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Account Manager – Facilities Services London – Site Based Permanent – Full Time £70,000 – £80,000 + Flexible Benefits Summary This is a rare opportunity to step into a pivotal leadership role, taking the reins from a highly respected colleague who is retiring after building an outstanding client partnership. You’ll be joining at an exciting moment: we have recently mobilised into a landmark new smart building in London, having already supported this prestigious legal firm across their wider estate for a number of years. This is not a start-up situation – it’s a well-established, high-value contract with a genuinely engaged client and a strong, committed team already in place. As Account Manager, you’ll have full accountability for a circa £8 million P&L, shaping the commercial and strategic direction of this high-profile contract. You’ll work closely with the client at a senior level, driving continuous improvement and ensuring the building’s cutting-edge systems are maintained to the very highest standards. Just as important, you’ll be a visible, inspiring leader to your team – someone who invests in people, grows talent, and leaves the contract in an even stronger position than you found it. Some of the key deliverables in this role will include: • Lead the Client Relationship at a Senior Level – Build on an already strong partnership with a highly engaged client, acting as a trusted strategic advisor and the face of NG Bailey on site., • Own a circa £8 Million P&L – Take full commercial accountability, driving profitability, identifying growth opportunities, and delivering cost-effective, high-quality service solutions., • Shape Strategy, Not Just Operations – Set the direction for this contract, working at a strategic level to anticipate client needs, plan for the future, and continuously raise the bar on service delivery within a state-of-the-art smart building environment., • Develop and Inspire Your Team – Be the kind of leader people grow under. You’ll coach, mentor, and develop a multidisciplinary engineering team, building capability and succession for the long term., • Drive Innovation in a Smart Building Environment – Leverage the latest building technologies and systems to deliver operational excellence, embracing the opportunities that come with a brand-new, fully integrated smart building. We’re looking for a strategic leader – not an operator. Someone who thinks about the bigger picture, is commercially sharp, and understands that great client relationships are built on trust, consistency, and genuine partnership. You’ll be walking into an enviable position: a loyal client, a motivated team, and a contract that is performing well. Your job is to take it further. An inspiring people leader with the ability to develop, coach and retain a high-performing team, with experience in: • Proven P&L ownership in a complex FM or engineering services environment – ideally with experience managing contracts of comparable scale and value., • Strong senior client relationship management – you are comfortable in the room with senior stakeholders and know how to turn a good relationship into a great one., • A background in M&E or engineering services, with the technical credibility to lead a skilled multidisciplinary team and engage meaningfully on complex building systems, including smart building technologies., • A genuine passion for people development – a leader who creates an environment where individuals are supported, challenged, and given real opportunity to grow. We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: • Car/Car allowance, • 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days, • Pension with a leading provider and up to 8% employer contribution, • Personal Wellbeing and Volunteer Days, • Private Medical Insurance, • Life Assurance, • Salary sacrifice car scheme (Hybrid/Electric Vehicle), • Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #LI-AX1#LI-onsite

We are recruiting on behalf of a prestigious five-star hotel and resort set within stunning countryside just outside London. Our client is seeking a Guest Experience Coordinator to act as a central communication hub, ensuring every guest interaction is seamless, professional, and reflective of true luxury standards. This is a fast-paced, highly visible role where you will play a key part in shaping... ZIPC1_UKTJ

B2B Account Manager - Sports Partnerships Location: Bromley, South-East London Reporting to: Partnerships Lead Salary: £40k - £60k About the Company A fast-growing subscription platform in the global prize draw and gaming space, now at £9m+ ARR after strong year-on-year growth. The business is scaling its B2B offering through a white-label platform, partnering with major organisations across the sport... ZIPC1_UKTJ

Temporary Customer Service Executive Location: Hook Pay Rate: £12.71ph In this role you will beresponsible for managing incoming customer enquiries with a strong focus on order retention, cancellation retention, and return retention. You will be guiding customers through their finance application, responding to all pre-delivery enquiries and offering clear, reassuring information. Main Duties Answer cu... ZIPC1_UKTJ

Engineering Account Manager Location:West London Salary:£70,000 + Package An exciting opportunity has arisen for an experienced Account Manager to oversee the delivery of Facilities Management services within an Engineering environment for a key client. Based in West London, you will be responsible for managing a key site, ensuring high standards of service delivery, technical compliance, and strong s... ZIPC1_UKTJ

We wish to appoint a SEND SUPPORT MANAGER 37 hours per week - Term-time only Kent Scheme Grade D - £24,541 actual (£27,904 full time equivalent) We seek to appoint an enthusiastic and committed SEND Support Manager, working full-time - 37 hours per week, term-time only. Previous experience is preferred but not essential. Dartford Grammar School for Girls is committed to safeguarding and promoting the ... ZIPC1_UKTJ

Join Our Team as a Customer Services Officer! Are you passionate about making a difference? Do you thrive in a role where no two days are the same? YMCA St Paul's Group is looking for a Customer Services Officer to be the friendly face and first point of contact at our centres. Your Role: • Deliver exceptional customer service, providing information, advice, and support., • Handle reception duties like managing calls, sorting post, logging repairs, and processing payments., • Ensure safety as a designated First Aider and Fire Marshal, including building patrols and wellbeing checks., • Make a real impact in your community., • Be part of a supportive, purpose-driven team. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Customer Focus. Team Leadership. Service Excellence. Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency. The Role at a Glance: Customer ServiceDesk Team Lead Dartford, Onsite Competitive Salary Plus Extensive Benefits Package Reporting to: Delivery Support Manager Company: Pioneer of the British lift industry. Formerly part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains, major hospitals, large FM providers and MOD sites Your Background: Helpdesk, service desk or customer service leadership experience within an engineering or service-led environment Skills: Team leadership, escalation handling, performance monitoring, reporting, CRM systems, strong communication and organisation About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to take a leading role within a collaborative service environment, shaping Helpdesk performance and driving continuous improvement. Ready for your next challenge? As Customer ServiceDesk Team Lead, you will take day-to-day ownership of the Helpdesk function, ensuring effective coordination of workload, consistent service delivery and strong team performance. You will act as the primary escalation point for complex or sensitive customer issues, managing complaints professionally and ensuring timely, accurate resolution. Working closely with engineers, planners and operations teams, you will drive effective communication and problem-solving across the business. You will oversee all Helpdesk activity including incoming calls, emails and customer portal interactions, ensuring all communications are logged accurately within CRM systems and handled in line with service expectations. A key part of your role will involve monitoring Helpdesk performance metrics such as response times, resolution rates and customer satisfaction, using this data to coach team members and improve overall service quality. You will take ownership of customer complaints management, ensuring issues are tracked, analysed and resolved effectively. Identifying trends and root causes, you will support service improvement initiatives and provide clear reporting to senior management. You will also produce centralised management information covering call volumes, complaint trends and operational performance, ensuring data integrity across systems to support decision-making and planning. Supporting onboarding and development of team members, you will help embed consistent processes, promote best practice and foster a collaborative, customer-first culture. The role holder shall carry out their duties in accordance with company policies and procedures, ensuring compliance, accuracy and operational excellence at all times. About You: • You bring experience from a helpdesk, service desk or customer service environment, with exposure to high-volume workloads and escalation handling, • Previous experience in a supervisory or team lead capacity would be advantageous, • You are confident handling complex customer interactions, complaints and service issues in a calm and professional manner, • Strong communication skills enable you to work effectively with customers, engineers and internal stakeholders, • Highly organised and proactive, you can prioritise multiple tasks and maintain performance under pressure, • Comfortable using CRM systems and Microsoft Office, with the ability to produce and interpret reports, • A collaborative team player, you are committed to driving service quality and continuous improvement Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme (role dependent, non-contractual), • Employee Referral Scheme Why Join Liftec Express? • Central leadership role within a respected PE-backed engineering business, • Direct impact on customer service performance and operational delivery, • Opportunity to lead, coach and develop a Helpdesk team, • Collaborative and supportive working environment If you are a customer-focused service professional ready to step into a leadership role and make a real impact, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Key Responsibilities • Build and maintain strong, long-term relationships with venue stakeholders, ensuring mutual growth and alignment, • Act as the main point of contact for venue event enquiries, coordinating responses, site visits, and solutions, • Manage incoming briefs, gaining a clear understanding of client requirements and expectations, • Develop creative and commercially sound proposals aligned with venue capabilities and budgets, • Collaborate with internal teams to design and deliver engaging event solutions, • Ensure all financial elements, including quoting and invoicing, meet targets, • Identify opportunities to introduce additional services across the wider business, • Maintain consistency and quality across all client communications and proposals, • Monitor event outputs to ensure high standards of delivery, • Share market insights gathered through venue relationships to support business development, • Support delivery teams with venue-specific operational knowledge (e.g. access, restrictions, capabilities), • Ensure all technical, creative, and logistical requirements are clearly communicated and executedTechnical Skills & Experience, • Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint), • Experience working with event equipment and/or live events, • Background in a fast-paced administrative or account management role, • Good financial awareness, including budgeting and working to targets, • Understanding of how different business functions (e.g. operations, transport, finance) interact

Salary: £46,853 (plus £3,500 location allowance if applicable) Contract: Permanent Location: London Hybrid (2 days per week in London office) Closing date: 9am Monday 27th April Benefits: Generous annual leave, flexible and hybrid working, pension contribution, employee wellbeing support, learning and development opportunities, and a values?led, inclusive culture We have an exciting opportunity for a Senior Account Manager, reporting to the Corporate Partnerships Manager, working for a nationally recognised, values-driven charity supporting girls and young women. This is a high-profile role for an experienced corporate partnerships professional who is passionate about delivering outstanding account management, leading a small team, and maximising income and impact through innovative, mutually beneficial corporate relationships. In this role, you will lead the corporate partnerships account management function, setting the standard for thoughtful, high quality stewardship across a diverse portfolio of high value, multi-year partnerships. You’ll shape and grow relationships across strategic partnerships, cause-related marketing, sponsorship, employee engagement, gifts in kind and volunteering, ensuring each partnership delivers meaningful value for both the organisation and its partners. You’ll provide strong, supportive line management to account managers, role modelling best practice while developing partnership plans, negotiating agreements and delivering complex, cross-organisational projects. Working collaboratively with colleagues across fundraising, marketing, communications, finance and programme teams, you’ll bring partnership ideas to life and ensure every collaboration reaches its full potential. To be successful as the Senior Corporate Account Manager you will need: • A strong track record of delivering and growing high value, strategic corporate partnerships in a charity or comparable environment, • Experience of leading and developing others, creating a high performing, collaborative team culture, • Confidence shaping partnership strategies, negotiating agreements and managing multiple priorities in a fast?paced environment, • Excellent communication and presentation skills, with a clear, persuasive approach If you would like to discuss this role with us please contact us and quote the reference 2947HB. Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency. If enough applications are received the charity reserve the right to end the application period sooner.

