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  • Meeting & Events - Head Porter
    Meeting & Events - Head Porter
    4 days ago
    £28325 yearly
    Full-time
    London

    Imagine being the person who ensures every event is set up for success before the first guest arrives. From conferences and banquets to weddings and special events, you'll play a vital role behind the scenes, ensuring every room is prepared, every detail is in place and every event runs smoothly. As Head Porter, you'll lead the delivery of event set-ups and room changes, support beverage and bar service preparation, and ensure all function spaces, public areas and back-of-house areas are maintained to the highest standards. No two days are the same, so you'll need a hands-on approach, strong organisational skills and the ability to adapt quickly to changing priorities. We're looking for someone who takes pride in getting the details right and enjoys working as part of a team to create exceptional guest experiences. With a keen eye for detail, a proactive mindset and a commitment to high standards, you'll help ensure every event is delivered seamlessly, leaving a lasting impression on our guests and clients. Key Responsibilities You will be part of the event operations team delivering memorable events and service across all our areas. Here’s what you will be expected to do: • Review and understand Banquet Event Orders (BEOs) to ensure accurate event preparation and execution., • Coordinate set-ups for function areas, ensuring all bar equipment, beverages, and supplies are ready for service., • Maintain cleanliness, organisation, and proper storage of inventory and equipment before and after events., • Work collaboratively with the banquet and events team to deliver smooth, efficient event operations., • Communicate effectively with Managers regarding guest requests, challenges, or service updates., • Lead by example, upholding high standards of service, safety, hygiene, and professional presentation. What makes you Splendid? We live by our values, and we’d love you to bring them to life every day: • Open - You believe that great work starts with great relationships, you’ll feel right at home here., • Nimble - You’ll be empowered to make decisions and drive change because here, bold thinking is encouraged., • Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results., • Honest - We take pride in our work and believe that enjoying the journey is just as important as the destination. Benefits When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

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  • Guest Relations - Manager
    Guest Relations - Manager
    4 days ago
    £34000 yearly
    Full-time
    London

    As a Guest Relations Manager, you’ll be at the heart of creating memorable experiences for every guest who walks through our doors. From the very first interaction to the moment they leave, you’ll ensure each guest feels truly valued and cared for. Working closely with our wider team, you’ll help deliver a seamless service that feels effortless, while always looking for ways to elevate the guest experience even further. What You Will Do In This Splendid Role: Our team are the heart and soul of all we do. Here’s what you’ll be up to: • Be the primary point of contact for guest inquiries, requests, and feedback, handling each with professionalism and genuine care., • Foster guest satisfaction and loyalty by creating a warm and welcoming atmosphere where every guest feels special and well cared for., • Resolve guest concerns quickly and proactively, always aiming to exceed expectations., • Work collaboratively with all departments to ensure smooth, five-star service at every stage of the guest journey., • Continuously look for opportunities to enhance the guest experience and bring fresh ideas to improve service delivery. What Makes You Splendid? We live by our values – and we’d love you to bring them to life every day: • Open - If you believe that great work starts with great relationships, you’ll feel right at home here., • Nimble - We’re a nimble organisation our independence empowers us to make bold decisions quickly and create meaningful change., • Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve., • Honest - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve. Bring your personality, positivity and passion for people and we’ll give you the training and support to shine. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

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  • sales
    sales
    7 days ago
    £1000–£4000 monthly
    Full-time
    London

    Now Hiring: Letting Negotiator at Life Stay Life Stay, a prominent property management company is seeking a Letting Negotiator to join our dynamic team. We are looking for an individual with a natural flair for sales, a talent for building relationships, and the ability to connect with our clients quickly and effectively. If you're a people person with great communication skills, we want you! What We Offer: Position: Letting Negotiator Salary: Competitive, starting from £1,000/month up to £4000/month based on the deals made. Benefits: Flexible working hours and a supportive team environment. Company car for top performers and monthly bonuses. Role Brief: • Engage with potential tenants to understand their needs and preferences, • Showcase properties and provide detailed information to clients, • Negotiate rental terms and close deals efficiently, • Maintain and build strong relationships with clients and tenants, • Good command of English is essential; previous experience in sales or lettings is advantageous but not necessary Ideal Candidate: • Exceptional interpersonal and communication skills, • Ability to connect with people quickly and build lasting relationships, • Strong sales skills with a client-oriented mindset, • Fluent in English, both written and verbal, • Motivated, with a flexible approach to work Why You Should Apply: Opportunity to work in flexible working hours Be part of a forward-thinking company with a supportive culture Develop your career in a role that values relationship-building and sales acumen Join us and help shape the future of property management in London. Your journey with Life Stay starts here!

