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Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Title: SEND Improvement and Quality Assurance Officer Department: Children, Families and Education Division: Quality Assurance Service Responsible to: Head of Service, Strategic Safeguarding, Quality Assurance & Practice Improvement Purpose of post: To support the strategic development of the SEND Service by leading and delivering on the SEND Improvement and Quality Assurance framework by undertaking quality assurance systems and monitoring tools and other activities to inform the delivery of good quality and professional practice for children and young people with Special Education Needs and Disabilities. Principal responsibilities 1. Delivery of good quality analytical Quality Assurance Framework including thematic, deep dive reviews, dip samples, and individual reviews., 2. To produce analytical reports including qualitative and quantitative data, findings, recommendations for improvement and that demonstrate impact of the Quality Assurance Framework. Plan for and lead on required identified actions to improve to SEND services and effective processes., 3. To lead on actions required for improvement of SEND practices contributing to improved outcomes for children and their families., 4. To effectively engage children, young people and their families in the operational work in evaluating services by ensuring Children, Young People and their families voices are reflected in Quality Assurance activity., 5. Lead, develop or facilitate on the delivery of learning resources and materials from the Quality Assurance Framework activity and other Quality Assurance activities., 6. Collaborate on the development, alignment and execution of departmental procedures to promote consistency, compliancy and sustained high quality procedures., 7. To work collaboratively with families, practitioners, managers, and professional partners, to reflect on practice to and lead on improvement., 8. Contribute to the strategic direction of the SEND service by helping to influence and develop strategic business plans, policy and procedure using information and data from the Quality Assurance activity. Context Luton Council and its community came together in 2020 to set an ambition for the future of the town. The ambition, captured in the Luton 2040 Vision, aims for Luton to be a town where everyone thrives and where strategies are in place and work together in building an inclusive economy and enhancing the wellbeing of residents of all ages. For children and young people, as a Local Area Partnership, we have collective responsibility to ensure that by 2040, we achieve: · good educational attainment from birth and higher educational attainment for all · greater support for the mental wellbeing of all our young people · more 'Good' and 'Outstanding' schools recognising effective education and learning provision for all our children · strong SEND provision and effective measures to tackle educational inequalities · increased access to adult education and lifelong learning for those who seek it · a child friendly town where children and young people grow up feeling safe and secure · the position where all children access their basic needs and essential services · reduced education and health inequalities for children and young people · children and young people expressing their collective voice and this is heard, matters and is acted upon · children and young people with SEND having the same access to opportunities, activities and the quality of life as other young people Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Title: Social Worker - Family First Division: Children's Services Grade: L7 - M1 PURPOSE OF THE ROLE To work within a multi-disciplinary Family Help Team delivering early help and child in need services. The team includes social workers, family help practitioners, psychologists, police community support officers, CAMHS workers, adult mental health nurses, health visitors, youth workers, housing officers and voluntary sector partners. You will assess children and families, analyse risk and need, and develop effective care plans. The role involves working closely with children, young people and families, completing statutory visits, parenting assessments and coordinating multi-agency support to safeguard and promote welfare. KEY RESPONSIBILITIES 1. Assessment & Safeguarding Complete high-quality, holistic assessments using the Department for Education guidance and Luton's Effective Support document. Lead multi-agency planning to address child protection concerns and children in need., 2. Statutory Duties Undertake duties under the Children Act 1989 including care proceedings, adoption/permanency planning, risk assessments and investigations. Obtain and implement Court Orders and represent the Council in court., 3. Planning & Intervention Create SMART plans aligned with the Practice Framework. Ensure needs are met through negotiation and collaboration. Promote anti-discriminatory practice and empower families., 4. Direct Work Build positive relationships with children and families. Ensure children's voices, wishes and feelings are heard and influence planning., 5. Recording & Compliance Maintain accurate and timely case records on Liquid Logic in line with GDPR and council standards., 6. Court & Reporting Prepare court reports and witness statements. Work in line with Luton Borough Council policies and procedures., 7. CPD & Development Engage in supervision, training and professional development through the Social Work Academy and Research in Practice. WORKING ENVIRONMENT Hybrid working (community, office and home-based). Regular home visits (often lone working, risk assessed). Exposure to emotional strain and occasional challenging behaviour. Attendance at meetings across multiple locations. CONTEXT Luton 2040 is a vision for a healthy, fair and sustainable town where no one lives in poverty and children can thrive. This role forms part of the Families First for Children Pathfinder Programme (Apply online only)), investing over £45 million into reforming: Family Help Child Protection Family Network Support Packages Safeguarding Partnerships The new system includes: Multi-disciplinary Family Help services Specialist child protection response Greater use of family networks and family group decision making Strengthened multi-agency leadership Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager.

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

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