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The Learning Products Apprentice role will involve: • Designing learning tools Help create guides, resources, and digital content that support real-world operational challenges., • Listening to users Talk to operational staff to understand what they need and how they learn best., • Collaborating with experts Work with learning designers, facilitators, and service teams to bring ideas to life., • Keeping things organised Support the planning, testing, and rollout of new learning products., • Apply a range of digital tools and learning design standards to create engaging and effective learning modules that meet business needs. This requires strong digital skills, particularly in Microsoft Office, and the ability to work with specialist design tools such as Articulate or similar platforms., • Ensure all products meet accessibility, inclusion and diversity requirements., • Collaborate with key stakeholders to understand learning requirements and target audience to identify optimum learning solutions ., • Design and develop high quality learning products using a variety of learning solutions, based on agreed specifications and detailed requirements. This requires working on own initiative to manage timescales allocated for development work., • Work on own initiative to research content for the learning product which they are designing, including reaching out to other designers or subject matter experts and using operational instructions. This requires a high level of communication skills and the ability to interpret information on the DWP Intranet and other IT systems., • Impacting and identifying design and transformational improvements against current learning products., • Participate in evaluation to facilitate continuous improvement activity for processes and products., • Attending regular meetings with Learning Design and Delivery (LDD), Project and stakeholder colleagues., • Manage the quality assurance process for their products, reworking as required to meet stakeholder requirements and gaining sign off prior to publishing. This will include taking the lead in show and tell presentations, taking feedback and answering questions from stakeholders. Excellent communication skills are required., • Take responsibility for personal capability build by identifying skills gaps and development needs and working with your line manager to find opportunities to meet those requirements.Person specification Skills and Behaviours As learning professionals, we align to the Human Resources Profession and work closely to support our operational colleagues by creating impactful, relevant, and accessible learning. To succeed in this role, you will demonstrate: • Analytical thinking interpreting learning needs and translating them into effective solutions., • Creativity and innovation designing engaging and accessible learning experiences., • Digital confidence using design tools and platforms to create and refine products., • Clear and inclusive communication working with stakeholders and presenting ideas effectively., • Collaborative working partnering with colleagues across projects and functions., • Customer service focus designing with the learner in mind., • Effective drafting producing clear, accurate, and well-structured content., • Planning and prioritisation managing your own workload and meeting deadlines., • Project management contributing to delivery planning and risk identification., • Relationship management building relationships and responding to feedback., • Leadership behaviours taking initiative, showing accountability, and supporting others., • Negotiating finding common ground and reaching agreements that balance stakeholder needs with design integrity., • Presentation confidently sharing ideas and prototypes in a clear, engaging way that encourages feedback and collaboration., • Problem-Solving approaching challenges with curiosity and logic to develop practical, user-centred solutions., • Time Management balancing multiple priorities effectively to maintain momentum and meet delivery milestones. Learning Requirements The DWP is committed to investing in people and developing a professional workforce. During your apprenticeship you will be asked to produce a portfolio of work demonstrating your learning and use of different techniques which may include: • Theories and models that support effective learning, • Identification and analysis of learning needs You will be supported by your line manager, skills coach, fellow apprentices, DWP Apprenticeship Team and colleagues across LDD. You will have access to a variety of sources of encouragement to help you succeed. There is a lot to learn and do, so you need to be proactive, work hard and participate in the many opportunities you will be given to showcase your skills. Please Note - Successful appointments to this role will be subject to completion of the apprenticeship programme. Failure to comply or failure to achieve the required apprenticeship may be dealt with under disciplinary or poor performance procedures and may lead to termination of the employment contract or exceptionally, redeployment into another DWP role. Further information on the Learning and Development Practitioner Apprenticeship can be found at the bottom of this advert. Eligibility Criteria: To be eligible for this appointment and the apprenticeship funding, there are a number of eligibility criteria set out by the Education and Skills Funding Agency (ESFA). Full details can be found at Apprenticeship funding rules - GOV.UK . Candidates should ensure that they can meet these before applying. Some key points are listed below: • Have the right to live and work in the UK valid for the full 23-month duration of the apprenticeship and associated learning journey., • Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption ( see ESFA funding rules )., • Not be in full-time education or be already undertaking another apprenticeship by the apprenticeship start date. If you are 16 or 17 you are required to stay in full time education or training until you are 18 commencing