    Immediate start!
    No experience
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  • Front of House Team Member
    Front of House Team Member
    13 days ago
    £12.71–£14 hourly
    Full-time
    London

    Front of House Team Member – The Duke, Wanstead. Full-time & Part-time Opportunities | Permanent | East London Salary: NLW + Service Charge. Are you passionate about great hospitality, fantastic food, craft beer and creating memorable guest experiences? The Duke is a neighbourhood dining pub in East London, renowned for our incredible burgers, legendary Sunday roasts and warm, welcoming atmosphere. We're looking for enthusiastic, friendly and hardworking Front of House Team Members to join our growing team. If you love working with people, thrive in a fast-paced environment and take pride in delivering exceptional service, we'd love to hear from you. About Us At The Duke, we're passionate about independent hospitality. Alongside our busy restaurant and bar, we host weddings, private parties, tastings, BBQs and community events throughout the year. What You'll Be Doing • Delivering warm, friendly and knowledgeable service to every guest., • Taking food and drink orders and ensuring tables receive excellent service., • Serving quality food, craft beer, wine, cocktails and soft drinks., • Learning about our independent beer selection and seasonal food menus., • Helping maintain a clean, organised and welcoming venue., • Supporting the team during busy services and private events., • Setting up and closing the venue to a high standard., • Creating a positive atmosphere that keeps guests coming back. What We're Looking For We're looking for people with personality, enthusiasm and a genuine love of hospitality. Ideally you'll have: ✔ Previous experience in a pub, bar or restaurant ✔ A friendly, confident and approachable personality ✔ Excellent customer service and communication skills ✔ A positive attitude and willingness to learn ✔ Ability to work well under pressure ✔ Flexibility to work evenings and weekends ✔ An interest in great food, craft beer and independent hospitality What We Offer ✨ A genuinely friendly and supportive working environment ✨ Comprehensive training and development ✨ Opportunities to progress within our growing independent hospitality group ✨ 30% staff discount across our venues ✨ Birthday bar tab ✨ Staff trips, tastings and industry events ✨ Tips and additional earning opportunities ✨ The chance to work with an ambitious, passionate team If you're looking to join one of East London's most exciting independent pubs and want to build a career in hospitality, we'd love to hear from you.

    Immediate start!
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  • Customer Service Assistant
    Customer Service Assistant
    18 days ago
    £2500–£4500 monthly
    Full-time
    London

    Ann Real B Estate is seeking a dedicated and enthusiastic Customer Service Assistant ( Remote Work ) to join our team in London. In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring a smooth experience throughout their real estate journey. Interested Candidates should send their resume and cover letter Key Responsibilities: • Respond promptly and professionally to client inquiries via phone, email, and in-person., • Assist clients with property viewings, appointments, and general information., • Maintain accurate and up-to-date client records and property databases., • Support real estate agents with administrative tasks and transaction coordination., • Resolve client issues and complaints efficiently and courteously., • Provide information about our services and properties. What We Are Looking For: • Proven experience in a customer service role, preferably within the real estate sector., • Excellent communication and interpersonal skills, both written and verbal., • Strong organizational abilities and attention to detail., • A proactive and problem-solving attitude., • Proficiency in standard office software (e.g., MS Office Suite)., • Ability to work effectively in a fast-paced environment and as part of a team. Join Ann Real B Estate and contribute to a team dedicated to delivering outstanding service in the property market.

