2nd line technical support jobs in United Kingdom

Role: 2nd Line Support Engineer (Contract)Location: London, UK Day Rate: £125 - £200 per day (Inside IR35) Contract Role Overview We're looking for an experienced 2nd Line Support Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You'll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues. Key Responsibilities • Provide 2nd line technical support across hardware, software, and end-user issues, • Troubleshoot and resolve Windows 10/11 operating system issues, • Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint, • Manage user and group administration via Active Directory and Azure Active Directory (Entra ID), • Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues), • Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting), • Handle escalated incidents and ensure resolution within agreed SLA timeframes, • Support onboarding and offboarding of users, including account setup and access provisioning, • Diagnose and resolve issues with laptops, desktops, and peripherals, • Work closely with 1st line support to resolve escalated incidents, • Maintain accurate ticket documentation and technical records, • Contribute to continuous service improvement initiatives Required Experience • Proven experience in a 2nd line IT support role, • Strong knowledge of Windows 10/11, • Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), • Strong working knowledge of Active Directory and Azure Active Directory (Entra ID), • Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies), • Good understanding of Microsoft Azure fundamentals, • Experience troubleshooting hardware, software, and endpoint issues, • Experience working in an SLA-driven, ticket-based environment, • Basic understanding of networking (DNS, DHCP, connectivity issues)

Infrastructure Engineer (L2 / L3) London | Hybrid Working £35,000–£45,000 + Benefits We’re currently partnering with a growing Managed Services Provider that supports over 100 businesses and 5,000+ users across the creative and professional services sectors. Due to continued growth, they’re looking to hire an experienced Infrastructure Engineer (Level 2 / Level 3) to join their technical operations team. This is an excellent opportunity for an engineer who enjoys a mix of escalations, infrastructure support, cloud technologies, and project delivery within a fast-paced MSP environment. The Role You’ll work across a broad client base, supporting and improving modern IT environments while acting as a key escalation point for complex technical issues. The position offers exposure to infrastructure projects, Microsoft cloud technologies, virtualisation, and client-facing engineering work. Key Responsibilities • Providing 2nd / 3rd line technical support across client environments, • Acting as an escalation point for infrastructure and networking issues, • Supporting and maintaining:, • Windows Server environments, • Active Directory, • Hyper-V infrastructure, • Microsoft 365, • Managing backup and disaster recovery solutions including Veeam, • Assisting with infrastructure projects including:, • Migrations, • Upgrades, • Virtualisation deployments, • Cloud implementations, • Supporting technologies such as:, • Intune, • Teams, • Mimecast, • Working directly with clients both remotely and onsiteSkills & Experience Required, • Previous experience within an IT Support, Infrastructure Engineer, or MSP environment, • Strong knowledge of:, • Windows Server, • Active Directory, • DNS / DHCP, • Group Policy, • Good understanding of networking fundamentals, • Experience with Microsoft 365 and modern endpoint management, • Exposure to Hyper-V and backup technologies, • Strong troubleshooting and customer service skills, • A proactive and collaborative approach to supportWhat’s on Offer, • Hybrid working model, • Modern London office environment, • Clear progression opportunities into senior infrastructure or project-focused roles, • Funded training and certifications, • Supportive technical culture with exposure to the latest technologies, • Company socials, rewards, and additional benefits Interested in hearing more? Apply today or get in touch for a confidential conversation. By applying for this role, you consent to us processing your personal data for recruitment purposes in line with our Privacy Policy. Your information will only be shared with relevant hiring clients and will never be passed to third parties without your consent. You may request removal of your data at any time

Role: IT Manager Location: Northolt Salary: £40,000 - £44,000 Benefits: • Pension Scheme, • Car scheme, • Cycle scheme, • Eye care scheme, • Mental health first aid, • Employee assistance programme, • Employee recognition scheme Our Client is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: • Managing the school's network infrastructure and ICT based applications, • Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups., • Providing technical advice, training and support to staff to enable them to make effective use of systems., • Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner, • Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups., • Line manage and take responsibility for the work of the ICT support staff., • 2nd/3rd line support., • Enforcing and monitoring in line with school policies., • Training of internal staff. Our ideal candidate will have: • A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting., • An exceptional understanding of the requirements and responsibilities of working within the school environment., • Experience in upgrading a school IT Network system., • Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills., • The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

EUC Engineer (Intune / Modern Workplace) Location: London with 1 day WFH Salary: £45,000+ Benefits Are you a hands-on EUC Engineer looking to grow your career in Modern Workplace technologies? Our client, a fast-growing London-based MSP, is looking for someone solid at 2nd line support with a focus on Intune, Microsoft 365, and Azure AD. For this role they need someone who has administered an MDM Platform – ideally someone who has created and managed policies and configuration profiles, this will be essential to the role so if you have experience of this, please do make sure it is highlighted on your application and CV. Role: Join a small, friendly technical team where you’ll manage and support end-user computing environments across multiple clients. You’ll work with Intune to configure and manage devices, troubleshoot issues, support Windows 10/11, and help with onboarding/offboarding processes. There’s a strong emphasis on learning and development, with future opportunities to take on more design and leadership responsibilities as the company grows. This role is well suited to an EUC/Intune Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Technical Experience: • Solid 2nd line EUC support experience, ideally in an MSP environment., • Strong hands-on experience with Intune., • Knowledge of Windows 10/11 and Microsoft 365., • Familiarity with Azure AD / Entra ID., • Problem-solving skills and a customer-focused approach., • Enthusiasm for learning and developing in modern workplace technologies. Nice to Have: • Exposure to Autopilot and device lifecycle management., • Understanding of endpoint security concepts., • Microsoft certifications or willingness to work towards them. What’s on Offer: • Hybrid working model in London., • Friendly, collaborative technical team., • Training, learning, and career progression opportunities., • Exposure to a variety of client environments and technologies., • Opportunity to grow alongside a company aiming to double in size over the next 10 months. *Please note: this role does not offer visa sponsorship. Key Words: EUC, End User Computing, Intune, Modern Workplace, Office365, Azure, Entra, Support, Admin, Administration, Technical, 2nd Line

Kenneth Brian Associates are recruiting for an IT Manager to join a well-established organisation in the professional services industry. This will be a standalone IT role within the organisation so the candidate will need to be happy to get stuck into all aspects of IT. The organisation work with a MSP for technical support, however you will be dealing with all day to day IT which could be anything from simple to advanced technical support, managing external IT providers and working on various IT projects and system improvements. Please note - This role will be predominantly office based in Coulsdon however there may be rare occasions you will need to travel to the organisations smaller offices. Key responsibilities include: • Providing 1st 2nd and some 3rd line support across the business, • Supporting internal employees with any technical issues they may encounter whether that be hardware, software or connection issues, • Managing Microsoft Azure, Active Directory and Office 365 environments, • Supporting servers, virtual environments, networking, and security systems, • Managing DNS, DHCP, routers, switches, firewalls and VoIP systems, • Working alongside the MSP for escalated IT issues, • Lead and support IT projects, upgrades, migrations and process improvements Experience required: • Previous hands on experience working within an Infrastructure environment, for an SME organisation, • Strong Microsoft cloud and infrastructure knowledge, • VoIP systems experience as well as Active Directory, • Experience working within a Microsoft 365 environment, • Excellent communication skills, able to support a variety of users, • Solid networking and troubleshooting skills This is an excellent opportunity for a proactive IT professional looking for a varied and technically hands-on position within a supportive business environment.

2nd Line Support Engineer – Krakow, Poland – 12-Month Contract We’re partnering with a major international organisation that’s seeking a 2nd Line Support Engineer to join their Infrastructure & Operations function. You’ll be supporting End User Computing and desktop technologies across the business, ensuring colleagues have a smooth and reliable digital working environment. This position is based on-site in Krakow, and requires business-level Polish as well as the right to work in Poland. As the work will be completed in Poland IR35 doesn’t apply but we will need to work with you to understand the applicable tax depending on your personal situation. If you enjoy tackling technical issues, improving user experience, and working closely with a wide range of teams, this role will suit you well. What you’ll be doing • Handling device build and deployment, including maintaining standard images and preparing equipment for users., • Providing 2nd line support for escalations from the 1st line team and coordinating with external partners when needed., • Managing change, incident, request, and problem tickets, ensuring timely and accurate resolution., • Keeping technical documentation, procedures, and configuration records current and well-maintained., • Installing operating systems and software in line with incoming workload., • Using ServiceNow as the primary ITSM tool., • Overseeing local hardware inventory and stock control., • Working closely with colleagues across the Digital Workplace area to resolve issues efficiently., • Identifying opportunities to enhance services and implementing improvements once approved., • Supporting printer environments (Papercut, Ricoh Streamline, Lexmark)., • Providing assistance with meeting room technology, including Smart Hub devices., • Offering occasional support to other European offices, with rare travel to major hubs., • Collaborating with third-party suppliers and working alongside the Digital Employee Experience Lead. What you’ll bring • 2–3 years’ experience in a large-scale corporate IT environment., • Strong capability in hardware diagnostics and repairs (CompTIA A+ beneficial)., • Hands-on experience with Microsoft Configuration Manager and Microsoft Intune for device management and security., • Ability to configure and deploy corporate mobile devices using MDM platforms (Intune preferred)., • Understanding of printer management tools such as Papercut, Ricoh Streamline, or Lexmark., • A collaborative approach and confidence working with internal teams and external vendors. Apply now to speak with VIQU IT in confidence. Or reach out to Grant Baker via the VIQU IT website. For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Infrastructure Engineer – Windows Server / MAC / VMware to Hyper-V Migration We are looking for an experienced Infrastructure Engineer to join an internal team and play a key role in supporting and modernising enterprise infrastructure environments. This role is ideal for someone with strong cross-platform expertise across MAC and Windows environments, alongside proven experience of Hyper-V. Key Responsibilities • Support and maintain enterprise infrastructure across Windows Server and MAC environments, • Administer and troubleshoot Windows Server technologies including Active Directory, DNS, DHCP, Group Policy, and file services, • Provide 2nd/3rd line infrastructure support across physical and virtual environments, • Support VMware to Hyper-V migration activities, including planning, implementation, testing, and optimisation, • Manage and maintain virtualisation platforms and associated storage/network infrastructure, • Monitor system performance, security, backups, and disaster recovery processes, • Collaborate with internal teams and third-party suppliers on infrastructure projects and upgrades, • Produce and maintain technical documentation and operational procedures Essential Skills & Experience • Strong experience supporting MAC environments in enterprise settings, • Solid Windows Server administration experience (2016/2019/2022), • Proven experience migrating VMware environments to Hyper-V, • Experience with Hyper-V administration and optimisation, • Strong understanding of Active Directory, Group Policy, DNS, DHCP, and virtual networking, • Experience with Microsoft 365 and hybrid infrastructure environments, • Excellent troubleshooting and problem-solving skills, • Strong communication and stakeholder management abilities

