2nd Line Service Desk / Field Engineer
2 days ago
Saint Ives
2nd Line Service Desk / Field Engineer Location: St Ives, Cambridgeshire Salary: £35,000-£40,000 Reports To: Service Desk Manager The Opportunity Our client is a growing IT services provider looking to add an experienced 2nd Line Service Desk / Field Engineer to their team. This is not you traditional servcie desk role, it combines remote support, on-site client visits, project work, and technical escalations. The successful candidate will be responsible for delivering high-quality IT support, resolving complex technical issues, and building strong relationships with clients. This role would suit someone who enjoys a mix of service desk and field-based work within a fast-paced MSP environment. Key Responsibilities • Act as an escalation point for 1st Line Support Engineers., • Provide remote and on-site support to a range of clients., • Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments., • Install, configure, and deploy IT hardware and software., • Monitor systems, alerts, and patching to proactively identify issues., • Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware., • Assist with infrastructure projects, deployments, and migrations., • Work closely with third-party vendors to resolve technical issues., • Maintain accurate documentation, ticket updates, and knowledge base articles., • Support and mentor junior engineers where required. Skills & Experience Required • Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position., • MSP experience would be highly beneficial., • Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Intune, and Entra ID., • Experience supporting Azure and other cloud technologies., • Knowledge of Windows Server, Active Directory, and virtualisation platforms., • Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi., • Experience supporting desktops, laptops, printers, and mobile devices., • Excellent communication and customer service skills., • Ability to manage multiple priorities and work independently., • Full UK driving licence and willingness to travel to client sites when required. What's On Offer? • A varied role with a mix of remote support, on-site work, and project delivery., • Exposure to a wide range of technologies and client environments., • Ongoing training and professional development opportunities., • A supportive and collaborative team environment., • Genuine opportunities for career progression.