2nd line technical support jobs in United Kingdom

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on... \n Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager \n Location: Wembley, North West London \n Salary: £29k-£33k base salary + mileage payments and great benefits \n What you will bring to the role: \n\n • Previous experience in an IT Support role, preferably up to 2nd line level would be great\n, • Experience of working within a secondary school providing IT support is an absolute must. \n, • Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony\n, • Experience supporting Windows Desktop, Microsoft 365, Windows Server, Active Directory, Hyper-V, Chromebooks and Apple devices would be great but are not all essential. \n, • Excellent customer services skills with a passion for providing a customer facing first class service.\n\n \n If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile! \n \n

IT Technician / IT Support TechnicianSite based, commutable from Ilford, Woodford, Chadwell Heath, Fairlop, Wanstead and surrounding areas.£30,000 to £33,500 + Further Training + Career Progression + Excellent BenefitsExcellent opportunity for an IT Technician to join a leading school in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities.This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community, where you will gain further training and have the ability to progress into senior roles in future.In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial.This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community.The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in IlfordThe Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential \n Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. \n The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. \n We are an equal opportunities company and welcome applications from all suitable candidates.

Role: IT Manager \n Location: Sydenham - London \n Salary: £33k - £41K - Plus Benefits \n Benefits: \n\n • Pension Scheme\n, • Car scheme\n, • Cycle scheme\n, • Eye care scheme\n, • Mental health first aid\n, • Employee assistance programme\n, • Employee recognition scheme\n\n Our client is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. \n \n As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. \n Your commitment to delivering the clients IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the business, this will involve staying informed about the services and solutions the client can offer, as well as managing customer accounts. \n \n Key Responsibilities include: \n\n • Managing the school's network infrastructure and ICT based applications\n, • Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.\n, • Providing technical advice, training and support to staff to enable them to make effective use of systems.\n, • Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner\n, • Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.\n, • Line manage and take responsibility for the work of the ICT support staff.\n, • 2nd/3rd line support.\n, • You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures.\n, • Enforcing and monitoring in line with school policies.\n, • Training of internal staff.\n\n \n Our ideal candidate will have: \n\n • A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting\n, • An exceptional understanding of the requirements and responsibilities of working within the school environment.\n, • Experience in upgrading a school IT Network system.\n, • Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.\n, • The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.\n\n \n The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. \n \n In return, we are offering a salary of between £33,000 - £41,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. \n \n INDIT \n Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. \n Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. \n Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

ICT Technician \n Richmond Upon Thames \n We are looking for a skilled ICT Technician to join a busy MSP around the Surrey / Middlesex area. \n This role would suit someone with experience supporting IT either within a school environment or an MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. \n You’ll be responsible for keeping systems running smoothly while also help the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. \n Key responsibilities: \n\n • Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students\n, • Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more\n, • Install, configure and upgrade hardware and software across the school network\n, • Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications\n, • Work proactively with stakeholders to identify improvements in ICT provision\n, • Communicate technical solutions clearly and effectively to non-technical users\n\n Key Requirements: \n\n • Experience in a similar ICT Technician, 1st/2nd Line Engineer role - ideally within an education MSP or directly in a school environment\n, • Strong knowledge of Microsoft Office 365 and Windows operating systems\n, • Good understanding of common user applications and networked systems\n, • Confident troubleshooting skills with the ability to work independently under pressure\n, • Excellent communication and organisation skills, with a customer-first approach\n\n Please apply for immediate consideration, my client is wanting to start the interview process asap!

Role: Trust IT Manager \n Location: Dulwich - London \n Salary: £37k - £42K - Plus Benefits \n Benefits: \n\n • Pension Scheme\n, • Car scheme\n, • Cycle scheme\n, • Eye care scheme\n, • Mental health first aid\n, • Employee assistance programme\n, • Employee recognition scheme\n\n \n Our client are looking for an experienced and enthusiastic Trust IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to support schools within a Trust in Dulwich London. \n As Trust IT Manager you will be responsible for the management, installation, maintenance, availability, and security of the schools' ICT network as well as working closely with the Senior Leadership Team to help develop the IT across the school and help put plans in place for projects. You must be dedicated to delivering the support service in a manner that embraces our company values. It is your job to facilitate communication between your school and the business, keep up to date with what services the business offer, and manage the accounts of your customers. \n The successful candidate will be responsible for monitoring, maintaining, developing and managing a wide range of IT Systems across a schools Infrastructure, \n Key Responsibilities include: \n\n • Managing the school's network infrastructure and ICT based applications.\n, • Managing the day-to-day workload of IT Technicians and assisting with their development.\n, • Providing technical advice, training, and support to staff to enable them to make effective use of systems.\n, • Day-to-day management of all IT operations ensuring all requests are dealt with in an efficient manner\n, • Monitoring and maintaining all key systems including switches, virtual & physical server environments and backups.\n, • 2nd/3rd line support.\n, • Enforcing and monitoring in line with school policies.\n, • Training of internal staff.\n, • Line manage and take responsibility for the work of the ICT support staff to ensure they carry out their duties effectively and receive adequate support, guidance, and training to provide a high-quality ICT support service.\n\n \n Our ideal candidate will have: \n\n • A passion for IT with at least 2-3 years' experience of working in a school as an IT Network Manager/ IT Manager.\n, • An excellent understanding of the requirements and responsibilities of working within the school environment.\n, • Experience in upgrading a school IT Network system.\n, • Self-motivation with strong communication and interpersonal skills as well as having exceptional customer service skills.\n, • The ability to work within a team as well as independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.\n\n \n Key Areas of technical expertise \n \n The role is offered on a full-year, full-time basis and the successful candidate will be subject to an enhanced DBS check. \n In return, we are offering a salary of between £37,000 - £42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle Scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. \n INDIT \n \n Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. \n Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. \n Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

2nd Line Support Engineer\n Wembley, London£29,000 - £33,000Fully Onsite | Permanent Join a specialist education MSP supporting a thriving secondary school\n We're working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they're looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley. \n This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students. The Role\n You'll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required. \n Your responsibilities will include: \n\n • Providing 2nd line support to staff and students\n, • Managing incidents, service requests and technical issues\n, • Supporting Microsoft 365 and Windows environments\n, • Administering Active Directory and Group Policy\n, • Managing devices using Intune and/or JAMF\n, • Supporting Windows Server and Hyper-V environments\n, • Troubleshooting networking issues including VLANs, Wi-Fi and firewalls\n, • Supporting Chromebooks, Apple devices and Windows desktops\n, • Maintaining school technology including smartboards and AV equipment\n, • Working with school systems such as MIS and Edulink\n, • Keeping documentation and tickets up to date\n, • Building strong relationships with teaching staff and school leadership\nEssential Skills & Experience\n We're looking for someone with: \n\n • A minimum of 3 years' IT support experience within a UK secondary school (this is essential)\n, • Strong knowledge of Microsoft 365 administration\n, • Experience supporting Windows Desktop and Windows Server\n, • Active Directory and Group Policy administration\n, • Experience with Intune and/or JAMF\n, • Excellent troubleshooting and customer service skills\n, • Strong communication skills and confidence supporting non-technical users\n, • Experience working with school technologies including MIS, Edulink, smartboards and AV equipment\n, • Eligibility to obtain an Enhanced DBS\nDesirable Skills\n Experience with any of the following would be beneficial: \n\n • Hyper-V\n, • PowerShell\n, • SCCM\n, • Azure\n, • Networking including VLANs and managed Wi-Fi\n, • Firewall administration\n, • Chromebook management\n, • Apple device management\n, • Autotask\n, • Datto\nThe Ideal Candidate\n You'll be someone who: \n\n • Has worked as the primary IT support engineer within a secondary school\n, • Is comfortable working independently onsite\n, • Understands the demands of supporting an educational environment\n, • Enjoys providing excellent customer service alongside technical support\n, • Wants to build a long-term career within an education-focused MSP\nSalary & Benefits\n\n, • £29,000 - £33,000 depending on experience\n, • Permanent, full-time position\n, • Fully onsite role in Wembley\n, • 30 days annual leave (including Bank Holidays)\n, • Enhanced DBS provided\n, • Ongoing support and career development within a growing education MSP\n\n If you're an experienced 2nd Line Support Engineer with a background supporting UK secondary schools, we'd love to hear from you. \n Apply today or contact Annabelle Edwards at Searchability for more information.

Senior IT Engineer \n Our client is seeking an experienced Senior IT Engineer to play a pivotal role in the design, delivery, and ongoing operation of its cloud and infrastructure platforms. \n This is an excellent opportunity to join a forward-thinking organisation where you'll help shape and support the technology strategy, ensuring secure, resilient, and cost-effective IT services that meet both business objectives and regulatory requirements. \n Working as part of a collaborative IT team, you will be responsible for designing, deploying, and maintaining Microsoft Azure cloud infrastructure, supporting cloud migration initiatives, and providing 2nd/3rd line technical support across the wider IT estate. You'll work closely with IT Operations, Applications, Change, and Delivery teams to drive continuous improvement and enhance the stability and performance of critical infrastructure. Key Responsibilities\n\n • Design, deploy, maintain, and support Microsoft Azure cloud infrastructure across IaaS, PaaS, and SaaS environments.\n, • Contribute to cloud migration projects and the design of new infrastructure platforms.\n, • Provide 2nd and 3rd line infrastructure support, working with internal teams and third-party suppliers to resolve complex technical issues.\n, • Monitor, optimise, and manage cloud performance, availability, security, and cost efficiency.\n, • Deliver technical implementation for infrastructure changes and participate in Change Advisory Board (CAB) activities.\n, • Support disaster recovery planning, business continuity testing, and cyber security initiatives to meet regulatory and compliance requirements.\n, • Maintain accurate infrastructure documentation, technical standards, and operational procedures.\n, • Identify opportunities for automation, optimisation, and continuous improvement across the IT infrastructure estate.\nSkills & Experience\n\n, • Strong hands-on experience designing, deploying, and supporting Microsoft Azure infrastructure and cloud services.\n, • Proven experience supporting complex enterprise infrastructure environments.\n, • Solid understanding of Azure networking, virtual machines, storage, identity management, and security best practices.\n, • Experience with cloud migration projects and hybrid cloud environments.\n, • Strong troubleshooting skills with experience providing 2nd/3rd line infrastructure support.\n, • Knowledge of disaster recovery, business continuity, and cyber security principles.\n, • Excellent communication skills with the ability to work effectively across technical and business teams.\n\n If you're an experienced Senior IT Engineer looking for your next contract opportunity and have the Azure infrastructure expertise to make an immediate impact, we'd love to hear from you. \n Please forward your CV in the first instance for immediate consideration. \n \n Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. \n Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation \n We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Kenneth Brian Associates are recruiting for an IT Manager to join a well-established organisation in the professional services industry. This will be a standalone IT role within the organisation so the candidate will need to be happy to get stuck into all aspects of IT. The organisation work with a MSP for technical support, however you will be dealing with all day to day IT which could be anything from simple to advanced technical support, managing external IT providers and working on various IT projects and system improvements. \n Please note - This role will be predominantly office based in Purley/Wallington. \n Key responsibilities include: \n\n • Providing 1st 2nd and some 3rd line support across the business\n, • Supporting internal employees with any technical issues they may encounter whether that be hardware, software or connection issues\n, • Managing Microsoft Azure, Active Directory and Office 365 environments\n, • Supporting servers, virtual environments, networking, and security systems\n, • Managing DNS, DHCP, routers, switches, firewalls and VoIP systems\n, • Working alongside the MSP for escalated IT issues\n, • Lead and support IT projects, upgrades, migrations and process improvements\n\n Experience required: \n\n • Previous hands on experience working within an Infrastructure environment, for an SME organisation\n, • Strong Microsoft cloud and infrastructure knowledge\n, • VoIP systems experience as well as Active Directory\n, • Experience working within a Microsoft 365 environment\n, • Excellent communication skills, able to support a variety of users\n, • Solid networking and troubleshooting skills\n\n This is an excellent opportunity for a proactive IT professional looking for a varied and technically hands-on position within a supportive business environment.

