2nd line technical support jobs in United Kingdom

1st / 2nd Line Support Analyst – Contract Location: Onsite / Morden Rate: Up to £200 per day (Umbrella) Contract Length: 3 months Start Date: 12th January We are currently seeking an experienced 1st / 2nd Line Support Analyst to join a busy onsite IT support team based in the Morden area. We're looking for a self-starter, someone who is confident to deal with tickets and IT tasks throughout the week. You'll need to be proactive with your approach to work and be keen to support the wider team and business when necessary. This role is ideal for a hands-on support analyst who enjoys working onsite and providing high-quality support in a fast-paced environment. Key Responsibilities: • Provide excellent customer service via phone and face-to-face support, • Deliver 1st and 2nd line technical support to end users, • Troubleshoot hardware and software issues across laptops and peripherals, • Support users working both remotely and onsite, • Log, manage and resolve incidents using ITSM and asset management tools Essential Skills & Experience: • Minimum 3+ years’ experience in an IT support role, • Strong customer service and communication skills, • Proven problem-solving and troubleshooting ability, • Experience supporting Windows 10/11 and Microsoft Office 365, • Active Directory user and device support, • VPN and remote support tools experience, • Supporting iOS and Android mobile devices, • General hardware diagnostics and troubleshooting, • Previous use of IT Service Management (ITSM) and asset management systems, • Good understanding of IT best practices (e.g. ITIL) Desirable • Experience with AOVPN, Autopilot and Azure 1st / 2nd Line Support Analyst – Contract Location: Onsite / Morden Rate: Up to £200 per day (Umbrella) Contract Length: 3 months Start Date: 12th January Please reach out to for more information

Deliver outstanding customer service via phone, email, and face-to-face interactions. We are seeking an experienced 1st/2nd Line Support Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service.

Job Title: 2nd Line Helpdesk support specialist Location: Leeds, UK (onsite) Day Rate: £200 Contract Type: (6 Months – Outside IR35) Overview: Chapman Tate is seeking a highly skilled Technical Centre Specialist to provide second-level support and act as a backup for our clients AI

Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure exce

As a Technical Systems Engineer, you will provide 2nd/3rd line IT support across a wide range of technologies while also taking ownership of CRM-related projects. Job Title: Technical Systems Engineer. This role is a blend of advanced IT support and CRM-focused project work, offering the opportunity

1st Line Support Nottingham Passionate about delivering exceptional technical support and ensuring a seamless user experience? Were working with a leading organisation seeking a Product Support Technician to join their team and provide first-class assistance to end-users. In this role, youll be the go-to person for diagnosing and resolving technical issues, managing support tickets, and collaborating with specialists to tackle complex challenges. What youll be doing: Deliver 1st and 2nd line technical support across AV/IT systems. Build, configure, and test media hardware. Manage and schedule content using CMS platforms. Maintain asset registers for digital hardware. Monitor and respond to help desk tickets promptly. Communicate effectively with clients, suppliers, and internal teams. Support on-site engineers and assist other business areas when needed. What were looking for: Technology-related technical qualification. Strong IT skills and proficiency in MS Office Suite. Excellent problem-solving and organisational skills. Ability to work independently and as part of a team. Customer-focused mindset with great communication skills. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys learning new technologies. Weekend on-call work may be required on a rota basis. Apply Now or reach out to Ellie at Orion Electrotech! INDKA TPBN1_UKTJ