Role: Account ManagerIndustry: IT Solutions (Private Sector Focus)Location: London / South (Hybrid Working)Salary: £50.000 + £5,000 Car Allowance | Uncapped OTE About the Opportunity We are a fast-growing, highly regarded IT solutions provider delivering managed services, cloud, cybersecurity, and infrastructure solutions to commercial clients across the UK. As part of our continued expansion in the South, we are seeking an experienced Account Manager to take ownership of a portfolio of key private sector clients and drive strategic growth. The Role This is a senior, client-facing position focused on developing long-term commercial relationships and maximising account value. You will operate as a trusted advisor to stakeholders, identifying opportunities across a broad solutions portfolio while leading strategic account plans and revenue growth initiatives. Key Responsibilities Own and develop a portfolio of key commercial accounts Build senior-level relationships with decision-makers and stakeholders Identify, lead, and close upsell and cross-sell opportunities Deliver strategic account planning and regular business reviews Collaborate with technical and delivery teams to shape tailored solutions Consistently exceed revenue and growth targets About You Proven experience in an Account Manager / Senior Account Executive ole within IT or technology services Strong track record of growing and retaining high-value B2B accounts Commercially astute with excellent negotiation and influencing skills Confident engaging C-level stakeholders across mid-market and enterprise clients* Driven, target-oriented, and motivated by uncapped earning potential What's on Offer £50,000 base salary £5,000 car allowance Uncapped commission structure with strong earning potential Hybrid working model (London / South focus) Clear progression within a high-growth organisation Supportive, ambitious, and collaborative culture

Complaints Standards and Quality Manager Salary: £61,102 per annum plus opportunity to earn up to 5% performance related bonus Contract: Full-time, fixed term contract until March 2027 Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an ex... ZIPC1_UKTJ

Senior Customer Service Assistant - London. Senior Customer Service Assistant -. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Customer Service Advisor (Rent Income Support) to join their Finance and Rental Income team.This is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Some training will be provided; however, candidates with prior experience in housing income or rent support roles are highly desirable.Reports To: Rental Income Team ManagerLocation: Hybrid – 3 days per week in officeHours: Monday to Friday, 9:00am – 5:00pmRate: 19:98 PAYE - 25:49 UMBRELLARole PurposeTo provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes.Key ResponsibilitiesCustomer Enquiries & CommunicatioAct as the first point of contact for residents regarding: • Rent balances, • Rent arrears, • Annual rent increases, • Payment enquiriesHandle enquiries across multiple communication channels, including:, • Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence, • Provide empathetic and supportive communication to residents., • Maximise first-time resolution of customer enquiries.Income Support & Resident Guidance, • Identify residents experiencing financial hardship., • Signpost residents to appropriate support services, including:, • Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments, • Encourage sustainable payment methods such as Direct Debit., • Assist residents with:, • Payment plans, Standing orders, Refund enquiries, Missing payment investigationsRent Account Administration, • Maintain accurate customer records within the housing management system., • Provide up-to-date rent account balances., • Issue rent statements and rent cards when required., • Take payments and make low-level payment arrangements., • Escalate complex enquiries to Rental Income Support Officers., • Carry out lower-level arrears recovery and administrative tasks as directed.Universal Credit & System Updates, • Update the Universal Credit Landlord Portal with revised rent charges within required timescales., • Advise residents receiving Universal Credit to update their journal when rent changes occur., • Ensure all updates comply with required reporting standards.Performance & Service Delivery, • Work within a performance-driven environment aligned to:, • Key Performance Indicators (KPIs), • Customer satisfaction targets, • First Contact Resolution targets, • Act as an ambassador for excellent customer service., • Desirable ExperiencPrevious experience in Rent Income Support, Housing Income, Arrears Recovery and Social Housing or Local Authority environmentsKnowledge of:, • Universal Credit processes, • Housing Benefit systems, • Welfare support pathways, • Experience working with housing or income management systems.Ideal Candidate Profile, • Have previous experience in rent income or housing support roles, • Are confident dealing with financial and arrears-related enquiries, • Have strong customer service and communication skills, • Are motivated by helping residents achieve positive financial outcomes, • Thrive in fast-paced, performance-driven environmentsApply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery OfficerSuport looking for your next opportunity, Pertemps Network Group would love to hear from you.

Come and be a Duty Manager at Premier Inn in London Hammersmith (Talgarth Road) Premier Inn. Join our team at London Hammersmith (Talgarth Road) Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth run

Are you an experienced helpdesk or customer service leader ready to take ownership of a growing support function? Do you enjoy improving processes, developing teams and using data to deliver a better customer experience? Are you looking for a senior, hands-on role where you can make a real impact across onboarding, service delivery and customer support? If so this could be the role for you! EIT is looking for a driven Helpdesk & Customer Experience Manager to lead and develop our helpdesk, onboarding and customer support operations. This is a key operational role, ideal for someone who can combine strong people leadership with process improvement, customer focus and practical problem-solving. What's on Offer • Salary negotiable depending on experience, • 23 days' annual leave plus bank holidays, • Birthday off work, or the nearest Monday or Friday if it falls on a weekend, • WPA Cash Benefit Healthcare Policy after successful probation, • Group stakeholder pension after three months, • Company laptop, • Company mobile phone, • IT equipment for working from home, where applicable, • You will take responsibility for the day-to-day leadership and ongoing development of the helpdesk and customer experience function., • You will ensure customers receive a consistent, high-quality service from onboarding and training through to ongoing support, issue resolution and relationship management., • Lead and develop the helpdesk and customer support team, • Own and improve the customer journey, including onboarding, training and ongoing support, • Ensure customer queries, incidents and technical issues are resolved quickly and effectively, • Introduce and monitor KPIs, including service levels, response times, resolution times and customer satisfaction, • Improve helpdesk processes, workflows, documentation and standard operating procedures, • Support business growth by helping shape the future helpdesk structure, • Coach, motivate and develop team members, • Work closely with internal teams, customers, suppliers and partners, • Provide regular reporting on customer service performance, trends and improvement opportunities We are looking for someone who is confident, organised and comfortable working in a fast-paced environment. You will ideally have: • Experience in helpdesk, customer service, customer success or customer experience leadership, • Strong people management and team development skills, • A customer-first approach and passion for service excellence, • Experience improving processes and implementing change, • Good understanding of customer service KPIs and reporting, • Strong communication and relationship-building skills, • Ability to work well under pressure and manage competing priorities EIT provides technology, infrastructure and support services to customers across areas including network security, WiFi infrastructure, digital signage, cabling, EPOS and payment solution rollouts, new store openings and white-labelled helpdesk services. Full training will be provided where required around our specific solutions and services. Additional Information Applicants must be eligible to live and work in the UK. Due to the nature of our business, applicants must also have a clean credit and criminal history. EIT Limited is an equal opportunities employer.

About the role You will join a team managing Galop’s specialist advocacy services, providing support to LGBT+ victims and survivors of abuse and violence in the UK, with a specialist focus on hate crime and hate-motivated abuse. You will work within the advocacy management team to deliver advice, support, and advocacy to thousands of LGBT+ victims and survivors of interpersonal abuse and violence each year. You will manage a team of specialist advocates and triage workers providing needs-led support, information and advocacy to LGBT+ survivors of a range of violence and abuse. You will work with the Head of Advocacy and other advocacy managers to ensure that survivors have access to needs-led, timely support that is right for them, maintaining high quality, consistent support across our advocacy and one-to-one support, whether that is in-person or remote. You will have an in depth understanding of the spectrum of violence and abuse that LGBT+ people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community. You will also have management and oversight of the CATCH Partnership, a pan-London consortium of by-and-for hate crime support services, that cover all protected strands of hate crime across race, religion, disability, sex, sexual orientation and transgender status. You will need to have excellent partner management skills and be able to lead and support a diverse range of organisations with an understanding of their specific needs and challenges. You will be responsible for ensuring that data collected about the service is collected consistently and use this to report to funders. You will develop and maintain relationships with funders and ensuring that the service is effectively demonstrating the different that it makes. You will work with the Head of Advocacy and Director of Services to develop bids for new or continued funding for frontline services. For more information on this role please go tour our website Location Galop’s offices are located in London. This role will have the option of hybrid working with at least 2 days per week worked in the office. Hours Full Time (35 hours per week) Contract Fixed Term (1 year with possible extension) Line manages Advocates and Triage Workers Reports to Head of Advocacy and Support Salary You will start on scale point C1, £41,534.79 per year (including £ 4,212.01 London Weighting) Closing Date Applications should be submitted by 10am on 31st May 2026. First round interviews will be held w/c 8th June 2026.

Job description • Desk-Based Account Manager ( based in North London ), • Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable £28,000-£32000 Base + Comms + Pension Main focus: Managing and growing existing customer accounts (phone/email/video). Key Responsibilities: Account manager and New business • Maintain regular contact with assigned client accounts, • Build strong relationships to improve retention, • Identify upsell and cross-sell opportunities, • Renew contracts and manage pricing discussions, • Handle customer queries and resolve issues, • Track account performance against targets, • Renewals (SIMs, broadband, hosted VoIP), • Upsell (higher bandwidth, additional users, cyber add-ons) Retain customers and increase revenue from existing accounts as well as new business Focus is on retention + account growth,

Location: Based between Ravenswood Village & North West London services Travel: Regular travel across both locations expected throughout the week Interviews: w/c 20th April, 2026 About the Role Norwood is investing in the future of Positive Behaviour Support across both our adult and Children & Family Services. This is a strategic role with the mandate to shape, strengthen and modernise PBS practice across Ravenswood and our North West London services. You will define what high-quality, evidence-based and person-centred PBS looks like at Norwood and ensure it is delivered consistently. The majority of the role will focus on adult services, with an important proportion supporting our Children & Family Services offer for children and young people aged 5 to 18. This includes working with neurodivergent children, often with complex and co-occurring needs. In the medium term, the role will also contribute to thinking around how PBS principles can support neurodivergent children in more mainstream settings. This role moves beyond behaviour management. It is about enabling children, young people and adults to live fuller, safer and more independent lives through proactive, strengths-based and positive risk approaches. You will: • Receive regular clinical supervision to ensure strong case management, reflective practice and ongoing professional support., • Build and develop a specialist PBS function with clear purpose and accountability, • Strengthen collaboration across multidisciplinary teams including SaLT, therapists, dietitians and operational leaders, • Establish governance, systems and quality assurance processes that promote consistency, • Chair PBS panels and MDT meetings as required, • Drive culture change toward proactive, person-centred and enabling support, • Coordinate behaviour support approaches and associated training across services, • Influence and partner with the Senior Leadership Team to enable sustainable improvement This is an opportunity to raise standards, strengthen professional confidence and shape the future direction of PBS at Norwood. About Norwood Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives. At Norwood, you will make a real difference every day. You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives. Your Day to Day You will: • Lead, coach and develop a team of PBS Practitioners and specialist colleagues, • Work in partnership with operational managers and multidisciplinary professionals to ensure holistic, joined-up support, • Design and embed consistent PBS frameworks and documentation standards across services, • Analyse data and trends to inform proactive, preventative strategies, • Oversee the coordination of behaviour support approaches and associated training, • Support teams to develop person-centred plans rooted in functional assessment and positive risk, • Review incidents and identify themes, presenting improvement recommendations to senior leaders, • Greater independence and participation for the people we support, • Reduced reliance on restrictive approaches, • Improved staff confidence and consistency, • Clear, evidence-based PBS practice across locations Essential • Degree in Psychology or related field, • Accredited PBS or Behaviour Analysis training such as BSc PBS, MSc ABA/PBS or Diploma level qualification, • Proven experience developing PBS strategies and personalised plans, • Experience leading teams supporting Autistic people or people with Learning Disabilities, • Experience delivering PROACT SCIP and PBS training, • Advanced knowledge of PBS and PROACT SCIP principles, • PROACT SCIP Instructor qualification,, • Experience working with regulators such as CQC, • 25 days annual leave + 8 Bank Holidays (FTE), • Enhanced parental pay, • Employee Assistance Programme, • Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App, • Blue Light Card scheme access, • Cycle to Work scheme, • £300 refer-a-friend bonus, • Career development pathway, • Free on-site parking Founded in 1953 by families seeking better care and opportunity, Ravenswood now provides person-centred residential care and supported living for adults with autism, profound and multiple learning disabilities, sensory and physical impairments, and complex health needs. More than a care setting, it is a vibrant community offering facilities and activities that promote wellbeing, independence, and meaningful engagement, all underpinned by strong governance and a Good rating from the Care Quality Commission. Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role.

