2nd line it support jobs in GloucesterCreate job alerts

Role: Infrastructure Support Engineer\n\nLocation: Gloucestershire (Hybrid – weekly office visits + client travel)\n\nSalary: Up to £40,000 + Bonus\n\nBenefits: Hybrid working, bonus scheme, pension, enhanced leave + perks\n\nOur client, a leading organisation in the education IT services sector, is hiring an Infrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base.\n\nThis role offers the opportunity to take ownership of helpdesk delivery while working on a wide range of modern infrastructure technologies, supporting both day-to-day operations and strategic projects.\n\nWhat you’ll do\n\nProvide 2nd/3rd line remote support to client IT teams\n\nDeliver onsite and remote project engineering across infrastructure environments\n\nSupport and manage firewalls, networks, servers, and cloud platforms\n\nConduct technical assessments and contribute to infrastructure roadmaps\n\nAct as an escalation point for complex technical issues\n\nYou’ll work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery.\n\nWhat we’re looking for\n\nStrong 2nd/3rd line experience across networking, firewalls, and Windows Server\n\nSolid understanding of DNS, DHCP, routing, and subnetting\n\nExperience with Microsoft 365, Intune, and Entra ID\n\nBackground working within an ITIL-aligned Service Desk environment\n\nProven ability to deliver onsite and client-facing engineering support\n\nThe ideal candidate will bring strong communication skills, a consultative mindset, and a proactive approach, and will thrive in a client-focused, fast-paced environment.\n\nWhy join?\n\nJoin a fast-growing, specialist IT organisation\n\nExposure to varied and modern technologies across multiple environments\n\nHybrid working with flexibility and autonomy\n\nClear progression and continuous development opportunities\n\nApply now to play a key role in delivering exceptional IT services

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Keywords: Infrastructure Engineer, Network Engineer, IT Support, Field Engineer, 2nd Line, 3rd Line, WiFi, Cisco, Windows Server, Azure, DHCP, DNS, Mitel, Cybersecurity, North England, Scotland, Manchester, Leeds, Sheffield. Infrastructure Engineer (Field Based). In this role, the successful field b

The range of brands you will be liaising and building rapport with offers a fresh approach to every day, you are able to handle tasks to completion, work independently. Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture

Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools. A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more. Someone who’s proactive, reliable, and comfortable working independently from home.

IT Support Engineer Salary: £23,000 Location: Chiswick, Hybrid Immediate Start, Opportunity to develop into a software development role I'm working with a market leader in the real estate industry looking to bring onboard an IT Support Engineer with a fantastic career path to develop into a developer role. This is a great opportunity for somebody early in their tech career and looking for an environment to learn and get exposure to different tech and roles. The IT Support Engineer will be involved in general IT support, working with the Microsoft stack Microsoft Office, SQL Server and get exposure to software such as .net & c#. Skills required for the IT Support Engineer are: • Experience working with Jira, Microsoft Office, SQL Server, • Great customer service skills, speaking with users over the phone and face to face, • Experience or a desire to move into a developer role, • An expert communicator & Great Enthusiasm 1st Line Engineer/ 2nd line Understanding Recruitment is acting as an employment agency for this vacancy.

This is a fantastic opportunity to step into a senior role within a supportive IT team that values progression and professional growth. You'll provide both 1st and 2nd line IT support, working closely with key business stakeholders to ensure systems remain reliable, efficient, and fit for purpose. I

Infrastructure Support Engineer Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits Were working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business thats redefining what great support looks like combining technical excellence with a consultative, customer-first approach. The Opportunity Youll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, youll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, youll: • Lead on Helpdesk provision and act as a key escalation point., • Troubleshoot and configure networks, firewalls, and Windows Server environments., • Deliver remote and onsite project engineering for clients., • Conduct technical assessments and produce high-quality reports., • Build lasting relationships with clients, becoming a trusted technical partner.What Wer...