Good Growth Good Growth is responsible for delivering and implementing the Mayors environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the team The London Plan Team is a friendly and inclusive team of innovators and experts at the forefront of Planning, developing new forward thinking strategic policies to promote high quality sustainable development in London as we move towards a new London Plan. We think long-term and big picture without taking our eye off the detail. Our work involves policy making to bring forward good growth that meets Londons needs in a sustainable way to deliver high quality living for all. We welcome and support new staff to make sure they become effective members of the team, helping them to realise their full potential, not only to deliver their responsibilities but also to help them achieve their own professional career aspirations. About the role The London Plan (the Mayors Spatial Development Strategy), shapes the growth of London as a whole, setting the parameters and policies for development across the capital, from planning for the homes and employment space that Londoners need, to delivering the infrastructure necessary to meet growth ambitions. Its an exciting time to join as we are in the process of preparing a new draft plan, and the programme leading up to and including the plans examination-in-public and adoption. From leading conversations and engagement with stakeholders and communities, to producing data-driven evidence, and using your judgment and knowledge to advise the Senior Team and Deputy Mayor on planning and policy formation, no two days will be the same. Youll be part of a friendly team with a to-do list that will continue to build on previous successes to: plan homes for Londons population supercharge the delivery of affordable housing deliver net zero by 2030 plan for Londons future employment land and jobs protect Londons industrial land tackle poor air quality increase take-up of walking, cycling and public transport deliver the infrastructure necessary to support growth further the design agenda for London through policy on heritage, protected views and tall buildings address inequality through policies that contribute positively to inclusion and accessibility understand the views of stakeholders and Londoners to inform the next iteration of the London Plan widen participation in the planning system. This role is within the housing sub-team of the London Plan. Youll be a skilled communicator, with a successful track record of policy development and plan-making, ideally with particular experience in planning for housing growth and a firm understanding of the importance and challenges around delivering affordable housing. Experience of working in planning policy at a London borough will be particularly welcome. Youll have excellent knowledge of the range of planning issues facing the capital and be able to demonstrate your political awareness. Youll bring your enthusiasm to work with you in a role where you can benefit from professional development opportunities and on-the-job learning, as well as wider leadership opportunities, e.g. through participation in and leadership of our staff networks, and involvement in work to promote the equalities, diversity and inclusion agenda. This helps to make the GLA a great place to work, and a place that reflects the communities we serve. Were positive about flexible and hybrid working, with regular attendance at our office at Union Street, SE1 (Mondays) with an expectation that staff may need to attend in person up to 1 or 2 additional days per week, (site visits or attendance at other external meetings count towards this). We are a diverse organisation and particularly welcome applications from minority groups including black and minority ethnic staff and the LGBTQ community. What your day will look like Lead or contribute to spatial strategies: development, monitoring and review of the London Plan. Mayors Briefings and reports for the Mayor, Assembly and other organisations on planning and spatial development issues. Lead or contribute to the initiation, design, management and completion of relevant policy development projects and research. Lead or contribute to advice on planning briefs, development proposals and the plans and strategies of other agencies especially Local Development Documents and the development plans of authorities outside London. Lead or contribute to coordination, liaison and engagement processes necessary to address spatial development and planning issues. Prepare responses on behalf of the GLA to complex issues raised by the public and diverse agencies. Lead on or contribute to representation of the Mayors planning and development policies, concerns and objectives to examinations in public or representation hearings, including those into Local Development Documents, commissions and public inquiries. Technical Requirements/ Experience/ Qualifications Qualification in planning and relevant professional experience as a senior planner within a similar organisation or business environment Demonstrable knowledge and understanding of national, regional and London strategic planning and development issues and trends Technical knowledge at senior level of at least three of the specialisms set out below as well as a broad appreciation of the bearing of these on other strategic policy areas: - Strategic spatial planning and urban land use policy; Strategic infrastructure planning and funding mechanisms including Section 106 planning obligations, Community Infrastructure Levy (CIL) and/or other funding approaches; Urban design and heritage, London views management framework, including townscape and visual assessment; Local Plan and development plan document related policy development and monitoring, including supplementary planning documents and guidance; Project management experience and skills at producing timely and effective development briefs or related frameworks, development infrastructure assessments, Opportunity Area Planning Frameworks or growth related Area Action Plans. Behavioural competencies Building and managing relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 indicators of effective performance Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals Communicating and Influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 2 indicators of effective performance Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Planning and organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators of effective performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring teams work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Responding to pressure and change is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift. Level 2 indicators of effective performance Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure Anticipates and adapts flexibly to changing requirements Uses challenges as an opportunity to learn and improve Participates fully and encourages others to engage in change initiatives Manages teams well-being, supporting them to cope with pressure and change The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the technical requiremens outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the CV and Cover Letters section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., CV applicant name - 012345) As part of GLAs continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions abo ut the role If you wish to talk to someone about the role, the hiring manager Mikyla Smith would be happy to speak to you. Please contact them at mikyla.smith[at]london.gov.uk. If you have any questions about the recruitment process, contact the glaopdcrecruitment[at]tfl.gov.uk who support the GLA with recruitment. Assessment proce ss Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, youll be invited to an interview/assessment. The interview/assessment date will be w/c 2nd February Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Find out which DBS check is right for your employee - GOV.UK (gov.uk) More Support If you have a disability which makes submitting an online application form difficult, please contact resourcingteam[at]london.gov.uk TPBN1_UKTJ

