2nd line technical support jobs in United Kingdom

Senior Third-line Engineer (Apple MDM) Hybrid (Central London) £53,000 - £60,000 (depending on experience) We're supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment. This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership.. What you'll be doing • Act as the go-to expert and escalation point for all complex Mac-related issues and escalations, • Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience, • Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members, • Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS, • Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows), • Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement Essential: • Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus), • Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles), • Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.), • Solid understanding of Microsoft 365/endpoint integrations and compliance tools, • Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar), • Methodical troubleshooting, attention to detail, proactive mindset, • Jamf Protect/security experience, • Familiarity with 802.1X/network auth automation, • Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R), • Microsoft Intune knowledge

IT Services company requires an experienced 3rd Line Support Engineer to work with an established financial services organisation based in the City of London. This is a senior support role with a strong project delivery element, supporting a sizeable user base of circa 2,000 users in a professional, high-expectation environment. This position would suit someone who combines deep technical capability with strong presence and communication skills. You’ll be comfortable engaging with senior stakeholders across the business, while also acting as a technical mentor and escalation point for the 2nd Line team. The Role • Acting as the 3rd Line escalation point for complex technical issues., • Delivering and contributing to cloud and infrastructure projects, with real ownership and visibility., • Supporting and developing identity management and SSO platforms., • Working closely with senior managers and non-technical stakeholders, providing clear advice and reassurance., • Supporting and mentoring 2nd Line engineers, helping raise capability and service standards across the team., • Proven experience in a 3rd Line Support / Senior Support Engineer role., • Strong cloud expertise, particularly AWS., • Excellent skills within MDM technologies such as Intune or JAMF, • Solid knowledge of Identity Management and Single Sign-On solutions., • Hands-on experience with Azure and Active Directory, • Experience with JumpCloud and/or Okta highly desirable, as would exposure to Terraform or Infrastructure as Code principles (IaC)., • Excellent communication and stakeholder management skills., • Clear gravitas and confidence when dealing with senior management., • Ability to translate complex technical issues into plain English., • A collaborative mindset, with a genuine interest in supporting and developing junior team members., • Full-time, hybrid working (3 days office / 2 days WFH)., • City of London location., • A senior, visible role with a mix of support and project work.

Azure Infrastructure Engineer Our client is looking for an experienced IT Engineer play a key role in the design, delivery, and ongoing operation of our cloud and infrastructure platforms. This role will support our clients technology strategy by ensuring secure, resilient, and cost-effective IT services aligned to business and regulatory requirements. You will be responsible for designing, deploying, and maintaining Azure based Cloud Infrastructure, supporting cloud migration initiatives, and providing 2nd/3rd line operational support across the IT estate. Working closely with IT Operations, Applications, Change, and Delivery teams, you will help maintain and enhance a robust pipeline of operational improvements. Key Responsibilities * Design, deploy, and support cloud infrastructure using Microsoft Azure (IaaS, PaaS, and SaaS) * Collaborate on cloud migration strategies and the design of new IT platforms * Deliver 2nd/3rd line operational support, including coordination with third-party providers * Monitor, optimise, and manage cloud performance, availability, and costs * Provide technical input and implementation support for infrastructure changes, including participation in CAB * Support disaster recovery planning, testing, and cyber security controls in line with regulatory requirements * Maintain infrastructure documentation, standards, and operational procedures Skills & Experience * Strong hands-on experience with Azure infrastructure and services * Proven experience supporting complex IT environments within regulated or enterprise settings * Solid understanding of security, compliance, and infrastructure governance * Excellent troubleshooting, communication, and stakeholder engagement skills Azure Infrastructure Engineer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

2nd Line IT Helpdesk Support Engineer, based Waltham Abbey (Hybrid role). Salary £28-32k p.a. + many benefits.An exciting time to join an award-winning business in a phase of growth, in an impactful team to provide advanced technical support and act as the escalation point for complex incidents and service requests across the organisation, as well as mentoring the 1st line team to improve overall service quality.– It’s a great time to embark on your IT career with Jollyes! The BenefitsAt Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most. • Competitive salary of £28-32k p.a. (depending on experience), • iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits., • Retail Trust membership – counselling, wellbeing and financial support for the retail industry, • Colleague ‘Treats’– numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips, • Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)., • 30% off Jollyes branded products(and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too., • Additional paid leave for your wedding, new pet coming home and your birthday off!, • Enhanced maternity / paternity leave The Role – 2nd Line IT Helpdesk Support Engineer This role sits within our IT team providing advanced technical support and act as the escalation point for complex incidents and service requests across the organisation. The role ensures the stability, reliability, and performance of core IT systems by diagnosing and resolving technical issues that go beyond 1st Line capabilities. This includes supporting critical business applications, maintaining system access and security, and delivering expert troubleshooting to minimise downtime for colleagues across all sites. A full job description is available on request, but to summarise your key responsibilities: • Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business-critical applications., • Troubleshoot escalated issues, diagnose root causes, and drive long-term fixes while working closely with an MSP when required., • Manage incidents and service requests within SLA, providing clear updates and ensuring high-quality documentation., • Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments., • Maintain and support retail systems and specialised software used across the business., • Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings., • Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations. We’re looking for someone who has a customer-focused, proactive, and professional approach with excellent communication skills. You’ll also have accurate attention to detail and a commitment to delivering high-quality service. Collaborative team player with a desire to learn and grow technically and share our core values of being Wise, Focused, Genuine, Eager, Together To be successful in this role, you’ll need the following skills and experience:Essential • Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability., • Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint., • Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi-Fi, VPN)., • Experience supporting retail or multi-site environments., • Exposure to MDM tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound)., • Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking. Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you’re looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please

Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company’s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities • Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices., • Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments., • Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership., • Drive solution design, IT operations, and network security in an enterprise-level setting., • Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment., • Work within a customer-facing role, ensuring IT systems align with business needs., • Participate in infrastructure transformation initiatives, aligning with enterprise-level standards., • Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements • Proven experience in senior infrastructure and security engineering roles., • Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment., • Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus)., • Experience in solution architecture, IT operations, and infrastructure design., • Practical experience in cybersecurity, system design, and infrastructure architecture., • Capable of rolling up sleeves and leading projects from conception to implementation., • A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we’d love to hear from you!

Controls Support Engineer?? Location: Heathrow Airport (All Terminals)?? Salary: Circa £40,000 Basic + £900 per month shift allowance (£10,800 per annum) + Overtime ? Hours: 42 hours per week (Shift-based) - 4 on, 4 Off (12 hour days & nights)?? Contract: Permanent?? Start date: ASAP preferredThe OpportunityWe’re supporting a major aviation systems provider at Heathrow who are looking to appoint an experienced Controls Support Engineer to join their specialist controls team.Working within a live baggage handling environment, you’ll take ownership of investigating and resolving complex low-level control faults, analysing data, and driving optimisation across critical systems. This role requires someone confident working across both low-level controls and the wider electro-mechanical and high-level interfaces.Airport experience is highly desirable.Key Responsibilities • Lead complex and critical control-related incidents, • Interface directly with Duty Managers and high-level teams during P1/P2 events, • Fault-find communication issues between HLC and LLC components, • Oversee 2nd/3rd line support for integrated technologies, • Act as the system expert for specialist OEM controls, • Maintain and update specialist OEM PLC and Safety PLC systems, • Drive incident resolution within agreed SLAs, • Provide accurate technical handovers between shifts, • Support and maintain software repositories and version control systems This role suits someone detail-oriented, technically inquisitive, precise and confident within their area of expertise. Strong communication skills and the ability to build customer relationships are essential.Qualifications & Experience, • HNC (or equivalent) in Electrical / Controls Engineering, • Strong PLC knowledge essential (OEM experience beneficial), • Experience with software version control, • Knowledge of fieldbus and drive technologies, • Proven fault-finding and problem-solving experience, • Airport or material handling systems experience preferred, • Heathrow baggage system knowledge advantageousWhat’s On Offer, • 28 days annual leave (excluding public holidays), • Private medical cover, • Enhanced wellbeing membership (including fast GP access and reward-based benefits), • Pension scheme (5% employer contribution), • Cycle to work scheme, • Childcare salary exchange scheme, • Recognition and reward platform, • Genuine career progression opportunities within a technically complex environment If you’re looking for a technically challenging role within one of the UK’s busiest aviation environments, and you thrive in high-pressure, high-performance systems, APPLY NOW!

