via phone and email, ensuring accurate CRM recording and high-quality service to broker partners\n, • Develop strong knowledge of products, criteria, lending policy, and broker portal to support and train intermediary partners\n, • Ensure compliance with TCF and Responsible Lending policies at all times\n, • Attend industry events, roadshows, and Head Office meetings when required\n, • Monitor market trends and competitor activity, feeding insights back to support product development\n\n Experience and skills required for the role of Regional Account Manager: \n\n • Proven track record of achieving and exceeding sales targets in a fast-paced environment, with strong negotiation, presentation, and objection-handling skills\n, • Strong knowledge of bridging finance (and wider specialist finance advantageous) with ability to structure and progress complex deals\n, • Excellent communication skills, with strong commercial awareness and proficiency in Microsoft Office (Word, Excel, Outlook)\n, • Solid understanding of FCA/PRA regulation, AML, TCF, Data Protection, and Responsible Lending requirements\n, • Highly motivated, detail-oriented, resilient under pressure, and able to work independently and within a team, with willingness to travel\n\n For more information regarding the role of Regional Account Manager, please contact us \n Stellar Select is acting as an employment agency and is a corporate member of the REC. \n Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Travel Consultant (m/f/d) – German-speaking \n Customer Service (Dining, Entertainment, Lifestyle, Travel) \n EUROPE · London, England, United Kingdom \n Full-time \n Description \n To strengthen our client's team in London, we are looking for a professional, motivated and dedicated Travel Consultant (100% - m/f/d) in the field of Luxury Lifestyle Management, to start immediately or by agreement. \n The global market leader in lifestyle and travel services. Since 1998, their personalised, first-class and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 selected locations in the world’s major financial hubs. \n Your responsibilities: \n\n • Advising our customers – premium cardholders – by telephone and email in German and English\n, • Handling customer enquiries, from preparing quotes to invoicing individual trips\n, • Making bookings with airlines, hotels and travel agencies\n, • Preparing bespoke quotes and travel documents, as well as drawing up itineraries\n, • Passionately advising on and arranging travel experiences\n, • Actively selling special promotions and exclusive offers\n\n Your profile: \n\n • Excellent command of professional German and English, both written and spoken (C2 according to the Common European Framework of Reference)\n, • Additional language skills in French or Italian would be an advantage\n, • A university degree or equivalent qualification, ideally in the tourism sector\n, • Several years’ professional experience in the travel industry, with a tour operator or travel agency\n, • Knowledge of GDS (preferably Amadeus) and very good knowledge of destinations\n, • A passion for travel and the luxury lifestyle, including gastronomy, events and culture\n, • Service-oriented, flexible and able to work under pressure\n, • Positive attitude and alignment with the comoany's values\n, • Strong communication skills\n, • Willingness to work full-time with a minimum workload of 80%\n, • Flexibility: willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every third weekend off\n\n Unfortunately, they are unable to consider candidates from other sectors for this role. \n Benefits \n What’s in it for you: \n Their employees are at the heart of the company, and they place great importance on recognition and rewards – both through regular appraisals and their annual Extra Mile Awards, where they celebrate those who have gone the extra mile. They actively promote the professional development of our employees and support them on their career journey. \n Rewards designed around you: \n\n • They offer an attractive remuneration package commensurate with your experience, supplemented by a performance-related bonus.\n, • In addition to competitive remuneration, they offer an attractive paid holiday package, including one paid day per year for voluntary work\n, • Paid sabbaticals – One (1) month’s paid sabbatical after every 5 years of service, without affecting your annual leave\n, • They offer attractive and flexible working arrangements: employees living within commuting distance work in a hybrid model, whilst remote working is an option for colleagues outside the commuting radius.\n, • Extra Rewards – An attractive Loyalty Rewards programme with bonuses and gifts as a thank you for your loyalty\n, • Remote Work Holidays for a limited period – Work from anywhere in the world\n, • Employee discounts – Access to exclusive travel and lifestyle offers\n, • Be part of a global, dynamic and inclusive team with diversity at its heart\n, • Genuine career opportunities in a growing, international company\n, • Relocation package (applies only to relocation to South Africa, i.e. visa, flight, etc.)\n\n Who They Are: \n A global luxury concierge service, and their travel division offers a unique opportunity to become part of a dynamic team. Their clients and employees are at the heart of everything they do. They assist high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients in organising their leisure and luxury travel. \n The goal is simple: they aim to become the world’s most trusted service provider. They deliver their service through a combination of their unique, technology-driven platform and the expertise of their highly qualified Lifestyle Managers. The company is growing rapidly and has ambitious plans to continue innovating and enhancing the lives of their members. \n As a certified B Corp, our client is part of a global community of companies committed to making a positive impact on society and the environment. \n \n Their commitment to diversity: \n They promote diverse ways of thinking, cultures and experiences. Diversity is a central part of their corporate philosophy, and they are committed to creating an inclusive working environment. All aspects of their working practices – from recruitment to promotion – are based on performance, competence, commitment and business requirements.