Good Growth Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the team The London Plan Team is a friendly and inclusive team of innovators and experts at the forefront of Planning, developing new forward thinking strategic policies to promote high quality sustainable development in London as we move towards a new London Plan. We think long-term and big picture – without taking our eye off the detail. Our work involves policy making to bring forward good growth that meets London’s needs in a sustainable way to deliver high quality living for all. We welcome and support new staff to make sure they become effective members of the team, helping them to realise their full potential, not only to deliver their responsibilities but also to help them achieve their own professional career aspirations. About the role The London Plan (the Mayor’s Spatial Development Strategy), shapes the growth of London as a whole, setting the parameters and policies for development across the capital, from planning for the homes and employment space that Londoners need, to delivering the infrastructure necessary to meet growth ambitions. It’s an exciting time to join as we are in the process of preparing a new draft plan, and the programme leading up to and including the plan’s examination-in-public and adoption. From leading conversations and engagement with stakeholders and communities, to producing data-driven evidence, and using your judgment and knowledge to advise the Senior Team and Deputy Mayor on planning and policy formation, no two days will be the same. You’ll be part of a friendly team with a to-do list that will continue to build on previous successes to: • plan homes for London’s population, • supercharge the delivery of affordable housing, • deliver net zero by 2030, • plan for London’s future employment land and jobs, • protect London’s industrial land, • tackle poor air quality, • increase take-up of walking, cycling and public transport, • deliver the infrastructure necessary to support growth, • further the design agenda for London through policy on heritage, protected views and tall buildings, • address inequality through policies that contribute positively to inclusion and accessibility, • understand the views of stakeholders and Londoners to inform the next iteration of the London Plan You’ll have excellent knowledge of the range of planning issues facing the capital and be able to demonstrate your political awareness. You’ll bring your enthusiasm to work with you in a role where you can benefit from professional development opportunities and on-the-job learning, as well as wider leadership opportunities, e.g. through participation in and leadership of our staff networks, and involvement in work to promote the equalities, diversity and inclusion agenda. This helps to make the GLA a great place to work, and a place that reflects the communities we serve. We’re positive about flexible and hybrid working, with regular attendance at our office at Union Street, SE1 (Mondays) with an expectation that staff may need to attend in person up to 1 or 2 additional days per week, (site visits or attendance at other external meetings count towards this). We are a diverse organisation and particularly welcome applications from minority groups including black and minority ethnic staff and the LGBTQ community. What your day will look like: • Lead or contribute to spatial strategies: development, monitoring and review of the London Plan., • Mayor’s Briefings and reports for the Mayor, Assembly and other organisations on planning and spatial development issues., • Lead or contribute to the initiation, design, management and completion of relevant policy development projects and research., • Lead or contribute to advice on planning briefs, development proposals and the plans and strategies of other agencies especially Local Development Documents and the development plans of authorities outside London., • Lead or contribute to coordination, liaison and engagement processes necessary to address spatial development and planning issues., • Prepare responses on behalf of the GLA to complex issues raised by the public and diverse agencies., • Qualification in planning and relevant professional experience as a senior planner within a similar organisation or business environment, • Demonstrable knowledge and understanding of national, regional and London strategic planning and development issues and trends, • Technical knowledge at senior level of at least three of the specialisms set out below as well as a broad appreciation of the bearing of these on other strategic policy areas: -, • Strategic spatial planning and urban land use policy;, • Strategic infrastructure planning and funding mechanisms including Section 106 planning obligations, Community Infrastructure Levy (CIL) and/or other funding approaches;, • Urban design and heritage, London views management framework, including townscape and visual assessment;, • Local Plan and development plan document related policy development and monitoring, including supplementary planning documents and guidance; Building and managing relationships … is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 indicators of effective performance: • Develops new professional relationships, • Understands the needs of others, the constraints they face and the levers to their engagement, • Understands differences, anticipates areas of conflict and takes action, • Fosters an environment where others feel respected … is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 2 indicators of effective performance: • Communicates openly and inclusively with internal and external stakeholders, • Clearly articulates the key points of an argument, both in verbal and written communication, • Persuades others, using evidence based knowledge, modifying approach to deliver message effectively, • Challenges the views of others in an open and constructive way … is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators of effective performance: • Prioritises work in line with key team or project deliverables, • Makes contingency plans to account for changing work priorities, deadlines and milestones, • Identifies and consults with sponsors or stakeholders in planning work, • Pays close attention to detail, ensuring team’s work is delivered to a high standard … is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift. Level 2 indicators of effective performance: • Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure, • Anticipates and adapts flexibly to changing requirements, • Uses challenges as an opportunity to learn and improve, • Participates fully and encourages others to engage in change initiatives How to apply If you would like to apply for the role you will need to submit the following: • Up to date CV Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345) As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Mikyla Smith would be happy to speak to you. Please contact them at . If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you’ll be invited to an interview/assessment. The interview/assessment date will be w/c 2nd February. Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. xrnqpay Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. More Support If you have a disability which makes submitting an online application form difficult, please contact

