Trabajos 2nd line technical support en Reino Unido

Operations Engineer | Cyber Security Service | Cloud Deployment | Automation | Hybrid, London | £45-£65k I'm proud to partner with a growing cybersecurity and IT services business, who have been protecting a vast global customer base for over 8 years, providing an in-house security platform and Security Operations Centre. They are seeking an Operations Engineer at a Mid-Level to provide hands-on technical problems solving and deliver cutting-edge solutions to IT challenges from detections to resolution. This is a great opportunity to join a scaling security business and gain a lot of profession growth - they are keen to train you at pace and push to gain more professional certifications as well as present at industry conferences! The role responsibilities include: • Offering 1st and 2nd line support, • Responding to security incidents raised from SOC, • Regularly meet with clients of various sizes on catch-ups and service reviews, • Build strong knowledge of the software and follow roadmaps to improve customer IT & security The suitable candidate will have a 1st class degree in Computer Science, Cyber Security, Engineering, Mathematics, or Physics, alongside 2-3 years of experience in the Cyber Security space. They’ll also want to see a technical understanding of operating systems, networking, security protocols, and cloud infrastructure In return, you’ll get a competitive salary up to £65k, and hybrid working of 2/3 days a week onsite in Central London. Unfortunately we cannot offer sponsorship at this time. Please contact me at to discuss further! Operations Engineer | Cyber Security Service | Cloud Deployment | Automation | Hybrid, London | £45-£65k

Python Developer - Fixed Income Trading Technology We are currently recruiting for a Python Developer to join the Fixed Income trading technology team within a leading international investment bank. This is a core software engineering role focused on building and enhancing production trading systems. Please note this is not a quant, data engineering or AI/ML role, we are looking for a core Python engineer who enjoys owning components, improving systems, and working closely with the business in a fast-paced trading environment. You will sit within Front Office Technology supporting Fixed Income trading desks. The team develops and maintains the core platforms that underpin trade capture, execution workflows, pricing distribution, and integration across the trading stack. You will: • Take ownership of defined components and services, • Deliver enhancements and new functionalities, • Contribute to design discussions and technical improvements, • Partner directly with traders and senior technologists, • Develop production grade Object Oriented Python applications, • Design scalable, resilient Back End services, • Improve system performance and reliability, • Participate in code reviews and engineering standards, • Contribute to testing, CI/CD, and release processes, • Python development experience within a trading environment, • Strong OO production Python, • Experience building Back End or distributed systems, • Solid understanding of threading, concurrency, and performance optimisation

Linux Systems Administrator - Intermediate - Financial/Banking Working in a busy and vibrant Financial/Banking environment, candidates will have a minimum of 2+ years Red Hat Linux systems Administration with some Scripting - Bash/Python - and ideally some SQL/Database knowledge. Job Overview You will be providing 1st, 2nd & 3rd line Linux technical support, troubleshooting, and maintenance for Linux-based systems and requires excellent problem-solving abilities, and a customer-centric attitude. You will work closely with highly technical internal teams and end-users to ensure the smooth operation of Linux-based Servers and systems. This is a key role with huge scope to learn new skills. Responsibilities and Duties • Monitor and support live trading platforms during operational hours., • Participate in a support rota of early/late shifts supporting exchange hours 7am - 6.30pm to provide 1st and 2nd line support for IT infrastructure., • Responsible to log, categorise, and prioritise IT or security alerts to resolution or triage and escalate as necessary., • Manage and respond to queries/tickets sent to the infrastructure team from both internal teams or external clients., • Assist in the installation, configuration, and maintenance of Linux-based Servers and systems., • Perform regular system updates, patches, and upgrades to ensure systems are secure and up-to-date., • Responsible for implementing out of hours changes., • Assist with the on-boarding of new platforms and undertake final support signoff., • Assist in the administration of logging and alerting services (Nagios, SolarWinds, etc)., • Assist the Linux or DevOps team with projects as appropriate., • Identify where we can improve processes and highlight where potential automation improvements can be made., • Ensure that all policies, procedures, and documentation are kept up to date., • 2+ years working in a Red Hat Linux environment troubleshooting Linux Servers and applications., • RHCSA or similar is advantageous but not required., • Solid understanding of Linux operating systems (file system, best practices in terms of permissions management, management of system logs, services, performance monitoring, systems life cycle etc.), • Experience monitoring/optimising system performance, troubleshoot issues, and implement solutions to enhance overall efficiency., • Scripting on Linux systems bash/python desirable., • Experience with virtualisation technologies (eg VMware), • Knowledge and experience of application delivery technologies such as TCP/IP, LAN networking (DNS, HTTP(S), Web Sockets, SFTP)., • Prior experience using a ticketing system within a helpdesk environment., • Experience using and/or administering IT monitoring systems such as Nagios or SolarWinds., • Experience with Version Control System (git) desirable., • Cloud experience a bonus., • SQL database experience a bonus., • Strong analytical and organizational skills, with passionate attention to detail and a willingness to learn new skills.

