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Infrastructure Support Engineer, SQL, Azure, Azure AD/Entra ID, Networking, Firewalls, Hybrid Location: City, London, United Kingdom Hybrid working Up to £572 per day Our client, a leading financial service company, is looking to hire an experienced infrastructure Support Engineer to provide operational support for IT infrastructure, ensuring systems and networks run smoothly and efficiently. The successful candidate will be responsible for supporting their peers within the infrastructure team and Technology team as whole. This role is crucial in ensuring stability and integrity for our clients IT infrastructure. Previous experience with SQL (basic DBA & support responsibilities) essential. Please note: engagement is via umbrella company only. General responsibilities: • Provide 3rd line infrastructure and operational support for infrastructure, including Active Directory, Azure Active Directory/Entra ID and security authentication., • Previous experience with SQL (basic DBA & support responsibilities)., • General Network Management - Configure and support network hardware, software, switches, routers, firewalls etc., • Ability to advise n preventative measures., • Documentation: Document IT infrastructure layout and design for future reference and upgrades. Skills required: - • In-depth understanding of IT infrastructure, including hardware, software, and network systems General Networking, CISCO Switches, Routers and SD-WAN is essential • Firewalls (Palo Alto preferred), • SQL Admin & support Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking to hire a Senior Cloud & Network Infrastructure to work within our Group IT team. Our Group IT team at Sword are responsible for the design, security, and operation of the group’s internal IT platforms, maintaining core security and systems availability, maximising benefits from existing technology investments, and undertaking a programme of ongoing improvements to ensure the platforms that underpin Sword’s business remain secure, efficient, and aligned across all regions. The team operates globally across multiple business units, delivering secure, standardised services across Microsoft 365, Azure, networking, identity, and security platforms. What the role will look like: • You will join a small, focused internal IT team, reporting to the Group IT Manager, working closely with regional business units and security stakeholders across the group., • A normal week will see you supporting a range of activities including providing senior technical escalation support, designing and implementing improvements to core platforms, contributing to security and infrastructure projects, and helping deliver group-wide initiatives such as cloud adoption, firewall migrations, and Zero Trust security improvements, • The role will involve working across multiple technologies including Azure, Microsoft 365, enterprise networking, firewalls, identity, and security tooling, with opportunities to contribute to architecture decisions and long-term platform improvements., • There will be opportunities for you to refine and build new skills on the job, with the team expected to support one another across the range of technologies being leveraged., • The role is entirely internal, with no external customer-facing component You must be able to demonstrate significant experience delivering operational IT support and infrastructure projects within a medium-sized or enterprise organisation, including a range of technical skills drawn from across the following technologies. Primary Skills • Networking and security architecture (LAN/WAN design, routing, switching, VPN, hybrid cloud networking), • Enterprise firewalls and secure connectivity (Palo Alto, Fortinet, or similar), • Experience with Zero Trust / ZTNA principles and secure remote access solutions, • Azure Cloud Platform (IaaS / PaaS, networking, RBAC, Policy, Backup, Monitoring), • Azure networking (VPN, Load Balancer, Application Gateway, Firewall, Private Endpoints, Front Door) Beneficial Skills • Microsoft Windows platforms (Server / Endpoint management, Intune, SCCM, DNS, security features, authentication), • Active Directory / Entra ID (on-premises and cloud, SAML, Conditional Access, RBAC, PIM, Identity Governance), • Infrastructure as Code / automation (ARM, Bicep, PowerShell, scripting, or similar), • Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Defender, E5 security technologies), • SIEM / Security monitoring platforms (Azure Sentinel, Defender, or similar), • Systems monitoring and alerting (Azure Monitor, Log Analytics, PRTG, SCCM, or similar), • Centralised backup platforms (Azure Backup, Commvault, or similar), • Experience supporting governance / compliance frameworks (ISO 27001, Cyber Essentials, NIST, or similar), • Experience working in environments with multiple regions / tenants / business units, • Evidence of the following qualifications or equivalent on-the-job experience would be beneficial, • Relevant Microsoft certifications (Azure, Microsoft 365, Security, Identity, or Networking), • Azure Administrator / Architect / Security certifications, • Networking or firewall certifications (Palo Alto, Fortinet, CCNA, or equivalent) At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: • Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth., • Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can., • A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

About the Role We’re seeking a Channel Account Manager for Europe to drive partner acquisition and regional scale through distributors and resellers. In this role, you will define and execute a European channel recruitment strategy, identifying, onboarding, and enabling distribution partners and value-added resellers (VARs), while expanding high-performing reseller relationships. You bring strong experience building distributor-led channel ecosystems across Europe and working closely with local and regional resellers to accelerate market coverage, pipeline creation, and revenue growth. What You'll Do Evangelize, enable and develop go-to-market strategies with the channel community Manage a portfolio of high performing channel partners to achieve partnership goals including sales objectives and marketing activities Serve as the SME for all partner related activity within your sales regions Be a trusted advisor and business partner to the Cyberhaven sales team Develop best practices to engage with channel partners, escalate issues and set clear expectations with partners on working with Cyberhaven Develop partner specific account plans to include annual & quarterly goals, marketing support, requirements, etc. Adhere to and support various program guidelines, rules, and measures Measure and report on the success of partners Help with recruitment, training, and on-boarding of new partners Measured on: DR goals, Pipeline goals Who You Are We are looking for an individual who understands the channel business and how to grow and manage a region. In addition to enabling partners, you will be responsible for driving marketing activities with your partners to increase brand awareness and product adoption and will serve as the conduit for inbound and outbound requests from sales for all partners. 10+ years of industry experience within channel partnerships, sales, marketing, business development 5+ years of channel sales/management experience in the SaaS space Ability to create and present business plans, track and articulate program progress, develop and document program guidelines for distribution throughout the organization (all levels) and for external use Working knowledge of security and SaaS solutions Bachelor’s Degree preferred Ability to travel up to 50% Joining Cyberhaven is a chance to revolutionize data security. Traditional tools fall short, but we’ve reimagined protection with AI-enabled data lineage that analyzes billions of workflows to understand data, detect risk, and stop threats. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, alongside experts driven to help customers protect their most valuable information. Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.