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Trainee Digital Marketing Executive Programme Job Support Included Complete online training designed to prepare you for entry-level digital marketing roles. Study part-time, learn core marketing channels, and receive job support. The Programme This 812 week online programme covers social media marketing, paid ads, SEO basics, email marketing, and analytics, with practical projects and tutor support. The Outcome Trainee and junior digital marketing roles. Starting salaries: 25,000 30,000+ Who This Is For Beginner-friendly. No marketing experience required. UK learners only. Apply now.

Trainee Digital Marketing Executive Programme Job Support Included Complete online training designed to prepare you for entry-level digital marketing roles. Study part-time, learn core marketing channels, and receive job support. The Programme This 812 week online programme covers social media marketing, paid ads, SEO basics, email marketing, and analytics, with practical projects and tutor support. The Outcome Trainee and junior digital marketing roles. Starting salaries: 25,000 30,000+ Who This Is For Beginner-friendly. No marketing experience required. UK learners only. Apply now.

Trainee Digital Marketing Executive Programme Job Support Included Complete online training designed to prepare you for entry-level digital marketing roles. Study part-time, learn core marketing channels, and receive job support. The Programme This 812 week online programme covers social media marketing, paid ads, SEO basics, email marketing, and analytics, with practical projects and tutor support. The Outcome Trainee and junior digital marketing roles. Starting salaries: 25,000 30,000+ Who This Is For Beginner-friendly. No marketing experience required. UK learners only. Apply now.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job DescriptionAs Senior Director, Regional Insights & Effectiveness, you and your team will serve as a principal strategic advisor to two Senior Vice Presidents who report directly to the Chief Commercial Officer. This executive role is accountable for shaping and driving the commercial insights agenda across multiple regions, ensuring that data-driven strategies and operational excellence underpin all major business decisions. You will lead a high-impact team and orchestrate cross-functional initiatives that directly influence enterprise-wide commercial performance, resource allocation, and market success.Strategic Responsibilities* Enterprise Commercial Strategy: Partner with SVPs and the CCO to define, execute, and continuously refine regional and global commercial strategies, leveraging advanced analytics and market intelligence to drive sustainable growth and competitive advantage.* Executive Decision Support: Deliver high-stakes, actionable insights and recommendations to senior leadership, enabling informed decision-making on portfolio management, resource deployment, and market entry/expansion.* Cross-Regional Leadership: Lead harmonization and industrialization of best practices across all affiliates, ensuring consistency, scalability, and innovation in commercial effectiveness initiatives.* Transformation & Change Leadership: Champion organizational transformation, process innovation, and digital enablement, fostering a culture of agility, continuous improvement, and global collaboration.* Strategic Program Oversight: Oversee the design, execution, and scaling of proof-of-concept pilots and strategic initiatives, ensuring alignment with enterprise priorities and measurable impact on business outcomes.* Governance & Accountability: Establish robust governance frameworks for forecasting, reporting, and performance management, ensuring transparency, accuracy, and accountability across all regions.Key Accountabilities* Directly support two SVPs and their leadership teams (including G9 and AC MM General Managers), acting as a trusted advisor and thought partner on all matters related to commercial insights and effectiveness. Lead and develop a high-performing, globally distributed team, including offshore resources, to deliver best-in-class analytics, reporting, and AI-driven solutions. Drive cross-functional collaboration with Finance, Therapy Area Leads, and Market Access to optimize resource planning, launch excellence, and commercial execution. Proactively identify risks, opportunities, and emerging trends, providing influential recommendations that shape enterprise strategy and operational priorities. Represent the commercial insights function at executive forums, steering committees, and global leadership meetings.Essential Competencies* Demonstrated executive leadership in analytics, insights, and business intelligence within the pharmaceutical or biotech sector. Proven track record of influencing senior executive stakeholders, with exceptional gravitas and strategic acumen. Expertise in advanced analytics, data management, market research, and digital transformation. Superior communication and storytelling skills, able to distill complex data into compelling narratives for executive audiences. Strong governance, project management, and stakeholder engagement abilities in highly matrixed, fast-paced environments.* High resilience, resourcefulness, and a visionary approach to problem-solving and organizational change.Experience & Skills* Extensive relevant experience in commercial analytics, insights, and strategy, with significant exposure and understanding of global and ex-US markets. Deep understanding of pharmaceutical data sources, commercial operations, and enterprise-level business drivers. Proven ability to lead teams, navigate international stakeholders and guide international insights & analytics peers, and manage multiple priorities with precision and reliability.* Exceptional interpersonal skills, with a demonstrated ability to build trust, drive collaboration, and influence at all levels.Location: Stockley Park Headquarters, UxbridgeReports to: Vice President, Global Decision Sciences & InsightsKey Stakeholders: ACE and ICR Senior Vice Presidents, ACE and ICR Leadership Teams/Market General Managers## Equal Employment Opportunity (EEO)It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.## For Current Gilead Employees and Contractors:Please apply via the Internal Career Opportunities portal in Workday.\n#J-18808-Ljbffr