Account Manager Location: Remote / Hybrid (on-site travel when required) Salary: £26,000 – £30,000 per annum + performance-related bonus About the Opportunity CTA is looking for an ambitious and customer-focused Account Manager to join a growing business solutions and technology services organisation. The company supports organisations through digital transformation, operational improvement, and technology-driven solutions across a range of sectors. This role is ideal for someone looking to build a long-term career in account management and customer success. You’ll gain hands-on commercial experience, work closely with senior stakeholders, and develop the skills needed to progress into more advanced client-facing or commercial positions. Key Responsibilities • Manage and develop a portfolio of existing customer accounts, • Build and maintain strong long-term client relationships, • Lead renewal conversations and support customer retention, • Identify opportunities for account growth through upselling and cross-selling, • Work closely with internal teams to ensure smooth service delivery, • Conduct regular customer reviews and account check-ins, • Maintain accurate account records and forecasting information, • Respond proactively to customer feedback and resolve issues effectively Essential Skills & Experience • Previous experience in an account management, customer-facing, or commercial role, • Strong communication and relationship-building skills, • Commercial mindset with an interest in business growth, • Highly organised with strong attention to detail, • Ability to manage multiple priorities effectively, • Professional and confident approach when working with customers Desirable Experience • Experience within a services, consultancy, or project-led environment, • Exposure to renewals, retention, or customer growth activities, • Experience working alongside delivery or project teams What’s on Offer • Performance-related bonus scheme, • Career progression and development opportunities, • Exposure to account management, customer success, and commercial strategy, • Supportive and collaborative working culture Apply Now If you’re looking to develop your career within a fast-paced and growing environment, we’d love to hear from you. Please submit your CV to apply.

Senior Client Relationship Manager – new role in re-vamped client team in major international law firm. Tech focus. Hybrid working. \n\n \n\n This innovative international law firm has recently overhauled it’s client relationship team. With a revamped client programme of major blue-chip clients this is a really exciting time to be joining. \n\n \n\n This is a great role for a Key Account Manager/Client Relationship Manager who is looking to make a step up into a senior manager role or a senior manager looking for a fresh challenge. You will manage a number of international clients focusing mainly on tech but also life sciences and financial services. \n\n \n\n The role will involve: \n\n \n\n\n\t • Account planning and working with partners to encourage cross-selling; Building relationships within your key accounts to drive new revenue growth; Taking client feedback and client interviews; Horizon scanning; Developing initiatives to stay close to clients; Driving key account management best practice.\n\n\n \n\n \n\n You MUST have experience of managing large scale accounts in either an international law firm or Big Four accounting firm. You will enjoy being client facing as well as playing an advisory role to partners.

1st Line Support Customer Service Agent • Annual Salary: Competitive, • Location: Kingston upon Thames, KT1, • Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone., • Occasionally assist with the configuration and provisioning of services, ensuring seamless deployment and functionality., • Conduct comprehensive testing and evaluation of new services, ensuring optimal performance and reliability., • Facilitate the onboarding process for new clients by providing thorough guidance and support., • Assist the sales team by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients., • Collaborate with suppliers and internal teams to ensure efficient service delivery., • Previous experience in a customer support role, preferably within a service provider environment., • Familiarity with cellular network environments is advantageous., • Experience with Zendesk or similar customer service software is beneficial., • Strong customer service and time management skills., • Excellent written and verbal communication skills in English., • High attention to detail with the ability to see tasks through to completion., • Ability to work independently while effectively engaging with internal and external stakeholders., • Casual dress code., • Company events and team activities., • Cycle-to-work scheme., • Hybrid working model., • Pension Scheme., • 25 days Annual Leave per year, plus all UK Bank Holidays., • Minimum education: A-Level or equivalent (preferred)., • Minimum experience: 1 year in a customer service role (preferred)., • Right to work in the United Kingdom.

For Repair Care, we are looking for a Merchandiser Account Manager. In this role, you are responsible for strengthening Repair Care’s presence within merchant branches across your region. You ensure high standards of product merchandising, deliver training to merchant staff and contractors, and support the growth of merchant relationships that contribute to sales development. How you make the difference As Merchandiser Account Manager, you are Repair Care’s representative on the shop floor. You make sure products are visible, well presented and correctly positioned within merchant branches, while also building strong relationships with branch teams and identifying commercial opportunities in the market. In this role, you combine relationship management, merchandising and training with a strong commercial mindset. By staying close to merchant environments and understanding what happens in the branch, you help strengthen Repair Care’s visibility, product availability and sales potential in your region. What your agenda looks like • You build and maintain strong relationships with merchant branches across your region and support the onboarding of new locations., • You ensure products are presented in line with agreed merchandising standards, keep point of sale materials up to date and make sure product visibility in store is strong., • You deliver product training to merchant staff and organise demonstrations and workshops for contractors and end users., • You identify new dealer opportunities, support dealer set-up and generate leads that contribute to regional sales growth., • You gather feedback on competitor activity, customer behaviour and product performance, and record your visits and insights in Salesforce., • You work closely with internal colleagues on promotions and initiatives and represent Repair Care at trade events, in-store activities and regional industry events. Your team You work closely with colleagues across the commercial organisation and coordinate regularly with marketing and other internal stakeholders. In this role, you play an important part in connecting merchant execution with wider commercial objectives and regional growth. What makes you a great fit Experience • Experience in merchant sales, merchandising or account management within the construction or building materials sector, • Understanding of merchant distribution channels Skills and personal style • Strong relationship-building and stakeholder management skills, • Good sense of merchandising and retail presentation, • Comfortable delivering product training and demonstrations, • Able to generate leads and develop commercial opportunities, • Confident in interpreting sales data and reporting insights, • Practical, proactive and comfortable working independently in the field What’s in it for you • Joining a close-knit and supportive team with a strong collaborative culture, • Working for a premium brand with an excellent reputation in the market, • Being trusted with real autonomy to manage and grow your territory, • Receiving high-quality training and ongoing development to build your commercial and technical expertise, • Having the opportunity to make a visible impact in a growing business where your contribution is recognised, • Working within an international group environment through Bolton, providing exposure to broader business initiatives and best practice, • Enjoying variety and independence in a field-based role where no two days are the same, • We believe in empowering our people, recognising performance, and creating an environment where talented individuals can thrive. About Bolton Bolton Group is an Italian family-owned multinational company with a portfolio of more than 60 quality brands, distributed in over 150 countries around the world. The group operates across several sectors, including food, home care, adhesive, personal care and beauty products. At Bolton, entrepreneurship, responsibility and a long-term vision are key. The company combines the strength and stability of an international group with the agility and spirit of a family business. This creates an environment where collaboration, ownership and sustainable growth are strongly valued. About Repair Care Repair Care is part of Bolton Adhesives and is specialised in sustainable repair and maintenance solutions, with a strong focus on preserving and restoring timber. The company supports professional users with innovative systems, technical expertise and training, helping customers extend the life of buildings and components in a smarter and more sustainable way. Working at Repair Care means being part of an organisation where technical knowledge, practical support and customer focus come together. You will join an ambitious and internationally connected environment in which collaboration, expertise and long-term value creation are central.

Account Manager - Brand Partnerships & Motorsports London / Hybrid £35,000 - £40,000 + benefits Amazing Account Manager opportunity with a leading brand activations and motorsports event / production agency! The company With a pedigree in delivering brand activations, brand partnerships and live events for a myriad of sporting events, this agency is a leader in the industry. Working with brands on a global scale, they curate VIP guest experience programmes, corporate hospitality and track side experiences with the highest quality and service. Due to exciting client account wins this great company are growing their usually very stable team with this lovely Account Executive role! The role As Account Manger you will work closely with the Account Director to execute a wide range of brand activations & VIP guest programmes at global motorsports events. This is super client facing role is hybrid account management and project delivery with support from production - key is the ability to deal with VIP and C-Suite stakeholders and manage multiple global projects at any one time. Managing and scoping budgets, dealing with suppliers and internal creative / production elements as well as on-site managing the execution from a client services perspective is all part of this lovely role. About you To apply for this role you must have worked in a similar agency environment and have experience in managing sponsorship activations at sports events, as well as guest programmes, ideally with a passion for and interest in motorsports. With budget management in excess of £1m, the ability to spin multiple projects and manage demanding clients is what you love! Amazing opportunity to work with one of the best agencies out there. Get in touch with us to register your details if you are interested in other positions - we specialise in events, production, AV, creative, marketing, comms & advertising.