2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. My client is a well established, fast growing and multi-award winning IT Managed Services provider. Due to on-going success and growth they have an immediate requirement for a proven 2nd Line Support Engineer. The 2nd Line Support Engineer will be coming from a fast paced, client facing MSP background where you will have gained a range of technical skills and be driven by outstanding customer service. As 2nd Line Support Engineer you will have a broad range f technical skills across technology such as Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. You will have a proven background in both being part of a busy service desk but but comfortable going out to clients sites and doing on-site face to face support when needed. This is a great opportunity to join a fast growing MSP where they can offer you genuine opportunities for both technical and career development. You will be an integral part of the dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to their clients. The role will be based out of their HO in North London initially 5 days a week and moving to hybrid working after probation which will be 3 days office / client site and 2 days from home. 2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You’ll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities • Respond promptly to technical support requests via phone, email, and ticketing system, • Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times, • Provide face-to-face technical support through pre-scheduled client site visits, • Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle, • Keep clients and their IT teams regularly updated on ticket progress, • Identify recurring issues and contribute to permanent solutions, • Create and maintain technical documentation and knowledge base articles, • Deliver excellent customer service and a positive support experience at all times, • Manage your own ticket queue, triage effectively, and escalate where necessary, • Liaise with third-party vendors and partners to resolve complex issues, • Support, mentor, train, and develop the 1st Line Service Desk Analysts, • Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team, • Achieve relevant Microsoft and technical certificationsWhat We’re Looking For, • Excellent customer service, telephone, and client-facing skills, • Minimum 2 years’ experience providing IT support across multiple technologies (MSP experience is highly desirable), • Proven experience attending client sites and delivering face-to-face support, • Strong troubleshooting and support experience in the following technologies:, • Windows Server (on-premise and Azure), • Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint, • Microsoft Exchange, • Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere), • Backup and Disaster Recovery solutions, • Cyber-security tools and concepts (EDR, MFA, AV, incident response), • Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers), • Windows OS, macOS, and Microsoft Office, • Mobile device configuration and support, • Ability to configure, administer, and support both Windows and macOS devices, • Solid understanding of the cyber threat landscape and security best practices, • Proactive mindset with the ability to anticipate and prevent issues, • Excellent verbal and written communication skills – able to explain complex technical matters clearly to users of all levels, • A genuine passion for learning new technologies, demonstrated through certifications or personal projects, • Strong team player who is also highly self-motivated, • Calm and professional approach when dealing with difficult or demanding situations, • Full UK driving licenceWhat We Offer, • Hybrid working (3 days onsite, 2 days remote), • Varied and interesting workload across multiple client environments, • Opportunities to develop your technical skills and gain certifications, • A supportive, collaborative team that values excellence in service delivery If you’re a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we’d love to hear from you.

Role: 2nd Line IT Engineer Location: London + hybrid/on-site working Salary: Up to £36,000 + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, cycle to work scheme Our client, a leading organisation within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement. What you’ll do • Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs, • Provide support across Microsoft 365, Azure, and Intune environments, • Manage and remediate issues using RMM tools, • Diagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WAN, • Support multiple client environments within an MSP setting, • Maintain accurate and structured technical documentation, • Assist with onboarding new clients and deploying IT solutions, • Collaborate with 3rd Line Engineers on more complex technical challenges, • Communicate clearly with customers and internal stakeholders, • Contribute to problem management and continual service improvement initiatives You’ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality technical support and maintain excellent customer satisfaction levels. What we’re looking for • Minimum 3 years’ experience within an MSP environment, • Strong experience supporting Microsoft 365, Azure, and Intune, • Experience using ConnectWise or similar PSA platforms, • Knowledge of RMM tools for remote monitoring and support, • Solid networking knowledge including TCP/IP, VLANs, VPNs, and firewalls, • Experience maintaining technical documentation platforms such as IT Glue, • Excellent troubleshooting and analytical skills, • Strong communication and customer service skills The ideal candidate will bring a proactive mindset, strong organisational skills, and a passion for technology within a collaborative, fast-moving environment. Desirable skills • Microsoft certifications including AZ-900, MS-900, or AZ-104, • macOS support experience within a business environment, • Experience mentoring junior engineers, • Strong documentation and knowledge base creation experience, • Exposure to CRM or ERP systems such as Oracle or Salesforce Why join? • Opportunity to work with modern cloud technologies and enterprise environments, • Clear progression and development opportunities, • Up to £36,000 salary plus bonus, • Private healthcare and wellbeing support, • Employee share scheme and enhanced holiday allowance, • Supportive and collaborative culture Apply now to join a growing technical team delivering high-quality managed services support.

IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges. You’ll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes. What you’ll be doing • Handling complex, technical customer support queries, • Acting as an escalation point for 2nd Line Support, • Writing and executing advanced SQL scripts, • Collaborating with internal teams to resolve product issues, • Supporting UAT and contributing to product improvements, • Ensuring a consistently high standard of customer experience What you’ll bring • Strong experience in software or IT customer support, • Advanced SQL knowledge and hands-on investigation experience, • Excellent communication and problem-solving skills, • A collaborative mindset and strong customer focus, • Financials or accountancy system experience (advantageous) If you enjoy solving complex problems and making a real impact for customers, this role is for you. Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Field & Service Desk Engineer London / Hybrid / Up to £40,000 / Full-Time / Permanent The Opportunity: We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments. Responsibilities include: • Travelling to client sites across London and surrounding areas to deliver onsite technical support, • Supporting the internal service desk team remotely when not on client premises, • Building and maintaining strong working relationships with client stakeholders, • Troubleshooting and resolving complex issues across desktop, server, and cloud environments, • Documenting incidents and resolutions, • Escalating issues appropriately, • Working collaboratively with colleagues, • Acting as an ambassador for the business at all times, upholding the company's reputation for quality service You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require: • A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential, • At least 2 year of field engineering experience, visiting and supporting multiple customer sites, • Strong 2nd line service desk background with the ability to manage competing priorities, • Microsoft Azure, Active Directory, Windows Server, and Office 365, • Microsoft Exchange / Outlook administration, • VMware / Hyper-V, • Data backup solutions -VEEAM or equivalent, • Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration, • Strong PC hardware, • Software troubleshooting, • Excellent communication skills, • Professional, client-facing manner Location The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London. To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. Thank you for your interest!

2nd Line Systems Engineer *CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE * Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd LineSystems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites. Responsibilities: • Respond to technical requests via phone, email, and ticketing system., • Resolve 2nd line and NOC support tickets promptly., • Provide on-site client support and maintain clear ticket documentation., • Identify recurring IT issues and implement permanent solutions., • Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors., • Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: • Minimum 3 years IT support experience, in an MSP environment., • Experience working on a busy service desk., • Strong customer service and client-facing skills., • Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies., • Competent with Windows, macOS, and mobile device support., • Excellent communication, problem-solving, and teamwork skills., • UK driving license required. Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.

Role: Senior Support Engineer Location: London (Hybrid – 4 days on-site) Salary: Up to £45,000 + bonus Benefits: Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and more Our client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations. You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling. What you’ll do • Provide 2nd/3rd line support across enterprise technology platforms, • Manage and resolve incidents, service requests, and escalations within agreed SLAs, • Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms, • Support onboarding/offboarding workflows and identity management integrations, • Monitor device compliance and drive proactive remediation activities, • Produce root cause analysis reports and contribute to continual service improvement, • Manage ticket queues and coordinate with third-party suppliers where required, • Support monthly service reviews with KPI and SLA reporting, • Build strong stakeholder relationships across technical and operational teams You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently high standard of support and customer satisfaction. What we’re looking for • Experience in a 2nd/3rd line support role within an MSP or in-house environment, • Strong macOS administration experience, • Advanced knowledge of Google Workspace, • Experience with Okta or other identity and access management platforms, • Knowledge of endpoint management and security tooling including Jamf and SentinelOne, • Understanding of IT infrastructure and security best practices, • Excellent communication and stakeholder management skills, • Strong organisational and time management capability The ideal candidate will be proactive, calm under pressure, detail-oriented, and comfortable working in a fast-paced technical support environment. Why join? • Up to £45k salary plus bonus, • Hybrid working with 4 days on-site in London, • Opportunity to work with modern cloud-first technologies, • Strong benefits package including healthcare and share scheme, • Career development and certification support Apply now to join a growing technology team delivering exceptional support and operational excellence.

Xpertex Xpertex, part of the larger Exponential-e Group, are an information and data cyber security company that have been providing high-security services and solutions to the public and private sector since 2006. With over 15 years’ experience Xpertex is a leader in cyber security, solving complex security problems across Government, Industry and Commerce. Through our experience, knowledge and expertise we have developed trusted relationships with high profile clients; giving them the best solutions that deliver high security Networks, enhanced Cyber Security and quality Information Assurance. People are the cornerstone of everything we do and Xpertex offers fantastic career opportunities for those motivated to become experts in their field. If you are a passionate individual and enjoy the challenge of a fun, fast-paced work environment connect with us today. Job Description Overall purpose of the job: • The role provides direct DevOps support and business consulting to Xpertex customers, based 5 days a week on customer site. The role sits within a DevOps Managed Service team offering IT Development, IT Security, IT Operations as well as assurance to Xpertex’s customer systems., • The post-holder will be skilled and experienced professional operating at the SFIA band specified, • The post-holder will be an active contributor to the development of the lines of service to which it relates for the reporting period Key responsibilities for this job: • Functional, Technical, support and optimisation of the technical systems within the Managed Service, • Technical Consultancy on multiple customer engagements at customer sites and remote support, • Development, Test & Release and Support of customer products, • Management of all planned outages and deployments of new services, software or capabilities – this includes upgrades, major changes and periods of special interest, • Engage with business development stakeholders to support growth in the relevant line-of-service., • Provide subject-matter-expertise in 2nd and 3rd Line support in response to queries received by peers and colleagues or managers, • Producing project artefacts, technical designs and support documentation that is reviewed, managed and stored appropriately in line with best practice, e.g. Prince2, TOGAF, ISO, AGILE etc., • Attendance at Daily Scrum or checkpoint meetings – including any associated documentation, managing incidents, escalations or upcoming upgrades, • Providing progress updates to relevant stakeholders including identification of risks and issues., • Researching market approaches, • To hold active security clearance Knowledge and experience required: • This role will require you to hold an active high level of DV security clearance prior to starting the role, • Experience working in DevOps related engagements or related field, • Knowledge of information technology practices and products to provide objective and credible opinions and guidance, • Experience of Linux/RHEL v6x, 7x and 8x, • JavaScript, SQL, Java, Python and Unix coding, • Scripting knowledge, • AGILE, • JIRA, • Communicate with impact and empathy and adapt style to suit the situation, • OpenText Service Manager and/or ServiceNow report creation knowledge, • Ability to provide written reports to a high standard with the appropriate caveats and guidance (internal and external facing material), • AWS infrastructure support and migration experience Desirable knowledge and experience: • AWS accreditation, • Knowledge of COTS products (including but not limited to; Elasticsearch, NiFi, Rabbit, Kafka, MongoDB, Hadoop, Ansible, Git and Kubernetes), • Development of dashboards for monitoring and alerting through Grafana, Splunk, Prometheus and OpenText Om and Ops Bridge, • On prem to cloud application migration, • Full, current UK Driving license and provision of vehicle for business purposes Our People Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: • Previous experience in a 1st Line or Service Desk role, within a commercial setting, • Proficient with Windows 10/11 and Microsoft Office 365., • Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin., • Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles., • Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools, • Excellent communication and problem-solving skills with a customer-first mindset., • A drive to learn, develop, and progress within a technical environment. The salary for this role ranges from £28,000 to £32,000 depending on experience.

