Trabajos 2nd line technical support en Reino Unido

RISKOur Risk teams develop comprehensive processes to monitor, assess, and manage the risk of expected and unexpected events that may have an adverse impact on the firm. Risk professionals execute critical day-to-day risk management activities, lead projects, and contribute to the ongoing advancement of a robust risk management program. Effective coordination with executive management, business units, control departments and technology is critical for success.CAPITAL RISK Capital Risk, which is part of the firm’s second line of defense and reports to our chief risk officer (CRO), assesses the firm’s capital management framework, regulatory capital policies and related interpretations and escalates certain interpretations to senior management and/or the appropriate risk committee. This oversight includes, among other things, independent review and challenge of our capital ratio targets, planned capital actions and regulatory capital calculations; analysis of the related documentation; independent testing; and an assessment of the appropriateness of the calculations and their alignment with the relevant regulatory capital rules. We are seeking an experienced professional to lead the firm’s independent review of Prudential Regulation Authority’s (PRA) Internal Ratings Based (IRB) approaches. RESPONSIBILITIESUnderstanding capital regulations (e.g., PRA Basel 3.1, Capital Requirements Regulation) and determining appropriate capital interpretationsIndependent compliance assessment of the Senior Management Function (SMF) annual attestation in relation to the rule interpretation and implementation Review and challenge of the notification framework and regulatory notification type within IRB framework Monitoring, summarizing and challenging the impact of and risk appetite associated with the implementation of the regulatory capital rulesAssessing the impact of capital regulation on individual transactions, new products and business proposalsValidation of regulatory capital requirement approaches and calculationsUnderstanding and challenging the firm's overall capital management strategy Communicating thoughtful analysis on sophisticated regulatory capital matters to senior managers, businesses, and regulators SKILLS AND EXPERIENCE REQUIREDMinimum of 10 years of experience at the PRA, European regulator, or a bank with IRB approach permission (preferably 2nd line) Previous managerial experience a plusStrong attention to detail, intellectual curiosity and commitment to excellenceStrong organizational skills - ability to manage a constantly evolving inflow of projects and prioritiesEffective communicator - both orally and in writingTeam player - ability to maintain mutual support within a high-profile teamSelf-motivated, proactive and willing to take on additional responsibilities, ability to run with issues, and get involved as necessaryAbility to conduct research, analyze technical regulatory papers and identify relevant issuesUnderstanding of banking organizations, financial products; ability to analyze new trades and businesses with particular focus on regulatory capital implicationsABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2023. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender IdentityPosting Date: 2026-06-26

JOB DESCRIPTION \n POSITION: Senior Quantitative Risk Actuary \n LOCATION: London/ Hybrid \n \n The Senior Quantitative Risk Actuary is a key member of the 2nd line risk management function, responsible for delivering quantitative oversight across the validation, reserving, financial market and credit risk, and broader capital and risk assessment processes. \n \n The role is central to maintaining strong regulatory compliance, supporting the ORSA, and ensuring robust model governance aligned to Solvency II and Lloyd’s standards. The position requires a qualified actuary with experience in model validation and reserve risk assessment, and the ability to provide effective independent challenge across Capital Modelling, Reserving, Finance, and Risk stakeholders. \n \n The role encompasses a broad range of risk management activities and as Senior Quantitative Risk Actuary your duties will include: \n\n • Lead the end-to-end Internal Model validation process for S1084 and S1176, ensuring methodology, assumptions, governance and documentation meet Solvency II and Lloyd’s requirements\n, • Produce the annual Validation Reports, articulating findings, limitations, and model improvements, and presenting these to risk and model governance Committees\n, • Provide 2nd Line oversight of reserving processes, including review of assumptions, methodologies, uncertainty analyses, and reserve risk capital outputs\n, • Perform independent reviews on key drivers such as inflation, claims emergence patterns, social/economic trends, and operational influences\n, • Conduct independent assessment of market risk exposures, investment strategies, sensitivity analyses, and the appropriateness of methodologies used by 1st Line functions\n, • Oversight of credit risk reviews covering reinsurance counterparties, broker credit, investment credit exposures, concentrations, and stress impacts\n, • Provide quantitative challenge to capital charges, risk appetite metrics, and control effectiveness across market and credit risks\n, • Develop, review, and challenge quantitative stress and scenario tests for the ORSA and independent validation, including macroeconomic, geopolitical, reserve related and market related stresses\n, • Collaborate with Risk, Underwriting, Capital Modelling and Finance to ensure scenarios are severe but plausible, aligned to Lloyd’s expectations, and cover emerging risks\n, • Produce ORSA inputs and analytical commentary to support forward looking capital and solvency assessments\n, • Develop the 2nd Line model risk framework and review & challenge 1st line testing of models\n, • Support business plan and strategy assessments through quantitative analysis such as scenario testing. Considering emerging risks and risk profile changes\n, • Support investigations into risk events, near misses, or unexpected model behaviours with quantitative analysis and challenge\n\n \n Their requirements \n\n • Essential\n, • Internal Model Validation experience within a Lloyd’s or Solvency II regulated insurer\n, • Strong technical understanding of reserve risk, including methodologies, assumptions, inflation analysis, and uncertainty\n, • Hands on experience reviewing and challenging capital model components (parameterisation, dependency structures, model change, model outputs)\n, • Good understanding of insurance to enable effective engagement at all levels within the business\n, • Good working knowledge of financial market risk and credit risk methodologies, including capital charges and stress/sensitivity analysis\n, • Involvement in ORSA processes, including stress and scenario testing\n, • Advanced analytical and critical thinking skills\n, • Ability to communicate complex quantitative outputs clearly to senior stakeholders and governance committees\n\n

Coopman Search & Selection are delighted to partner with an award-winning consultancy firm, specialising in Compliance and Financial Crime, who are looking to add a Consultant to their Financial Crime team. The team provides advice and solutions to a range of firms across Financial Services, from entrepreneurial start-ups to larger institutional clients, looking to implement and bolster their Financial Crime frameworks and controls. \n \n Key Responsibilities of the Consultant: \n\n • Provide high quality written and verbal advisory support to clients in relation to AML, CTF, ABC, Sanctions, Fraud, Tax Evasion etc.\n, • Provide clients with accurate, technical financial crime advice, keeping your knowledge of necessary regulatory requirements up to date\n, • Be involved and provide input into the development of the firm's offerings to a broader client set, specifically those in the Payments, Crypto and Digital Assets space\n, • Managing the relationship with clients, becoming a trusted advisor in all things Financial Crime\n\n \n Experience required of the Consultant: \n\n • 1-2 years Financial Crime experience with demonstrable knowledge of money laundering regulations and how these are applicable to different business models\n, • Ability to apply a risk based approach when advising clients on their AML, Fraud and broader Financial Crime exposure\n, • Consulting experience would be a huge benefit here, but candidates with existing 2nd Line Advisory experience would also be considered\n, • Professional qualifications with the ICA or ACAMS would be advantageous\n, • An ability to build and maintain client relationships\n, • Excellent communication skills, both written and verbal\n, • Strong organisational skills with an ability to solve problems in a rational manner\n\n \n This is an excellent opportunity to join an expanding, award-winning consultancy firm, with future plans for growth if you're at the early stages of your career looking for a role which will bring variety and exposure within a supportive team of highly impressive Financial Crime professionals. \n \n As a Certified B Corporation™, we take a different approach to how we do business. Recognised on an international scale as a company that operates for good, we value & incorporate the interests of all of our stakeholders to grow in the most sustainable manner. As a recognised Great Place to Work™, we ensure our workplace is one that fosters professional growth and collaboration. \n

Who we are \n Trace Solutions is a pioneering, employee-owned software company that builds enterprise-grade property management and accounting systems. For over 50 years, our software has served as the technological backbone for major UK managing agents and housing associations. We are a mid-sized organisation of around 60 people, based in Clerkenwell in central London, with a strong focus on providing exemplary service and cultivating absurdly happy customers. \n The development function at Trace Solutions brings together deep industry heritage and modern innovation across two core teams. Our PowerBuilder Development Team is dedicated to supporting and enhancing our highly successful, enterprise-grade legacy platform (built on a PowerBuilder and SQL Server architecture). Concurrently, our Web Development Team is tasked with building Mojo, a cutting-edge, cloud-based platform destined to completely replace TRAMPS/BlueBox/o6ix. A critical bridge between these systems is our data infrastructure, which has a reputation for rock-solid reliability. \n \n Some of our team’s core values are: \n\n • Psychological Safety: We foster a respectful, no-blame working environment where everyone has a right to be heard and mistakes are treated as learning opportunities.\n, • Collaborative Mindset: We work together, actively asking for support when we need it and freely offering it when we can.\n, • Pragmatic Excellence: We take pride in our code quality but remain practical and solution-oriented when balancing business-critical deadlines.\n\n \n How we work \n Our engineering function is organised into small teams, with time split across three core areas: \n\n • Core Product Development\n, • Client Requests\n, • 2nd/3rd-Line Support\n\n We operate a hybrid working model with a minimum of 2 days per week in our London office. We choose to work this way because we value face-to-face collaboration, team brainstorming, and peer-to-peer mentoring. \n \n What we are looking for \n Summary \n The SQL Developer & Database Performance Specialist is expected to be our internal "SQL Whisperer." You will have a profound understanding of how database queries execute inside Microsoft SQL Server, coupled with a passion for hunting down reporting efficiencies and improving system performance. This role is a hands-on technical position embedded within the engineering cycle, acting as a critical bridge between legacy reporting logic and modern cloud database architecture. \n \n Your primary mission will be to ensure our core SQL Server database runs optimally to support current TRAMPS/BlueBox/o6ix installations, while providing the clean execution paths needed as we transition to our modern cloud future. Additionally, you will act as the go-to technical resource across all squads: writing new, optimised T-SQL queries for emerging product features, diving into the database to diagnose and resolve reported application bugs, and inefficiencies to ensure our platforms run flawlessly. \n \n Technical skills \n We'd expect some familiarity with: \n\n • Deep profiling of database queries using SQL Server Management Studio (SSMS), Plan Cache analysis, and Extended Events.\n, • Reading and evaluating Execution Plans to spot performance bottlenecks (e.g., expensive table scans, bad cardinality estimates, or costly joins).\n, • Designing and implementing advanced indexing strategies specifically optimised for heavy read/reporting workloads.\n, • Writing, refactoring, and optimising complex T-SQL queries, database views, and stored procedures.\n, • Diagnosing database resource issues such as locking, blocking, or parameter sniffing.\n, • Working with version control systems such as Git\n\n \n Bonus points for any of the following: \n\n • Experience working alongside legacy client-server application logic (such as PowerBuilder) where code cannot easily be modified on the front-end.\n, • Exposure to property management software, multi-ledger accounting, or related business domains\n, • An interest and some experience in using AI tools (such as Claude Code) to assist with query construction, debugging, and productivity.\n, • Agile working practices and Scrum ceremonies.\n\n \n Personal Skills & Mindset \n\n • Analytical Thinker: Demonstrates strong problem-solving skills and genuinely enjoys uncovering the "why" behind sudden drops in query or database performance.\n, • Proactive Growth: Takes active steps to continuously improve your own technical and professional skills.\n, • Resourceful Collaboration: Can investigate issues independently but seeks input from others when appropriate and shares knowledge openly.\n, • Pragmatic Problem Solver: Comfortable evaluating trade-offs between complex database redesigns and fast, effective tactical fixes (like an index or a quick query rewrite).\n, • Clear Communicator: Communicates effectively with both technical and non-technical colleagues, ensuring complex performance risks are easily understood.\n\n \n Responsibilities of the Role \n\n • Performance Optimisation: Methodically hunt down, isolate, and resolve slow-running reporting queries across both the legacy TRAMPS/BlueBox/o6ix system and Mojo platform workflows.\n, • Query Crafting: Write clean, efficient, and highly optimised new T-SQL queries and procedures to support emerging product features in the cloud ecosystem.\n, • Defect Investigation: Actively partner with developers and 2nd/3rd-line support to diagnose, trace, and debug complex data-related application bugs.\n, • Index Architecture: Design, monitor, and maintain indexing structures across our property schemas to maximise read efficiency while minimising structural overhead.\n, • Environment & Data Support: Assist engineering teams with complex query plans, test data design, and performance-profiling inside our development and staging database environments.\n\n \n What we offer \n At Trace Solutions, we believe that great work happens when people feel supported, valued, and genuinely engaged. In joining us, you'll become part of a collaborative, employee-owned business where your contribution matters and your development is taken seriously. \n We offer a culture built on transparency, innovation, and mutual respect — with real opportunities to grow your skills, take on meaningful work, and make a lasting impact in the PropTech space. \n In addition, we offer: \n\n • Enhanced pension scheme\n, • 25 days annual leave (plus bank holidays)\n, • Life assurance\n, • Group Income Protection\n, • Hybrid working arrangements (2 days a week in our Clerkenwell office)\n\n \n Equal Opportunities \n \n Trace Solutions is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome applications from people of all backgrounds, identities, and experiences. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. \n

