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  • Food & Beverage Supervisor
    Food & Beverage Supervisor
    6 days ago
    Full-time
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Supervisor to join our team at Locke at Broken Wharf, London. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. The F&B Supervisor leads the team on shift from the front, coordinates with the kitchen and bar teams, provides high standards of customer service and product quality, handles customer complaints, and ensure compliance with health and safety regulations. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back. Lead, coach, and encourage the F&B team in taking responsibility for service standards. Welcoming guests, directing them to their tables, and ensuring a clean and inviting space. Presenting menus, answering questions about dishes and beverages, and accurately record orders. Delivering food and beverages promptly and efficiently, ensuring proper presentation and temperature. Be a system specialist on Mews POS able to upload and edit product and pull reports as necessary. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Supervise seamless daily operations, balancing efficiency with high service standards. Delegate effectively so everything runs smoothly Monitoring customer satisfaction, interacting with guests, and addressing complaints or concerns promptly. Follow company policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed service level agreements. Oversee guest satisfaction - seek feedback to continuously improve service delivery. Execute relevant cost control measures while maintaining a premium guest experience. Identify upselling opportunities and present them to the team. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: A High School diploma or equivalent qualification is desirable. Experience: Similar relevant experience at a supervisor or senior server level in a food and beverage service environment. Demonstrated ability to deliver excellent customer service and ensure guest satisfaction Experience with inventory control and stock management is beneficial. Excellent communication and interpersonal skills are vital for interacting with employees, customers, and other departments. Skills: Motivating, training, and supervising employees to achieve operational goals and maintain high standards. Effectively organising and prioritising tasks, especially during peak hours. Addressing employee issues and customer complaints in a calm and professional manner. Understanding budgeting, inventory control, and cost management. Tracking inventory levels, ordering supplies, and minimising waste. Adjusting to changing demands and environments and being flexible in their approach.

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  • Bartender
    Bartender
    9 days ago
    £12.71–£13.5 hourly
    Full-time
    South Kensington, London

    Summary of Position The Bartender owns the bar's readiness, exact beverage execution, service pace, stock accuracy, legal compliance and close. The role prepares approved bar beverages to recipe, protects the 5-minute beverage target, maintains accurate inventory/waste records and escalates equipment, safety or supply failures without creating workarounds. Key Performance Areas (KPAs) · Bar Readiness · Beverage Quality & Service Pace · Stock, Waste & Cost Control · Legal, Hygiene & Safety · Close & Team Coordination Duties & Responsibilities Bar Readiness · Open the bar fully: cleanliness, par, glassware, tools, refrigeration/equipment and POS readiness before service. Beverage Quality & Service Pace · Prepare every approved beverage exactly to the current recipe and presentation standard. · Deliver bar output through the approved service flow and protect the 5-minute beverage target. · Use approved pairings and natural upselling without altering product standards. Stock, Waste & Cost Control · Maintain stock/par and record consumption, inventory and waste accurately in the approved system. · Follow RM-PIN and reason-code controls for voids/discounts; never create an unofficial workaround. Legal, Hygiene & Safety · Maintain approved storage temperatures, hygiene and beverage safety. · Comply with the approved local alcohol/legal overlay for the market. · Escalate equipment, technology, safety and supply failures through the correct playbook/manager route. Close & Team Coordination · Close the bar, store stock and clean equipment/bar to standard with required Shift Leader/RM verification. · Coordinate with Waiters and Runners while preserving the rule that Runner owns soft- drink preparation. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Bar is fully ready before service and by the approved T-15 readiness gate. · Approved beverages are produced exactly to recipe/presentation standard and within the 5-minute service target. · Inventory, consumption and waste records are complete and accurate. · 100% compliance with local alcohol/legal, hygiene and storage controls. · Voids/discounts follow RM-PIN and reason-code controls; no unofficial workaround is used. · Bar close is complete and verified. Qualifications · Meet the legal age and licensing requirements to prepare/serve alcohol in the relevant market. · Have working knowledge of standard beverage preparation and basic bar mathematics/cash controls. · Be able to communicate clearly, multi-task under pressure and follow workplace safety requirements. · Complete the current Bartender Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Working knowledge of approved beverage recipes, bar equipment, POS, stock/waste controls and local alcohol compliance. Current Bartender certification is required before independent assignment. Where It Leads Bartender (you are here) > Shift Leader > Assistant Restaurant Manager > Restaurant Manager; a Beverage specialist branch may be added only after formal role architecture is approved To earn Shift Leader: · Assignment Policy: Complete at least one year as a Bartender before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Bartender certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Inspection clerk
    Inspection clerk
    26 days ago
    £880–£1000 monthly
    Part-time
    London

    Part-Time Property Inventory & Inspection Clerk Company: Relocation Homes Ltd Location: Edmonton, North London – covering Enfield and surrounding areas Job Type: Part-Time Industry: Residential Lettings & Property Management About the Role Relocation Homes is looking for a reliable, organised and detail-focused Property Inventory & Inspection Clerk to join our property management team on a part-time basis. The role involves visiting residential properties across our portfolio and producing accurate, photographic reports covering the condition, cleanliness and contents of properties. You will carry out inventories, check-ins, check-outs and routine property inspections, helping our property management team identify maintenance, compliance and tenancy-related issues. This is a field-based role, so applicants must be comfortable travelling between properties and working independently. Key Responsibilities Property Inventories • Attend properties before the start of new tenancies., • Prepare detailed inventory and Schedule of Condition reports., • Record the condition of walls, ceilings, flooring, doors, windows, fixtures and fittings., • Record furniture, appliances and other contents supplied with the property., • Take clear and comprehensive photographs of each room and relevant item., • Record meter readings where accessible., • Record the number and type of keys provided., • Identify existing damage, defects, marks and general wear., • Accurately describe the cleanliness and overall condition of the property., • Ensure reports are clear enough to provide evidence of the property’s condition at the start of a tenancy. Tenant Check-Ins • Meet tenants at the property where required., • Verify the property’s condition against the inventory., • Record meter readings., • Record and hand over keys., • Highlight any discrepancies or issues identified at check-in., • Obtain tenant acknowledgement/signatures where required., • Report urgent maintenance or safety concerns immediately to the Property Management team. Routine Property Inspections • Attend occupied properties for scheduled periodic inspections., • Inspect the general internal and external condition of the property., • Take photographs to document the property’s current condition., • Identify maintenance and repair issues., • Look for signs of leaks, damp, condensation or mould., • Check for visible damage or deterioration., • Identify potential health and safety concerns., • Check the general condition of kitchens, bathrooms, flooring, windows, doors and other fixtures., • Note any obvious concerns relating to smoke/CO alarms or other safety equipment for referral to the Property Management team., • Identify signs of overcrowding or unauthorised occupants where reasonably apparent., • Identify evidence of unauthorised pets, smoking or alterations where relevant., • Check whether gardens and external areas are being reasonably maintained where applicable., • Report potential breaches of tenancy conditions without confronting the tenant., • Produce a clear inspection report following every visit., • Escalate urgent issues immediately rather than waiting for completion of the written report. Check-Out Inspections • Attend properties following the end of a tenancy., • Compare the property’s condition against the original inventory/check-in report., • Take detailed photographic evidence., • Record final meter readings where accessible., • Record keys returned., • Identify missing items., • Identify cleaning issues., • Identify damage beyond reasonable wear and tear for management review., • Identify maintenance or remedial works required before the property can be re-let., • Prepare a clear check-out report identifying differences between the start and end of the tenancy. Property & Maintenance Reporting You will act as an important set of eyes for our Property Management team. You will be expected to identify and accurately report issues such as: • Leaks and water damage, • Damp, mould and condensation, • Damaged fixtures and fittings, • Broken doors, windows or locks, • Flooring damage, • Plumbing problems, • Visible electrical concerns, • Appliance issues, • Bathroom and kitchen deterioration, • Pest-related evidence, • Garden/external maintenance concerns, • General property damage, • Cleaning issues, • Any other concerns requiring attention by the Property Management team You will not be expected to diagnose technical problems or carry out repairs. Your responsibility is to document the issue accurately and escalate it appropriately. Reporting & Administration The successful applicant must be comfortable producing professional reports and handling photographic evidence. Responsibilities will include: • Uploading photographs and inspection information., • Producing accurate reports promptly after appointments., • Maintaining organised property records., • Clearly separating landlord maintenance issues from potential tenant-related concerns., • Communicating with the Property Management team regarding required action., • Immediately reporting emergencies or serious safety concerns., • Managing an allocated diary of inspections and appointments., • Keeping the office updated regarding completed and unsuccessful appointments. What We’re Looking For The ideal candidate will be: • Extremely observant with strong attention to detail., • Reliable and punctual., • Professional when dealing with landlords and tenants., • Confident working independently., • Organised and capable of managing multiple appointments., • Comfortable taking large numbers of property photographs., • Able to write clear and objective reports., • Confident using a smartphone, tablet and/or property inspection software., • Able to recognise common property maintenance issues., • Able to remain impartial when recording property condition., • Comfortable entering occupied residential properties and communicating professionally with tenants. Previous experience in lettings, property management, inventories, inspections, housing or residential property would be advantageous, although training can be provided to the right candidate. Requirements • Full UK driving licence., • Access to your own reliable vehicle., • ., • Good written and spoken English., • Ability to travel throughout Enfield and surrounding North London areas., • Flexibility regarding appointment times., • Right to work in the UK. Working Pattern This is a part-time position, with working hours arranged around property appointments and the needs of the business. The role will primarily involve field-based appointments, with reports and associated administration completed promptly following each visit. There may be opportunities for additional hours depending on the volume of inspections, inventories, check-ins and check-outs. Ideal Candidate This position would particularly suit someone who enjoys working independently rather than being office-based all day and has a strong eye for detail. You should be the type of person who notices the small things — a mark on a wall, damaged fitting, signs of a leak, missing item or change in the condition of a property — and can document these accurately and objectively. How to Apply Please apply with your CV and a brief introduction explaining any relevant experience you have within property, lettings, inspections, inventories or customer-facing roles. Relocation Homes Ltd 287 Hertford Road Edmonton, London N9 7ES