Infrastructure Engineer – London, UK A client is seeking an experienced Infrastructure Engineer to join their fast-growing, multi-strategy investment firm. Reporting to the Head of Infrastructure, you will play a key role in supporting, maintaining, and enhancing a global technology environment. Key Responsibilities • Provide 2nd/3rd line support across hardware, software, and infrastructure platforms, • Administer and maintain Windows Server, Active Directory, M365/Entra, VMware, Azure, and Linux environments, • Manage OS and software patching, • Improve and automate infrastructure build processes and operational workflows, • Drive standardisation and best practices across the technology estate, • Troubleshoot and resolve complex technical issues in a timely manner, • Support a fast-paced, business-critical environment Requirements • 5+ years' experience in Infrastructure Engineering, ideally within financial services, • Strong knowledge of:, • Windows Server & Active Directory, • Microsoft 365 / Entra ID, • VMware, • Azure, • Enterprise Linux, • PowerShell and/or Python, • Strong analytical and problem-solving skills, • Experience with helpdesk/ticketing systems, • Excellent communication skills Desirable Skills • Enterprise storage technologies, • Networking, • Enterprise desktop management, • Financial services application support, • Advanced Linux administration, • Database administration, • AWS This is an excellent opportunity to join a high-performing technology team and contribute to the ongoing evolution of a global infrastructure platform.

• Windows 11 Deployment Engineer at £170 per day, • 3-6 months initially, with extension to follow, • Central LondonJob title: Windows 11 Deployment EngineerStart date: ASAPDuration: 3-6 months initiallyLocation: Central London, near Regent's ParkSalary: £170 per day - Limited Company or UmbrellaStandard hours: Monday to Friday 9am-5pmOVERVIEWWe are looking for proactive and customer-focused Windows 11 Deployment Engineers to support users through a Windows 11 migration in the location of Central London, near Regent's ParkROLEAs Windows 11 Deployment Engineer, you will be responsible for providing hands-on support to users as they transition to Windows 11. Working in a team, you'll deliver a high-quality, white-glove service, ensuring minimal disruption and a smooth experience for all users. Deployments will range from one-to-one sessions, to classroom-style setups for larger groups.RESPONSIBILITIES - Deliver a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11 - Conduct both individual and classroom-style deployments - Troubleshoot and resolve any technical issues to ensure minimal downtime - Work closely with internal teams to ensure deployments are completed efficiently and effectively - Providing clear guidance and updates to end-users throughout the migration process - Able to contact 3rd party suppliers to resolve post-migration issuesREQUIREMENTS - Experience of Windows migrations / deployments - Strong customer service skills with a user-first mindset - Good knowledge of Office 365 and Microsoft technologies - A positive, problem-solving approach with excellent communication skills - Previous experience as a Windows Deployment Engineer or 2nd Line Desktop Support Engineer - Basic Check DBS

Job Title: 2nd / 3rd Line Support Engineer Location: Near Richmond, London (On-site) Salary: £38,000-£45,000 per annum Overview We’re hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities • Provide 2nd/3rd line support across Microsoft, cloud, and network environments, • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions, • Assist with cloud administration, updates, and system improvements, • Coordinate workloads across engineers and support day-to-day service delivery, • Build strong client relationships and deliver excellent customer service Skills & Experience • Experience in a 2nd line role within an MSP, • Strong knowledge of Microsoft 365, Windows environments, and basic networking, • Exposure to firewalls (FortiGate desirable) and MDM solutions, • O365 conditional access and SharePoint setup, • PowerBI knowledge advantageous, • Good communication and organisational skills

Experienced ICT Technician – North London – £34–37K + Excellent Benefits The Headlines: • £34,000 – £37,000 (dependent on experience), • Full-time, 40 hours per week (Mon–Fri, 9am–5pm), • Free lunch during term time, • 26 days holiday + bank holidays, • 15% Contributory pension + life assurance, • Access to on-site gym facilities, • Cycle to Work scheme, • Local free parking / close to underground network in Barnet / North Camden area, • Ongoing CPD and training support The Opportunity An independent all through school is looking for a 2nd Line IT Technician to join a small, high-performing IT team supporting a 1200 end point modern, well-funded technical environment. This is an excellent opportunity for an IT Engineer who enjoys a broad, hands-on role across infrastructure, end-user support, and cloud services in a uniquely casual environment. Technology Environment You’ll have good experience in most of these technologies and the ability to pick up the other: • Microsoft 365, Google Workspace, SCCM, CoPilot, MDM & Cloud AV, • Active Directory, DNS, DHCP, Windows server and Hyper V, • Physical + virtual infrastructure, • Firewall & safeguarding appliances The Role • Provide 1st & 2nd line support to staff and students, • Support and maintain desktop, mobile, AV and print environments, • Assist with server, network, and cloud platform support, • Work with third-party providers on escalations and projects, • Help deliver upgrades, installations, and deployments, • Manage tickets, SLAs, and user requests in a structured helpdesk environment What We’re Looking For • 3+ years in a user-facing IT support role (education experience very beneficial), • Strong Windows OS, M365 and hardware troubleshooting skills, • Working knowledge of networking fundamentals, • Exposure to Mac/iOS and Windows Server (desirable), • Exceptional communication skills and a proactive mindset If you’re a technically curious support professional, looking to broaden your infrastructure and cloud exposure in a well-resourced environment, we’d love to hear from you.

Robert Half Technology are assisting a leading global holding company to recruit an IT Support Engineer on a contract basis. ASAP start. Initial 6-month contract. London based. 5 days per week onsite. Role The IT Support Engineer will provide 1st and 2nd line support to end users across the business, resolving hardware, software, and application-related issues. Support and administer Microsoft 365 environments, including Outlook, Teams, OneDrive, and SharePoint. Manage and maintain user accounts, permissions, and group policies within Active Directory. Install, configure, and troubleshoot Windows 10/11 desktops, laptops, and peripheral devices. Handle onboarding and offboarding activities, including account creation, device provisioning, and access management. Escalate complex issues to relevant technical teams and third-party vendors where required. Support meeting room technology, printers, mobile devices, and collaboration tools. Maintain accurate documentation of incidents, requests, and technical procedures. Ensure service requests and incidents are resolved within agreed SLAs. Contribute to ongoing IT improvement projects and technology rollouts. Profile The IT Support Engineer will have 1-3 years of commercial IT Support experience within a corporate environment. Strong experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Proven experience supporting Windows 10/11 operating systems and desktop environments. Hands-on experience administering Active Directory, including user account management and permissions. Experience working with ticketing systems and adhering to SLA-driven support environments. Strong troubleshooting and problem-solving skills across hardware, software, and networking issues. Excellent communication and customer service skills, with the ability to support users at all levels of the business. Ability to prioritise workload effectively and work independently in a fast-paced environment. Company Leading global holding company with a portfolio of internationally recognised brands. London-based role supporting corporate users within a professional enterprise environment. 5 days per week onsite. Opportunity to work within a collaborative and technology-driven IT team. Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Role: IT Support Analyst Location: Hampstead, North London/ Remote Working Salary: Up to £35k depending on experience Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey. About the role: The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy. You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. Key Objectives & Responsibilities: • Daily management of support tickets, • Daily Checks, • Compiling reports/ ad-hoc reports, • Resolving tickets to SLA, • On-site equipment sign-off, • Ability to coordinate across teams, working closely with peers to deliver on SLA’s, • Advanced skills in troubleshooting and analysis, networking, applications and systems, • Proactively contacting clients, contractors and stakeholders as a part of incident management, • Troubleshooting hardware\software issues, • Management of 3rd party suppliers, • Escalation of issues to the 2nd/ 3rd line support operatives, • Analysis and monitoring of site data feeds across various platforms, • Responding to daily client email/telephone support requests and queries, • Commissioning of new sites and solutions, • Analysis of site data including visits, vehicle movements, permits and potential offenses, • Provision of remote assistance to field service engineers Personal Qualities: • Self-motivated with the ability to work under your own initiative, • Ability to work within a team environment, • Effective communication skills, • Enthusiastic with a positive attitude, • Versatile and eager to adapt and learn new skills Technical skills: • Understanding of Windows operating systems from XP onwards, • Understanding of network topology and communication services, • Proven methodical approach to fault diagnosis, • Previous experience within an IT support environment Desirable: • Knowledge of ANPR or CCTV cameras and/ or the parking industry, • ANPR, • Scripting, • Monitoring Tools, • Networking Benefits for all GroupNexus employees includes: • Generous holiday allowance + bank holidays, • Well-being support, • Cycle to work scheme, • EV salary sacrifice, • Day off for charity work, • Hybrid working, • Company and team social events If this role sounds of interest, then we would LOVE to hear from you! Please reach out to Rachael Newsham for more information or for an informal chat about how GroupNexus might be the next career move for you. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of GroupNexus’ recruitment team who will work with you to provide any reasonable adjustments as required. We are an equal opportunities employer and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