Role – Group Head of Sanctions & AML Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. What is the role? The Group Head of AML & Sanctions is responsible for the strategic leadership and oversight of the AML and sanctions frameworks and controls across the Howden Group. The role holder will be responsible for ensuring the Group’s sanctions and AML frameworks are fit for purpose, meeting all legal requirements and following best practices; ensuring that the frameworks and associated controls are implemented consistently across the Group through direct liaison and support for divisions globally. This is a senior role, suited to someone with a strong subject matter expertise of AML and sanctions controls in financial services, ideally within an insurance intermediary business model, a thorough understanding of relevant AML and sanctions legislation and experience of working to the standards required of a UK and US public listed entity. What will you be doing? Planning and Strategy: • Enhance and implement a robust but proportionate Group sanctions and AML framework., • Support divisions and entities with the local roll out of sanctions and AML standards., • Continue to oversee the sanctions and AML frameworks to ensure they remain fit for purpose in line with all relevant legislation, guidance and industry best practice and standards., • Oversee and support businesses to enhance their sanctions and AML control environments in line with the standards required of a UK and/or US public listed entity. People Management/Personal Development: • Support the Group Head of Financial Crime to foster a culture of employee engagement and role modelling, encouraging and rewarding essential behaviours and maintaining a high level of personal and professional confidence., • Support with the development of the Group Financial Crime Team to ensure the required standards of performance are met across the team, and that the professional and personal development of team members reporting into the Group Financial Crime Senior Manager/Director increases their capability and effectiveness., • Ensure there are effective succession plans in place and actively develops team members to provide future successors., • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice. Governance, Monitoring & Reporting: • Represent sanctions and money laundering risks effectively at appropriate Governance Committees, including applicable reporting requirements., • Oversee the ongoing enhancement and implementation of Global Sanctions and AML/Counter-Terrorist Financing Minimum Standards and communicate changes, and potential impacts, effectively., • Provide oversight, guidance and support to divisions in respect of sanctions and AML issues and controls., • Act as the main escalation point for divisional financial crime officers for any sanctions and AML matters., • Perform horizon scanning for any sanctions and AML related matters. Key Regulatory Responsibilities: • Work with the divisions to implement sanctions and AML risk assessments and collate the outputs into a Group focused report., • Play a leading role in any sanctions or AML related projects for the Group., • When required liaise with regulators concerning sanctions and AML matters., • Support the divisions with investigating any live issues related to sanctions, money laundering and/or counter-terrorist financing. Technical Knowledge: • Deep understanding of relevant legislation including UK, US, EU and UN sanctions laws, the UK Money Laundering Regulations and the UK Proceeds of Crime Act., • An understanding of other relevant legislation, such as the US Bank Secrecy Act, would be an advantage., • Understanding of best practices within insurance for sanctions and AML processes and controls. What are we looking for? • Experience of leading an AML framework for a large, multinational organisation, • Minimum 12 years experience in financial crime roles, with a focus on 2nd line advisory, • Direct experience of leading a sanctions framework for a large, multinational organisation, • Experience in performing enterprise-wide financial crime risk assessments, • Deep understanding of insurance business models (retail/wholesale/reinsurance etc.), • Ideally has experience of sanctions and AML controls in a UK and/or US listed environment, • Able to think strategically and show leadership as a senior member of the Group Financial Crime Team, • Cross-cultural leadership and collaboration skills, • Strong ethical compass and ability to drive ‘tone from the top’, • Excellent communication and stakeholder management skills, • Actively listens to the views of colleagues/business leaders/key stakeholders and building effective relationships but also has the strength of character to challenge where required to ensure operational excellence, • Ability to diagnose problems quickly and have foresight into potential issues, • A team player, able to contribute significantly to the successful functioning of the Group Financial Crime Team, • High level of emotional intelligence, • High degree of resilience and tenacity What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