    Immediate start!
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  • Building Manager
    Building Manager
    24 days ago
    £14110 yearly
    Part-time
    London

    Job title: Building Manager Reports to: Premises Clerk Location: Ealing Quaker Meeting House, 17 Woodville Road, W5 2SE Contract: Fixed term of 18 months with the possibility of becoming permanent Hours: 15 hours per week onsite Salary: £14,110 (reviewed annually) Closing Date August 7th, 2026 Interview Date August 17th, 2026 Purpose of the Role The Building Manager is responsible for ensuring the Quaker Meeting House is safe, welcoming, well-maintained, and effectively managed as both a place of worship and a community venue. The role oversees the day-to-day operation of the building, including maintenance coordination, room hire and lettings, contractor management, administration, and support for health and safety compliance, in line with Quaker values and Meeting policies. Key Responsibilities The Buildings Manager will: · Support increased and appropriate use of the Meeting House through lettings aligned with Quaker values and Meeting policies. · Manage relationships with hirers and building users. · Oversee the day-to-day running of the building and associated administration. · Supervise cleaning staff and coordinate contractors and maintenance services. · Support safeguarding and health and safety compliance by ensuring required checks, records, and procedures are maintained. · Help maintain the Meeting House as both an attractive community venue and a place of worship. Location and flexible working · The post holder will be employed by London West Area Meeting. · The role is site-based. · Flexible and family-friendly working arrangements will be considered where operationally possible. · Occasional evening and weekend work may be required. Principal Tasks Hirings and Income Development · Promote room hire and develop lettings opportunities consistent with Quaker values. · Market the Meeting House through appropriate digital and local channels. · Manage enquiries, bookings, hire agreements, and invoicing. · Coordinate bookings and balance the needs of hirers and Meeting activities. · Monitor local venue hire rates and gather feedback to improve uptake. · Build relationships with local Meeting Houses and community organisations where appropriate. Building Operations · Oversee the smooth day-to-day operation of the Meeting House. · Liaise with contractors, utilities, and relevant property organisations regarding maintenance and repairs. · Coordinate maintenance works and monitor contractor performance. · Prepare rooms and move light furniture as required for worship and hirings. · Conduct routine building and security checks, including supporting testing of fire alarms and access systems. · Maintain accurate records relating to maintenance, compliance, and building use. · Act as a keyholder and undertake lone working where required, following agreed procedures. Reporting and Administration · Work with the Treasurer to maintain records relating to hirings and building use. · Prepare reports for the Premises Committee and contribute to monitoring income and building use. · Provide quarterly updates to the Premises Committee against agreed objectives. · Support basic financial administration. Person Specification Essential · Sympathy with Quaker values and commitment to an inclusive and respectful environment. · Excellent written and spoken English. · Strong organisational and communication skills. · Ability to manage competing priorities and work independently. · Experience in building, facilities, venue, or operational management. · Experience coordinating contractors or service providers. · Ability to maintain accurate administrative and financial records. · Ability to work appropriately with vulnerable users and follow safeguarding procedures. · Competence in Microsoft Office and Google applications. · Willingness to learn and use Hallmaster booking system (training provided). · Ability to undertake lone working and keyholding responsibilities. Desirable · Experience in marketing, venue hire, or income generation. · Experience working with volunteers, committees, or community organisations. · Experience using social media, particularly Instagram and Facebook. · Knowledge of the local area. · Experience in a faith, charity, or community setting. General · Attend regular supervision and appraisal meetings. · Build effective relationships with Ealing Quakers, relevant committees, London Quaker Property Trust (LQPT), and London West Area Meeting (LWAM). · Comply with Meeting policies, including safeguarding, equality, data protection, and health and safety. · Support trustees in maintaining health and safety compliance; overall responsibility remains with Trustees. · London West Area Meeting is committed to safeguarding children and vulnerable adults. The successful applicant will be required to comply with safeguarding policies and complete a standard DBS check. Benefits Pension Contribution: 8% employer, 3% employee Annual leave: 33 days (pro-rata 99 hours annual leave per annum) including public holidays over a 12- month period. Application Process To apply please send a CV and a cover letter of not more than two A4 pages, demonstrating how your skills experience and aptitudes fit this role enquiries Interviews will be held in person in Ealing within two weeks of the closing date. Shortlisted applicants will be offered the opportunity for a visit to the Meeting House. A DBS check is required for this job. Quaker Meeting, part of London West Area Meeting (charity number 1134215)