Systems Engineer (1st Line) | Central London | Financial Services Technology Looking to kick-start your IT career in a fast-paced, high-performance environment? We're partnering with a leading technology services provider that supports some of the most demanding and prestigious organisations within the financial sector. Their reputation has been built on delivering exceptional service, technical excellence and building long-term trusted partnerships with clients. As a 1st Line Systems Engineer, you'll be the first point of contact for users ranging from front-office traders and investment professionals through to senior executives. This is far more than a traditional service desk role. You'll gain exposure to enterprise infrastructure, work alongside experienced engineers and be given a clear pathway into 2nd Line, Infrastructure, Projects, Service Delivery and Technical Consultancy positions. If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer service, this could be the ideal next step in your career. What You'll Be Doing • Providing 1st line technical support for a wide range of users and technologies, • Troubleshooting and resolving incidents while delivering an exceptional customer experience, • Supporting desktop, server and business-critical systems remotely, • Managing incidents through to resolution and coordinating with third-party suppliers where required, • Performing operational checks and maintaining system health, • Building strong relationships with clients and acting as a trusted technology partner, • Participating in an on-call rota and occasional out-of-hours work (paid at enhanced rates)What We're Looking For, • Strong customer service and communication skills, • A genuine passion for technology and continuous learning, • Excellent problem-solving abilities and attention to detail, • Professional, confident and personable approach when dealing with end users, • A desire to build a long-term career within IT infrastructure and supportTechnical Experience Experience with some of the following would be beneficial: • Windows Desktop & Server environments, • Active Directory, • Microsoft Exchange, • Citrix, • Office 365, • Basic Networking / Cisco, • IT Security principles, • ITIL practices Additional exposure to VMware, PowerShell, SQL, VoIP, storage technologies or backup solutions would be advantageous. What's On Offer? • Structured career development with clear progression routes, • Exposure to enterprise-level technologies and financial services environments, • Ongoing training and support from experienced engineers, • Opportunity to work alongside traders, investors and senior stakeholders from day one, • Collaborative culture that values learning, innovation and professional growth, • Central London location with a highly respected technology services business This is an excellent opportunity for an ambitious IT professional looking to develop their technical skills, work with cutting-edge technologies and build a successful long-term career within a growing organisation. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your extensive knowledge and accreditation as Senior Credit Office or equivalent from other comparable institutions with broad and comprehensive understanding of the credit risk field, recognized as a subject matter expert alongside solid managerial experience to Citi's Commercial Banking (CCB). By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. About Role / Team: The Portfolio Risk Head for UK CCB is responsible for providing 2nd Line of Defence effective challenge, approval and risk oversight of the Commercial Banking business in UK. This critical Credit Risk role manages a team of credit risk professionals responsible for analysing the creditworthiness of UK mid-market companies, assigning risk ratings, recommending, or approving credit extensions or withdrawals, and providing ongoing monitoring of credit exposures. Individuals within this role maintain a balance between risk and return, ensuring that credit policies are appropriate, and perform regular in-depth reviews of the credit portfolio. This role manages and mitigates potential credit losses, safeguarding the company's financial stability and supporting sustainable business growth. The successful individual will be a key stakeholder for the CCB within the UK, working closely with Bankers and Credit Underwriters in the 1st Line of Defence in ensuring the credit and lending portfolio is built in a controlled, sustainable and profitable manner. CCB is a fast-growing client segment unit within Citi, providing the full range of lending, cash management, trade finance, treasury and Capital Markets products and solutions to mid-sized companies across the globe. CCB UK is a strategic growth engine for CCB globally, focusing on globally minded, mid-market companies domiciled and operating in UK. What you'll do: • Lead key risk reviews, ensuring compliance and mitigating threats., • Critically evaluate assigned portfolios, identifying and assessing emerging risks., • Drive continuous improvement of credit risk processes and standards for assigned entities., • Oversee and validate corrective action plans for identified issues, addressing concerns from control functions., • Review, challenge and provide approval for the assigned portfolio credits and/or recommendations to more senior credit officers as needed., • Provide independent assessments on the accuracy and appropriateness of risk ratings and classifications for assigned portfolios., • Assist Senior Risk Heads in orchestrating regional and/or global tasks using innovative techniques and methodologies., • Develop strategic plans to enhance the efficiency and effectiveness of the organization., • Collaborate with other credit risk families to support the best outcome for Citi, sharing and implementing best practices., • Manage relationships and expectations of external regulators, Regulatory reporting, Risk, Finance, and Accounting Policy., • Partner with the Risk organization to refine the process of defining, extracting, and utilizing data., • Make informed business decisions, considering risk assessment, the firm's reputation, and compliance with laws, rules, and regulations., • Enforce compliance with applicable laws, rules, and regulations, upholding policy and ethical business practices., • Manage and report control issues with full transparency, using advanced judgment and innovative techniques.As a People Manager:, • Energizes the team by communicating a compelling vision of the future; helps them identify opportunities for change and improvement during uncertainty., • Inspires the team to constantly improve, own mistakes, and proactively share learnings with other teams; demonstrates deep curiosity to help the team learn and improve., • Creates a team environment in which members are proactively invited to speak up, seek out, and debate alternative views; role-models agility to change course when presented with new information., • Acts as a catalyst for change by identifying and championing ideas that benefit the organization; supports the team to safely experiment., • Communicates the context behind key organizational decisions; puts the enterprise above the team, and helps the team make decisions that benefit the greater good., • Creates focus by communicating and aligning resources to the most critical organizational priorities; proactively reduces potential distractions for the team., • Leads teams to strengthen controls that support client satisfaction and operational effectiveness; creates a culture in which all team members take accountability for managing risk., • Role-models, educates, and holds the team accountable for doing the right thing for clients and Citi, in all situations, even when difficult., • Holds self and team accountable for establishing partnerships that break down boundaries and engage cross-functional partners early and often; creates opportunities for enhanced collaboration across business and functions., • Reinforces opportunities for team members to support clients and communities; educates teams on the challenges faced by Citi's constituents., • Actively monitors and listens respectfully to how teams are feeling, particularly when facing challenges; assumes best intent and responds with empathy.What we'll need from you:, • Extensive knowledge and accreditation as Senior Credit Office or equivalent from other comparable institutions along with solid managerial experience., • Requires a broad and comprehensive understanding of the credit risk field, recognized as a subject matter expert., • Demonstrated thought leadership, developing new techniques, methodologies, and approaches for credit risk management., • Proven track record of innovation and groundbreaking developments in credit risk assessment and mitigation., • Expertise in evaluating complex issues with substantial impact, utilizing in-depth quantitative and qualitative analysis., • Ability to drive change within and beyond the organization, shaping operational strategies and influencing industry standards., • Exceptional communication skills, including clear articulation, effective presentation of complex information, and empathetic response., • Advanced skills in mediating disputes and advocating for organizational interests with high-level stakeholders., • Capability to challenge established norms and pioneer new approaches in complex domains., • Proven ability to guide decision-making processes and implement technical solutions effectively., • Bachelor's/University degree, Master's degree preferred.What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure, • A discretional annual performance related bonus, • Private medical insurance packages to suit your personal circumstances, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: Credit Risk ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Credible Challenge, Financial Analysis, Governance, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Cloud Support Engineer / IT Support London | £40-£45K | Office-based This is a varied, hands-on position within a growing managed service environment where you'll be involved in both technical delivery and day-to-day coordination. Rather than just working through tickets, you'll play an active role in supporting client systems, improving internal processes, and helping ensure services run smoothly across multiple environments. Working closely with the Managing Director and a small team of engineers, you'll support a range of clients across cloud platforms, infrastructure, and security. The role blends 2nd line technical support with project work and operational oversight, giving you real visibility across how the business is delivered. What you'll be doing You'll provide support and ongoing maintenance across client cloud and infrastructure environments, with a strong focus on Microsoft technologies. This includes troubleshooting issues, supporting deployments, and helping maintain secure and reliable systems across networks and cloud services. You'll also act as an escalation point for more complex technical problems, particularly around networking and firewall configuration, while working alongside the support team to maintain high service standards. Alongside the technical responsibilities, you'll take on a coordination element within the engineering function. This includes helping organise workloads, tracking changes across services, supporting internal communication, and ensuring the team has the information and structure needed to operate effectively. There's also regular client interaction, building relationships over time and ensuring the support being delivered aligns with each organisation's needs and expectations. What you'll need You'll come from an IT support or infrastructure background with solid experience across cloud and on-prem environments. Strong knowledge of Windows environments and Microsoft 365 is essential Experience with firewalls (FortiGate or similar) is highly beneficial, along with exposure to networking and general infrastructure support. Any experience with MDM solutions or Power BI would be an added bonus. You'll need to be confident working independently, managing your own workload, and communicating clearly with both technical and non-technical stakeholders. Previous MSP or helpdesk experience would be particularly useful given the pace and variety of work. Why apply This role offers broad exposure across multiple technologies and client environments, making it ideal for someone looking to deepen their technical experience. The smaller team structure means your input has a direct impact, and improvements you make will be visible in how the business runs day to day. There is also genuine scope for progression as the company continues to grow, along with a flexible benefits package that can be tailored to suit individual needs. For further details and to apply, please contact jon.brass @ circlerecruitment.com Keywords: IT Support, Support Engineer, Helpdesk Support, Cloud Support, 2nd Line Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