THE ROLE: We're looking for an Account Manager ready to step into a genuinely hands-on role where your contribution will be felt from day one. You'll be the person clients trust and the one the team turns to. You'll work across commerce and retail media projects for FMCG brands, managing multiple workstreams with confidence and care. This isn't a support role. You'll have real responsibility, real relationships, and room to grow into whatever this agency needs you to become. What you'll be doing • Owning the day-to-day running of your accounts and leading small-to-medium projects end-to-end, • Acting as the primary client contact and building trusted, long-term relationships, • Leading key client meetings: status calls, briefings, creative reviews, and strategic presentations, • Turning client briefs into clear, well-structured internal briefs that set the team up to do their best work, • Managing the commercial health of your projects: estimates, budgets, POs, and billing, • Ensuring everything that goes out the door is on time, on brief, and to the highest standard, • Staying sharp on client business, category trends, and the competitive landscape WHAT WE'RE LOOKING FOR: Experience: • 2+ years in an agency environment, • 1+ years as an Account Manager preferred but not essential, • Shopper marketing experience is a plus, • A track record of delivering commerce, retail media, or integrated campaigns for consumer or FMCG brands, • Comfortable with the financial side of account management: budgets, estimates, invoices, and POs The person: • Warm, straight-talking, and genuinely great with people, clients and colleagues alike, • Organised without being rigid, calm under pressure without being passive, • You care about the details but don't lose sight of the bigger picture, • Proactive: you spot things before they become problems and help find solutions, • Excited by the idea of building something from the ground up WHY LLOOK: • Help shape the culture, the way of working, and the kind of agency we become, • Work with major FMCG brands on commerce challenges that matter, • A team that will back your development and want you to grow, • 25 days annual leave + bank holidays + your birthday + Christmas closure, • Additional annual leave after 5 years, • Enhanced parental leave, • Hybrid working, London, • Competitive salary

Role Title: Account Manager - UK (Bus & Fleet) Location: United Kingdom (Remote / Depot-Based as required) Reporting To: Managing Director Overview of the Role The Account Manager's primary relationship owner for existing bus and fleet clients across the United Kingdom. This is a client-facing, commercially focused role centred on protecting and growing established accounts, ensuring clients receive consistent value from our charging infrastructure, and coordinating internally to keep uptime commitments on track. Key Responsibilities Account & Relationship Management • Serve as the primary day-to-day contact for existing bus operator and fleet clients across the UK., • Own account health - proactively managing satisfaction, identifying risks, and escalating concerns early., • Conduct regular account reviews and service check-ins, ensuring clients feel genuinely supported., • Manage contract renewals and negotiate extensions in line with commercial objectives. Commercial Growth • Identify and develop upsell and expansion opportunities within existing accounts including additional hardware, Operation & Maintenance contracts, remote monitoring packages, and depot upgrades., • Maintain an accurate account pipeline and track revenue forecasts within CRM., • Feed client intelligence and market feedback into the wider commercial and product teams. Operational Coordination • Work closely with Service Delivery, Technical, and Commissioning teams to ensure client commitments and SLAs are met., • Coordinate access, scheduling, and communication around planned maintenance, fault response, and site interventions., • Represent the company professionally at client sites, depot visits, and operational reviews. Reporting & Documentation • Maintain accurate, up-to-date records of client activity, account status, risks, and opportunities in CRM., • Contribute to client-facing reporting on asset performance, uptime, and SLA compliance., • Provide regular internal updates on account status and market conditions. Skills and Experience • Proven track record in account management, customer success, or a client-facing commercial role, ideally within transport, fleet, infrastructure, or a related technical sector., • Ability to engage credibly with depot managers, fleet directors, and transport authorities., • Comfortable holding technical conversations around EV charging hardware, uptime performance, and infrastructure reliability, you don't need to be an engineer, but you need to hold your own., • Strong communicator - written, verbal, and in person. You build trust quickly and maintain it over time., • Self-managed and proactive - you identify when a client needs attention without being prompted., • Willingness and ability to travel across the UK for client meetings and site visits. Qualifications • Background in commercial, operational, or technical account management (transport, energy, or industrial sectors preferred)., • Valid UK driver's licence., • Right to work in the UK. Desirable • Experience with EV charging, zero-emission transport, or clean energy infrastructure., • Existing relationships within the UK bus, coach, or public transport sector., • Familiarity with DC charging systems or depot electrification environments., • Experience working in a growth-stage or scaling business where you have had to build process as you go. Performance Expectations • High client retention across the existing UK account base., • Consistent SLA compliance across commissioning, maintenance, and fault response milestones., • Revenue growth through structured upsell activity within existing accounts., • Accurate and up-to-date account records maintained in CRM at all times., • Strong client satisfaction evidenced through account reviews and direct feedback. If this role is of interest, please apply directly and share any questions to

Airline sales manager - Required for this global airline based in their central London office in the city. You will be managing a team of 4 people, You will be responsible for managing a key international airlines portfolio, agreeing a strategic plan and achieving revenue targets in-line with the clients expectations. Salary ideally up to £45,000 but they are willing to pay more for the right candidate plus bonus up to 3 k and benefits listed below. Ideally an airline background as a sales manager or account manager, but they would consider a account manager form the corporate or leisure side of the travel industry as long as they were an airline guru. Airline sales managers duties -Manging a team of 4 which includes a sales executive, sales support agent and 2 reservations agents -Contribute to the airlines passenger sales and marketing division, reporting and presenting station performance/results to European divisional leaders -Take ownership or development and growth of both leisure and corporate business as well as manage existing client database -Lead FAM trips when required -Attend and represent the airlines at industry events -Monitor industry trends, competitor activities and customer feedback -Support the Country Manager with forecasts, budgets, and reports for the executive team -Design and negotiate commercial deals Airline sales managers skills required -Ideally sales management or account management for another airline, but they would consider a TMC or leisure account manager as long as they are an airline guru -Able to be office based full time in London -Proven track record of achieving sales targets and driving revenue growth -Excellent communication, negotiation and presentation skills -Willingness to travel when required -Team management experience Additional information -Bonus up to 3k per year, benefits including 21 days holidays rising to 25 with longevity, life and medical insurance, pension, If you are interested in the above role please apply online or send your cv to quoting DT60579

If you've handled high-pressure customer situations in SaaS - escalations, at-risk accounts, complex stakeholder environments - this is the kind of role where that experience actually matters. This is a senior, customer-facing role focused on stabilising key enterprise accounts, driving recovery plans, and keeping senior stakeholders aligned when things get challenging. What's in it for you • Annual Salary of £62,000 doe, • 12-month contract (inside IR35, PAYE, paid weekly via Principle HR), • Hybrid: 2-3 days onsite in Staines (easy access from central London), • Exposure to large-scale enterprise SaaS environments What you'll be doing • Own customer escalation engagements end-to-end, • Build and drive clear "get-well" plans, • Work closely with senior stakeholders (including C-level), • Coordinate internal technical teams and SMEs, • Act as the central point of accountability during escalations What you'll bring • Background in Technical Account Management, Customer Success, Escalation or Programme Delivery, • Experience in enterprise SaaS / software environments, • Strong stakeholder management across technical and business teams, • Ability to bring structure and clarity to complex situations, • Confident communicator, comfortable in high-pressure scenarios, • Exposure to ITIL environments or platforms like ServiceNow is a plus, not essential. Interested? Apply directly or reach out to Som at Principle HR for a quick chat.

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™, and TiVo®. Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. About TiVo Advertising TiVo brings entertainment together, making it easy to find, watch and enjoy. We serve up the best movies, shows and videos from across live TV, on-demand, streaming services and countless apps, helping people to watch on their terms. For studios, networks and advertisers, TiVo delivers a passionate group of watchers to increase viewership and engagement across all screens. Our Advertisers are our partners in connecting their brand to audiences they need to reach. About the role: We are looking for a Programmatic Account Executive to support our growing EMEA client base. This role is well suited to someone early in their programmatic or ad tech career who is eager to develop strong client servicing, campaign management, and platform expertise. You will work closely with senior account managers and internal teams to ensure campaigns run smoothly and clients are supported effectively. This is a hands on, learning focused role that offers exposure to client communication, campaign execution, and programmatic platforms, with clear opportunities for growth. Responsibilities: • Support day to day account management for EMEA clients, including media agencies, advertisers, and platform partners, under the guidance of senior team members, • Help manage campaign setup, delivery monitoring, and basic optimisation, escalating issues and recommendations as appropriate, • Provide first line support for client questions and technical issues via the internal ticketing system, collaborating with Product and Engineering when needed, • Review campaign briefs and assist in recommending targeting strategies and building standard segments, • Monitor campaign performance and delivery, flagging risks, underdelivery, or optimisation opportunities to senior account managers, • Prepare regular reports, performance summaries, and insights to support client check ins and reviews, • Maintain accurate account documentation, notes, and internal trackers, • Support senior team members in client meetings, QBRs, and internal planning sessions, • Stay up to date on programmatic trends, Xperi products, and contextual targeting best practices, • 1 to 2+ years of experience in Account Management, Customer Success, Campaign Operations, or a similar role within Ad Tech, Digital Media, or Programmatic Advertising, • Basic understanding of programmatic advertising concepts, including DSPs, SSPs, and digital campaign workflows, • Some hands on experience supporting campaign setup, monitoring, or reporting is preferred, • Strong written and verbal communication skills, with confidence engaging with clients via email and calls, • Detail oriented with strong organisational skills and the ability to manage multiple tasks simultaneously, • Analytical mindset with an interest in campaign performance and data driven decision making, • Eagerness to learn technical platforms and grow expertise in programmatic and contextual advertising, • Collaborative team player with a proactive and positive attitude Life @ Xperi: At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes. Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success. Rewards include: • Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future., • Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community., • Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities., • A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.

JOIN OUR JOURNEY Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent. Our entrepreneurial spirit means success is recognised and rewarded. There are no limits to what you can achieve here, which our employees agree with, evidenced by being a Campaign Best Place to Work for six consecutive years and one of The Sunday Times Best Places to Work 2025. As well as this, we’re Campaign’s Independent Agency of the Year 2024 and Media Week’s Independent Agency of the Year 2025. We are IPA Effectiveness accredited, an IPA People-First agency, and All In Champions, with industry-leading work recognised by double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites and a 2025 Effie for our work with Alzheimer’s Society. Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, IG, Sharps Bedrooms, SunLife, Standard Life, Ancestry, Laithwaites Wine, Save the Children, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore. OUR VALUES • Commit to Doing the Right Thing (Act with integrity and accountability), • Help People Flourish (Invest in people), • Dig Deeper to Understand Better (Data driven curiosity) OUR COMMITMENT TO YOU Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year celebrations. On top of that, we offer extra benefits, which make life at Medialab even more rewarding: • Time to Unwind – 22 days holiday (+ Christmas holiday closure), a day off for your birthday, holiday buying scheme, flexi-hours, and both a work abroad and cultural bank holiday swap scheme., • Hybrid Working – Balance between home and office. (3 days in office) We welcome requests for flexible working arrangements from the commencement of employment., • Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support., • Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and free professional counselling., • Supporting Families – Enhanced parental leave pay, flexible working and life assurance., • Giving Back – Paid charity days and sustainability initiatives., • Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture. YOUR NEXT CHALLENGE We are seeking an experienced AV / TV Buying Manager to lead the delivery of high-quality AV campaigns across a diverse portfolio of clients. This is a hands-on role with clear ownership, taking responsibility from client brief through to planning, buying, booking and optimisation. You will play a key role in managing day-to-day client relationships, acting as a trusted AV lead and ensuring campaigns are delivered to a high standard across Linear TV and Connected TV (CTV). Alongside this, you will support the development of junior team members and work closely with media owners to drive value and performance. This role is well suited to someone who enjoys accountability, client exposure and owning their work end to end. HOW YOU WILL MAKE AN IMPACT • Own AV planning from brief to delivery, translating client objectives into clear and effective Linear and CTV strategies, plans and buys., • Lead the planning, buying, booking and optimisation of AV campaigns, confidently justifying recommendations and performance to clients., • Act as a day-to-day AV contact for clients, building trusted relationships and providing clear, confident communication throughout campaign delivery., • Manage end-to-end campaign setup, ensuring accuracy, quality and timelines are consistently met., • Lead relationships for key clients across a variety of sectors, proactively identifying opportunities to add value., • Build strong working relationships with media owners and sales houses to drive value and negotiate effectively., • Provide training, feedback and support to junior team members, helping to raise the standard of AV delivery across the team., • Confidently use core systems including MediaOcean, VOD and Linear booking systems, and ideally K2 (TechEdge). WHAT YOU WILL BRING TO THE ROLE ESSENTIAL SKILLS • In-depth understanding of the AV market, with strong expertise across Linear TV and CTV., • Understanding of industry-wide systems including DS Media, CARIA and TechEdge., • Proven experience leading and managing large-scale AV and TV campaigns., • Strong organisational skills with the ability to manage multiple campaigns simultaneously., • Self-starter mentality, comfortable taking ownership and making decisions with confidence., • High motivation and reliability, with a consistent focus on quality delivery., • Ability to hit the ground running and quickly adapt to new processes and responsibilities. NICE TO HAVE SKILLS • Experience across both planning and buying roles., • Strong negotiation skills across pricing, value and quality metrics., • People development experience, with the ability to mentor and upskill junior team members.

