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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Description Solution Architect Location: Farnborough, UK (Hybrid Working Policy) Clearance: High level of security clearance - DV Developed Vetting UNLEASH YOUR POTENTIAL As the Programme Solution Architect (SA) you will provide technical leadership and Solution Architecture services across all delivery aspects of the programme. The role covers six key areas: * Provide solution oversight and assurance for the programme. * Own and maintain all High-Level Design artefacts and associated client-facing architecture and design materials. * Function as solution lead for all Change Requests raised by the customer. * Maintain the technical strategy and roadmap for the programme. * Work with the programme leadership including the Programme Manager, Chief Engineer, Service and Security Leads to ensure the successful execution of the programme. * Develop and maintain a “trusted advisor” relationship with the customer technical, programme and end-user leadership to ensure shared objectives are aligned and sustained. #theo Your Role and Responsibilities. The successful candidate is expected to have broad knowledge of a range of technical capabilities and technologies including hardware, software, data, networks, cloud, IT services and cyber security. In addition, the Programme Solution Architect will form part of a wider National Security & Defence Divisional Solution Architect team. They will be expected to contribute to this function through sharing knowledge and experience in pursuit of both programme delivery and wider solution growth activities for the business. This will take many forms including solution peer review, solution and R&D idea input, white papers, team briefings and other technical exchanges. Programme Solution Architect scope: The Programme Solution Architect is responsible for solution planning and leadership covering system hardware-software-network design, development and integration, verification and validation, and delivery working in partnership with the Programme Chief Engineer. As programme scope and understanding evolves the Programme Solution Architect will be expected to evaluate alternative solution elements and consider not just scope but cost and risk, supportability and end-to-end analysis to ensure sustained programme success. Specific duties and areas of impact for the Solution Architect include performing systems requirements analysis, functional analysis, timeline analysis, trade studies, requirements allocation and interface definition, technical management, integration, system testing, and quality assurance. * Influences development of solutions that impact programme goals and results. * Recommends and develops new technical solutions, products, and/or approaches in support of the programme scope and operation. * Leads and manages work of other technical staff where it has significant impact on solution and technical deliverables. * Resolves highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation. * Develops solutions that are innovative and achieved through research and integration of best practices. * Communicates with executive leadership (internally or client) regarding matters of significant importance to the programme. * Works to convince others to accept and agree new concepts, solutions and approaches to the benefit of programme delivery. * Has in-depth understanding of technical principles, theories, concepts and their application across a range of contexts and scenarios. * Serves as a subject matter expert within relevant technical domain areas. What does Leidos need from me? * Experience in defining and maintaining the appropriate technical solution for the programme. This involves engaging business stakeholders to understand their needs, justifying the strategy to get approvals, communicating it to the business and supporting the assurance of solutions designed to ensure it is followed. * In-depth understanding of technology and technical principles, theories, concepts and their application across range of programmes and contexts. * Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI and ML, ITSM including ITIL, Cyber Security, Automation. * Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. * Excellent communications skills to engage with executive leadership articulating and justifying investment proposals and to provide technical direction and leadership to the programme. * Excellent written and presentation communication skills. * Experience conducting technical solution reviews for large programmes and bids to ensure their success. Experience of the Defence domain is highly desirable. Clearance Requirements: This role will require Developed Vetting (DV) Security Clearance. Those candidates without DV must be suitable for the process and will be required to commence application immediately upon successful application. Location: The Programme Solution Architect will be expected to be work from the Leidos Farnborough office for the majority of the time with occasional travel to customer locations and working from home. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Access to Flexi-time benefits Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. #THEO At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.” If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £74,700.00-£98,300.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Descrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

As part of our Data Product team, you will support in the creation and delivery of our data product roadmap, identifying consumer needs and working closely with our engineers and the wider business to deliver new products and roll out new features to existing ones. Integrate business analytics and o

Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products. Senior Disputes Product Manager. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibi

Head of Product – E-Learning Location: Hybrid – iHasco, Windsor House, Bracknell Reports to: Chief Product Officer Brand: iHasco – part of Citation Group Travel: Regular travel to Citation Group Head Office, Kings Court, Wilmslow SK9 5AR Overview Citation Group Product North Star We exist to help SMEs grow by enabling their people, protecting their assets, and becoming essential to their daily operations. Our goal is not just to support them, but to become a core part of how they run by embedding our tools and services into their day-to-day. Within that ecosystem, iHasco is our learning powerhouse. Our mission: Workplace training made beautifully simple — helping businesses move faster, stay safer, and build teams that are ready for anything. Learning shouldn’t be confusing, dull, or just a box-ticking exercise. iHasco blends great design, smart technology, and creative storytelling to deliver training that sticks — easy to roll out, simple to use, and built to get people learning fast. As Head of Product – E-Learning, you’ll lead this mission at a pivotal moment. You’ll take full responsibility for both the day-to-day performance of iHasco’s current platform and product suite and the transformation towards AI-orchestrated learning — a next-generation experience that adapts to each learner, automates accountability, and drives measurable results for our clients. Why this role? • Lead a market-defining transformation: Deliver the evolution from static courses to adaptive, intelligent learning powered by AI., • Balance now and next: Maintain, optimise, and grow today’s iHasco LMS and e-commerce platform while building tomorrow’s AI-driven capabilities., • Strategic freedom with measurable impact: Shape the roadmap, investment cases, and outcomes that drive growth, engagement, and NPS., • Cross-functional leadership: Partner with Engineering, Content, Marketing, and Commercial to deliver learning experiences that learners love and employers trust., • Global reach: Support iHasco’s integration and expansion within Citation’s mobile and learning ecosystem across the UK, Australia and Canada. What you’ll be doing • Own and deliver the end-to-end product strategy for iHasco — from roadmap definition to market success., • Oversee day-to-day product operations: platform stability, feature delivery, user experience, catalogue performance, and commercial optimisation., • Lead the 2026 AI-Orchestrated Learning Engine, embedding adaptive pathways, personalised delivery, and intelligent reporting., • Use analytics and customer insight to drive adoption, engagement, and retention across our SME base., • Champion the learner and client voice through continuous discovery, testing, and iteration., • Collaborate with technology and design leaders to modernise infrastructure and ensure seamless integration with Group systems., • Define and monitor success metrics for engagement, satisfaction, NRR, and platform health., • Coach, mentor, and grow a high-performing product team, creating clarity of purpose and accountability across delivery., • Be a leader who rolls up their sleeves: you’ll dive deep into discovery, design, and delivery with your teams — shaping concepts, refining user journeys, and ensuring great products get built. But you’ll also step back to connect those details to the bigger picture — translating vision into strategy and strategy into tangible outcomes., • Represent E-Learning within Citation’s Product Leadership Community, driving consistency, innovation, and shared value creation. What we’re looking for • Proven experience leading digital learning or SaaS products at scale., • A hands-on strategic leader — equally comfortable defining product vision and working side-by-side with teams to bring it to life., • Commercially sharp and data-driven decision-maker., • Understanding of AI-driven/adaptive learning and its potential to personalise training., • Deep appreciation of user-centred design and platform usability., • Excellent stakeholder management and cross-functional influence., • Pragmatic Agile mindset focused on outcomes over rituals. What’s in it for you • Lead one of Citation Group’s most strategic product transformations., • High autonomy and direct exposure to the Group Executive Team and investors., • Work with cutting-edge AI, mobile, and learning innovation., • A collaborative culture that values initiative and experimentation., • 25 days’ holiday plus bank holidays, your birthday off, and extra time for newlyweds or new pet parents., • Private healthcare, volunteering days, and family-friendly benefits reflecting our values

Profitero+ is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1400+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business. Profitero+ joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment while giving our employees an incredible launchpad for their careers. Profitero’s tech and data combined with Publicis’ tech, data and activation services positions us to be a true end-to-end partner for helping brands maximise eCommerce market share and profits. Learn more at ___ Come be a part of our fast-paced, entrepreneurial culture and next stage of growth. The Advisory Analyst plays a critical role in analyzing complex eCommerce and digital shelf signals to develop clear narratives and action plans that improve our customers’ performance. This role works directly with Profitero+ clients to scope projects, build analyses in Excel, PowerPoint, and Sigma, and present recommendations that improve eCommerce performance. This role sits within our Advisory organization. The Advisory Analyst will primarily support Digital Shelf business reports and custom analyses, with exposure to analytic tool development & deployment and consulting team support. The role is based in Reading UK and is a hybrid role with three days a week in office. Who you are: • Experience: A bachelor’s degree and 1-3 years of increasing responsibility in a data-intensive consulting, market research, eCommerce, retail, CPG/manufacturing, or similar role, • Analytical & Presentation Skills: Proficiency in Excel and PowerPoint, with the ability to interpret and present data effectively, • Storytelling Ability: Ability to transform complex data into clear narratives, providing actionable insights and recommendations, • Communication: Confidently articulate complex topics in a clear and concise manner, both verbally and in writing, • Detail-oriented: Exceptional focus on accuracy and precision in analyses and reports, • Organizational Skills: Proven ability to prioritize tasks, manage deadlines, and handle multiple stakeholders effectively, • Experience: A bachelor’s degree and 1-3 years of increasing responsibility in a data-intensive consulting, market research, eCommerce, retail, CPG/manufacturing, or similar role, • Analytical & Presentation Skills: Proficiency in Excel and PowerPoint, with the ability to interpret and present data effectively, • Storytelling Ability: Ability to transform complex data into clear narratives, providing actionable insights and recommendations, • Communication: Confidently articulate complex topics in a clear and concise manner, both verbally and in writing, • Detail-oriented: Exceptional focus on accuracy and precision in analyses and reports, • Organizational Skills: Proven ability to prioritize tasks, manage deadlines, and handle multiple stakeholders effectively, • Have prior eCommerce, CPG/retail, and/or consulting experience, • Have hands-on experience with Analytics tools (e.g., Sigma, SQL, Power BI, Tableau, Python), • Understand digital shelf KPIs and best practices Additional Information Why you want to work at Profitero: We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. We hire only the best and provide the compensation and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. Our package include; competitive base salary; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours. Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law. Be part of a company on the forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career. #LI-SK1 #LI-HYBRID