ABOUT US Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young, but we have an incredible team in place and big ambitions for the years ahead. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer. ABOUT THE ROLE We are looking for a strong operational risk and incident professional to take ownership of our enterprise-wide Risk Event and Incident Management process. This role will sit in 2nd Line, supporting the CRO in ensuring the identification, escalation, governance and remediation of all risk events across the business. The scope is broad - touching Operations, Finance, Product, Commercial, Credit Risk, Data and Technology. You will be a key coordination and control point: ensuring Risk Events & Incidents are understood, prioritised, analysed and remediated in a way that protects customers, supports commercial objectives and meets FCA expectations. This is a visible role with direct engagement with senior leadership, including presenting reporting and insights to the Executive Risk Committee. RESPONSIBILITIES Risk Event & Incident Lifecycle Management • Own the end-to-end lifecycle of risk events and incidents, ensuring timely logging, classification, investigation and closure, • Maintain a consistent approach to impact assessment and severity ratings, aligned to internal thresholds and regulatory expectations, • Ensure high-quality root cause analysis, including identification of control gaps, process failures and behavioural/cultural drivers, • Translate complex incidents into structured, evidence-based records that withstand audit and regulatory scrutiny Prioritisation, Coordination & Orchestration • Coordinate multi-disciplinary responses, involving product, tech, data, operations, credit, commercial, finance and compliance, • Prioritise effort and resource - particularly where teams may be supporting multiple concurrent events, • Apply judgement to recommend response pathways, escalation timing and closure criteria, • Drive momentum and accountability, pushing actions to completion without losing sight of business realities or operational pressure Governance, Reporting & Exec Visibility • Produce insightful reporting packs for CRO and leadership including trend analysis, thematic insights and forward-looking risk views, • Present analysis and findings at the Executive Risk Committee, facilitating honest discussion and transparent challenge, • Maintain strong audit trails, evidence bases and oversight records to support internal audit, external audit and FCA requests, • Escalate material or emerging risks early, with clear articulation of impacts, options and recommendations Insights, Themes & Continuous Improvement • Identify patterns across events - recurring control weaknesses, process points of failure, customer fairness issues, thematic themes, • Support development of KRIs, dashboards and MI to improve transparency and drive better decision making, • Recommend pragmatic improvements, balancing commercial needs, risk appetite, customer impact and delivery timelines, • Promote proactive risk awareness and preventative behaviours across the business Policy, Process & Framework Support • Help strengthen and embed the Risk Event and Incident framework, including taxonomy, thresholds and escalation paths, • Support integration of the framework into BAU, ensuring consistent understanding and adoption across teams, • Contribute to process improvements, workflow enhancements and system optimisation ABOUT YOU Experience & Knowledge • Strong working knowledge of operational risk frameworks, risk event processes and root cause analysis methodologies, • Proven track record managing end-to-end risk events simultaneously, maintaining control, pace and clarity in a fast-moving environment., • Experience coordinating risk/incident remediation activity across cross-functional teams, including prioritising effort and managing collisions in resource demand, • Experience preparing reporting and insights for executive committees - including confidence presenting to senior stakeholders, • Clear understanding of customer, commercial, regulatory and control impacts when assessing risk events and recommended actions, • Demonstrable experience working with credit card products, consumer lending and/or broader consumer finance, • Familiarity with technical or operational incidents (e.g. data errors, system outages, processing issues) and their business impacts, • Exposure to operational resilience concepts (impact tolerances, important business services, disruption pathways, service continuity etc.), • Comfortable using risk tooling or MI/analytics platforms to interrogate data, analyse trends and support decision-making. Skills & Mindset • Holistic thinker: sees connections across systems, processes, products, controls and customer journeys., • Commercial + risk balanced: pragmatic, solution-oriented and able to recommend proportionate remediation., • Highly organised: can track multiple workstreams and priorities simultaneously, • Influential communicator: able to challenge constructively and secure buy-in, • Data-comfortable: able to interrogate MI, spot patterns and draw conclusions, • Calm under pressure: able to lead, coordinate and communicate during live events Personal Qualities • Strong team player – collaborative and relationship-driven, • Pragmatic and outcome-oriented - focuses on what matters, • Curious and analytical - pushes beyond surface symptoms, • Professional and credible - trusted by senior stakeholders, • Proactive - takes ownership without waiting to be instructed What Success Looks Like • Risk Events & Incidents are managed consistently, confidently and quickly, • Actions close on time and lead to tangible improvements, • Leads and committees trust the data, insight and challenge, • Themes are surfaced early and remediated proactively, • Operational risk maturity increases across the business, • Customers and commercial outcomes are protected

