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Join Our Team as a Senior Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Senior Operations Manager with a proven background within pensions looking for a fresh challenge? If so, we could have the perfect opportunity for you. Senior Operations Managers are accountable for the effective management of the operation with responsibility for achieving key targets and delivery of positive outcomes for members. The ability to manage operations on a day-to-day basis through leadership of a team, driving performance and continuous improvement whilst progressing development of longer-term strategy will be key to the success in this role. The role of Senior Operations Manager provides a vital link between front line operations, senior management and third-party providers, requiring strong leadership, communication and influencing skills as well as operational experience at a level where performance is driven through team development. An advocate for change with the ability to thrive and drive performance in an environment where this is part of the everyday. The Senior Operations Manager will role model our values and be responsible for delivering change effectively through team members. What you’ll do: • Proactively monitor service performance and KPIs to anticipate and address issues impacting Member Experience and operational effectiveness., • Engage with Planning, Reporting & MI on forward planning to ensure resources are aligned to demand forecasts, setting direction on key priorities., • Use reporting and analysis tools to improve the quality and speed of operational decision making, in partnership with Planning, Reporting & MI., • Deal with escalations and put in place plans to avoid repeat complaints, errors and breaches., • Prepare and present regular service performance updates to senior stakeholders., • Ensure fit for purpose processes and procedures are in place to meet Member Services goals and plans., • Implement improvements to ways of working across Member Services that empower staff and reinforce Brightwell’s values and behaviours., • Work in partnership with Risk & Compliance and Operational Excellence functions to undertake root cause analysis and drive process improvement/quality standards., • Establish a strong coaching and performance culture, which empowers direct reports increasing their capability and performance., • Set goals, objectives and quality standards for the team and support individuals to make it happen., • Recognise and reward outstanding performance across Member Services and work with colleagues to provide feedback and support to address individual performance issues., • Proven management experience with strong leadership skills – a role model., • A strong knowledge of the pensions., • PMI qualified or working towards qualification., • Solid experience in operations management., • In-depth knowledge of all Microsoft Office software., • A positive and professional attitude., • The ability to work to deadlines and manage workload appropriately., • Experience in operations management in a change environment., • Experience of identifying and driving continuous improvement., • Experience of successfully leading a team responsible for delivery of multiple services to a high standard., • Strong relationship skills with the ability to communicate / interact at all levels within the organisation and external to the organisation., • Strong diagnostic, analytical and process skills., • Ability to work under pressure., • Proven management experience in the pensions industry (desirable)., • Have a working knowledge of:, • Scheme rules and practices to include experience of working with defined benefit, defined contribution and hybrid arrangements (desirable)., • HMRC rules and regulations (desirable). As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: • Annual performance bonus., • 25 days holiday (increasing to 30 with service) plus bank holidays., • A pension with 15-17% employer contributions (depending on age)., • 8 x salary Life Insurance., • Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave), • Free health assessments., • Health cash plan., • Professional study support., • Employee Assistance Programme and free Wellhub wellness network platform access. Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!

Join Our Team as a Senior Pensions Finance Administrator Location: Chesterfield, Derbyshire Are you passionate about Finance and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and demand across our new and existing clients, we are seeking a Finance Administrator to join our Dynamic team. This role is a pivotal part of the finance team, responsible for overseeing and processing a wide range of financial transactions within the general accounting framework. You will focus on the pensions area of our clients, ensuring accuracy, compliance, and timely execution of all related activities. What you’ll do: • Check, approve and report across various cash flow, balances and transactions., • Reconcile and invest monthly contributions and member AVC investments accurately and on time., • Prepare and review monthly accounts, journals, and reports to ensure compliance and accuracy., • Manage AVC investment transactions, including sales, purchases, and disinvestments., • Process and authorise payments such as pension lump sums, court orders, and voluntary deductions., • Handle daily banking tasks, reconciliations, and funding requirements when providing cover., • Liaise with third parties and support quarterly, annual, and ad-hoc duties as needed., • Is AAT part-qualified and has at least 2 years’ experience in an accounts function., • Has excellent Microsoft Office skills, particularly in Excel and Word, and understands general office procedures., • Demonstrates strong numeracy, literacy, and IT skills, with accurate keyboard and data entry abilities., • Possesses great interpersonal and communication skills (both written and verbal) and can build positive relationships., • Is highly organised, detail-oriented, and able to manage multiple priorities effectively., • Delivers excellent customer service, with a proactive and professional approach., • Works well as a team player, showing initiative, flexibility, and problem-solving ability., • As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:, • Annual performance bonus of up to 7%., • 25 days holiday (increasing to 30 with service) plus bank holidays., • A pension with 15-17% employer contributions (depending on age)., • 8 x salary Life Insurance., • Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave), • Free health assessments., • Health cash plan., • Professional study support., • Employee Assistance Programme and free Wellhub wellness network platform access. Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!

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