Basic information Location London Business Line Enabling Functions Job Type Permanent / FTC Date published 22-Jul-2026 Req # 22106 Job description Connect to your IndustryA really great opportunity to work within a lively environment and diverse team, spread across UK developing your skills, knowledge, and career further. You will face new challenges everyday providing you the perfect opportunity to learn new skills and knowledge. You will be actively involved in providing 1/2nd line support at our Deloitte offices and events where you can showcase your technical abilities. The opportunity to expand your professional network is also attractive as you will engage with stakeholders at all grades either providing support or delivering projects. The management team will have an active interest in your development and career offering you the right opportunities to progress if you demonstrate the correct values and attitude.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity Key ResponsibilitiesYou will be here to help and support end users both office based and remotely with their software and hardware needs, providing advice and training to improve efficiencyYou will work at the Tech Bar or local workstation in Deloitte offices or at external event venues, providing support and assistance to users who have tech related issuesOccasionally required to provide out of hours business support with Major incident or business critical support, testing of equipment or infrastructure activitiesAccurately record and update details of incidents and service requests using the ServiceNow ITSM tool and adhere to the relevant SLAsYou will be responsible for managing the support queues, prioritizing tasks, and making sure users are kept informed in a timely manner, following the right proceduresMaintaining a high level of customer satisfaction across the business, ensuring a professional, friendly, and approachable manner at all times, even under pressureYou will be involved in setting up, configuring, and maintaining various devices like Windows PC’s, Apple Macintosh, Mobile devices and printer hardware and utilizing remote connectivity toolsEnsure our CMDB is accurately updated and reflects the correct statuses for assets within your office location and those assigned to our practitionersOccasionally, you may need to travel to other Deloitte offices in the UK to support events or cover colleagues who are on vacation or sickConduct regular checks of IT/AV equipment in the offices and occasionally be involved in IT/AV setups and support for events or meetings.Responsible for maintaining IT stock levels within your office and regularly refreshing the devices to ensure compliance, and arranging disposals or collections for EOD devices.We encourage you to show initiative by following procedures and working with our systems and processes to get the job done efficiently. The focus will be delivering exceptional on-site support to all members of our firmCollaboration with other IT services departments is essential to maintain a culture of quality and teamworkYou will play a crucial role in ensuring that our IT security meets the necessary compliance standardsConnect to your skills and professional experience The purpose of this role is to provide high quality technical support to business end users either ‘face to face’ from Deloitte offices or hosted events and remotely.Reporting to the Support Services Supervisor, the Senior Technical Analyst (Senior TA) will be proficient with the key end user technology including Windows PCs, Apple Mac’s and iPhone devices as well as a range of key software applications and end user peripherals. The senior technical analysts must use their experience and skills to troubleshoot and resolve user issues and service requests.EssentialApplicants should have a knowledge and understanding of the following key software and hardwareMicrosoft Windows 10, Microsoft Office/O365, Teams, AD, ServiceNow, Network, Citrix, Zoom and Skype for BusinessMacBook OS: Up to 3 generations and OS. JAMF, In-Tune and iOS devicesExcellent troubleshooting & strong customer service skillsDemonstrable experience providing face to face and remote technical support to Business End Users of all levels of seniority.High level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests.Demonstrable experience of working in a small team of skill technical operatives managing shared work queues and bookable scheduling systems.Strong written and verbal communication skills with the ability to effectively present information and articulate to business users at all levels.DesirableITIL Foundation, Service OperationsServiceNow Practitioner certificationConnect to your business - Enabling FunctionsCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Central business servicesWe deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues “It’s such an inspiring place to work; everyone you talk to is working on something interesting. There are always so many exciting things to get involved with that it is a challenge to prioritise where to spend your time. Everyone always says, “it’s the people,” and that’s true.” – Deloitte employeeOur hybrid working policyYou’ll be based in London with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersRTWPROG WPFULL SLICSS BASHSE

DescriptionFuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We’re combining first-principles thinking with cutting-edge technology to build a radically better energy system. We raised $170M from top-tier investors including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group and strategic angels like Nico Rosberg, the Co-Founder of Solana and GPs behind Meta, Revolut, Spotify, Uber and more.We’re creating a fully integrated energy company: from developing energy generation projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers.We are looking for a hands-on and technically skilled IT Operations Engineer / 2nd Line IT Engineer to keep Fuse running at full speed. You will own the day-to-day technical environment across two office locations, ensuring our applications, infrastructure and end-user hardware operate reliably so we can focus on building the future of energy. The ideal candidate is a problem-solver who thrives in a fast-paced environment and is comfortable owning issues end-to-end, from Google Workspace to automating repetitive tasks.ResponsibilitiesYou will manage the applications, workspaces and hardware that our team relies on every day and will work closely with the wider IT and engineering teams to operate, automate, and grow our IT environment.Work across our London-based offices, external sites and our growing cloud presenceAdminister SaaS applications including but not limited to, Google Workspace, Iru, Revolut people, LinearUse AI tooling to automate manual IT related tasks.Own all office hardware problems: laptops, meeting room AV and printersProvide 2nd line it support and assist in onboarding/offboarding staffRequirementsProven 2nd line IT experienceExperience working in a fast moving SaaS based IT environmentScripting ability in one or more languages, (Python, Bash etc)Confident supporting end-user hardware (Windows/macOS)Good debugging skills and willingness to pick up unfamiliar tasksDesirableAWS cloud experience or cloud certificationsStrong grasp of core networking (TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi)Networking or security certifications (e.g. CCNP, Fortinet NSE)Bachelor's degree in a related fieldBenefitsBiannual bonus schemeFully expensed tech to match your needsPaid annual leaveBreakfast and dinner allowance for office based employeesJob SummaryID: 5D5CEC245ADepartment:Type: full time

Basic informationLocationLeeds, London, ManchesterBusiness LineAudit & AssuranceJob TypePermanent / FTCDate published09-Jun-2026Req #23723Job descriptionConnect to your IndustryOur Assurance practice encompasses skills across regulation and finance with a deep analytics capability. We harness these to provide Assurance to those charged with governance, serving the public interest. Working in Assurance means you will have an opportunity to work alongside leading experts, as we help build and enhance trust between businesses and the public, by responding to emerging issues and protecting the public interest. Providing assurance to help businesses become more resilient, agile and better prepared for the future.To be resilient, businesses must be ready to respond to current and future challenges and opportunities. They are increasingly being required to be more transparent with their reporting, to drive trust and confidence in the market, and protect the wider public interest.Assurance builds, maintains and develops confidence. We provide independent assurance by assessing the risks and underlying processes, providing conclusions as to which risks are being managed and mitigated in line with the business’ appetite for risk. Deloitte’s assurance offerings help those charged with governance to understand their business and build trust amongst key stakeholders and regulators.AnalyticsHigh quality and transparent reporting on data use and compliance of data handling is critical for both regulatory compliance and for rebuilding the trust of the public. Our dedicated Analytics team specialise in helping clients understand their data. By working seamlessly with the Specialist, Modelling and Analytics, Central and Securitisation teams we are able to get client projects over the line, often against challenging timelines.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity As a member of the Credit Risk Analytics team, your role will include:Helping entities we audit improve and develop their credit measurement capabilities focussing on IFRS9, IRB and stress testing approaches across the full range of credit asset classes.Providing credit measurement modelling and analytics services to clients. Supporting companies we audit 1st Line teams with the build of new models or improvement/review of existing models, support to 2nd Line oversight/model review functions or to 3rd Line Internal Audit teams.Help companies we audit with designing and improving their wider credit measurement ecosystems; for example practices around insight into movements, data, controls, model risk management, model monitoring and maintenance, reporting and external disclosure.Supporting Deloitte's external audit of IFRS9 and assurance of RWA through challenge of our entities we audit' methodological approaches and quality of implementation to identify material weaknesses or areas of concern.Supporting other credit measurement-related projects such as acquisition due diligence, stress testing and Asset Quality Reviews.Contributing to thought leadership around credit measurement best practice and its evolution.Contributing to the Analytics & Modelling team's strategy and identifying new opportunities for Deloitte to help its clients.Building long-term relationships with clients to be regarded as a trusted advisor.Working in a diverse team and promoting an inclusive culture where colleagues are recognised for their contribution.Connect to your skills and professional experience EssentialGood credit modelling skills and experience in the development, delivery and/or validation of credit risk models under one or more of the IFRS9, IRB and forecasting/stress testing regimes.Python modelling software is essential.Understanding of the management of credit financials, associated governance and stakeholder perspectives.Knowledge of the financial services industry and the credit fundamentals of different asset classes.Ability to communicate complex concepts to non-expert audiences.Project management and leadership skills.Ability to partner with entities we audit or other stakeholders and build great relationships.Good skills with modelling software such as SAS, SQL, MS Excel (including VBA), R.Ability to think creatively, generate innovative ideas, challenge the status quo and deliver effectively.DesirableKnowledge of current economic and market trends.Understanding of regulator and/or auditor point of view.Commercial understanding of the use and business consequences of rating system outputs.Understanding of wider rating systems concepts including data, systems, controls, use test etc.Understanding of the changing regulatory environment as it relates to credit measurement.Experience with data visualization.Connect to your business - Audit & AssuranceWe know it’s not just about the numbers. Often, we let the technology take care of those. It’s about the creative and collective thinking or our people. That’s where the true insight is found. We’re redefining the future of audit. Come join us. AssuranceBusinesses need to be resilient and transparent in their reporting to build trust and confidence. Assurance practitioners play a key role in achieving this through independent review and challenge of management’s views on a range of regulatory and reporting requirements, whether financial, operational or compliance in nature.Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues “Deloitte is known for its flexible working environment and the support it offers to new parents. As a first-time mother I was a bit nervous joining the team, but the people around me have made it easy for me to manage my career around personal commitments.““I assumed the culture would be very corporate, however, I have worked with people who have different personalities and approaches to the way they work. We do have a clear brand, but everyone is encouraged to be themselves.” - Alice, Audit and Assurance “The team I support works with one of Deloitte’s biggest clients. To be involved with such an influential client so early in my career is really rewarding; I love it.” - Owen, Audit and Assurance “The progression at Deloitte is steady and I’ve always felt in control of my own career path. You can learn something new here every day which I really enjoy.” - Ali, Audit and AssurancOur hybrid working policyYou’ll be based in Leeds, Manchester or London with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersRTWPROG WPFULL SLAUDA BAASSCE LOCLEE LOCMAN