As the IT Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school’s ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school’s IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. \n It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. \n Key Responsibilities include: \n\n • Running the school’s ICT based applications and network infrastructure.\n, • 2nd/3rd line support.\n, • Ensure work is in line with school policies.\n, • Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively.\n, • Take responsibility and line manage the work produced by ICT support staff.\n, • Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems.\n, • Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups.\n, • Training of internal staff.\n\n Ideal Candidate: \n\n • Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.\n, • The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team.\n, • Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills.\n, • Has a high level understanding of the responsibilities and requirements of working within a school environment.\n, • Skilled in preforming upgrades to a school IT Network system.\n, • The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check.\n\n The client is offering a salary of between £37,000 – £42,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.

As the IT Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school’s ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school’s IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. \n It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. \n Key Responsibilities include: \n\n • Running the school’s ICT based applications and network infrastructure.\n, • 2nd/3rd line support.\n, • Ensure work is in line with school policies.\n, • Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively.\n, • Take responsibility and line manage the work produced by ICT support staff.\n, • Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems.\n, • Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups.\n, • Training of internal staff.\n\n Ideal Candidate: \n\n • Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.\n, • The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team.\n, • Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills.\n, • Has a high level understanding of the responsibilities and requirements of working within a school environment.\n, • Skilled in preforming upgrades to a school IT Network system.\n, • The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check.\n\n The client is offering a salary of between £37,000 – £42,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.

Do you have multi-site IT support experience but need a bigger role that will give you greater exposure to more IT systems in a smaller geographical area? \n Do you enjoy working with many different types of users but want to learn in a broader technical team and infrastructure? \n How about working with a well funded organisation, moving quickly to implement best of breed products with a clearly defined Digital Strategy, in a growing group of schools. \n If any of this rings true get in touch asap \n You will need to have 1st and some 2nd line technical ability in SOME of the below technologies/areas, but more importantly is being able to work with a range of technology users with kindness, efficiency and excellent communication. \n 365, Windows, Sharepoint, Intune, Defender, MacOS, Jamf, MDM, MFA, iSAMS, Papercut, Ruckus, Cisco, Wifi, AV, Surface Pro, 1:1, iPads, Digital and Cloud first, Safeguarding systems \n In return you will have the opportunity to get involved in a huge range of projects, be challenged, trained and allowed to take on specific areas of responsibility in networking, classroom technologies and various education specific systems.

IT Technician - Site based \n\n • Annual Salary: £35,000 - £39,000\n, • Location: West London \n, • Job Type: Full-time\n\n We are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial. \n Day-to-day of the role: \n\n • Hardware & Desktop Support (Primary Focus):\n \n, • Provide 1st / 2nd line IT support for HQ and dealer network users.\n, • Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals.\n, • Diagnose, repair, and replace hardware components; perform regular preventive maintenance.\n, • Manage IT asset inventory, including procurement, deployment, and lifecycle trackin\n, • \n, • Software & Systems Support:\n \n, • Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.\n, • Support M365 user account creation, permissions, licensing, and configuration.\n, • Assist with onboarding/offboarding processes (accounts, devices, access).\n, • Provide user training and promote best practices across the organisation and retail network.\n \n \n\n \n\n • Network & Infrastructure:\n \n, • Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling).\n, • Liaise with external vendors for network or infrastructure escalations.\n, • Provide IT support to our dealer network, including retail systems, remote access, and OEM applications.\n, • Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms).\n \n, • Security & Compliance:\n \n, • Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies.\n, • Maintain documentation, SOPs, and user guides; contribute to knowledge base development.\n, • Support periodic audits, security checks, and system access reviews.\n \n\n Required Skills & Qualifications: \n\n • 1–3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred).\n, • Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting.\n, • Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment.\n, • Basic networking knowledge (LAN/Wi-Fi, switches, routers).\n, • Awareness of GDPR and experience working under information security policies.\n, • Excellent communication skills with the ability to support users of varying technical levels.\n, • Strong problem-solving skills, organised and capable of managing multiple issues simultaneously.\n, • Customer-focused mindset with a proactive, service-oriented approach.\n\n If you are interested in this position please apply online or for more information please contact me on

Field IT Support Engineer | Orpington | Up to £32,000\n Oscar Technology has partnered exclusively with a leading Managed Service Provider (MSP) near Orpington to recruit a skilled Field IT Support Engineer to join their growing team. Job Description\n As a Field Support Engineer, you will play a key role in delivering high-quality technical support to clients both remotely and onsite. You will be responsible for troubleshooting, maintaining, and deploying IT systems while ensuring excellent customer service and timely resolution of technical issues. \n You will travel to client sites, provide hands-on support, and work closely with the wider service desk team to deliver effective IT solutions. Responsibilities Include:\n\n • Providing 1st and 2nd line IT support to clients both remotely and onsite.\n, • Attending customer locations to diagnose and resolve hardware, software, and network issues.\n, • Installing, configuring, and maintaining desktops, laptops, printers, mobile devices, and peripherals.\n, • Troubleshooting Microsoft 365, Windows operating systems, applications, and user access issues.\n, • Supporting Active Directory environments, including user account creation, permissions, and password resets.\n, • Resolving networking issues including TCP/IP, DHCP, DNS, VPN connectivity, and Wi-Fi troubleshooting.\n, • Carrying out hardware replacements, upgrades, system builds, and device deployments.\n, • Assisting with server administration tasks including file shares, security permissions, and user management.\n, • Supporting backup solutions and assisting with data recovery processes.\n, • Ensuring client IT policies, procedures, and security standards are followed.\n, • Maintaining accurate technical documentation, including site notes, asset records, and knowledge base articles.\n, • Providing excellent customer service while managing client expectations onsite.\n, • Full UK driving licence and willingness to travel to client sites.\nIn Return:\n\n, • Salary up to £45,000\n, • Generous bonus incentives for achieving certifications\n, • Fully funded professional certifications\n, • 25 days holiday + bank holidays\n, • Career progression opportunities within a growing MSP environment\n\n \n \n Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. \n To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. \n This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas. \n As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. \n Role responsibilities \n Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. \n Candidates will have: \n\n • Previous experience in a 1st Line or Service Desk role, within a commercial setting\n, • Proficient with Windows 10/11 and Microsoft Office 365.\n, • Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin.\n, • Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.\n, • Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools\n, • Excellent communication and problem-solving skills with a customer-first mindset.\n, • A drive to learn, develop, and progress within a technical environment.\n\n The salary for this role ranges from £28,000 to £32,000 depending on experience. \n \n

As the Network Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school’s ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school’s IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. \n It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. \n Key Responsibilities include: \n\n • Running the school’s ICT based applications and network infrastructure.\n, • 2nd/3rd line support.\n, • Ensure work is in line with school policies.\n, • Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively.\n, • Take responsibility and line manage the work produced by ICT support staff.\n, • Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems.\n, • Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups.\n, • Training of internal staff.\n\n Ideal Candidate: \n\n • Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.\n, • The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team.\n, • Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills.\n, • Has a high level understanding of the responsibilities and requirements of working within a school environment.\n, • Skilled in preforming upgrades to a school IT Network system.\n, • The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check.\n\n The client is offering a salary of between £40,000 – £44,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.

Field & Service Desk Engineer \n London / Hybrid / Up to £40,000 / Full-Time / Permanent \n The Opportunity: \n We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. \n This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments. \n Responsibilities include: \n\n • Travelling to client sites across London and surrounding areas to deliver onsite technical support\n, • Supporting the internal service desk team remotely when not on client premises\n, • Building and maintaining strong working relationships with client stakeholders\n, • Troubleshooting and resolving complex issues across desktop, server, and cloud environments\n, • Documenting incidents and resolutions\n, • Escalating issues appropriately\n, • Working collaboratively with colleagues\n, • Acting as an ambassador for the business at all times, upholding the company's reputation for quality service\n\n You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require: \n\n • A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential\n, • At least 2 year of field engineering experience, visiting and supporting multiple customer sites\n, • Strong 2nd line service desk background with the ability to manage competing priorities\n, • Microsoft Azure, Active Directory, Windows Server, and Office 365\n, • Microsoft Exchange / Outlook administration\n, • VMware / Hyper-V\n, • Data backup solutions -VEEAM or equivalent\n, • Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration\n, • Strong PC hardware\n, • Software troubleshooting\n, • Excellent communication skills\n, • Professional, client-facing manner\n\n Location \n The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London. \n To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. \n Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. \n Thank you for your interest!

A leading global investment management organisation is looking for an experienced 2nd line Service Desk support engineer to join its Global IT Services team in the City of London. \n This is an L2 technical support position acting as the escalation point between the Service Desk and the wider IT Engineering team. You will provide high-quality technical support to employees, senior stakeholders and VIP users within a fast-paced, international financial-services environment. The role\n You will take ownership of complex incidents and service requests escalated by the Level 1 Service Desk, ensuring issues are investigated, documented and resolved efficiently. \n Responsibilities will include: \n\n • Managing incidents and service requests\n, • Providing desk-side and remote technical support by telephone, email, chat and remote-access tools\n, • Supporting employees, senior executives, VIP guests and international visitors\n, • Troubleshooting Windows, Microsoft 365, networking, VPN and virtual desktop issues\n, • Administering users and groups across cloud and on-premises environments\n, • Supporting Active Directory, Azure, Intune, Microsoft Teams, SharePoint and OneDrive\n, • Mentoring Service Desk technicians and providing guidance on technical issues\n, • Creating internal technical documentation and user-facing support guides\n, • Supporting Azure Virtual Desktop connectivity\n, • Coordinating with third-party suppliers and ensuring services meet agreed standards\n, • Assisting with workstation installations, office moves, hardware, software and peripherals\n, • Contributing to the design, planning and implementation of end-user technology\n, • Supporting cloud provisioning, maintenance, policies and procedures\n, • Participating in IT projects and taking ownership of assigned deliverables\nEvents and meeting-room technology\n A key part of the role will involve providing technical support for internal and external meetings and events. \n This will include: \n\n • Setting up and supporting audio-visual and video-conferencing technology\n, • Supporting Microsoft Teams, Zoom, webinars, live streams and hybrid events\n, • Providing real-time troubleshooting during high-profile meetings, town halls and conferences\n, • Carrying out proactive checks of meeting rooms and event spaces\n, • Working with AV, conferencing and event suppliers\n, • Supporting events involving offices and participants across multiple international locations\nSkills and experience required\n\n, • At least five years' experience in a Service Desk, desktop support or technical support position\n, • Previous experience providing Level 2 or escalation support\n, • Experience with Active Directory, Azure and Microsoft Intune\n, • Strong Microsoft 365 knowledge, including Teams, SharePoint and OneDrive\n, • Experience using ITSM platform\n, • Understanding of Conditional Access and cloud-based identity management\n, • Experience supporting corporate video conferencing and AV technology\n, • Experience troubleshooting Wi-Fi, wired networks, VPNs and virtual desktop environments\n, • Strong incident-management, prioritisation and problem-solving skills\n, • Excellent written and verbal communication skills\n, • Experience supporting senior executives and VIP users\n, • A professional, customer-focused and discreet approach\n, • Ability to work effectively in a busy, international environment\n, • Willingness and ability to work from the London office five days per week\n\n Experience within financial services, investment management or another highly regulated environment would be strongly preferred. \n An ITIL certification would also be advantageous. What is offered\n\n • £Competitive salary\n, • A professional and international working environment\n, • A collaborative and high-performing IT team\n, • Training, mentoring and career-development opportunities\n, • Competitive benefits and wellbeing provisions\n, • 25 days' annual leave\n, • Life and disability insurance\n, • Education and professional-development support\n, • International company events and volunteering opportunities\n, • Long-term career opportunities within a growing organisation\n\n This is an excellent opportunity for an experienced Level 2 support professional who enjoys resolving complex technical issues, supporting demanding users and taking ownership within a global IT environment. \n

