Offres 2nd line it support à HuntingdonCréer des alertes d'emploi

Description 2nd Line Engineer Location: Huntingdon, UK Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilised with a large number of active users, Operating at varying security levels. 2nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: * Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment. * Responsible for updating of certification of the network. * Provide expert-level support to end-users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community. * Implement security best practices and respond to security incidents to protect the infrastructure. * Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services. Key Duties SD+ Ticket resolutions- Utilising technical expertise to ensure Incidents are dealt with in a timely manner Iaw. KPI/SLA. Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM). Patching - Utilising WSUS and SCCM to Patch all Domains that Leidos are responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities. Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+ Resource Movement. Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines, UAD’s. Participation in Projects: Engage in infrastructure-related projects, CR’s contributing to implementation build, testing phases. Key Competencies: Communications. Verbal, written including technical documentation. Adaptability and flexibility. Able to change focus under changing situations. Technical expertise. Ability to troubleshoot and fault rectification variety of issues. Attention to detail. Including written and work carried out. Customer service excellence. Customer Teamwork. Build effective internal and external relationships. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! Everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our work in the United Kingdom includes addressing some of the most complex problems in national security, defence, government, logistics and operations, transportation, and energy. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Access to Flexi-time benefits Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £36,900.00-£46,100.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

A top-tier IT services company is looking for an IT Support professional in Huntingdon to provide responsive support across various platforms. The position promises significant growth opportunities within the company and requires comfort in communicating technical issues clearly to users. The role i

Youll be the escalation point for first-line teams, offering guidance and technical support when issues fall outside standard processes, and youll lead the resolution of exceptions by identifying root causes and implementing fixes. In this role, youll handle complex and high-priority access requests

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Our client is looking for an experienced 2nd L

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Join a professional culture offering exposure to legal technolog

A leading technology company in London is seeking a 2nd Line Support Engineer to serve as a global escalation point for complex IT issues, manage cloud environments, and drive automation processes. The ideal candidate should possess strong expertise in Jira and have experience with AWS, Azure, and c

The position offers hybrid working and a comprehensive benefits package, including mental health support and unlimited paid time off. A leading technology company in London is looking for a 2nd Line Support Engineer. The role involves managing complex IT issues globally with expertise in AWS and Azu

Candidates should have 2-3 years of IT support experience, strong customer service skills, and knowledge of ITIL processes. The position offers benefits such as training opportunities, a Local Government Pension Scheme, and 26 days of annual leave that increases with service. This role involves supp

Are you an experienced IT Support professional seeking a challenging role with growth potential? We’re looking for a Senior IT Support Engineer to join this thriving MSP. Line IT Support Engineer – MSP – 48K. Extensive experience in client-facing 3rd line IT support.

Other organisations may call this role2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer,orIT Support Technician. So, if you have experience in an IT helpdesk support role and knowledge and experience of vario

This role involves delivering top-quality 1st line support and gaining experience in infrastructure and project work. The position offers a salary between £26,000 – £28,000 and a supportive learning environment with clear progression routes. Candidates should have 1–2 years of experience, stro

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. This is an exciting opportunity to join a prestigious orga

We're hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands‑on technical support with team coordination responsibilities. Support and maintain Microsoft 365, SharePoint, and endpoint management solutions. Provide 2nd line support across Microsoft, cloud, and network env

The ideal candidate will have at least 4 years in 2nd/3rd line support, strong networking skills, and the ability to work on IT projects. This hybrid role involves hands-on infrastructure support, including desktop, cloud, and server management with a focus on Windows and Linux environments. A non-p

A recruitment agency is seeking an experienced IT Support Engineer specializing in 1st and 2nd line support. Strong communication and customer service skills are essential for this position, along with a proactive attitude and attention to detail. The role involves providing high-quality technical s

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. IT System Trai

A technology organization is seeking a 2nd line IT Support professional to troubleshoot complex issues and provide exceptional support. The ideal candidate has at least 2 years of experience in a service desk role and is skilled in Windows 10, Active Directory, and customer interaction. You will col

A forward-thinking managed services company is seeking an IT Field Support Engineer to provide onsite and remote IT support in Central London. Responsibilities include troubleshooting Windows and Mac systems, supporting Microsoft 365, managing networking solutions, and ensuring secure IT infrastruct

Never ending supply of hot and cold drinks, biscuits, sweets, and fruit. You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. You’ll work closely with coll

This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. Candidates must have 2–5 years of experience in a support role with a st

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Contract Recruitment Consultant | Connecting Top IT Support & Microsoft Dynamics Talent with Leading Opportunities.