Field IT Support Engineer | Orpington | Up to 32,000 Oscar Technology has partnered exclusively with a leading Managed Service Provider (MSP) near Orpington to recruit a skilled Field IT Support Engineer to join their growing team. Job Description As a Field Support Engineer, you will play a key role in delivering high-quality technical support to clients both remotely and onsite. You will be responsible for troubleshooting, maintaining, and deploying IT systems while ensuring excellent customer service and timely resolution of technical issues.You will travel to client sites, provide hands-on support, and work closely with the wider service desk team to deliver effective IT solutions. Responsibilities Include: Providing 1st and 2nd line IT support to clients both remotely and onsite.Attending customer locations to diagnose and resolve hardware, software, and network issues.Installing, configuring, and maintaining desktops, laptops, printers, mobile devices, and peripherals.Troubleshooting Microsoft 365, Windows operating systems, applications, and user access issues.Supporting Active Directory environments, including user account creation, permissions, and password resets.Resolving networking issues including TCP/IP, DHCP, DNS, VPN connectivity, and Wi-Fi troubleshooting.Carrying out hardware replacements, upgrades, system builds, and device deployments.Assisting with server administration tasks including file shares, security permissions, and user management.Supporting backup solutions and assisting with data recovery processes.Ensuring client IT policies, procedures, and security standards are followed.Maintaining accurate technical documentation, including site notes, asset records, and knowledge base articles.Providing excellent customer service while managing client expectations onsite.Full UK driving licence and willingness to travel to client sites. In Return: Salary up to 45,000Generous bonus incentives for achieving certificationsFully funded professional certifications25 days holiday + bank holidaysCareer progression opportunities within a growing MSP environmentOscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Job Title: Lead Auditor - Home ClaimsLocation: Leicester, London or Bexhill (all hybrid - with excellent flexibility offered for the right person)Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview This role combines both operational leadership and technical claims audit experience. You’ll lead, motivate and develop a team of Home Claims Auditors, ensuring the delivery of a robust and effective Audit function against business objectives. The role will also include completion of audits, operationally and externally, to enable Hastings to have assurance on the level of performance across Home Claims.Job details – you’ll need to have demonstrable experience in: Leading a group of colleagues to ensure successful outcomes are achieved, that delivery is maintained against schedules/SLA’s and ensuring all 121’s, team meetings and PDR’s are completedDeveloping a complete understand of all internal and supplier claims processes, new commercial initiatives, best practices and understanding the impact of inefficient processes or poor outcomes on the customer journey, leakage, other financials and fraudDesigning and developing relevant, effective audit approaches – capturing mechanisms which are flexible in nature to accommodate our changing business needs and allowing us to capture, monitor and measure performanceManaging relationships with senior stakeholders within each Supplier, ensuring scoping, attendance, agendas and feedback is delivered effectively and completing and managing both on-site and remote risk-based audits across the suppliersWorking with commercial teams, operational management and wider Claims leadership to effectively identify remedial actions, tracking and monitoring delivery and taking appropriate steps to deliver the financial benefits in line with objectivesManaging root cause analysis for all, including systems and controls and complaints (including FOS) and recommending improvements that support the goal of reducing justified complaints, increasing renewal retention and complying with FCA regulationsEssential skills/experience: Strong audit experience, ideally within the external supplier space, in a regulated environment such as insurance or financial servicesProven leadership experience – able to showcase strong coaching skills and team developmentStrong analytical skills and problem-solving skills – able to interpret MI to identify areas of risk and opportunity and showcase how to ‘fix’ the issues with a proactive approachKnowledge of home/household claims in an insurance setting is advantageousThe interview processOur interview process involves the below: Recruiter screening call 1st stage interview with hiring leader 2nd interview with hiring leaders' leaderAs a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website. Regrettably we are unable to offer sponsorship for this role.Benefits: in addition to a competitive salary and 5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: Bexhill; London; LeicesterType: Full time

The Role: It's an exciting time for us - Market Data collect, store and distribute financial data from over 250 exchanges globally in real time and we are underway on our journey on moving functions and services to a cloud platform. While our environment is changing, you'll be helping to monitor the application stack and infrastructure, collaborating with other Morningstar teams and 3rd party vendors to investigate and address issues. You’ll be making sure our monitoring coverage and visibility to issues does not diminish, and will also be instrumental in deploying new software, representing the team in infrastructure projects, including cloud migration initiatives. Through this you'll have the opportunity to directly influence and contribute to the design and implementation of new tooling and automation of team processes. This is a fantastic opportunity to join and grow with us as we incorporate new technologies in to our application layer and deliver architecture transformations. Place of Work: This position is based in our London office. Hours of Work: You’ll be required to work 40hrs a week. After an initial training period, you will graduate to join a shift rotation that can include late finishes and weekend work at points. You may also find shifts coincide with Public/Bank Holidays. Responsibilities: Work with the London and Mumbai squads to provide excellent and seamless 1st and 2nd line support of detected issues, taking corrective action or escalating further as appropriate. Actively identify gaps in Ops monitoring and tooling, and work with the appropriate team to implement effective solutions. Respond to both internal and external requests effectively and efficiently, ensuring they are resolved within a timely manner. Deploy, configure and test new software/updates to the Market Data application stack on behalf of Development teams. Create and/or update documentation as needed, to maintain Ops knowledge base. Undertake such training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role Requirements: With the nature of the role, we’ve found that candidates who offer logical thinking with solid troubleshooting capabilities, with a desire to identify and address underlying issues make a strong start. In addition to this, we look for the following Excellent English communication skills. 2+ years’ experience in a Technical Operations / SRE role Working knowledge of Windows Server flavours and Wintel hardware Knowledge of network stacks, protocols and technologies. Demonstrative competency in scripting with Powershell and/or Python Experience with Enterprise and open source monitoring tools such as Splunk or New Relic Experience of working with CI/CD tooling such as GitHub, Bitbucket, Harness, Kubernetes, Terraform Experience of working both independently and collaboratively in a fast paced, demanding IT environment with a strong focus on business outcomes. Comfortable with collaboration, open communication and reaching across functional borders. Any experience in the financial services industry is also a plus. Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.U99_MstarUKLtd Morningstar UK Ltd. Legal EntitySummaryLocation: LondonType: Full time

The team you'll be working with:We have an opportunity for a Senior Security Architect to join our growing security consulting team in the UK. What you'll be doing:The Senior Security Architect will develop and own design, implementation and ongoing development of the security architecture of the client's IT systems.The Senior Security Architect will draw upon Enterprise Security Architecture or Security Solutions Architecture to develop and own:Identify business objectives, user needs, risk appetite and cyber security obligationsIdentify vulnerabilities, perform threat modelling, undertake risk assessment, evaluate the effectiveness of security controlsVerify and evidence alignment to 'Secure by Design' principles, corporate security policy/standards as well as industry recognized frameworks and best practiceDevelop and own secure conceptual, logical and high-level designs by identifying appropriate security controls to be embedded in solutions that meet business requirements whilst evidencing alignment to the target risk appetite.Develop and own the design and be able to articulate and justify design recommendations at security architecture assurance gatesDevelop and own design documentation, options papers, risk assessments, stakeholder presentations and be able to effectively communicate these to both senior technical and non-technical stakeholdersShould have the ability to distil complex information and concepts into key discussion points that identifies a path to resolution rather than only the identification of challengesDevelop and own the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the teamDevelop and own the development of collateral to support Security Consulting ‘go to market’s propositions and service offerings.Develop and own the development and presentation of compelling client proposals collaborating with teams across our business.Develop and own the identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plansWork closely with 1st, 2nd and 3rd lines of defense on all matters relating to cyber security, information assurance, cyber risk, data privacy including regulatory and compliance considerationsConstructively challenge established processes and controls to identify, recommend and facilitate continuous improvement, ensuring that all personnel (including senior stakeholders) understand their responsibilities in relation to security risk mitigation and remediationWhat experience you'll bring:A track record of delivering security solutions for large-scale infrastructure, transformation or integration programmesPractical knowledge and understanding of industry security frameworks and guidance such as NIST CSF, NIST 800-53, NCSC CAF and other NCSC guidelinesIn-depth knowledge of modern security concepts, common attack vectors, malware, security analytics and threat intelligence.Minimum of 10 years of experience in Cyber SecurityAny 2 of the following certifications CISSP, CISM, CCSP, CRISC or equivalent experience3+ years of experience and good knowledge covering several of the following examples (this list is not exhaustive): AD, Cryptography, End User Computing, IAM, PKI, Server hardening, SIEM, SOAR, virtualization (VMware)Strong teamwork skills and attention to detailAbility to work independently as needed yet always thinking as part of a teamSelf-motivation and able to take responsibilityIs a persuasive communicator using logic to win support and change viewsPlease note that candidates must hold or be able to gain UK SC level Security Clearance or higher. Therefore, we can only accept applications from British Nationals who meet these criteria. Candidates with dual Nationality must flag this during the recruitment process.Who we are:At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.what we'll offer you:We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.You can find more information about NTT DATA UK & Ireland here: We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

IT Infrastructure ManagerQuant Capital is urgently looking for an IT Infrastructure Manager to join our high profile client.Our client is well-known fintech in the WRAP and SIPP market as a full-service provider. In your role as Infrastructure Manager, you will lead in the management and development of Microsoft based server, communications and cloud solutions for the group. You will be responsible for the design and implementation of new technology as well as providing support for existing systems and related technology. Leading a small internal team of engineers, you will be responsible for the day-to-day management of infrastructure operations as well as technical improvement and change projects. The Infrastructure Manager on a day to day basis will:• Providing technical leadership, coaching, and management of the Infrastructure team • Providing oversight and reporting of key deliverables to management • Responsibility for the design and delivery of new Windows-based infrastructure design including Azure, on-premise and hybrid solutions • Managing the Hybrid cloud infrastructure including servers, storage, security and virtualization • Providing clear and consistent documentation of systems and architecture, design, configuration, and testing evidence • Providing solution designs, costings, and basic project management for the duration of any implementation • Liaising in the development of desktop builds/images where integration with server infrastructure is required • Ownership of technical Backup, DR (Disaster Recovery) and Business Continuity for all server-based solutions. • Providing 2nd line support for complex queries relating to infrastructure issues • Ensuring infrastructure components are correctly registered and tracked with the asset and configuration management database. • Controlling of key system configuration parameters • Keeping application software levels and patches up to date • Maintaining test and development environments.Infrastructure Managers must have: • Experience of leading and developing technical engineers • Microsoft infrastructure-related qualification(s) (e.g. MCSE) • Experienced in the design and implementation of MS Azure-based services including ADFS, Virtualisation, SaaS and PaaS • Experience of the implementation and management of resilient services including load balancing, availability sets, geo-redundancy, Azure system updates • Experience of Azure DR and backup solutions • Experience of Office365 interoperability • Solid experience of managing on-premise and hybrid server solutions • Proficient in the use of Microsoft Office products • Ideally Exposure to IS27001 standards. • Basic network/comms experience (IP, Routing, VLAN)As this is a niche sector expect a serious package as well as the autonomy to create new and unique solutions and the ear of the CTO and CEO of a global firm.My client is based in LondonIT Manager, Infrastructure, Cisco, Windows Server