MAC 2nd Line Support London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: • Provide 2nd line Mac support, • Troubleshoot and resolve Mac issues, • Deliver outstanding customer service through your technical expertise, • Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta, • Escalate complex issues to 3rd line support where required, • Maintain accurate documentation of incidents, fixes and processes, • Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: • Strong hands-on experience supporting Mac devices and MacOS environments, • Proven 1st/2nd line Mac experience is essential, • Experience with Addigy, Jamf, JumpCloud or Okta, • Excellent problem-solving skills, • Understanding of networking fundamentals, • Strong communication and customer service skills, • Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Service Desk Analyst Location:Epsom | Hybrid (3 days office / 2 days home) Hours:Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive MUST be a car driver due to location Join a supportive team & make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st / 2nd Line Support Analyst to join their friendly team, supporting colleagues across the business. What the role will require: As one of their Service Desk Analysts, you'll be the go to expert when colleagues need technical support. What will this involve: • Deliver strong technical support, • Log, prioritise and resolve incidents and service requests., • Communicate clearly and confidently with users at all levels., • Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service., • Help drive service quality and improvement, • Spot recurring trends and raise problem records., • Take part in CAB meetings and contribute to change management., • Work on projects, office moves, and continuous improvement initiatives., • Build great relationships with users and IT teams., • Be a trusted partner to the business., • Provide friendly, professional and empathetic support, especially under pressure., • Keep users updated regularly and ensure they're happy with the outcome., • Create and maintain documentation., • Ensure assets are tagged, tracked and compliant., • 5+ years' experience in a busy Service Desk environment, • Strong troubleshooting ability, • Solid working knowledge of Windows 11, Microsoft 365, and SCCM, • Understanding of the ITIL framework, • Excellent communication skills, written, verbal, and in presenting, • A customer-first mindset and an ability to explain technical issues clearly, • Supportive, close-knit team, • An amazing benefit package, which includes on-site gym, subsidised restaurant, • Opportunities to grow your technical and soft skills, • A role where you truly make an impact on how the business operates, • Involvement in projects, Power App development, and process improvements Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role • To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP., • Duties include:, • Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items., • Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required., • Carry out Active Directory tasks including user accounts, groups and computers., • Develop any relevant documentation for processes or problem and solution insight information, • Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed., • Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM, • Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity., • Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs., • Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience., • Adhere to health and safety guidelines and raise any health and safety concerns., • Liaise with 3rd party suppliers where required., • Undertake any IT projects as required by the IT Manager, • Any other tasks as assigned by the IT Manager., • VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting., • Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement., • Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays, • Maintain daily checks and testing of all Teams rooms, • Build excellent rapport with Customer staff providing encouragement to raise queries, • Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required., • Work with the MSP's management to prioritise business and information needs Salary: £32 - £35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays.

Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support. This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You’ll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions. Key Responsibilities: • Resolve escalated tickets from 1st Line support, • Troubleshoot Windows OS, Office 365 and connectivity issues, • Deploy and configure devices via Intune or imaging, • Package and deploy approved applications, • Provide Mac support across the estate, • Support video conferencing troubleshooting and escalate to 3rd parties where required, • Maintain accurate documentation and contribute to the knowledge base What We’re Looking For: • Strong Windows OS and M365 troubleshooting skills, • Experience with Intune and endpoint management, • Basic network troubleshooting capability, • Clear documentation and root cause analysis skills, • Confident communicator with a proactive, customer-focused mindset What’s On Offer: • Salary range is dependent on experience, • 35-hour working week (between 8am–7pm, Mon–Fri), • Fully onsite at customer premises, • 25 days holiday rising to 30, • Company bonus scheme, • Ongoing training and certification support This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support. Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork Recruitment is an Equal Opportunities Employer.

2nd Line IT Support Engineer London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: • Provide 2nd line Mac support, • Troubleshoot and resolve Mac issues, • Deliver outstanding customer service through your technical expertise, • Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta, • Escalate complex issues to 3rd line support where required, • Maintain accurate documentation of incidents, fixes and processes, • Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: • Strong hands-on experience supporting Mac devices and MacOS environments, • Proven 1st/2nd line Mac experience is essential, • Experience with Addigy, Jamf, JumpCloud or Okta, • Excellent problem-solving skills, • Understanding of networking fundamentals, • Strong communication and customer service skills, • Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

Application Support Analyst I'm currently partnering with a leading international broadcast media organisation to appoint an Application Support Analyst to join their Technology team on a permanent basis. 3 Days a week on-site in West London is required This role will act as the primary technical contact for a suite of business-critical, largely SaaS-based applications supporting content scheduling, data, reporting and commercial operations. Based in London (hybrid, 3 days onsite), you'll play a key role in maintaining system stability and performance. Key responsibilities: * Provide 1st/2nd line application support, triaging and resolving incidents * Investigate system integrations, APIs and data workflows * Coordinate fixes, upgrades and testing with internal teams and vendors * Configure user roles, permissions and application settings * Support releases, patches, UAT and functional testing * Monitor application health and performance using observability tools * Produce documentation, user guides and training materials Requirements: * 1-3+ years' experience in application or systems support * Strong troubleshooting and analytical capability * Experience with ticketing tools and SaaS platforms * Understanding of integrations and data flows * Excellent stakeholder communication skills * Media or broadcast systems exposure advantageous - It would be great if the candidate has experience supporting MediaGeniX Whats'On, Snowflake, Microsoft Power Tools and Qlik / media supply chains and tools like SDVI Rally If you're looking to join a collaborative, creative environment supporting high-profile media brands, I'd be pleased to discuss further. Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: • Previous experience in a 1st Line or Service Desk role, within a commercial setting, • Proficient with Windows 10/11 and Microsoft Office 365., • Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin., • Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles., • Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools, • Excellent communication and problem-solving skills with a customer-first mindset.

A global Japanese financial institution is seeking an IT Helpdesk Engineer in London. In this role, you will be responsible for providing high-quality 1st and 2nd line technical support to employees across EMEA region, ensuring a smooth and reliable digital experience. The ideal candidate should have experience in desktop support or IT helpdesk within the financial industry. ELIGIBLE APPLICANTS: • (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate, Freelance VISA SUPPORT: No TYPE: Temp (Potential for permanent) WORKING HOURS: Shift, 35hours per week (within 07:00 - 18:00), Monday to Friday SALARY: £39 level annual leave START: ASAP LOCATION: London IT Helpdesk Main Responsibilities: • Provide 1st and 2nd line IT support to end users across EMEA for Windows devices, mobile devices (iOS/Android), VDI (Citrix), applications and peripherals via onsite and remote support, • Perform device management and IT operations including imaging, workstation setup, patching, application deployment and hardware refresh, • Monitor and maintain laptops, printers and other critical devices, logging and escalating issues where necessary, • Manage endpoint patching and configuration via SCCM or equivalent tools while maintaining IT asset records and ensuring security compliance, • Act as a point of contact via Tech Bar and remote support channels, managing incidents and service requests through the ITSM platform, • Collaborate with internal teams and vendors to troubleshoot and resolve technical issues, • Support IT projects and contribute to documentation, knowledge articles, training and continuous service improvement IT Helpdesk Ideal Candidate: • Experience in desktop support or IT helpdesk within the financial industry, • Business level fluency in English, • Some understanding of Japanese culture and Japanese language would be advantageous ** All applicants for the IT Helpdesk must have the right to work in the country as the Company is not able to offer visa support. *We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

This esteemed opportunity invites you to deliver second line technology support within an environment renowned for its supportive and inclusive ethos, where your technical proficiency and interpersonal acumen will be held in high regard. DESKTOP SUPPORT ANALYST (2nd Line) Salary: £35,000 - £40,000Location: London You will assume a pivotal role in ensuring the seamless operation of IT services for a diverse user community, with the flexibility to work both remotely and on-site. What you'll do: You will occupy a central position within the organisation's IT operations. Your daily remit will encompass providing responsive second line assistance for hardware and software concerns across multiple platforms. You will engage directly with end-users both remotely and face-to-face, ensuring their technological requirements are met with patience and understanding. Your duties will extend to managing incidents through the ITSM system; supporting device configuration and troubleshooting using industry-standard tools such as Intune/EntraID, Active Directory, Azure AD, Office 365 suite, Windows Server environments; resolving Exchange Admin Centre issues; as well as diagnosing hardware faults on desktops, laptops, tablets, among others. You will also lend support to office management functions when called upon and may participate in third line or infrastructure projects under supervision. What you bring: At least 2-3 years in a 2nd line support role is vital. You appreciate the significance of precise record-keeping within ITSM systems and take pride in executing administrative responsibilities thoroughly. Your communication style is clear yet empathetic-facilitating effective engagement with colleagues who may be experiencing frustration due to technical difficulties. You value teamwork but are equally adept at assuming responsibility for individual tasks when circumstances require it. A dedication to continuous learning ensures you remain abreast of technological advancements pertinent to the Desktop Support Analyst position. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

MAC Support Specialist London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic Mac Support Specialist to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: • Provide 2nd line Mac support, • Troubleshoot and resolve Mac issues, • Deliver outstanding customer service through your technical expertise, • Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta, • Escalate complex issues to 3rd line support where required, • Maintain accurate documentation of incidents, fixes and processes, • Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: • Strong hands-on experience supporting Mac devices and MacOS environments, • Proven 1st/2nd line Mac experience is essential, • Experience with Addigy, Jamf, JumpCloud or Okta, • Excellent problem-solving skills, • Understanding of networking fundamentals, • Strong communication and customer service skills, • Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

Position: Systems Consultant (3rd Line / Infrastructure) Location: North London area Company: Leading European Managed Service Provider About Us: Join one of Europe’s top 10 MSPs is recruiting to add to their existing dynamic team. The Company delivers enterprise-level IT infrastructure, cybersecurity, support, and consultancy to mid-market and growing businesses. With a strong focus on learning, development, and career growth, we are expanding through innovation and strategic acquisitions. The Role: We’re looking for a proactive, senior Systems Consultant/3rd Line Infrastructure to join the Infrastructure Services Team. As a 3rd line specialist, you’ll manage complex technical issues, drive automation and standardisation, and act as a trusted advisor to both internal teams and clients. The role blends technical expertise with consultative impact, supporting cloud-first, secure, and resilient IT environments. Key Responsibilities: • Lead resolution of complex incidents and provide 3rd line escalation support., • Oversee proactive service delivery, including monitoring, patching, and optimisation., • Drive automation, standardisation, and infrastructure improvements., • Support customer security, backup, and disaster recovery strategies., • Mentor 1st and 2nd line engineers, sharing knowledge and raising team capability., • 2–3+ years in 2nd/3rd line or senior infrastructure roles within MSP or enterprise settings., • Expertise with Microsoft 365, Azure, Windows Server, Active Directory / Entra ID, Group Policy., • Experience with virtualisation (VMware/Hyper-V), networking, firewalls, storage, and automation., • Strong troubleshooting, root cause analysis, and proactive improvement skills. Why Join Us: Be part of a growing, forward-thinking IT services company that values expertise, innovation, and career development. Influence critical infrastructure decisions while working in a collaborative, supportive environment. Apply Now to advance your career in a senior, technically challenging role at a leading MSP.

