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SHS Family Support Practitioner (School-Based) Location: Laureate Academy, Warners End Rd, Hemel Hempstead HP1 3DW Hours: 5 days per week, Term Time Only + inset days Salary: £25,003 – £27,525 per annum (This role is term-time only; the salary is in line with working weeks) Closing date: 12/05/2026 Interview dates: 1st Stage interview: (online interview) 14/05/26 2nd Stage interviews: (In person): 19/05/2026 This is a permanent position Our mission at School-Home Support is simple. We get children and young people back in school ready to learn, whatever it takes. Is this a mission for you? Yes? Then read on. We are looking for a Family Support Practitioner to join our team and to make a difference in children’s lives every single day. As the Family Support Practitioner, you will be based at the setting and work in close partnership with school staff to deliver a programme of casework to promote and improve educational outcomes for the children and their families we support. You will also focus your support to help improve attendance, punctuality and engagement in learning. You will have excellent relationship-building and communication skills with a proven ability to communicate with a wide group of people. You’ll have previous experience of: • working in an education setting or similar to improve a child’s school attendance and engagement in learning, • working and engaging with parents/carers, children or individuals through individual and/or group-based support, • factors affecting a child’s capacity to learn, • working with families from diverse communities, • holistic family support As an employer, we offer: • Employee Assistance Programme, providing confidential support for you and your family, • Life assurance for added financial security, • Pension scheme, • A structured induction programme with training throughout your first 6 months to help you feel confident and supported in your role, • Regular supervision and reflective practice to support your wellbeing and professional development, • The opportunity to make a meaningful difference to the lives of children, young people and families, • A supportive and collaborative team environment where your experience and ideas are valued School-Home Support takes very seriously, the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to a DBS Check. All practitioner roles at SHS are subject to an Enhanced DBS Check. To Apply If you feel you are a suitable candidate and would like to work for School-Home Support, please click apply to be redirected to our website to complete your application.

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on... Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Hemel Hempstead - Hertfordshire (You will be working across two schools in Hemel Hempstead) Salary: £26k-£31k base salary + mileage payments and great benefits What you will bring to the role: • Previous experience in an IT Support capacity up to 2nd line would be great, but not essential., • Experience of working within a school, academy or College would be very highly desired and advantageous., • Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony, • Experience supporting Office 365, Google Workspace and Chromebook is highly desirable.

Job Title: 2nd Line Support Engineer Salary: £28,000 – £32,000 per annum (depending on experience) Location: Hemel Hempstead Hours: Monday to Friday, covering shifts between 8:00am – 6:00pm A rapidly expanding IT consultancy and cloud services provider is looking for a 2nd Line Support Engineer to join their growing team. This is a fantastic opportunity for a driven individual with managed services experience who is keen to broaden their technical exposure and take the next step in their career. Interested in finding out more? You’ll be part of a close-knit, fast-paced team where teamwork is essential. The company promotes a positive working environment, with regular social events and a strong focus on employee development through tailored training and progression opportunities. Key responsibilities: • Handling and resolving service tickets through the internal helpdesk system, • Communicating with clients to understand and meet their IT needs, • Supporting, recommending, and implementing appropriate technology solutions, • Ensuring the smooth day-to-day running of client IT systems, • Delivering support via phone, remote tools, and occasional on-site visits, • Assisting with project delivery from initial scoping through to completion and aftercare Skills and experience required: • Experience with Microsoft Windows (7 and above) and Microsoft Office (2010 onwards), • Strong knowledge of Microsoft 365 environments, • Familiarity with networking equipment such as switches, routers, and firewalls, • Previous experience working within a busy IT support/helpdesk environment, • Ideally 2–3 years’ experience in IT support within a managed services setting, • Full UK driving licence and access to a vehicle, • Excellent communication and customer service skills, • Strong attention to detail with the ability to learn quickly, • A proactive mindset and enthusiasm for new technologies, • Ability to work effectively within a collaborative team Additional information: • This is primarily an office-based role, with occasional travel to client sites (approximately twice per month), • Ideal for someone passionate about IT and eager to gain exposure to a wide range of technologies, • Clear opportunities for career progression within a growing organisation Candidates with experience in roles such as IT Support Engineer, Infrastructure Engineer, IT Service Engineer, IT Support Consultant, or IT Service Consultant are also encouraged to apply. For your information: *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