Account Manager (Hybrid, 3 days in office) Basic: £70,000 – £75,000 + £120,000 - £130,000 OTE (uncapped) Company: Global SaaS & AI Vendor with over 30,000 employees globally WHY: Average employee stays 7+ years, substantial benefits package • Are you an experienced SaaS sales professional with proven success selling with high AOV?, • Are you comfortable with a hybrid of new business and account management?, • Are you happy working from their London office 3 days a week? The company are a Global SaaS & AI Vendor with a reputation for being a market leader with award winning solutions. A top vendor in their field at the forefront of AI transformation. With over 30k employees, and average employee tenure of 7+ years and a client list of the most recognisable names, you will be in good hands. You will be responsible for selling an entire suite of legal SaaS and AI solutions predominantly into an existing customer base through cross-sell and upsell whilst also contributing some new business. This includes driving adoption of AI-powered solutions that help the customers improve efficiency, enhance decision-making, and deliver greater value to their clients. This is a key role within the Sales organisation that requires entrepreneurship and enthusiasm. You will need to identify key stakeholders within each firm to build strong long-term partnerships. You will be responsible for your own account base so experience of using and developing structured account planning is key. This role is ideal for someone with 3 – 5 years full sales cycle experience selling complex SaaS or AI solutions. Any experience of the legal market would be beneficially however most importantly is you will need to be proactive, confident in navigating larger customers and operating at C-Level. About The Role: • Build long-term business relationships, grow revenue, support retention and increase the footprint of the portfolio within each customer, • Develop the account strategy for each assigned customer, agree on prioritisation of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy within the firm, • Demonstrate strong negotiation skills, focusing on the value proposition, identify opportunities to create needs and competitive solutions, • Develop and create client-specific account strategy and account plans, • Keep and maintain accurate records in Salesforce, • Meet and exceed all performance goals, • Build trusted adviser relationships with executives and decision makers at assigned firms; responsible for creating win-win solutions and outcomes to further customer engagement and loyalty, • Demonstrate credibility through a strong understanding of the firm’s strategy and identify and create solutions to address those needs, • Own new pipeline creation through outbound (calls, email, LinkedIn, attending conferences, f2f meetings) into target accounts Experience Required • 3+ years full sales cycle SaaS or AI sales experience with high AOV solutions ideally into mid market customers, • Experience and success of working in an account manager / key account management role, • Strategic partnering, network building and client management, • High-level C-Suite negotiation skills and opportunity creation leading to solution delivery, • Experience in managing high-value portfolios of clients and services, • Proven success at business development, upselling and cross-selling for complex online / software products, • Experience and success in managing complex, high-level client relationships, • Knowledge and experience of the legal industry & market network, • Degree level is desired, • Experience selling AI-powered products or solutions is desirable, but not essential

Job Title: Account Manager Location: London, UK (hybrid) The Opportunity A globally recognised maritime technology platform is strengthening its commercial capability at a pivotal moment of industry transformation. With increasing regulatory pressure, ESG accountability and digital adoption reshaping decision making across shipping, this hire is critical to securing and expanding strategic customer relationships that underpin long term revenue growth. Reporting directly to the Head of Commercial, this role sits at the centre of client influence, market intelligence and commercial performance across a high value portfolio. The Impact You Will Have • Own and grow a portfolio of strategically critical accounts, driving measurable revenue expansion and retention, • Build senior level relationships with charterers, shipowners and operators, positioning yourself as a trusted commercial advisor, • Identify and convert upsell and cross sell opportunities aligned to safety, decarbonisation and ESG priorities, • Shape commercial strategy through real time market insight, competitor intelligence and customer feedback, • Lead complex negotiations and renewals, securing long term partnerships and commercial value What Success Looks Like • Proven ability to deliver sustained revenue growth within complex, high value accounts, • Commercially astute with strong command of pricing, contracts and deal structuring, • Credible engaging senior stakeholders across maritime, SaaS or risk driven environments, • Highly autonomous, disciplined and accountable for performance against targets, • Sharp awareness of market shifts across regulation, sustainability and digital adoption What Is on Offer A high visibility role with direct influence on regional commercial performance and strategy. Significant autonomy to shape account plans and growth initiatives. Exposure to senior leadership and global stakeholders. Long term progression within a business at the forefront of maritime safety, sustainability and digital transformation. Candidates must have the right to live and work in the UK. This is a role for individuals already performing at a high level and looking to operate with greater ownership, influence and commercial impact. Who are we? Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.

Job Title: Account Manager Location: London, UK Company: BoConcept – Trade & Contract Division Reports to: Trade Sales Manager About BoConcept Born in Denmark in 1952, BoConcept is a global premium lifestyle brand, designing, producing, and selling contemporary furniture, accessories, and lighting for private homes and commercial spaces. Our Trade & Contract division specialises in delivering tailored solutions to clients across the residential, workplace, and hospitality sectors. Role Overview We are seeking a professional and results-driven Account Manager to join our London-based Trade & Contract team. This role is ideal for an ambitious sales professional with a strong ability to manage a high volume of quotations while also building long-term client relationships. You will be responsible for managing and growing an existing portfolio of trade clients. Key Responsibilities • Generate new opportunities through existing client base, showroom meetings, and industry networking., • Build and maintain strong relationships with key trade clients., • Generate and manage quotations with proactive follow-up to secure conversions., • Provide accurate sales forecasts, pipeline updates, and account reporting to management., • Maintain up-to-date knowledge of market trends, product developments, and competitor activity., • Support clients with tailored customisation options of products., • Collaborate with internal sales support teams to offer interior design, logistical, and installation solutions. Candidate Profile • Minimum 3 years of experience in account management or sales, within the furniture, interiors, or A&D industry., • Strong business acumen with a proven ability to meet or exceed sales targets., • Excellent communication skills, confident in client engagement by phone, in person, and virtually., • Highly organised, self-motivated, and proactive in managing multiple priorities., • Highly proficient in CRM (Hubspot, Salesforce, Pipe drive preferred) systems and Microsoft Office Suite; knowledge of design software is an advantage. What We Offer • Very Competitive salary with commission and bonus structure, dependent on experience and performance., • Opportunities for professional growth within a global brand., • Private healthcare after probation., • Pension scheme., • Employee discounts on BoConcept products., • Access to industry events and continuous training.

Account Manager, London Hybrid or Remote, Corporate Travel, £50k + Bonus. This award winning and highly reputable business travel agency are looking to recruit an experienced Account Manager in to their established team. Account Manager Responsibilities The account managers typically look after between 10-20 clients depending on their size, you will be responsible for understanding the clients strategic goals and objectives with the aim of consultatively selling value added solutions and services. You will will develop relationships at all levels, create a strategic business plan for the client, ensure client compliance and keep abreast of any changes to the client needs. You will deliver regular strategic reviews of the travel programme, ensure SLA's are being met, drive contract renewals and retention of clients. Account Manager Skills Required • A proven track record of delivering exceptional account management preferably within a Travel Management Company (TMC), but other similar industries such as GDS, Airlines or other travel related services being provided to the corporate sector may also be considered., • Experienced in writing client development business plans and strategic reviews, • Excellent stakeholder management and communication skills., • Ability to pick up on buying signals and absorb information to allow you to consultatively sell relevant solutions, • Strong commercial acumen Account Manager Package A basic salary of UP TO £50,000 per annum plus bonus Life Assurance, Travel Insurance, Private Medical and Dental Insurance 25 Days Holiday Either hybrid working from the companies London HQ or remote will also be considered for the right individual.

Lightware We are a professional AV manufacturer, developer and supplier situated in the heart of Europe for over 25 years. We focus on the needs of our customers and deliver viable solutions with an uncompromising level of customer service and support. Innovation is deeply rooted in our core; we have world-class expertise and a strong desire to deliver the best solutions for the current and future needs of AV signal distribution & management. The Role: The Partner Account Manager will be primarily responsible for selling and promoting AV signal distribution solutions through an established network of System Integrator partners. They will also be responsible for actively seeking new sales opportunities within non-trading SI’s. This role with involve frequent travel within the region – England South – as well as regular visits to our London Showroom, attending international and domestic trade shows and representing the company at key trade events. The ideal candidate will be self-motivated, technically competent and have a natural flair in developing strong business relationships. Key Responsibilities: Cultivate strong relationships with existing client base. Provide technical training, sales support and marketing initiatives to partners. Formulate and execute a robust business development strategy to achieve ambitious sales goals. Act as a passionate brand advocate, representing the company with professionalism and enthusiasm at industry conferences, exhibitions and networking events. Accurately forecast sales, track performance and provide insights at regular sales meetings. Monitor competitor activities, providing relevant feedback to sales management and the wider business. Complete all administration tasks efficiently and accurately. Maintain accurate and up-to-date records within CRM system (Salesforce). Undertake any other relevant duties as they arise or as requested. Your Skills and Experience: Proven success in an account management role, AV experience desirable but not essential. Good standard of PC literacy, including proficiency in MS Office Suite and Salesforce. Ability to communicate, present and influence a diverse range of key stakeholders from Technical Engineers to C-level. Demonstrate ability to be a self-motivated individual who has a desire to surpass targets. Good standard of PC literacy, including proficiency in MS Office Suite and Salesforce. Excellent communication skills, both verbally and in writing. A flexible and proactive ‘can-do’ attitude, with the ability to adapt of changing market dynamics Full UK driving licence.