IT TechnicianSouthwest LondonUp to £32,500 + 30 Days Holiday + Great Pension + Lunch Provided + Training and Development + Monday to FridayAre you an IT Technician or 1st Line Support looking for a varied role where you can develop your technical skills and gain hands on experience across hardware, networks, systems, and user support?Do you want to join a friendly and highly technology-focused environment where no two days are the same, offering the chance to learn from experienced 2nd and 3rd line engineers while working in a supportive team?This well established and highly regarded education provider is known for its welcoming culture, excellent facilities, and strong investment in technology across the school. Staff enjoy a friendly and accommodating environment where teamwork and flexibility are valued, alongside the opportunity to develop technical skills across a wide range of systems and devices. With a highly tech enabled environment including laptops, iPads, AV equipment and classroom technology, this role offers exceptional variety and exposure.In this role, you will provide hands on IT support across the school, working closely with staff and students to resolve day to day technical issues. You will support a broad range of technology including hardware, Active Directory, laptops, iPads, networking, projectors, classroom equipment and audio-visual systems. This is a highly varied, practical role where you could be troubleshooting user issues one moment and supporting IT equipment installations the next. Working alongside experienced senior IT staff, you will gain valuable exposure to both 1st and some 2nd line support responsibilities.The ideal candidate will have experience in a 1st Line IT Support, IT Technician or Service Desk position and be someone who enjoys problem solving and learning new skills. Knowledge of hardware, networking or Active Directory would be beneficial, but attitude, flexibility and a willingness to learn are the most important factors.This is an excellent opportunity for an aspiring IT professional looking to broaden their skills in a stable and supportive environment, offering real hands-on learning, fantastic variety, and an outstanding work life balance.The Role: Provide hands on IT support across a highly tech enabled school environment Support laptops, iPads, projectors, AV equipment, networking and user issues Gain exposure to Active Directory, hardware troubleshooting and IT systems Work closely with experienced 2nd and 3rd line engineers to develop skills Monday to Friday, fully site based (8:25am - 4:30pm, shorter hours during school holidays) The Person: Experience in a 1st Line IT Support, IT Technician or similar role Keen to develop and broaden technical skills Good attitude, adaptable and happy working in a varied environment Exposure to hardware, networking or Active Directory advantageous Strong communication skills and enjoys helping people Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Our client is looking for an experienced IT Support Engineer (2nd/3rd Line) to join their IT team. This is an excellent opportunity for a hands-on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast-paced environment. You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business. The Role As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end-user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security. Key Responsibilities -Provide 2nd and 3rd line IT support across cloud, infrastructure and end-user services -Act as a primary escalation point for complex technical issues -Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices -Troubleshoot and support: -Microsoft 365 (Exchange, Teams, SharePoint) -Entra ID (Azure AD), Conditional Access and identity management -Intune and endpoint management -Windows desktop and server environments -Support and maintain Azure and cloud-based services -Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching -Perform root cause analysis and implement long-term technical fixes -Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials -Contribute to IT projects, system upgrades and deployments -Create and maintain technical documentation and knowledge base articles -Work closely with the IT Technical Lead and provide cover when required -Liaise with third-party vendors and service providers Skills & Experience Essential -Proven experience in an IT support role covering 2nd and 3rd line responsibilities -Strong experience with: -Microsoft 365 -Entra ID / Active Directory -Intune / endpoint management -Azure (administration, networking and identity) -Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls) -Experience supporting Windows server and desktop environments -Knowledge of Microsoft security tools and best practices -Strong troubleshooting skills across multiple systems -Experience working within a small to mid-sized IT team Desirable -PowerShell scripting or automation experience -Backup and disaster recovery exposure (e.g. Veeam) -Experience with Dynamics 365 or other business systems -Familiarity with ITIL-aligned processes

Looking to progress your career in Education IT Support? A well established and highly regarded education organisation based in Surrey is seeking an enthusiastic and customer focused IT Support Engineer to join its busy internal IT team supporting a large and modern technology environment. This is an excellent opportunity for an IT Support Engineer with strong 1st and 2nd line support experience looking to take the next step within a professional and well invested IT environment. The role offers exposure to Microsoft 365, Windows support, classroom technology, device management and infrastructure projects within a large user environment. You will be joining a collaborative IT team supporting over 1,500 users across a broad technology estate. The position would suit someone who enjoys a varied and hands on support role whilst continuing to develop their technical skills and career within education IT. Key Responsibilities • Provide 1st and 2nd line IT support to staff and students, • Troubleshoot hardware, software and Microsoft 365 related issues, • Support Windows laptops, desktops, printers and peripheral devices, • Assist with Microsoft 365 administration and user account management, • Support AV, classroom and teaching technology systems, • Manage and update IT support tickets ensuring excellent customer service, • Assist with device deployments, imaging and system upgrades, • Support basic networking and infrastructure troubleshooting, • Work closely with senior engineers on IT projects and continuous improvements, • Deliver a professional and user focused IT support service at all times Skills and Experience Required • Previous experience within an IT Support Engineer, IT Technician or 2nd Line Support role, • Strong troubleshooting skills across Windows environments, • Experience supporting Microsoft 365 and Active Directory, • Knowledge of networking fundamentals including switches, WiFi and connectivity, • Experience supporting laptops, desktops and end user devices, • Excellent communication and customer service skills, • Ability to prioritise and manage workload effectively, • Previous experience working within the education sector is essential Benefits • Excellent opportunity for career progression within Education IT, • Exposure to a broad and modern technology environment, • Supportive and experienced IT team, • Training and development opportunities, • Stable permanent position with long term progression, • Free parking and excellent onsite facilities This role may suit candidates currently working as an IT Technician, ICT Support Engineer, 2nd Line Engineer, IT Support Analyst or Service Desk Engineer. If you are an ambitious IT professional looking for your next opportunity within Education IT, apply today for immediate consideration.

Role: Service Desk Team Lead Location: London (Hybrid Working) Salary: Up to £60,000 Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologies Our client, a growing Managed Service Provider, is looking to hire a Service Desk Team Lead to support and develop their expanding technical support function. This role will operate as a senior escalation point across 1st, 2nd, and 3rd line support teams, helping to ensure high service standards, strong customer satisfaction, and efficient resolution of technical issues across a broad client base. Working within a fast-paced MSP environment, you’ll play a key role in supporting businesses with a wide range of IT services including Microsoft 365, cloud technologies, infrastructure support, cyber security, virtualisation, and disaster recovery solutions. This is an excellent opportunity for someone who enjoys combining hands-on technical work with team leadership and service improvement. What you’ll do • Act as the primary escalation point for complex technical issues across 1st, 2nd, and 3rd line support, • Lead, mentor, and support service desk engineers across daily operations and technical development, • Monitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achieved, • Support incident management, root cause analysis, and problem resolution across multiple client environments, • Assist with the implementation and support of Microsoft 365, infrastructure, cloud, networking, and security solutions, • Work closely with project, infrastructure, and customer success teams to improve service delivery and operational efficiency, • Drive continuous improvement across support processes, documentation, and customer experience You’ll collaborate with both technical and operational stakeholders to ensure a high-quality support service is delivered across a varied and growing customer base. What we’re looking for • Previous experience in a Service Desk Team Lead, Senior Service Desk Engineer, or similar position, • Strong troubleshooting experience across Microsoft technologies, Windows environments, networking, and infrastructure support, • Experience operating within a Managed Service Provider environment, • Good understanding of Microsoft 365, cloud services, security best practices, and modern IT support environments, • Experience handling escalated incidents and managing competing priorities effectively, • Strong communication and stakeholder management skills The ideal candidate will be technically strong, customer-focused, and comfortable working within a fast-paced, collaborative support environment. Why join? • Join a growing MSP supporting a broad range of modern IT environments and technologies, • Hybrid working model with flexibility, • Opportunity to lead and shape service delivery processes, • Exposure to cloud, cyber security, and infrastructure projects, • Ongoing professional development and certification support, • Clear progression opportunities within a growing technical team ? Apply now to take the next step in your leadership career within a growing MSP environment.

2nd Line Support Engineer Salary: £43,000 – £45,000 (DOE) Camden/Hybrid Working | Monday – Friday – 37.5 hour week (shift basis between 8am – 6.00pm) Benefits: Weekly formal training, Monthly get-togethers in the office with lunch, Private group health insurance discount, Company social outings, Extra day’s paid holiday for each year of service and more! The Opportunity: Our client is looking for a confident and client-facing 2nd Line Support Engineer with MSP experience to join a strong, collaborative engineering team of 9, supported by senior engineers. This is a hands-on technical support role where you will own escalations, solve complex issues and play a key part in delivering outstanding service to clients. This is more than a support role — it’s a career-building opportunity with real scope for development, mentoring and continuous improvement in a fast-moving environment. Technical Environment/Key Responsibilities: • Support and deliver Microsoft-based solutions for clients as part of a long-established Microsoft Partner organisation, assisting businesses with their transition to cloud services including Microsoft 365 and Microsoft Azure, often migrating from on-premise Microsoft Hyper-V environments., • Work within a security-focused environment, supporting and implementing solutions such as Mobile Device Management (MDM), Microsoft Endpoint Manager, Multi-Factor Authentication (MFA), Password Management, SIEM, EDR (Endpoint Detection & Response) and vulnerability scanning technologies., • Assist with maintaining and improving client cyber security standards, contributing towards Cyber Essentials Plus accreditation projects and supporting best practice initiatives., • Taking ownership of escalated 2nd line issues and driving them through to resolution., • Managing and prioritising multiple service requests and workloads., • Maintaining accurate, real-time ticket updates and time logging., • Creating clear internal documentation for complex issue resolution., • Escalating to 3rd Line Engineers when required., • Delivering excellent customer service with a strong client-first mindset., • Supporting and mentoring 1st and 2nd Line Engineers. About you: • 2 years’+ experience at 2nd Line Support level., • Previous experience working within an MSP essential, • Strong client-facing communication skills — articulate, polite and confident., • Proven ability to build strong relationships with clients, colleagues and suppliers., • Organised, structured and able to prioritise effectively under pressure., • Strong judgement and decision-making skills, considering multiple perspectives., • Comfortable taking ownership and responsibility for escalated issues., • Flexible, adaptable and comfortable in a reactive support environment., • Naturally curious with a strong willingness to learn and improve., • Passion for mentoring and sharing knowledge with junior team members., • Committed to following process while also improving it. For your information: *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) *Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

The London School of Commerce (LSC) is one of the largest and most reputable private higher education providers in the United Kingdom. The LSC Group has campuses at multiple global locations. Due to ongoing regional expansion, LSC is seeking an enthusiastic and experienced individual to join the IT team at our London campus. To provide high-quality, customer-focused first and second-line technical support to university staff, students, and visitors. The role involves installing, maintaining, and troubleshooting IT hardware, software, and audio-visual (AV) equipment, ensuring minimal disruption to teaching, learning, and research activities. • London Bridge, London, • Permanent, full-time, office-based, • Hands-on role Main Duties and Responsibilities: • Respond to IT helpdesk tickets (in-person, phone, email) to resolve incidents related to desktop PCs, laptops, AV, mobile devices, and software, ensuring adherence to Service Level Agreements (SLAs)., • Install, configure, and upgrade computer hardware, operating systems (Windows), and software applications across various university departments., • Set up, maintain, and troubleshoot AV equipment in classrooms, lecture theatres, and meeting rooms, including projectors, screens, microphones, and video conferencing systems., • Perform basic system administration tasks, including Active Directory account management (user creation, password resets)., • Assist with network troubleshooting (patching, Wi-Fi connectivity) and maintain accurate records of IT assets, including inventory logging, software licensing, and equipment loans., • Coordinate and undertake IT project work, such as office moves, classroom upgrades, and deployment of new technologies., • Produce user guides and provide training to staff and students on new technologies and standard operating procedures., • Adhere to health and safety regulations, including manual handling of equipment and safe installation practices., • Provide support for out-of-hours events, such as registration days and evening classes, as required. Essential Criteria: • Proven experience providing 1st and 2nd-line support in a technical, customer-facing environment., • Strong knowledge of AD & Windows operating systems, MS Office/Office 365, and troubleshooting PC hardware and AV equipment., • Excellent communication skills, with the ability to explain technical issues to non-technical users., • Ability to work independently and as part of a team, managing own workload in a fast-paced environment., • Analytical, problem-solving mindset with attention to detail., • A flexible approach to work, • Excellent organisational skills, • Strong interpersonal skills, • Accuracy and attention to detail Desirable Criteria: • Previous experience working in a Higher Education or further education environment., • Familiarity with IT helpdesk and follow-me printing systems., • Knowledge of Active Directory, Office 365, Classroom AV and network protocols (TCP/IP, DHCP, DNS), • Ability to travel between university sites as needed., • Manual handling of equipment, such as lifting desktop computers and printers Qualifications: • Minimum of a bachelor’s degree or equivalent qualification

