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IT Infrastructure & Support Engineer What’s in it for you? Broad infrastructure exposure | Work alongside senior engineers | Involvement in projects and improvements | Develop cloud, networking and security skills | Structured, enterprise IT environment Must have’s • Minimum 4+ years’ experience in a 2nd Line (or above) support environment, • Strong troubleshooting and analytical skills, • Good knowledge of server administration, networking and Microsoft cloud platforms, • Experience with virtualisation (VMware or Hyper-V), • Understanding of security fundamentals (patching, endpoint protection, access control), • Experience working within ITIL-style processes (incident, request, change management), • Experience with Microsoft Azure, Defender, Entra ID, Intune, Exchange Online, SharePoint, • Exposure to Fortinet (FortiGate, FortiSwitch, FortiAP etc.), • Experience with Veeam Backup & Replication, • Knowledge of Linux, SQL or automation tools, • Experience with HaloITSM, NinjaOne or Confluence Infrastructure Operations • Supporting day-to-day IT infrastructure including servers, storage, networking and cloud platforms, • Performing system health checks and reporting issues, • Acting as an escalation point for complex service desk tickets, • Troubleshooting and resolving technical issues, • Applying patching, security configurations and access controls, • Supporting compliance frameworks including ISO 27001, GDPR and Cyber Essentials, • Supporting LAN, WAN and Wi-Fi environments, • Assisting with configuration of switches, firewalls and network devices, • Supporting Azure and virtual environments under senior guidance, • Provisioning systems using approved build standards, • Supporting backup systems and disaster recovery solutions, • Participating in failover testing and documenting results, • Working with internal teams and global IT functions, • Supporting vendor interactions and providing technical input, • Installing and maintaining hardware and software, • Ensuring systems are patched and up to date, • Identifying opportunities for improvement and automation, • Opportunity to contribute to infrastructure projects (implementation, testing, documentation), • Exposure to a wide range of technologies including:, • Azure, VMware ESXi, Active Directory, DNS, Fortinet, Veeam, Windows Server & Windows 11, • Ideal for someone looking to grow further into infrastructure and cloud engineering Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.

2nd/3rd Line Infrastructure Engineer What’s in it for you? Broad infrastructure exposure | Work alongside senior engineers | Involvement in projects and improvements | Develop cloud, networking and security skills | Structured, enterprise IT environment Must have’s • Minimum 4+ years’ experience in a 2nd Line (or above) support environment, • Strong troubleshooting and analytical skills, • Good knowledge of server administration, networking and Microsoft cloud platforms, • Experience with virtualisation (VMware or Hyper-V), • Understanding of security fundamentals (patching, endpoint protection, access control), • Experience working within ITIL-style processes (incident, request, change management), • Ability to communicate technical issues to non-technical users Nice to have’s • Experience with Microsoft Azure, Defender, Entra ID, Intune, Exchange Online, SharePoint, • Exposure to Fortinet (FortiGate, FortiSwitch, FortiAP etc.), • Experience with Veeam Backup & Replication, • Knowledge of Linux, SQL or automation tools, • Experience with HaloITSM, NinjaOne or Confluence, • Relevant certifications (Microsoft, VMware, CompTIA etc.) So what will you be doing? Infrastructure Operations • Supporting day-to-day IT infrastructure including servers, storage, networking and cloud platforms, • Performing system health checks and reporting issues, • Acting as an escalation point for complex service desk tickets, • Troubleshooting and resolving technical issues, • Applying patching, security configurations and access controls, • Supporting compliance frameworks including ISO 27001, GDPR and Cyber Essentials, • Supporting LAN, WAN and Wi-Fi environments, • Assisting with configuration of switches, firewalls and network devices, • Supporting Azure and virtual environments under senior guidance, • Provisioning systems using approved build standards, • Supporting backup systems and disaster recovery solutions, • Participating in failover testing and documenting results, • Working with internal teams and global IT functions, • Supporting vendor interactions and providing technical input, • Installing and maintaining hardware and software, • Ensuring systems are patched and up to date, • Identifying opportunities for improvement and automation, • Opportunity to contribute to infrastructure projects (implementation, testing, documentation), • Exposure to a wide range of technologies including:, • Azure, VMware ESXi, Active Directory, DNS, Fortinet, Veeam, Windows Server & Windows 11, • Ideal for someone looking to grow further into infrastructure and cloud engineering Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.

Cyber Security Placement Programme - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Technician role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. In this role the average starting salary is £45K. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engineer, IT Security engineer, Trainee IT Security engineer, Trainee Cyber Security engineer 'Please note that this is a training course and fees apply’

Trainee Network Engineer - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a Network Technician role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam. Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. In this role the average starting salary is £45K. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Junior Network

This hybrid position requires two days in the office weekly, with opportunities for progression into more advanced roles. The ideal candidate will have strengths in Windows environments, networking, and cloud services, supported by relevant IT certifications. If you are ready to develop your career

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Their core services include support desk, on-s

Ideal candidates will have experience in IT support and a good understanding of technology. The role involves 1st and 2nd line support for digital contact centre technologies. A leading IT services company is seeking a Principal Renewables Consultant for a Support Engineer position in Bristol.

This role involves delivering top-quality 1st line support and gaining experience in infrastructure and project work. The position offers a salary between £26,000 – £28,000 and a supportive learning environment with clear progression routes. Candidates should have 1–2 years of experience, stro

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. This is an exciting opportunity to join a prestigious orga

Are you an experienced IT Support professional seeking a challenging role with growth potential? We’re looking for a Senior IT Support Engineer to join this thriving MSP. Line IT Support Engineer – MSP – 48K. Extensive experience in client-facing 3rd line IT support.

