2nd line it support jobs in CramlingtonCreate job alerts

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Their core services include support desk, on-s

Candidates should have experience with virtualisation technologies and Microsoft 365, along with strong communication skills. The position offers hybrid working, private medical insurance, and various employee benefits. A leading cloud services provider in the UK seeks a Cloud Support Engineer to de

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Join a professional culture offering exposure to legal technolog

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

A leading tech organization in Greater London is seeking candidates for First Line IT Customer Support roles. This position serves as the first point of contact, handling IT requests and issues. The organization values diversity, inviting applications from under-represented groups.

As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You will provide advanced technical support for internal and external clients using our Evolve product, mentor 1st Line Engineers, and manage relationships with third-pa

The ideal candidate will possess extensive experience in senior IT support and demonstrate strong communication skills, engaging effectively with C-Suite stakeholders. A retail technology provider is seeking a Workforce IT Support Team Leader in London. Responsibilities include managing support quer

Responsibilities include delivering 2nd Line Support and collaborating with both internal teams and vendors to manage technology solutions. This highly technical role requires excellent troubleshooting skills and the capability to manage escalations effectively. Candidates should have extensive expe

Candidates must have experience in IT support, familiarity with Microsoft 365 applications, and knowledge of ITIL practices. The successful candidate will be responsible for managing incidents, providing 1st and 2nd line support, and resolving user issues. This role involves contributing to service

The 3rd Line IT Support role is a critical position within the IT department, providing the highest level of technical support. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of

The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems. Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels. Support the b

The successful candidate will provide first-line support, manage technical queries, and assist with system setup and maintenance. A reputable recruitment firm is seeking an IT Support professional for a temporary role in London within the financial services industry. With over 5 years of experience

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

Familiarity with networking, firewalls, virtualisation, and cyber security concepts. IT support (preferably 2nd line). Friendly, professional, and proactive communication skills — both written and verbal.

To provide 2nd line support on a wide range of IT related issues including hardware, software network and infrastructure issues. To troubleshoot complex IT issues that have been escalated from 1st line Service desk team, utilizing your technical expertise in technical problem solving, customer servi

A staffing solutions company is seeking a skilled Network Support Engineer to provide 2nd line support and aid in critical infrastructure projects in a hybrid role. The engineer will collaborate with project managers and on-site teams, performing hands-on configuration of network devices and trouble

Along with a competitive salary, this company offers various benefits, including a pension scheme and generous holiday entitlement. This role involves providing advanced technical support, mentoring 1st Line Engineers, and managing relationships with suppliers. A leading vehicle repair company in th

This permanent role promises career growth and includes a variety of benefits including a Virtual GP and generous leave policies. You will handle inbound Service Desk calls, diagnose issues, and provide exceptional service to clients. Essential qualifications include experience as a Service Desk Eng

A leading vehicle repair company in the UK is looking for a Level 1 IT Engineer to provide first line support for IT issues. You will be responsible for troubleshooting and resolving basic technical problems, logging support tickets, and monitoring system performance. This role is ideal for candidat

Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience. This is a hands‑on role combining infrastructure, cloud, security, networking, automation, and server administration ideal for someone who thrives in complex environments and e

Key responsibilities include providing technical expertise, delivering excellent customer service, building stakeholder relationships, managing assets, designing and deploying server architecture, and supporting performance monitoring and escalation processes. This office-based role offers flexibili

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). You will have great communication skills both written and verbal, be self-motivated and have

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the Wollaston site in the Un

This full-time position involves delivering onsite and remote IT support, troubleshooting various operating systems and applications, and ensuring high-quality customer service. A managed services provider is looking for an IT Field Support Engineer / Onsite Second Line Technician in London. The ide

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. Responsibilities include troubleshooting technical issues, setting up new sites, and

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. This is a hands�

The ideal candidate will support a large user base, resolve complex technical issues, manage ICT teams, and implement efficient service processes. You will enhance team knowledge and drive continuous improvement in service delivery and user satisfaction. This role requires strong problem-analysis sk

A leading technology company in London is seeking a 2nd Line Support Engineer to serve as a global escalation point for complex IT issues, manage cloud environments, and drive automation processes. The ideal candidate should possess strong expertise in Jira and have experience with AWS, Azure, and c

The ideal candidate will possess a strong customer service orientation and a passion for IT, coupled with excellent communication skills to effectively liaise with both technical and non-technical stakeholders. This role focuses on delivering exceptional 1st and 2nd line support for desktop hardware

Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered. Line IT Support Technician Northampton Competitive Pay & Great Benefits. Known for our commitment to exceptional service and inno

If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite

To protect the UK, we need a truly diverse workforce that reflects the society we serve, including different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking, and those with disabilities or neurodivergent conditions. We welcome applications from everyone, incl

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. In this role, you will handle incoming calls, diagnose issues, provide support, and maintain client documentation. Ideal candidates should have over two years

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. Please apply with an up-to-date CV to register your interest. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an inte

This role combines technical support with team coordination, providing 2nd line support across Microsoft, cloud, and network environments. A growing MSP is seeking a 2nd Line Support Team Coordinator in Greater London. A competitive salary of £40,000 per annum is offered for this on-site position n

The position involves configuring datacentre equipment, providing both on-site and on-call support while monitoring the system's availability and performance. Ideal for proactive and organized individuals, the role offers ongoing development in the IT support field within a dynamic team. This positi

We're hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands‑on technical support with team coordination responsibilities. Provide 2nd line support across Microsoft, cloud, and network environments. Job Title: 2nd Line Support Team Coordinator.

Ideal candidates will have experience in IT support and a good understanding of technology. The role involves 1st and 2nd line support for digital contact centre technologies. A leading IT services company is seeking a Principal Renewables Consultant for a Support Engineer position in Bristol.

The company offers competitive perks including employee ownership, extensive training, 33 days of leave, and wellness support, ensuring a supportive and inclusive work environment. This hybrid role involves managing user services, troubleshooting IT issues, and supporting various IT projects. The id

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Responsibilities include troubleshooting IT issues and escalating complex problems. Ideal candidates should have a passion for IT and strong communication skills.

Other organisations may call this role 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer, or IT Support Technician. So, if you have experience in an IT helpdesk support role and knowledge and experience of va

This temporary position based in London is ideal for someone with a keen interest in resolving technical issues and supporting business continuity. Provide first-line IT support to end-users, addressing hardware, software, and network-related issues. If you are an IT Support professional looking to