Head of Operations - Emerald Eats

Head of Operations Job Description

Operations Management
Overseeing the daily operations of Corporate Catering & the Food Truck ensuring that it runs smoothly and efficiently. This includes managing staff schedules, inventory, loading in and out, serving, all menu development and logistics.

Staff Supervision
Hiring, training, and supervising staff. Ensuring that employees are well-trained in customer service, food safety, and operations.
Inventory Management: Monitoring inventory levels to ensure that the food truck/events is stocked with the necessary products. This involves ordering products, managing stock rotations, and minimizing waste.

Vendor Relations
Building and maintaining relationships with vendors and suppliers to ensure a consistent supply of quality products. Negotiating contracts and prices to benefit food truck/events.

Customer Service
Ensuring a high level of customer satisfaction by addressing customer inquiries, complaints, and feedback. Implementing customer service policies and ensuring that staff adhere to them.
Financial Management: Managing the financial aspects of the food truck/catering, including budgeting, forecasting, and financial reporting. Ensuring that the market meets its financial targets and operates within budget.

Compliance and Safety
Ensuring that the market complies with all relevant health, safety, and food regulations. Conducting regular inspections and training staff on safety procedures and food handling standards.

Business Development
Developing and implementing long-term strategies to grow the market and improve its competitive position. This can involve market analysis, identify new opportunities, and staying updated with industry trends. This can include helping with tender applications.