You will provide crucial 1st and 2nd line support for their ECHO application, managing client communications and ensuring issues are resolved efficiently. A sustainability software company is seeking an enthusiastic Application Software Support Engineer to join their team in Richmond-upon-Thames. Th

You will have the opportunity to work closely with senior IT team members and benefit from tailored mentoring and training. The ideal candidate has experience in a Service Desk or Helpdesk environment, supports both Windows and MacOS, and is eager to learn and grow professionally. This role involves

The position offers hybrid working and a comprehensive benefits package, including mental health support and unlimited paid time off. A leading technology company in London is looking for a 2nd Line Support Engineer. The role involves managing complex IT issues globally with expertise in AWS and Azu

This full-time position involves delivering onsite and remote IT support, troubleshooting various operating systems and applications, and ensuring high-quality customer service. A managed services provider is looking for an IT Field Support Engineer / Onsite Second Line Technician in London. The ide

A digital services company in Cheltenham is seeking a First Line IT Support Engineer. Candidates should have experience supporting Windows environments and Microsoft 365 services. This is an excellent opportunity for those looking to further develop their IT support skills in a collaborative setting

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the Wollaston site in the Un

To troubleshoot complex IT issues that have been escalated from 1st line Service desk team, utilizing your technical expertise in technical problem solving, customer services and IT knowledge in order to deliver exceptional support for internal users. To provide 2nd line support on a wide range of I

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. Responsibilities include troubleshooting technical issues, setting up new sites, and

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

A reputable recruitment firm is seeking an IT Support professional for a temporary role in London within the financial services industry. The successful candidate will provide first-line support, manage technical queries, and assist with system setup and maintenance. With over 5 years of experience

Other organisations may call this role2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer,orIT Support Technician. So, if you have experience in an IT helpdesk support role and knowledge and experience of vario

You’ll be joining a team that prides itself on quality, pace and ownership, working closely with both internal teams and customers to deliver real outcomes. Experience in a 2nd line (or strong 1st line stepping up) role within an MSP or fast‑paced support environment. Support and maintain Micros

Candidates should have a foundational understanding of IT, with certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals. A leading IT support firm is seeking a Level One Engineer to provide first-level technical support. Strong communication and problem-solving skill

Log, prioritise, and track incidents and requests using ServiceNow, ensuring all interactions are documented and managed within SLAs. Deliver first- and second-line support across hardware, software, mobile devices, and network issues. Provide level 1 support for essential Audio-Visual and Video Con

This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. The role involves providing high-quality technical support in both onsite

You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. Never ending supply of hot and cold drinks, biscuits, sweets, and fruit. Ability to prioritise, multitas

A forward-thinking managed services company is seeking an IT Field Support Engineer to provide onsite and remote IT support in Central London. Responsibilities include troubleshooting Windows and Mac systems, supporting Microsoft 365, managing networking solutions, and ensuring secure IT infrastruct

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Contract Recruitment Consultant | Connecting Top IT Support & Microsoft Dynamics Talent with Leading Opportunities.

An exciting opportunity for an experienced 2nd Line Support Engineer to join one of our leading Gloucestershire based clients who are expanding their team based out of an office in Gloucester. This represents an excellent opportunity to join a growing and progressive organisation with future opportu

A leading UK IT service provider is seeking an ICT Associate based in Bathgate to offer first-line technical support across multiple sites. This role involves managing support requests, providing expert advice on IT best practices, and ensuring a positive user experience. Candidates should possess s

A growing IT service provider in Northampton is seeking a motivated 1st Line IT Support Technician to manage support queries and ensure smooth IT operations. Candidates should have proven experience in IT helpdesk roles, strong IT and communication skills, and live within commuting distance. The rol

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-u

Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. The role includes efficient

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Join a professional culture offering exposure to legal technolog

Candidates should have 2-3 years of IT support experience, strong customer service skills, and knowledge of ITIL processes. The position offers benefits such as training opportunities, a Local Government Pension Scheme, and 26 days of annual leave that increases with service. This role involves supp

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

First-line and Second-Line IT Support. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. We actively celebrate and embrace differences, including but not limited to

A prestigious independent school in South London is looking for a passionate and experienced 2nd/3rd Line IT Technician to join their IT department. Competitive salary based on experience, with potential top earnings around £40k. This full-time position requires excellent IT support skills, especia

A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. This role involves providing technical support in an MSP environment, troub

A UK-based infrastructure services provider is seeking a 3rd Line IT Support professional to provide the highest level of technical support within their IT department. The ideal candidate will have extensive knowledge of IT systems, networks, and applications, along with strong problem-solving skill

The ideal candidate will have at least 4 years in 2nd/3rd line support, strong networking skills, and the ability to work on IT projects. This hybrid role involves hands-on infrastructure support, including desktop, cloud, and server management with a focus on Windows and Linux environments. A non-p

Candidates must have experience in IT support, familiarity with Microsoft 365 applications, and knowledge of ITIL practices. The successful candidate will be responsible for managing incidents, providing 1st and 2nd line support, and resolving user issues. This role involves contributing to service

We're hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands‑on technical support with team coordination responsibilities. Provide 2nd line support across Microsoft, cloud, and network environments. Support and maintain Microsoft 365, SharePoint, and endpoint management

The 3rd Line IT Support role is a critical position within the IT department, providing the highest level of technical support. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of