IT Support Engineer / Multi-Site Support TechnicianLocation: Field-based across regional client sites + office supportSalary: Up to £31,000 + mileage + benefitsType: Full-time, Permanent Hemel Hempstead The Opportunity A growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region. This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You'll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service. A great opportunity for someone looking to develop their technical skills within a varied MSP environment. Key ResponsibilitiesSupport & Service Desk • Provide 1st / 2nd line support across hardware, software and user issues, • Log, manage and resolve tickets within agreed SLAs, • Escalate more complex issues where required, • Deliver clear updates and excellent customer communication throughoutOn-Site Client Support, • Visit customer sites for scheduled support, installs and issue resolution, • Support users face-to-face with desktop, laptop and peripheral issues, • Assist with workstation setups, moves and equipment rollouts, • Build positive working relationships with end users and key contactsInfrastructure Support, • Assist in supporting servers, backups and core network infrastructure, • Manage Active Directory user accounts, permissions and password resets, • Support Microsoft 365 including Outlook, Teams and SharePoint basics, • Help maintain Wi-Fi, printers, switches and connectivity servicesTechnical Environment, • Windows 10 / 11, • Microsoft 365, • Active Directory, • Azure / Entra ID (basic exposure), • Intune (desirable), • Printers / Peripherals, • Networking fundamentals (DNS, DHCP, Wi-Fi), • Backup solutions, • Ticketing systemsWhat We're Looking For, • Previous experience in a 1st / 2nd line IT support role, • MSP or multi-site support experience highly desirable, • Strong troubleshooting and customer service skills, • Organised, reliable and able to manage workload independently, • Full UK driving licence and willingness to travel between sites, • Keen to learn and progress technicallyWhat's on Offer, • Salary up to £31,000, • Mileage / travel expenses, • Ongoing training and development, • Varied role with exposure to multiple environments, • Friendly and supportive technical team To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Supp

This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. Providing day-to-day 1st and 2nd Line support to internal users. Service Desk Engineer (1st/2nd Line)

Optoma Europe Ltd is seeking a Junior Infrastructure Engineer for a hybrid working opportunity split between 60% in the Hemel Hempstead office and 40% remote work. In this hands-on role, you will provide 1st and 2nd line IT support, troubleshooting user issues across the business. The ideal candidat

Responsibilities include providing 1st and 2nd line support, assisting with Windows Server and Microsoft 365 administration, and overseeing IT device procurement. Optoma Europe Limited is looking for a Junior Infrastructure Engineer to support IT operations in a hybrid working environment, with 60%

Optomaeurope in Hemel Hempstead is looking for a Junior Infrastructure Engineer with a focus on 1st and 2nd line IT support, working 60% of the time onsite and 40% remotely. The role involves troubleshooting user issues, supporting Microsoft 365, and assisting in infrastructure maintenance. Ideal ca