Infrastructure Analyst Gloucester Overview The client provides end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. The company also supports clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply They are seeking to appoint an Infrastructure Analyst to join our expanding technical team. This is a hands-on, customer-facing role where you will act as a key point of contact for our managed service clients. You will be responsible for handling incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will be expected to work independently when required, managing your workload in an organised and efficient manner. As an Infrastructure Analyst, you will communicate regularly with both internal stakeholders and managed service clients. You will play a key role in supporting the wider service desk team, using strong problem-solving skills to diagnose and resolve technical issues. The role is based in our Gloucester office, with occasional travel to customer and data centre sites across the UK. Key Responsibilities The key responsibilities for this role include: • Acting as a second line support engineer for managed service clients., • Logging, managing, and resolving incidents and service requests within agreed service levels., • Troubleshooting issues across end-client servers, networks, and cloud platforms., • Providing remote and occasional on-site support to clients., • Escalating more complex issues to senior engineers where required., • Ensuring the successful management, support, and maintenance across the entire Cloud infrastructure platform (compute, network, storage)., • Instigate and orchestrate changes to both Client side and the Cloud infrastructures, in line with the companies and client specific change control processes., • Facilitate and contribute to the delivery of technical projects and work packages for the company and its clients., • Comply with all company and ISO policies, audit, and legal requirements such as Health & Safety, Data Protection Act, etc. Experience The Infrastructure Engineer should have demonstrable experience of use and support of the following systems and platforms: • A strong customer service mindset with clear communication skills, • A logical and methodical approach to troubleshooting, • A willingness to learn and develop into a broader infrastructure role, • The ability to manage workload and prioritise effectively, • A positive, proactive attitude within a team environment It would also be beneficial to have some experience of the following: • Backup technologies (Veeam/Arcserve), • VMware ESXi, • Microsoft Hyper-V, • HaloPSA, • Anti-virus technologies (Sophos), • Web and E-mail Security (Mimecast), • PRTG Monitoring, • Datto RMM, • Multi-factor authentication, • Windows technologies (Server/AD/ADFS/GPO), • SAN Technologies (HPE/Seagate/Dell), • Microsoft Office 365 If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply For more information, please contact Giles Churchill at Amida

IT Support Engineer - Gloucester Salary - DOE An exciting opportunity has arisen for an IT Support Engineer to join a rapidly growing advanced manufacturing business. This is a varied, hands-on role where you'll act as the primary IT support contact, providing 1st and 2nd line support while assisting with wider IT operations, infrastructure, systems administration and technology projects. You'll be responsible for supporting end users, managing Microsoft 365 environments, configuring hardware and software, maintaining IT systems, assisting with onboarding/offboarding, and contributing to security and continuous improvement initiatives. The role offers excellent autonomy, exposure to a broad range of technologies, and genuine opportunities to develop into infrastructure, cybersecurity and project delivery. Key Skills & Experience Proven experience in an IT Support Engineer or similar IT support role. Strong knowledge of Windows 11 and Microsoft 365. Experience with Active Directory, Microsoft Entra ID, Exchange Online and Group Policy. Knowledge of Microsoft Intune or other endpoint management platforms. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching and wireless connectivity. Experience supporting Windows, macOS, iOS and mobile devices. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience supporting meeting room technology, AV equipment and telephony solutions. Ability to work independently and manage multiple priorities. Full UK driving licence. This role would suit a proactive IT professional who enjoys working in a fast-paced environment, taking ownership of technical support, and contributing to the growth and improvement of the IT function

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Apply today and start your journey into cyber security. Are you the rig

Customer Support Technician providing phone and chat support, handling complaints, and problem-solving for end-users and installers.

Seeking a temporary 2nd Line Technical Support Analyst to provide customer support for POS software, troubleshooting issues, and managing cases from initial contact to resolution in a hybrid environment.

Provide 2nd line technical support for diverse clients, focusing on incident resolution, system performance improvement, security updates, and system upgrades. Collaborate with 1st and 3rd line teams.

Seeking a 2nd Line MSP Engineer for an onsite role in Mansfield, supporting SME clients' Microsoft environments, networks, and security. Responsibilities include troubleshooting escalated technical issues, managing tickets, and assisting with cybersecurity initiatives.

ITSupportEngineerPermanent-£27,000 Hybrid / 3 days in Gloucester HQ.

The successful candidates will be working either on the production line or within the cleaning and descaling department, supporting the day-to-day operations of the business. Maintaining cleanliness and health & safety standards within the warehouse. Loading empty plastic water containers onto the p

As a Support Worker within our Domestic Abuse Service, you will help create safe, inclusive, and empowering environments for individuals and families seeking support. You enjoy working alongside customers to create meaningful support plans and help them make positive choices that improve their well-

We offer a supportive environment, competitive salary, and a wide range of benefits designed to help you flourish - bot. At Prosperity Care & Wellbeing, were passionate about delivering outstanding, person-centred care to vulnerable adults with complex needs. Our work changes lives - and were proud

We support people with learning disabilities, autism, complex needs and behaviours that may challenge. We support people with learning disabilities, autism, complex needs and behaviours that may challenge. Their strengths, abilities, and preferences are identified so that the care provided can be as

Community Complex Support Worker!. Community Complex Support Worker. We are looking for someone calm, gentle and confident who can provide consistent, reassuring support.

