IT Support Technician
hace 28 días
Chessington
About the Role We are seeking a motivated and customer-focused IT Support Technician to join our MSP team. You’ll support a variety of clients across different industries, providing responsive, friendly, and professional technical assistance. This role is ideal for someone who thrives in a dynamic, multi-client environment and is eager to grow their skills. A willingness to learn and develop is an absolute must. Key Responsibilities • Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits, • Work within defined SLAs and ensure excellent customer satisfaction, • Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments, • Configure and deploy laptops, desktops, mobile devices, and other hardware, • Carry out onboarding and offboarding tasks, including device setup and account administration, • Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune, • Use RMM tools for monitoring, patching, maintenance, and remote management, • Maintain accurate documentation, ticket updates, and asset records, • Communicate clearly and professionally with clients, managing expectations effectively, • Previous experience in an MSP or fast-paced IT support environment (preferred), • Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure, • Familiarity with RMM and PSA tools, • Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi), • Excellent written and verbal communication skills, • Knowledge of backup systems, • Knowledge of firewall and switch configurations, • Ability to manage multiple tickets simultaneously while remaining organised, • CompTIA A+, Network+, or similar certification, • Experience with Intune/Endpoint Manager, • Competitive salary up to £40k, • Support with training and professional certifications (Microsoft, CompTIA, etc.), • Clear career progression routes into 2nd/3rd line or project engineering, • Exposure to a wide range of technologies across multiple industries, • A supportive and collaborative MSP team environment, • Company Pension