2nd line it support jobs in BasingstokeCreate job alerts

Join Our Client as a DV Cleared 3rd Line Storage & PKI Support Engineer in Basingstoke 6 months with possible extension Rate: Up to £500 per day via an approved umbrella company Must be willing and eligible to go through high security clearance Are you an experienced IT professional with a passion for supporting high-security government systems? Our client, a reputable organisation committed to building trust through innovation, is seeking a dedicated 3rd Line Storage & PKI Support Engineer to join their dynamic team in Basingstoke. What you'll be doing: • Providing expert support for storage solutions (Dell Avamar, Data Domain) and Public Key Infrastructure (PKI) systems (Microsoft, Thales), • Responding to escalations from 2nd Line and managing incidents via the Incident Process, • Supporting and maintaining PKI and storage solutions, including travel to other sites, • Conducting readiness assessments for new releases and producing detailed documentation, • Monitoring systems using Event Management tools (e.g., SCOM) and executing planned activities through Change Management processes, • Supporting backup and storage operations, ensuring system integrity and security What you'll bring: • Experience with storage solutions such as Dell Avamar & Data Domain, • Knowledge of Public Key Technologi...

Join Our Client as a 4th Line Cloud Support Engineer - Basingstoke Duration: 6 months Rate: Up to £575 per day via an approved umbrella company Must be willing and eligible to go through high security clearance Are you passionate about cloud technology and ready to take your skills to the next level? Our client, a reputable organisation committed to building trust through innovation, is hiring a dedicated 4th Line Cloud Support Engineer to join their dynamic team in Basingstoke. This is an exciting opportunity to work on high-profile projects within a collaborative environment. What you'll be doing: * Provide expert support for cloud (compute & storage) technologies, including VMware and Horizon VDI. * Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. * Conduct readiness assessments for new releases, ensuring smooth deployment. * Maintain comprehensive documentation such as Work Instructions and Patching Schedules. * Manage lifecycle of supported products, ensuring they remain supported and up-to-date. * Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations. * Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM). What you'll bring: * Extensive VMware experience (vCenter, ESXi, NSX, VCF). *...

Helpdesk Engineer Officed Based Only £32,000 - £35,000 per annum 8:30am – 5:00pm Monday – Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support). Background needed for this role: * Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom) * Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others. * Good knowledge of Audio-Visual & Video Conferencing * Experienced with supporting customers via telephone * Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems Responsibilities * Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems. * Troubleshooting a wide range of AV, UC and related technical issues. * Logging, categorising, prioritising and managing incidents and service requests accurately. * Communicating clearly with user...

Contract IT Service Desk Engineer Duration: 3 months IR35 Status: Small Company Exemption Location: Fully remote working, Basingstoke office if hybrid working is preferred Our client is seeking Contract IT Support Engineer to support a Microsoft-focused MSP delivering primarily BAU support and assist with cloud project work. You'll provide day-to-day IT support while contributing to Microsoft 365 migrations and modern workplace deployments. Working in a small team, you'll take ownership of tickets, ensuring timely resolution and excellent customer service. Key Responsibilities 1st/2nd line support via phone and email Manage tickets in line with SLAs Support Microsoft 365 environments Maintain backups, monitoring, and endpoint security Assist with onboarding and basic infrastructure upgradesKey Skills 3+ years IT support experience (MSP preferred) Strong Microsoft 365 admin experience Windows server admin Windows 10/11 Knowledge of SharePoint/Intune Basic networking knowledge (DNS, TCP/IP, DHCP, VPN, Firewalls)Desirable: Any experience in the following Azure, Hyper-V, macOS. If you're a contract IT support engineer with excellent customer service skills, please apply to the role for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