1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: • Acting as the first point of contact for all IT support queries, • Logging, categorising, troubleshooting, and resolving technical issues, • Escalating more complex problems to 2nd line support where required, • Supporting a range of applications, including Microsoft 365 and other business systems, • Assisting with hardware and software installations, configurations, and upgrades, • Contributing to IT projects, including system upgrades and new implementations, • Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role, requiring strong communication skills and a professional, approachable manner. About You • Previous experience in an IT support or helpdesk environment is desirable, • Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint), • Basic understanding of networking and desktop hardware, • Awareness of cyber security best practices, • Strong problem-solving skills and attention to detail, • Excellent communication skills, with the ability to explain technical issues to non-technical users, • A positive, team-oriented attitude with the ability to work independently Benefits • Annual bonus, • Private medical insurance (BUPA), • Competitive pension scheme, • 25 days annual leave, • Additional travel-related benefit (e.g. train/parking support)

Coopman Search & Selection are delighted to partner with an award-winning consultancy firm, specialising in Compliance and Financial Crime, who are looking to add a Senior Consultant to their Financial Crime team. The team provides advice and solutions to a range of firms across Financial Services, from entrepreneurial start-ups to larger institutional clients, looking to implement and bolster their Financial Crime frameworks and controls. Key Responsibilities of the Senior Consultant: • Provide high quality written and verbal advisory support to clients in relation to AML, CTF, ABC, Sanctions, Fraud, Tax Evasion etc., • Managing small-medium sized projects end to end, both individually and with support of the wider team, • Provide clients with accurate, technical financial crime advice, keeping your knowledge of necessary regulatory requirements up to date, • Be involved and provide input into the development of the firm's offerings to a broader client set, specifically those in the Payments, Crypto and Digital Assets space, • Managing the relationship with clients, becoming a trusted advisor in all things Financial Crime, • Provide support and training to junior staff members on projects where they will be assisting Experience required of the Senior Consultant: • Detailed and demonstrable knowledge of money laundering regulations and how these are applicable to different business models, • Ability to apply a risk based approach when advising clients on their AML, Fraud and broader Financial Crime exposure, • Consulting experience would be a huge benefit here, but candidates with strong 2nd Line Advisory experience looking to transition will be considered, • Professional qualifications with the ICA or ACAMS would be advantageous, • An ability to build and maintain client relationships, • Excellent communication skills, both written and verbal, • Strong organisational skills with an ability to solve problems in a rational manner Whether you're in consulting already or looking to make that transition from industry, this is an excellent opportunity to join an expanding, award-winning consultancy firm, with future plans for growth. As a Certified B Corporation™, we take a different approach to how we do business. Recognised on an international scale as a company that operates for good, we value & incorporate the interests of all of our stakeholders to grow in the most sustainable manner. As a recognised Great Place to Work™, we ensure our workplace is one that fosters professional growth and collaboration.

Role Title: Senior Risk Business Partner – Tech, Data & Product Salary: £85,000 - £95,000 + bonus & benefits Hybrid: Flexible Location: London You will be the driver of technology, data and product innovation, have a key role in how the business identifies, assesses and governs technology, data and product risk. Sitting in the 2nd line, Group Risk team, supporting to guide the first line business stakeholders on their approach to data and technology risk across its IT infrastructure, AI, cloud and emerging technologies and product risk during the product lifecycle and advise business stakeholders across all levels of the business. Key Responsibilities: • Challenge, support and work with 1st Line teams on risk identification, assessment, and control adequacy related to digital and tech processes and data and products., • Be a key point of contact for the business and effectively engage with the 1st line as a Risk Business Partner, • Support, challenge and guide first line on tech, data and product RCSA process., • Support enhancements to Tech, Data and Product Risk Control Framework by identifying and embedding key controls across the area area’s lifecycle., • Coordinate and prepare reports and presentations for governance forums as part of group risk reporting. Skills and Experience Required: • Experience partnering with Technology, Data or Product teams and understanding how digital solutions and platforms are developed and operated., • Good expertise in technology, data and product risk, with the ability to understand technical concepts and provide effective challenge., • Ability to lead end-to-end risk reviews, including assessing design, controls and areas for improvement., • Strong communication skills, with the ability to explain technical risks clearly to both technical and non-technical stakeholders., • Understanding of secure system design and delivery practices (e.g., SDLC, cloud, DevOps/DevSecOps) and product lifecycle processes., • Experience working in a regulated insurance or financial services environment.

2nd /3rd Line EUC Engineer - Technical Support £35,000 - £45,000 depending on experience Central London Hybrid working (1 day a week wfh) This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part of the team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for: A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. • You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity, • Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), • Experience administering device management platforms such as Jamf Pro or Microsoft Intune, • Confident troubleshooting complex issues, working independently and across multiple client environments, • Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With: Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits: • Funded training, certifications & professional development, • Hybrid working with flexibility, • Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply today - I look forward to speaking to you

Role This is a mid-level IAM Engineer role focused on identity operations across a hybrid Microsoft environment. You will support secure access, user lifecycle management, and continuous improvement of identity processes within a structured environment where IAM is a core security function. What’s in it for you: • Exposure to a mature IAM function with ownership of BAU and optimisation work, • Opportunity to develop automation skills (PowerShell, ServiceNow), • Clear progression into more advanced IAM and security engineering roles Responsibilities • Manage day-to-day IDAM administration (provisioning, modification, deprovisioning), • Support Joiner, Mover, Leaver (JML) processes in line with SLAs and security policies, • Handle ServiceNow requests including access changes and user updates, • Troubleshoot identity and access issues across systems, • Support access reviews and permissions rationalisation, • Ensure alignment with internal security policies and Zero Trust principles, • Contribute to automation of identity processes using PowerShell and ServiceNow, • Identify inefficiencies and recommend process improvements, • Act as an escalation point for 2nd Line Support and JML teams, • Collaborate with security and technical teams to provide IAM guidance Skills / Experience • Strong experience with Active Directory and Microsoft Entra ID (Azure AD), • Experience administering Microsoft 365 (Exchange Online, Teams, SharePoint), • Understanding of RBAC, Least Privilege, and Zero Trust, • Experience with ITSM tools (ServiceNow preferred), • Ability to troubleshoot authentication and authorisation issues in hybrid environments, • Strong communication and stakeholder management skills, • Eligibility for SC Clearance (active clearance desirable) Benefits • Exposure to enterprise-scale IAM in a security-focused environment, • Development of automation and scripting skills, • Clear progression into advanced IAM/security roles, • Work within a regulated environment (ISO27001, ITIL aligned) Salary £60,000 – £65,000 + benefits

Part Time Role 3-4 days a week. Flexible on preferred working pattern. Canada Life Asset Management is the UK based part of our global asset management business, which manages almost C$250bn in public bonds and private debt, commercial mortgages, private funds and property. Our investment portfolios, principally general accounts, are designed to support customers across the group in meeting their long-term objectives. Our team Canada Life Asset Management has, in the UK, over 100 colleagues and includes more than 50 experienced investment professionals, with almost 20 years' average industry experience and ten years' average tenure at Canada Life Asset Management (CLAM). We are seeking a Head of 2nd Line Risk & Compliance to join the Investments team within CLAM, based in the firm's London office. Job Summary • A direct report of the Managing Director - Asset Management responsible for the oversight of compliance and non-financial risk for CLAM., • This role is primarily responsible for providing key support to the Managing Director - Asset Management in the oversight of compliance and non-financial risks within CLAM, including relevant change programmes, covering the risk universe, including regulatory compliance risk., • This role provides key support to the Managing Director - Asset Management in ensuring there is appropriate risk management across the business aligning strategy, risk appetite, and ensuring effective and efficient operations., • The role holder will encourage, advocate and lead an appropriate risk culture within CLAM to meet the needs of the full range of stakeholders (including Board, executive, Lifeco group and regulators)., • The role will include engagement and regular interaction with the Global Investments Compliance team., • The role will also include the FCA SMF16 & 17 accountabilities for CLAM.What You'll Do, • Lead the engagement with the 1st line of defence providing 2nd Line oversight of CLAM with regular engagement with the Global Investment Compliance team., • This covers oversight and challenge of the nature of risk exposures, capital requirements and governance, and their subsequent impact on CLAM and across the whole risk universe, including regulatory compliance risk., • Develop a shared compliance and non-financial risk monitoring and oversight plan and support delivery aligning with the Global Investments Compliance team., • Understand regulatory priorities and ensure that the business teams are progressing the delivery of new regulatory requirements to meet regulators' expectations., • Support the understanding and management of compliance and risk skills and capabilities within CLAM., • Support the evaluation of compliance effectiveness and maturity., • Champion the three lines of defence model for risk management., • Implementation of the Great West Life ERM framework overseeing compliance with relevant regulations and that they meet the wider expectation of regulators and follow good practice relative to peer companies. This will include implementation, embedding and maintenance of:, • Risk strategy, consistent with the business strategy and business objectives, • Risk universe, • Risk appetite framework, • Risk and Compliance policies, • Risk and Compliance oversight and assurance, including regulatory and reputational, • Risk identification, assessment, measurement, monitoring and reporting, • Risk and Compliance mandate requirements, • Advising and providing oversight on operational risk scenarios, • Provide SMF16 & SMF17 accountabilities to CLAM, including regulatory engagement and interaction keeping the Global Investment Compliance team aware of any interactions and impacts to the business., • Produce quality 2nd Line risk and compliance reporting to Executive, Global Investments Compliance and the CLAM Board., • Provide non-financial risk leadership in line with our corporate values in the achievement of the business and individual objectives, including the provision of operational and technical risk guidance.Who You Are, • Good interpersonal/networking skills, with the ability to maintain a variety of relationships with multiple stakeholders, • Strong communication skills, demonstrating a clear and articulate standard of written and verbal communication in a complex environment, tailored for all levels of management., • Extensive experience in the asset management industry, including management positions., • Comprehensive knowledge of enterprise risk management and the relevant regulations, including the technical aspects relating to the quantification and analysis of a wide range of risks., • Experience in overseeing the management of non-financial risk and the various approaches to monitor, model and report on non-financial risk., • Experience of embedding and maintaining an enterprise risk management framework., • Experience of "second line of defence" risk oversight and challenge activities., • Strong influencing skills, with experience of engaging with senior management in order to get desired outcome., • Proven track record at delivering reporting requirements under tight time pressure with attention to detail. Qualifications • Relevant risk management qualification (desirable) Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.