IT Services company requires an experienced Project Engineer / 3rd Line Support Engineer to work with an established financial services organisation based in the City of London. This is a senior support role with a strong project delivery element, supporting a sizeable user base of circa 2,000 users in a professional, high-expectation environment. This position would suit someone who combines deep technical capability with strong presence and communication skills. You’ll be comfortable engaging with senior stakeholders across the business, while also acting as a technical mentor and escalation point for the 2nd Line team. The Role • Acting as the 3rd Line escalation point for complex technical issues., • Delivering and contributing to cloud and infrastructure projects, with real ownership and visibility., • Supporting and developing identity management and SSO platforms., • Working closely with senior managers and non-technical stakeholders, providing clear advice and reassurance., • Supporting and mentoring 2nd Line engineers, helping raise capability and service standards across the team., • Proven experience in a 3rd Line Support / Senior Support Engineer role., • Strong cloud expertise, particularly AWS., • Excellent skills within MDM technologies such as Intune or JAMF, • Solid knowledge of Identity Management and Single Sign-On solutions., • Hands-on experience with Azure and Active Directory, • Experience with JumpCloud and/or Okta highly desirable, as would exposure to Terraform or Infrastructure as Code principles (IaC)., • Excellent communication and stakeholder management skills., • Clear gravitas and confidence when dealing with senior management., • Ability to translate complex technical issues into plain English., • A collaborative mindset, with a genuine interest in supporting and developing junior team members., • Full-time, hybrid working (3 days office / 2 days WFH)., • City of London location., • A senior, visible role with a mix of support and project work.

Role: 2nd Line Support EngineerLocation: London (Hybrid – 3 Days In-Office Weekly)Salary: £38,000 - £42,000Network IT are supporting a leading organisation seeking a 2nd Line Support Engineer to join their IT & Innovation function. This is an excellent opportunity for an experienced support professional who thrives in a customer-focused environment and enjoys solving complex technical issues that go beyond 1st line capability.You will play a key role in delivering high-quality technical support across hardware, software, and network services, ensuring the organisation remains productive, secure, and resilient. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a proactive, team-oriented approach.Role OverviewAs a 2nd Line Support Engineer, you will be responsible for diagnosing, resolving, and documenting escalated IT issues, working closely with internal teams to minimise downtime and maintain an excellent user experience. You will support a broad technology stack (including M365, AD, InTune, remote management tools, and varied endpoint devices), while helping to drive continuous improvement across the support function.The role includes both remote and in-person support, participation in IT projects, knowledge-base contribution, and maintaining service levels across all support interactions.Key Responsibilities • Provide advanced 2nd line technical support for escalated issues, ensuring timely and effective resolution., • Diagnose and troubleshoot hardware, software, and network problems requiring deeper technical expertise., • Deliver in-person support where required, going directly to users to enhance the support experience., • Install, upgrade, support, administer, and troubleshoot technologies provisioned by IT & Innovation, including supported third-party products., • Manage escalations appropriately, ensuring only well-documented, fully-investigated issues progress beyond 2nd line., • Collaborate with IT teams and stakeholders to understand issues, provide solutions, and support IT-related project activity., • Produce clear, accurate documentation in tickets and knowledge-base materials., • Maintain SLAs and manage workload effectively in a customer-focused environment., • Support urgent and time-critical IT tasks where necessary (e.g., VC support for board meetings)., • Contribute to continuous improvement by identifying recurring issues and supporting the enhancement of support processes.Skills & Experience Required, • Experience in a 1st/2nd line support role., • Strong troubleshooting capability across hardware, software, and networks., • Experience with technologies such as M365, Active Directory, AVD, InTune, Android OS, mobile working, remote management tools, and modern endpoints., • Excellent communication skills, able to explain technical issues to non-technical users., • Strong documentation skills, both in ticketing systems and knowledge-base content., • Ability to collaborate with teams, manage SLAs, and maintain strong working relationships., • Understanding of data protection, cybersecurity, and regulatory compliance., • Full driving licence and ability to travel efficiently where required.

Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in London Docklands. About the Department/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s. Responsibilities: The Engineer role encompasses elements of 2nd and 3rd line support within a customers location based in Dockside E16, London. You will need to be a seasoned and reliable professional with exceptional support skills to independently support our customer. Primary Role Responsibilities: • Manage and assist with IT service tickets., • Independently resolve tickets and support other engineers ticket work., • High level of technical knowledge in areas key to the company., • Lead / role model -set a positive example in key technical expertise areas., • Write high quality procedures and client communication., • Provide 2nd and 3rd line technical support to clients and Company's staff., • Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution., • Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s., • Arrange for and work with external 3rd party technical support where problems cannot be resolved internally., • Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems., • Be available for ticket escalation and resolution., • IT MSP Experience Essential, • Ability to work in a corporate environment, • Experienced level 3 engineers, • M365 – including complex issues, • Laptop build, • Server 2016/2019 etc Group policy , AD, DNS (all the usual things you would need in business)

This esteemed opportunity invites you to deliver second line technology support within an environment renowned for its supportive and inclusive ethos, where your technical proficiency and interpersonal acumen will be held in high regard. DESKTOP SUPPORT ANALYST (2nd Line) Salary: £35,000 - £40,000Location: London You will assume a pivotal role in ensuring the seamless operation of IT services for a diverse user community, with the flexibility to work both remotely and on-site. What you'll do: You will occupy a central position within the organisation's IT operations. Your daily remit will encompass providing responsive second line assistance for hardware and software concerns across multiple platforms. You will engage directly with end-users both remotely and face-to-face, ensuring their technological requirements are met with patience and understanding. Your duties will extend to managing incidents through the ITSM system; supporting device configuration and troubleshooting using industry-standard tools such as Intune/EntraID, Active Directory, Azure AD, Office 365 suite, Windows Server environments; resolving Exchange Admin Centre issues; as well as diagnosing hardware faults on desktops, laptops, tablets, among others. You will also lend support to office management functions when called upon and may participate in third line or infrastructure projects under supervision. What you bring: At least 2-3 years in a 2nd line support role is vital. You appreciate the significance of precise record-keeping within ITSM systems and take pride in executing administrative responsibilities thoroughly. Your communication style is clear yet empathetic-facilitating effective engagement with colleagues who may be experiencing frustration due to technical difficulties. You value teamwork but are equally adept at assuming responsibility for individual tasks when circumstances require it. A dedication to continuous learning ensures you remain abreast of technological advancements pertinent to the Desktop Support Analyst position. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Deskside Support Engineer – 6–12-month contract – Inside IR35 VIQU IT have a customer who are looking for a skilled IT Support professional who is a proactive and customer-focused individual with experience of 2nd to 3rd line IT support. Within this role you will be required to provide 2nd to 3rd line support directly to the team, this includes Troubleshooting, Inventory management and customer-facing IT support. This is an excellent opportunity for someone with strong 2nd to 3rd line experience who thrives in a hands-on, fast-paced environment and enjoys solving complex technical challenges to join a growing IT team. Deskside Support Engineer’s Key Responsibilities: • Provide 2nd to 3rd line deskside IT support to end users, • Troubleshoot and resolve hardware and software issues efficiently, • Support and administer Microsoft 365 / Office 365, including user management and troubleshooting, • Manage and support devices using Microsoft Intune, • Administer and maintain Active Directory (users, groups, permissions, GPOs), • Configure, deploy, and maintain desktops, laptops, and mobile devices, • Manage IT asset inventory and ensure accurate documentation, • Escalate critical issues where necessary while maintaining ownership, • Proven experience in 2nd to 3rd line IT Support (Deskside environment), • Strong working knowledge of:, • Office 365 / Microsoft 365, • Microsoft Intune, • Active Directory, • Solid troubleshooting skills across hardware and software, • Experience managing IT inventory and assets, • Ability to work independently and manage workload effectively, • Strong customer service and interpersonal skills If you are interested in the Deskside Engineer role, apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2 and 3 Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: • Take the reins across 2 and 3 Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate, • Contributing to relevant projects and making sure internal offerings are up to task, • Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely, • Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID, • Strong grasp of M365 and Azure Admin, • Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare, • PowerShell scripting skills, • Some basic Networking knowledge, • Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