Job Title: Account Manager Location: Croydon, UK (with flexible remote working options) Reports to: Chief of Staff About Us Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, we’re scaling rapidly and need a skilled Account manager to support us on this ambitious journey. Role Overview This hybrid role blends strategic account management with proactive sales responsibilities. We’re seeking a relationship-driven Account Manager who excels in nurturing clients, ensuring retention, and identifying growth opportunities, while also demonstrating confidence in generating new business. The ideal candidate will build strong client connections, deliver exceptional service, strategically upsell across portfolios, and actively contribute to new business acquisition. This is a hands-on, growth-focused role ideal for someone who thrives in both account stewardship and sales execution. Account Management & Client Success • Maintain and grow client relationships to secure contract renewals and long‑term partnerships. Comfortable with cold outreach and proactive prospecting to drive account growth, and confident on the phone when engaging new and existing clients., • Strengthen client engagement through active communication, trust-building, and outstanding service., • Manage inquiries, address client needs promptly, and ensure high satisfaction across all accounts., • Visit clients on-site as required, nurturing stronger relationships and understanding site-level needs., • Communicate site changes to internal teams (Operations, Driver Support) and support implementation activities. Sales & Revenue Growth • Identify upsell opportunities across client portfolios to maximise revenue and value., • Confidently recommend additional products or services aligned with client needs., • Request referrals, introductions, and leverage client networks to generate new business opportunities., • Collaborate with the Sales and Commercial teams to support lead generation and proposal development., • Contribute to building and managing a pipeline of sales opportunities., • Support proposal writing, value propositions, and pitch preparation as part of the sales cycle. Key Responsibilities • Expand, maintain and grow client relationships to ensure contract renewals and long-term partnerships., • Strengthen client engagement by building trust and providing exceptional service., • Identify opportunities for upselling across clients' portfolios to maximise value., • Collaborate with the sales team to drive new business opportunities and enhance overall growth., • Handle inquiries and requests from customers and address their needs., • Visit clients on-site as and when needed., • Communicate any site changes to internal teams such as Operations and Driver Support. Skills & Qualifications Essential • 3–5 years of experience in account management, customer success, or sales., • Proven ability to engage clients strategically, identify opportunities, and drive retention., • Experience within a sales-driven environment, including upselling or closing deals., • Strong communication skills (written and verbal), with the ability to influence stakeholders., • Excellent organisational skills and attention to detail, with ability to manage multiple relationships., • Ability to analyse account performance, identify trends, and act on insights., • Competency in Microsoft Office (Excel, Word, Outlook, PowerPoint)., • Familiarity with CRM systems, data accuracy, and maintaining quality pipelines Preferred • Proven track record of meeting/exceeding quotas, winning renewals, or driving revenue., • Experience in tech, parking, mobility, real estate, or hospitality sectors., • Comfortable asking for referrals and building extended networks. What We Offer • Competitive Salary & Benefits: Reflective of your experience and designed to support your professional growth and well-being., • Flexible Working Environment: Work from our Croydon office with flexibility to work remotely as needed., • Career Development Opportunities: Training and development, with access to industry events and the chance to grow with a scaling company., • Impactful Work: A meaningful role that makes a direct impact on Hozah’s mission to transform parking and mobility, contributing to the wider vision of smarter cities. Why Hozah? At Hozah, you’ll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy a friendly office dog), we’d love to hear from you. Join us and be part of this exciting journey!

Regional Account Manager - South UK - EV Charging - Wholesale & Installer - Fully Remote - Competitive Package (Bonus & Car) The Opportunity A well-funded, fast-growing EV charging manufacturer with real momentum in the market is looking for a Regional Account Manager to own the South UK. This is not a new business cold-calling role. It is about getting deep into the right wholesale and installer networks, becoming the person everyone thinks of when they think of this brand, and growing a book of active, loyal partners. Fully remote with travel to clients and bi-monthly in-person get-togethers - real autonomy over how you work. What You Will Be Doing The core of this role is building and growing relationships with electrical wholesalers and the installer networks that flow through them. You will be the face of the brand in the South, turning introductions into loyal partners and growing a base of active installers who specify and fit the product consistently. • Own and grow key wholesale accounts across your region, • Identify, onboard and activate new installer partners, • Become embedded in your accounts so the brand is always front of mind, • Support partners with training, joint activity and commercial terms, • Spot opportunities in new segments and work with partners to close them, • Keep your pipeline clean and contribute to the shared team forecast Who This Is For You will come from one of three places: Electrical Wholesale You know how the major wholesale businesses operate. You understand how buying decisions are made, how installers are influenced, and how to get a product moving. You have the relationships and know how to use them. A Manufacturer or Supplier Selling Into Wholesale You have been on the supplier side, selling into wholesale networks and managing those accounts over time. You know the difference between getting listed and getting specified, and you know how to achieve the latter. An EV Charging Brand You have worked for a brand in this space and have a network of installers who know and trust you. You can bring them to a new brand quickly and you understand what it takes to keep their loyalty. Whatever your background, the common thread is this: you build relationships, not just pipelines. You are known in your market, you move quickly, and you understand that growing the right partnerships is what drives long-term results. Seniority Scoped at Regional Account Manager level, but the client is open to candidates who sit above this and are looking for a role with real scope to build something. If that is you, it is worth a conversation. Also open to candidate who are based in the North to cover this region. If this is of interest, please apply directly and share any questions to

For Repair Care UK, we are looking for a Technical Account Manager. In this role, you are responsible for delivering technical expertise, contractor training and site-based technical services within your region. You support contractor engagement and product adoption by providing demonstrations, inspections, surveys, technical guidance and deliver paid for training courses How you make the difference As Technical Account Manager, you are the technical face of Repair Care in your region. You work directly with contractors, joinery companies and other professional users, helping them understand and apply Repair Care’s systems successfully. Through technical demonstrations, training and site support, you strengthen contractor confidence and help drive product adoption in practice. What your agenda looks like • Build relationships with contractors, joinery companies and other professional users in your region, • Approach new contractor contacts and introduce Repair Care’s technical solutions, • Support Specification Account Managers with technical expertise during contractor development and project discussions, • Deliver hands-on product demonstrations and practical training sessions, • Carry out condition surveys of timber windows and doors and provide repair recommendations, • Deliver paid for training courses, • Produce structured reports and technical drawings where appropriate, • Provide technical guidance to contractors, merchants and internal teams, • Record activity, leads and tasks in Salesforce and related systems, • Contribute to project examples, case studies and wider technical initiatives across the business Your team You work closely with Specification Account Managers to support regional business objectives and contractor engagement. In addition, you collaborate with colleagues across the wider organisation and contribute to cross-functional projects and initiatives. In this role, you connect technical expertise with market development and practical customer support. What makes you a great fit • Experience within construction products, building materials or timber repair systems, • Experience delivering product training or technical demonstrations, • Experience working directly with contractors or other trade professionals, • Good understanding of timber windows, doors and common repair challenges, • Knowledge of repair and restoration techniques, • Awareness of health and safety considerations, including working at height and hazardous materials, • Strong technical problem-solving skills, • Confident presentation and training skills, • Strong relationship-building, communication and influencing skills, • Accurate in surveying, reporting and documenting findings, • Practical, hands-on and comfortable working on-site, • Organised and disciplined in using CRM and other business systems What’s in it for you • Joining a close-knit and supportive team with a strong collaborative culture, • Working for a premium brand with an excellent reputation in the market, • Being trusted with real autonomy to manage and grow your territory, • Receiving high-quality training and ongoing development to build your commercial and technical expertise, • Having the opportunity to make a visible impact in a growing business where your contribution is recognised, • Working within an international group environment through Bolton, providing exposure to broader business initiatives and best practice, • Enjoying variety and independence in a field-based role where no two days are the same, • We believe in empowering our people, recognising performance, and creating an environment where talented individuals can thrive. About Bolton Bolton Group is an Italian family-owned multinational company with a portfolio of more than 60 quality brands, distributed in over 150 countries around the world. The group operates across several sectors, including food, home care, adhesive, personal care and beauty products. At Bolton, entrepreneurship, responsibility and a long-term vision are key. The company combines the strength and stability of an international group with the agility and spirit of a family business. This creates an environment where collaboration, ownership and sustainable growth are strongly valued. About Repair Care Repair Care is part of Bolton Adhesives and is specialised in sustainable repair and maintenance solutions, with a strong focus on preserving and restoring timber. The company supports professional users with innovative systems, technical expertise and training, helping customers extend the life of buildings and components in a smarter and more sustainable way. Working at Repair Care means being part of an organisation where technical knowledge, practical support and customer focus come together. You will join an ambitious and internationally connected environment in which collaboration, expertise and long-term value creation are central. #LI-RD1

Account Director / Account Manager – Enterprise IT Solutions Hybrid – 3 days/week in London £50,000–£75,000 basic + Double OTE + Accelerators Permanent | Full-Time Are you a relationship-led sales professional with a track record of closing deals in managed services, professional services, or licensing? We’re supporting a boutique-feel powerhouse that competes (and wins) against the global giants. They hold the highest levels of accreditation with Microsoft and Cisco (top 1% global partner) and maintain a 60+ NPS score, which is almost unheard of at this scale. This is an exciting opportunity to join an established business in a role that is central to the company’s ambitious growth plans. The Opportunity • Manage a portfolio of enterprise accounts, • Access regular campaign-based new business activity with rich lead lists, • Supported by specialist sales overlays, 2-1 sales to presales function, and sales support excellence, • Hybrid working (3 days/week in central London) with a collaborative, high-energy team culture What You’ll Be Doing • Building trusted relationships across mid-market and enterprise clients, • Driving new business from both inbound and campaign-led opportunities, • Working closely with solution experts to position value-led offerings in: Managed Services, Professional Services, Licensing (Microsoft & Cisco ecosystems), • Taking ownership of revenue targets and contributing to team growth What’s in It for You • £50K–£75K base salary depending on experience, • OTE is double your base + incredible accelerators (2x commission, 3x 5 figure bonuses), • Hybrid working, with strong team culture and autonomy You’ll Bring • A strong background in relationship-led B2B sales, • Experience selling IT/Managed services and professional solutions, • Comfort operating in a hybrid role: part account management, part new business, • Willingness to commute to London 3 days per week and be part of a tight-knit team

