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Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development. About Dematic: Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact. Key Responsibilities: • Delivering 2nd line support services for both new and long-term existing customers., • Carrying out software support including documentation of incoming service cases including a description of solutions., • Collaborate with functional departments on software projects and provide insightful feedback., • Support international project commissioning and after-go-live support., • Service support for existing customers., • Provide software development for WCS, MFC and OFS systems (PTL, PbV)., • Handle change request processing for existing customers. Qualifications & Experience: • Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges., • Experience with software architectures and software development in Java., • Knowledge of Warehouse Management/Execution systems would be beneficial to the role., • Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges., • Experience within a similar 2nd line IT or Software support function., • Experience in Java software development., • Confident handling of databases (Oracle)., • Willingness to share 24/7 on-call duties with the team., • Ability to travel when needed. Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Their core services include support desk, on-s

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Join a professional culture offering exposure to legal technolog

This full-time position involves delivering onsite and remote IT support, troubleshooting various operating systems and applications, and ensuring high-quality customer service. A managed services provider is looking for an IT Field Support Engineer / Onsite Second Line Technician in London. The ide

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis. Please apply with an up-to-date CV to register your

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. In this role, you will handle incoming calls, diagnose issues, provide support, and maintain client documentation. Ideal candidates should have over two years

To protect the UK, we need a truly diverse workforce that reflects the society we serve, including different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking, and those with disabilities or neurodivergent conditions. We welcome applications from everyone, incl

Candidates should have experience with virtualisation technologies and Microsoft 365, along with strong communication skills. The position offers hybrid working, private medical insurance, and various employee benefits. A leading cloud services provider in the UK seeks a Cloud Support Engineer to de

The ideal candidate will possess a strong customer service orientation and a passion for IT, coupled with excellent communication skills to effectively liaise with both technical and non-technical stakeholders. This role focuses on delivering exceptional 1st and 2nd line support for desktop hardware

Ideal candidates should have hands-on experience with the Acturis platform and a solid understanding of application support in a complex systems environment. A leading insurance service provider in Greater London is seeking an Acturis Application Support Engineer to provide second-line support for t

This temporary position based in London is ideal for someone with a keen interest in resolving technical issues and supporting business continuity. The role of IT Support within the financial services industry involves providing technical assistance and troubleshooting to ensure smooth technology op

The ideal candidate has some experience in IT support, is well-versed in Windows and Microsoft Office, and has a desire to learn new technologies. An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for client

Other organisations may call this role 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer, or IT Support Technician. Excited for our future, we’ve got a great mission and vision and a clearly defined strateg

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Responsibilities include troubleshooting IT issues and escalating complex problems. Ideal candidates should have a passion for IT and strong communication skills.

Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered. Known for our commitment to exceptional service and innovation, we’re experiencing strong growth and offer the perfect environm

A leading UK IT service provider is seeking an ICT Associate based in Bathgate to offer first-line technical support across multiple sites. This role involves managing support requests, providing expert advice on IT best practices, and ensuring a positive user experience. Candidates should possess s

Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management. Experience in a 2nd line (or strong 1st line stepping up) role within an MSP or fast‑paced support environment. You’ll be joining a team that prides itself on quality, pace and ownership,

This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. Candidates must have 2–5 years of experience in a support role with a st

Never ending supply of hot and cold drinks, biscuits, sweets, and fruit. You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. You’ll work closely with coll

A forward-thinking managed services company is seeking an IT Field Support Engineer to provide onsite and remote IT support in Central London. Responsibilities include troubleshooting Windows and Mac systems, supporting Microsoft 365, managing networking solutions, and ensuring secure IT infrastruct

A leading technology company in the UK seeks an experienced individual for its Software Support Team to provide 2nd line support to customers. The role involves collaborating with various teams to deliver solutions, handling customer inquiries, and documenting service cases. Ideal candidates will ha

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Contract Recruitment Consultant | Connecting Top IT Support & Microsoft Dynamics Talent with Leading Opportunities.

A growing IT service provider in Northampton is seeking a motivated 1st Line IT Support Technician to manage support queries and ensure smooth IT operations. Candidates should have proven experience in IT helpdesk roles, strong IT and communication skills, and live within commuting distance. The rol

Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. AMCS offers team members more than just a job, but an opportunity to map out a care

Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. The role includes efficient

Candidates should have a foundational understanding of IT, with certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals. A leading IT support firm is seeking a Level One Engineer to provide first-level technical support. Strong communication and problem-solving skill

Deliver first- and second-line support across hardware, software, mobile devices, and network issues. Log, prioritise, and track incidents and requests using ServiceNow, ensuring all interactions are documented and managed within SLAs. Experience supporting; Windows 11, O365, Intune, Entra ID, Teams

Familiarity with networking, firewalls, virtualisation, and cyber security concepts. Friendly, professional, and proactive communication skills — both written and verbal. IT support (preferably 2nd line).

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. A leading IT consu

This role combines technical support with team coordination, providing 2nd line support across Microsoft, cloud, and network environments. A growing MSP is seeking a 2nd Line Support Team Coordinator in Greater London. A competitive salary of £40,000 per annum is offered for this on-site position n

Candidates should have 2-3 years of IT support experience, strong customer service skills, and knowledge of ITIL processes. The position offers benefits such as training opportunities, a Local Government Pension Scheme, and 26 days of annual leave that increases with service. This role involves supp

The position offers hybrid working and a comprehensive benefits package, including mental health support and unlimited paid time off. A leading technology company in London is looking for a 2nd Line Support Engineer. The role involves managing complex IT issues globally with expertise in AWS and Azu

Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. As a part of the Software Suppo

You will have the opportunity to work closely with senior IT team members and benefit from tailored mentoring and training. The ideal candidate has experience in a Service Desk or Helpdesk environment, supports both Windows and MacOS, and is eager to learn and grow professionally. This role involves

A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. This role involves providing technical support in an MSP environment, troub

We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. First-line and Second-Line IT Support. Eligo is proud to be an equal opportunity employer dedicated to foster

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. Responsibilities include troubleshooting technical issues, setting up new sites, and

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the Wollaston site in the Un

A reputable recruitment firm is seeking an IT Support professional for a temporary role in London within the financial services industry. The successful candidate will provide first-line support, manage technical queries, and assist with system setup and maintenance. With over 5 years of experience

A leading tech organization in Greater London is seeking candidates for First Line IT Customer Support roles. This position serves as the first point of contact, handling IT requests and issues. The role offers full-time and part-time options with a competitive salary ranging from £33,750 to £40,0

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service