In addition, we offer 21 days holiday plus bank holidays, increasing to 26 days with 4 years service. We also have the XPO University offering relevant courses to your career progression as well as apprenticeships, giving you to navigate your future logistics career with XPO. Your journey may start

Applicants will be physically fit as this role is demanding and requires a lot of walking and pushing trolleys. They are comfortable working both independently and as part of a team. On-site support from Staffline.

We're looking for a dedicated Support Worker to join our Learning Disability service, Kittens Lane, working alongside individuals to promote independence, confidence, and personal development. Kittens Lane is in the charming market town of Loddon on the banks of the River Chet, offering a great mix

We are currently recruiting experienced and compassionate Residential Child Support Workers to join our growing agency team supporting children and young people across residential childrens homes and supported accommodation settings. As a Residential Child Support Worker, you will provide practical

Above all, we want your attitude, personal qualities, transferrable skills and willingness to be a part of our hard working and determined team. To work alongside support planners to ensure tasks and objectives identified in support plans are achieved within agreed time scales. You will work with Se

This is reflected in our pre-employment checks and requirement to verify and check the identity and references of all applicants. SCR social care is committed to safeguarding and protecting the welfare of vulnerable adults / children as a priority. As a Senior you will lead a team of support workers

Mach Recruitment is recruiting Warehouse Operatives to work at a large production and distribution site on behalf of our well-established client based in Barton Upon Humber. Join a thriving warehouse& production team with competitive hourly rates and excellent development opportunities in Barton Upo

A energetic personality and strong initiative. Ability to work calmly and professionally i. Senior Community Healthcare Support Workers.

Support children with autism and ADHD to manage routines, transitions, and sensory sensitivities. Implement behaviour support plans and positive behaviour strategies in line with care plans. This role involves supporting children and adolescents with conditions such as.

She is very independent and values care that protects her dignity, choice, and control. Promoting independence and choice. The client also has neurological bowel needs and requires a hoist for all transfers and safe repositioning.

We are currently recruiting for compassionate and reliable Residential Support Workers to join a therapeutic childrens home supporting young people with Emotional and Behavioural Difficulties (EBD). Reading and understanding care plans, including awareness of individual triggers and. Supporting youn

Your journey may start off in a warehouse, but a whole new career could be in front of you from Management, Sales, Transport and more, it just takes the first step!. As a Night Warehouse Operative, youll be working in our busy warehouse facility, moving pallets, using MHE such as forklifts, loading

We do this by working with each person to understand their unique strengths, abilities, and preferences, ensuring the care we provide is genuinely person-centred. The Old Vicarage in Blakeney, Gloucestershire, is a specialist residential service supporting individuals with learning disabilities, aut

This is an exciting opportunity for an IT professional with a solid grasp of networking, device and software management, and strong troubleshooting skills to embark on an engaging career with our growing, successful company. As a leading technology company in the area of connected security systems,

Our approach is built around emotional safety, trust, and consistent daily routines, helping children build confidence, develop independence, and look forward to a brighter future. We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society. Every youn

Days,Nights and Weekends) making a positive difference to the lives of the people in our care at Cygnet Hospital Bierley. Cygnet Hospital Bierley provides a range of acute and low secure mental health services for men and women. It’s what we do for thousands of people at more than 150 sites acros

This initiative aims to create safe, supportive environments where individuals who have undergone rehabilitation can participate in meaningful activities that promote social inclusion, enhance wellbeing, and develop the skills needed to navigate everyday life successfully. In this rewarding role, yo

Consistent quality control inspection and awareness, assuring customer expectations and product standards. We are currently recruiting for a Warehouse Operatives within the Cage Handling departmentat Muller Severnside. The purpose of this role is to ensure smooth running of the packing areas of prod

You’ll benefit from a supportive and collaborative working environment, with positive learning opportunities within a larger SAP team. You’ll lead, guide, and motivate the team who support predominantly SAP HR, Payroll, Finance, and SuccessFactors modules, and you may be asked to help support ot

You must be willing to embrace all aspects of the Support Worker role including, but not limited to, providing support with personal care and domestic tasks and supporting individuals to access work, education and social opportunities. We value the personal skills and interests you bring to the role

We are seeking compassionate and reliable Support Workers to join our team in our specialist rehabilitation and disability management service for people living with a range of different and complex neurological conditions. Support patients with daily activities, ensuring their comfort, safety, and d