French & Italian Speaking Customer Service Executive | Bilingual Customer Service | Export Customer Service | South West London\n \n Location: South West London (Zone 3) – Office-based (Monday to Friday, 35 hours per week) \n Salary: £30,000 - £32,000 per annum (depending on experience) \n Start Date: July / August 2026 \n Job Type: Permanent | Full-time French & Italian Speaking Customer Service Executive\n Are you fluent in French and Italian with a passion for delivering exceptional customer service? \n Do you enjoy working in a fast-paced international environment where you can use your language skills every day? \n Our client, a highly respected global exporter of prestigious luxury brands, is looking to recruit a French & Italian Speaking Customer Service Executive to join their successful multilingual customer service team based in South West London. \n This is an excellent opportunity for a bilingual Customer Service Executive, Customer Service Administrator, Customer Support Coordinator or Export Customer Service professional looking to develop their career within an international organisation. About the Company\n Our client is an established international business with an outstanding reputation for exporting premium luxury products to customers worldwide. \n Working with distributors, retailers and commercial partners across Europe and international markets, they pride themselves on delivering exceptional customer service and building long-term client relationships. The Role\n As a French & Italian Speaking Customer Service Executive, you will provide professional B2B customer support to customers, distributors and agents across French and Italian-speaking markets. \n You will be responsible for managing customer orders, coordinating export shipments, resolving customer enquiries and ensuring an exceptional customer experience throughout the order process. \n Working closely with the Export Sales, Logistics and Operations teams, you'll play a vital role in maintaining outstanding service standards across international markets. Key Responsibilities\n\n • Manage customer orders from receipt through to successful delivery\n, • Process sales orders accurately using internal systems\n, • Provide professional customer service to French and Italian-speaking clients\n, • Respond promptly to customer enquiries via telephone and email\n, • Resolve customer queries and complaints efficiently\n, • Liaise with freight forwarders, couriers and logistics providers regarding international shipments\n, • Monitor export orders and delivery schedules\n, • Support international distributors, agents and business partners\n, • Work closely with Export Sales, Logistics and Warehouse teams\n, • Maintain accurate customer records and order information\n, • Assist with customer administration and export documentation\n, • Deliver exceptional customer satisfaction and build long-term client relationships\nCandidate Profile\n We are looking for organised, customer-focused professionals who enjoy working within an international environment. Essential Requirements\n\n • Fluent French and Italian (spoken and written)\n, • Fluent English\n, • Previous experience in: Customer Service, Customer Support, Customer Care, Sales Administration, Export Administration, Order Processing, Customer Service Administration\n, • Excellent communication and interpersonal skills\n, • Strong organisational and time management abilities\n, • High attention to detail\n, • Ability to manage multiple priorities effectively\n, • Proactive, flexible and solution-focused approach\n, • Confident using Microsoft Office and CRM or ERP systems\n\n Experience within luxury goods, consumer products, retail, export, distribution, manufacturing or international trade would be advantageous but is not essential. What's on Offer\n\n • Competitive salary of £30,000-£32,000\n, • 22 days annual leave plus bank holidays\n, • Pension scheme\n, • Life assurance\n, • Exceptional staff discount of up to 60% on luxury products\n, • Hybrid working (1 day from home per week following successful completion of training)\n, • Friendly, supportive and collaborative team\n, • Excellent training and ongoing career development\n, • Opportunity to work for a respected international business\nWorking Hours\n Choose from: \n\n • 8:00am – 4:00pm\n, • 9:00am – 5:00pm\n\n (35-hour working week with one-hour lunch break) Why Apply?\n This is a fantastic opportunity to join a well-established international business where your French and Italian language skills will be valued every day. \n You'll work within a friendly multilingual team, develop your international customer service experience and enjoy excellent benefits, career stability and future development opportunities. Apply Now\n If you're fluent in French and Italian and are looking to build your career within an international organisation, we'd love to hear from you. \n Please send your CV to Lisa Grimes for a confidential discussion. \n SEO Keywords\n French Speaking Customer Service Executive | Italian Speaking Customer Service Executive | French & Italian Speaking Jobs | Bilingual Customer Service | Customer Service Advisor | Customer Support Executive | Customer Care | Export Customer Service | Export Administrator | Sales Support Executive | Sales Administrator | Order Processing | Logistics Coordinator | Client Services | International Customer Service | Multilingual Jobs London | French Jobs London | Italian Jobs London | Bilingual Jobs UK | Export Jobs | Luxury Brand Jobs | International Trade | Customer Service Jobs London | CRM | ERP | Office Administrator | South West London Jobs

Our client, a Global Manufacturer of high quality digital wireless headset systems, are looking to recruit an ambitious Customer Services Manager to join their fun, sociable business. Based in a fantastic London HQ (with all lunches paid for and a 2.00pm Friday finish!), this is an incredible opportunity for the right candidate.Our client have been established for over 30 years and primarily sell their solutions into the Healthcare, Retail, Hospitality and Community sectors (with some incredibly well-known clients in their portfolio!). Their market-leading products are developed with very creative design and high-quality materials that meet the needs of their wide/diverse customer community. Due to their continued success/growth, they are now actively seeking the perfect candidate to oversee/scale their Customer Service function. In a nutshell, your responsibilities will include:- Owning the day-to-day operations of an inbound Customer Services team (4 x FTE)- Leading, coaching and developing all team members- Building the processes/systems/culture that will carry the team/business into their next phase of growth- Taking a lead on how the company use AI/automation to deliver faster/smarter/more consistent customer experience(s)- Acting as the