A growing, independent MSP supporting SMEs across London and the South East are looking for a customer-focused 1 Line Service Desk Engineer to deliver outstanding support, resolve issues at first contact wherever possible, and build the skills to progress into 2 Line. This is office based 4 days a week with the option to WFH on Friday's.What you'll do\n\n • Provide first-line technical support across Microsoft 365, Windows 10/11 and networking.\n, • Resolve incidents and service requests while delivering excellent customer service.\n, • Troubleshoot Microsoft 365, PCs, printers, VPNs, Wi-Fi and connectivity issues.\n, • Monitor and respond to alerts using HaloPSA, NinjaOne and Hudu.\n, • Escalate complex issues with clear diagnostics and accurate documentation.\nWhat we're looking for\n\n, • At least 1 year's commercial IT support experience (MSP experience desirable).\n, • Good Microsoft 365 administration and Windows troubleshooting skills.\n, • Understanding of DNS, DHCP, TCP/IP and VPNs.\n, • Strong communication skills with a genuine customer-first attitude.\n, • A desire to learn, develop and build a career in IT.\nWhy join us?\n\n, • Independent, technically led MSP with no private equity ownership.\n, • Modern automation-first tools that let you solve problems, not just log tickets.\n, • Clear progression into 2nd Line with funded training and certifications.\n, • Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.\n, • Friendly, supportive team and genuine opportunities to grow as they expand.\nIf you're looking for a 1st Line role where you'll learn quickly, work with modern technologies and have a clear path to the next stage of your career, we'd love to hear from you.

Location: Hybrid working, primarily remote, with approximately two in-person team collaboration days per month in London. The role may also require occasional travel to client sites, predominantly within London, with opportunities for travel across the UK and internationally where business needs require. \n Salary: £30,000 p.a \n Holidays: 25 days’ annual leave plus public holidays. Your annual leave entitlement increases by one additional day for each completed year of service, up to a maximum of 30 days. \n Benefits: \n\n • Investment in your learning through Toro-funded training and professional development.\n, • Generous 5% employer pension contribution.\n, • Health and wellbeing support, including access to wellbeing resources and services.\n, • Access to salary sacrifice schemes for technology, home goods, and other eligible purchases.\n, • Electric vehicle (EV) Salary Sacrifice Scheme.\n, • Flexible, hybrid and remote working to support a healthy work-life balance.\n, • Opportunities to work on varied and meaningful projects across a diverse client base.\n\n Starting: ASAP \n About the Role \n Toro is looking for a technically capable Service Delivery Analyst to join our growing Managed Services team. \n This role is ideal for someone who enjoys solving technical problems, providing excellent customer service and supporting a wide variety of cloud, desktop and infrastructure technologies. \n Working alongside the existing Service Delivery team, you'll be responsible for delivering first and second line IT support to our customers, ensuring incidents and service requests are resolved efficiently whilst maintaining a high level of customer satisfaction. \n We're looking for someone who can bring strong technical knowledge to complement the existing team, particularly across Microsoft 365, Google Workspace, networking and endpoint security. \n Key Responsibilities \n Service Desk & Customer Support \n\n • Act as the first point of contact for customer IT support requests.\n, • Deliver first and second line technical support via phone, email and remote support.\n, • Log, prioritise and manage incidents and service requests through the Helpdesk.\n, • Take ownership of tickets through to resolution, escalating where appropriate.\n, • Maintain accurate documentation and audit trails for all work completed.\n, • Provide an excellent customer experience throughout every interaction.\n\n Microsoft 365 & Google Workspace \n\n • Administer Microsoft 365 environments, including:\n, • Exchange Online\n, • Entra ID (Azure AD)\n, • SharePoint\n, • Teams\n, • Licensing\n, • Administer Google Workspace environments including:\n, • User provisioning\n, • Security settings\n, • Groups\n, • Device management\n, • Support email migrations, mailbox investigations and account administration.\n, • Assist with security hardening and best practice implementation.\n\n Endpoint & Security Management \n\n • Deploy, configure and maintain Windows and MacOS endpoints\n, • Basic macOS troubleshooting (safe mode, disk space, software updates, FileVault)\n, • Support the management of Sophos MDR/XDR\n, • Investigate endpoint security alerts.\n, • Assist with vulnerability remediation and patch management.\n, • Support endpoint compliance and security best practice.\n, • Assist with customer cyber security improvements.\n\n Infrastructure Support \n Provide support for customer infrastructure including: \n\n • Windows Servers\n, • AWS\n, • Azure Active Directory\n, • Group Policy\n, • Backup solutions\n, • Printers\n, • Remote desktop environments\n\n Assist with: \n\n • Backup monitoring and restore testing\n, • Firmware updates\n, • Infrastructure maintenance\n, • Performance investigations\n\n Networking \n Support customer networking environments including: \n\n • Ubiquiti / UniFi\n, • Managed switches\n, • Firewalls\n, • Wireless access points\n, • VPN connectivity\n, • Internet connectivity troubleshooting\n\n User Administration \n\n • Manage starters, movers and leavers.\n, • Provision and decommission user accounts.\n, • Prepare laptops and equipment.\n, • Configure user permissions.\n, • Deliver IT inductions.\n, • Provide basic user training where required.\n\n Asset & Service Management \n\n • Maintain accurate hardware and software asset registers.\n, • Support procurement of IT equipment.\n, • Liaise with suppliers.\n, • Maintain technical documentation.\n, • Follow ITIL service management principles.\n, • Participate in change management processes.\n\n Skills & Experience \n Essential \n\n • Strong customer service and communication skills.\n, • Experience providing 1st and 2nd line IT Support.\n, • Strong Microsoft 365 administration experience.\n, • Experience administering Google Workspace.\n, • Windows 11 administration.\n, • Understanding of Apple ecosystem/Apple IDs/Managed Apple IDs and iCloud.\n, • Active Directory Administration (Entra, Azure AD).\n, • Basic networking fundamentals (TCP/IP, DNS, DHCP, VPN).\n, • Experience supporting endpoint security products.\n, • Excellent troubleshooting skills.\n, • Ability to prioritise multiple support requests.\n\n Desirable \n\n • Sophos Firewall and Endpoint experience.\n, • UniFi networking.\n, • Microsoft Entra ID.\n, • Intune / Endpoint Manager.\n, • Azure.\n, • PowerShell or scripting fundamentals.\n, • ITIL Foundation.\n, • Backup technologies.\n, • Cyber Essentials knowledge.\n, • Experience working within an MSP or Managed Service environment.\n

IT Support Engineer Salary: Up to £42,000 Benefits: 8% pension contribution, annual bonus, private healthcare, training and certifications are funded for. Location: Canary Wharf, London - 3 days a week onsite Hours: 8:30am - 4:30pm or 9am - 5pm Basis: Permanent positionDo you want to be a valued IT Support Engineer working for a global financial company? Do you want to be a part of a team thriving in a growing organisation? Then this IT Support Engineer role will provide you with the opportunity to be a part of a highly experienced team where your passion for IT and your technical skills can be showcased and make an impact on those around you.Typical responsibilities you will have: \n\n • Working in a team of 5\n, • Having 1 and 2 line responsibilities\n, • Managing and resolving typical tickets with customers and external contractors\n, • Office365 migration\n, • Tenant to tenant migration\n\n Aside from typical day-to-day activities you would be involved in, what's also exciting about this IT Support Engineer role is the progression opportunities that are available. Whilst you may start working in 1 and 2 line, there is a clear path to being in 3 line and dealing with more complicated tickets, which is where you can show off your knowledge and expertise with IT and eventually find yourself in a management role.Essential skills required for an IT Support Engineer: \n\n • Microsoft 365\n, • Entra ID\n, • Windows & Windows server\n, • Networking - DNS, DHCP, LAN, WAN\n, • Ticketing systems\n, • Good communication skills\n\n Desirable skills required for an IT Support Engineer: \n\n • Certifications\n, • Linux\n, • VMware or Hyper-V\n\n Why should you apply? In addition to the great benefits package for this IT Support Engineer role, you would be working with what you are best at on a day-to-day basis. Whether it is your ability to work with a vast number of different technologies or troubleshooting different technical issues, your contribution will beneficially impact the organisation and their success is down to your team and the role you played in it.To express your interest, please apply for the role immediately! \n \n IT Support Engineer, 1st/2nd Line, 2nd Line

\n We're working with a well-established and growing provider of managed IT and technology solutions, supporting a broad client base across sectors. As the business continues to expand its managed services offering, they're looking for an experienced Service Desk Manager to take ownership of the day-to-day running of the service desk function and drive continuous improvement in service delivery. \n This is a hands-on leadership role for someone who enjoys building high-performing teams, owning SLAs and KPIs, and being the escalation point when things get tricky. This role is about service desk leadership, technical credibility and client-facing accountability, regardless of which technology stack that experience was built on. \n The Role \n\n • Take full ownership of the service desk team, managing day-to-day workload, rotas, and performance across 1st and 2nd line support.\n, • Act as the primary escalation point for major incidents and complex technical issues, ensuring swift resolution and clear communication with clients throughout.\n, • Own and report on SLAs, KPIs and ticket queue health, identifying trends and implementing process improvements to drive efficiency.\n, • Lead, coach and develop service desk engineers, supporting their technical growth and career progression.\n, • Build and maintain strong client relationships, attending client sites regularly to review service performance and identify opportunities to add value.\n, • Work closely with other internal teams – including projects, networking, security and telephony – to ensure a joined-up approach to service delivery.\n, • Contribute to the development and documentation of service desk processes, procedures and ways of working as the business scales.\n, • Support recruitment, onboarding and training of new service desk team members.\n\n About You \n\n • Proven experience managing or leading a service desk team within an MSP or IT services provider.\n, • Strong technical grounding across core IT infrastructure – Microsoft 365, networking, cloud services and end-user support, with 3rd line experience essential.\n, • Confident owning SLAs, KPIs and reporting, with a track record of driving measurable improvements in service quality.\n, • A natural leader who can motivate a team, manage performance, and lead by example under pressure.\n, • Comfortable being client-facing, with the credibility and communication skills to manage relationships at all levels.\n, • ITIL knowledge or certification is desirable but not essential.\n, • A full UK driving licence, as regular travel to client sites will be required.\n\n