A leading biotech firm is seeking a Senior Director, Regional Insights & Effectiveness to shape the commercial insights agenda across regions. This role involves leading a high-impact team and delivering actionable insights to senior leadership. Key responsibilities include strategic program oversight, fostering innovation in commercial effectiveness, and ensuring alignment with enterprise goals. The candidate should possess extensive experience in commercial analytics and strong leadership abilities. This position is based at the Stockley Park Headquarters, Uxbridge, and reports to the Vice President of Global Decision Sciences & Insights.\n#J-18808-Ljbffr

Company Profile: Ocuco Limited is a leading software solutions provider in the eyecare industry, dedicated to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting-edge technology and outstanding customer service. OptiCommerce is part of the Ocuco group and is the leading independent digital marketing and web provider in the optical sector, with clients in the UK, Ireland, the Nordics region, Canada and the US. Job Description: Join Ocuco Ltd. as a Digital Marketing Executive and become an integral part of our dynamic, multinational Client Marketing team based in London. Reporting to the Head of Client Digital Marketing, the successful candidate will play a key role in developing and executing innovative digital strategies. This position involves working with clients across the UK & Ireland, the US, Canada, and the Nordics, as well as maintaining communication with prospective clients worldwide. The role requires a high level of attention to detail, strong organisational abilities, and excellent communication skills. Occasional travel to optical trade shows in the UK will be expected. This is a hybrid role, with a requirement to be in the office three days per week. Responsibilities: • Plan and execute social media content for clients, • Review your own and colleagues’ client social media content, • Ensure all content meets quality standards before submission to the manager, • Schedule social media posts using specialist delivery platforms, • Liaise with clients to gather social media assets, blog content, and briefs, • Coordinate with third-party vendors to support content delivery, • Build bespoke client content calendars based on briefs, seasonality, and industry trends, • Assist in compiling advanced customer reports using multiple data sources (e.g., Google Analytics, Google Ads, WooCommerce, bespoke platforms), • Monitor and report on paid campaign budgets (Google Ads, social media ads, etc.), ensuring appropriate spend management, • Respond to client communications (calls, emails, etc.), providing timely and appropriate resolutions, • Support the Client Marketing Team in their day-to-day activities, • Accurately complete tasks on time using provided tools and platforms, • Contribute positively to a collaborative team environment, where each member plays a valued role The minimum requirements are: • A qualification in Marketing, Business, Languages or related field., • 2+ years of experience in crafting and executing social media content for clients., • Demonstrated ability to thrive in a fast-paced environment., • Proficiency in executing B2C/B2B content across diverse social media platforms., • Exceptional attention to detail and ability to understand and execute marketing briefs accurately., • Strong organisational and planning skills., • Fluency in English (both verbal and written)., • Advanced proficiency in Microsoft Office Suite. The ideal candidate will also have: • Certification in Meta ads or other relevant marketing platforms., • Experience with content scheduling platforms such as Publer, Buffer, and Hootsuite., • Previous success in building, executing, and analysing Meta Ads/LinkedIn Ads campaigns., • Familiarity with content/blog platforms including WooCommerce and Google Business., • Ability to collaborate effectively with internal and external stakeholders., • Positive attitude and proactive approach to delivering high-quality results., • Prior experience in the healthcare or eyewear sectors.

About the Role: We are seeking a dynamic Head of Marketing to drive the UK passenger car marketing strategy. You will lead product launches, develop impactful campaigns, and ensure our vehicles resonate with UK customers. This is an exciting opportunity to shape our brand presence, support the transition to zero-emission transportation, and make a meaningful impact in the automotive industry. Key Responsibilities: • Lead product launches, marketing initiatives, and communications for UK passenger car models., • Develop and implement comprehensive marketing campaigns, including strategies, goals, and execution plans., • Collaborate with cross-functional teams to produce effective promotional materials., • Refine the UK-specific localisation of vehicle selling points., • Create schedules, manage deadlines, and oversee project timelines., • Conduct market research and analyse data to guide strategy., • Proven experience in automotive marketing, with a track record of successfully launching vehicles, executing campaigns, and driving brand growth., • Deep understanding of the UK automotive market, consumer behaviour, and competitive landscape., • Strong project management skills, able to plan, coordinate, and execute multiple marketing initiatives on time and within budget., • Excellent communication, presentation, and storytelling skills, with the ability to translate complex product features into compelling marketing messages., • Data-driven and analytical, capable of interpreting market insights, customer feedback, and campaign performance to optimise strategies., • Collaborative mindset, able to work effectively with cross-functional teams, including sales, product, and communications., • Creative thinker, open to new marketing approaches and digital channels, with a focus on innovation and impact., • Comfortable with occasional international travel for launches, trainings, or industry events., • Proficient in Microsoft Office, CRM tools, and marketing analytics platforms., • Competitive performance-based remuneration., • Company car., • Scottish Widows workplace pension., • 25 days paid holiday plus public holidays., • Car Salary Sacrifice Scheme., • Department and company-wide team-building events. We are committed to building a zero-emission future that reconnects humanity with nature and delivers a world of clean air. Join our diverse and dynamic team to create a positive impact on the environment and society. \n#J-18808-Ljbffr