IT Field Support Engineer / Onsite Second Line Technician Join a forward-thinking managed services environment as an IT Field Engineer delivering onsite and remote IT support, troubleshooting Windows and Mac systems, Office 365, Azure and networking solutions across Central London clients. If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite Support Engineer, IT Field Engineer SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an IT Field Support Engineer / Onsite Second Line Technician to join a dynamic managed services team supporting clients across Central London. As an IT Field Support Engineer / Onsite Second Line Technician you will deliver onsite and remote IT support, troubleshooting Windows 10 and 11, macOS, Office 365 and Azure environments while maintaining strong customer relationships. The IT Field Support Engineer / Onsite Second Line Technician will travel to client sites, implement IT strategies, support cloud computing, networking, cybersecurity and infrastructure projects, and ensure systems remain secure, optimised and aligned with best practice. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Field Support Engineer / Onsite Second Line Technician include: • Onsite IT Support: Deliver professional technical support across client sites, resolving hardware, software and infrastructure issues, • Remote Troubleshooting: Provide responsive remote IT support for desktops, laptops, mobile devices and cloud platforms, • Microsoft 365 Administration: Support Outlook, OneDrive, SharePoint, Teams and Intune environments, • Systems Support: Maintain and troubleshoot Windows 10 and 11 and macOS devices, • Server & Directory Management: Support Active Directory, DNS and DHCP within Windows server environments, • Network Support: Configure and troubleshoot WiFi, firewalls and routers to ensure reliable connectivity, • Cloud & Security: Assist with Azure Virtual Desktop, multi-factor authentication, conditional access and compliance policies, • Email Management: Manage email routing, third-party spam filters and mail tracing, • Documentation & Knowledge Sharing: Maintain accurate records and contribute to the technical knowledge base, • Client Relationship Management: Act as a trusted advisor, delivering clear communication and exceptional customer service CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in professional IT support within a managed services or corporate IT environment, • Proven experience of troubleshooting Windows and Mac operating systems, • Experience with Microsoft 365 including Exchange Online, Teams, SharePoint and Intune, • Experience supporting Windows server technologies including Active Directory, DNS and DHCP, • Understanding of networking principles including WiFi, firewalls and routers, • Experience with Azure Virtual Desktop and cloud computing environments, • Understanding of cybersecurity controls including multi-factor authentication and conditional access, • Experience managing third-party vendors and resolving printer or hardware issues, • Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700, • CompTIA A+, Network+ BENEFITS • Access to continuous training, mentorship, and certification support, • Career progression opportunities, • 21 days (increasing after 3 years of service) holiday, public holidays, • Birthday day off, • Private healthcare and 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme bonus, • Be part of a 70-strong family with low turnover and a high-impact culture The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14479 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

2 Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities • Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained., • Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution., • A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur., • Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless., • Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type)., • Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues., • Critically the role holder will have empathy and patience, considering the user experience in every interaction., • Carry out additional duties commensurate to the role., • Substantive experience in a 1st and 2 Line support., • Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation., • Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks., • Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail., • Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required., • Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction., • Always curious with a willingness to learn and adapt to new technologies and processes., • Azure, • Windows/O365/Entra/Active Directory, • VMWare, • Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

2nd Line Support Engineer – Solve the problems others can’t. £38,000 – £42,200 | Paddington, London (Hybrid – 3 days onsite) Some engineers enjoy closing tickets. Others enjoy figuring things out. You’re the person people turn to when the problem hasn’t been solved the first time. When the issue needs deeper troubleshooting. When the fix isn’t obvious. This role is built for that kind of engineer. You’ll step in where 1st line leaves off, working across Microsoft technologies and infrastructure to resolve the more complex issues, the ones that require curiosity, persistence, and a proper technical mindset. What’s in it for you? • Salary: £38,000 – £42,200, • Location: Paddington, London (3 days in the office, 2 from home), • Role: Genuine 2nd line support with real technical depth, • Environment: Microsoft 365, Windows Server and modern endpoint technologies, • Impact: You’ll be the escalation point when problems need solving properly, • Team: Collaborative IT function where knowledge-sharing is encouraged What you’ll be doing • Taking ownership of technical issues escalated from the 1st line team, • Troubleshooting more complex problems across Microsoft environments, • Investigating root causes rather than applying quick fixes, • Supporting users across desktop, infrastructure and cloud technologies, • Working closely with colleagues across the wider IT team to resolve issues efficiently, • Documenting solutions and helping improve knowledge across the support function, • Getting involved in wider technical initiatives and improvement projects What you’ll bring • Experience in a 1st / 2nd line IT support role, ideally in a Microsoft environment, • Strong troubleshooting skills across M365, Windows Server and desktop technologies, • The ability to dig into problems and see them through to resolution, • Confidence explaining technical issues to non-technical users, • A collaborative approach to working with colleagues across IT, • Someone who enjoys learning and improving how things work This role suits someone who enjoys getting stuck into technical problems and being the person who turns frustration into solutions. If you like understanding why something broke, not just that it broke, you’ll feel right at home here. Interested? Send your CV to bob . bath@ mexasolutions . com and let’s have a confidential chat.

1st Line IT Support Engineer Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday–Friday, 08:30–17:30Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs, • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary, • Support service desk processes including Joiners, Movers, and Leavers, • Deliver excellent customer service to all users across the organisation, • Identify opportunities to enhance IT services, tools, and internal processes, • Drive improvements to user experience and service desk performance, • Assist the wider service desk team with troubleshooting, analysis, and issue resolution, • Support end-user training on key platforms and technologies, • Maintain accurate stock levels and asset inventories, • Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience • Experience supporting end users within an IT environment, • Azure and on-prem Active Directory administration, • Windows 10/11 operating system support, • Microsoft 365 / Office 365 user administration, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Hardware and software asset management, • Strong troubleshooting and problem-solving skills, • Right to work in the UK

Onsite IT Support Engineer / 2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you’ve also worked in the following roles, we’d also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: £32,000 per annum + up to £4,000 Bonus + Benefits (see below) LOCATION:Fully Onsite at London client sites (zones 1-6) JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Support Engineer / 2nd Line Desktop Support Technician to join a dynamic managed services environment supporting London-based clients. As an Onsite IT Support Engineer / 2nd Line Desktop Support Technician you will act as a key escalation point, resolving complex IT support issues across Microsoft Windows, Microsoft 365, Azure cloud services and endpoint management platforms. The Onsite IT Support Engineer / 2nd Line Desktop Support Technician will deliver outstanding customer service, manage incidents and service requests in line with ITIL processes, and mentor junior team members while ensuring SLAs and security standards are consistently achieved. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Onsite IT Support Engineer / 2nd Line Desktop Support Technician include: • Second Line Technical Support: Log, classify and resolve incidents and service requests via telephone, email and live chat, • Incident Escalation: Investigate complex desktop support and end-user computing issues escalated from 1st Line, • Microsoft Environment Support: Troubleshoot Windows 10/11, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), Entra ID, Active Directory, Intune and Autopilot, • Cloud & Infrastructure Support: Assist with Azure administration, DNS, DHCP and infrastructure monitoring toolsets, • New Starter Provisioning: Support onboarding processes and configure user accounts, devices and access, • Vendor Liaison: Escalate application issues to third-party software vendors where required, • SLA Management: Manage P1 incidents and priority tickets in line with agreed service level agreements, • Call Queue Ownership: Maintain accurate ticket documentation and provide regular client updates, • VIP Support: Deliver high-priority assistance to senior stakeholders, • Team Development: Mentor and support 1st Line engineers to enhance technical capability, • Field Support Cover: Provide onsite support cover when required CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in a 2nd Line IT Support, Service Desk Analyst or Technical Support Engineer role, • Proven experience of troubleshooting Microsoft Windows 10/11 and Microsoft 365 applications, • Experience with Entra ID, Active Directory, Intune and Autopilot administration, • Experience with DNS and DHCP configuration and troubleshooting, • Experience working within an ITIL framework, including Incident Management and Service Request Fulfilment, • Proven experience of working to SLAs within a structured service desk environment, • Excellent communication and customer service skills with clear written and spoken English, • Ability to prioritise workload, manage competing demands and maintain high-quality ticket documentation, • Proactive, solutions-focused approach with strong problem-solving skills, • Experience within a Managed Service Provider (MSP) environment, • ITI v3 or v4 Foundation certification, • Experience supporting Apple Mac devices, • Knowledge of cyber security best practice and security incident processes, • Experience in an ISO27001 aligned environment, • Experience with Windows Server administration and networking / WiFi troubleshooting BENEFITS • Performance based bonus (up to £4,000), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14470 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