Application Support Analyst | Up to £55,000 + 20% Discretionary Bonus | London (Hybrid) I'm currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers.Key Responsibilities\n\n • Provide 1st and 2nd line support across key business applications\n, • Investigate, diagnose and resolve user issues within agreed SLAs\n, • Act as an escalation point between support teams and technical specialists\n, • Support incident, problem and change management processes\n, • Deliver user onboarding and training sessions\n, • Create and maintain knowledge base articles, FAQs and support documentation\n, • Monitor ticket trends and user feedback to identify service improvements\n, • Support major incidents, system outages and disaster recovery testing\n, • Collaborate with internal teams and third-party providers to ensure excellent service delivery\n, • Drive process improvements and contribute to the modernisation of digital services\nWhat We're Looking For\n\n, • Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role\n, • Strong user-facing and stakeholder management skills\n, • Experience working with ITSM platforms such as ServiceNow or similar\n, • Knowledge of Incident, Problem and Change Management processes\n, • Excellent troubleshooting and analytical skills\n, • Experience documenting support procedures and knowledge articles\n, • ITIL v3, v4 or equivalent service management experience\nWhat's on Offer?\n\n, • Up to £55,000 salary\n, • 20% discretionary bonus\n, • London-based role\n, • Exposure to business-critical global systems\n, • Opportunity to influence service improvements and digital transformation initiatives\n, • Collaborative and supportive team environment\nApplication Support Analyst | Up to £55,000 + 20% Discretionary Bonus | London (Hybrid)

Service Desk Team Leader \n Up to £50,000 per annum + benefits \n London (Farringdon/Chancery Lane) \n Hybrid (3 Days Office / 2 Days Home) \n \n We're looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. \n \n Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. \n \n Key Responsibilities \n\n • \n Lead, coach and develop a team of 1st and 2nd Line Engineers \n • \n Act as an escalation point for technical issues \n • \n Manage ticket queues and ensure SLA targets are met \n • \n Conduct 1-2-1s, performance reviews and coaching sessions \n • \n Allocate workloads and coordinate engineer activity \n • \n Drive service improvements and best practice \n • \n Support incident management and customer escalations \n • \n Remain hands-on and assist the team when needed \n\n \n About You \n\n • \n Previous experience leading or mentoring IT support teams \n • \n Strong background in Service Desk or IT Support environments \n • \n Excellent customer service and stakeholder management skills \n • \n Comfortable working in a fast-paced MSP environment \n • \n Strong organisational and problem-solving skills \n • \n Knowledge of ITIL principles and service management processes \n\n \n If this position sounds like it might be of interest, please feel free to get in touch via email

IT Support Engineer \n 8 week contract - £230 - £240 p/d Inside IR35 \n Location: London \n We are partnering with a successful and growing professional services organisation that is looking to hire an IT Support Engineer to join their small collaborative IT team. This is a short term contract 8 -10 weeks (possibly extendable) to help cover a busy period and support the existing team. This is an urgent requirement and our client is looking for candidates who are immediately available \n The Role \n As an IT Support Engineer, you will act as the first point of contact for IT queries, supporting colleagues across the UK and international offices. You’ll provide hands-on technical support, assist with user onboarding, and help maintain IT systems and equipment to ensure smooth business operations. \n Key Responsibilities \n\n • Provide 2nd line IT support to users across the UK and global offices.\n, • Log and resolve IT issues via phone, email, and face-to-face, keeping users updated.\n, • Configure, maintain and test IT services, including meeting room technology and shared equipment.\n, • Support Microsoft 365 applications, Windows 10/11, Active Directory, and Azure environments.\n, • Assist with the setup of new IT equipment, including desktop builds and network cabling.\n, • Deliver IT inductions and training for new joiners.\n, • Collaborate with third-party suppliers and escalate issues where needed.\n, • Take part in project-based work with the wider IT team.\n\n About You \n\n • Experience in a 2nd line IT support role, including deskside support.\n, • Knowledge of Windows OS, Microsoft Office/365, Active Directory, and Azure.\n, • Strong communication skills, confident working with staff at all levels.\n, • Organised, proactive, and able to manage your own workload effectively.\n, • Keen to develop within a busy, medium-sized international business.\n, • Nice to have: CompTIA A+, Network+, Microsoft 365 or CCNA certifications. ITIL Foundation\n\n The client needs to fill this urgently and can't consider candidates who are not immediately available \n This contract is inside IR35

My Financial Services client based in London (near London Bridge Station), have an urgent requirement for Desktop Support Engineer (2nd Line), to join the business on an initial 12 month contract with extensions anticipated. \n \n ROLE: - \n\n • Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions.\n, • Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools.\n, • Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching.\n, • Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management.\n, • Oversee and standardize the configuration, deployment, and imaging process for all new hardware.\n\n \n REQUIRED SKILLS: - \n\n • Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints.\n, • Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF).\n, • Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations.\n, • Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting.\n\n \n Please submit your most recent CV in application to this role.

\n Job Title: 2nd Line Support Engineer \n Location: Near Richmond, London (On-site) \n Salary: £38,000-£40,000 per annum \n Overview \n We’re hiring a 2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. \n Key Responsibilities \n\n • Provide 2nd line support across Microsoft, cloud, and network environments\n, • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions\n, • Assist with cloud administration, updates, and system improvements\n, • Coordinate workloads across engineers and support day-to-day service delivery\n, • Build strong client relationships and deliver excellent customer service\n\n Skills & Experience \n\n • Experience in a 2nd line role within an MSP\n, • Strong knowledge of Microsoft 365, Windows environments, and basic networking\n, • Exposure to firewalls (FortiGate desirable) and MDM solutions\n, • O365 conditional access and SharePoint setup\n, • PowerBI knowledge advantageous\n, • Good communication and organisational skills\n

Robert Half Technology are assisting a market leading consultancy based in central London to recruit a 2nd Line Support Engineer \n Role \n\n • The 2nd Line Support Engineer will be front line call resolution for all IT related issues to the internal business\n, • Responsible for desktop, laptop and application standardisation, provision, and support.\n, • Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc…)\n, • Active Directory user account management, access and network administration based on company standards and policies\n, • Ensure all support calls within the call logging system follow defined processes and procedures\n, • Deliver outstanding customer service, perception and satisfaction to all IT users and customers\n, • Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate.\n\n Profile \n\n • The 2nd Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment.\n, • Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange\n, • Ability to provide "hands on" 1, and 2 level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely\n, • Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools\n, • Working knowledge of Backup Software and common backup and restoration tasks\n, • Printer administration and management, including changing consumables and managing stock supplies;\n, • Great MS Office 365 skills and support of the Office suite of applications\n\n Company \n\n • Market leading consultancy with offices in London\n, • On-site required - London based\n\n Salary & Benefits \n The salary range/rates of pay is dependent upon your experience, qualifications or training. \n Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. \n This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. \n Key Responsibilities: \n\n • Act as the first point of contact for IT queries, incidents, and service requests from users.\n, • Provide technical assistance across office and vessel environments.\n, • Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.\n, • Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.\n, • Assist with user account administration and access requests using Active Directory.\n, • Provide remote support using appropriate remote support tools.\n, • Maintain IT asset information and update technical documentation.\n, • Monitor equipment performance and assist with maintaining system reliability.\n, • Support hardware deployments, upgrades, and equipment replacements.\n, • Escalate more complex infrastructure issues when required.\n, • Work with external vendors and suppliers where necessary.\n, • Follow IT policies and Cyber Security procedures.\n, • Support IT projects as required.\n\n Skills & Experience: \n\n • Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.\n, • Experience supporting desktop and laptop hardware.\n, • Knowledge of Windows 10 and Windows 11.\n, • Understanding of Active Directory user administration.\n, • Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.\n, • Experience supporting printers and peripheral devices.\n, • Strong troubleshooting and problem-solving abilities.\n, • Good communication skills with the ability to support users effectively.\n, • Ability to work independently and as part of a team.\n\n Desirable: \n\n • A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.\n, • Previous experience within an IT support or Helpdesk role.\n\n The Ideal candidates previously worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician \n What's on offer: \n\n • Competitive salary.\n, • Long-term career development opportunities.\n, • The opportunity to develop technical skills within a global working environment.\n\n Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. \n Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. \n Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Job Title: 1st/2nd Line Support Engineer \n Location: Near Richmond, London (On-site) \n Salary: £30,000-£35,000 per annum \n Overview \n We’re hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. \n Key Responsibilities \n\n • Provide 2nd line support across Microsoft, cloud, and network environments\n, • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions\n, • Assist with cloud administration, updates, and system improvements\n, • Coordinate workloads across engineers and support day-to-day service delivery\n, • Build strong client relationships and deliver excellent customer service\n\n Skills & Experience \n\n • Experience in a 2nd line role within an MSP\n, • Strong knowledge of Microsoft 365, Windows environments, and basic networking\n, • Exposure to firewalls (FortiGate desirable) and MDM solutions\n, • O365 conditional access and SharePoint setup\n, • PowerBI knowledge advantageous\n, • Good communication and organisational skills\n\n

IT Support Engineer \n Business Intelligence Sector \n Up to 38K, depending on experience + benefits \n Permanent \n West End \n Hybrid \n 3-IT/RvF \n \n About the Client: \n VWA is working with a highly respected international advisory firm that operates at the intersection of risk, strategy and intelligence. They are looking for a proactive IT Support Engineer to join the team. \n About the IT Support Engineer role: \n This is a hands-on IT Support Engineer role supporting employees across the organisation, providing both first and second-line technical support while helping to maintain and improve IT infrastructure, Microsoft 365 environment, cybersecurity posture and business systems. Responsibilities will include (but are not limited to): \n\n • Provide first and second-line IT support to employees across the organisation.\n, • Take ownership of incidents and service requests from investigation through to resolution, ensuring excellent customer service throughout.\n, • Troubleshoot Windows, Microsoft 365, networking, VPN, printing, hardware and application issues.\n, • Support and maintain network infrastructure, including switches, wireless networks and firewalls.\n, • Support cybersecurity activities\n, • Provide guidance and technical support to junior members of the IT team as the department grows.\n, • Support on additional ad-hoc tasks, as required.\n\n Essential Skills and Experience: \n\n • Previous hands-on experience in a 2nd Line IT support role or equivalent.\n, • Strong troubleshooting skills across Windows 11, Microsoft 365 and end-user computing.\n, • Excellent working knowledge of Microsoft 365 administration and support.\n, • Experience supporting Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive.\n, • Experience administering Microsoft Intune or another endpoint management platform.\n, • Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.\n, • Experience using service desk and ticket management systems.\n, • Experience supporting both office-based and remote users.\n, • Strong analytical and problem-solving skills with a logical approach to troubleshooting.\n, • Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.\n, • Demonstrable experience managing technical issues independently with minimal supervision.\n, • Proactive, able to work well independently and as part of a team\n, • Strong attention to detail\n, • Able to take ownership of problems through to resolution\n\n Additional Information: \n\n • Salary up to £38K, dependent on experience plus excellent benefits\n, • Hybrid working pattern available once settled in the role\n, • West End office location\n\n If you have relevant experience and are interested in this opportunity, apply today!