COMPANY DESCRIPTION AMOREPACIFIC Group is a leading Korean beauty company that operates over 30 brands in beauty, personal care, and healthcare. The company was founded in 1945 and is headquartered in Seoul, Korea. AMOREPACIFIC walked the path of beauty one step at a time to achieve its mission of ‘We make A MORE beautiful world.’ Every member of the company has faith and pride that what they do is contributing to building a better world. Our dream and our mission ‘We make A MORE beautiful world’ and our belief that the world will become more beautiful when our unique beauty shines and brightens - this is the reason we are on this journey. We are committed to our five principles to realize this dream • Customer First, • Be the 1st and the Best, • Collaborate with an Open Mind, • Respect Differences, • Act with Integrity JOB TITLE: Amazon EU Account Manager Under Amorepacific EMEA Regional HQ, the Amazon Account Manager is responsible for managing and growing our Amazon business across European markets. This role oversees day‑to‑day Amazon operations, sales performance, content optimization, and demand planning while ensuring strong cross‑functional collaboration with marketing, supply chain, finance, and external agencies. The ideal candidate has hands‑on experience with 1P or 3P Amazon models and a strong understanding of e‑commerce fundamentals. Missions : 1. Account Management • Manage daily operations across Amazon 1P/3P channels in Europe, ensuring smooth execution., • Oversee product catalog accuracy, ASIN creation, PDP content, A+ pages, Brand Store, and overall catalog health., • Coordinate with Amazon Vendor Managers or Seller Managers to optimize business operations and growth., • Support new product launches through seamless setup, merchandising, and operational readiness., • Maintain strong relationships with Amazon contacts, agencies, and internal teams. 2. Sales & Business Performance • Monitor sell‑in, sell‑out, pricing, Buy Box share, and profitability KPIs., • Analyze weekly and monthly performance to identify growth drivers, risks, and corrective actions., • Work closely with supply chain to manage forecasts, purchase orders, stock availability, and replenishment cycles., • Lead promotional planning and execution (Deals, Coupons, Prime events, Black Friday, etc.)., • Deliver against aggressive growth targets and commercial KPIs. 3. Operations & Logistics • Monitor inventory levels, inbound/outbound performance, lead times, and OOS risks., • Manage operational issues such as chargebacks, shortages, and compliance discrepancies in coordination with internal teams., • Ensure products comply with Amazon requirements and market‑specific regulations., • Improve operational processes through continuous collaboration with logistics, CS, and supply chain. 4. Advertising & Marketing Activation • Partner with marketing and media teams to execute Amazon Advertising (Search, DSP) strategies., • Optimize campaigns to deliver strong ROAS, visibility, and category performance., • Ensure consistency in brand representation across PDPs, Brand Stores, and in‑platform merchandising., • Collaborate with brand teams on GTM strategies tailored to the Amazon channel. 5. Analytics & Reporting • Develop reports, dashboards, and performance reviews for internal stakeholders and leadership., • Consolidate insights from Amazon tools, agency partners, and marketplace analytics., • Conduct competitive analyses to monitor pricing, product rankings, reviews, and competitor activity., • Provide data‑driven recommendations to improve performance and operational efficiency. QUALIFICATIONS & EXPERIENCE • Bachelor’s degree in Business, Marketing, or related field., • 3–5+ years of experience in Amazon account management (Vendor Central or Seller Central)., • Strong understanding of Amazon 1P and/or 3P operational models, retail systems, and marketplace mechanics., • Proficiency in Excel; experience with reporting tools or SAP is a plus., • Excellent communication skills with the ability to present data clearly to leadership., • Demonstrated ability to work cross‑functionally and manage complex projects., • Experience in beauty, skincare, FMCG, or consumer brands is strongly preferred., • Highly analytical, detail‑oriented, and comfortable working in a fast‑paced environment., • Fluency in English; additional European languages are a plus. Additional information • Part of Amorepacific EMEA Regional HQ, • Potential to expand scope as the Amazon business and brand portfolio grow, • Occasional European travel may be required

Account Manager UK-Based VAR | Hybrid Working Up to £60,000 - £100,000 OTE including £5,500 Car Allowance I’m currently working with a highly respected UK-based VAR that is investing in its sales team, with a key hire for an Account Manager to take ownership of one of its most established and high-potential customer accounts. This is a brilliant opportunity for someone who enjoys building deep, strategic relationships and driving account growth, rather than juggling multiple smaller clients. The Opportunity: You’ll be responsible for managing and developing a flagship customer account currently generating £500K GP, with significant headroom for expansion across multiple technology areas. This is not a “steady state” account — it’s a genuine growth opportunity. You’ll work closely with technical and vendor teams to: • Identify new revenue streams, • Expand wallet share across the organisation, • Owning and developing a key strategic account, • Building strong relationships across technical and commercial stakeholders, • Identifying and driving new business opportunities within the account, • Collaborating with internal specialists and vendor partners, • Proven experience in an Account Manager / Account Director role within a VAR/MSP, • Strong track record of growing and developing existing accounts, • Experience selling across a broad portfolio (Cloud, Cyber, Infrastructure, etc.), • Ability to operate at both a strategic and tactical level, • Comfortable being on-site with customers 2–3 days per week when required The Package • Salary up to £55,000, • £40,000 OTE (uncapped), • £5,500 Car Allowance, • Hybrid working with regular customer engagement Why This Role? • Ownership of a high-value, high-potential account, • Opportunity to make a visible impact on revenue growth, • Backed by a well-established, well-regarded VAR, • Strong internal support across technical and vendor teams

Social Account Manager Agency | Immediate Start London (Hybrid) 6 Month FTC / Contract | View to Go Permanent Salary: £35K - £40K The Opportunity We’re partnering with an agency looking for a Social Account Manager to join the team on an immediate start basis for an initial 6-month contract, with strong potential to become permanent. This is a fantastic opportunity for someone who thrives in a busy agency environment and loves managing client relationships while delivering standout social campaigns. You’ll sit at the heart of client services, working closely with internal creative and strategy teams to ensure projects run smoothly and clients receive best-in-class service. What You'll Be Doing 🔥 • Managing day-to-day delivery across multiple social media client accounts, • Acting as the main point of contact for clients, building strong relationships, • Supporting the planning and execution of social campaigns and always-on activity, • Working closely with creative and strategy teams to ensure smooth project delivery, • Managing timelines, budgets and campaign deliverables effectively, • Helping identify opportunities for account growth and upselling services, • Ensuring projects are delivered on time, on budget and to a high standard What We're Looking For 👀 • Proven experience as an Account Manager within an agency environment, • Strong social / digital campaign experience, • Excellent client servicing and stakeholder management skills, • Highly organised with strong project management ability, • Comfortable managing multiple accounts in a fast-paced environment, • Passion for social media, content and digital marketing trends, • Available immediately or at short notice If this sounds like you, send over your CV + availability. Due to high application volumes, we may not be able to respond to everyone individually, but we’ll keep strong profiles in mind for future opportunities.

🌟 NOW HIRING: Agency Sales Manager (OOH) 🌟 📍 Hybrid (London, UK) 💷 £40,000 Base + uncapped comms (£60K+ OTE) Our client, a fast-growing and innovative media business, is looking for a commercially driven Agency Sales Manager to take ownership of a high-value agency portfolio and drive revenue across the OOH landscape. This is a sales-first role focused on growing agency partnerships, unlocking new revenue opportunities, and delivering best-in-class OOH solutions. If you’re confident selling into agencies and want real ownership of revenue, this is a strong next step. What You’ll Be Doing 💼 ✔️ Owning and growing a portfolio of media agency relationships, with clear revenue targets ✔️ Driving new business within existing accounts and identifying new agency opportunities ✔️ Leading responses to briefs with commercially focused proposals that win revenue ✔️ Proactively pitching OOH solutions and upselling across campaigns ✔️ Building senior relationships across planning and investment teams ✔️ Working closely with internal teams to ensure campaigns deliver and unlock repeat business ✔️ Maintaining accurate pipeline management and forecasting via CRM ✔️ Keeping ahead of OOH trends to identify new commercial opportunities What You’ll Bring ✅ ✨ 3–4+ years’ experience in media sales, ideally within OOH or adjacent channels ✨ Proven track record of hitting or exceeding revenue targets ✨ Strong experience selling into media agencies ✨ Confidence in pitching, negotiating, and closing deals ✨ Commercial mindset with the ability to spot and convert opportunities ✨ Highly organised with strong pipeline management skills ✨ Proactive, driven, and comfortable in a target-led environment Success in This Role 🚀 Success will be measured by your ability to drive revenue growth, expand agency partnerships, win new business, and consistently exceed sales targets. Perks & Incentives 🎁 💷 £40,000 base salary 💰 Uncapped commission (OTE £60K+) 📍 Hybrid working (3 days in office) 🚀 Clear progression and earning potential 🤝 Collaborative, high-performing team If you’re ready to step into a key role, build strong agency partnerships, and make a real impact in the OOH space — apply now 🌟

• Business: emap, • ___: ___, • Base Location: East Croydon, London, • Employment Type: Full-time, Permanent, Hybrid, • Salary: £30,000 – £33,000 DOE + 30% OTE AV Magazine has been the industry’s leading end-user media brand since 1972. It exists in print, on various digital platforms, on social media and through regular events and executive gatherings. Readership includes corporate AV buyers as well as producers, resellers, systems integrators, distributors, and manufacturers. We deliver authoritative content that places AV technology into a business context. We are also the buyer’s guide that helps educate the market for vendors, whilst supporting specifiers with their buying decisions. We act as a unique bridge between the channel and the end user, also reaching design consultants, digital and creative agencies along with events, rental, and production companies. As an Account Manager you are responsible for driving sales revenues across AV Magazine’s print, digital and event portfolios. Your key goal is to grow our business sales through effective delivery of features, supplements, special projects, and sponsorship sales. You will also be expected to exemplify team standards and behaviours. Driven, with a true desire to succeed in a sales environment. You will be tenacious, resilient, with a willingness to succeed. Key responsibilities: • Managing the development of revenue by achieving agreed personal targets and preparing proposals, • Taking a proactive approach to lead sourcing in-order- to uncover new business opportunities, • Liaising with clients daily to discuss and identify their advertising requirements – devising an advertising campaign that meets their needs and budget, • Creating new business relationships whilst building rapport and growing existing business to increase revenue across your client area, • Ensure YOY growth of portfolio through the acquisition of new business, including sourcing your own new business leads., • Lead trading updates with your line manager and key stakeholders weekly and always have 100% accuracy of numbers and pipelines., • Maintain a robust and ambitious sales plan and ensure maximum delivery against sales targets for entire portfolio., • To raise and maintain brand profile and become the recognised face of your portfolio, internally and externally., • Proven and successful track record of a consultative new business approach, • Evidence of success in building and managing relationships with key decision makers, • Education to degree level or equivalent desirable but not essential, • Intermediate Microsoft Office skills., • Experienced using CRM., • Strong commercial awareness., • Collaborative team player., • Time management and organizational skills, • Excellent communication and interpersonal skills, • Self-motivated, • Entrepreneurial and curious, • High level of emotional intelligence, • Proactive approach to personal development, • Representing the brand, you will be an ambassador. Maintaining a polished and professional appearance and demeanor. Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees., • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