About Klyk At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies (like Wild, THIS, B Lab) adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down. The Role We are looking for an experienced 2nd line IT Engineer that is passionate about providing outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices. You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats. You will have a strong attention to detail, be confident, display initiative with customers, have a focused outlook and a hunger to learn and grow. You will be up for the challenge of supporting some of the most exciting companies in the UK and working in a demanding fast growth environment where team work is everything. About You • Enthusiastic about IT support and have previous IT service desk experience (minimum 3 years), from a MSP environment, • Experience supporting and troubleshooting both MacBooks and Windows devices, • Experience with Cyber security with administering email security & end-point security, • Experience administering Google Workspace & Microsoft 365 and able to manage users and groups, • Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices, • Experience using Helpdesk solutions such as Autotask to manage tickets and support requests, • Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software, • Experience with scripting to define components and run automations, • Ambitious to grow technically and develop expertise in specific tech and cyber areas, • Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s, • Ability to work under pressure, take initiative and display proactivity, • Be comfortable to have video calls with end-customers to deliver support, • Team-focused - you’re a team player but also work great independently Responsibilities for the role include: • Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support, • Conduct root cause analysis to prevent the recurrence of issues, • Respond and resolve support requests, often utilising RMM, • Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets, • Demonstrate proactivity with our customers to respond and resolve issues and recommend service improvements, • Deliver best-in-class customer service based on understanding the request, resolution and appropriate follow-ups, • Monitor and respond to security alerts ensuring protection against potential threats, • Monitor and identify phishing / spam emails through an email security solution, • Support and manage the services that Klyk offer including endpoint security and cloud backup, • Build laptops for new customer employees and perform onboarding call for the starter, • Create and maintain documentation for internal and customer configurations and processes Why work with us? • Competitive salary based on experience and private medical care, • Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands, • Experienced founder team with lots of growth opportunities, • Hybrid Role - 2 days in office in London, • Working with clients which are the fastest growing companies in the UK, • Environment where learning is encouraged with learning budget, • 2 days per year paid impact days to contribute to society, • Budget for home set up

Job Title: CRM Technology Manager (Braze Specialist) Client Location: London (Hybrid) Starting: 26/05/2026 Minimum Pay (per year): 60000.00 Maximum Pay (per year): 70000.00 Hours: Full-time Duration: Permanent Job Description: CRM Technology Manager (Braze Specialist) Role Purpose • We’re looking for a hands-on CRM Technology Manager (Braze Specialist) to own and optimise our global CRM infrastructure., • With migration to Braze largely complete, this role moves into full technical ownership — ensuring our CRM ecosystem is stable, scalable, compliant, and capable of supporting multi-channel growth., • You will architect, integrate, monitor, and continuously improve our CRM platform and vendor ecosystem — working closely with CRM, Data Engineering, andProduct Engineering teams., • This is a deep operator role. You will build, debug, and take root-cause ownership— not just advise. Reporting & Team Context • You’ll be part of a close-knit Martech team supporting CRM and Performance Marketing capability., • Senior CRM Managers will rely on you to unlock Braze’s full potential., • Data Engineering partners with you on CRM data models and optimisation., • Native and Web Engineering teams work with you to integrate CRM into product and app channels., • A Marketing Technology Support Specialist provides 1st-line support; you provide 2nd-line technical expertise and are protected to focus on strategic platform improvements., • There is no direct line management, but you will be a technical authority in this space. Key Responsibilities • Platform Ownership, • Act as the technical owner of Braze and the wider CRM vendor ecosystem, • Braze, SparkPost/ESP, Branch, Validity, Hightouch, Databricks)., • Ensure the platform is stable, scalable, and architected for long-term growth., • Define and maintain scalable event taxonomies, naming conventions, and governance standards., • Build and maintain documentation, integration specs, and playbooks that scale globally., • Ensure strong deliverability practices across email and push (SPF, DKIM,DMARC, IP warming, token management, throttling)., • Identify and mitigate systemic CRM platform risks before they impact commercial performance., • Provide second-line escalation support for complex CRM technical issues. Data & Integration Architecture • Partner with Data Engineering to define and optimise the CRM data model., • Validate and debug data flows end-to-end (app → warehouse → Braze →campaign output)., • Define and maintain clear data contracts between Engineering and CRM., • Oversee SDK integrations and API-triggered messaging across web and nativeapp environments., • Ensure identity resolution, consent handling, and schema alignment are robustand future-proof. Advanced Braze Build & Optimisation • Design and optimise complex Canvas journeys across markets., • CRM Technology Manager (Braze Specialist) V2 2, • Build scalable, reusable HTML/CSS/Liquid templates., • Leverage advanced Braze capabilities including Webhooks, Connected Content, Catalogs, API-triggered campaigns, and personalisation logic., • Champion best practice segmentation, targeting, and performanceoptimisation., • Support experimentation frameworks in partnership with CRM and Data. Channel Expansion • Architect and operationalise new CRM channels (e.g. WhatsApp, SMS, in-app)end-to-end, including consent model design, SDK/API integration, eventschema definition, and performance measurement frameworks., • Scope architecture, integration requirements, consent models, and testingframeworks., • Build playbooks to ensure repeatable, high-quality rollout across markets. Martech Roadmap & Capability Growth • Identify opportunities to improve our Martech ecosystem and platform usage., • Evaluate new Braze features and emerging capabilities pragmatically., • Contribute to shaping a best-in-breed Martech stack that supports CRM andPerformance Marketing teams. Success in the First 6 Months • Finalise and stabilise the UK migration to Braze., • Expand CRM beyond predominantly email and push into at least one newchannel (e.g. WhatsApp, SMS, in-app), with strong architecture andgovernance., • Improve platform reliability, documentation, and QA standards., • Help demonstrate clear ROI from improved Braze utilisation., • CRM Technology Manager (Braze Specialist) V2 3, • Build trust with Senior CRM Managers as the go-to technical expert., • Establish a clear view of “what next” in Martech capability. Skills & Experience Essential • Deep, hands-on experience administering Braze (or comparable CEP),including advanced Canvas builds and complex Liquid logic., • Strong technical capability across, • SDKs, APIs, SQL, data modelling, and ETLpipelines, • Experience debugging data issues end-to-end across product, warehouse,and CRM platforms., • Experience defining and maintaining scalable event taxonomies and CRM data schemas, • Hands-on experience integrating CRM into native app and web environments,including push (APNs/FCM) and in-app messaging., • Experience launching or operationalising new CRM channels (SMS,WhatsApp, in-app)., • Strong understanding of email and push deliverability best practice, • Ability to build scalable, reusable templates using HTML, CSS, and Liquid, • Experience implementing governance, QA frameworks, and permissionmodels within CRM platforms., • Comfortable working cross-functionally with CRM, Data Engineering, andProduct Engineering., • Strong documentation and communication skills., • Experience working in regulated or PII-heavy environments. Desirable • Experience completing or stabilising a multi-market CRM platform migration., • Familiarity with warehouse-native CRM setups (e.g. Databricks + Reverse ETLtools)., • Exposure to AI-enabled marketing capabilities., • Experience working in global or multi-market environments., • Fintech or regulated industry experience.

Role - Group Head of Anti-Bribery & Corruption Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 22,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. What is the role? The Group Financial Crime Senior Manager/Director is responsible for the strategic leadership and oversight of the ABC and fraud frameworks and controls across the Howden Group. The roleholder will be responsible for ensuring the Group’s ABC and fraud frameworks are fit for purpose, meeting all legal requirements and following best practices; ensuring that the frameworks and associated controls are implemented consistently across the Group through direct liaison and support for divisions globally. This is a senior role, suited to someone with a strong subject matter expertise of ABC and fraud controls in financial services, ideally within an insurance intermediary business model, a thorough understanding of relevant ABC and fraud legislation and experience of working to the standards required of a UK and US public listed entity. What will you be doing? Planning and Strategy: • Enhance and implement a robust but proportionate Group ABC and anti-fraud framework., • Support divisions and entities with the local roll out of ABC and anti-fraud minimum standards., • Continue to oversee the ABC and anti-fraud frameworks to ensure they remain fit for purpose in line with all relevant legislation, guidance and industry best practice and standards., • Oversee and support businesses to enhance their ABC and anti-fraud control environments in line with the standards required of a UK and/or US public listed entity. People Management/Personal Development: • Support the Group Head of Financial Crime to foster a culture of employee engagement and role modelling, encouraging and rewarding essential behaviours and maintaining a high level of personal and professional confidence., • Support with the development of the Group Financial Crime Team to ensure the required standards of performance are met across the team, and that the professional and personal development of team members reporting into the Group Financial Crime Senior Manager/Director increases their capability and effectiveness., • Ensure there are effective succession plans in place and actively develops team members to provide future successors., • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice. Governance, Monitoring & Reporting: • Represent ABC and fraud risks effectively at appropriate Governance Committees, including applicable reporting requirements., • Oversee the ongoing enhancement and implementation of Global ABC and Anti-Fraud Minimum Standards and communicate changes, and potential impacts, effectively., • Provide oversight, guidance and support to divisions in respect of ABC and fraud issues and controls., • Act as the main escalation point for divisional financial crime officers for any ABC and fraud matters., • Perform horizon scanning for any ABC and fraud related matters. Key Regulatory Responsibilities: • Work with the divisions to implement ABC and fraud risk assessments and collate the outputs into a Group focused report., • Play a leading role in any ABC or fraud related projects for the Group., • When required liaise with regulators concerning ABC and fraud matters., • Support the divisions with investigating any live issues related to bribery and corruption and/or fraud. Technical Knowledge: • Deep understanding of relevant legislation including the UK Bribery Act 2010, the US Foreign Corrupt Practices Act, the Economic Crime and Corporate Transparency Act 2023 and the UK Fraud Act 2006., • An understanding of other bribery legislation, such as Sapin II and the US Foreign Extortion Prevention Act would be an advantage., • Understanding of best practices within insurance for ABC and fraud processes and controls. What are we looking for? • Extensive experience in financial crime roles, with a focus on 2nd line advisory, • Direct experience of leading an ABC framework for a large, multinational organisation, • Experience of designing and implementing internal and external anti-fraud controls, • Experience in performing enterprise-wide financial crime risk assessments, • Deep understanding of insurance business models (retail/wholesale/reinsurance etc.), • Ideally has experience of ABC and fraud controls in a UK and/or US listed environment, • Able to think strategically and show leadership as a senior member of the Group Financial Crime Team, • Cross-cultural leadership and collaboration skills, • Strong ethical compass and ability to drive ‘tone from the top’, • Excellent communication and stakeholder management skills, • Actively listens to the views of colleagues/business leaders/key stakeholders and building effective relationships but also has the strength of character to challenge where required to ensure operational excellence, • Ability to diagnose problems quickly and have foresight into potential issues, • A team player, able to contribute significantly to the successful functioning of the Group Financial Crime Team, • High level of emotional intelligence, • High degree of resilience and tenacity What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