Robert Half have partnered with a UK Based non for profit organisation to recruit for a 1st / 2nd Line Support Engineer to join hire IT team on an initial 3-month contract. \n You'll be the first point of contact for staff experiencing technical issues, providing hands-on support and troubleshooting across hardware, software, and network systems, while also handling more complex escalations that fall into 2nd line. \n This is a great opportunity for someone who enjoys variety, works well independently, and wants to make a tangible difference by supporting a team focused on social impact. Responsibilities:\n\n • Mac and Windows troubleshooting.\n, • Provide 1st and 2nd line technical support to staff via phone, email, and ticketing system\n, • Log, triage, and resolve incidents and service requests within SLA\n, • Troubleshoot hardware, software, printer, and network connectivity issues\n, • Set up and configure new starter equipment (laptops, mobiles, accounts)\n, • Manage user accounts and permissions (Active Directory / Office 365 / Google Workspace)\n, • Escalate unresolved issues to 3rd line or external suppliers where appropriate\n, • Maintain accurate records of incidents, resolutions, and asset inventory\n, • Support with basic network and server troubleshooting\n, • Contribute to IT documentation and knowledge base articles\n, • Assist with IT projects and rollouts as required\nExperience:\n\n, • 2-4 years experience within 1/2nd Line Support\n, • Proven experience in a 1st/2nd line support or service desk role\n, • Strong working knowledge of Windows 10/11, Office 365, and Active Directory\n, • Proficient with both Mac and Windows IT Support\n, • Experience with ticketing systems (e.g. ServiceNow, Freshservice, Zendesk)\n, • Solid troubleshooting skills across hardware, software, and connectivity issues\n, • Excellent communication skills, with the ability to explain technical issues to non-technical users\n, • Strong organisational skills and ability to manage a varied workload\nContract:\n\n, • 3-month initial contract with potential to extend\n, • Opportunity to support a mission-driven organisation making a real difference\n, • Based in London - 3 days per week onsite\n\n Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Head of Operations – Technical Support – Key Responsibilities:- Manage the client service delivery and technical teams, covering 1st, 2nd, and 3rd line support- Manage the relationship with external providers including the management of their ticketing system- Be a point of contact for any major

Who we are \n Trace Solutions is a pioneering, employee-owned software company that builds enterprise-grade property management and accounting systems. For over 50 years, our software has served as the technological backbone for major UK managing agents and housing associations. We are a mid-sized organisation of around 60 people, based in Clerkenwell in central London, with a strong focus on providing exemplary service and cultivating absurdly happy customers. \n The development function at Trace Solutions brings together deep industry heritage and modern innovation across two core teams. Our PowerBuilder Development Team is dedicated to supporting and enhancing our highly successful, enterprise-grade legacy platform (built on a PowerBuilder and SQL Server architecture). Concurrently, our Web Development Team is tasked with building Mojo, a cutting-edge, cloud-based platform destined to completely replace TRAMPS/BlueBox/o6ix. A critical bridge between these systems is our data infrastructure, which has a reputation for rock-solid reliability. \n \n Some of our team’s core values are: \n\n • Psychological Safety: We foster a respectful, no-blame working environment where everyone has a right to be heard and mistakes are treated as learning opportunities.\n, • Collaborative Mindset: We work together, actively asking for support when we need it and freely offering it when we can.\n, • Pragmatic Excellence: We take pride in our code quality but remain practical and solution-oriented when balancing business-critical deadlines.\n\n \n How we work \n Our engineering function is organised into small teams, with time split across three core areas: \n\n • Core Product Development\n, • Client Requests\n, • 2nd/3rd-Line Support\n\n We operate a hybrid working model with a minimum of 2 days per week in our London office. We choose to work this way because we value face-to-face collaboration, team brainstorming, and peer-to-peer mentoring. \n \n What we are looking for \n Summary \n The SQL Developer & Database Performance Specialist is expected to be our internal "SQL Whisperer." You will have a profound understanding of how database queries execute inside Microsoft SQL Server, coupled with a passion for hunting down reporting efficiencies and improving system performance. This role is a hands-on technical position embedded within the engineering cycle, acting as a critical bridge between legacy reporting logic and modern cloud database architecture. \n \n Your primary mission will be to ensure our core SQL Server database runs optimally to support current TRAMPS/BlueBox/o6ix installations, while providing the clean execution paths needed as we transition to our modern cloud future. Additionally, you will act as the go-to technical resource across all squads: writing new, optimised T-SQL queries for emerging product features, diving into the database to diagnose and resolve reported application bugs, and inefficiencies to ensure our platforms run flawlessly. \n \n Technical skills \n We'd expect some familiarity with: \n\n • Deep profiling of database queries using SQL Server Management Studio (SSMS), Plan Cache analysis, and Extended Events.\n, • Reading and evaluating Execution Plans to spot performance bottlenecks (e.g., expensive table scans, bad cardinality estimates, or costly joins).\n, • Designing and implementing advanced indexing strategies specifically optimised for heavy read/reporting workloads.\n, • Writing, refactoring, and optimising complex T-SQL queries, database views, and stored procedures.\n, • Diagnosing database resource issues such as locking, blocking, or parameter sniffing.\n, • Working with version control systems such as Git\n\n \n Bonus points for any of the following: \n\n • Experience working alongside legacy client-server application logic (such as PowerBuilder) where code cannot easily be modified on the front-end.\n, • Exposure to property management software, multi-ledger accounting, or related business domains\n, • An interest and some experience in using AI tools (such as Claude Code) to assist with query construction, debugging, and productivity.\n, • Agile working practices and Scrum ceremonies.\n\n \n Personal Skills & Mindset \n\n • Analytical Thinker: Demonstrates strong problem-solving skills and genuinely enjoys uncovering the "why" behind sudden drops in query or database performance.\n, • Proactive Growth: Takes active steps to continuously improve your own technical and professional skills.\n, • Resourceful Collaboration: Can investigate issues independently but seeks input from others when appropriate and shares knowledge openly.\n, • Pragmatic Problem Solver: Comfortable evaluating trade-offs between complex database redesigns and fast, effective tactical fixes (like an index or a quick query rewrite).\n, • Clear Communicator: Communicates effectively with both technical and non-technical colleagues, ensuring complex performance risks are easily understood.\n\n \n Responsibilities of the Role \n\n • Performance Optimisation: Methodically hunt down, isolate, and resolve slow-running reporting queries across both the legacy TRAMPS/BlueBox/o6ix system and Mojo platform workflows.\n, • Query Crafting: Write clean, efficient, and highly optimised new T-SQL queries and procedures to support emerging product features in the cloud ecosystem.\n, • Defect Investigation: Actively partner with developers and 2nd/3rd-line support to diagnose, trace, and debug complex data-related application bugs.\n, • Index Architecture: Design, monitor, and maintain indexing structures across our property schemas to maximise read efficiency while minimising structural overhead.\n, • Environment & Data Support: Assist engineering teams with complex query plans, test data design, and performance-profiling inside our development and staging database environments.\n\n \n What we offer \n At Trace Solutions, we believe that great work happens when people feel supported, valued, and genuinely engaged. In joining us, you'll become part of a collaborative, employee-owned business where your contribution matters and your development is taken seriously. \n We offer a culture built on transparency, innovation, and mutual respect — with real opportunities to grow your skills, take on meaningful work, and make a lasting impact in the PropTech space. \n In addition, we offer: \n\n • Enhanced pension scheme\n, • 25 days annual leave (plus bank holidays)\n, • Life assurance\n, • Group Income Protection\n, • Hybrid working arrangements (2 days a week in our Clerkenwell office)\n\n \n Equal Opportunities \n \n Trace Solutions is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome applications from people of all backgrounds, identities, and experiences. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. \n

Cloud & AI Application Administrator \n \n\n • Location: Central London (Hybrid – Tuesday, Thursday + 1 flex day)\n, • Salary: £50,000 – £60,000\n, • Position Type: 12-Month Fixed Term Contract (FTC) – With a strong view to go permanent\n, • The Summer Perk: 2:00 PM finishes every single Friday from now until September!\n\n \n Norton Blake has partnered with a top-tier, global media and entertainment powerhouse to find their very first Cloud & AI Application Administrator. \n \n This is a brand-new, strategically vital position for the business. Because it is the first role of its kind, you are stepping into a highly anticipated position with massive internal backing, total ownership to shape your own day, and a clear path toward a permanent career move. \n \n The Opportunity \n \n As our client adopts a growing portfolio of AI-enabled and cloud-based business applications, you will act as the operational custodian of these platforms. Your job is to ensure these tools are effectively managed, secure, cost-efficient, and technically aligned with enterprise needs. \n \n Crucially, this is platform-focused, not end-user side. You won't be handling daily desktop support, resetting user passwords, or fixing hardware. Instead, you'll be managing the backend ecosystem, security governance, and application lifecycle. \n \n What You’ll Be Doing \n \n\n • Platform Governance: Manage the daily operations, access configurations (RBAC, SSO), and lifecycle management of cloud and enterprise SaaS applications.\n, • Cost & Optimization: Monitor SaaS billing, track API consumption, flag cost anomalies, and help leadership optimize tech-spend.\n, • Stakeholder Management: Partner directly with application "Super Users" and "Power Users" across the business to align tools with operational workflows.\n, • Cross-Functional Collaboration: Work closely with internal teams across InfoSec, Procurement, Legal, and Operations.\n, • Shadow IT Reduction: Actively reduce Shadow IT Cloud services by promoting the adoption of approved, secure, and supported SaaS alternatives.\n\n \n What We Are Looking For \n \n We don't need a deeply specialised, hardcore programmer. We are looking for a well-rounded technical professional who understands IT environments inside and out. \n \n\n • The Background: You have successfully progressed through the ranks of 1st, 2nd, and 3rd-line support, giving you an excellent, holistic grasp of IT infrastructure.\n, • Proficiency in user access management: Including RBAC, provisioning workflows, and SSO integration\n, • Understanding of cloud platform security: Data encryption, API security, audit logs)\n, • Strong technical concepts: Familiarity with APIs, webhook integrations, and system interoperability.\n, • Cloud Agnostic: You possess a strong understanding of cloud platforms, feeling comfortable whether the environment is Azure, AWS, or GCP.\n, • SaaS & AI Exposure: Experience administering enterprise SaaS platforms (desirable proficiency includes Box.com, Adobe Cloud) and exposure to common GenAI/automation tools.\n, • The Right Personality: A true self-starter. You don't need to be micro-managed; you take total accountability for your work and can translate complex technical considerations into plain business language.\n, • Stakeholder Savvy: High-caliber communication skills. While industry experience doesn't matter, this is a prestigious, top-tier global company, so absolute professionalism when dealing with senior power users is a must.\n\n \n Ready to Apply? \n \n If you have a strong 1st-to-3rd line foundation, a passion for cloud platforms, and want to kick off a 12-month contract that has every intention of becoming permanent—all while enjoying early Friday finishes all summer—apply directly to Norton Blake today!

