Head of Operations - Emerald Eats

About us Maison Gigi is a French family bakery that serves pâtisserie, artisan coffee, breakfast and lunch. Freshly baked every day in-house. Maison Gigi brings tarts and regional sweet and savoury specialities from France. Part of Maison Gigi's operations include in-office catering and the transport of food from the production site to the offices. We are looking for a reliable, well-presented, and motivated Good Receiver & Event Porter to join our catering team. This role is essential to ensuring smooth daily operations — from receiving and organizing deliveries from our central kitchen to transporting food and equipment to locations using a cargo bike. You will play a key part in maintaining our company’s high standards of service, presentation, and professionalism. Key Responsibilities • Receive, check, and store deliveries of food, beverages, and event equipment., • Prepare, pack, and organize items for event dispatch., • Deliver food and materials to sites using a cargo bike, ensuring timely and safe transport., • Assist with setup, including moving tables, chairs, and equipment., • Communicate effectively with chefs, managers, and other team members to ensure seamless operations., • Represent the company professionally when dealing with clients, venues, and suppliers., • Maintain organisation and stock transfer operations across multiple store rooms, • Assist the wider team with stock taking and maintaining accuracy across stock files Skills & Requirements • Previous experience in hospitality, catering, logistics, or event support is preferred., • Excellent attention to detail and organizational skills., • Strong physical fitness and ability to handle manual tasks (lifting, carrying, moving equipment)., • Punctual, dependable, and able to work independently., • Positive attitude and team-oriented mindset., • Good communication skills and a professional appearance.

About Vista View At Vista View, we pride ourselves on delivering safe, professional, and engaging property viewings for our clients. We work with landlords, vendors, and buyers to provide a trusted service that combines efficiency, market knowledge, and great customer care. Our Viewing Agents are at the heart of this — the face of Vista View at every property visit. Role Overview As a Viewing Agent, you will conduct property viewings on behalf of Vista View. You’ll ensure that prospective buyers and tenants are welcomed, guided safely around the property, and given the right information to make informed decisions. You will represent Vista View’s professional standards, safeguard client interests, and provide an exceptional viewing experience. Key Responsibilities • Conduct Property Viewings – Welcome prospective clients, show them around properties, and highlight key features tailored to their needs., • Health & Safety – Complete a pre-viewing safety check of each property, identifying and reporting hazards., • Safeguarding – Remain vigilant to safeguarding concerns and follow Vista View procedures when necessary., • Client Service – Answer basic questions about the property and local area, while ensuring a positive and professional experience., • Professional Standards – Maintain a smart appearance, arrive on time, and always represent Vista View values., • Reporting – Provide feedback to the Vista View team on client reactions, property condition, and any issues identified during the viewing., • Flexibility – Work across different property types, schedules, and client needs with professionalism and adaptability., • Key Collection & Drop-off – Collect property keys from branches, landlords, or vendors, and return them promptly and securely after viewings., • Photography Support – Assist with basic property photography where required, ensuring images are clear, professional, and suitable for marketing. Skills & Attributes • Excellent interpersonal and communication skills, • Reliable, punctual, and professional in appearance and conduct, • Ability to work independently with confidence, • Strong observational skills and attention to detail, • Comfortable using a smartphone for schedules, reporting, and lone-worker safety apps, • Knowledge of property, lettings, or sales (desirable but not essential), • Local area awareness and ability to highlight key amenities Requirements • Must be over 18 with the legal right to work in the UK, • Clean driving licence and access to your own vehicle (preferred), • Smartphone with data for scheduling, communication, and reporting, • Willingness to complete Vista View’s Induction & Safety Training Workbook before starting, • Flexible availability (including some evenings or weekends), • Applicants must hold a valid DBS check issued within the last 12 months, or be willing to obtain one prior to starting the role. Qualifications • Experience in Estate Agents, Residential Real Estate, and Property Management (preferred), • Strong Customer Service and Sales skills, • Excellent communication and interpersonal skills, • Ability to work independently and as part of a team, • Good organisational and time-management abilities, • Knowledge of the Greater London property market is a plus, • Valid driver's license and reliable transportation (preferred) What We Offer • Competitive per-viewing pay structure, • Flexible working — choose assignments that suit your schedule, • Comprehensive training, including safeguarding, diversity, and health & safety, • Ongoing support from the Vista View operations team, • Opportunity to grow within a trusted, client-focused property brand Our Values at Vista View • Safety First – protecting both our agents and our clients, • Respect for All – inclusive, professional service every time, • Excellence in Standards – polished, consistent representation, • Client-Focused Service – putting people at the heart of what we do Locations Available This role is open nationwide, with opportunities across multiple UK cities and their surrounding areas: • North East & Yorkshire → Newcastle (incl. Sunderland), Leeds (incl. Wakefield, Bradford), Sheffield (incl. Rotherham, Barnsley, Doncaster), • North West → Manchester (incl. Bolton, Bury), Liverpool (wider Merseyside area), • Midlands → Birmingham (wider Birmingham area), Leicester (wider Leicestershire), Nottingham (incl. Derby, Mansfield), Coventry (wider Coventry area), • East of England → Cambridge (Cambridgeshire towns), Peterborough (wider Peterborough area), Colchester (wider Colchester area), • South East → Oxford (Oxfordshire towns), Reading (Berkshire towns), Slough (Berkshire towns), Chelmsford (incl. Basildon), Milton Keynes (incl. Northampton), • South & London → London (Greater London), Southampton (incl. Portsmouth)

Manage day-to-day operations, including kitchen and customer-facing operations Recruit, train, supervise, and evaluate team members to ensure excellent performance and motivation. Oversee food preparation and service quality, ensuring all menu items meet company standards. Monitor health, safety, hygiene, and food safety compliance. Plan staff rotas and manage shift scheduling based on peak business hours. Handle inventory control, place supplier orders, and reduce waste through proper stock management. Address customer complaints and feedback promptly to maintain satisfaction and repeat business. Implement operational improvements and report on store performance, staff productivity, and support business expansion.