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  • Experienced MINICAB CONTROLLERS / CO-ORDINATORS Required
    Experienced MINICAB CONTROLLERS / CO-ORDINATORS Required
    1 month ago
    Full-time
    Ruislip

    Join Our Leading Minicab and Executive Service Team in London! We are a well-established minicab and executive service based in London, operating an extensive fleet across Greater London and the Surrounding Counties. Our company completes over 2,000 to 3,000 jobs every week, and we’re expanding rapidly. We are currently seeking EXPERIENCED, flexible, reliable, punctual, professional, and customer-oriented Minicab CONTROLLERS / Coordinators & Dispatch professionals to join our team. About Us: We are a highly regarded minicab firm known for our exceptional service and commitment to our customers. As we continue to grow, we need dedicated individuals who can help us maintain our high standards and contribute to our success. Minicab Controller / Coordinator Main Duties: Ensure timely dispatch of journeys. Liaise with the Head Controller daily. Monitor staff performance, improve call stats, and reduce drop call figures. Handle interactions with customers and colleagues in a professional and courteous manner. Requirements: • Over 1 year of experience in a similar role is ESSENTIAL., • Proficiency in using the CORDIC & AUTOCAB dispatching system., • Excellent English communication skills and a good telephone manner., • Reliability and punctuality are a must., • A strong team player with a positive attitude., • Comprehensive knowledge of London is crucial. Why Join Us? We offer the best rates of pay in the industry. Our aim is to consistently deliver customer service excellence in the communities we serve. We have ambitious growth plans and require a team of qualified individuals who share our passion for outstanding service. Location Benefits: We are conveniently located near overground and underground stations as well as main bus routes. Parking is available for staff members. Interested in Joining Our Team? Please email us if you are interested in this position. We do not take recruitment phone calls.

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  • Receptionist
    Receptionist
    2 months ago
    £31000–£34000 yearly
    Full-time
    London

    Luxury Spa Receptionist Central London (Zone 1) Full-time, Permanent Salary: £31,000 - £34,000 per year (including performance bonuses) Working Pattern • 12-hour shifts, • Additional shifts available for those seeking extra hours, • Approximately 15 days off each month Additional Benefits • Performance-based bonus scheme, • 5.5 weeks paid annual leave, • Ongoing professional training and development, • Employee wellness benefits, • Employee discounts About the Role An established luxury wellness business in Central London is seeking a Luxury Spa Receptionist to join its front-of-house team. This role is ideal for someone who enjoys working with people, takes pride in delivering exceptional customer service, and thrives in a premium environment. The successful candidate will play an important role in ensuring every guest receives a warm, professional and seamless experience from arrival through to departure. About Company Central London Wellness is a premium wellness and hospitality business operating within Central London. We are committed to delivering exceptional guest experiences through outstanding customer service, attention to detail, and a professional working environment. Key Responsibilities • Managing incoming telephone calls, emails and booking enquiries, • Coordinating appointments and maintaining accurate scheduling records, • Welcoming guests and ensuring a professional check-in experience, • Processing payments and daily transactions, • Maintaining accurate operational and administrative records, • Assisting with daily opening and closing procedures, • Supporting management with general administration, • Promoting services and recommending suitable treatments and experiences, • Maintaining a clean, organised and professional reception environment, • Assisting with other front-of-house duties as required Requirements • Previous experience in reception, hospitality, customer service, concierge or a similar client-facing role, • Fluent English with excellent communication skills, • Strong organisational and multitasking abilities, • Confident using Microsoft Excel, Gmail and online booking systems, • Professional presentation and positive attitude, • Reliable, trustworthy and proactive approach to work Start Date Immediate start available, although notice periods will be accommodated.

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