escalation point for any complex/difficult queries (maintaining the company's reputation for outstanding service)- Monitoring team workload/prioritising tickets effectively- Building the structures/processes needed to support the growing team as the business scales- Conducting regular 1-1's and reviews with individual team members, supporting professional development- Taking ownership of the company's AI implementation roadmap within customer service - bringing the team on the journey, embedding new tools into everyday practiceIn order to be considered for this position, it is ESSENTIAL that you have the following:- Minimum 3 years' experience of managing an inbound B2B Customer Services/Experience team- Demonstrable experience of improving CS Agents, and of making a positive change to a CS/CX environment- Strong leadership skills, with the ability to motivate a small team- Excellent communication skills - clear, professional, and empathetic across both customer-facing and internal interactions- Genuine interest in AI tools and process automation, with the appetite to learn, experiment, and implement.If you are energised by the idea of building something, not just running it, this is the perfect opportunity!In addition to a very competitive salary, our client are also offering the following:- Amazing progression opportunities as the company continues to scale (a very exciting time to be joining!)- Amazing working hours: Monday - Thursday: 8.30am - 5.30pm / Friday: 8.30am - 2.00pm- Free lunches every day!- Fun, sociable office cultureOur client are looking to move very quickly in securing the perfect candidate, so any interested candidate(s) are urged to apply at their earliest convenience! \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity has arisen for a permanent Accounts Manager to join our client in their construction business. \n This is an excellent opportunity for a detailed orientated and proactive individual to support the finance operations and contribute to the smooth running of the accounts department. \n Reporting to senior managers you will be responsible for: \n\n • Processing invoices, payments and receipts accurately and in a timely manner\n, • Managing purchase ledger and sales ledger transactions\n, • Reconciling supplier statements and bank accounts\n, • Assisting with payroll preparation and CIS submissions\n, • Preparing financial reports and supporting month end processes\n, • Liaising with suppliers, subcontractors and internal teams regarding account queries\n, • General administrative duties to support the finance department\n\n To be considered for this role you will need previous experience in an accounts/finance role and: \n\n • Proficiency in SAGE\n, • Strong attention to detail\n, • Microsoft office, particularly Excel\n\n Working hours are: Monday - Friday, 8:00am - 5:00pm \n If you an experienced Accounts administrator with a proactive approach and the ability to thrive in a fast paced environment, we would love to hear from you.

GLL are currently recruiting a Internal Digital Software Account Manager to join our Digital and Technology team. With a 5-year strategy in place to maximise the potential of our technology platforms, the Digital & Technology team has recently restructured the department to deliver on our strategic goals in the coming months and years. \n As part of this exciting transformation, we are seeking expressions of interest from candidates to fill one of four key positions that will be instrumental in driving our digital agenda. By joining our team, you will play a crucial role in supporting initiatives, assisting with project delivery, providing business-as-usual support, and collaborating with both internal and external stakeholders to deliver innovative solutions. \n Your expertise will be vital in enhancing user experiences, streamlining processes, and leveraging technology to achieve our strategic objectives. If you are passionate about technology and eager to make a significant impact, we invite you to explore these exciting opportunities and help shape the future of the digital agenda in our organisation. \n We are looking for a highly skilled Internal Digital Software Account Manager to oversee the relationship and operation of software applications within our company. This role is crucial in ensuring that our software solutions align with business objectives and operate efficiently. If you have a passion for technology and a knack for managing software lifecycles and suppliers, we want to hear from you. \n Key Responsibilities \n\n • Software Management: Oversee the estate of software applications, from supplier selection and implementation to maintenance and upgrades. Maintain a list of all suppliers and systems along with relevant credentials.\n, • Relationship Management: Manage relationships with software suppliers to ensure optimal performance and support including product enhancements.\n, • Operational Efficiency: Ensure that all software applications are running smoothly and efficiently, actively looking to reduce the quantity of systems where duplication exists.\n, • User Support and Training: Provide support and training to end-users to maximise the effective use of various SaaS applications, linking heavily with the Service Desk team.\n, • Compliance and Security: Ensure that all software applications comply with company policies and industry regulations, maintaining high security standards and record these as applicable.\n, • Continuous Improvement: Identify opportunities for improving software applications and processes, driving innovation and efficiency.\n\n Qualifications \n\n • Experience: Minimum of 5 years of experience in software application managing a set of suppliers or a related role.\n, • Technical Skills: Proficiency in supplier / account management. Familiarity with various software applications and platforms.\n, • Certifications: Relevant certifications such as ITIL, or equivalent are highly desirable.\n, • Analytical Skills: Strong problem-solving and analytical skills to diagnose and resolve software-related issues.\n, • Communication Skills: Excellent verbal and written communication skills to effectively collaborate with team members, suppliers, and stakeholders.\n, • Leadership Abilities: Proven leadership and project management skills to drive successful software application initiatives such as delivery of road map items for the business.\n, • Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field is preferable\n\n As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! \n The basics: \n\n • This is a Full time permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.\n, • We are an accredited Living Wage employer with industry-leading rates of pay.\n, • We can offer a career, not just a job, with extensive Learning & Development support available.\n, • A uniform will be supplied and must be worn.\n, • GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.\n, • As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.\n\n Additionally, GLL offers employees a range of employment benefits: \n\n • Access to a pension scheme.\n, • Health Assurance and access to Counselling services.\n, • Access to the tax-efficient Ride to Work bicycle purchase scheme.\n, • Free annual eye tests.\n, • Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!\n\n GLL Society benefits (if you choose to join the Society after your probation period) include: \n\n • The right to stand for the Society board and to vote for board members to represent you.\n, • Access to team building and fun events such as treks, concerts, outings, etc.\n, • Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.\n\n About GLL: \n As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres. \n Our people are from the communities we serve and help us make real changes in their local area. \n One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two differ

CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST) \n Hedin Automotive BMW & MINI has a fantastic opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone and online enquiries. If you’re customer-focused, well-organised, and have a confident telephone manner, this is a great opportunity to follow a career with one of the world's most admired brands in the automotive industry. \n YOUR ROLE. \n You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service. \n The main duties of the role include: \n\n • \n Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service \n • \n Record customers details and requirements when handling an enquiry \n • \n Arranging aftersales bookings by telephone and allocating work to relevant workshop teams \n • \n Provide customer estimates according to company policy on schedules, times and pricing \n • \n Make outbound calls to customers when ordered parts have arrived and arrange a booking \n • \n Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range \n\n YOUR PROFILE. \n\n • \n Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar. \n • \n Excellent verbal & written communication skills \n • \n Confident at resolving complex issues \n • \n Excellent administration & IT skills \n • \n Must be eligible to work in the UK \n\n ABOUT US. \n Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. \n As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers. \n SALARY AND HOURS. \n Basic Salary: £26,540.80 OTE £31,580.80 per annum. \n The role is an office-based environment, Working Hours: Monday – Friday, on varying shift patterns, 8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis 8am – 2pm (currently 1 in 6) to be paid as additional hours. \n BENEFITS: \n Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our . \n Click apply today and take the first step towards a rewarding career in the automotive industry.

Complaints Handler / Officer - Repairs and Maintenance in Social Housing \n Based in Kingston upon Thames \n Full time, 6 month fixed term contract \n £32,000 - £34,000 oer annum \n \n We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities\n\n • \n Respond to customer care issues and expressions of dissatisfaction. \n • \n Create action plans to ensure complaints are resolved effectively. \n • \n Proactively respond to concerns at the earliest stage to prevent escalation where possible. \n • \n Investigate and register all complaints, reporting in accordance with company and client procedures. \n • \n Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. \n • \n Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. \n • \n Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. \n • \n Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. \n • \n Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. \n • \n Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. \n • \n Produce a monthly report outlining survey findings and actions taken to address any issues identified. \nKey Experience\n\n • \n Previous experience working in a customer service environment is essential. \n • \n Experience working with Local Authorities or Registered Housing Providers is desirable. \n • \n Proven ability to work in a busy environment and meet challenging deadlines. \n • \n Knowledge of Reactive Maintenance Services is desirable. \n\n \n You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. \n Please apply online now.

For: Customer Services Coordinator \n Location: Richmond upon Thames \n Salary: £32,000 per annum \n Job Type: Ongoing Temporary Assignment \n Hours: Monday to Friday, Full-Time (100% Office Based) 9am to 5pm \n About the Role \n Our client, a well-established organisation within the financial services sector, is looking for an experienced Customer Services Coordinator to join their Operations team on an ongoing temporary basis. \n This is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, resolving customer queries and delivering outstanding service. Working within a busy and supportive team, you'll play a key role in ensuring customers receive a first-class experience while supporting a range of finance administration activities. \n The ideal candidate will have previous experience within financial services, asset finance, banking or a regulated customer service environment and will be confident managing customer enquiries from start to finish. \n Key Responsibilities \n\n • Deliver exceptional customer service to both internal and external customers.\n, • Manage customer enquiries via telephone, email and written correspondence within agreed service levels.\n, • Take ownership of customer queries through to resolution, escalating where appropriate.\n, • Process early settlement quotations in line with company policy and relevant legislation.\n, • Administer withdrawals, part payments and regulated agreements.\n, • Handle customer complaints professionally, ensuring they are managed in accordance with company procedures.\n, • Produce documentation including novations, variations, title confirmations and financial amendments.\n, • Process financial changes accurately on internal systems.\n, • Manage customer refunds and credit balances.\n, • Respond to customer audit requests and provide financial statements and copy documentation.\n, • Update customer bank details and Direct Debit instructions.\n, • Liaise effectively with internal departments to ensure smooth processing of customer requests.\n, • Maintain compliance with Consumer Credit Act, Money Laundering Regulations and Data Protection requirements.\n, • Identify opportunities to improve processes and contribute to continuous service improvement.\n, • Support the wider team with additional administrative duties as required.\n\n About You \n We're looking for someone who has: \n\n • A minimum of two years' experience within customer service, financial services, asset finance or a similar regulated environment.