Join Our Client as a 4th Line Cloud Support Engineer - Basingstoke Duration: 6 months Rate: Up to £575 per day via an approved umbrella company Must be willing and eligible to go through high security clearance Are you passionate about cloud technology and ready to take your skills to the next level? Our client, a reputable organisation committed to building trust through innovation, is hiring a dedicated 4th Line Cloud Support Engineer to join their dynamic team in Basingstoke. This is an exciting opportunity to work on high-profile projects within a collaborative environment. What you'll be doing: * Provide expert support for cloud (compute & storage) technologies, including VMware and Horizon VDI. * Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. * Conduct readiness assessments for new releases, ensuring smooth deployment. * Maintain comprehensive documentation such as Work Instructions and Patching Schedules. * Manage lifecycle of supported products, ensuring they remain supported and up-to-date. * Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations. * Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM). What you'll bring: * Extensive VMware experience (vCenter, ESXi, NSX, VCF). * Knowledge of Horizon VDI and Windows Server environments. * Experience with physical networking and cloud administration (e.g., vCloud Director). * Familiarity with Event Management tools and scripting (PowerShell). * Strong problem-solving skills and the ability to take on technical leadership activities. * Ability to work on-site in Basingstoke on a rotating shift pattern (Apply online only) / (Apply online only)). If you're ready to contribute to innovative cloud solutions and thrive in a fast-paced environment, we want to hear from you! Apply now to join a team dedicated to making a difference

Service Desk Engineer | Basingstoke (Hybrid) | Full Time | £33,000-£36,000 per annum Our client, a growing Microsoft Solutions Partner, is expanding their Managed Services team and looking to recruit a Service Desk Engineer in Basingstoke, Hampshire. This role focuses on delivering high-quality 1st and 2nd line support across Microsoft 365, Entra ID, Intune, and Azure environments, supporting modern workplace solutions for a range of customers. What’s In It For You Competitive salary package Flexible and relaxed working environment Opportunities to develop skills and gain qualifications within the Microsoft Cloud arena 5% Company pension contribution Group Life Assurance and Group Income Protection Hybrid working: approximately 50% office-based in Basingstoke, with the remainder remote (plus occasional travel to customer sites – around 2 days per month)” Required Skills & Experience Minimum 2 years’ experience in an IT support or service desk environment, or a strong technical background supported by relevant education Experience supporting Windows and macOS endpoint operating systems Working knowledge of Microsoft Entra ID and Microsoft Intune in a production environment Experience supporting Microsoft 365, including: Exchange Online Teams SharePoint Online User and group management Practical experience using PowerShell for administration or automation Basic knowledge of Azure IaaS (Virtual Machines, networking, VPNs) Strong understanding of Microsoft Office applications (Word, Excel, PowerPoint) Excellent communication skills with the ability to explain technical issues clearly to non-technical users Strong analytical and problem-solving skills Strong Familiarity with ITIL-aligned service desk processes and tools Well organised, self-motivated, and customer-focused with a proactive, “can-do” attitude Desirable Skills & Experience Previous experience working within a Managed Service Provider (MSP) environment Exposure to the Microsoft Power Platform (Power Automate, Power Apps), particularly for simple workflows or automation Microsoft certifications (e.g. MS-900, MD-102, SC-300) or equivalent experience Service Desk Institute or ITIL-aligned qualification Key Responsibilities Service Delivery & Support Provide effective 1st and 2nd line support for customer incidents and service requests, ensuring timely resolution in line with SLAs and customer expectations Troubleshoot and resolve issues across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Entra ID, and Intune Support modern endpoint environments across Windows and macOS, including device enrolment, configuration, compliance, and application deployment via Intune Escalate complex issues where appropriate, ensuring clear technical notes and customer communication Follow and adhere to defined support processes and procedures in line with the EIT Service Desk Standards Assist with change, problem, and asset management activities as required Hybrid working with circa 50% from the Basingstoke main office location and 50% homeworking (plus occasional travel to customer sites - circa 2 days per month) Microsoft Cloud & Modern Workplace Support and administer Entra ID (identity, access, MFA, conditional access) Support Microsoft Intune (Endpoint Manager), including device onboarding, policies, compliance, and application management Administer Exchange Online (mailboxes, permissions, transport rules) and SharePoint Online (permissions, sites, collaboration features) Provide basic support for Azure IaaS workloads (Azure VMs, networking, VPN connectivity) Use and develop PowerShell scripts to automate common administrative and support tasks Skills Development & Collaboration Maintain and develop technical skills through self-directed learning and formal training, particularly within Microsoft cloud technologies Assist with project-based work alongside the support function when required Governance & Compliance Support the organisation’s ISO accreditation by following documented procedures and contributing to audits, reviews, and continual improvement activities Carry out additional tasks as directed by your Line Manager, aligned to business and customer needs What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR

Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. Ensure support tickets are managed in line with agreed SLAsCommunicate effectively with clients,

This role focuses on providing high-quality technical support to users, addressing issues across hardware and software, and assisting new starters. A prominent technology company in the UK is seeking a 1st Line Analyst to support its growing team. This position offers an excellent opportunity for ca

This role offers a hybrid work model along with various benefits including annual leave and professional development opportunities. A technology and cyber security firm in Solihull is seeking a 1st Line Service Desk Engineer to provide exceptional customer support. The ideal candidate has experience

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

The position involves configuring datacentre equipment, providing both on-site and on-call support while monitoring the system's availability and performance. Ideal for proactive and organized individuals, the role offers ongoing development in the IT support field within a dynamic team. This positi

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. The company offers competitive salaries, hybrid work options, and robust professional development opportunities. In this role, you will handle incoming calls,

Candidates should have experience with virtualisation technologies and Microsoft 365, along with strong communication skills. The position offers hybrid working, private medical insurance, and various employee benefits. A leading cloud services provider in the UK seeks a Cloud Support Engineer to de

The ideal candidate will possess strong communication skills, a proven background in IT support, and an understanding of cloud technologies. A leading cybersecurity firm seeks a 2nd Line Support Engineer for their Cambridge and London offices. In this role, you will handle escalations from the 1st L

You will work across Microsoft technologies, networking, firewalls, and endpoint management, with a mix of remote support and on‑site client visits. This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. Good understandin

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Our core services include support desk, on-sit

The ideal candidate should have significant experience in IT Support with a strong grasp of troubleshooting across various platforms, and excellent communication and customer service skills. A cybersecurity company is looking for a 2nd Line Engineer to join their IT department in Greater London. Thi

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis. Please apply with an up-to-date CV to register your

Candidates must have proven experience in 2nd / 3rd Line roles, a strong background in Windows Server and Microsoft 365, and the ability to handle complex support issues effectively. The position involves a mix of hands-on technical support, project delivery, and onsite client engagement. A well-est

To protect the UK, we need a truly diverse workforce that reflects the society we serve, including different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking, and those with disabilities or neurodivergent conditions. We welcome applications from everyone, incl

Responsibilities include providing technical support for Microsoft 365, Azure, and Windows Server, troubleshooting networking issues, and collaborating with senior engineers. You will also benefit from a competitive salary, annual bonuses, and extensive training opportunities while traveling to clie

A growing technology company in Greater London is looking for an IT Support Engineer to provide 1st and 2nd line support to their employees. This hybrid position requires onsite presence 3-4 days a week, where you will assist with mobile and telephone/VoIP support, AV and video conference equipment,

Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. Respond to support requests via phone and email, logging and tracking incidents in the IT service system

Candidates should have 2-3 years of IT support experience and a strong understanding of Windows OS and M365. The position offers flexible working arrangements across various locations in the UK, emphasizing a positive client experience and collaborative IT support environment. A technology solutions

We partner with the biggest entertainment brands and companies in the world to deliver the A‑list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. This is a hands‑on role combinin

The ideal candidate will support a large user base, resolve complex technical issues, manage ICT teams, and implement efficient service processes. You will enhance team knowledge and drive continuous improvement in service delivery and user satisfaction. This role requires strong problem-analysis sk

Along with a competitive salary, this company offers various benefits, including a pension scheme and generous holiday entitlement. This role involves providing advanced technical support, mentoring 1st Line Engineers, and managing relationships with suppliers. A leading vehicle repair company in th

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). A strong level of technical support is required as this is a hands-on role with the requirem