this apprenticeship will allow you to meet this requirement., • You must not hold an existing qualification at the same or higher level in a similar subject to the apprenticeship. A qualification in a non-related subject would be acceptable., • You must not already have significant previous work experience covering the knowledge, skills and behaviours demonstrated in the apprenticeship standard Learning and Development Practitioner/Institute for Apprenticeships and Technical Education. If you have already worked in a similar field, you should consider applying for other vacancies that do not require you to complete the apprenticeship, as too much relevant experience will make you ineligible and we would need to withdraw the offer in these circumstances., • Apprentices aged 16 to 18 at the start of their apprenticeship that do not already hold a relevant English and Maths qualification will still be required to complete the appropriate functional skills qualification to pass their apprenticeship., • Please list your qualifications in the qualification section. Failure to meet any of the eligibility criteria or not listing your qualifications may result in you being withdrawn from this vacancy.Behaviours We'll assess you against these behaviours during the selection process: • Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: • Creative Problem Solving, • Career Motivation, • Learning Commitment, • Creative Problem Solving, • Career Motivation, • Learning Commitment Benefits Alongside your salary of 32,137, Department for Work and Pensions contributes 9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. To apply for this post, you will need to complete the following actions: Online Test: After submission of the first stage of your application you will be invited to complete a Civil Service Numerical and Civil Service Verbal Test. If you successfully pass the tests, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55pm on Monday 6th October. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. Should you require further information on this particular online test, please visit: Written Sift: Please provide a CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. Our CV element is short and allows an initial check of eligibility but is not scored so please put the main content of your evidence and skills in your written statements. The written sift will be conducted using evidence from your responses to the following key questions based on Technical Skills: Q1. Creative Problem Solving - Tell us about a time when you came up with a creative solution to help others learn, improve, or solve a problem. What inspired your approach, how did you go about it, and what did you learn from the experience? Were keen to hear how your ideas, enthusiasm, and skills could translate into designing learning products. (Lead Question) Q2. Career Motivation - Tell us why you feel a career in DWP's Learning Products Team is right for you? Q3. Learning Commitment - Provide an example of when you have demonstrated your passion and commitment for learning. Please answer each of these three questions, using no more than 250-words in response to each individual question. In the event of a large number of applications an initial sift will be carried out on responses to the lead question (Q1). Candidates who pass the initial sift will be progressed to a full sift or direct to interview. Learning and development DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you are required to complete an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time. You agree to take this job on the basis that you will be required to undertake a work-based qualification; your failure to participate fully in the professional programme, once appointed, will be a breach of your employment contract. If DWP decides that it is no longer a requirement for you to undertake and attain a work-based qualification, it will release you from this obligation. Any decision to release you from this obligation will not be a breach of contract by DWP. Important If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms and conditions of employment, for example mobility, pay and allowances. Civil Servants who transfer into DWP from other government organisations, following successful application, will assume DWP's terms and conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Candidates who reach the required pass mark at sift will progress to an eligibility and skills check, and their details will be passed to our external apprenticeship provider MBKB Group. MBKB Group will contact each candidate via email at this stage and undertake a check of the following: • Qualifications, • Eligibility, • Functional Skills (if required) Please ensure you engage with MBKB Group to enable this check to take place as failure to do so may result us being unable to progress your application. Interview Shortlisted candidates will be invited to attend an interview lasting up to 45 minutes. This will take place face to face in Wigan. The interview panel will be a minimum of two people and will assess Behaviours, Experience and Technical Skills. During the first 5 minutes of your interview, you will be asked to deliver a presentation. Please note that visual aids will not be permitted. To help you prepare and settle into the interview you will be sent the presentation topic 7 days prior to your interview. This should be treated as confidential. The interview panel may ask you other questions which will not be shared in advance, including follow-up probing questions. Sift and Interview Dates to be confirmed. Further Information Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Any mov e to DWP fro m another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on you r behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Who can start an apprenticeship To start an apprenticeship, youll need to be: • 16 or over, • living in England Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Learning Products Apprentice Candidate Pack Opens in new window (pdf, 457kB)

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