DescriptionMethods is a 100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.Methods was acquired by the Alten Group in early 2022.The Salesforce team is responsible for the continual maintenance and development of the internal Salesforce org, the integral business operational platform. The Salesforce Administrator will act as a key member of this team, helping to analyse and resolve user issues, drive adoption, resolve system bugs and implement stakeholder change requests. The Salesforce Administrator will also design, create and deliver technical solutions on the Salesforce platform, ensuring that the org is continually fit for purpose.The role will work across the full Salesforce platform, while developing subject matter expertise in Finance and Accounts processes within Certinia PSA and Certinia Accounting (FFA). This includes troubleshooting financial data and process issues, supporting system improvements, and contributing to the migration of legacy automation into Salesforce Flow.ResponsibilitiesThe Salesforce Administrator’s responsibilities will include (but not limited to):Participating in discovery sessions/workshops with business process stakeholders and users to gather/update solution requirements, performing gap analysis between Salesforce capabilities and enhancement needs Analysing user stories and translating these into deliverable working solutions and complete test scenarios Lead or assist with the design, development, testing and delivery of functional solutions within Salesforce, prioritising scalable, declaratively developed solutions Participating in user acceptance testing sessions Delivering user training Creating relevant user and administrator documentation to support solution rollouts 2nd line Salesforce BAU support Monitoring the internal ticketing system to ensure business queries are addressed in a timely manner Where relevant supporting / mentoring a junior administrator Tackling technical debt, including rationalisation and optimisation of existing automation Designing, building and maintaining complex record-triggered, scheduled and screen flows Identifying data quality issues and managing resolution of such instances Supporting Finance and Accounts teams with troubleshooting of Certinia PSA and Accounting (FFA) related issues Investigating financial data discrepancies including revenue recognition, billing, project financials, and accounting postings Working closely with Finance stakeholders to improve financial processes within Salesforce and Certinia Drawing on your Salesforce experience to identify opportunities to recommend scalable technical and/or 3rd party solutions to the Salesforce roadmap.About YouYou will have a strong understanding of internal business functions (Marketing, Sales, Service Delivery, Finance, HR etc.), and how the Salesforce platform can be designed and configured to accommodate them. You are comfortable working with Finance stakeholders and understanding accounting-driven processes such as billing, revenue recognition, project financials and reporting.An excellent communicator, comfortable leading discussions to extract information and guide stakeholder expectations towards solutions that meet business needs. Demonstrable track record of improving user experience and business and system operational efficiency.You enjoy owning and prioritising a varied workload consisting of solution delivery, end user support/training, automation improvements, and contributing to an integral business system.You will be comfortable taking responsibility for the full project lifecycle and have the confidence, skills, experience, and personality to establish rapport with users and stakeholders when managing projects or BAU support/change situations. You possess the ability to work autonomously as well as representing a key member of the team and positively represent the team to the business.RequirementsEssential2+ years of Salesforce and Certinia administration, ideally in a business services industry, or equivalent consulting experience Strong experience supporting Certinia PSA and Certinia Accounting (FFA) or similar PSA/ERP systems Good understanding of finance and accounting concepts (billing, revenue, journals, project financials, GLA, etc.) (Mandatory)Strong hands-on experience building and maintaining Salesforce Flows (record-triggered, scheduled, screen flows) Hands-on configuration experience with Salesforce CRM Analytics/ Analytics Studio/ Tableau CRMExperience analysing and resolving automation conflicts and technical debt Experience within support team and client-facing roles, managing users and day-to-day issues through to resolution Ability to work independently, within teams, and cross-functionally with excellent communication skills Outstanding attention to detail and enjoy project ownership Strong logical reasoning and problem-solving skills Salesforce declarative configuration to expert level (Lightning UI) Experience supporting orgs with 200+ users Experience with delivering Change and Release Management best practices and sandbox management Experience presenting to technical and non-technical stakeholders Experience with DataLoader (or equivalent ETL tools) Ability to effectively prioritise competing requests while managing user expectations Excellent listening, oral and written communication skills Team player Fluent in English DesirableSalesforce Administrator Certification (ADM-201) Advanced Salesforce Flow architecture and best practices Further Salesforce Certifications: Advanced Administrator, Platform App Builder Experience working within a complex Salesforce org Experience leading/supporting/mentoring junior Administrator(s) Hands-on configuration experience with Conga and/or DocuSign BA / Project Management certifications Bachelor's degree in computer science, information systems, business analysis/change management or related field.This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview. BenefitsMethods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.By joining us you can expect: Autonomy to develop and grow your skills and experienceBe part of exciting project work that is making a difference in societyStrong, inspiring and thought-provoking leadershipA supportive and collaborative environment As well as this, we offer: Development access to LinkedIn Learning, a management development programme and trainingWellness 24/7 Confidential employee assistance programmeSocial - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causesTime off 25 days a yearPension Salary Exchange Scheme with 4% employer contribution and 5% employee contributionDiscretionary Company Bonus based on company and individual performanceLife Assurance of 4 times base salaryPrivate Medical Insurance which is non-contributory (spouse and dependants included)Worldwide Travel Insurance which is non-contributory (spouse and dependants included)Job SummaryID: 8A63FC6CBFDepartment: Support, SU Support Functions, IT Support, SU - Salesforce AdminType: full time

Job Reference: NJ0532Date Posted: 4 August 2026Recruiter: Nexus Jobs LimitedLocation: LondonRemote Working: Some remote working possibleSalary: 40,000 to 50,000Sector: I.T. & CommunicationsJob Type: PermanentWork Hours: Full TimeContact: Jas GujralEmail: cv@nexusjobs.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionIT Infrastructure Engineer 2nd and 3rd Line with JapaneseOur Client an global company are looking to recruit an IT Support Engineer with 2nd and 3rd Line experience.You must be able speak in both English and Japanese.IT infrastructure system support and maintenance.Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities:IT Infrastructure EngineerIT Infrastructure related projectCommunicate and coordinate with the person in charge of the project in HQ (in Japanese)Communicate and coordinate with the user in each office (in English)Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.Escalate the incidents to the appropriate vendors.Incident management with the ticketing system (etc. ServiceNow).Skills / Knowledge:Technical Proven working experience in IT Service management operationsBasic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)Basic operation system knowledge (e.g. Windows10, Windows server, Azure)Basic Microsoft Office 365 knowledgeSecond line level technical support and problem-solving skill CommunicationCandidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking).User facing support skillsSelf-motivated and an innovative mindsetExperience:3+ years IT experience in a corporate environment.Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365Cisco/Fortinet Project management experience preferred. The position is based in the City of London.The salary will be 40K - 50K.Do send your CV to us in Word format along with your salary and notice period.

A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on role with ownership of the firm's Microsoft Intune, Defender for Endpoint and Entra ID environments. The successful candidate will be responsible for endpoint security, device compliance, EDR investigations, identity controls and modern endpoint management across the business.This role is primarily office-based, with four days per week in their London office (closest station - London Bridge) and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Microsoft Defender for Endpoint environments, strong experience securing and managing modern endpoints, and a track record of delivering improvements and stability within SME, financial services, professional services, or MSP environments.This is not a traditional desktop support role. The successful candidate will play a key role in managing endpoint security, investigating security alerts, maintaining security baselines, supporting EDR operations, and driving continuous improvement across the organisation's endpoint estate.Key responsibilities of this EUC Engineer role will include:Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including Autopilot provisioning, device configuration, compliance policies, patching, update management, and application deployment.Maintain endpoint security standards, device lifecycle management, and secure configuration baselines aligned to Microsoft and industry best practices.Administer and support Microsoft Defender for Endpoint, including alert triage, investigation, machine isolation, remediation activities, and EDR-related security operations.Manage Attack Surface Reduction (ASR) policies, device control policies, endpoint security settings, and Intune security baselines.Create, maintain, and improve endpoint compliance frameworks aligned to organisational security policies and recognised security benchmarks.Manage identity and access through Entra ID, including Conditional Access, MFA, device compliance, device registration, and identity-related troubleshooting.Investigate and resolve complex endpoint, identity, and security incidents, acting as a senior technical escalation point across the business.Deliver vulnerability remediation and patch management activities in line with business risk and security requirements.Develop automation and operational improvements using PowerShell, Microsoft Graph, and Microsoft security tooling.Contribute to IT projects including endpoint refreshes, office moves, infrastructure upgrades, and technology improvements.Produce and maintain high-quality technical documentation and end-user knowledge articles.Ideal skills & experience:4–5 years' experience in an endpoint engineering, EUC engineering, modern workplace, or senior 2nd line role within a financial services, professional services, SME, or MSP environment.Demonstrable hands-on ownership of Microsoft Intune, including device management, compliance policies, application deployment, and endpoint configuration.Strong practical experience administering Microsoft Defender for Endpoint, including security alert investigation, EDR capabilities, remediation activities, and endpoint security management.Good understanding of endpoint security principles including security baselines, hardening, Attack Surface Reduction policies, vulnerability management, and compliance controls.Strong experience with Entra ID (Azure AD), including Conditional Access, MFA, device compliance, and identity management.Strong Windows 11 troubleshooting and endpoint engineering skills.Experience using PowerShell and Microsoft Graph for automation and operational improvements.Confident troubleshooting complex endpoint, identity, access, and security-related issues.Excellent communication skills with a proactive and ownership-driven approach.Desirable experience:Experience supporting Microsoft Secureworks MDR environments.Exposure to Meraki networking technologies.Exposure to Egnyte governance and collaboration platforms.Experience supporting Azure infrastructure services.This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have genuine ownership of the endpoint environment and play a key role in strengthening endpoint security, compliance, and operational stability across the business.The salary on offer is 45,000 – 60,000 per annum, dependent on experience.