Deskside Support Analyst – London Global Law Firm | Competitive Salary We are supporting a leading international law firm in their search for an experienced Deskside Support Analyst to join their London office. This is a key role providing high-quality 1st and 2nd line support to users across the London and EU offices, as well as visiting attorneys from overseas. The role offers excellent variety, visibility across global teams, and the chance to work in a highly professional, fast-paced legal environment. Key Responsibilities • Act as the 1st/2nd line support point for London and EU users, • Handle escalations from the managed services provider, • Troubleshoot hardware, software, mobile and AV/VC issues, • Support WebEx, Zoom and MS Teams meetings, • Image laptops, maintain devices, stock levels and equipment inventory, • Deliver onboarding and inductions for new joiners, • Keep documentation up to date in ServiceNow, • Contribute to IT projects and wider improvement initiatives, • Participate in weekend oncall rota (approx. one weekend per month) What They’re Looking For • IT support experience in a legal or professional services environment, • Strong knowledge of Windows 10/11, iOS, MS 365, Active Directory & Exchange Online, • Experience with iManage 10, Workshare, InterAction, Elite 3E and Duo Security, • Excellent communication skills and a strong customer-service mindset, • Ability to thrive in a busy, onsite, deadlinedriven setting, • ITIL Foundation 4 (or similar) is preferred Why This Role? • Highly visible position within a global IT function, • Broad technical scope across hardware, software, AV and legal applications, • Friendly, collaborative IT team with strong support, • Opportunity to develop your skills in a prestigious international environment If you'd like to discuss the role or think it might be a good fit, feel free to get in touch — I’d be happy to talk it through. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Role - Group Head of Anti-Bribery & Corruption Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 22,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. What is the role? The Group Financial Crime Senior Manager/Director is responsible for the strategic leadership and oversight of the ABC and fraud frameworks and controls across the Howden Group. The roleholder will be responsible for ensuring the Group’s ABC and fraud frameworks are fit for purpose, meeting all legal requirements and following best practices; ensuring that the frameworks and associated controls are implemented consistently across the Group through direct liaison and support for divisions globally. This is a senior role, suited to someone with a strong subject matter expertise of ABC and fraud controls in financial services, ideally within an insurance intermediary business model, a thorough understanding of relevant ABC and fraud legislation and experience of working to the standards required of a UK and US public listed entity. What will you be doing? Planning and Strategy: • Enhance and implement a robust but proportionate Group ABC and anti-fraud framework., • Support divisions and entities with the local roll out of ABC and anti-fraud minimum standards., • Continue to oversee the ABC and anti-fraud frameworks to ensure they remain fit for purpose in line with all relevant legislation, guidance and industry best practice and standards., • Oversee and support businesses to enhance their ABC and anti-fraud control environments in line with the standards required of a UK and/or US public listed entity. People Management/Personal Development: • Support the Group Head of Financial Crime to foster a culture of employee engagement and role modelling, encouraging and rewarding essential behaviours and maintaining a high level of personal and professional confidence., • Support with the development of the Group Financial Crime Team to ensure the required standards of performance are met across the team, and that the professional and personal development of team members reporting into the Group Financial Crime Senior Manager/Director increases their capability and effectiveness., • Ensure there are effective succession plans in place and actively develops team members to provide future successors., • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice. Governance, Monitoring & Reporting: • Represent ABC and fraud risks effectively at appropriate Governance Committees, including applicable reporting requirements., • Oversee the ongoing enhancement and implementation of Global ABC and Anti-Fraud Minimum Standards and communicate changes, and potential impacts, effectively., • Provide oversight, guidance and support to divisions in respect of ABC and fraud issues and controls., • Act as the main escalation point for divisional financial crime officers for any ABC and fraud matters., • Perform horizon scanning for any ABC and fraud related matters. Key Regulatory Responsibilities: • Work with the divisions to implement ABC and fraud risk assessments and collate the outputs into a Group focused report., • Play a leading role in any ABC or fraud related projects for the Group., • When required liaise with regulators concerning ABC and fraud matters., • Support the divisions with investigating any live issues related to bribery and corruption and/or fraud. Technical Knowledge: • Deep understanding of relevant legislation including the UK Bribery Act 2010, the US Foreign Corrupt Practices Act, the Economic Crime and Corporate Transparency Act 2023 and the UK Fraud Act 2006., • An understanding of other bribery legislation, such as Sapin II and the US Foreign Extortion Prevention Act would be an advantage., • Understanding of best practices within insurance for ABC and fraud processes and controls. What are we looking for? • Extensive experience in financial crime roles, with a focus on 2nd line advisory, • Direct experience of leading an ABC framework for a large, multinational organisation, • Experience of designing and implementing internal and external anti-fraud controls, • Experience in performing enterprise-wide financial crime risk assessments, • Deep understanding of insurance business models (retail/wholesale/reinsurance etc.), • Ideally has experience of ABC and fraud controls in a UK and/or US listed environment, • Able to think strategically and show leadership as a senior member of the Group Financial Crime Team, • Cross-cultural leadership and collaboration skills, • Strong ethical compass and ability to drive ‘tone from the top’, • Excellent communication and stakeholder management skills, • Actively listens to the views of colleagues/business leaders/key stakeholders and building effective relationships but also has the strength of character to challenge where required to ensure operational excellence, • Ability to diagnose problems quickly and have foresight into potential issues, • A team player, able to contribute significantly to the successful functioning of the Group Financial Crime Team, • High level of emotional intelligence, • High degree of resilience and tenacity What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