The Senior Quantitative Risk Actuary is a key member of the 2nd line risk management function, responsible for delivering quantitative oversight across the validation, reserving, financial market and credit risk, and broader capital and risk assessment processes. The role is central to maintaining strong regulatory compliance, supporting the ORSA, and ensuring robust model governance aligned to Solvency II and Lloyd’s standards. The position requires a qualified actuary with experience in model validation and reserve risk assessment, and the ability to provide effective independent challenge across Capital Modelling, Reserving, Finance, and Risk stakeholders. Main Duties The role encompasses a broad range of risk management activities and as Senior Quantitative Risk Actuary your duties will include: Internal Model Validation & Reporting • Lead the end‑to‑end Internal Model validation process for S1084 and S1176, ensuring methodology, assumptions, governance and documentation meet Solvency II and Lloyd’s requirements., • Support the Independent Actuarial Qualified Person in providing independent assurance over adequacy and effectiveness of the internal model validation framework and process, • Produce the annual Validation Reports, articulating findings, limitations, and model improvements, and presenting these to risk and model governance Committees. Reserving Risk Oversight • Provide 2nd Line oversight of reserving processes, including review of assumptions, methodologies, uncertainty analyses, and reserve risk capital outputs., • Perform independent reviews on key drivers such as inflation, claims emergence patterns, social/economic trends, and operational influences., • Challenge the Reserving Committee outputs, reserve movements, and the modelling of reserve distributions. Financial Market & Credit Risk Oversight • Conduct independent assessment of market risk exposures, investment strategies, sensitivity analyses, and the appropriateness of methodologies used by 1st Line functions., • Oversight of credit risk reviews covering reinsurance counterparties, broker credit, investment credit exposures, concentrations, and stress impacts., • Provide quantitative challenge to capital charges, risk appetite metrics, and control effectiveness across market and credit risks. Stress & Scenario Testing / ORSA Support • Develop, review, and challenge quantitative stress and scenario tests for the ORSA and independent validation, including macroeconomic, geopolitical, reserve‑related and market‑related stresses., • Collaborate with Risk, Underwriting, Capital Modelling and Finance to ensure scenarios are severe but plausible, aligned to Lloyd’s expectations, and cover emerging risks., • Produce ORSA inputs and analytical commentary to support forward‑looking capital and solvency assessments. Model Risk Management • Develop the 2nd Line model risk framework., • Review and challenge 1st line testing of models Ad‑hoc Quantitative Risk Assessments • Support business plan and strategy assessments through quantitative analysis such as scenario testing. Considering emerging risks and risk profile changes., • Support investigations into risk events, near misses, or unexpected model behaviours with quantitative analysis and challenge. Stakeholder Engagement & Governance • Present quantitative findings to Risk & Capital Committees, Reserving Committee and other governance forums., • Build relationships across Capital Modelling, Reserving, Finance, Underwriting, and senior management to provide clear, credible and evidence‑based challenge., • Support broader Risk Management initiatives including framework enhancements, policy updates, and regulatory requests. Regulatory responsibilities • Support in the production of Regulatory Reports (Validation, ORSA and adhoc requirements) Our requirements Relevant experience Essential • Fully qualified actuary (e.g., FIA or equivalent) with post‑qualification experience., • Internal Model Validation experience within a Lloyd’s or Solvency II‑regulated insurer., • Strong technical understanding of reserve risk, including methodologies, assumptions, inflation analysis, and uncertainty., • Hands‑on experience reviewing and challenging capital model components (parameterisation, dependency structures, model change, model outputs)., • Good understanding of insurance to enable effective engagement at all levels within the business, • Good working knowledge of financial market risk and credit risk methodologies, including capital charges and stress/sensitivity analysis., • Involvement in ORSA processes, including stress and scenario testing., • Advanced analytical and critical thinking skills, • Ability to communicate complex quantitative outputs clearly to senior stakeholders and governance committees. Desirable • Experience working in a 2nd Line oversight role within the Lloyd’s market., • Good understanding of Enterprise Risk Management methodologies, • Exposure to model governance frameworks, model risk taxonomies, and documentation standards., • Exposure to internal models through build, maintenance and /or validation, • Understanding of investment strategy, ALM considerations, or credit portfolio analytics., • Experience designing or improving SST frameworks, emerging risk quantification, or strategic/business plan scenario analysis., • Prior involvement in regulatory interactions (Lloyd’s, PRA, CBI)., • Familiarity with underwriting risk modelling concepts and capital attribution., • Experience presenting findings at committees such as RCC, Reserving Committee or Board‑level forums Personal Skills • Experience in preparing and presenting high quality reports for internal and external stakeholders demonstrating a strong attention to detail., • Exceptional interpersonal skills. This is a people facing role requiring a professional that can tailor communication style to different stakeholder needs and personalities., • Ability to manage and prioritise competing demands. Ability to work efficiently in a diverse and dynamic environment., • Excellent planning and organisational skills., • Strong quantitative and analytical skills., • Able to think critically to solve problems and justify decisions, • Capable of demonstrating judgement and decision making, • The ability to challenge and question established practices and contribute to the development of new processes., • Self-motivated with a professional outlook ABOUT US Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Cloud Platform Engineer London 6 Months contract We are looking for a proactive and technically strong Cloud Platform Engineer to join a leading Investment client’s operations team on a contract basis. This role blends cloud engineering, automation at scale, monitoring, and structured operational support. You will play a key role in maintaining platform reliability, improving automation, strengthening observability, and ensuring operational best practice across our Microsoft Azure environment. This position is ideal for someone who enjoys solving complex problems, automating repetitive tasks, and working within a well-structured ITIL-aligned operations environment. Key Responsibilities • Design, develop, and maintain automation solutions using PowerShell to optimise workflows and improve operational efficiency, • Monitor platform performance, availability, and security using tools such as Datadog, • 2nd/3rd line Infrastructure support, • Support and maintain Microsoft Azure services, including governance, networking, and security configurations, • Manage and support identity and endpoint services including:, • Microsoft Intune, • Microsoft Entra ID (Azure AD), • Active Directory (Group Policy, user lifecycle, device management, conditional access), • Participate in Incident and Change Management processes aligned to ITIL best practices, • Investigate, diagnose, and resolve technical issues using structured troubleshooting methods, • Contribute to continuous improvement of operational processes, documentation, and automation tooling, • Work within defined SLAs, escalation paths, and change controls Technical Skills & Experience Essential • Strong PowerShell scripting experience for automation and infrastructure tooling, • Hands-on experience with monitoring and observability platforms (preferably Datadog), • Solid working knowledge of Microsoft Azure services, governance, networking, and security, • Practical experience with:, • Microsoft Intune, • Microsoft Entra ID (Azure AD), • Active Directory (Group Policy, identity lifecycle, device management), • Experience working in structured operations or support environments with defined SLAs and change management controls, • Good understanding of ITIL principles, particularly Incident and Change Management Desirable • Experience improving monitoring maturity and observability practices, • Experience implementing automation to reduce operational overhead, • Exposure to security best practices in cloud environments

3rd Line Engineer – Managed Services Hybrid – London. Paying between £40,000-50,000 depending on experience. We’re working with a well‑established Managed Services Provider based in London who are looking to add a talented 3rd Line Engineer to their growing technical team. This is a great opportunity for someone who enjoys variety, solving complex technical issues, and working in a fast‑paced, customer‑focused environment. You’ll be providing advanced support across a broad range of technologies, acting as an escalation point whilst also helping out with 1st/2nd line if/when required. The environment is very Microsoft‑led, so strong experience across modern Microsoft cloud technologies is essential. Key responsibilities: • Acting as an escalation point for 2nd line incidents and service requests, • Supporting and administering Microsoft 365, including Exchange Online, Teams, SharePoint, Intune and security features, • Working with Azure services such as Azure AD, virtual machines, identity, networking, and security, • Troubleshooting Windows Server, networking, and virtualisation technologies, • Assisting with project work, migrations, and deployments, • Providing excellent customer service to a wide range of clients Experience required: • Strong background in a Managed Services or multi‑customer environment, • Solid experience with Microsoft 365 administration and support, • Hands‑on experience with Azure (identity, compute, networking, security), • Good understanding of Windows Server, Active Directory, DNS, DHCP, and Group Policy, • Experience with Intune, endpoint management, or security tooling is a bonus, • Someone proactive, customer‑focused, and confident working with a variety of technologies Hybrid – London. Paying between £40,000-50,000 depending on experience. Must be eligible to work in the UK.