Job Description:Salary Range: 60,000 - 71,400Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.Your Impact Leonardo is looking for a 3rd Line Platform Engineer to join our collaborative and skilled team supporting a critical MOD site. This is an exciting opportunity to serve as a Subject Matter Expert (SME) in Windows-based enterprise infrastructures. You'll play a central role in the design, deployment, and support of high-security systems that underpin key defence and aerospace operations.This role is based full-time on site in London and requires DV clearance.What you will do as a Principal Platform Engineer:Take ownership of complex technical issues through to resolution, collaborating with users and other IT teams.Provide expert-level troubleshooting for incidents escalated from 1st and 2nd line support, ensuring consistent and minimal disruption to services.Deploy and integrate secure Windows Server environments (Active Directory, Group Policy, DNS, DHCP) using industry best practices.Implement and maintain infrastructure security measures such as patching, access controls, and hardening to align with compliance and internal governance.Use monitoring tools to proactively optimize system performance and ensure high availability.Create and maintain detailed technical documentation and contribute to internal knowledge sharing and mentoring.Participate in IT projects, ensuring infrastructure design meets both technical and business objectives.Collaborate closely with network, security, and application teams to deliver reliable, secure IT services.What you’ll bring:Proficiency in Ivanti Application & Device Control or similar lockdown tools.Experience working with high-security MOD systems and secure design principles.Familiarity with security and compliance documentation (e.g. RMADS, SyOPs, NIST frameworks).Core TechnologiesMicrosoft:Windows Server 2019/2022/2025Active Directory, Group Policy, DNS, DHCPExchange Server 2019, SQL Server, SharePoint 2019VMware:VMware Cloud FoundationvSphere, ESXi, NSXT, and vSANEndpoint & Configuration:Windows 10 & 11Microsoft Endpoint Configuration Manager (MECM)Monitoring & Observability:Microsoft System Centre Operations Manager (SCOM)PKI Technologies:Microsoft Certificate Services, Hardware Security Modules (HSMs), and lifecycle key managementSecurity ClearanceThis role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: .Why join usAt Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.Refer a friend: Receive a financial reward through our referral programme.Tailored Perks: Spend up to 500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.For a full list of our company benefits please visit our website.Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.Be part of something bigger - apply now!#LI-CYBERPrimary Location: GB - London - WhitehallContract Type:PermanentHybrid Working:OnsiteJob SummaryJob number: R0019139Date posted : 2026-06-04Profession: EngineeringEmployment type: Full time

Job Reference: NJ0494Date Posted: 17 August 2026Recruiter: Nexus Jobs LimitedLocation: LondonRemote Working: Some remote working possibleSalary: 50,000 to 65,000Sector: I.T. & CommunicationsJob Type: PermanentWork Hours: Full TimeContact: Jas GujralEmail: cv@nexusjobs.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionIT Applications and Infrastructure Support AnalystOur Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2nd and 3rd level support.1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base ArticlesBe an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users.Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operationsLiaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projectsEnsure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes.Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support UnitRegulatory Duties:Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies.Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches.Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises.Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation periodAs part of the probation period, assignment of small side IT desk projects to support and deliver IT ProjectsComplete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines.Proactively seek to complete recommended technical and behavioural competencies training required for your role.Technical Experience Required:Exposure to Market Data, Bloomberg, Trader SupportMicrosoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farmWindows Server Environment 2012/2016 - design, deployment, maintenance and support.VM-Ware virtualisation environments.Backups (various and ability to use different applications).Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI)Router maintenance - wireless configuration, installation and setups.PowerShell to a competent level (backup/azure/EMC).VPN Administration and Deployment.DNS – administration of DNS internal and external.Salary will be in the range 50K - 65K.The position is hybrid with 3 days in the office in Central London.Do send your CV to us in Word format along with your salary and notice period.

Role - Financial Crime Analyst Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. What is the role? The Group Financial Crime Analyst is responsible for supporting with the delivery and implementation of the financial crime framework and controls across the Howden Group. The roleholder will be responsible for supporting the Group Financial Crime Team in providing day-to-day support across a range of financial crime subjects (including ABC, AML, Fraud and Economic Sanctions) to the Group’s entities around the world. This will include supporting with the Group’s screening tool, providing advice and help to users across the Group, identifying process improvements and facilitating internal team meetings. What will you be doing? Planning and Strategy: • Support the Group Financial Crime Team in preparing materials for divisional and Group level governance, including the annual financial crime plan and regular updates against planned activities., • Deliver high quality advice to the business in a practical and commercially focused way in relation to financial crime and all relevant matters that reduce risk, resolve issues and maximise the opportunity for the local entity to deliver on its goal., • Analyse and interpret issues in a timely fashion and advise the business how best to take account of them in its operations. People Management/Personal Development: • Actively undertake personal development to ensure up to date knowledge and understanding of best practice., • Manage personal workload proactively and support both the Group Financial Crime team and key stakeholders in the business in meeting agreed deadlines., • Encourage essential behaviours and maintain a high level of personal and professional confidence. Governance, Monitoring & Reporting: • Assist in collating MI on the design and delivery of Group-wide initiatives to report progress to the Group’s committees., • Support the preparation and annual review cycle of Group-wide policies related to Financial Crime., • Perform second line led assessments of financial crime arrangements at a local and regional level, including preparing recommendations for improvement where appropriate., • Assist local management in addressing financial crime related second line of defence or third line of defence findings., • Support internal record-keeping and filing internal and external reports where appropriate/necessary., • Perform horizon scanning for any financial crime related matters. Key Regulatory Responsibilities: • Support with the management of any financial crime related projects for the Group., • Support the divisions with investigating any live issues related to financial crime. Technical Knowledge: • Manage assigned projects and contribute to other projects as required., • Respond appropriately to urgent issues as they arise., • Support the Group Financial Crime Team in identifying trends and Group requirements for financial crime advice and guidance., • Manage assigned projects and contributes to other projects as required., • Provide day-to-day support with the Group screening tool., • Review internal controls and ensure they are adequate, implementing improvements as required. What are we looking for? • Some experience within financial crime roles, ideally in 2nd line advisory, • Direct experience of working with financial crime frameworks, ideally in the insurance industry, • Experience of supporting with the successful performance of internal and external financial crime controls, • Experience in performing enterprise-wide financial crime risk assessments would be advantageous, • An understanding of insurance business models (retail/wholesale/reinsurance etc.), • Ideally has experience of financial crime controls in a UK and/or US listed environment, • Cross-cultural collaboration skills, • Strong ethical compass, • Strong communication and stakeholder management skills, • Ability to diagnose problems quickly, • A team player, will ‘pitch in’ and contribute significantly to the successful functioning of the Group Financial Crime Team, • High level of emotional intelligence, • High degree of resilience and tenacity What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!Figma is looking for a Director, Enterprise Sales (2nd line leader) to shape our sales strategy and collaborate with teams across the company. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma we think creatively, lift constraints that block our imagination everyday, and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll collaborate with our existing customer base and potential customers in driving meaningful relationships that make valuable contributions to the customer experience and revenue to our bottom line.Our next team member will have an agile, dynamic mentality, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As a Director, Enterprise Sales, you will lead a team of Account Executives responsible for the engagement, expansion and retention of our rapidly growing customer base. You will report to the VP of Northern EMEA.This is a full time role that can be held from our London hub. What you'll do at Figma:Evaluate and implement playbooks, and systems needed to support a high-growth teamTest and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories Develop strong internal partnerships and collaborate cross functionally to increase revenue opportunities to improve deal progressionsBuild, develop, and inspire a team of high-performing Account Executives and leaders by creating scalable, data driven processes that drive team and company goalsBe accountable for selling to existing customers and net new customers Interview, hire, and train new team members as we scale the business and companyWe’d love to hear from you if you have:10+ years of experience in sales and 5+ years of experience developing teamsPrior experience leading both managers and Enterprise Account Executives Proven experience leading and building successful, collaborative, and hard-working sales teamsA proven track record of leading Sales teams to consistently meet and exceed goalsUnderstanding of our technical and competitive landscapeWhile it’s not required, it’s an added plus if you also have:1+ years of experience in second line leadership within a B2B SaaS companyExperience using or working with Figma, or other UX/UI experienceAbility to thrive in a constantly changing and evolving environmentExperience with Command of the Message or MEDDIC sales methodologyAt Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible locationEnabling closed captioning on video conferencingEnsuring all written communication be compatible with screen readersChanging the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Job Title: Delivery ManagerDivision: Digital ProductDepartment: Digital DeliverySalary: National (Edinburgh and Leeds) ranging from 74,900 to 90,000 and London from 82,300 to 100,000 per annum (salary offered will be based on skills and experience)This role is graded as: Manager - RegulatoryYour external recruitment contact is Benjamin via benjamin.paulon@fca.org.uk.Your internal recruitment contact is Lauren via Lauren.Pyrah@fca.org.ukApplications must be submitted through our online portal. Applications sent via social media or email will not be accepted.About the FCA and teamWe regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. As part of the Data, Technology & Innovation (DTI) Division, we are leading the FCA inharnessing the power of data and advanced analytics to transform financial regulation.In Digital Product, a subdivision of DTI, we believe in doing things differently. We believe in collaboration, inclusivity, innovation and using data to be at our best. We place emphasis on curiosity and experimentation. We collaborate widely with other regulators, academics, innovative companies, and within the FCA.Role responsibilitiesSupport the Senior Delivery Manager in implementing effective delivery management across allocated workstreams and projects within a portfolio of products and servicesCreate, lead and develop multidisciplinary teams, ensuring the appropriate structure and skill levels are in place to meet delivery requirementsOwn the workstream delivery roadmap, aligning activities with business strategy, priorities and outcomes to deliver measurable valueSupport the development of prioritised backlogs, service blueprints and user stories by working collaboratively across multidisciplinary teamsOversee the architecture for workstreams, partnering with technical leads to ensure systems and solutions remain flexible and deliver performance aligned with business needsEnsure effective software delivery methodologies are implemented and maintained in line with agile and lean principlesAlign delivery practices with DevSecOps principles and toolsets to support automation, continuous integration, continuous deployment and continuous operational monitoring as standardEnsure appropriate governance, assurance and delivery management are in place, managing dependencies, risks, issues, budgets and people while embedding security, reliability and performance throughout delivery and architecture decisionsSkills requiredMinimum:Extensive experience with delivery leadership and oversight for complex, high-risk products and services, commercial management and financial skills and dealing with senior stakeholders within high-visibility, complex operating environmentsLead, coach and support multidisciplinary delivery teams, applying deep understanding across Agile delivery methodologies, governance, DevSecOps and User-Centred Design (UCD) practices to deliver effective outcomesManage complex delivery initiatives through in-depth application of agile and lean methodologiesEssential:Applying agile and lean practices to identify and select the most effective delivery methods, encourage experimentation, adapt approaches to context, measure outcomes and support teams in managing and visualising delivery resultsCommunicating effectively between technical and non-technical stakeholders, interpreting business and technical requirements, managing expectations and facilitating both proactive and reactive communicationsFacilitating delivery flow across teams, maintaining momentum, managing pace and addressing risks, issues and dependencies, including those owned outside the teamIdentify, question and improve organisational processes, coaching teams and stakeholders to inspect, adapt and implement new ways of working that add measurable valueOverseeing delivery planning activities, prioritising high-value work, using data to inform decisions and managing complex internal and external dependencies to provide delivery confidenceRemoving blockers and impediments affecting delivery plans, develop solutions for complex situations and ensure teams plan realistically against available capacityBuilding motivated and collaborative teams by creating the right working environment, empowering colleagues to deliver, addressing team issues and establishing the most effective team structure for each situationBenefits28 days annual leave plus bank holidaysHybrid model where employees work to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)Non-contributory pension (8–12% depending on age) and life assurance at eight times your salaryPrivate healthcare with Bupa, income protection, and 24/7 Employee Assistance35 hours of paid volunteering annuallyA flexible benefits scheme designed around your lifestyleFor a full list of our benefits, and our recruitment process as a whole visit our benefits page.Our values & cultureOur colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.Disability Confident: our hiring approachWe’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.Useful information and timelineAdvert Closing: 31st AugustCV Review/Shortlist: 2nd SeptemberFirst Stage Interviews (In Person) taking place between w/c: 14/09/26 – 18/09/26Manager Assessments between 21/09/26 – 29/09/26Final Stage Interviews: 06/10/26 – 08/10/26Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. SummaryLocation: Leeds; London; EdinburghType: Full time