About the Company We are looking for a Junior Unix Engineer to join Paragon’s hosting and infrastructure team and support the day-to-day running of their Unix estate. About the Role As a Junior Unix Engineer, you’ll support the management and maintenance of Unix platforms across Paragon’s hosting estate, spanning on-prem, private cloud, and public cloud environments. You’ll work closely with senior engineers, helping to keep systems secure, stable, and performing well, while building your experience across automation, troubleshooting, and service improvement. This role is ideal for someone early in their Unix career who wants hands-on exposure across enterprise environments, cloud platforms, and modern infrastructure, while learning from experienced engineers and developing their technical skill set. Responsibilities • Support and maintain AIX and Linux systems (Red Hat, Oracle Linux, CentOS), • Provide 2nd line support for Unix platforms, helping resolve incidents and service requests, • Assist with system patching, upgrades, and routine maintenance, • Monitor platform performance, availability, and capacity, • Support Unix environments across VMware and cloud platforms (AWS, Azure, OCI), • Follow ITIL-based change and incident management processes, • Help maintain documentation and configuration records, • Contribute to automation and continuous improvement initiatives, • Participate in an on-call rota and occasional out-of-hours support Required Skills & Experience: • Experience supporting AIX and/or Linux in a production environment, • Working knowledge of Oracle Linux, including Ksplice, • Understanding of virtualisation, storage, and Unix networking, • Basic scripting skills (Bash, Python, or PowerShell), • Experience working within ITIL-governed environments, • Strong problem-solving skills and a willingness to learn, • Good communication skills and a collaborative approach Preferred Skills • Exposure to cloud platforms (AWS, Azure, or OCI), • Experience with automation tools such as Ansible or similar, • Relevant certifications (RHCSA, RHCE, CompTIA Linux+), • Experience working across multi-site or enterprise environments Pay range and compensation package Salary: £35,000 Contract: Permanent Location: Remote (UK based) Equal Opportunity Statement We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status. This is a permanent remote role – with occasional travel to Paragon Sites. Hours Monday–Friday, 9am–5pm. Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

In this varied role, you will maintain IT hardware and network infrastructure, install and support software, and provide 2nd line technical support across a range of equipment including desktops, iPads, printers andtelephony. Based around Hertfordshire and Buckinghamshire - UK driving license Needed

Troubleshoot technical support tickets across Microsoft 365, Windows Server 2016/2019, firewalls, switches, and networking issues escalated from 2nd line engineers. Coordinate with third parties as required for ticket resolution. My client is an award‑winning MSP based in Central London that opera

A technology recruitment firm is seeking a 2nd Line Technical Support Engineer to join an IT team in Euston, London. This full-time position offers 25 annual leave days and opportunities for professional development. Candidates should have proficiency in Windows OS, Office 365, and network troublesh

A prominent global law firm in London seeks an IT Support Analyst to provide high-quality, client-focused technical support. You will deliver 1st and 2nd line assistance across various platforms, support senior stakeholders, and engage in service improvement initiatives. Candidates should possess st

A recruitment agency is looking for a Graduate 1st & 2nd Line Support to provide technical assistance while boosting customer service. Located in London with a hybrid work model, this role offers a salary between £25,000 and £28,000, along with various benefits such as career growth opportunities