2nd Line Support Engineer Location: London (Central), UK Working Hours: Monday to Friday, 08:30 – 17:30 / 09:00 – 18:00 GMT/BST Salary: Up to £45,000 Overview We are seeking a skilled and experienced L2 Support Technician to join an IT support team (MSP Sector). This role requires strong technical knowledge, a proactive mindset, and an uncompromising customer-first approach. The successful candidate will resolve complex technical issues, act as the escalation point for L1, and play an active role in driving service improvement and knowledge sharing across the team. Technical ability matters - but so does personality. We are looking for someone who brings energy, enthusiasm, and a genuine desire to deliver an outstanding service. The Role As an L2 Engineer, you will handle escalated tickets from L1, own more complex technical issues, and work proactively to resolve client problems. You will work in a self-dispatched service desk environment and are expected to bring both technical depth and excellent interpersonal skills to every interaction. Key Responsibilities -Provide second-line technical support, acting as the escalation point for unresolved L1 issues. -Resolve complex technical issues across Windows 10/11 and MacOS environments. -Troubleshoot and maintain network infrastructure including WiFi, LAN, VPN, firewalls, switches, and wireless access points. -Administer DNS records (including SPF, DMARC, TTL, and MX) and diagnose email delivery issues. -Support the deployment of software updates and patches. -Administer data backup and restore processes. -Return escalated tickets to the L1 queue with clear recommendations and guidance to support their ongoing development. -Maintain and update support documentation and contribute to the internal knowledge base. -Collaborate with colleagues to identify recurring issues and implement lasting fixes. -Participate in IT projects and initiatives as required. -Provide occasional after-hours support when needed. What We Are Looking For Skills & Experience -Minimum 2 years' experience in a similar IT support role (MSP experience desirable but not essential). -Strong technical knowledge and hands-on experience with Windows 10/11 and MacOS. -Proven expertise with Microsoft 365 Business Apps, Microsoft Azure, and the Office 365 Admin Centre. -Familiarity with Google Workspace. -Strong understanding of networking - DNS, DHCP, firewalls, switches, WAPs, VPN, and general connectivity troubleshooting. -Solid knowledge of DNS records including SPF, DMARC, TTL and MX - this is a baseline expectation at L2, not a nice-to-have. -Ability to diagnose and resolve internet outages methodically: understanding scope (single user vs. whole office), checking monitoring platforms, pinging gateways, and identifying root cause. -Strong analytical and troubleshooting skills with the ability to quickly identify, diagnose, and resolve technical issues, ideally without needing to contact the end user. Personal Qualities -Excellent verbal and written communication skills - able to interact confidently and warmly with end users, colleagues, and wider IT teams. -A positive, enthusiastic attitude with a genuine enjoyment of the work - someone who brings good energy to the team. -Strong organisational skills with the ability to prioritise effectively and adapt in a high-pressure environment. -Good judgement - particularly around data security, credentials handling, and escalating approvals appropriately. -Curious and inquisitive - someone who spots problems, suggests improvements, and helps prevent recurring issues. -A team player who is willing to coach and upskill L1 colleagues through constructive ticket feedback. -Punctual and reliable, with a strong sense of personal accountability. Working Arrangements -Hybrid working: 3 days onsite (Central London), 2 days remote after first month. -First month: 5 days per week in the office to get settled. -Remote working requires a suitable home setup (reliable broadband, suitable workspace). -No driving licence required (nice to have) — accessible via public transport.

About the Opportunity Our client is a well-established, award-winning technology consultancy and Cisco Gold Partner, delivering complex networking, collaboration, and security solutions across enterprise environments. They specialise in supporting mission-critical infrastructure for a broad range of organisations and are recognised for their strong technical capability and customer-focused approach. The Role We’re looking for a skilled 3rd Line Support Engineer to join a growing technical support team. The role is heavily focused on Cisco enterprise networking and would suit someone with strong experience across wireless networking, Cisco ISE, and Cisco DNA Centre/Catalyst Centre within software-defined networking environments. You’ll act as a senior escalation point for complex technical issues, supporting both internal teams and external customers across critical networking infrastructure. Responsibilities • Handle escalated issues from 1st and 2nd line support teams, providing advanced troubleshooting and resolution., • Support and maintain Cisco enterprise networking environments, including wireless and ISE technologies., • Manage and troubleshoot Cisco DNA Centre/Catalyst Centre software-defined networking environments., • Work closely with stakeholders to identify and resolve complex technical issues., • Respond to critical incidents and technical outages to minimise downtime., • Provide technical mentoring and guidance to junior engineers., • Maintain accurate technical documentation and knowledge articles., • Stay up to date with developments in Cisco networking and software-defined technologies. Requirements • Ideally CCIE level certification or equivalent hands-on experience., • Proven experience in a 3rd Line Support or senior networking support role., • Strong knowledge of Cisco enterprise networking technologies., • Extensive experience with wireless networking and Cisco ISE., • Experience supporting Cisco DNA Centre/Catalyst Centre environments., • Strong troubleshooting and analytical skills., • Excellent communication and stakeholder management skills., • Comfortable working within fast-paced technical environments., • Familiarity with ITIL and ITSM best practices. Experience • 3+ years in a similar senior support or infrastructure role., • Experience resolving complex enterprise networking issues., • Previous experience within Cisco-focused environments. Skills & Attributes • Strong technical and problem-solving ability., • Customer-focused mindset with excellent relationship-building skills., • Able to work independently and collaboratively., • Strong organisational and time management skills., • Passion for continuous learning and professional development., • Adaptable and confident working with evolving technologies., • Calm and professional under pressure., • Excellent written and verbal communication skills.

Senior Systems Support Engineer About the Company Our client is a global technology organisation delivering innovative solutions across transportation and critical infrastructure sectors. The company focuses on improving customer experiences through advanced technology, operational excellence, and secure digital services. Operating internationally, they are committed to innovation, collaboration, and delivering high-quality solutions to both public and private sector customers. The Role We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments, managing operating system builds, supporting security patching activities, and providing 2nd/3rd line technical support. The role also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments. Key Responsibilities • Ensure the availability and performance of endpoint management and software deployment platforms., • Manage and maintain services including:, • Patch Management, • OS Provisioning, • Software Distribution, • Endpoint Configuration, • Develop and maintain operational processes relating to system builds, patch creation, software packaging, deployments, reporting, and security controls., • Investigate and remediate security vulnerabilities across desktop and server estates within agreed timelines., • Support security hardening and compliance activities across front-office platforms and applications., • Assist in improving endpoint delivery strategies including:, • Application deployment, • Antivirus management, • Security patching, • Driver and firmware updates, • Operating system deployment, • Manage documentation relating to systems, processes, and operational procedures., • Own the full lifecycle of patch deployment activities from testing through to production rollout., • Support platform upgrades, migrations, and access control management., • Participate in technical projects involving software deployment to bespoke hardware and devices., • Escalate issues appropriately and contribute to incident resolution., • Support training and knowledge transfer activities following technical changes., • Work collaboratively with internal teams, stakeholders, and customers where required. Required Skills & Experience Essential • Degree in Computer Science, Engineering, or equivalent commercial experience., • Strong experience with enterprise patch management and endpoint management tools such as:, • Ivanti Endpoint Manager, • Microsoft SCCM, • ManageEngine, • NinjaOne, • or similar technologies, • Strong PowerShell scripting experience., • Experience deploying and supporting Microsoft operating systems across desktop and server environments., • Experience supporting multi-platform infrastructure environments., • Proven experience managing patch testing and deployment environments., • Strong understanding of Microsoft Windows desktop support., • Experience supporting Linux/Unix desktop environments (e.g. Ubuntu)., • Experience working within ITIL environments including change and release management., • Understanding of quality and service management standards such as ISO 9001 / ISO 20000., • Strong networking fundamentals including TCP/IP., • Experience with Microsoft Active Directory technologies including:, • DNS, • DHCP, • Group Policy, • WSUS, • DFS, • Experience with OS imaging and deployment technologies including PXE and system imaging solutions. Desirable • ITIL certification., • Microsoft certifications., • Experience managing services against strict SLAs., • Experience with virtualisation technologies including:, • VMware, • Hyper-V, • Experience with additional scripting or development languages such as:, • Bash, • Powershell, • VB.NET, • C++, • .NET, • Batch scripting

Job Title:2nd Line Support Team Coordinator Location:Near Richmond, London (On-site) Salary:£40,000 per annum Overview Were hiring a2nd Line Support Team Coordinatorto join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities • Provide 2nd line support across Microsoft, cloud, and network environments, • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions, • Assist with cloud administration, updates, and system improvements, • Coordinate workloads across engineers and support day-to-day service delivery, • Build strong client relationships and deliver excellent customer service Skills & Experience • Experience in a 2nd line role within an MSP, • Strong knowledge of Microsoft 365, Windows environments, and basic networking

Were looking for a Customer Service Analyst 2nd Line to join our Every HR team, supporting customers using our cloud-based HR and Payroll software, primarily within the education sector. This role is ideal for someone with solid HR or payroll systems experience who enjoys problem solving, supporting customers with complex queries, and working closely with technical and product teams in a SaaS environment. About the role As a 2nd Line Analyst, youll be responsible for resolving advanced customer queries related to HR and payroll functionality, payroll calculations, statutory requirements, and system behaviour. Youll act as a subject-matter expert within the support team and help drive continuous improvement in how we support our customers. Key responsibilities • Deliver adva...

A prestigious school in West London is seeking a capable and articulate IT Manager to join its expanding team. Please note, this is an office-based role so you will need to work on-site 5 days per week. Working in this standalone IT role you will support, you will provide 1st, 2nd and 3rd line support for all user and system issues. You will support staff with user issues, set up laptops, configure, install and maintain the school’s network, hardware and software, create a disaster recovery plan, implement security measures and maintain the information systems. In order to be suitable for this role you must be an accomplished IT professional with demonstrable expertise supporting Microsoft 365, Active Directory and Windows Server and OS. Having an excellent communication style is a prerequisite for this role alongside prior experience of providing high-quality technical support and network management. This is a fantastic opportunity for an IT Manager to join a newly created position within the education sector. ...

IT Manager Location: Northolt, West London Salary: £40,000 - £44,000 We are currently seeking an experienced IT Manager to support a school environment in West London. The successful candidate will be responsible for managing, maintaining and improving the school's ICT infrastructure, ensuring systems are secure, reliable and effective for both teaching and administrative use. You will work closely with senior stakeholders to support day-to-day IT operations, deliver infrastructure projects and provide technical guidance across the school. Key responsibilities: Managing the school's network infrastructure and ICT systems Maintaining switches, servers, Microsoft 365, backups and core systems Providing 2nd/3rd line support Supporting staff with technical advice and training Managing IT requests and ensuring issues are resolved efficiently Line managing ICT support staff Producing regular service updates and reports Ensuring systems are compliant with school policies ...

Kenneth Brian Associates are recruiting for an IT Manager to join a well-established organisation in the professional services industry. This will be a standalone IT role within the organisation so the candidate will need to be happy to get stuck into all aspects of IT. The organisation work with a MSP for technical support, however you will be dealing with all day to day IT which could be anything from simple to advanced technical support, managing external IT providers and working on various IT projects and system improvements. Please note - This role will be predominantly office based in Coulsdon however there may be rare occasions you will need to travel to the organisations smaller offices. Key responsibilities include: • Providing 1st 2nd and some 3rd line support across the business, • Supporting internal employees with any technical issues they may encounter whether that be hardware, software or connection issues, • Managing Microsoft Azure, Active Directory and Office 365 environments, • Supporting servers, virtual environments, networking, and security systems, • Managing DNS, DHCP, routers, switches, firewalls and VoIP systems, • Working alongside the MSP for escalated IT issues, • Lead and support IT projects, upgrades, migrati...