IT Infrastructure Manager 55,000Quant Capital is urgently looking for an IT Infrastructure Manager to join our high profile client.Our client is well known fintech in the WRAP and SIPP market as a full service provider.In your role as Infrastructure Manager, you will lead in the management and development of Microsoft based server, communications and cloud solutions for the group. You will be responsible for the design and implementation of new technology as well as providing support for existing systems and related technology. Leading a small internal team of engineers, you will be responsible for the day-to-day management of infrastructure operations as well as technical improvement and change projects. The Infrastructure Manager on a day to day basis will:• Providing technical leadership, coaching and management of the Infrastructure team • Providing oversight and reporting of key deliverables to management • Responsibility for the design and delivery of new Windows based infrastructure design including Azure, on premise and hybrid solutions • Managing the Hybrid cloud infrastructure including servers, storage, security and virtualization • Providing clear and consistent documentation of systems and architecture, design, configuration and testing evidence • Providing solution designs, costings and basic project management for the duration of any implementation • Liaising in the development of desktop builds/images where integration with server infrastructure is required • Ownership of technical Backup, DR (Disaster Recovery) and Business Continuity for all server-based solutions. • Providing 2nd line support for complex queries relating to infrastructure issues • Ensuring infrastructure components are correctly registered and tracked with the asset and configuration management database. • Controlling of key system configuration parameters • Keeping application software levels and patches up to date • Maintaining test and development environments.Infrastructure Managers must have: • Experience of leading and developing technical engineers • Microsoft infrastructure related qualification(s) (e.g. MCSE) • Experienced in the design and implementation of MS Azure based services including ADFS, Virtualisation, SaaS and PaaS • Experience of the implementation and management of resilient services including load balancing, availability sets, geo-redundancy, Azure system updates • Experience of Azure DR and backup solutions • Experience of Office365 interoperability • Solid experience of managing on-premise and hybrid server solutions • Proficient in the use of Microsoft Office products • Ideally Exposure to IS27001 standards. • Basic network/comms experience (IP, Routing, VLAN)As this is a niche sector expect a serious package as well as the autonomy to create new and unique solutions and the ear of the CTO and CEO of a global firm.My client is based in LeicesterIT Manager, Infrastructure, Cisco, Windows Server

Head of Operations – Technical Support – Key Responsibilities:- Manage the client service delivery and technical teams, covering 1st, 2nd, and 3rd line support- Manage the relationship with external providers including the management of their ticketing system- Be a point of contact for any major

We are a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium, and Switzerland) looking to recruit a permanent. We deliver a range of services from IT Consultancy, Software Project Development, and Application Support Services for our corporate clients covering Insurance, Retai

Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role. We enjoy a collaborative, fast-paced working environment, whe

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. TPBN1_UKTJ

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You’ll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure You’ll be proactive and Reactive within Incident and Problem Management You’ll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What you’ll bring? You’ll bring experience with supporting OSS systems and infrastructure from a 2nd and 3rd Line level You’ll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of LINUX and Microsoft Operating Systems You’ll have the exposure to ITIL Methodologies The ability to explain complex technical issues in a simple, customer centric language You'll be able to attain NPV - SC level vetting What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. · Matched or contributory pension scheme · Online GP service, 24 hours a day, 365 days a year · Employee assistance programme · My Rewards portal, access to 1000’s of retail discounts · Life assurance · Cycle to work, salary finance and give as you earn schemes · Enhanced maternity, paternity leave and adoption leave · Reward and recognition scheme In addition, this role offers; Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. · We’re responsible and go further for our people, clients, communities and the planet · We’re open and seek new and better ways of exceeding expectations · We’re together and as one team; the whole is greater than the sum of the parts · We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGROUPT INDNAT #LI-AJ2

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Perceived Quality Engineer Cwmbran, South Wales Hybrid once established in role - 3 days on site after c.3 months Skills: PQ, CAD, Flushness, Craftsmanship, User Quality, Class-A Surfaces, Luxury, Aerospace, Interiors, Proactive, High-End, Catia, Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers *Family-friendly and accessible workplace policies We are looking for passionate individuals to join our PQ team as a Perceived Quality Engineer at our Safran Seats site in Cwmbran. Your Role The Perceived Quality Engineer is responsible for defining, elevating, and ensuring the highest standards of perceived quality in our premium class aircraft seating products. The engineer acts as the key link between industrial/product design, technical architecture, and engineering to deliver and uphold customer-focused perceived quality expectations. *Drive Perceived Quality: Set targets, create and maintain the Product Acceptance Document, and analyse design choices to maximize customer satisfaction. *Collaborate & Influence: Work in a cross-functional team (up to 20 people) including designers, engineers, suppliers, and Class-A modellers. Advocate for best design standards and manufacturing methods. *Lead from Experience: Gather and share lessons and benchmarks, resolve design risks, and propose improvements based on robust analysis and customer-oriented thinking. *Be the Customer Champion: Engage with customers to converge on expectations, conduct Perceived Quality (PQ) scorings, and ensure that every product touchpoint shines - visually, audibly, and tactilely. *Promote Excellence: Share a Perceived Quality mindset across the team, participate in network meetings across Safran Seats, and drive continuous improvement. What You'll Bring A relevant degree (or equivalent qualification/experience) in mechanical engineering or a closely related discipline CAD Skills, ideally with Catia V5 Design for Perception: Strong ability to analyze aesthetic, tactile, auditory, and visual aspects that shape end-user quality perception. Product Acceptance Oversight: Creation and maintenance of Product Acceptance Documents, scoring, and validation of perceived quality targets. Design and Engineering Interface: Direct experience working with Class-A surface modellers, product designers, and engineering teams to challenge, steer, and validate design decisions in line with quality standards. Lessons Learned: Capability to collect, synthesize, and share best practices and lessons from previous projects or competitors. At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. TPBN1_UKTJ

Coopman Search & Selection are delighted to partner with an award-winning consultancy firm, specialising in Compliance and Financial Crime, who are looking to add a Consultant to their Financial Crime team. The team provides advice and solutions to a range of firms across Financial Services, from entrepreneurial start-ups to larger institutional clients, looking to implement and bolster their Financial Crime frameworks and controls. Key Responsibilities of the Consultant: • Provide high quality written and verbal advisory support to clients in relation to AML, CTF, ABC, Sanctions, Fraud, Tax Evasion etc., • Provide clients with accurate, technical financial crime advice, keeping your knowledge of necessary regulatory requirements up to date, • Be involved and provide input into the development of the firm's offerings to a broader client set, specifically those in the Payments, Crypto and Digital Assets space, • Managing the relationship with clients, becoming a trusted advisor in all things Financial Crime Experience required of the Consultant: • 1-2 years Financial Crime experience with demonstrable knowledge of money laundering regulations and how these are applicable to different business models, • Ability to apply a risk based approach when advising clients on their AML, Fraud and broader Financial Crime exposure, • Consulting experience would be a huge benefit here, but candidates with existing 2nd Line Advisory experience would also be considered, • Professional qualifications with the ICA or ACAMS would be advantageous, • An ability to build and maintain client relationships, • Excellent communication skills, both written and verbal, • Strong organisational skills with an ability to solve problems in a rational manner This is an excellent opportunity to join an expanding, award-winning consultancy firm, with future plans for growth if you're at the early stages of your career looking for a role which will bring variety and exposure within a supportive team of highly impressive Financial Crime professionals. As a Certified B Corporation™, we take a different approach to how we do business. Recognised on an international scale as a company that operates for good, we value & incorporate the interests of all of our stakeholders to grow in the most sustainable manner. As a recognised Great Place to Work™, we ensure our workplace is one that fosters professional growth and collaboration.

What you'll be doing:The Security Architect will Contribute to the design, implementation and ongoing development of the security architecture of the client's IT systems.The Security Architect will draw upon Enterprise Security Architecture or Security Solutions Architecture to Contribute to:- Identify business objectives, user needs, risk appetite and cyber security obligations- Identify vulnerabilities, perform threat modelling, undertake risk assessment, evaluate the effectiveness of security controls- Verify and evidence alignment to 'Secure by Design' principles, corporate security policy/standards as well as industry recognised frameworks and best practiceContribute to deliver and continually enhance a coherent approach to the design of secure client end-to-end solutionsContribute to secure conceptual, logical and high level designs by identifying appropriate security controls to be embedded in solutions that meet business requirements whilst evidencing alignment to the target risk appetite.Contribute to the design and be able to articulate and justify design recommendations at security architecture assurance gatesContribute to design documentation, options papers, risk assessments, stakeholder presentations and be able to effectively communicate these to both senior technical and non-technical stakeholdersContribute to reference architecture of established patterns, principles and guidelinesContribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the teamContribute to the development of collateral to support Security Consulting ‘go to market’s propositions and service offerings.Contribute to the development and presentation of compelling client proposals collaborating with teams across our business.Contribute to documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and guidelinesContribute to the identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plansWork with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIsWork closely with 1st, 2nd and 3rd lines of defense on all matters relating to cyber security, information assurance, cyber risk, data privacy including regulatory and compliance considerationsContribute to the development and enhancement of governance, risk and compliance aligned to policy, standards an industry good practiceEnsure that continuous assessment, identification, analysis and reporting of useful metrics to enable informed risk-based decisions to be takenConstructively challenge established processes and controls to identify, recommend and facilitate continuous improvement, ensuring that all personnel (including senior stakeholders) understand their responsibilities in relation to security risk mitigation and remediationReview and verify that documentation relating to process and technical security controls are maintained#Thrive as a consultant seeking the variety and challenge of engaging with different clients and variety of technologies and solution types.Developing security vulnerabilities and techniques for applying effective controls.Contribute to the development of secure system without close supervision.Contribute to security requirements for new systems or changes to existing systems without close supervision.Execute technical management tasks in respect to ongoing client projects.CHARACTERISTICSStrong teamwork skills and attention to detail.Excellent written and verbal communication skills.Self-motivation and able to take responsibility.Persuasive communicator, using logic to win support and change views.What experience you'll bring:Awareness and understanding of industry security frameworks and guidance such as NIST CSF, NIST 800-53, NCSC CAF and other NCSC guidelinesGood knowledge of networking (switching, routing, firewalls)Awareness or limited experience with the design concepts associated with adoption of Cloud platforms (AWS and/or Microsoft Azure)An understanding of the native security capabilities and some practice within Cloud platforms (AWS and/or Microsoft Azure)Understanding of modern security concepts, common attack vectors, malware, security analytics and threat intelligence.A understanding of security testing and vulnerability management is important (including pen testing/ITHC, CVSS/CVE)Some experience working with security standards such as ISO 27001, 27002, 27017, 27108 etcIt would be great if you had;Minimum of 5 years of experience in Cyber SecurityAny One of the certifications (CISSP, CISM, CCSP, CRISC) or equivalent experienceGood knowledge covering at least 2 of the following examples (this list is not exhaustive): AD, Cryptography, End User Computing, IAM, PKI, Server hardening, SIEM, SOAR, virtualization (VMware)RoleThrive as a consultant seeking the variety and challenge of engaging with different clients and variety of technologies and solution types.Developing security vulnerabilities and techniques for applying effective controls.Contribute to the development of secure system without close supervision.Contribute to security requirements for new systems or changes to existing systems without close supervision.Execute technical management tasks in respect to ongoing client projects.SECURITY CLEARANCEPlease note that candidates must hold or be able to gain UK SC level Security Clearance or higher. Therefore, we can only accept applications from British Nationals who meet these criteria. Candidates with dual Nationality must flag this during the recruitment process.Who we are:At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.what we'll offer you:We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.You can find more information about NTT DATA UK & Ireland here: We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