Technical Operations Assistant – Support & Training \n \n Location: London Head Office, Park Royal or Warmup Luton office / hybrid working by agreement \n Department: Technical Operations \n Reports to: Technical Director \n Salary: £28,860–£35,000 per annum, depending on experience, plus discretionary bonus aligned to the TechOps structure \n \n About Warmup and the ProTech team \n Warmup is a global leader in smart, energy-efficient heating, designing and supplying trusted underfloor heating systems, controls and connected heating solutions for homes, installers, distributors and commercial projects around the world. We have supplied underfloor heating systems to more than 2.5 million homes worldwide and continue to grow through practical innovation, product quality and excellent technical support. \n You will join ProTech, Warmup’s technical engine room: a collaborative, hands-on team that turns product knowledge into better customer outcomes. ProTech supports global Client Services, Sales, Marketing, Technical Writing and product teams by solving escalated technical issues, improving installer guidance, creating training, and building the knowledge systems that help colleagues and customers get the right answer faster. This is a team for people who enjoy understanding how things work, translating technical detail into clear guidance, and making support smarter, more consistent and more scalable. \n \n About the role \n As Technical Operations Assistant – Support & Training, you will support the ProTech team with supervised 2nd-line technical assistance, product training logistics, technical content preparation and knowledge-base maintenance. You will build practical Warmup product competence while helping improve the quality, consistency and accessibility of our technical support resources. \n \n What you’ll do \n\n • Support supervised 2nd-line technical assistance by preparing triage packs, gathering photos, wiring diagrams and configuration captures, and reproducing issues on bench rigs where required.\n, • Draft workaround and permanent fix notes for review, then help publish approved guidance to Q&A and Knowledge Centre resources.\n, • Maintain simple case logs of novel issues and outcomes for leadership review.\n, • Support training delivery by managing calendars, invites, attendee communications, attendance tracking, feedback surveys and action lists.\n, • Build training module assets such as slides, handouts, checklists, scripts, storyboards and screen-captures.\n, • Co-deliver training modules under supervision as your competence grows.\n, • Draft and maintain Operation and Maintenance guides, Quick Start guides and Help Sheets with peer review, version control and accessibility in mind.\n, • Assist with demonstration installs, filming support and practical validation of guidance.\n, • Draft technical communications such as training updates, SharePoint posts and short blogs for review before publication.\n\n \n What we’re looking for \n\n • Technical aptitude and the ability to follow product instructions, capture installation details and learn practical product knowledge.\n, • Clear written communication and the ability to explain technical information in simple, accurate language.\n, • Good organisation, time management and attention to detail.\n, • Confidence gathering evidence such as photos, wiring diagrams, configuration captures and installation notes.\n, • Ability to follow review processes and seek approval before publishing customer-facing content.\n, • Comfortable using Microsoft 365 and collaboration tools.\n, • Experience in technical support, customer service, installer support, construction, trades, product support, training coordination or content creation would be helpful.\n, • Knowledge of underfloor heating, heating controls, electrical principles, wiring regulations or construction practice is desirable but not essential.\n\n \n What we offer \n\n • Salary of £28,860–£35,000 per annum, depending on experience.\n, • Discretionary bonus aligned to the TechOps structure.\n, • Employer pension contributions in line with government requirements.\n, • Private healthcare after successful completion of probation, subject to scheme rules.\n, • Life assurance of 4x salary.\n, • Income protection insurance covering 50% of salary in the event of qualifying long-term illness.\n, • 24 days’ annual leave in the first calendar year, pro-rated as applicable.\n, • Eyesight checks and a contribution towards glasses.\n, • Cycle to work scheme.\n, • A supportive route into a specialist technical career, with hands-on product learning, mentoring and opportunities to contribute to global support and training resources.\n\n \n Application note \n If you are interested in either role, please send your CV and a short covering note explaining which position you are applying for and why the ProTech support and training work appeals to you. All information received will be kept in strict confidence and used only for employment-related purposes. Whilst the role is advertised as hybrid, the first four weeks will require attendance in the office four days per week.

Technical Operations Specialist – Support & Training \n \n Location: London Head Office, Park Royal or Warmup Luton office / hybrid working by agreement \n Department: Technical Operations \n Reports to: Technical Director \n Salary: £35,000–£45,000 per annum, depending on experience, plus discretionary bonus aligned to the TechOps structure \n \n About Warmup and the ProTech team \n Warmup is a global leader in smart, energy-efficient heating, designing and supplying trusted underfloor heating systems, controls and connected heating solutions for homes, installers, distributors and commercial projects around the world. We have supplied underfloor heating systems to more than 2.5 million homes worldwide and continue to grow through practical innovation, product quality and excellent technical support. \n You will join ProTech, Warmup’s technical engine room: a collaborative, hands-on team that turns product knowledge into better customer outcomes. ProTech supports global Client Services, Sales, Marketing, Technical Writing and product teams by solving escalated technical issues, improving installer guidance, creating training, and building the knowledge systems that help colleagues and customers get the right answer faster. This is a team for people who enjoy understanding how things work, translating technical detail into clear guidance, and making support smarter, more consistent and more scalable. \n \n About the role \n As Technical Operations Specialist – Support & Training, you will provide specialist 2nd-line technical support, own and improve product training, and create clear, accurate technical content for Warmup’s global teams and installer audiences. You will resolve escalated issues wherever possible, capture root causes and recurring patterns, and turn that learning into stronger guidance, better knowledge-base content and more effective training. \n What you’ll do \n\n • Provide 2nd-line technical support for escalations from global Client Services, diagnosing issues using logs, photos, videos, installation details and bench testing where required.\n, • Resolve common and complex issues wherever possible, escalating only novel or higher-risk cases with clear handover packs for the Technical Director.\n, • Create, deliver and continually improve product training for internal teams and external installers, including session planning, practical exercises, facilitator notes, feedback loops and follow-up improvements.\n, • Author and maintain user-facing technical collateral including Operation and Maintenance guides, Quick Start guides, Help Sheets and manual updates.\n, • Build and curate internal Q&A content and customer-facing Knowledge Centre material, tagging content for AI-assisted self-service and using support patterns to reduce repeat queries.\n, • Create and support digital learning assets such as video tutorials, e-learning modules, storyboards, scripts and interactive guidance in collaboration with Marketing.\n, • Perform demonstration installs, validate instructions from an installer’s perspective and contribute to selective practical or field validation work.\n, • Publish technical communications such as training updates, SharePoint posts and short blogs on underfloor heating, controls and regulatory themes.\n\n \n What we’re looking for \n\n • Experience providing technical support, product guidance or troubleshooting in a structured service environment.\n, • Strong written communication, with the ability to make technical information clear, accurate and useful for non-specialist audiences.\n, • Confidence delivering product or technical training to colleagues, installers or customers.\n, • Logical troubleshooting skills and the ability to gather and interpret evidence from photos, videos, logs, wiring details and installation information.\n, • Good organisation, attention to detail and confidence maintaining records, schedules and follow-up actions.\n, • Experience creating guides, FAQs, help sheets, training decks, knowledge-base entries or similar technical content.\n, • Proficiency with Microsoft 365; experience with Adobe Creative Suite, e-learning tools or CAD is desirable.\n, • Knowledge of underfloor heating, heating controls, electrical products, construction products or building services is desirable.\n\n \n What we offer \n\n • Salary of £35,000–£45,000 per annum, depending on experience.\n, • Discretionary bonus aligned to the TechOps structure.\n, • Employer pension contributions in line with government requirements.\n, • Private healthcare after successful completion of probation, subject to scheme rules.\n, • Life assurance\n, • Income protection\n, • 24 days’ annual leave in the first calendar year, pro-rated as applicable.\n, • Eyesight checks and a contribution towards glasses.\n, • Cycle to work scheme.\n, • A supportive, practical team environment with opportunities to build specialist technical expertise and contribute to global learning resources.\n\n \n Application note \n If you are interested in either role, please send your CV and a short covering note explaining which position you are applying for and why the ProTech support and training work appeals to you. All information received will be kept in strict confidence and used only for employment-related purposes. Whilst the role is advertised as hybrid, the first four weeks will require attendance in the office four days per week.

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.OVERVIEW OF THE DEPARTMENT/SECTIONMUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the top financial groups globally with a vision to be “the world's most trusted financial group”, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, MUFG Bank, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.Please visit our website for more information - mufgemea.comOverview of Credit Office for EMEA (“ECrO”):ECrO is a 2nd Line of Defence (“2LoD”) function responsible for corporate banking credit for non-Japanese corporates, non-Japanese FIs, and non- Japanese Sovereigns (collectively Global Corporates).Its major functions are outlined as follows:Assessment and management of credit risks and related risksAssessment and management of country risksManagement of problematic assetsMonitoring, reporting and early actionPortfolio analysis and managementOverview of Structured Finance Credit Office (“SFCO”)SFCO (formally known as Investment Banking Credit Division) is a 2LoD function responsible for analysing, approving, sanctioning and monitoring the credit quality of structured finance transactions, including;Project FinanceStructured Trade FinanceAircraft FinanceAsset-backed Finance (inc. Securitisation)SFCO is a global department, office being located in Tokyo, New York, Los Angeles, Singapore and London. London office (SFCO (EMEA)) is responsible for the EMEA region and we work closely to ensure global consistency in credit approvals.NUMBER OF DIRECT REPORTSN/AMAIN PURPOSE OF THE ROLE Reviewing securitisation credit applications received and making balanced, timely and thoughtful credit decisions within the firm’s risk appetite or making recommendations to senior management, depending on the approval authorities, on transaction specific files as well as continuously and actively monitoring the portfolio in line with internal policies and applicable regulatory guidelines.Responsible for proactive solutions driven engagement with front line on deal specific and/or strategic developments through guidance, direction, feedback and identification of red flags or breaches of internal guidelines and policies. To support Group Heads to direct the continuous development of CIB Credit for EMEA’s credit risk framework, risk appetite portfolio monitoring and early warning frameworks in line with shareholders, client and regulatory expectations.To make recommendations to senior management on transaction specific files as well as continuously and actively monitoring the portfolio in line with internal policies and applicable regulatory guidelines.KEY RESPONSIBILITIESSpecifically, VP will be accountable and responsible for taking appropriate action with respect to the Securitisation Credit Team including:Reviewing credit applications received and making recommendations to senior management on transaction specific files as well as continuously and actively monitoring the portfolio in line with internal policies and applicable regulatory guidelines. Ensure a high quality of written and verbal work.Responsible for making balanced, timely and thoughtful credit decisions within the firm’s risk appetite.Responsible for proactive solutions driven engagement with front line on deal specific and/or strategic developments through guidance, direction, feedback and identification of red flags or breaches of internal guidelines and policies. Escalating issues to Directors or the team head as appropriate.Responsible as a VP within CIB Credit for EMEA for supporting strategic initiatives.Responsible for developing knowledge of the various types of industries, sectors, countries, players and financial and legal structures within Securitisation and commitment to further learning.Demonstrate the Risk Culture Pillars; taking accountability for identifying and mitigating risk; actively managing risk within the department; remaining curious by taking proactive ownership; role modelling the risk partnership with colleagues in 1LOD and 2LOD; and being willing to challenge existing practice and be proactive and positive to change.Responsible for representing the credit division at internal forums within the region.WORK EXPERIENCEEssential:Substantial (5 years+) experience in a (preferably) credit or structuring role in securitisation transactionsDetailed knowledge and understanding of a range of asset classes inc. auto & consumer credit, RMBS and trade receivablesSound knowledge of working capital (receivables/asset backed) transactions/other structured productsSufficient experience working in financial institutions carrying out credit work for corporate and/or structured finance areaAdequate experience in corporate banking and/or structured finance. Preferred: Proven experience in investment banking in credit or front officeCredit, rating agency, legal or accounting backgroundSKILLS AND EXPERIENCEFunctional / Technical CompetenciesEssentialSufficient credit assessment and credit risk management skillsThorough knowledge of credit, risk management, market and legal aspects of securitisationAdequate relevant industry experience with a deep area of credit specialismIn depth knowledge of credit and risk principles, products, derivatives and managementSufficient experience in dealing with regulatory audits associated to creditAdvanced interpersonal skills with ability and experience to communicate to both senior management and junior members of staff.Coaching and development skills.Education / Qualifications:EssentialBachelor Degree Preferred:Masters DegreePERSONAL REQUIREMENTSExcellent communication skillsResults driven, with a strong sense of accountabilityA proactive, motivated approach The ability to operate with urgency and prioritize work accordinglyStrong decision making skills, the ability to demonstrate sound judgementA structured and logical approach to workStrong problem solving skillsA creative and innovative approach to workExcellent interpersonal skillsThe ability to manage large workloads and tight deadlinesExcellent attention to detail and accuracyA calm approach, with the ability to perform well in a pressured environmentStrong numerical skillsExcellent Microsoft Office skills A confident approach, with the ability to provide clear direction to your teamThe ability to lead a high performing teamA strategic approach, with the ability to lead and motivate your teamThe ability to articulate and implement the vision/strategy for CIB Credit for EMEAPERFORMANCE AND DUTIESThe role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.As duties and responsibilities change, the job description will be reviewed and amended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.MANAGING CONFLICTS OF INTERESTThe role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.SummaryLocation: LondonType: Full time