ABOUT US Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young, but we have an incredible team in place and big ambitions for the years ahead. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer. ABOUT THE ROLE We are looking for a strong operational risk and incident professional to take ownership of our enterprise-wide Risk Event and Incident Management process. This role will sit in 2nd Line, supporting the CRO in ensuring the identification, escalation, governance and remediation of all risk events across the business. The scope is broad - touching Operations, Finance, Product, Commercial, Credit Risk, Data and Technology. You will be a key coordination and control point: ensuring Risk Events & Incidents are understood, prioritised, analysed and remediated in a way that protects customers, supports commercial objectives and meets FCA expectations. This is a visible role with direct engagement with senior leadership, including presenting reporting and insights to the Executive Risk Committee. RESPONSIBILITIES Risk Event & Incident Lifecycle Management • Own the end-to-end lifecycle of risk events and incidents, ensuring timely logging, classification, investigation and closure, • Maintain a consistent approach to impact assessment and severity ratings, aligned to internal thresholds and regulatory expectations, • Ensure high-quality root cause analysis, including identification of control gaps, process failures and behavioural/cultural drivers, • Translate complex incidents into structured, evidence-based records that withstand audit and regulatory scrutiny Prioritisation, Coordination & Orchestration • Coordinate multi-disciplinary responses, involving product, tech, data, operations, credit, commercial, finance and compliance, • Prioritise effort and resource - particularly where teams may be supporting multiple concurrent events, • Apply judgement to recommend response pathways, escalation timing and closure criteria, • Drive momentum and accountability, pushing actions to completion without losing sight of business realities or operational pressure Governance, Reporting & Exec Visibility • Produce insightful reporting packs for CRO and leadership including trend analysis, thematic insights and forward-looking risk views, • Present analysis and findings at the Executive Risk Committee, facilitating honest discussion and transparent challenge, • Maintain strong audit trails, evidence bases and oversight records to support internal audit, external audit and FCA requests, • Escalate material or emerging risks early, with clear articulation of impacts, options and recommendations Insights, Themes & Continuous Improvement • Identify patterns across events - recurring control weaknesses, process points of failure, customer fairness issues, thematic themes, • Support development of KRIs, dashboards and MI to improve transparency and drive better decision making, • Recommend pragmatic improvements, balancing commercial needs, risk appetite, customer impact and delivery timelines, • Promote proactive risk awareness and preventative behaviours across the business Policy, Process & Framework Support • Help strengthen and embed the Risk Event and Incident framework, including taxonomy, thresholds and escalation paths, • Support integration of the framework into BAU, ensuring consistent understanding and adoption across teams, • Contribute to process improvements, workflow enhancements and system optimisation ABOUT YOU Experience & Knowledge • Strong working knowledge of operational risk frameworks, risk event processes and root cause analysis methodologies, • Proven track record managing end-to-end risk events simultaneously, maintaining control, pace and clarity in a fast-moving environment., • Experience coordinating risk/incident remediation activity across cross-functional teams, including prioritising effort and managing collisions in resource demand, • Experience preparing reporting and insights for executive committees - including confidence presenting to senior stakeholders, • Clear understanding of customer, commercial, regulatory and control impacts when assessing risk events and recommended actions, • Demonstrable experience working with credit card products, consumer lending and/or broader consumer finance, • Familiarity with technical or operational incidents (e.g. data errors, system outages, processing issues) and their business impacts, • Exposure to operational resilience concepts (impact tolerances, important business services, disruption pathways, service continuity etc.), • Comfortable using risk tooling or MI/analytics platforms to interrogate data, analyse trends and support decision-making. Skills & Mindset • Holistic thinker: sees connections across systems, processes, products, controls and customer journeys., • Commercial + risk balanced: pragmatic, solution-oriented and able to recommend proportionate remediation., • Highly organised: can track multiple workstreams and priorities simultaneously, • Influential communicator: able to challenge constructively and secure buy-in, • Data-comfortable: able to interrogate MI, spot patterns and draw conclusions, • Calm under pressure: able to lead, coordinate and communicate during live events Personal Qualities • Strong team player – collaborative and relationship-driven, • Pragmatic and outcome-oriented - focuses on what matters, • Curious and analytical - pushes beyond surface symptoms, • Professional and credible - trusted by senior stakeholders, • Proactive - takes ownership without waiting to be instructed What Success Looks Like • Risk Events & Incidents are managed consistently, confidently and quickly, • Actions close on time and lead to tangible improvements, • Leads and committees trust the data, insight and challenge, • Themes are surfaced early and remediated proactively, • Operational risk maturity increases across the business, • Customers and commercial outcomes are protected

IT Support Analyst – London Full-time | Global Law Firm Environment Are you an experienced IT Support professional looking for a role with variety, visibility, and the chance to work in a highperforming global environment? We’re partnering with an international law firm to hire an IT Support Analyst for their London office. This is a fantastic opportunity to build relationships across the business, support senior stakeholders, and develop your technical skills across a broad range of technologies. The Role As an IT Support Analyst, you’ll be part of a collaborative, friendly team delivering highquality, clientfocused technical support. Your day will involve a mix of service desk work, walkup support, AV/meeting assistance, and involvement in small projects and service improvement initiatives. You’ll support users at all levels—including Partners and senior leaders—so professionalism, reliability, and strong communication skills are key. What You’ll Do • Provide excellent 1st/2nd line support via phone, email, walkup and remote channels, • Log, prioritise, and resolve incidents and service requests in line with ITIL practices, • Support Microsoft Office, Windows 10/11, iManage, mobile devices, and other core firm applications, • Troubleshoot laptops, printers, remote access, and a range of peripherals, • Deliver AV and technical support for meetings, hearings, and events (both onsite and virtual), • Assist with local IT projects and ongoing service improvements, • Help manage IT assets, including laptops, mobiles, and accessories, • Work closely with global colleagues and thirdparty suppliers when required, • Maintain and contribute to internal knowledgebase articles What They’re Looking For • Around 3+ years' experience in IT support, ideally in legal or professional services, • Strong troubleshooting experience in Windows 10/11 and Microsoft Office, • Good understanding of Active Directory / Entra ID, • Familiarity with networking basics (DNS, DHCP), • Experience supporting printers/MFPs and mobile devices (iOS/Android), • Calm, organised, and able to prioritise in a busy environment, • Excellent communication and customer service skills, • A proactive, solutionsfocused mindset and willingness to learn Desirable Extras • iManage experience, • AV/VC support (Teams, Zoom, Poly), • ITIL Foundation, CompTIA A+/Network+, MCP/MCTS, • Experience with Intune or MobileIron, • Knowledge of Lenovo, Microsoft, HP, or Ricoh hardware Why Apply? You’ll join a respected, fastpaced firm where no two days are the same. This role offers excellent exposure to enterprise systems, global teams, event support, and project work—ideal for someone who enjoys variety and wants to grow their technical career within a professional environment. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 33 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. We are, and always will be, allied to our client's needs and objectives. Our team is at the heart of our business, and we are proud of each one of them. They are exceptional, and we are looking for more exceptional people to join us. Key responsibilities: • Provide 2nd Line on-site desktop and application support services to end users, • Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices, • Repair hardware and peripheral faults in conjunction with warranty providers, • Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs, • Operate cohesively with the service desk team to maintain service levels, • All work undertaken must be logged via a Service Desk Reporting Tool, and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken., • Escalate all critical and high-priority incidents to line and senior management, • Report recurring incidents to problem analyst teams and line management, • Proactively contribute to service improvement initiatives, • Provide technical expertise and assistance on project assignments Behavioural skills required: • Must have very good customer-facing skills and be well-presented, • Must have an assertive, confident, positive, and professional manner, • Ability to engage and communicate effectively with colleagues and customers alike, • Demonstrates independent and proactive thinking, • Highly organised with the ability to adapt to different working environments seamlessly, • Builds effective relationships both within the team and across the business scope, • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices, • Must be able to work alone and unsupervised, taking the initiative when necessary, • Has an understanding and respect for service delivery processes. Technical skills required: • Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool, • Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10, • Excellent support experience with mobile devices, e.g. tablets and smartphones running iOS and Android OS, • Working knowledge of current and legacy hardware platforms, • Strong background in supporting the latest Microsoft Office suite on Windows and Mac platforms with recent support., • Good Knowledge of TCP/IP and Network configuration at a Desktop OS level, • Enterprise-level support of Active Directory and Exchange for troubleshooting, configuration, and administration activities, • Previous experience in the creation of technical support documentation, • Enterprise support of Microsoft Office 365, desktop, and Admin, • Knowledge of Service Management processes, e.g. ITIL, • Previous experience working in a managed service environment, working to a defined scope and with strict SLAs, • Exposure to Infrastructure technologies – Server, Networks, etc, • Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications., • Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers, and switches, • Basic experience in Support/administration of Windows servers, • Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS), • Installation, configuration and troubleshooting of hardware and software. Experience & Qualifications: • Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2

CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities. As a Principal Network Architect, you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels. You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders-guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness. Key Responsibilities Client Engagement & Consultancy • Operate as a trusted advisor for key clients and prospective customers (new logos)., • Engage with stakeholders from C-level executives to technical engineering teams, translating complex technical and business requirements into high-level and detailed technical architectures., • Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies., • Act as the Design Authority across major programmes, owning the end-to-end technical vision from inception through transition to operations., • Architect network solutions across environments of varying scale-from small to mid-sized infrastructures through to highly complex, large-scale enterprise and multi-site architectures-covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices, • Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns., • Partner with the Sales team during pre-sales engagements to define solutions, scope opportunities, and support commercial proposition development., • Lead technical responses for Tenders, IITs, and RFPs, including architecture design, technical writing, risk identification, and pricing model support., • Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases., • Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality., • Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation. Across a broad and evolving technology landscape, including: • Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures, • Data Centre end to end solutions, • Routing & switching technologies, • Network Security, Firewalls, Zero Trust, SASE/SSE, • Software-defined networking solutions, • Cloud networking (AWS/Azure/GCP/OCI) - highly desirable Technical & Professional Expertise • Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments., • Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking., • Experience acting as the final technical authority or Design Authority on complex engagements., • Strong background in pre-sales, tender responses, and solution shaping ., • Excellent interpersonal, written, and verbal communication skills-capable of producing well-structured technical documentation and delivering impactful presentations., • Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations., • Demonstrably collaborative approach when working with sales, engineering, and delivery functions., • Self-sufficient, proactive, and comfortable working in high-pressure environments., • Experience working within Agile/Scrum, Waterfall, and hybrid project delivery methodologies. (Certifications not required but advantageous) • CCNP/CCIE, JNCIP/JNCIE, or equivalent expert-level certifications, • Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE)., • Cloud certifications (AWS/Azure/GCP/OCI), • Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications) CACI Network Services develops individuals through a portfolio of training and development options such as certified training courses, workshops, technical conferences, boot camps, on-line training and much more. You will have the opportunity to work on some of the most advanced networking hardware in the industry as well as development of your abilities and talents to become one of the best in the field. Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Benefits • Competitive salary, • Target based commission package, • Matched pension contributions up to 5%, • Life Insurance, • Personal Accident Insurance, • Private Health Insurance from 2nd anniversary, • Sickness & Disability income protection from 3rd anniversary CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: • Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on to discuss individual requirements further)., • Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview., • Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.

Global Banking & Markets - Trading Systems Support Engineer - Associate/Vice President - London\nJob Description\nWhat We Do\n At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments, and individuals. \n Futures Engineering plays a key role in the firm’s ability to provide liquidity and execution services for institutional clients around the world, two important revenue drivers for the firm. In Futures Engineering we use both open-source industry standard and internal proprietary technologies to build cutting‑edge platforms for pricing, execution, and control over each of these millions of transactions. \nWho We Look For\n The Futures business consolidates and expands the firm’s electronic market making and algorithmic trade execution. As part of the Futures Engineering team, Futures Mission Control Engineering partners with Futures Trading to develop and support the pricing and execution services for the firm and its clients. The team is primarily focused on site reliability engineering, including driving automation, improving real‑time monitoring, developing metrics to track performance, and managing the release and deployment lifecycle. Team members help support the day‑to‑day operations of the trading desk and the electronic trading systems; the team is expected to interact closely with Trading & Sales business users. \n Candidates must have the technical and analytical skills required to triage and resolve complex production issues and operate well in a fast‑paced, high‑pressure environment. A propensity to automate manual tasks, appreciation for large‑scale, and distributed computing systems will be necessary to succeed in the role. As part of a global support team, you will provide operational and technical assistance for Futures applications and infrastructure, both for external clients and internal business users. In addition, you will oversee every component of the production system to identify and resolve production problems as well as assess the risk of systems changes. \nJob Summary\n\n • Technical and operational risk management of a fast‑paced, multi‑asset electronic trading business\n, • Analysis focused on creating sustainable systems and services that meet uptime and performance requirements through automation\n, • Finding opportunities for efficiency and cost savings in support process and physical environment\n, • Partnering with software and infrastructure owners to solve hardware/network issues\n, • Incident and crisis management\n, • Significant business interaction across Futures front office\n, • Participation in system design consulting, platform management, and capacity planning\n\nBasic Qualifications\n\n, • At least 5 years of professional experience in a technical support, SRE, or operations role within a fast‑paced trading or financial environment.\n, • Proven aptitude for understanding complex algorithms, data structures, and software design principles relevant to high‑performance systems.\n, • Solid understanding of Linux operating system internals and networking concepts.\n, • Strong analytical and problem‑solving skills, with the ability to quickly diagnose and mitigate issues under pressure in a real‑time trading environment.\n, • Excellent communication and interpersonal skills, crucial for effective interaction with trading desk personnel and technical teams.\n, • Ability to effectively multi‑task, prioritize, and manage incidents in a dynamic trading environment.\n\nPreferred Qualifications\n\n, • Direct experience providing 1st, 2nd, or 3rd line support to a trading desk or front‑office users.\n, • Hands‑on experience with Site Reliability Engineering (SRE) practices, including automation, monitoring, and incident response.\n, • Proficiency in at least one scripting or programming language (e.g., Python, Shell Scripting, Java, C++) for automation, tooling, and operational tasks.\n, • Experience with distributed systems design, maintenance, and troubleshooting.\n, • Knowledge of financial markets, electronic trading workflows, and the FIX protocol.\n, • Demonstrated ability to debug, optimize, and troubleshoot code and system performance issues.\n\nJob Info\n\n, • Job Identification 165083\n, • Job Category Vice President\n, • Posting Date 03/05/2026, 04:54 PM\n

Global Banking & Markets - Trading Systems Support Engineer - Associate/Vice President\n London location_on London, Greater London, England, United Kingdom \nWhat We Do\n At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments, and individuals. \n Futures Engineering plays a key role in the firm’s ability to provide liquidity and execution services for institutional clients around the world, two important revenue drivers for the firm. In Futures Engineering we use both open-source industry standard and internal proprietary technologies to build cutting-edge platforms for pricing, execution, and control over each of these millions of transactions. \nWho We Look For\n The Futures business consolidates and expands the firm’s electronic market making and algorithmic trade execution. As part of the Futures Engineering team, Futures Mission Control Engineering partners with Futures Trading to develop and support the pricing and execution services for the firm and its clients. The team is primarily focused on site reliability engineering, including driving automation, improving real-time monitoring, developing metrics to track performance, and managing the release and deployment lifecycle. Team members help support the day-to-day operations of the trading desk and the electronic trading systems; the team is expected to interact closely with Trading & Sales business users. \n Candidates must have the technical and analytical skills required to triage and resolve complex production issues and operate well in a fast-paced, high-pressure environment. A propensity to automate manual tasks, appreciation for large-scale, and distributed computing systems will be necessary to succeed in the role. As part of a global support team, you will provide operational and technical assistance for Futures applications and infrastructure, both for external clients and internal business users. In addition, you will oversee every component of the production system to identify and resolve production problems as well as assess the risk of systems changes. \nJob Summary\n\n • Technical and operational risk management of a fast-paced, multi-asset electronic trading business\n, • Analysis focused on creating sustainable systems and services that meet uptime and performance requirements through automation\n, • Finding opportunities for efficiency and cost savings in support process and physical environment\n, • Partnering with software and infrastructure owners to solve hardware/network issues\n, • Incident and crisis management\n, • Significant business interaction across Futures front office\n, • Participation in system design consulting, platform management, and capacity planning\n\nBasic Qualifications\n\n, • At least 5 years of professional experience in a technical support, SRE, or operations role within a fast-paced trading or financial environment.\n, • Proven aptitude for understanding complex algorithms, data structures, and software design principles relevant to high-performance systems.\n, • Solid understanding of Linux operating system internals and networking concepts.\n, • Strong analytical and problem-solving skills, with the ability to quickly diagnose and mitigate issues under pressure in a real-time trading environment.\n, • Excellent communication and interpersonal skills, crucial for effective interaction with trading desk personnel and technical teams.\n, • Ability to effectively multi-task, prioritize, and manage incidents in a dynamic trading environment.\n\nPreferred Qualifications\n\n, • Direct experience providing 1st, 2nd, or 3rd line support to a trading desk or front-office users.\n, • Hands‑on experience with Site Reliability Engineering (SRE) practices, including automation, monitoring, and incident response.\n, • Proficiency in at least one scripting or programming language (e.g., Python, Shell Scripting, Java, C++) for automation, tooling, and operational tasks.\n, • Experience with distributed systems design, maintenance, and troubleshooting.\n, • Knowledge of financial markets, electronic trading workflows, and the FIX protocol.\n

Familiarity with RMM/PSA tools. We're working with a fast-growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a mo