Service Desk Analyst - Bristol This is an exciting opportunity to work for a high-profile North Bristol based company who are looking to expand their Service Desk team which provides first class support to employees based across two offices. This is a busy and varied role providing technical support on a variety of systems, answering support queries either onsite or via phone or email. In order to be considered for this Service Desk Analyst role we are looking for most of the following experience: Previous experience of working on an IT Service Desk / Helpdesk in a 1st Line or 2nd Line role Experience of logging calls through a call logging system Active Directory, MS 365 Administration, Windows OS support Hardware knowledge, laptops, desktops, monitors etc. Basic Networking - DNS/DHCP, VPN issues, IP configuration Excellent customer service skills The Service Desk Analyst will be working on-site five days a week based in North Bristol with excellent transport links. This role is covering a shift pattern between the hours of 7.30am and 5pm. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. TPBN1_UKTJ

Housing & Enforcement Specialist Location: Can be located from any Regional Office: - Didsbury, Oldham, Sheffield, or Blackpool At Great Places the Housing & Enforcement Specialist is a key expert role working within the Housing & Enforcement team; providing a comprehensive, cross tenure, housing management, housing law, ASB and tenancy enforcement service across the Customer Services Directorate. You will work within the principles of our Service Delivery Framework to ensure sustainable outcomes for both customers and the business. You will have responsibilities ranging from dealing with legal and technical advice queries from front line housing colleagues, undertaking case reviews, providing complex case support to frontline officers on a range of subjects including ASB, breaches of tenancy, residential leasehold and enforcement matters generally. Managing a caseload of the most complex cases across the business, youll train and upskill frontline teams to deliver a high level of service to customers, whilst preparing and managing legal cases to resolution. You will provide expert advice on housing law matters relating to housing management and ASB, and work to ensure compliance with our policies and processes, ensuring that we provide a high quality, customer focused service which also meets best practice and achieves value for money. What youll be doing Providing expert advice and support for housing law and housing policy matters, preparing and expediting legal cases to court, presenting cases in court, where necessary in conjunction with legal services partners. Supporting, advising and working collaboratively with key partners and frontline teams to resolve (either directly or by supporting colleagues) customer demands around ASB, harassment, other breaches of tenancy or leases such as tenancy fraud, trespass or more complex housing management issues. Undertaking case reviews with relevant colleagues relating to ASB/Tenancy Management demands which have evolved, drifted or become more complex in nature and need a fresh set of eyes to achieve resolution, providing specialist advice and case management support where required. To case manage the most complex cases identified through case reviews beyond the knowledge, expertise and support of neighbourhood teams, and which require specialist case management or enforcement action, including legal work as required, maintaining clear communications with colleagues and customers throughout. Where legal intervention is necessary take forward all housing related legal processes; ensuring all case work is fully compliant with policy, processes and regulation, that customers are clear on actions being taken and their responsibilities, and feel fully supported through the process. Facilitate opportunities for shared learning across frontline teams to strive towards a culture of continuous improvement, improved customer service and value for money, identifying gaps in knowledge and specialist skills for training programmes for front line teams and the HUB. Provide training, coaching and support to frontline teams as necessary to develop skills and competencies that will support them in case management and facilitate legal escalation as required. To promote, develop, maintain and ultimately be responsible for effective working relationships with Great Places colleagues and key external partners, ensuring that respective roles and responsibilities are clearly communicated, understood and implemented. To keep up to date with any legislative, policy, best practice and regulatory changes, assessing the impact on the business and our customers, communicating as required to the Housing & Enforcement Manager. Using this knowledge to contribute to the development and amendment of relevant policies, procedures and IT support systems. What youll need A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Ideally you will have some legal training and experience of managing a demanding specialist case load. Excellent working knowledge of housing law in relation to contractual and statutory provisions relevant to Registered Providers. Have a good working knowledge of all aspects of ASB and enforcement legislation and regulation. Ability and commitment to keep abreast of legislative changes and a sound foundation for further learning. Proven relationship builder and influencer with stakeholders. The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion. Experience of training, coaching and skills development and the ability to communicate complex information effectively. Excellent written and oral skills. An ability to recognise, develop and effectively promote new opportunities for Great Places. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check What we need from you Great people skills and able to collaborate effectively with a range of stakeholders and colleagues. Effective communicator across a range of audiences. Flair for liaising, negotiating, and influencing. Good commercial awareness and insight. Not afraid to challenge the status quo / takes a balanced approach to risk. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Self-reliant and resilient. Effective problem solver. Professional and value led with integrity, inclusivity and respect for diversity. Ability to maintain an effective network to support service development and the application of good practice in housing and property law related matters.. Highly organised with an ability to plan, prioritise and manage deadlines Ability to work under pressure. Ability to travel between sites and to meet external commitments, and work flexibly and when needed outside normal working hours. What we give you in return for your hard work and commitment PensionDC Scheme (up to 10% contribution from both colleague and Great Places) WPAHealthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Placehigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual LeaveStart at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. TPBN1_UKTJ

Senior 3rd Line Infrastructure Engineer Location: Huntingdon, UK Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd line Engineers conduct reactive and proactive maintenance, primarily on the JUNO system, but may occasionally be required to support other systems that Leidos manage. These systems are highly utilised with many active users who operate at varying security levels. Senior 3rd Line Engineers are responsible for responding to escalations from 2nd Line Engineers as well as other Resolver Groups and conduct advanced troubleshooting to diagnose and rectify issues as they arise. You will be able to develop technical solutions to complex issues and problems as well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. You will have; Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Have excellent knowledge of VDI environments such as VMware Horizon or Citrix. Have excellent knowledge of HCI such as NetApp SolidFire or Nutanix. Have excellent knowledge of SAN storage technologies such as NetApp or Dell PowerStore. Have excellent knowledge of Backup & Recovery technologies such as Veeam or Commvault Have excellent knowledge of Windows Server Environments from Server 2008 2025 including AD, DNS, DHCP and GPO from design to implementation and support. Have demonstrable experience of supporting Enterprise IT hardware in datacentre environments. Have strong Linux system administration skills (Ubuntu / CentOS/RedHat). Have strong knowledge of TCP/IP and networking technologies including load balancing and firewalls. Have strong knowledge of software defined network such as VMWare NSX-T or HPE Aruba. Have good knowledge of Microsoft stack technologies such as SharePoint, Skype / Teams, MS SQL, MS System Centre, Office365, SCCM, MS Exchange & CLI tooling . Have general knowledge of cloud-native application platforms and Kubernetes-based containerised applications. Have experience working on Production, Reference & Development systems & the configuration control lifecycle going from development through into production. Have experience MicroServices architecture platforms (Tanzu, Rancher), Kubernetes & Docker. Have knowledge of 2 Factor-Authentication technologies. Have knowledge/ experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising technical expertise to ensure Cat A systems are kept online and running smoothly and that Incidents are dealt with in a timely manner IAW with KPI/SLA. Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems. Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM) and routine upgrading activities to stay ahead of obsolescence issues Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+ Resource Movement - Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines and UADs. Participation in Projects - Engage in infrastructure-related projects, CRs contributing to implementation build, testing phases. Key Competencies: Communications - Verbal, written including technical documentation. Collaboration - Working with other SMEs, Users & Resolver groups to ensure efficiency. Adaptability and flexibility - Able to change focus under changing situations. Technical expertise - Ability to troubleshoot and fault rectification variety of issues. Attention to detail - Including written and work carried out. Customer service - excellence. Teamwork - Build effective internal and external relationships. Attention to detail • Including written and work carried out. Customer service - excellence. Teamwork - Build effective internal and external relationships. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. TPBN1_UKTJ

Senior 3rd Line Network Engineer Location: Huntingdon, UK Clearance - High DV 'Developed Vetting UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive maintenance, primarily on High Side systems, but may occasionally be required to support other lower classification systems that Leidos manage. These systems are highly utilised with many active users who operate at varying security levels. Senior 3rd Line Network Engineers are responsible for responding to escalations from 2nd Line Engineers as well as other Resolver Groups and conduct advanced troubleshooting to diagnose and rectify issues as they arise. You will be able to develop technical solutions to complex issues and problems as well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough and demonstrable understanding of Cisco Enterprise LAN environments at 3rd line support level including, deployment, administration and troubleshooting. Ideally to a CCNP and CCDP level. Focus on Secure LAN environments including security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience in configuring and troubleshooting VPC, VDC, STP, BGP, OSPF and other key mainstream protocols. Have hands on experience in configuring and troubleshooting Sidewinders and ASAv firewalls with a Platform focus of: ISR, 6800, 3750, 3850 series. Have hands on experience in configuring and troubleshooting Fortigate, Sonicwall, Palo Alto, ForcePoint, ASAv and Juniper Firewalls. Possess excellent communications skills, organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including analysis and deployment. Key Duties System Support & Ticket resolution • Utilising technical expertise to ensure that the Core Network estate is kept online and running smoothly and that Incidents are dealt with in a timely manner IAW with KPI/SLA. Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems. Maintenance • Responsible for completing the and recording Periodic maintenance of all systems Utilising Periodic Preventative Maintenance (PPM) and routine upgrading activities to stay ahead of obsolescence issues. Documentation -Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+. Resource Movement -Assist in the configuration, installation, and deployment of infrastructure components. Participation in Projects - Engage in infrastructure-related projects and CRs contributing to implementation build, testing phases. Key Competencies: Communications - Verbal, written including technical documentation. Collaboration - Working with other SMEs, Users & Resolver groups to ensure efficiency. Adaptability and flexibility • Able to change focus under changing situations. Technical expertise, • Ability to troubleshoot and fault rectification variety of issues. Attention to detail, • Including written and work carried out. Customer service - excellence. Teamwork - Build effective internal and external relationships. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. TPBN1_UKTJ

You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. What You Will Be Doing Acting as a senior technical escalation point f

Senior 3rd Line IT EngineerLocation: London BridgeCompany: Managed Service Provider (MSP)This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter.Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care.The OpportunityWe are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves:Acting as the go-to escalation point for complex issuesManaging core client infrastructure and cloud environmentsEnsuring centralized security and monitoring platforms run smoothlyYou will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs).Senior 3rd Line IT Engineer - Key ResponsibilitiesAct as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity.Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM.Provide and present clients with centralized services reports and cybersecurity reviews.Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments.Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting.Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities.Mentor and provide technical guidance to Service Desk engineers.Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance.Key Skills & ExperienceProven experience in a 3rd Line / Senior Engineer role within an MSP environmentStrong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and IntuneExcellent understanding of networking, firewalls, VPNs, and Windows Server environmentsExperience with RMM tools, security platforms, and endpoint managementFamiliarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and AutotaskStrong troubleshooting, analytical, and communication skillsAbility to work independently and collaboratively across teamsExperience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001Commitment to producing clear documentation and knowledge sharingDesirable CertificationsMicrosoft Certified: Azure Administrator / Solutions ExpertCompTIA Security+, CISSP, or similar cybersecurity qualificationITIL FoundationVendor-specific certifications (Fortinet, SentinelOne, Datto, etc.)Why Join the CompanyJoin a technically strong, supportive, and collaborative team in central LondonWork across diverse clients, technologies, and industriesPlay a key role in strategic projects and continuous improvement initiativesAccess ongoing training, certifications, and professional development opportunitiesBe part of a company that values reliability, security, and delivering excellent customer serviceSalary:45,000 - 60,000Locality:LondonRegion:LondonEmployment Type:Permanent