\n, • Excellent communication skills, both written and verbal.\n, • Outstanding customer service skills with the ability to build lasting relationships.\n, • Strong attention to detail and a high level of accuracy.\n, • Excellent organisational and time management skills.\n, • The ability to prioritise a varied workload and work effectively under pressure.\n, • A proactive approach with the confidence to take ownership of tasks.\n, • Strong problem-solving skills and sound judgement.\n, • Experience working with multiple systems and Microsoft Office.\n, • A positive attitude and the ability to work collaboratively within a team.\n\n What's on Offer \n\n • £32,000 annual salary.\n, • Ongoing temporary assignment with long-term potential.\n, • Monday to Friday working pattern.\n, • 100% office-based role in Richmond upon Thames.\n, • Friendly, professional and supportive working environment.\n, • Opportunity to gain valuable experience within a respected financial services organisation.\n\n If you're a customer-focused professional with a passion for delivering exceptional service and are looking for your next opportunity, we'd love to hear from you. Apply today to be considered \n Please note: \n As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. \n In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

Customer Service Assistant \n Walton-on-Thames \n £25,500pa \n \n Benefits: \n\n • Opportunities for career progression\n, • Hybrid working\n, • Supportive and friendly working environment\n, • Private medical cover\n, • Life insurance\n, • Modern facilities with free parking\n, • Comprehensive training and development opportunities\n\n We are seeking a passionate and enthusiastic Customer Service Assistant to join our client's team in Surrey. You will play a pivotal role in supporting clients with their enquiries, working closely with the Customer Service Manager to ensure a seamless customer experience. This is a fantastic opportunity for someone who thrives on delivering exceptional service and wants to make a tangible difference in a growing organisation. \n \n Key Responsibilities: \n\n • Act as the first point of contact for all clients and suppliers, ensuring a professional and welcoming approach\n, • Handle day-to-day client queries and respond to emails promptly and efficiently\n, • Contact and liaise with suppliers to ensure smooth operations and compliance\n, • Provide administrative support to the customer service and finance teams, ensuring tasks are completed accurately\n, • Assist the sales team by preparing quotations and supporting the sales process\n, • Ensure clients remain compliant with all necessary regulations through proactive communication and support\n\n Experience Required for This Role: \n\n • Proven numeracy and analytical skills to support administrative and financial tasks\n, • Strong communication skills, with the ability to build and maintain relationships effectively\n, • Proficiency in Microsoft Office applications (Word, Excel, Outlook)\n, • Excellent organisational skills, with a keen eye for detail\n, • A self-motivated team player with a flexible working approach\n, • Ability to work well under pressure while maintaining a high standard of work\n\n \n Why Join Our Client's Team? \n\n • Be part of a supportive and collaborative work environment where your contributions make a real impact\n, • Gain valuable experience and training opportunities to support your career growth\n\n \n Equal Opportunities Statement: \n Our client is an Equal Opportunities Employer that values diversity and is committed to creating an inclusive workplace for all. Applications are welcomed from suitably qualified candidates regardless of race, ethnicity, disability, age, religion or belief, sex, sexual orientation, gender identity, marital status or socio-economic background. We are committed to making reasonable adjustments where needed to ensure that everyone has the opportunity to succeed. \n \n Join a company that values passion, enthusiasm, and a commitment to delivering outstanding service. Ready to take the next step in your career? Apply today to learn more about this exciting opportunity!

PRIVATE CLIENT TAX & TRUST SPECIALISTCentral London Accountancy FirmHybrid WorkingCompetitive SalaryVaried role with exposure to interesting and complex client workGPN Recruitment is delighted to be partnering with a well-established accountancy firm in Central London who are looking to recruit a Private Client Tax & Trust specialist to their growing team.This is an excellent opportunity for someone looking to develop their expertise across a broad range of private client matters. Unlike traditional personal tax positions, this role offers exposure to trusts, estates, inheritance tax, corporation tax and wider private wealth planning, making it ideal for someone who enjoys variety and complex client work.Key Responsibilities:Manage a varied portfolio of private client tax and trust matters.Prepare and review trust and estate tax returns.Assist with inheritance tax planning and estate administration.Prepare corporation tax returns for companies within private wealth structures.Support advisory projects involving trusts, estates and private clients.Keep up to date with changes in tax legislation and identify planning opportunities.Qualifications & Skills:Previous experience within a Trusts, Estates or Private Client Tax team.Strong understanding of trust taxation and private client matters.Exposure to inheritance tax, estate administration or trust accounts would be highly advantageous.ATT, CTA, ACCA, ACA (or equivalent) qualified, although qualified by experience candidates will also be considered.Excellent communication and relationship-building skills.A proactive approach with a genuine interest in developing within the private client field.What You'll Get:Competitive salary and benefits package.Hybrid and flexible working arrangements.Exposure to interesting and technically challenging client work.A supportive and collaborative team .If you're currently working in Trusts, Estates or Private Client Tax and are looking for a role that offers greater variety, technical exposure and career progression, this could be a great opportunity for you. Please do apply now if this role is of interest.TPBN1_UKTJ