A fantastic opportunity has arisen for an experienced Technical Support Engineer / 1st/2nd Line Support Engineer to join a large, complex organisation on a permanent basis. The successful candidate will have a strong technical understanding of networking, infrastructure and application. Successfully

A technology support provider in Isleworth is seeking an IT Support Analyst for on-site technical support roles. The position involves providing 1st and 2nd line support, managing user devices, and collaborating with finance teams to ensure minimal operational disruption. Candidates must possess str

Principal IT are proud to be supporting a leading provider within the Travel Industry. As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 2nd line IT support to the business. Monitor and maintain

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. Stay updated on the latest industry trends and technologies to continuously improve support services. Provide 1st and 2nd line technical support to end-users via phone,

A recruitment agency is seeking an experienced Technical Support Engineer / 1st/2nd Line Support Engineer in London. The role involves providing technical support for infrastructure, managing IT incidents, and following ITIL processes.

A leading technology solutions provider in the UK seeks a skilled 2nd Line Support Engineer to provide technical support and resolve advanced issues for clients.

IT Support Analyst (1st & 2nd Line) – On‑Site, West London.Between Isleworth & Hounslow (On‑site).Join a collaborative team delivering essential 1st and 2nd line technical support to finance professionals within a busy shared services centre.You’ll be the go‑to person for troubleshooting,

Smart Integrations Analyst You'll be joining a leading UK real estate owner and developer with a long-term, sustainability-led approach to placemaking. The organisation delivers landmark commercial and mixed-use assets and combines strong financial backing with a collaborative, high-impact culture where individuals are empowered to influence outcomes and drive continuous improvement. Role Responsibilities * Provide 1st and 2nd line support for smart building systems, integrations, and data platforms. * Monitor data flows and system performance, ensuring uptime and service levels are met. * Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required. * Oversee smart system support and maintenance contracts, working with internal architecture and digital teams. * Support data recovery, reconciliation, and integration into enterprise platforms. * Participate in project, service delivery, and change control forums. * Work alongside field engineering teams to support on-site issues and wider network initiatives. * Identify opportunities to automate, improve processes, and enhance system resilience. * Maintain accurate asset documentation and support materials in line with standards. Role Requirements * Experience supporting smart building, IoT, or integrated technology environments. * Strong understanding of data flows, brokers, protocols, and cloud platforms (Azure/AWS). * Working knowledge of networking technologies (LAN, WAN, wireless, IoT networks). * Familiarity with building systems such as BMS, HVAC, lighting, and access control. * Understanding of ITIL practices and service management principles. * Ability to communicate complex technical issues clearly to non-technical stakeholders. * Proactive, organised, and comfortable working in a fast-paced, operational environment. TPBN1_UKTJ

Job Title : Smart Integrations Analyst Location: Marble Arch, London - Hybrid, 4 days on-site (including some client visits) Salary: £55,000 - £60,000 plus up to 10% discretionary bonus, shares, 15% non-contributory pension Role Type: Permanent Sector: Property Technology/Smart Buildings Visa Sponsorship: Not Available Role Overview This is an operationally focused Smart Integrations role within a large UK commercial property portfolio. The role owns smart building systems, integrations, and data flows across live assets, ensuring systems are stable, vendors deliver to SLA, and issues are resolved properly. This role is suited to someone who enjoys working close to live systems, integrations, vendors, and operational delivery in real world environments. Key Responsibilities Own smart building integrations and data flows (IoT platforms, BMS, brokers, connected systems) Monitor system performance, uptime, and data integrity Act as a 1st/2nd line escalation point for smart systems issues Manage third-party vendors and hold them accountable to SLAs Coordinate fault resolution, fixes, upgrades, and improvements Support deployment of new smart technologies into existing buildings Work alongside enterprise architecture and property technology teams Improve operational documentation, standards, and processes Required Background Experience in smart buildings, proptech, IoT, BMS, or in-building technology environments Comfortable with operational roles (service desk, MSP, or live systems support) Experience managing tickets, vendors, escalations, and SLAs Working knowledge of smart systems and integrations Exposure to networking (LAN/WAN/Wi-Fi) and cloud platforms (Azure or AWS) Ability to explain technical issues clearly to non-technical stakeholders Why Join? Newly created role with clear ownership Prestigious FTSE 100 business Exposure to estate-scale smart building technology Strong benefits and long-term stability- High visibility across technology, property, and operational teams If you have the required skills outlined above and are interested in this excellent new role, contact Lorenz Pasch @ Hays Recruitment ASAP; my contact details including mobile number are available on my LinkedIn profile Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