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!Figma is looking for a Director, Enterprise Sales (2nd line leader) to shape our sales strategy and collaborate with teams across the company. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma we think creatively, lift constraints that block our imagination everyday, and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll collaborate with our existing customer base and potential customers in driving meaningful relationships that make valuable contributions to the customer experience and revenue to our bottom line.Our next team member will have an agile, dynamic mentality, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As a Director, Enterprise Sales, you will lead a team of Account Executives responsible for the engagement, expansion and retention of our rapidly growing customer base. You will report to the VP of Northern EMEA.This is a full time role that can be held from our London hub. What you'll do at Figma:Evaluate and implement playbooks, and systems needed to support a high-growth teamTest and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories Develop strong internal partnerships and collaborate cross functionally to increase revenue opportunities to improve deal progressionsBuild, develop, and inspire a team of high-performing Account Executives and leaders by creating scalable, data driven processes that drive team and company goalsBe accountable for selling to existing customers and net new customers Interview, hire, and train new team members as we scale the business and companyWe’d love to hear from you if you have:10+ years of experience in sales and 5+ years of experience developing teamsPrior experience leading both managers and Enterprise Account Executives Proven experience leading and building successful, collaborative, and hard-working sales teamsA proven track record of leading Sales teams to consistently meet and exceed goalsUnderstanding of our technical and competitive landscapeWhile it’s not required, it’s an added plus if you also have:1+ years of experience in second line leadership within a B2B SaaS companyExperience using or working with Figma, or other UX/UI experienceAbility to thrive in a constantly changing and evolving environmentExperience with Command of the Message or MEDDIC sales methodologyAt Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible locationEnabling closed captioning on video conferencingEnsuring all written communication be compatible with screen readersChanging the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

IT Infrastructure ManagerQuant Capital is urgently looking for an IT Infrastructure Manager to join our high profile client.Our client is well-known fintech in the WRAP and SIPP market as a full-service provider. In your role as Infrastructure Manager, you will lead in the management and development of Microsoft based server, communications and cloud solutions for the group. You will be responsible for the design and implementation of new technology as well as providing support for existing systems and related technology. Leading a small internal team of engineers, you will be responsible for the day-to-day management of infrastructure operations as well as technical improvement and change projects. The Infrastructure Manager on a day to day basis will:• Providing technical leadership, coaching, and management of the Infrastructure team • Providing oversight and reporting of key deliverables to management • Responsibility for the design and delivery of new Windows-based infrastructure design including Azure, on-premise and hybrid solutions • Managing the Hybrid cloud infrastructure including servers, storage, security and virtualization • Providing clear and consistent documentation of systems and architecture, design, configuration, and testing evidence • Providing solution designs, costings, and basic project management for the duration of any implementation • Liaising in the development of desktop builds/images where integration with server infrastructure is required • Ownership of technical Backup, DR (Disaster Recovery) and Business Continuity for all server-based solutions. • Providing 2nd line support for complex queries relating to infrastructure issues • Ensuring infrastructure components are correctly registered and tracked with the asset and configuration management database. • Controlling of key system configuration parameters • Keeping application software levels and patches up to date • Maintaining test and development environments.Infrastructure Managers must have: • Experience of leading and developing technical engineers • Microsoft infrastructure-related qualification(s) (e.g. MCSE) • Experienced in the design and implementation of MS Azure-based services including ADFS, Virtualisation, SaaS and PaaS • Experience of the implementation and management of resilient services including load balancing, availability sets, geo-redundancy, Azure system updates • Experience of Azure DR and backup solutions • Experience of Office365 interoperability • Solid experience of managing on-premise and hybrid server solutions • Proficient in the use of Microsoft Office products • Ideally Exposure to IS27001 standards. • Basic network/comms experience (IP, Routing, VLAN)As this is a niche sector expect a serious package as well as the autonomy to create new and unique solutions and the ear of the CTO and CEO of a global firm.My client is based in LondonIT Manager, Infrastructure, Cisco, Windows Server

RISKOur Risk teams develop comprehensive processes to monitor, assess, and manage the risk of expected and unexpected events that may have an adverse impact on the firm. Risk professionals execute critical day-to-day risk management activities, lead projects, and contribute to the ongoing advancement of a robust risk management program. Effective coordination with executive management, business units, control departments and technology is critical for success.CAPITAL RISK Capital Risk, which is part of the firm’s second line of defense and reports to our chief risk officer (CRO), assesses the firm’s capital management framework, regulatory capital policies and related interpretations and escalates certain interpretations to senior management and/or the appropriate risk committee. This oversight includes, among other things, independent review and challenge of our capital ratio targets, planned capital actions and regulatory capital calculations; analysis of the related documentation; independent testing; and an assessment of the appropriateness of the calculations and their alignment with the relevant regulatory capital rules. We are seeking an experienced professional to lead the firm’s independent review of Prudential Regulation Authority’s (PRA) Internal Ratings Based (IRB) approaches. RESPONSIBILITIESUnderstanding capital regulations (e.g., PRA Basel 3.1, Capital Requirements Regulation) and determining appropriate capital interpretationsIndependent compliance assessment of the Senior Management Function (SMF) annual attestation in relation to the rule interpretation and implementation Review and challenge of the notification framework and regulatory notification type within IRB framework Monitoring, summarizing and challenging the impact of and risk appetite associated with the implementation of the regulatory capital rulesAssessing the impact of capital regulation on individual transactions, new products and business proposalsValidation of regulatory capital requirement approaches and calculationsUnderstanding and challenging the firm's overall capital management strategy Communicating thoughtful analysis on sophisticated regulatory capital matters to senior managers, businesses, and regulators SKILLS AND EXPERIENCE REQUIREDMinimum of 10 years of experience at the PRA, European regulator, or a bank with IRB approach permission (preferably 2nd line) Previous managerial experience a plusStrong attention to detail, intellectual curiosity and commitment to excellenceStrong organizational skills - ability to manage a constantly evolving inflow of projects and prioritiesEffective communicator - both orally and in writingTeam player - ability to maintain mutual support within a high-profile teamSelf-motivated, proactive and willing to take on additional responsibilities, ability to run with issues, and get involved as necessaryAbility to conduct research, analyze technical regulatory papers and identify relevant issuesUnderstanding of banking organizations, financial products; ability to analyze new trades and businesses with particular focus on regulatory capital implicationsABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2023. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender IdentityPosting Date: 2026-06-26

DescriptionWe are seeking a hands-on Infrastructure & Security Engineer with deep expertise across security architecture, server, and network domains. Security is the core priority of this role. The successful candidate will take a leading part in strengthening and evolving the firm's security posture in response to an increasingly sophisticated threat landscape, including emerging risks associated with AI.This is a technically demanding role that combines proactive security ownership with infrastructure delivery. The successful candidate will act as a security-first thinker across everything they touch, from day-to-day operations through to strategic infrastructure design, and will be expected to drive meaningful improvements to the firm's defensive capabilities.This role is office-based and requires five days per week on-site presence.Key ResponsibilitiesLead the firm's security operations function, owning threat detection, incident response, and vulnerability management end-to-endMonitor, triage, and respond to security events across the environment, including log analysis, anomaly detection, and threat hunting, with a strong awareness of modern and AI-enabled attack vectorsOwn and drive security hardening across all infrastructure — servers, endpoints, network devices, and cloud-adjacent systems — ensuring consistent application of best practices and compliance with security policiesDesign and implement secure infrastructure solutions, embedding security requirements from the outset rather than retrofitting themConduct regular vulnerability assessments and penetration testing exercises, prioritising and remediating findings in a timely mannerManage and continuously improve security tooling, including SIEM, EDR, firewalls, IDS/IPS, and endpoint protection platformsAct as the escalation point for security-related incidents across 2nd and 3rd line, providing expert guidance and driving resolutionSupport and maintain network infrastructure including firewalls, switches, VPNs, and wireless systems (primarily Cisco-based), with a security lens on all configuration and changeOperate across Windows and Linux (Red Hat/CentOS) environments, ensuring both are maintained to a consistent security baselineCollaborate with infrastructure and technology teams to embed security into project delivery and BAU processesDevelop and maintain security documentation including incident response playbooks, SOPs, architecture diagrams, and runbooksStay current with the evolving threat landscape, bringing proactive recommendations to improve the firm's security posture over timeParticipate in an on-call rotation to support critical systems and respond to security incidents outside business hoursRequirementsMinimum 7+ years’ experience in infrastructure, networking, and security rolesStrong hands-on experience with Windows Server and Linux (Red Hat/CentOS)Solid networking knowledge, including TCP/IP, VLANs, VPNs, DNS, DHCP, with practical experience in Cisco environmentsDemonstrated experience implementing and supporting security controls, including:Patch management and system hardeningEndpoint protection and monitoringIdentity and access managementGood understanding of cyber security principles, including modern threat landscapes and evolving risks (e.g. automation and AI-driven attack vectors)Experience with virtualisation (VMware) and enterprise storage (SAN/NAS)Scripting or automation experience (e.g. PowerShell, Bash) is advantageousExperience in financial services or regulated environments is preferredStrong troubleshooting skills with a structured and analytical approachAble to balance BAU responsibilities with project delivery effectivelyA thoughtful and forward-looking mindset, with the ability to identify risks and propose improvementsClear and confident communicator, able to engage with both technical and non-technical stakeholdersSelf-motivated, accountable, and willing to take ownership of issues end-to-endCollaborative and adaptable, with a practical and solutions-focused approachJob SummaryID: 717B24224ADepartment: Technology Infrastructure

Reference: 4637176Job ID: 5280628Posted: 2026-07-31Closing date: 2026-10-02Location: LondonSalary: 50k - 65k DOE (per annum)Job type: PermanentWorking pattern: Full time / Flexible workingIndustry: Engineering / EnvironmentCompany: HaysConsultant: Jack BrewinHays office: Leicester — 1st & 2nd Floor, 2 Colton SquarePhone: +44 333 010 2621Email: Jack.Brewin@hays.comYour new companyMy client is a leading provider of project management, design & construction supervision services within the sustainability industry, they have aligned their own strategy to support the switch to low-carbon energy, whilst also recognising transport and infrastructure systems to be a major factor in influencing the outcome of government policy. Your new roleAs a Senior Ecologist, you will be helping the ecology team with project management, undertaking surveys, data analysis and drafting reports, as well as working with the team on larger projects. If successful in the role, there is a next step to become Team Leader and line-manage part of the team. Responsibilities: Scoping and Project Management of a range of small to large scale projects.Planning and managing ecological surveys using various survey methods.Negotiating with statutory agencies, NGOs and other stakeholders.Writing and authoring a wide range of technical reports, including Biodiversity Net Gain and Ecological Impact Assessment.Confident in reviewing ecological reports and providing feedback.Building and maintaining relationships with existing and new clients.Preparation of tenders, and support business development activities.Mentoring of junior members of the Ecology Team.Operate, at all times, in accordance with the CIEEM Professional Code of ConductWhat you'll need to succeedThe Senior Ecologist will be a self-organised person who is able to work independently as well as part of a team, has a full clean driving licence and is capable of working flexible hours. The ideal candidate will have experience in habitat condition surveys (in line with UKHabs) and protected species assessments, report writing skills and experience. CIEEM Associate Level working towards Full Membership / CEnv / CEco is a minimum to join at this level (or in application).A BSc or MSc in a relevant subject, with a minimum of 6 years’ consultancy experience.An associate or full member of CIEEM. Holding protected species survey licences together with experience of the protected species licensing process would be advantageous.Strong field experience with ambitions to develop others in your technical skills.Fully conversant with the framework of legislation and guidance within the UK with strong skills in habitat surveys and/or ECoW.Robust project management skills with the ability to plan and deliver works in line with budgets and programme deadlines.Excellent report writing skills and attention to detail.Excellent interpersonal skills and the ability to advise clients.Health and Safety awareness, especially safe working practices and risk assessment related to ecology fieldwork.Full current driving licence.What you'll get in returnCompetitive Salary - 55k - 65k DOEPension scheme (8% company contribution / 4% personal contribution)25 days’ paid annual leave + bank holidays + option to buy or sell daysProfessional fees reimbursedFlexible workingEmployee referral schemeWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4637176 - Jack Brewin