Welcome to Gladiator Events. Our Mission is to produce the Safest and most Exhilarating Events to create Unbreakable Bonds between Charities and Supporters, at no cost to our Planet. Fundraising Walks, Long distance Treks, Obstacle Races and Runs are just some of the events we love to organise. We are a team of passionate outdoor enthusiasts who help charities to create a lasting connection with their supporters, and inspire them to raise vital funds, through taking part in exciting and unique outdoor challenges. Underpinning this is our dedication to operate as a Force For Good. We are proud to be a Certified B Corp.The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Role Overview: We’re looking for a motivated and enterprising Account Manager to manage a diverse portfolio of clients including some of the UK’s leading charities and corporates while supporting the wider partnerships team achieve ambitious growth goals for Gladiator Events Ltd. This is a fast-paced role for a people-centric and organised person who has a flair for championing clients, spotting opportunities and building great relationships with stakeholders. The successful candidate will have an entrepreneurial streak and be able to pick up tasks and run with them. You will be responsible for ensuring that all our clients experience the GE way of doing things which reflects our core values and collaborative ways of working. This role will involve supporting the wider business across operations, impact reporting, accounts and business development as required. The role will be hybrid: • Remote based (must be in the UK)., • In-person days in London once every 2 weeks, with option for more., • Working at events from time to time for different charity clients, approximately 5 - 10 per year. Key Accountabilities: • Account Management: manage the full life-cycle process of GE client accounts. This includes: kick-off meetings, ideation sessions, project meetings (external and internal), debriefs, review meetings, servicing inbound client requests (normally within a 24-hour our time window) and supporting the wider partnerships team with the management of GE’s client portfolio., • Client & Performance Reporting: input into the CRM, Client Tracker, debrief matrixes, reports, surveys and end-of-season debriefs while looking for efficiencies and ways to improve processes and client management. Report on activities and progress against personal and company-wide KPIs and objectives of the Partnerships department., • Budgets: responsibility for keeping client and internal budgets up-to-date, always looking for opportunities to make savings and keeping the wider project team accountable for spending. Set budget review meetings with clients and create costings and proposals for new events. Responsible for reconciling budgets that you manage and supporting wider partnerships team on Series level budgets., • Content Writing: creating original content for the website, newsletters and other articles. Taking ownership of the content plan and performance tracking., • Business Development Support: support with outbound business development work, networking, content creation (newsletters and articles), B2B marketing activities, proposal writing and responding to tender requests., • Event Operations: Support the wider operations teams in time of peak delivery and work within both client facing and operational roles on live events. Ability to deliver operational and logistics tasks which support the wider operations team., • Team Player: Contributing to Company creative ideation and innovation sessions, contributing towards improving our social and environmental impact, to continually improve on our performance as a Certified B Corp. Having a positive influence on the GE strategy including key pillars of ‘Happy Clients’ and supporting wider partnerships team to keep abreast of latest trends and innovations. Knowledge, Skills & Attributes Essential • At least 1-2 years' experience working in a customer or client facing role., • Experience working in the live outdoor events sector., • Practical experience managing client relationships which have regular project meetings and responding to requests., • Excellent presentation skills, with the ability to interpret data, pitch, network with a ‘consultative sales’ approach., • Strong in-person, virtual and written communication skills., • Ability to build trusted and robust relationships often working as the ‘extension’ of a client's team as a trusted partner. ., • Ability to manage multiple work-streams at once including project planning, time management and prioritising tasks., • Good knowledge of Microsoft Office, particularly Word, Excel, PowerPoint and Outlook., • Full UK Driver’s Licence and willing to drive a variety of vehicles including Company vans, ATV and 4x4 vehicles. Desirable • Experience with Microsoft Teams & using SharePoint., • Active interest in the outdoor events sector, • Experience on any of the types of events organised by GE including treks, walks, OCR & running events., • Active interest in doing better business, sustainability and B-Corps., • Any qualifications related to the event industry (either at degree level or a NGB recognised award). Personality • Can work independently or as part of the team from Day 1., • Entrepreneurial approach to work to go and make things happen., • Strong interpersonal skills with a wide variety of audiences., • Aligns with GE core values, has a genuine love for our work and wants to make an impact., • Be able to go the extra mile and be willing to get stuck into all tasks., • Ability to remain calm under pressure and are self-motivated. Our Benefits We are a small and hard-working, committed team. We are passionate about creating an inclusive workplace that promotes and values diversity. That’s why we are continuously building a culture that encourages, supports, and celebrates the diverse voices of our employees. Some of our benefits include: • 23 days’ annual leave (pro rata), plus all bank holidays, • Time off in lieu for all weekend days worked, • Additional pay day or day in lieu for every 4 weekend days worked, • Flexible working with core hours of 10am – 3pm (after probation), • Nationwide Co-Working Office Membership, • Personal and professional development training, • £15 Coffee shop allocation per month, • £100 per year to spend on outdoor kit, • Paid spots to other challenge events, • Paid time off for community service, • Regular travel opportunities to discover beautiful parts of the UK, • Annual Company annual Offsite trip and Christmas Party, • Discretionary Company bonus scheme, • Pension Scheme Renumeration and How to Apply Role Location: Hybrid / Remote. 90% Remote based with one day bi-weekly to be spent at our London office (London Bridge). Some UK travel expected in the event season (mostly at weekends). Salary: £30,000 - £35,000 pro rata depending on experience Type of Role: This is a full-time position (40 hours per week, Monday to Friday), with a 3-month probationary period. How to Apply: Please send applications to by 5pm on Friday 27th March 2026. Include in your application: • Your CV., • Your earliest start-date., • A 100 – 200 word summary detailing one client relationship you have managed. Please note you must have the right to work in the UK and only applications answering the above three points will be considered. No agencies please. All applicants will be contacted. Role Start Date: Role available early April 2026.

Company Description Buddy are your creative partners, making smart social commercially undeniable. We exist to bridge the gap between creative and performance, helping brands move beyond just content and into work that drives real commercial impact. From always-on social to large-scale campaigns and talent partnerships, we build social ecosystems designed to perform. Combining creative thinking, cultural relevance and media precision to deliver results that actually matter. We don’t just create content. We create work that converts. Role Description We’re looking for a highly organised and commercially minded Account Manager to lead one of our key client accounts. You will oversee the day-to-day delivery of always-on social work streams, alongside larger campaigns and content series, ensuring everything we deliver is strategically aligned, creatively strong and executed to the highest standard. This role sits at the centre of the account, owning client relationships, driving project delivery and ensuring our work consistently delivers against both creative and commercial objectives. Key Responsibilities • Be the primary day-to-day contact for your client, building strong, trusted relationships, • Lead and manage always-on (BAU) social workstreams, ensuring consistent, high-quality delivery, • Oversee larger campaign and content series delivery from briefing through to execution, • Own timelines, budgets and resourcing, ensuring projects run smoothly and efficiently, • Work closely with creative, social and production teams to bring ideas to life, • Ensure all work aligns with platform best practice and delivers against performance objectives, • Manage content production and shoots, ensuring all required assets are captured effectively, • Maintain clear and proactive communication across clients and internal teams, • Identify risks early and problem-solve quickly to keep projects on track, • Ensure all deliverables are accurate, on time and to the expected standard, • Contribute to a culture of continuous improvement across ways of working What We're Looking For • 3+ years experience in an account management or project management role, ideally within a social or creative agency, • Exceptionally organised with strong project management skills and attention to detail, • Confident managing multiple work streams at once in a fast-paced environment, • Strong client management skills, able to build trust and handle conversations with confidence, • Experience delivering always-on social alongside larger campaign work, • A strong understanding of social platforms, content formats and performance drivers, • Commercially aware; understands how social work ties back to business outcomes, • A proactive, solutions-focused mindset, • Excellent communication skills, both written and verbal, • Calm under pressure, with the ability to prioritise effectively

Role: Account Manager Location: London once a week and happy to travel to client sites Salary: £80,000 per annum + up to 50% OTE bonus Security Clearance Level: SC required We are seeking an experienced Account Manager within the Defence industry (Navy specifically) to lead the growth, strategy, and delivery oversight of a key Royal Navy account. This role combines business development, senior stakeholder engagement, and account governance to drive long-term value and expand strategic partnerships. Key Responsibilities: Commercial Growth & Pipeline • Own account growth targets and develop a strong pipeline of opportunities, • Identify cross-sell and upsell opportunities within Navy Command, • Lead bids, renewals, and framework call-offs (e.g. G-Cloud, DOS), • Build trusted relationships with senior Royal Navy and civilian stakeholders (1*–2*), • Act as the primary escalation point and client advocate, • Ensure delivery drives measurable operational value, not just KPIs, • Identify and mitigate commercial and reputational risks Experience & Skills: Defence Expertise • Strong experience with the UK Ministry of Defence, ideally the Royal Navy, • Proven success growing strategic accounts in consulting or professional services, • Experience engaging and influencing senior leaders, • High integrity and mission focus, • Patient and persistent in long sales cycles, • Collaborative and aligned with delivery teams, • Resilient in complex, bureaucratic environments For further information on this Account Manager - Defence role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.

Job Title: Account Manager (ambitious Senior AE’s welcome) Location: Hybrid - up to 3 days in the office, (Triton Street) Reports to: Account Director The role: To support the Account Director (and Senior Account Manager) in the development of integrated communications for a global healthcare brand. Working with the client and internal teams to support in the strategic thinking, creative ideation and design development with local implementation across shopper channels including instore and online. You will need strong communication skills and have the ability to work across multiple levels of our organisation and the clients’ business. You should be passionate about shopper marketing and have some experience in working with strategic partners. You should be highly familiar with international retailing and preferably have worked in a client facing role in a creative agency where you have managed and facilitated communication across consumer and trade marketing channels. We are seeking a motivated Junior Account Manager who is eager to develop their skills and advance into a Senior Account Manager position as part of their career growth. Responsibilities: Account and Project Management • Drafting and consolidation of client briefs, • Managing timing plans to include hand off from our strategic partners, through to ideation and concept development and into assets and toolkits finalization, • Status reporting on projects and pro-active communication to ensure clients are fully informed of project progress, • Understand and familiar with a broad range of printed and digital shopper formats, • Ensure all output meets and exceeds client expectations and meet timelines, • Understanding of the brand portfolio and their respective global brand guidelines, • Organising and scheduling work with the team’s creative resources Financial Management • Supporting the Account Director and Senior Account Manager in the monthly performance and profitability analysis, • WIP and billing management, ensuring work is billed correctly and timely, • Monitoring and reporting levels of work to ensure efficient use of team time Client Development • Develop, maintain and extend client relationships, building trust and confidence in our capability, • Develop a deep understanding of the client’s business and brands, • Retention and expansion of work streams across specific categories, • Manage client expectations in relation to project objectives, creative standards, timelines and budgets Functional Competencies: • Strong collaboration skills, • Good problem solving and decision-making skills, • Excellent communication and persuasion skills, • Ability to judge and evaluate creative concepts, • Thorough understanding of clients and their business/industry, • Excellent communication skills Skills and Experience required: • 3+ years' experience in a shopper marketing/ retail/ integrated agency or similar environment., • Passionate and personal interest in Shopper Marketing, international retailing, innovation and trends., • An individual with strong commercial awareness and with the ability to build and maintain solid client relationships., • Ability to juggle numerous tasks at once and deliver all effectively., • Demonstrate management skills, including administration, planning, cost/budget and project management, status reporting., • Excellent communication skills, both oral and written, must be shown for both internal and client proposals, presentation and training, together with good PC skills., • A friendly, positive team player with strong interpersonal/communication skills., • Be proactive and take initiative to get things done., • Committed to high-quality output and service, with a strong attention to detail., • Display confidentiality at all times with regards to Tag business. Measures of Performance: • Time and cost management on projects, • WIP billing to be minimized as much as possible, • High customer satisfaction scores, • Working relationship and reputation with clients and internal stakeholders