2nd Line Engineer
hace 5 días
Huntingdon
Role: 2nd Line Service Desk Engineer Location: Huntingdon, Cambridgeshire Salary: From £30,000 | Type: Full-time, On-site, Permanent Our client is a trusted IT services provider delivering secure, reliable, and people-focused technology support. They’re now looking for a confident 2nd Line Service Desk Engineer to own complex technical issues, support users both remotely and on-site, and uphold exceptional service standards. Why Join Our Client? • Join a supportive, high-performing team that values trust, collaboration, and continuous development. Expect:, • A varied mix of remote and on-site support, • Autonomy and ownership over your workload, • Ongoing training and certification opportunities, • A people-first culture built on professionalism and high standards Key Responsibilities • Act as an escalation point for 1st Line, resolving advanced technical incidents, • Deliver remote and on-site support across users, infrastructure, and cloud platforms, • Install, configure, and maintain hardware and software at client sites, • Monitor alerts, patching, and proactively prevent service disruptions, • Troubleshoot across Microsoft 365, Windows Server, Active Directory, networking, and virtualisation, • Work with Azure, AWS, or Google Cloud environments, • Liaise with third-party suppliers and support project deployments, • Maintain accurate documentation and contribute to the Knowledge Base, • Mentor 1st Line colleagues and manage workload across service desk and site visits About You • 2+ years’ experience in a 2nd Line or Field Engineer role (MSP experience ideal), • Strong knowledge of Microsoft 365 (MFA, SSO, SharePoint, Teams, Intune, Entra), • Experience with Azure/AWS/Google Cloud and virtualisation platforms (Hyper-V/VMware), • Solid networking skills (TCP/IP, VLANs, DHCP, DNS, LAN/WAN/WLAN), • Confident supporting hardware, printers, and mobile devices, • Clear communicator with a calm, ownership-driven approach, • Strong organisational skills and a proactive, improvement-focused mindset, • Working towards or keen to achieve relevant Microsoft certifications, • Full UK driving license and willingness to travel (occasional overnight stays) Benefits • Competitive salary, • 25 days annual leave (rising with service), • Perkbox access, EAP, and 24/7 GP service, • Training and personal development support, • Referral scheme + Udemy for Business, • Cycle to Work scheme & electric car salary sacrifice, • Free on-site parking