SHS Family Support Practitioner (School-Based) Location: Laureate Academy, Warners End Rd, Hemel Hempstead HP1 3DW Hours: 5 days per week, Term Time Only + inset days Salary: £25,003 - £27,525 per annum (This role is term-time only; the salary is in line with working weeks) Closing date: 12/05/2026 Interview dates: 1st Stage interview: (online interview) 14/05/26 2nd Stage interviews: (In person): 19/05/2026 This is a permanent position Our mission at School-Home Support is simple. We get children and young people back in school ready to learn, whatever it takes. Is this a mission for you? Yes? Then read on. We are looking for a Family Support Practitioner to join our team and to make a difference in children's lives every single day. As the Family Support Practitioner, you will be based at the setting and work in close partnership with school staff to deliver a programme of casework to promote and improve educational outcomes for the children and their families we support. You will also focus your support to help improve attendance, punctuality and engagement in learning. You will have excellent relationship-building and communication skills with a proven ability to communicate with a wide group of people. You'll have previous experience of: • working in an education setting or similar to improve a child's school attendance and engagement in learning * working and engaging with parents/carers, children or individuals through individual and/or group-based support * factors affecting a child's capacity to learn * working with families from diverse communities * holistic family support * safeguarding processes and referral routes for safeguarding children We are committed to maximising staff wellbeing and creating an inclusive, safe environment where everyone feels comfortable bringing their authentic selves to work. As an employer, we offer: • Employee Assistance Programme, providing confidential support for you and your family * Life assurance for added financial security * Pension scheme * A structured induction programme with training throughout your first 6 months to help you feel confident and supported in your role * Regular supervision and reflective practice to support your wellbeing and professional development * The opportunity to make a meaningful difference to the lives of children, young people and families * A supportive and collaborative team environment where your experience and ideas are valued * Opportunities to build strong relationships with schools and communities through varied and rewarding work Please demonstrate how you meet the essential criteria of the person specification in your supporting statement. School-Home Support takes very seriously, the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to a DBS Check. All practitioner roles at SHS are subject to an Enhanced DBS Check. To Apply If you feel you are a suitable candidate and would like to work for School-Home Support, please proceed through the following link to be redirected to our website to complete your application.

SHS Family Support Practitioner (School-Based) Location: Laureate Academy, Warners End Rd, Hemel Hempstead HP1 3DW Hours: 5 days per week, Term Time Only + inset days Salary: £25,003 – £27,525 per annum (This role is term-time only; the salary is in line with working weeks) Closing date: 12/05/2026 Interview dates: 1st Stage interview: (online interview) 14/05/26 2nd Stage interviews: (In person): 19/05/2026 This is a permanent position Our mission at School-Home Support is simple. We get children and young people back in school ready to learn, whatever it takes. Is this a mission for you? Yes? Then read on. We are looking for a Family Support Practitioner to join our team and to make a difference in children’s lives every single day. As the Family Support Practitioner, you will be based at the setting and work in close partnership with school staff to deliver a programme of casework to promote and improve educational outcomes for the children and their families we support. You will also focus your support to help improve attendance, punctuality and engagement in learning. You will have excellent relationship-building and communication skills with a proven ability to communicate with a wide group of people. You’ll have previous experience of: * working in an education setting or similar to improve a child’s school attendance and engagement in learning * working and engaging with parents/carers, children or individuals through individual and/or group-based support * factors affecting a child’s capacity to learn * working with families from diverse communities * holistic family support * safeguarding processes and referral routes for safeguarding children We are committed to maximising staff wellbeing and creating an inclusive, safe environment where everyone feels comfortable bringing their authentic selves to work. As an employer, we offer: * Employee Assistance Programme, providing confidential support for you and your family * Life assurance for added financial security * Pension scheme * A structured induction programme with training throughout your first 6 months to help you feel confident and supported in your role * Regular supervision and reflective practice to support your wellbeing and professional development * The opportunity to make a meaningful difference to the lives of children, young people and families * A supportive and collaborative team environment where your experience and ideas are valued * Opportunities to build strong relationships with schools and communities through varied and rewarding work Please demonstrate how you meet the essential criteria of the person specification in your supporting statement. School-Home Support takes very seriously, the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to a DBS Check. All practitioner roles at SHS are subject to an Enhanced DBS Check. To Apply If you feel you are a suitable candidate and would like to work for School-Home Support, please click apply to be redirected to our website to complete your application

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on... Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Hemel Hempstead - Hertfordshire (You will be working across two schools in Hemel Hempstead) Salary: £26k-£31k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service.If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile