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Job Description: Veterinary Business Manager - Royal Canin 📍 Territory area: Liverpool, Chester, Warrington, Southport, Owestry 💷 £38,000 - £40,000 base salary plus personal & company performance bonus up to 20% 🎁 + Company car & Exceptional Benefits FTC - 18 Months 🌟 Why Join Us? Are you passionate about animal health and nutrition? Ready to make a difference in veterinary practices? At Royal Canin, we're looking for a dynamic veterinary business manager to drive sales growth and enhance the well-being of pets through nutritional recommendations. 💼 The Role The primary purpose of this position is to be responsible for delivering territory sales growth and securing the clinical recommendation of Royal Canin products in line with the veterinary pillar strategy. Exciting opportunities to engage with pet professionals and enthusiasts at 2-3 key industry events per year (some weekend work involved) ⭐ What's in it for you? • Competitive salary £38,000 - £40,000 base salary plus personal & company performance bonus up to 20%, • Private healthcare + equal parental leave, • Generous pension (up to 9% contribution), • Life assurance (4x salary), • EV salary sacrifice scheme, • Gym membership & wellbeing support, • Annual leave starting at 24 days, rising to 32 with service ✅ What We're Looking For • Sales Enthusiasm: Proven sales experience or a strong desire to learn and achieve., • Nutritional Savvy: Confidence in understanding and presenting nutritional information., • Skills: Strong presentation, communication and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory, • Driver's License: A clean driving record is required., • Direct Experience: In related companies or working within the veterinary industry preferable 🔧 Key Responsibilities • Ignite Growth: Achieve sales goals by utilizing your strong selling skills to meet the unique needs of veterinary clinics., • Build Relationships: Develop and nurture partnerships with key clinic individuals, identifying new opportunities to recommend our premium therapeutic diets., • Educate: Veterinary staff on nutrition by being an expert in veterinary product knowledge and utilising available training tools, • Collaborate & Innovate: Work closely with your team and contribute valuable customer insights to shape strategies that benefit both clinics and pet owners., • Engage & Educate: Participate in trade shows and conferences, delivering impactful training on nutritional benefits to support clinics., • Stay Organized: Manage weekly reporting and maintain activity logs to keep your initiatives on track, including pre-call planning with defined objectives and delivery of sales coverage model objectives (frequency of visits, level of service etc.) 🌍 What You Can Expect from Mars • Work alongside 130,000+ Associates worldwide guided by our Five Principles, • Be part of a purpose-driven company shaping "the world we want tomorrow", • Access world-class training & development from day one, • Join a company with an industry-leading salary and benefits package

Project Administrator | £25k-£27k | Permanent Full-Time | Hybrid working | Based in Wigan Your new company A medical industry company operating from its headquarters based in Wigan are now recruiting for a Project Administrator. This is due to internal development, as the business is expanding and therefore, it is now recruiting on a permanent full-time basis. Working hours are flexible, offering flexi-time arrangements in pace with the potential to work from home, within business needs. Standard working days are 7.5 hours Monday – Friday. However, please note travel is compulsory for this position, as you must be willing to travel to the UK, Europe and the US and to attend a minimum of 2–3 conferences per year in the US for a period of 5–6 days each time to support events which will be fully expensed. Your new role This is a busy role which will offer you excellent exposure and progression. Duties and responsibilities will include: Organise and maintain project trackers using Excel. Draft contracts and agreements for review by Project Managers. Handle incoming calls and emails professionally. Arrange travel and accommodation for meetings and events. Prepare personalised itineraries for faculty members. Event & Logistics Planning Populate the majority of on-site running orders.Coordinate logistics to ensure smooth execution of events. Cross-Department Collaboration Work closely with colleagues in Finance – for budget tracking and expense coordination. Website Development – for updates and digital content alignment. What you'll need to succeed To be successful in securing this position, you must have excellent organisational skills, and must be proficient with using Microsoft packages, including Excel. You will be working within a small team; therefore, you should be a collaborative team player, with strong written and verbal communication skills. With strong problem-solving skills, ability to prioritise tasks effectively and should be confident when speaking with new customers, to build relationships and maintain future business. What you'll get in return In return, you will be paid a competitive annual salary of £25k - £27k depending on experience with the potential to earn more (annual bonus – depending on business performance). Along with free on-site parking, training and development opportunities and a very attractive flexitime and hybrid working policy. You will command 22 days of annual leave plus bank holidays and the opportunity to travel across the globe, attending new and exciting events. The development opportunities within this role are exceptional, and the organisation has a proven track record of promoting within. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4728488

Construction Admin | Wigan | Full time – Permanent | 25 days holiday + Bank | £30,000 DOE Your new company A leading construction company are seeking to recruit an Construction Administrator to work within their open office Team. This company are search for a confident communicator who is professional, able to work well under pressure and contribute within a small team. This role is office-based in Wigan, offering tailored working hours and career progression, along with other great benefits. Standard working hours are Monday – Friday; 9am – 5pm with a 30-minute lunch break, there can be some flexibility around this if required for the right candidate. Your new roleAs operations administrator your duties will include but not limited to: • Provide general administrative assistance to the wider business including health and safety., • Refine and manage the project documentation processes., • Manage all project documentation, including reports, specifications, contract documents, programmes, presentations, commissioning data, and H&S information etc., • Solid background working in the construction industry., • General administration and project support experience, • Strong Microsoft office skills (Outlook, Word, Excel, PowerPoint), • An ability to understand how the operations of each department relate to each other, working collaboratively between them to obtain the best outcome for the business, • Personable team player with excellent verbal and written English language communication skills., • Effectively work as part of a team and individually, • Joining a successful growing business during an exciting period, • Free parking, • Pension scheme, • Flexibility around working hours, • Social events throughout the year, • You will be working within a small friendly working environment, which can offer career progression and development. # 4509018