Now we are looking for a Technical Support Manager to lead & optimize our 2nd line of Customer Support , ensuring customers receive expert technical assistance during their journey. About You: Experience leading Customer/Technical Support teams (Team Leads and/or Agents), including hiring, coaching,

ICT Technician Twickenham We are looking for a skilled ICT Technician to join a busy MSP around the Twickenham area. This role would suit someone with experience supporting IT either within a school environment or an MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. You’ll be responsible for keeping systems running smoothly while also help the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: • Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students, • Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more, • Install, configure and upgrade hardware and software across the school network, • Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications, • Work proactively with stakeholders to identify improvements in ICT provision, • Communicate technical solutions clearly and effectively to non-technical users Key Requirements: • Experience in a similar ICT Technician, 1st/2nd Line Engineer role - ideally within an education MSP or directly in a school environment, • Strong knowledge of Microsoft Office 365 and Windows operating systems, • Good understanding of common user applications and networked systems, • Confident troubleshooting skills with the ability to work independently under pressure, • Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap

Service Desk Team Leader Up to £50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office / 2 Days Home) We're looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop a team of 1st and 2nd Line Engineers Act as an escalation point for technical issues Manage ticket queues and ensure SLA targets are met Conduct 1-2-1s, performance reviews and coaching sessions Allocate workloads and coordinate engineer activity Drive service improvements and best practice Support incident management and customer escalations Remain hands-on and assist the team when needed About You Previous experience leading or mentoring IT support teams Strong background in Service Desk or IT Support environments Excellent customer service and stakeholder management skills Comfortable working in a fast-paced MSP environment Strong organisational and problem-solving skills Knowledge of ITIL principles and service management processes If this position sounds like it might be of interest, please feel free to get in touch via email

Application Support Analyst | £50,000 - £55,000 + 20% Discretionary Bonus + 15% Pension contribution | London (Hybrid) We are currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line support across key business applications Investigate, diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery Drive process improvements and contribute to the modernisation of digital services What We're Looking For Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL v3, v4 or equivalent service management experience What's on Offer? Up to £55,000 salary 20% discretionary bonus 15% pension contribution London-based role Exposure to business-critical global systems Opportunity to influence service improvements and digital transformation initiatives Collaborative and supportive team environment

Application Support Analyst | £50,000 - £55,000 + 20% Discretionary Bonus | London (Hybrid) We are currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line support across key business applications Investigate, diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery Drive process improvements and contribute to the modernisation of digital services What We're Looking For Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL v3, v4 or equivalent service management experience What's on Offer? Up to £55,000 salary 20% discretionary bonus London-based role Exposure to business-critical global systems Opportunity to influence service improvements and digital transformation initiatives Collaborative and supportive team environment

As the IT Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school’s ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school’s IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: • Running the school’s ICT based applications and network infrastructure., • 2nd/3rd line support., • Ensure work is in line with school policies., • Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively., • Take responsibility and line manage the work produced by ICT support staff., • Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems., • Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups., • Training of internal staff. Ideal Candidate: • Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting., • The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team., • Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills., • Has a high level understanding of the responsibilities and requirements of working within a school environment., • Skilled in preforming upgrades to a school IT Network system., • The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £37,000 – £42,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others

1st Line Support Engineer Location: London (Hybrid) Salary: £32,000 per annum Reporting To: Service Desk Manager / Technical Services Team Lead Start Date: ASAP Overview An established Managed Services and Cyber Security provider is seeking a 1st Line Support Engineer to join its growing technical support team. The successful candidate will be responsible for providing first-line technical support to a diverse client base, ensuring incidents and service requests are managed effectively whilst delivering a high standard of customer service. This role is ideally suited to a technically capable individual with strong communication skills and a desire to develop their career within a fast-paced MSP environment. The position is predominantly remote, with attendance required at the London office once per week and occasionally for customer site visits, internal meetings and company events. Key Responsibilities Act as the first point of contact for all IT support incidents and service requests. Diagnose and resolve first-line technical issues across a range of technologies. Log, prioritise and manage tickets through to resolution in accordance with agreed service levels. Escalate incidents to 2nd and 3rd Line Engineers where appropriate. Provide remote support to end users across multiple client environments. Support user account administration, including onboarding and offboarding activities. Assist with the administration and support of Microsoft 365 environments. Troubleshoot desktop, laptop, mobile device, printer and connectivity issues. Maintain accurate and detailed ticket notes and technical documentation. Contribute to knowledge base articles and process improvements. Deliver a professional and customer-focused support experience at all times. Required Skills and Experience Previous experience in an IT Support, Helpdesk or Service Desk environment. Working knowledge of Microsoft Windows 10 and Windows 11. Experience supporting Microsoft 365 applications and services. Understanding of Active Directory and/or Microsoft Entra ID. Basic networking knowledge, including DNS, DHCP and TCP/IP. Experience supporting hardware, software and peripheral devices. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Ability to prioritise workload and manage multiple tasks effectively. A proactive and professional approach to customer service. Desirable Skills Previous experience working within a Managed Service Provider (MSP). Exposure to Microsoft Intune and endpoint management technologies. Knowledge of Microsoft Azure and cloud-based technologies. Familiarity with cyber security best practices. Experience using PSA and RMM platforms. Qualifications Relevant IT qualification or equivalent industry experience. Microsoft certifications desirable. Candidates should either hold, or be actively working towards, the Microsoft Certified: Copilot and Agent Administration Fundamentals (AZ-900) certification. Where not already achieved, successful completion of the AB-900 certification will be required during the probationary period. What's on Offer Salary of £32,000 per annum. Hybrid working arrangement. Access to ongoing training and certification opportunities. Exposure to a broad range of modern Microsoft and security technologies. Opportunity to develop within a growing and technically focused organisation. Supportive team environment with clear career progression pathways

IT Support Engineer Location: Paddington, London (Onsite) Contract: 3 Months (PAYE) Start Date: ASAP We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate. The Role You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices. Responsibilities include: Providing onsite 1st and 2nd line technical support. Troubleshooting hardware, software and networking issues. Supporting Windows 10/11 and macOS devices. Administering Active Directory and Microsoft 365. Supporting Exchange Online, Teams, SharePoint and Outlook. Building, deploying and configuring laptops and desktops. Supporting Microsoft Intune and mobile device management. Managing new starter setups and leaver equipment collection. Supporting meeting room technology, AV equipment and video conferencing systems. Providing printer, mobile device and peripheral support. Maintaining accurate asset records. Working closely with third-party suppliers and internal infrastructure teams. Delivering excellent customer service while working within SLA-driven environments. About You You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support. You'll ideally have experience with: 1st and 2nd line IT support. Microsoft 365. Active Directory. Exchange Online. Windows 10/11. macOS. Microsoft Intune or other MDM solutions. Laptop imaging and deployments. Hardware IMAC activities. Mobile device support (iOS & Android). Meeting room and AV support. Printer support. Basic networking (DNS, DHCP, TCP/IP). ITIL-based service desk environments. We're Looking For Someone Who Is Customer-focused with excellent communication skills. Calm under pressure and able to prioritise effectively. Comfortable supporting VIP users. Proactive, organised and solutions-driven. Equally confident working independently or within a collaborative team. Passionate about delivering an exceptional end-user experience. If you're an experienced IT Support Engineer looking for your next contract within a fast-paced enterprise environment, we'd love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

London (Soho area) | Hybird 4 days on site. 35-40K We’re working with a growing organisation that is looking for a 2nd Line IT Support Engineer to join its internal IT team. This is a great opportunity for an experienced IT support professional who combines strong technical troubleshooting skills with excellent communication and customer service. A key part of the role will be supporting senior stakeholders and C-suite users, so the ability to communicate confidently, professionally and calmly when resolving IT issues is essential. The RoleYou’ll provide 2nd Line technical support across the business, taking ownership of escalated issues and ensuring users receive a high-quality IT experience. You’ll work across a mixed Mac and Windows environment, supporting everything from day-to-day desktop issues through to networking, AV and endpoint management. Your responsibilities will include: Providing 2nd Line IT support across hardware, software and user issues. Supporting Windows and macOS environments. Troubleshooting laptops, desktops, peripherals and mobile devices. Managing and supporting Apple devices using Jamf. Supporting Microsoft technologies and general business applications. Troubleshooting basic networking issues, including connectivity, Wi-Fi, DNS and DHCP. Supporting meeting rooms, video conferencing and AV equipment. Escalating more complex infrastructure or application issues where appropriate. Managing tickets and ensuring incidents are resolved within agreed SLAs. Supporting and troubleshooting issues for C-suite and senior stakeholders. Assisting with IT projects, upgrades, deployments and improvements. Maintaining clear and accurate technical documentation.About YouWe’re looking for someone who is technically capable but, just as importantly, excellent with people. You’ll need to be comfortable dealing directly with senior executives, explaining technical problems in straightforward language and remaining calm when dealing with urgent or high-profile issues. You should have: Proven experience in a 2nd Line IT Support / IT Engineer position. Strong all-round IT support and troubleshooting skills. Experience supporting both Windows and Mac environments. Practical experience with Jamf and Apple device management. Good understanding of basic networking principles. Experience supporting AV and meeting room technology. Excellent verbal and written communication skills. A professional, customer-focused approach. Strong troubleshooting and problem-solving abilities. The confidence to work independently and take ownership of issues. Experience supporting senior stakeholders or C-suite users would be highly advantageous

eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity, running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members #eDiscoveryjobs, #eDiscoveryPMjobs’ #eDiscoveryProjectManagerjobs’ #eDiscoveryjobsLondon, #eDisclosurejobs, #RelativitySpecislist About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE’s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA’s PM’s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients’ specifications. Our Data Protection number: ZA(phone number removed)

Systems Analyst Location: Fully Remote (UK) Salary: Up to £50,000 Job Type: Permanent We're looking for a Systems Analyst to join our Technology team and take ownership of several business-critical applications. This is a hands-on role where you'll provide 2nd line application support, maintain and improve business systems, write SQL queries and reports, and help support the organisation as legacy systems are replaced with modern SaaS platforms. You'll work closely with an outsourced IT support provider, taking ownership of issues that require deeper application, data or configuration knowledge. What you'll be doing Provide 2nd line support for business applications Configure and maintain business systems and workflows Write SQL queries to extract, analyse and troubleshoot data Build and maintain reports and dashboards Support Power Automate workflows and low-code solutions Monitor data quality and resolve data issues Support integrations between business systems Help with data migrations as legacy systems are retired Work with internal teams, suppliers and the managed service provider to resolve technical issues Identify opportunities to improve systems and business processes What we're looking for We're interested in people who have experience in most of the following: Systems Analyst, Application Support Analyst or Business Systems Analyst experience Strong SQL skills, including writing queries and troubleshooting data 2nd line application support experience Experience supporting CRM, ERP or other business systems Power Automate experience Reporting tools such as SSRS, Power BI or similar Experience working with system integrations or data migrations would be beneficial Good communication skills and the ability to manage multiple priorities What's on offer Fully remote working Salary up to £50,000 Permanent position Opportunity to work on a major programme of application modernisation A varied role with plenty of autonomy and responsibility

IT Technician / IT Support Technician £26,000 to £29,000 + Further Training + 34 Days Holiday + Enhanced Pension scheme + Career Progression + Benefits Hybrid Role - North-East London Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the service desk and also face-to-face on site in Croydon. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT * Working remotely via the service desk and also face-to-face on site in the local area The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks * Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003