Cloud Engineer - £46,500 – Central London, Hybrid Do you have the following skills, experience and drive to succeed in this role Find out below. A well established not for profit organisation based in Central London are looking for a seasoned IT Support Engineer (Cloud) or Systems Administrator with strong 2nd and 3rd line skills to join their IT team. Reporting to the Head of IT, you will provide technical support to all staff working across cloud systems security and automation, licencing, and virtual networks and will also get involved in project work. Key responsibilities of this Systems Admin role will include: Serve as the technical lead for managing and optimising Microsoft Azure and M365 environments, including licensing, tenancy health, and virtual networks. Perform advanced daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes. Utilise PowerShell/Automation tools to develop, implement, and maintain system automation and configuration management scripts. Virtual Environment Management: Oversee the administration and lifecycle management of Microsoft Servers and Virtual Machines (VMs), adhering to best-practice principles for cloud architecture and capacity planning. Security Controls Management: Operate and manage all relevant security control tools (e.g., XDR systems, MS Defender/Intune) to ensure robust cyber security, actively reducing risk to corporate assets and ensuring adherence to internal security policies. Advanced 2nd/3rd Line Support: Provide expert-level technical support for complex hardware, software, and networking issues for staff globally (including Windows 11/365, macOS, and mobile devices). Deliver IT support to the business in line with agreed Service Level Agreements (SLAs), focusing on efficient resolution and high user satisfaction. Technical Project Lead: Assist with the planning, design, and implementation of innovative solutions through IT projects (e.g., major system upgrades, cloud migrations, security enhancements). The ideal candidate will be highly technical, proactive, and customer-focused engineer with a track record of owning and improving complex cloud environments. You will have gained previous experience supporting the following technologies: Microsoft Azure IaaS/PaaS (Virtual Networks, Virtual Machines, Storage). Microsoft 365 administration (Exchange Online, SharePoint Online, Teams). Identity & Access Management: MS Entra ID (user provisioning, conditional access, MFA). Endpoint Management: MS Intune/Endpoint Manager (device management, autopilot, compliance policies). Networking: Strong understanding of core networking principles (DNS, DHCP, TCP/IP, VPNs, Switches, Routers, Firewalls). Security Controls: Practical experience managing and tuning third-party security tools, such as XDR/EDR systems. The salary on offer for this role is up to £46,500 plus benefits. xrnqpay Remote working/work at home options are available for this role.