Client Life-Cycle Specialist \n Permanent \n Hybrid/London \n Salary Circa £50,000 - £55,000 \n \n Sterling Williams are working alongside a fantastic Wealth Management firm based in the West End of London, they are seeking a Client Life-Cycle Specialist to join the team on a permanent basis. \n \n Job Responsibilities \n \n · Assist the business and senior members of the Client Life-Cycle Team to provide oversight and control at all stages of the client onboarding journey, facing off with all areas of the business internally and, importantly, with clients directly to guide them through their on-boarding journey. \n · Liaise with colleagues throughout the business to coordinate and deliver a high level of service to clients. \n · Maintain control of the client static data, to ensure its accuracy at both on-boarding and throughout the client relationship. Additionally, consider the knock-on effects of data changes within the systems from a data-hygiene and regulatory perspective. \n · Identifying and specifying improvements to these work areas - both procedural and IT based - and then working with project resources to implement these. \n · Work / manage projects as and when required within areas that touch upon our responsibilities. This will most likely be to cleanse data and to improve processes. \n \n Background/experience and competencies required \n \n · Basic understanding, and a desire to grow knowledge, in all areas of client take on for Private Clients, Private Client structures (SIPPs, Trusts, PICs etc), and Charities. \n · Appreciation of Anti Money-Laundering and compliance requirements and a desire to advance knowledge over time. \n · Familiarity of global tax reporting standards specifically CRS and FATCA. \n · Awareness of other regulations (MiFiD II, Transaction reporting, RDR etc) \n · Understanding of the US QI Regulations specifically w-series forms. \n · A working understanding of the asset/wealth management industry. \n · Excellent organisational skills, and the ability to work unsupervised and be self-motivated. \n · Ability to prioritise work to meet deadlines and multitask. \n · Strong communications skills both written and verbal. \n Confident and clear communicator who can speak with clients and staff at all levels. \n \n Qualifications \n \n Qualifications required: \n Minimum of 5 GCSE’s grade A-C or equivalent qualification \n \n Qualifications desired: \n 2 A’Levels grade A-D or equivalent qualification \n University degree \n The Investment Operations Certification would be looked upon favourably \n \n Conduct Risk - Mandatory \n \n This role is subject to the Conduct Rules set by the FCA. \n \n You are required to familiarise yourself with, and comply with, the Conduct Rules and their successors and complete such ongoing training and competence requirements as required by the FCA and the Company from time to time. This includes passing an annual fitness and propriety assessment.

Audiology Domiciliary Customer Service Partner (CSP) \n Bromley (South East London & North Kent Territory) Joint Venture Partnership Opportunity \n Salary: £35,000 + £5,000 Car Allowance (or Company Car) + Dividends \n 30% Shareholding available for £3,400 \n Own a business. Change lives. Build your future. \n At Specsavers, we believe hearing care should be accessible to everyone. That's why our Domiciliary Audiology business brings expert hearing services directly to customers in their own homes and communities. \n We're looking for an ambitious and commercially minded Customer Service Partner (CSP) to join our Audiology Domiciliary Joint Venture business across South East London and North Kent. \n This isn't just another management role. It's a genuine opportunity to become a business owner, share in the success of the business and build a long-term asset for your future, all with the support, scale and security of the Specsavers brand behind you. \n A thriving territory with huge potential \n Covering a broad and varied area across South East London and North Kent, you'll serve customers from Streatham in the west to Dartford in the east, Greenwich and Woolwich in the north, and down through Bromley, Orpington and Biggin Hill in the south. \n With a mix of urban, suburban and semi-rural communities, this territory offers a fantastic opportunity to build meaningful relationships with customers while growing a successful hearing care business. The area combines densely populated South East London neighbourhoods with affluent suburban areas and expanding Kent commuter towns, creating excellent foundations for long-term business growth. \n What's Different About This Opportunity? \n As a Specsavers Customer Service Partner, you'll become an 'A' shareholder in the business, owning 30% of the business. \n That means you'll benefit from: \n\n • A guaranteed annual salary of £35,000\n, • 30% of business profits through dividends\n, • A £5,000 car allowance or company car\n, • The opportunity to build real business equity\n, • The autonomy to help shape and grow the business\n, • The support of one of the UK's most trusted healthcare brands\n\n This is your chance to step beyond employment and into ownership. \n What You'll Be Doing \n As a key business leader, you'll play a pivotal role in driving the success of the venture by: \n\n • Leading and developing a high-performing team\n, • Delivering exceptional customer experiences at every touchpoint\n, • Supporting the growth of the business across the territory\n, • Building strong relationships within local communities and healthcare networks\n, • Helping customers access life-changing hearing solutions in their own homes\n, • Contributing to strategic business decisions and commercial performance\n, • Maintaining the high clinical and customer care standards Specsavers is known for\n\n Who We're Looking For \n You don't need previous audiology experience. \n We're looking for someone with the ambition, leadership skills and customer focus to help build a successful business. \n You'll have: \n\n • Management, retail, healthcare, hospitality or customer service leadership experience\n, • Strong commercial awareness and business acumen\n, • A passion for delivering outstanding customer care\n, • The confidence to lead people and drive performance\n, • A full UK driving licence\n, • The ambition to become a business owner and make a real impact in your community\n\n Full Training and Development Provided \n We'll support you to complete the Audiology Practitioner Course within your first 12 months, giving you the skills and knowledge to support delivery of hearing care services alongside qualified clinicians. \n You'll also benefit from: \n\n • Industry-leading training programmes\n, • Ongoing business coaching and mentorship\n, • Dedicated operational and administrative support\n, • Access to market-leading technology and systems\n, • Comprehensive healthcare and pension benefits\n\n Why Specsavers? \n For over 40 years, Specsavers' pioneering Joint Venture Partnership model has empowered thousands of partners to build successful businesses while making a genuine difference in people's lives. \n You'll have the freedom, pride and financial rewards of business ownership, backed by the expertise, investment and support of a trusted, family-founded organisation. \n Ready to take the next step? \n If you're looking for more than just a job and want the opportunity to own, grow and shape a successful healthcare business, we'd love to hear from you.

