JOB TODAY logo

Reception Manager - Carnarvon Hotels

Otros

10 noviembre 2025247 vistas

Caduca en 15 días

We currently have an excellent opportunity for an experienced and passionate Reception Manager to join our friendly and fantastic team at The Collingham Serviced Apartments.


Located near South Kensington we are a 26-apartment privately owned Aparthotel that strives to provide a personal touch to every guest.


As Reception Manager you will be at the heart of our Front of House operations and should bring flair and passion for delivering exceptional service. You will be someone with a helpful can-do attitude who leads from the front to ensure the operational teams deliver best in class service and memorable experiences for our guests.


Responsibilities:

  • Oversee the daily operations to ensure excellent customer service
  • Ensure strong working relationships with colleagues and guests
  • Ensure immediate resolution of any situations that may arise
  • Maintain communication with the guests, respond to comments and complaints
  • Assist reservations
  • Provide the team with ongoing coaching, training, and development including appraisals
  • Ensure compliance with all policies, standards, and procedures
  • Anticipate guests’ needs, exceed expectations and respond promptly, and acknowledge all guests
  • Assist other departments during their peak times to ensure service levels are never compromised
  • Assist the Apart-hotel Manager with any and all operational requirements including statutory requirements
  • Deputise in the absence of the Apart-hotel Manager
    Expectations:
  • Previous experience as a senior Duty Manager, Assistant Reception Manager or Reception Manager
  • Hands-on approach assisting other departments as and when required
  • Excellent customer service and communication skills
  • Strong leadership and motivational skills
  • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment
  • Attention to detail
  • A consistently positive attitude, self-motivated and enthusiastic
  • Excellent personal presentation and grooming standards
  • Opera Cloud PMS knowledge is an advantage
    What we offer:
  • Competitive salary plus incentives
  • Complimentary meal on shift
  • Referral bonus scheme for recommending top talent
  • Dry cleaning service for work attire
  • Ongoing training and development
  • Experiencia
    No se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa
  • Salario
    32.000 £ – 35.000 £ anual
  • Extras
    Commissions and upsells
  • Inicio
    Incorporación inmediata

pin icon26 Collingham Gardens, SW5 0HN, London

icon
OtrosLondon

Hotel • 11-50 empleados

En JOB TODAY desde noviembre, 2025

We currently have an excellent opportunity for an experienced and passionate Reception Manager to join our friendly and fantastic team at The Collingham Serviced Apartments.

Lucia G. avatar icon
Lucia G.Activo hace 26 días
¿Estás contratando?

Publica una oferta y contrata

Contratar Ya

Ofertas similares