We are looking for a Senior Assistant Project Librarian to join our Library at the House of Lords. This is a position where you will play a key role in delivering the Librarys Legacy Collections Review. You will lead on identifying the information content of volumes within scope, undertaking specialist cataloguing and rare books research and analysis to ensure that the information produced through the review is accurate, comprehensive, and fit for purpose. Working closely with the Senior Collections Project Manager, you will plan and deliver specialist tasks in line with project timelines, ensuring successful completion of defined work packages within the Librarys special collections. The post holder will also support Review communications, which may include drafting articles, contributing to reports, and highlighting findings of interest to members. This role will be primarily based onsite at Parliament. This is an exciting opportunity to work with a nationally significant legacy collection by exploring key pre 21st century materials, including special collections and rare books. Please note that manual handling, use of ladders, trolleys and other Library equipment will occasionally be required. There is likely to be some working at height required at times . Youll be accountable to : Manage and develop cataloguing standards for project activities, taking account of historic and current cataloguing practices, as well as requirements for future access to materials stored in remote off site boxed storage. Coordinate project data capture to ensure alignment with Library cataloguing requirements and standards, working collaboratively with Technical Services colleagues and other stakeholders. Oversee and actively participate in all review related data capture, including catalogue records and review tracking documentation, providing overall quality assurance as well as training and support for colleagues contributing to the review. Support the Senior Collections Project Manager in planning and defining special collections review work packages that align with agreed project timelines and enable informed decisions about the Librarys future collections footprint. Contribute to review planning and recommendations by researching and producing bibliographic reports and papers for management and other stakeholders, as directed by the Senior Collections Project Manager. Contribute to collaborative working and shared duties, including providing access to Library collections as required, whether in support of House or Library objectives or, on occasion, through supervised access to unique or rare materials for members of the public. If this sounds like something you would like to hear more about, please apply below. What were looking for: Experience of working with library information resources and collections, including experience of working with historic or special collections. Knowledge of cataloguing standards, ideally including RDA, AACR2, LCSH, and MARC21. Knowledge of book history/historical bibliography. A degree or postgraduate qualification in a Library and Information Science related discipline, accredited by the Chartered Institute of Library and Information Professionals. It would be even better if you had: Experience of working as part of a project delivery team. Experience handling and moving historic or special collections. The job description provides full details about the role and what we are looking for. What youll get in return: 30 days annual leave (increasing to 35 after one years service). Generous pension scheme. Parliamentary health and wellbeing programme. The opportunity to witness history in the making! The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to: Make laws. Check and challenge the actions of the government through questions and debates. Investigate public policy and provide a forum of independent expertise. Please complete your online application by 10:00am on Monday 2nd March 2026 . If you require any reasonable adjustments during the application process, please contact HL Recruitment. Job offers are standardly offered at the minimum of the salary range . The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates with diverse characteristics, including different ages, caring responsibilities, disability, gender/sex, gender reassignment/trans, marriage and civil partnership, pregnancy and maternity, race/ethnicity, religion or belief, sexual orientation and socio-economic status. We welcome discussions about flexible working arrangements and reasonable adjustments. TPBN1_UKTJ

Location: Hybrid with flexible base location London: £48,988 to £67,358 per annum National: £45,169 to £62,107 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 Become part of our team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged, and resolved quickly, keeping the customers informed of progress and ensure systems are kept up to date in line with supplier releases. You'll engage with customers regularly and publicise new features introduced in each release and ensure change is managed safely by following our change & release process. Your experience in supporting and implementing Microsoft Dynamics 365 Sales & Marketing solutions and ability to understand business problems and translate them into an appropriate technical solutions is vital as you'll help design and implement new solutions with the guidance from the technical leads and solution architects. Guided by the solution architects, you'll be responsible for taking the lead in planning, developing, and supporting our Dynamics Sales and Marketing technical solutions, prioritising quality and resilience. Demonstrating Dynamics experience with: writing Plugins, and Business Process workflows, managing Microsoft Power Platform services, building solutions, administering release pipelines and customizing Dataverse we'll look to you to support the Functional Consultants, sharing knowledge and advising on best practice. You'll also develop, extend, implement, document and support the Clarion Dynamics Sales and Marketing systems and associated services, and create technical design documents and knowledge base articles. If you hold a Microsoft Power Platform Developer Associate Certification, or have equivalent experience, and are looking for your next career move, then this could be it. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Monday 2nd March 2026 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from their base location office at least 2 days per week. Candidates may be expected to work from a main office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. TPBN1_UKTJ