About the Company We are looking for a Junior Unix Engineer to join Paragon’s hosting and infrastructure team and support the day-to-day running of their Unix estate. About the Role As a Junior Unix Engineer, you’ll support the management and maintenance of Unix platforms across Paragon’s hosting estate, spanning on-prem, private cloud, and public cloud environments. You’ll work closely with senior engineers, helping to keep systems secure, stable, and performing well, while building your experience across automation, troubleshooting, and service improvement. This role is ideal for someone early in their Unix career who wants hands-on exposure across enterprise environments, cloud platforms, and modern infrastructure, while learning from experienced engineers and developing their technical skill set. Responsibilities • Support and maintain AIX and Linux systems (Red Hat, Oracle Linux, CentOS), • Provide 2nd line support for Unix platforms, helping resolve incidents and service requests, • Assist with system patching, upgrades, and routine maintenance, • Monitor platform performance, availability, and capacity, • Support Unix environments across VMware and cloud platforms (AWS, Azure, OCI), • Follow ITIL-based change and incident management processes, • Help maintain documentation and configuration records, • Contribute to automation and continuous improvement initiatives, • Participate in an on-call rota and occasional out-of-hours support Required Skills & Experience: • Experience supporting AIX and/or Linux in a production environment, • Working knowledge of Oracle Linux, including Ksplice, • Understanding of virtualisation, storage, and Unix networking, • Basic scripting skills (Bash, Python, or PowerShell), • Experience working within ITIL-governed environments, • Strong problem-solving skills and a willingness to learn, • Good communication skills and a collaborative approach Preferred Skills • Exposure to cloud platforms (AWS, Azure, or OCI), • Experience with automation tools such as Ansible or similar, • Relevant certifications (RHCSA, RHCE, CompTIA Linux+), • Experience working across multi-site or enterprise environments Pay range and compensation package Salary: £35,000 Contract: Permanent Location: Remote (UK based) Equal Opportunity Statement We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status. This is a permanent remote role – with occasional travel to Paragon Sites. Hours Monday–Friday, 9am–5pm. Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets. We're looking for skilled CNC and Manual Grinder to join our Aftermarket Team. This is a unique opportunity to work in a high-tech, precision engineering environment with brand-new equipment and cutting-edge automation. As a key member of the machining team, you'll set up, operate, and oversee multiple grinding machines - ensuring high-quality output. What will your day-to-day responsibilities look like? • Set up, operate and perform basic adjustments to external, internal, and surface grinding machines. - Monitor production quality and machine performance, resolving basic technical issues. - Work closely with Manufacturing Engineers on new part introductions and cell development. - Adhere to process layouts, work instructions, and compliance systems. - Support First Line Maintenance and TPM activities within the cell. - Move materials, monitor SWIP, and ensure tooling and equipment availability. - Actively participate in lean events and support continuous improvement. - Follow all EHS procedures and safety protocols. Essential skills: *3+ years of CNC setting and operating experience in a precision engineering environment. *Familiarity with 5-axis machines, mill-turn operations, and inspection equipment. *NVQ Level 3 or equivalent qualification. Desirable skills: *Apprentice trained background. *Excellent attention to detail and a proactive, problem-solving mindset. *Willingness to work shifts, including Double Days *Experience supporting new technology or cell introduction. TPBN1_UKTJ

Consumer Duty & Product Governance ExecutiveGlobal Insurance BrokerageOperations Function - Specialty InsuranceLondon/HybridSalary - £50-£60,000 + Bonus + BenefitsWe are seeking a Consumer Duty & Product Governance Executive to join a high-performing Specialty Insurance Operations team. This is an excellent opportunity for an experienced insurance compliance professional who enjoys delivering, working closely with the business and playing a hands-on role in embedding strong regulatory outcomes. Working closely with senior stakeholders, you will support the delivery of Consumer Duty and Product Governance activities across multiple Specialty business units, helping to ensure regulatory expectations are met and good customer outcomes are consistently achieved. This role will suit someone who is task-oriented, organised and confident engaging with stakeholders, while also comfortable taking ownership and driving activities through to completion. The RoleKey responsibilities include: * Supporting the Consumer Duty & Product Governance team across multiple Specialty divisions * Developing, analysing and reviewing key frameworks and toolkits, including: * Distribution Impact Assessments (DIAs) * Fair Value Assessments (FVAs) * Information requests, product approvals and attestations * MI monitoring and Good Outcomes Registers * Contributing to a single, consistent view of Consumer Duty and Product Governance through reporting, committee pack input and progress tracking * Providing effective challenge to stakeholders, validating information and tracking actions to completion * Supporting projects and initiatives to enhance frameworks, metrics and data quality * Reviewing committee packs and reporting to understand regulatory performance, emerging risks and trends * Working closely with Compliance, Business Assurance, Claims, Internal Audit and Broking teams to understand regulatory impacts * Responding to regulatory or conduct concerns, issues or breaches as they arise * Providing technical expertise to projects and initiatives where required * Keeping up to date with regulatory and legal developments and maintaining accurate records * Managing urgent issues and delivering tasks and projects in a timely, collaborative manner About YouYou will bring: * 5+ years' experience within an insurance intermediary, insurer or MGA in a compliance or compliance-related role (1st, 2nd or 3rd line) * Strong knowledge of FCA Consumer Duty, Product Governance and Vulnerability requirements and experience navigating the FCA Handbook * A solid understanding of insurance products, services and regulatory expectations * Ideally, experience working with broking teams * Strong written and verbal communication skills * Excellent planning, organisational, analytical and problem-solving skills * The ability to prioritise effectively and articulate complex concepts clearly * Proficiency in Microsoft Office; experience with Power BI is advantageous but not essential

Specific areas of focus will include the following: Provide technical support and challenge to the 1st Line Support review and improvement of the design and content of 2nd Line reporting for enterprise and financial risks Support risk monitoring and reporting, including on enterprise risk management

You'll be joining a team that values clarity, collaboration, and high-quality service delivery, supporting a large and diverse user community with opportunities to further develop technical capability. You'll work closely with 3rd line teams on deployments, testing and migrations, and help shape ITI

Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered

The ideal candidate will Have around 2+ years' experience in a 1st/2nd Line Support role Strong troubleshooting skills Experience working within an ITIL framework and supporting enterprise environments would be beneficial. This is a great opportunity for someone looking to develop their technical sk

Senior Systems Administrator Rate: £25.15 per hour PAYE / £37.78 per hour Umbrella IR35: Inside IR35 Contract: 6 months Hours: Full time Location: Cambridge (CB2) hybrid/onsite as required The Role We are working with a large NHS organisation in Cambridge to recruit an experienced Senior Systems Administrator for a 6-month contract engagement. This is a senior, hands-on role operating at the intersection of Information Technology (IT) and Operational Technology (OT), supporting critical systems used across estates and facilities teams in a complex, highly regulated healthcare environment. You will play a key role in ensuring the reliability, security, compliance, and documentation of enterprise infrastructure and third-party systems that directly support hospital operations. Key Responsibilities Systems Administration & Infrastructure Administer and maintain enterprise IT systems and third-party devices, following best-practice lifecycle management Perform advanced system monitoring to ensure availability, performance, and integrity Embed operational best practice across systems, processes, and teams Maintain IT asset data with automated monitoring and reporting Security & Compliance Enforce cybersecurity standards and carry out vulnerability management Ensure compliance with security, Information Governance, and NHS frameworks Manage security tooling, patching, and hardening activities Support BIA, BCP, and recovery practices Cloud & Microsoft Technologies Support and manage cloud environments in collaboration with suppliers Administer Microsoft 365 services including Teams and SharePoint Online Manage Identity & Access Management using Microsoft Entra ID (MFA, Conditional Access, user provisioning) Contribute to system maturity and continuous improvement frameworks Networking & Connectivity Provide support across WiFi, firewalls, VPNs, and core networking services Apply strong knowledge of DNS, DHCP, TCP/IP, switches, and routers Monitor and optimise system performance for high availability 3rd Line Support & Escalation Act as escalation point for complex 2nd/3rd line incidents Provide expert support for business-critical systems (e.g. CAFM and estates platforms) Diagnose and resolve infrastructure, application, and network issues in line with SLAs Vendors & Documentation Work closely with external vendors and service providers Maintain configuration management, technical documentation, and operational processes Ensure secure storage, backup, and recoverability of systems and data Essential Experience & Skills Proven experience as a Senior Systems Administrator / Infrastructure Engineer in large enterprise environments Strong Windows Server, Active Directory, and Microsoft SQL experience Experience supporting Microsoft 365, Azure, and hybrid environments Solid understanding of cybersecurity, patching, and compliance frameworks Strong networking fundamentals (DNS, DHCP, VPNs, firewalls) Excellent documentation, troubleshooting, and stakeholder engagement skills Desirable Experience working in the NHS, public sector, or highly regulated environments ITIL, PRINCE2, or similar service/project management certification Experience supporting estates, facilities, or OT-adjacent systems Experience mentoring or guiding junior engineers If this role is of interest and you meet the above criteria, then please apply immediately. TPBN1_UKTJ

A technology services company is seeking a 2nd line service desk engineer in London.The role involves providing technical support, managing escalations, and maintaining excellent client service.Candidates should have 2+ years of experience and strong skills in desktop administration, cloud solutions