Being a people person, delivering support in a friendly and positive manner. You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. As a 1st line engineer, you will a

The role includes first and second line support, troubleshooting issues, and managing helpdesk queries. Full training is provided, and applicants can expect a supportive team environment and opportunities for career progression within a growing organization. A leading software company in Telford see

Key responsibilities include providing technical expertise, delivering excellent customer service, building stakeholder relationships, managing assets, designing and deploying server architecture, and supporting performance monitoring and escalation processes. This office-based role offers flexibili

Never ending supply of hot and cold drinks, biscuits, sweets, and fruit. You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. Ability to prioritise, multitas

A leading vehicle repair company in the UK is looking for a Level 1 IT Engineer to provide first line support for IT issues. You will be responsible for troubleshooting and resolving basic technical problems, logging support tickets, and monitoring system performance. The company offers a competitiv

This role requires proficiency in supporting Windows systems and Microsoft 365, with responsibilities including incident management, technical troubleshooting, and excellent customer service. The position offers competitive salary, benefits, and clear opportunities for career progression. A managed

A specialist IT services provider is seeking an experienced 2nd Line Support Technician in Ringwood, Hampshire. The role offers a salary range of £26,000 to £30,000, a hybrid working model, and various benefits including company profit share, training, and private medical insurance. Applicants sho

The role involves providing first line support, managing Office 365 and Google Suite accounts, and ensuring data security for the company's systems. Candidates should possess strong problem-solving abilities, excellent communication skills, and a solid understanding of IT systems. The job offers a c

Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience. Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequence

This role offers competitive salary, professional growth opportunities, and a chance to impact residents' lives positively. A local government authority in North Tyneside is seeking passionate individuals to join their IT Infrastructure team. As a member, you will provide technical support, manage i

Working under the guidance of the 2nd Line Support Team Lead, you will be responsible for the management, configuration, and support of user devices and applications, leveraging Microsoft Intune and Microsoft 365 technologies. As an 2nd Line Technical Support Engineer, you will play a key role in en

The role involves providing 1st and 2nd line support to internal users, maintaining IT infrastructure, and resolving technical issues. Candidates should have a minimum of 2 years' experience in IT support and proficiency in tools like Intune and VMWare. A prestigious legal institution in Greater Lon

You will handle inbound Service Desk calls, diagnose issues, and provide exceptional service to clients. Essential qualifications include experience as a Service Desk Engineer and foundational knowledge of Apple Macs and Microsoft 365. This permanent role promises career growth and includes a variet

A leading technology company in London is seeking a 2nd Line Support Engineer to serve as a global escalation point for complex IT issues, manage cloud environments, and drive automation processes. The ideal candidate should possess strong expertise in Jira and have experience with AWS, Azure, and c

A staffing solutions company is seeking a skilled Network Support Engineer to provide 2nd line support and aid in critical infrastructure projects in a hybrid role. The engineer will collaborate with project managers and on-site teams, performing hands-on configuration of network devices and trouble

Line IT Support Engineer – York – IT Services – Vendor Training and Accreditations REF 1059. Their client base covers a diverse range of markets and therefore have a suite of Companies / Brands offering support and infrastructure as a service to end users all over the UK. This new role will pr

Working as a Service Desk Engineer / 1st Line Support IT Helpdesk Analyst you will provide first and second line IT support, handling helpdesk queries, troubleshooting issues and delivering excellent customer service. Do you have First Line IT Support experience, looking to progress into a Second Li

With a focus on hybrid work, the ideal candidate will have 2-3 years of IT support experience, strong communication skills, and a commitment to effective service delivery. A leading technology firm seeks a Second Line Support Analyst to provide essential IT support for a network of offices in the UK

A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. Responsibilities include troubleshooting technical issues, setting up new sites, and

A leading IT service provider in England seeks a First Line Support Engineer to deliver outstanding technical support. The successful candidate will undergo 6 months of office-based training before transitioning to a hybrid work model of 3 days from home and 2 days in the office. This role involves