Head of HR Shared Services
2 days ago
London
Job Title: Head of HR Shared Services Location: London or Regional site Your new role We currently have an exciting vacancy for a Head of HR Shared Services in our UK HR team. This role will lead the HR Shared Services function, ensuring efficient, compliant, and customer-focused delivery of HR services across HRIS, administration, travel, expenses, management information (MI), and employee relations (ER). This role also provides strategic leadership to the shared services team, fostering a high-performance culture and continuous improvement. Key Responsibilities: Leadership & Team Management • Lead, coach, and develop a high-performing HR Shared Services team., • Set clear objectives, monitor performance, and support career development., • Foster a culture of accountability, collaboration, and service excellence., • Oversee the HRIS platform, ensuring data accuracy, system optimization, and user support., • Lead system upgrades, integrations, and reporting enhancements., • Manage core HR administrative processes including onboarding, offboarding, contract management, and personnel records., • Oversee administration of travel and expense policies and systems., • Monitor compliance and identify opportunities for cost control and process improvement., • Deliver HR dashboards, scorecards, and analytics to support strategic decision-making., • Ensure timely and accurate reporting of HR metrics and KPIs., • Oversee ER case management, ensuring fair and consistent handling of employee issues., • Partner with the wider HR function and Legal on complex ER matters., • Drive continuous improvement across HR operations., • Implement automation and self-service tools to enhance efficiency., • Ensure service delivery meets agreed SLAs and KPIs. About you Key Skills & Experience Essential • Strong leadership and team management skills, with experience developing HR professionals., • In-depth knowledge of UK employment law and HR policies, particularly in unionised and industrial environments., • Proven ability to manage complex employee relations cases with professionalism and discretion., • Excellent communication, negotiation, and conflict resolution skills., • Ability to build effective relationships with stakeholders at all levels, including trade unions and operational leaders., • Strong analytical skills with the ability to interpret data and identify trends., • Experience in managing change processes such as restructures, TUPE, and organisational development., • Proficient in HR systems and case management tools., • Commercially aware with a pragmatic approach to problem solving and decision making Qualifications • CIPD Level 5 or above, an equivalent HR qualification or equivalent experience., • Evidence of continuous professional development in employee relations or employment law. What we offer We value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to: • Competitive salary, • Annual Performance bonus paid on discretionary basis., • 25 days holiday, • Pension scheme with contributions up to 9%, • Private medical insurance, • Personal Accident insurance, • Group Income protection, • Group Life Insurance, • Employee Assistance Programme We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.