SHM: IT Manager Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. SHM is a small, but highly successful consulting firm based in London. For the last 25 years, we’ve been working with our clients to help them solve complex, human-centred problems. The work we do always connects to people, and it deals often with human motivations and interpersonal relationships. We strongly believe in the uniqueness of what we do – and our clients, which over the years have comprised many of the biggest organisations of the world, tell us time and time again that they bring us their most challenging problems because they believe that only we can solve them. Our clients are now turning to us more than ever to help them overcome some of the most fundamental challenges they have ever faced, and to unlock the new opportunities that come from a period of great disruption. In practice, our work covers four main areas: • Customer and consumer behaviours: Developing insights and understanding so that we can influence customer and consumer behaviours;, • Corporate strategy & change: Using insights into motivations and behaviours to change corporate cultures and set new strategies;, • Organisational relationship development: Working with companies that are in big operational or outsourcing relationships to ensure those relationships stay healthy; Overview of Role: This role will focus on supporting a small yet busy, fast-paced, high output team who are based in London and all over the world. The IT Manager will provide a first-class IT service and support the smooth running of the office and the home offices of our senior team. IT support: • You will work alongside the Head of IT to help the team and be the first point of contact for all IT queries., • You will troubleshoot and successfully solve ad-hoc IT queries, always ensuring our people feel supported., • You will manage the maintenance and set-up of all the IT equipment including laptops, printers, security systems and phones., • You will be confident in supplying equipment that is effective, well maintained and always with the end-user in mind. The role requires strong, technical IT skills including Microsoft Windows Server, Client Technologies, Apple iOS and web hosting., • You will need to have a thirst for keeping up to date with new technologies, particularly AI and support the Head of IT in creating content for IT guides, policy and training., • Skills in implementing and embedding effective AI systems are essential for this role., • A strong understanding of GDPR and safe data management are essential for this role., • You will ensure all employees are suitably trained and that there are as many measures in place as possible to prevent a breach to ensure we are as data compliant as possible., • You will be first point of contact if a breach is suspected and work with the Data Owner/Head of IT., • You will be an expert in the most up to date IT security systems and work with the Head of IT to ensure our systems are working effectively and that our people are trained and coached on working with the upmost focus on IT security., • Our founders and senior team need support with IT and security in their homes and occasionally running errands. You will have excellent communication skills and the ability to apply the correct diagnostic tools to not only identify issues, but to find the root cause to enable you to fix them. This role would suit an established IT professional who loves challenge, problem solving, helping people and implementing fresh rigour around processes and professionalisation. We are a small company which means we have the chance to get involved with a variety of things and this role will suit someone who is comfortable with working flexibly and thinking outside of the box. IT Manager: • Contract detail: Full time/ Permanent, • Line Manager: This role reports into the Head of IT and the Head of People and Operations, • Location: Full time in our London offices. Some travel will be required to work in other locations at times to support our founders and senior leadership team, • Hours: 40 hours per week, 09.00 – 18.00, • Direct Reports:N/A, • Provide a first-class, highly responsive and proactive IT support service, • Formalise and record IT processes and procedures including maintaining logs and license details, • Provide insight into new software, hardware, systems and new technologies such as AI, • Maintain our compliance log and create regular reports for the Head of IT to ensure all systems and approaches comply with our client agreements, • Apply a technical and analytical approach to identifying and solving IT issues, • Provide technical IT support, using strong diagnostic methods to identify and troubleshoot issues and apply appropriate and specific remedies to fix the root cause of any issues, • Run the sub-interfaces of platforms and the VPN, • Confidently communicate and train a range of stakeholders on a variety of queries to explain complicated processes with clarity including on GDPR, confidentiality and data security, • Provide and maintain fit for purpose IT, phone and security equipment and continuously monitor a maintenance register, • Support the implementation of new software to support processes such as staff expenses, • Create, collate, update and record key processes for IT ensuring the most up to date industry standards are applied, • Maintain compliance logs and flag deadlines and requirements to the Compliance Committee and Head of IT, • Research the most up to date technologies and ensure SHM is at the cutting edge of IT and AI adaptation, • Ensure data security and confidentiality is managed to the highest standard and is continuously monitored, • Conduct the annual IT audit in partnership with the Head of IT, • Update licenses and records and regularly send reports for the Head of IT to flag renewal dates and license status, • Comply with GDPR and any other legislation that applies to IT data management, confidentiality and data security, • Maintain an asset register, • Carry out basic office maintenance tasks or arrange for professional trades people to do so with minimal disruption to the team, • Run occasional IT-related errands for our founders and senior leaders, • Provide IT and security support for our founders and senior leaders in their residencies in the UK and occasionally overseas, • Give access to trades people or receive deliveries for our founders and leaders at their residencies Any other duties as required to support the work of SHM Relevant Skills: The successful candidate will be: Quality-driven:You will need to: • Have a strong understanding of Microsoft Windows server, Client Technologies and Apple iOS and understand web hosting, • Have strong xrnqpay skills in monitoring and tuning system performance and security systems, • Be a rigorous thinker with the ability to solve complex problems and juggle multiple priorities while observing strict confidentiality, • Strive for continuous improvement and be open to constructive criticism, • Be able to find clarity in processes and create clear and sucinct, written processes and procedures, • Have the ability to identify and troubleshoot IT issues by listening to users and applying appropriate diagnostic tools and findings, • Have the ability to present ideas and work to internal and occasionally external audiences with clarity and confidence, • Have a strong understanding of key diagnostic principles with a passion for getting to the root cause of a problem, rather than just a solution, • Be able to interpret inputs for issues from a variety of sources, generate insights, resolve issues and where necessary communicate them effectively to the team, • Approach problems and requests with a highly creative, can-do manner, reassuringly calmly and efficiently, • Be keen to develop and learn new skills by working with and for the Head of IT, • Have a demonstrated ability to work collaboratively in a team and with people at all levels in an organisation, • Be proficient in Windows Server (2019 onwards) / Unix / iOS and Android platforms, • Be competent in the Microsoft Office suite, including Microsoft PowerPoint and Excel in particular, • Be competent in Mac 1st/2nd line support, hardware (MacBooks, iPhones, iPads, AV), managing Apple devices, • Required: A Bachelor’s Degree in Information Technology, Information Systems or Computer Science or equivalent, • Required: IT specific certifications such as Apple Certifications (ACSP/ACiT) and Microsoft MCSE/role based qualifications or equivalent, • Required: Recent significant professional IT experience in a similar role or field, ideally with at least 5 years experience in an IT Manager role, • Required: Strong technical IT management skills, • Required: Fluency in English

IT Support Analyst (1st/2nd Line) Cheltenham (onsite 5 days per week) Up to £30k circa.We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment.As IT Support Analyst you will provide 1 st and 2 nd line technical support to end-users acr

What youll do: Act as the senior technical escalation point for 2nd and 3rd line incidents, with a strong focus on network-related issues Configure, deploy, and support routers, switches, firewalls, and wireless infrastructure across multi-site school environments Lead IT projects from planning to i