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you. Deliver end-user technical support and training. Your actual

You’ll be the friendly and knowledgeable first point of contact for users, delivering high-quality 1st line support while developing your technical capability in a supportive, hands‑on environment. This is a brilliant opportunity for an IT Technician with 1–2 years’ experience who’s keen t

Deliver first- and second-line support across hardware, software, mobile devices, and network issues. Log, prioritise, and track incidents and requests using ServiceNow, ensuring all interactions are documented and managed within SLAs. Experience supporting; Windows 11, O365, Intune, Entra ID, Teams

Candidates should have a foundational understanding of IT, with certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals. A leading IT support firm is seeking a Level One Engineer to provide first-level technical support. Strong communication and problem-solving skill

Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management. Experience in a 2nd line (or strong 1st line stepping up) role within an MSP or fast‑paced support environment. You’ll be joining a team that prides itself on quality, pace and ownership,

A leading UK IT service provider is seeking an ICT Associate based in Bathgate to offer first-line technical support across multiple sites. This role involves managing support requests, providing expert advice on IT best practices, and ensuring a positive user experience. Candidates should possess s

Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. The role includes efficient

Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. AMCS offers team members more than just a job, but an opportunity to map out a care

A growing IT service provider in Northampton is seeking a motivated 1st Line IT Support Technician to manage support queries and ensure smooth IT operations. Candidates should have proven experience in IT helpdesk roles, strong IT and communication skills, and live within commuting distance. The rol

Key responsibilities include providing technical expertise, delivering excellent customer service, building stakeholder relationships, managing assets, designing and deploying server architecture, and supporting performance monitoring and escalation processes. This office-based role offers flexibili

A leading vehicle repair company in the UK is looking for a Level 1 IT Engineer to provide first line support for IT issues. You will be responsible for troubleshooting and resolving basic technical problems, logging support tickets, and monitoring system performance. This role is ideal for candidat

This permanent role promises career growth and includes a variety of benefits including a Virtual GP and generous leave policies. You will handle inbound Service Desk calls, diagnose issues, and provide exceptional service to clients. Essential qualifications include experience as a Service Desk Eng

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). You will have great communication skills both written and verbal, be self-motivated and have

Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience. This is a hands‑on role combining infrastructure, cloud, security, networking, automation, and server administration ideal for someone who thrives in complex environments and e

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

To troubleshoot complex IT issues that have been escalated from 1st line Service desk team, utilizing your technical expertise in technical problem solving, customer services and IT knowledge in order to deliver exceptional support for internal users. To provide 2nd line support on a wide range of I

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the Wollaston site in the Un

A reputable recruitment firm is seeking an IT Support professional for a temporary role in London within the financial services industry. The successful candidate will provide first-line support, manage technical queries, and assist with system setup and maintenance. With over 5 years of experience

This full-time position involves delivering onsite and remote IT support, troubleshooting various operating systems and applications, and ensuring high-quality customer service. A managed services provider is looking for an IT Field Support Engineer / Onsite Second Line Technician in London. The ide

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. Responsibilities include troubleshooting technical issues, setting up new sites, and

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

A staffing solutions company is seeking a skilled Network Support Engineer to provide 2nd line support and aid in critical infrastructure projects in a hybrid role. The engineer will collaborate with project managers and on-site teams, performing hands-on configuration of network devices and trouble

Along with a competitive salary, this company offers various benefits, including a pension scheme and generous holiday entitlement. This role involves providing advanced technical support, mentoring 1st Line Engineers, and managing relationships with suppliers. A leading vehicle repair company in th

A leading tech organization in Greater London is seeking candidates for First Line IT Customer Support roles. This position serves as the first point of contact, handling IT requests and issues. The role offers full-time and part-time options with a competitive salary ranging from £33,750 to £40,0