The Learning Products Apprentice role will involve: • Designing learning tools Help create guides, resources, and digital content that support real-world operational challenges., • Listening to users Talk to operational staff to understand what they need and how they learn best., • Collaborating with experts Work with learning designers, facilitators, and service teams to bring ideas to life., • Keeping things organised Support the planning, testing, and rollout of new learning products., • Apply a range of digital tools and learning design standards to create engaging and effective learning modules that meet business needs. This requires strong digital skills, particularly in Microsoft Office, and the ability to work with specialist design tools such as Articulate or similar platforms., • Ensure all products meet accessibility, inclusion and diversity requirements., • Collaborate with key stakeholders to understand learning requirements and target audience to identify optimum learning solutions ., • Design and develop high quality learning products using a variety of learning solutions, based on agreed specifications and detailed requirements. This requires working on own initiative to manage timescales allocated for development work., • Work on own initiative to research content for the learning product which they are designing, including reaching out to other designers or subject matter experts and using operational instructions. This requires a high level of communication skills and the ability to interpret information on the DWP Intranet and other IT systems., • Impacting and identifying design and transformational improvements against current learning products., • Participate in evaluation to facilitate continuous improvement activity for processes and products., • Attending regular meetings with Learning Design and Delivery (LDD), Project and stakeholder colleagues., • Manage the quality assurance process for their products, reworking as required to meet stakeholder requirements and gaining sign off prior to publishing. This will include taking the lead in show and tell presentations, taking feedback and answering questions from stakeholders. Excellent communication skills are required., • Take responsibility for personal capability build by identifying skills gaps and development needs and working with your line manager to find opportunities to meet those requirements.Person specification Skills and Behaviours As learning professionals, we align to the Human Resources Profession and work closely to support our operational colleagues by creating impactful, relevant, and accessible learning. To succeed in this role, you will demonstrate: • Analytical thinking interpreting learning needs and translating them into effective solutions., • Creativity and innovation designing engaging and accessible learning experiences., • Digital confidence using design tools and platforms to create and refine products., • Clear and inclusive communication working with stakeholders and presenting ideas effectively., • Collaborative working partnering with colleagues across projects and functions., • Customer service focus designing with the learner in mind., • Effective drafting producing clear, accurate, and well-structured content., • Planning and prioritisation managing your own workload and meeting deadlines., • Project management contributing to delivery planning and risk identification., • Relationship management building relationships and responding to feedback., • Leadership behaviours taking initiative, showing accountability, and supporting others., • Negotiating finding common ground and reaching agreements that balance stakeholder needs with design integrity., • Presentation confidently sharing ideas and prototypes in a clear, engaging way that encourages feedback and collaboration., • Problem-Solving approaching challenges with curiosity and logic to develop practical, user-centred solutions., • Time Management balancing multiple priorities effectively to maintain momentum and meet delivery milestones. Learning Requirements The DWP is committed to investing in people and developing a professional workforce. During your apprenticeship you will be asked to produce a portfolio of work demonstrating your learning and use of different techniques which may include: • Theories and models that support effective learning, • Identification and analysis of learning needs You will be supported by your line manager, skills coach, fellow apprentices, DWP Apprenticeship Team and colleagues across LDD. You will have access to a variety of sources of encouragement to help you succeed. There is a lot to learn and do, so you need to be proactive, work hard and participate in the many opportunities you will be given to showcase your skills. Please Note - Successful appointments to this role will be subject to completion of the apprenticeship programme. Failure to comply or failure to achieve the required apprenticeship may be dealt with under disciplinary or poor performance procedures and may lead to termination of the employment contract or exceptionally, redeployment into another DWP role. Further information on the Learning and Development Practitioner Apprenticeship can be found at the bottom of this advert. Eligibility Criteria: To be eligible for this appointment and the apprenticeship funding, there are a number of eligibility criteria set out by the Education and Skills Funding Agency (ESFA). Full details can be found at Apprenticeship funding rules - GOV.UK . Candidates should ensure that they can meet these before applying. Some key points are listed below: • Have the right to live and work in the UK valid for the full 23-month duration of the apprenticeship and associated learning journey., • Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption ( see ESFA funding rules )., • Not be in full-time education or be already undertaking another apprenticeship by the apprenticeship start date. If you are 16 or 17 you are required to stay in full time education or training until you are 18 commencing this apprenticeship will allow you to meet this requirement., • You must not hold an existing qualification at the same or higher level in a similar subject to the apprenticeship. A qualification in a non-related subject would be acceptable., • You must not already have significant previous work experience covering the knowledge, skills and behaviours demonstrated in the apprenticeship standard Learning and Development Practitioner/Institute for Apprenticeships and Technical Education. If you have already worked in a similar field, you should consider applying for other vacancies that do not require you to complete the apprenticeship, as too much relevant experience will make you ineligible and we would need to withdraw the offer in these circumstances., • Apprentices aged 16 to 18 at the start of their apprenticeship that do not already hold a relevant English and Maths qualification will still be required to complete the appropriate functional skills qualification to pass their apprenticeship., • Please list your qualifications in the qualification section. Failure to meet any of the eligibility criteria or not listing your qualifications may result in you being withdrawn from this vacancy.Behaviours We'll assess you against these behaviours during the selection process: • Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: • Creative Problem Solving, • Career Motivation, • Learning Commitment, • Creative Problem Solving, • Career Motivation, • Learning Commitment Benefits Alongside your salary of 32,137, Department for Work and Pensions contributes 9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. To apply for this post, you will need to complete the following actions: Online Test: After submission of the first stage of your application you will be invited to complete a Civil Service Numerical and Civil Service Verbal Test. If you successfully pass the tests, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55pm on Monday 6th October. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. Should you require further information on this particular online test, please visit: Written Sift: Please provide a CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. Our CV element is short and allows an initial check of eligibility but is not scored so please put the main content of your evidence and skills in your written statements. The written sift will be conducted using evidence from your responses to the following key questions based on Technical Skills: Q1. Creative Problem Solving - Tell us about a time when you came up with a creative solution to help others learn, improve, or solve a problem. What inspired your approach, how did you go about it, and what did you learn from the experience? Were keen to hear how your ideas, enthusiasm, and skills could translate into designing learning products. (Lead Question) Q2. Career Motivation - Tell us why you feel a career in DWP's Learning Products Team is right for you? Q3. Learning Commitment - Provide an example of when you have demonstrated your passion and commitment for learning. Please answer each of these three questions, using no more than 250-words in response to each individual question. In the event of a large number of applications an initial sift will be carried out on responses to the lead question (Q1). Candidates who pass the initial sift will be progressed to a full sift or direct to interview. Learning and development DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you are required to complete an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time. You agree to take this job on the basis that you will be required to undertake a work-based qualification; your failure to participate fully in the professional programme, once appointed, will be a breach of your employment contract. If DWP decides that it is no longer a requirement for you to undertake and attain a work-based qualification, it will release you from this obligation. Any decision to release you from this obligation will not be a breach of contract by DWP. Important If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms and conditions of employment, for example mobility, pay and allowances. Civil Servants who transfer into DWP from other government organisations, following successful application, will assume DWP's terms and conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Candidates who reach the required pass mark at sift will progress to an eligibility and skills check, and their details will be passed to our external apprenticeship provider MBKB Group. MBKB Group will contact each candidate via email at this stage and undertake a check of the following: • Qualifications, • Eligibility, • Functional Skills (if required) Please ensure you engage with MBKB Group to enable this check to take place as failure to do so may result us being unable to progress your application. Interview Shortlisted candidates will be invited to attend an interview lasting up to 45 minutes. This will take place face to face in Wigan. The interview panel will be a minimum of two people and will assess Behaviours, Experience and Technical Skills. During the first 5 minutes of your interview, you will be asked to deliver a presentation. Please note that visual aids will not be permitted. To help you prepare and settle into the interview you will be sent the presentation topic 7 days prior to your interview. This should be treated as confidential. The interview panel may ask you other questions which will not be shared in advance, including follow-up probing questions. Sift and Interview Dates to be confirmed. Further Information Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Any mov e to DWP fro m another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on you r behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Who can start an apprenticeship To start an apprenticeship, youll need to be: • 16 or over, • living in England Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Learning Products Apprentice Candidate Pack Opens in new window (pdf, 457kB)

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

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