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  • Seamstress
    Seamstress
    1 month ago
    £20–£28 hourly
    Full-time
    South Kensington, London

    Job Title: In-House Seamstress / Tailor Location: South Kensington, London Start Date: Urgent — we need someone to start this week Contract: Full-time holiday cover for our Head Tailor throughout September, moving to a part-time basis (2 days a week, flexible) from October onwards Salary: £150–£200 per day, dependent on relevant experience About Holden & Hunt Holden & Hunt started as Gormley & Gamble — London's first women-only tailor in the history of Savile Row's 200 years, creating exquisitely crafted garments for discerning women. From bespoke dresses to beautifully finished suits, we specialise in one-of-a-kind, made-to-measure pieces that empower women to feel confident, strong, and utterly themselves. Based in South Kensington and born on Savile Row, our ethos is simple: women deserve tailoring that fits — not just their bodies, but their lifestyles too. We're looking for a meticulous, highly skilled Freelance In-House Tailor/Seamstress to provide full-time holiday cover for our Head Tailor this September, continuing on a part-time basis afterwards. This is a hands-on role at the heart of our bespoke production process — working within a creative, fast-paced environment to craft beautifully finished garments for our discerning clientele. We need someone brilliant, with the most exceptional finishing techniques, to join us urgently — ideally starting this week. Based primarily in our South Kensington atelier, you'll manage client alterations and be responsible for the creation of bespoke garments, from toiles through to finished pieces. Key Responsibilities • Handle all client alterations, from simple adjustments to complex garment reworkings, • Create one-off bespoke pieces, including toiles and final garments, • Assist at fittings when required, ensuring exceptional fit, finish, and presentation, • Collaborate closely with the pattern cutter, design, and fitting teams to bring each client's vision to life, • Ensure all garments meet Holden & Hunt's exacting standards of quality and craftsmanship, • Manage your own workload effectively, balancing multiple projects and deadlines What We're Looking For • A meticulous approach and an exceptional eye for detail and precision — nothing less than perfect finishing will do, • Proven experience as a seamstress or tailor within a bespoke, couture, or luxury fashion environment for 10+ years, • Technically very accomplished, with expert hand and machine sewing, garment finishing, and complex alterations, • Proven experience with luxury garment finishing techniques, • Exceptional skill and confidence working with delicate fabrics, particularly silk, • Preferably formally trained — Savile Row or another renowned institution — though this is not essential, • Smartly dressed and well presented at all times, particularly during client fittings and while in the studio; first impressions matter to us, • A genuine team player who goes above and beyond, • Ability to work quickly and independently while maintaining exceptional quality, • Strong communication skills and a friendly, collaborative approach during client fittings, • A genuine love for beautiful clothes and empowering women through your craft, • Previous tailoring or luxury womenswear experience strongly preferred, • Pattern cutting experience advantageous but not essential Additional Info • This role starts as freelance, with the intention to move to a permanent position for the right candidate, • From October, we need someone available 2 days a week — we're flexible on which days To Apply Please send your CV, along with two examples of your best work — the pieces of sewing you're most proud of — by email. Given how urgently we need to fill this role, applications will be reviewed on a rolling basis, so please get in touch as soon as possible.

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