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina \n Ref: 23470 \n Job Title: Cantonese speaking Assistant Customer Service Officer (Banking, 6 Months Temp) \n The Skills You'll Need: Fluent Cantonese and English. KYC / CDD experience in Banking or Finance sector \n Your New Salary: up to £37k depending on experience \n Location: London \n Job Status: Fully on site. 6 months temp, with possibility to extend or go permanent depending on business needs and performance \n \n Assistant Customer Service Officer - Summary: \n\n • To provide all cashier services and handle cash accurately.\n, • To provide existing and potential customers the best experience at the Bank.\n, • To provide quality customer services in accordance with the Bank’s policy and procedures.\n, • To recognise customers’ needs and develop new business for the Bank to achieve sales target.\n, • To support all designated areas within the branch operations where service or assistance is required.\n\n \n Assistant Customer Service Officer - What You'll be Doing: \n Process \n\n • To accurately complete or input data and made amendment on screen and records.\n, • To maintain Clear Desk policy.\n, • To keep clear records of transactions/processes.\n, • To exercise due diligence and care in handling transactions.\n\n People \n\n • To ask for help and support where necessary.\n, • To maintain good team work and work relationship with colleagues and other departments.\n\n Customer \n\n • To have full understanding of the products and services before selling it to customers.\n, • Fully explain the products and services to customers by using a customer checklist and interview observation checklist.\n, • To ensure customers made aware of all the product details by signing the agreement.\n, • Resolve customers’ queries/concerns/complaints and provide relevant information and support.\n\n Compliance & Risk Management \n\n • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and\n, • Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.\n\n \n Assistant Customer Service Officer - The Skills You'll Need to Succeed: \n\n • Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.\n, • KYC / CDD experience in Banking / Finance sector.\n, • Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.\n, • Knowledge of accounting terminology.\n\n \n \n Please view all our Team China jobs at people-first-recruitment \n Please follow us on Linkedin: people-first-team-china \n We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. \n People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. \n People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

IRIS Software Group is a leading global provider of mission-critical software and services, supporting over 100,000 customers across 135 countries. We are now looking for a technical accounting specialist to join our Group Finance team as Finance Manager \n \n The Role \n This is a key position within Group Finance, where you will act as the technical accounting lead, ensuring high quality, compliant financial reporting across a complex, multi-entity international business. \n You’ll work closely with senior stakeholders, including the Group Financial Controller, supporting M&A activity, complex transactions, and Group reporting. \n \n Key Responsibilities \n\n • Provide expert guidance on IFRS accounting standards across the Group (including IFRS and IAS 36/38)\n, • Prepare technical accounting papers and policy documentation to support key decisions and audit requirements\n, • Lead the accounting for acquisitions, including purchase price allocation and integration\n, • Support the preparation of consolidated financial statements and statutory accounts\n, • Monitor changes in IFRS and ensure timely implementation across the business\n, • Partner with finance teams globally to enhance technical capability and consistency\n, • Act as a key contact for external auditors on technical matters\n\n \n About You \n\n • ACA, ACCA or CIMA qualified\n, • Strong technical accounting knowledge (IFRS)\n, • Experience within a large or complex group environment, ideally with exposure to practice (Big 4 / Top 10 preferred)\n, • Experience in M&A accounting and group reporting\n, • Strong communication skills, with the ability to translate complex topics into clear guidance\n, • Proactive, detail focused, and comfortable working in a fast-paced environment\n\n \n Why IRIS? \n\n • Join one of the UK’s largest privately held software companies\n, • Work on high impact, strategic finance initiatives\n, • Be part of a business with a strong acquisition and growth agenda\n, • Hybrid working with flexibility built in\n, • Recognised as a Great Place to Work, with multiple industry awards\n\n \n Please note: \n We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Client Services Senior Manager - Wealth Management - City of London - £50k-£55k (DoE) + bonus \n \n We are recruiting for a successful wealth management firm who are looking for a Client Services Senior Manager, with relevant experience in the wealth management sector, to oversee the Client Services team of 6. \n This is a great opportunity to join a small team of individuals who are genuinely lovely! This is a newly created, hands-on role managing the day-to-day back-office operations and leading the Client Services team, helping to ensure that the financial advisers are supported to deliver an outstanding client experience. \n This role doesn’t require ‘office management’ in the facilities sense, as the team are based in stunning serviced offices. This role is all about operational and strategic management - leading the CS team, providing advice, identifying and implementing improvements and ensuring maximum operational efficiency and success. \n We’re looking for someone with a strong understanding of wealth management operations and financial services, relevant financial qualifications and a growth and development mindset. Continuous professional development, both individually and as a