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job Summary To manage an assigned Group Protection proposition, to include overseeing the maintenance and governance of the current product and proposition, as well as leading on all proposition development as it relates to the assigned product set. This could include changes to current products, as well as launching new products. The role holder will be a specialist in the Group Protection and Employee Benefits market. What You'll Do Proposition Strategy Collaborate with Head of Proposition, Protection SLT and other stakeholders to develop, publish and articulate our strategy and development roadmap for the assigned proposition. This includes conducting market research, analysis and preparing papers and presentations for onward communication. Proposition Management Oversee the day-to-day management of the assigned proposition, to include customer and intermediary troubleshooting, monitoring regular customer outcomes MI and determining appropriate actions to maintain or improve outcomes for customers. To complete comprehensive Product Reviews at the appropriate frequency, determining actions necessary and managing those actions to completion. Work closely with various internal stakeholders (including IT, Change, 1st and 2nd line Risk & Compliance) as required to identify and implement small proposition change when appropriate to meet commercial goals and improve customer outcomes. Collaborate with Sales and Marketing (and third parties where necessary) to deliver marketing campaigns which improve awareness of proposition features and improve outcomes for customers. To include the regular review and approval of product literature. Collaborate with other Proposition Managers across CLUK to contribute and agree best practice for Product Lifecycle Management and other Product Governance tasks. Proposition Development Lead on all Proposition Development projects as they relate to the assigned proposition, to include creating and managing working groups, project plans, collaborating with various internal stakeholders and managing all actions to successful completion, including required product governance. This can include major changes to existing propositions, or the development of new propositions Third Party Supplier Management Where necessary, manage and oversee all third parties who provide services to our customers as part of our proposition. This includes day to day troubleshooting and escalations, reviewing regular MI, agreeing incremental change and all contract owner tasks and supplier reviews as appropriate. Conduct regular research and monitor the market for new third party services, engaging with new suppliers to understand the scope of their services and how it may benefit our customers. Market Research Collaborate with Data & Insight teams to commission and review the outcome of customer and intermediary research, to include making recommendations for potential change Conduct regular competitor and market research to help inform the proposition development roadmap for the assigned proposition, spot opportunities and/or address gaps. Internal & External Communications Be the 'voice of the proposition' both internally to communicate small and large change to all stakeholders and wider teams, but also externally to intermediaries, customers and the wider market. This can include presenting proposition changes to small customer groups, and/or facilitating customer feedback sessions and other intermediary and customer activity needed to support the proposition. Who You Are Specialist experience of the Group Protection, Healthcare and/or Employee Benefits markets Experience developing new market and/or product strategies A detailed understanding of the product development process and associated product governance A skilled communicator, able to develop relationships with internal and external stakeholders and present new propositions to gain buy-in and generate excitement Experience managing projects, including leading others over whom you have no direct responsibility Some leadership skills with a willingness to develop further, would be preferrable Technical Group Protection product knowledge would be an advantage Experience working with employer customers and/or intermediaries would also be an advantage. Qualifications Degree education or equivalent (Desirable) Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you. TPBN1_UKTJ

1st Line Support Nottingham Passionate about delivering exceptional technical support and ensuring a seamless user experience? Were working with a leading organisation seeking a Product Support Technician to join their team and provide first-class assistance to end-users. In this role, youll be the go-to person for diagnosing and resolving technical issues, managing support tickets, and collaborating with specialists to tackle complex challenges. What youll be doing: Deliver 1st and 2nd line technical support across AV/IT systems. Build, configure, and test media hardware. Manage and schedule content using CMS platforms. Maintain asset registers for digital hardware. Monitor and respond to help desk tickets promptly. Communicate effectively with clients, suppliers, and internal teams. Support on-site engineers and assist other business areas when needed. What were looking for: Technology-related technical qualification. Strong IT skills and proficiency in MS Office Suite. Excellent problem-solving and organisational skills. Ability to work independently and as part of a team. Customer-focused mindset with great communication skills. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys learning new technologies. Weekend on-call work may be required on a rota basis. Apply Now or reach out to Ellie at Orion Electrotech! INDKA TPBN1_UKTJ