Technical Support & Business Analyst (1st & 2nd Line) - £27k-£32k depending on experience + Flexible Benefits - Hybrid (Central London) - Permanent role. You will provide critical 1st and 2nd line application support while analysing business needs, w. Technical Support & Business Analy

We are a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium, and Switzerland) looking to recruit a permanent. Line) £27k-£32k depending on experience + Flexible Benefits Hybrid (Central London) Permanent role. We deliver a range of services from IT Consultancy, Software

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.Are you looking for a career which is rewarding, at the cutting edge of project development and where you can really make a difference? Come and join our expanding Sizewell C (SZC) team and work on one of the most exciting and largest megaprojects in the UK, whilst being at the forefront of the UK’s climate change agenda and energy policy. Sizewell C (SZC) will be a 3.2-gigawatt power station generating low-carbon electricity for around 6 million homes, playing a key role in our energy future, supplying reliable, clean electricity for at least 60 years.The project: The Sizewell C (SZC) cyber security lead operates within the SZC construction and nuclear security business landscape and is responsible for assuring the deployed Cyber infrastructure as part of the cyber security and information environment and future developments to the environment and appropriate governance. This is position will focus on the deployed and planned cyber estate including end points both owned and non-owned, physical and virtual together with access to them. This includes end user devices such as laptops, mobile devices, virtual servers, printers and room meeting systems. The position will drive development of 2nd line of assurance approach, reporting together with effective mapping to cyber security frameworks and standards in this field. The consequence of non-compliance, compromise or vulnerability or incompatible controls with long lead time deliveries can amount to many millions of pounds sanctions or later remedial costs, so the foundations set by this team are critical to the business.You’ll be responsible for:Provide assurance to the SZC BISO, and ultimately to the SZC Board, on the efficacy of SZC’s cyber configuration and security arrangements, risks and mitigations for devices and their access controls. Intelligently replicate cyber security policies, standards, procedures and RESA governance from HPC to SZC with NS, EPRP, EIS and alliances peer review. Intelligent customer (IC) responsibility for licensee Cyber Security requirements. Define and ensure the delivery of all assurance activities required to demonstrate compliance with all security requirements, including those specified and delivered by NS, EIS and EPRP or other third parties, that protect the confidentiality, integrity and availability of SZC information stored or processed upon devices, physical or virtual. Review and acceptance of security designs produced by EPRP and SZC suppliers. Set the requirements and own the development and implementation of processes and procedures that deliver secure cyber operations at SZC, including to SaaS providers. Ensure that all cyber risks are captured within project risk logs and with the BISO into security risk tools, define and assure delivery of all mitigations. Provide briefings to the SZC Security team on risks. Utilising up-to-date knowledge of cyber security tools including in M365 to advise and support the project in delivering the best cyber security approach that aligns data privacy, business objectives and ensuring information security safeguards are effective through assurance activities. Evaluate the cyber threat and vulnerability landscape, proposed refinement and develop of SZC policies and controls to reduce residual risk and attack surface. You’ll need to have:Knowledge of cyber security and assurance of deployed controls. Established cyber security credentials. Good working knowledge of applicable international standards and information security frameworks (ISO27001, CIS, NIST, GDPR, Cyber Essentials Plus). Aware of risk assessment methodologies including ISO27005 and NIST. Familiar with cyber security tools such as defender for cloud, defender, purview and Intune.Familiarity with process of vulnerability scanning and management together with penetration testing. Device deployment, management, patching, conditional access, isolation. Assurance of deployed baselines.Reporting and dashboards. Knowledge of national protective security authority (NPSA) and national cyber security centre (NCSC) guidance and frameworks including cyber essentials. Confident in own abilities and be able to deliver in a dynamic environment. Proven stakeholder management. Excellent presentation and communication skills. The post holder must currently hold or be able to achieve national security vetting (NSV) security check (SC). A role requiring regular visits to offices, partners, alliances and sites and temporary structures around them.Our valuesSafety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.Create opportunity - For our people to excel: Wechampion a continuous improvement culture throughout all activities, inspiring our people and teams to develop. Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.#LI-OnsiteJob SummaryJob number: 44761Date posted : 2026-07-08Profession: Technical ServicesEmployment type: Full-time

Basic information Location London Business Line Enabling Functions Job Type Permanent / FTC Date published 22-Jul-2026 Req # 22106 Job description Connect to your IndustryA really great opportunity to work within a lively environment and diverse team, spread across UK developing your skills, knowledge, and career further. You will face new challenges everyday providing you the perfect opportunity to learn new skills and knowledge. You will be actively involved in providing 1/2nd line support at our Deloitte offices and events where you can showcase your technical abilities. The opportunity to expand your professional network is also attractive as you will engage with stakeholders at all grades either providing support or delivering projects. The management team will have an active interest in your development and career offering you the right opportunities to progress if you demonstrate the correct values and attitude.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity Key ResponsibilitiesYou will be here to help and support end users both office based and remotely with their software and hardware needs, providing advice and training to improve efficiencyYou will work at the Tech Bar or local workstation in Deloitte offices or at external event venues, providing support and assistance to users who have tech related issuesOccasionally required to provide out of hours business support with Major incident or business critical support, testing of equipment or infrastructure activitiesAccurately record and update details of incidents and service requests using the ServiceNow ITSM tool and adhere to the relevant SLAsYou will be responsible for managing the support queues, prioritizing tasks, and making sure users are kept informed in a timely manner, following the right proceduresMaintaining a high level of customer satisfaction across the business, ensuring a professional, friendly, and approachable manner at all times, even under pressureYou will be involved in setting up, configuring, and maintaining various devices like Windows PC’s, Apple Macintosh, Mobile devices and printer hardware and utilizing remote connectivity toolsEnsure our CMDB is accurately updated and reflects the correct statuses for assets within your office location and those assigned to our practitionersOccasionally, you may need to travel to other Deloitte offices in the UK to support events or cover colleagues who are on vacation or sickConduct regular checks of IT/AV equipment in the offices and occasionally be involved in IT/AV setups and support for events or meetings.Responsible for maintaining IT stock levels within your office and regularly refreshing the devices to ensure compliance, and arranging disposals or collections for EOD devices.We encourage you to show initiative by following procedures and working with our systems and processes to get the job done efficiently. The focus will be delivering exceptional on-site support to all members of our firmCollaboration with other IT services departments is essential to maintain a culture of quality and teamworkYou will play a crucial role in ensuring that our IT security meets the necessary compliance standardsConnect to your skills and professional experience The purpose of this role is to provide high quality technical support to business end users either ‘face to face’ from Deloitte offices or hosted events and remotely.Reporting to the Support Services Supervisor, the Senior Technical Analyst (Senior TA) will be proficient with the key end user technology including Windows PCs, Apple Mac’s and iPhone devices as well as a range of key software applications and end user peripherals. The senior technical analysts must use their experience and skills to troubleshoot and resolve user issues and service requests.EssentialApplicants should have a knowledge and understanding of the following key software and hardwareMicrosoft Windows 10, Microsoft Office/O365, Teams, AD, ServiceNow, Network, Citrix, Zoom and Skype for BusinessMacBook OS: Up to 3 generations and OS. JAMF, In-Tune and iOS devicesExcellent troubleshooting & strong customer service skillsDemonstrable experience providing face to face and remote technical support to Business End Users of all levels of seniority.High level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests.Demonstrable experience of working in a small team of skill technical operatives managing shared work queues and bookable scheduling systems.Strong written and verbal communication skills with the ability to effectively present information and articulate to business users at all levels.DesirableITIL Foundation, Service OperationsServiceNow Practitioner certificationConnect to your business - Enabling FunctionsCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Central business servicesWe deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues “It’s such an inspiring place to work; everyone you talk to is working on something interesting. There are always so many exciting things to get involved with that it is a challenge to prioritise where to spend your time. Everyone always says, “it’s the people,” and that’s true.” – Deloitte employeeOur hybrid working policyYou’ll be based in London with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersRTWPROG WPFULL SLICSS BASHSE

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with M&G to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of M&G, AMS are looking for a Senior Model Validation Manager for an initial 6 month contract based in London/Edinburgh/Remote. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role. Purpose of the role: The Senior Model Validation Manager is responsible for independently validating key models across M&G and ensuring compliance with Solvency UK and other regulatory requirements. The role supports effective model risk management through oversight, challenge, stakeholder engagement, and presenting validation outcomes and recommendations to senior committees. What you'll do: Conduct independent validation of capital, pricing, and valuation models to assess their accuracy, reliability, and compliance with regulatory and governance requirements. Summarise validation findings, present key outcomes to senior stakeholders and committees, and agree remediation actions with model owners where required. Work collaboratively with colleagues and key stakeholders to build out coverage of our model development risks and support any developments to the risk framework. To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk. To support the reporting of the quarterly model change log to the PRA and results of the Solvency UK Compliance exercise to senior committees and Boards. The skills you'll need: Strong experience in actuarial/statistical modelling, model validation, model risk management, and governance frameworks. Strong 2nd line independent model validation experience (essential) Proven ability to provide independent challenge and oversight of technical models, methodologies, and development risks. Good understanding of risk frameworks, regulatory requirements, and compliance environments within Financial Services. Strong analytical, investigative, and organisational skills, with the ability to identify issues and connect risks across the business. Experience working with stakeholders, influencing outcomes, and building effective relationships across teams. Proficient in Python, Power BI, or R, with the ability to quickly understand and explain complex technical concepts. Professional qualification such as a Qualified Actuary or CFA preferred, along with project management and communication skills Next steps We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. TPBN1_UKTJ

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You’ll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure You’ll be proactive and Reactive within Incident and Problem Management You’ll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What you’ll bring? You’ll bring experience with supporting OSS systems and infrastructure from a 2nd and 3rd Line level You’ll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of LINUX and Microsoft Operating Systems You’ll have the exposure to ITIL Methodologies The ability to explain complex technical issues in a simple, customer centric language You'll be able to attain NPV - SC level vetting What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. · Matched or contributory pension scheme · Online GP service, 24 hours a day, 365 days a year · Employee assistance programme · My Rewards portal, access to 1000’s of retail discounts · Life assurance · Cycle to work, salary finance and give as you earn schemes · Enhanced maternity, paternity leave and adoption leave · Reward and recognition scheme In addition, this role offers; Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. · We’re responsible and go further for our people, clients, communities and the planet · We’re open and seek new and better ways of exceeding expectations · We’re together and as one team; the whole is greater than the sum of the parts · We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGROUPT INDNAT #LI-AJ2