team, is encouraged by our client, and they will support individuals looking to undertake further finance qualifications. \n \n This is an opportunity to build and shape the operational backbone of a growing wealth firm, develop a talented team and play a key part in the next stage of the company’s journey, so this role will suit individuals who enjoy leading people, improving systems and making a real impact. \n \n What’s on offer: \n\n • Competitive salary (£50k-£55k, dependent on experience)\n, • Discretionary bonus scheme\n, • Annual salary review\n, • Pension scheme\n, • Benefits package\n, • Hybrid working (4 days in the office/week)\n, • 25 days annual leave + BH\n, • 1 day community volunteering\n, • A great work environment where you are genuinely support to further your career\n, • Standard hours of 9.30am-5.30pm\n\n \n \n What we’re looking for: \n\n • Previous relevant experience in wealth management / financial planning services\n, • Strong understanding of wealth management, client services and/or paraplanning support functions including the advice process and regulatory requirements\n, • Relevant financial qualifications are highly advantageous, together with a commitment to continuous personal development\n, • Ops Manager / Practice management / line manager / supervisory experience\n, • Experienced in managing KPIs and undertaking performance reviews\n, • Experience of administrative management practices and procedures\n, • IT literate\n, • Confident communication skills\n, • Fluent English (spoken and written)\n\n \n \n Key responsibilities as the Client Services Senior Manager will include: \n\n • Leading and managing the Client Services team\n, • Overseeing workflow management and operational processes\n, • Ensuring efficient business submissions and excellent client communication\n, • Supporting advisors and providing high-quality operational support\n, • Leading, developing and mentoring a small team\n, • Identifying and implementing improvements (CRM systems, workflow tools, MS Teams, SharePoint and emerging AI tools)\n\n And more. \n \n \n Interested in this Wealth Management Client Services Manager role? \n If you’re looking for a new Practice Manager role within a growing financial services organisation and have the skills and experience we’re looking for, then don’t delay - submit your CV NOW, quoting ‘AE- Client Services Senior Manager - Wealth Management’ \n

Temporary Account Manager (2-Week Assignment)Location: London (field-based)Dates: Tuesday 30th June - 2 weeksWorking Hours: Monday, Tuesday and Wednesday, 10am-4pmPay Rate: £15 per hourTravel: Travel card provided \n Overview:We are looking for a personable and reliable Temporary Account Manager to support a short-term project across London. This role involves visiting existing clients, strengthening relationships, and representing the brand in a positive and professional manner. \n Key Responsibilities: \n\n • Visit existing clients across various London locations\n, • Deliver goody bags of products to clients\n, • Build and maintain strong, long-term relationships\n, • Act as a friendly and professional brand representative\n, • Provide excellent customer service during all client interactions\n\n What We're Looking For: \n\n • Strong interpersonal and communication skills\n, • Confident, friendly, and presentable\n, • Reliable and punctual\n, • Able to work independently and manage your time effectively\n, • \n Previous customer-facing or account management experience is desirable but not essential \n\n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Client Liaison Officer | £32,000 - £34,000 | London | Hybrid Working \n For a well-established growing Professional Services firm with a strong reputation, we're recruiting a permanent Client Liaison Officer. Working closely working with the Head of Finance and Senior Leadership Team, the Client Liaison Officer will play a key role in the Operations and Finance team and take ownership of key Client onboarding processes, and contribute to regulations, KYC and AML. This role offers a mix of core client-facing responsibility and relationship-management exposure, supporting multiple clients / entities, leading on administration support and client onboarding, working closely with stakeholders across the business. This is an exciting time to join an expanding fast-paced company, with a sociable and supportive culture. \n Main Duties: \n\n • Relationship Management: Be the first point of contact when onboarding a new client, keeping clients informed of deadlines, progress updates, and outstanding requirements\n, • Communication & Coordination: Liaise between clients and internal departments to ensure smooth service delivery and schedule meetings\n, • Follow up on outstanding documents and information required for compliance work and coordinate onboarding activities for new clients\n, • Administrative Support: Maintain accurate client records within the company's practice management system; Prepare engagement documentation and monitor completion\n, • Track client deadlines and assist in managing workflow\n, • Upload and organise client documents and assist with electronic signatures and document requests\n, • Client Onboarding: Guide new clients through the onboarding process\n, • Coordinate identity verification and anti-money laundering (AML)\n, • Ensure all required engagement documents are completed before work begins\n, • Provide clients with information on how to use the firm's software and portals\n\n Person Specification: \n\n • Excellent verbal and written communication skills: Excellent with people\n, • Proactive, ability to work in a fast-paced environment, and adaptable to changing priorities\n, • Strong attention to detail, and the ability to challenge and improve processes\n, • Ideally a professional services or multi-entity company background\n, • Exposure to process improvement or system changes\n, • AML and KYC experience\n\n \n As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.