WHO WE ARE Avolta is the world’s leading travel experience player. With a traveller-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others. Avolta is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment. PURPOSE OF THE ROLE Join our team as a Micro Space Planner, this role reports into the Country Commercial Space Manager, you will play a pivotal role in optimising product placement and enhancing commercial performance. You’ll create impactful planograms, deliver actionable insights, and collaborate with stakeholders to drive success. Are you a retail expert passionate about maximizing space, boosting economic returns, and creating captivating displays? Do you thrive on analytics, teamwork, and forward-thinking planning? If yes, we’re excited to welcome you to our team! RESPONSIBILITIES: • Planogram Production: Take ownership of creating accurate, visually engaging planograms that align with category strategies and make optimal use of shelf space. Ensure timely delivery to support smooth execution and drive sales, • Performance Analysis: Provide Buying teams with actionable insights by analysing SKU, brand, and class performance. Recommend adjustments to improve category profitability and ensure planograms deliver strong economic returns., • Stakeholder Collaboration: Work closely with internal teams, including Category Management, Marketing, and Supply Chain, to align planograms with overall business objectives and ensure seamless execution across operations., • Supplier Relationships: Build professional relationships with suppliers to align on product placement, negotiate shelf space opportunities, and ensure collaborative strategies that benefit all parties., • Teamwork and Development: Foster a culture of collaboration and excellence, supporting team development, promoting high-quality outputs, and driving innovative solutions in space planning. YOUR PROFILE: • Proven retail industry experience with a track record of success., • Background in micro space planning and merchandising., • Proficiency in space analysis and space planning software (e.g., Blue Yonder/JDA or similar)., • IT systems knowledge relevant to the space planning function., • Strong analytical skills with a meticulous, data-driven approach., • High accuracy and attention to detail, with a “right-first time” mindset., • Excellent organisational skills, able to manage multiple projects effectively., • Adaptable, deadline-oriented multitasker who thrives in a team and independently. We are dedicated to building a diverse, inclusive and authentic workplace, we welcome applicants of all backgrounds, experience and abilities. We are proud to be a disability confident employer.

Commercial Strategy Director Uxbridge - Hybrid Remit: EMEAO Region Our client, Monster Energy, is one of the most iconic and disruptive brands in global beverages. From its unmistakable brand DNA to its relentless commercial ambition, Monster continues to redefine what leadership looks like in the energy drinks category. We’re representing Monster Energy in the search for a Commercial Strategy Director to join their Commercial & Strategic Development function across Europe, Middle East, Africa, Oceania and the South Pacific (EMEAO). About Monster Energy Monster Energy Company is a NASDAQ-listed business and the owner of one of the world’s most recognised energy drink portfolios. Founded in 2002 and established in the UK & Ireland in 2008, Monster now operates across approximately 141 countries and territories, employing more than 3,600 people globally. The EMEAO region alone delivers over €3.5bn in annual value sales and continues to be a major growth engine for the business. Monster’s brand is bold, aggressive, dark, fun and unapologetically different — and its people are expected to match that edge. The opportunity This Commercial Strategy Director role sits at the heart of Monster’s newly streamlined 2026 Commercial Strategy & Insights structure and reports directly into the VP Commercial Strategy & Insights. The position plays a pivotal leadership role in shaping the commercial direction of the EMEAO region, bringing together commercial planning, shopper insights, revenue growth, and financial strategy into one cohesive, high-impact agenda. You’ll lead a small senior team, work cross-functionally with Finance, Portfolio Strategy, Commercial Innovation and regional Business Development, and act as a strategic partner to senior leadership across markets. It’s a role for someone who thrives in complexity, enjoys influencing without authority, and can turn insight and data into decisive commercial action. What you’ll be responsible for • Commercial strategy & value creation, • Defining and clarifying market segmentations, channel roles and market types across EMEAO, • Integrating segmentation and shopper insights to shape in-store execution, assortment, visibility, pricing and promotional strategy, • Leading and developing the Commercial Planning Manager and Shopper Insights Manager, • Elevating organisational capability in price architecture, promotional effectiveness and revenue-focused decision making, • Partnering with regional commercial teams to support market engagement and, where needed, bottler negotiations, • Contributing to the creation of an EMEAO best-practice hub to drive consistency, knowledge sharing and strategic alignment, • Collaborating with global counterparts across the Americas and APAC What Monster is looking for • Strong commercial strategy experience across areas such as revenue growth, pricing, shopper or consumer insights, or commercial planning, • A proven ability to translate complex data, insights and cross-functional inputs into clear, actionable strategies, • Confident people leadership, with experience developing high-performing commercial or insight teams, • Deep understanding of pricing, promotion mechanics, price pack architecture and portfolio profitability, • Experience operating in matrixed, multi-stakeholder environments with senior leadership exposure, • Strong influencing skills, particularly within distributed or bottler-led route-to-market models, • Clear, compelling communication style with the ability to present strategic recommendations at executive level What will set you apart • Exposure to bottling or distributor-led business models, • Experience working across multiple markets with differing levels of maturity and channel complexity, • Familiarity with insight and analytics ecosystems, including PowerBI-led reporting environments, • A track record of building scalable frameworks, best-practice toolkits or capability programmes, • Comfort operating in fast-growth environments where systems, tools and mindsets are still evolving Why this role This is a rare opportunity to sit at the centre of one of the world’s most powerful beverage brands, shaping commercial strategy across a vast and diverse region. The role offers genuine influence, senior exposure, and the chance to leave a lasting strategic imprint on how Monster drives growth and profitability in EMEAO. If this sounds like the right fit for your next career move, I’d love to speak with you! Or click “Apply Now” to be considered for this vacancy. The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy

Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. AI tools, design systems, and motion principles, delivering seamless, brand-aligned a

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky . Design, develop, and implement machine learning pipelines and GenAI-powered search and conversational chatbot solutions for scalable mobile and TV applications at Sky and Comcast . As a professional, be a source of expertise and knowledge for junior team members. Solve complex problems within your area, coordinating with others outside of it if needed. Lead on projects or parts of projects. What you'll do • Design, develop and optimise GenAI-powered search and conversational chatbot experiences that integrate seamlessly into scalable mobile and TV applications used by end users, • Build retrieval-augmented generation (RAG) pipelines combining LLMs with structured and unstructured data, • Optimise relevance, latency, and response quality for interactive UI components, • Evaluate and improve models using real-world feedback, analytics and experimentation, • Collaborates closely with frontend, product, and UX teams to embed AI components into user-facing applications, • Contributes to system architecture, model selection, and deployment strategies, • Provides technical guidance and mentorship to junior members of the engineering team, • Participates in Scrum / agile process, • Participates in on-call support with the rest of the team What you'll bring, • Extensive e xperience with traditional ML system s and GenAI ( LLMs, agent frameworks ), including proven delivery of GenAI powered search or chatbot solutions in production, • Working experience and in-depth understanding of: - Large Language Models (LLMs) • Vector databases and semantic search, • Retrieval-Augmented Generation (RAG) • Extensive programming expertise , primarily in Python, delivering ML and GenAI solutions with a language-agnostic mindset, • Familiar with cloud services (e.g. AWS Lambda best practices), • Strong team player and confident communicator with experience as a tech lead and individual contributor in agile, fast paced environments Big Plus:, • PhD in related subjects, • Extensive machine learning research background, including a cademic publications in ML- related conferences or journals Team overview Global Product We're the Global Product. We're the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better, and we can't wait to get started on what's next. The rewards • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky . Design, develop, and implement machine learning pipelines and GenAI-powered search and conversational chatbot solutions for scalable mobile and TV applications at Sky and Comcast . As a professional, be a source of expertise and knowledge for junior team members. Solve complex problems within your area, coordinating with others outside of it if needed. Lead on projects or parts of projects. What you'll do • Design, develop and optimise GenAI-powered search and conversational chatbot experiences that integrate seamlessly into scalable mobile and TV applications used by end users, • Build retrieval-augmented generation (RAG) pipelines combining LLMs with structured and unstructured data, • Optimise relevance, latency, and response quality for interactive UI components, • Evaluate and improve models using real-world feedback, analytics and experimentation, • Collaborates closely with frontend, product, and UX teams to embed AI components into user-facing applications, • Contributes to system architecture, model selection, and deployment strategies, • Provides technical guidance and mentorship to junior members of the engineering team, • Participates in Scrum / agile process, • Participates in on-call support with the rest of the team What you'll bring, • Extensive e xperience with traditional ML system s and GenAI ( LLMs, agent frameworks ), including proven delivery of GenAI powered search or chatbot solutions in production, • Working experience and in-depth understanding of: - Large Language Models (LLMs) • Vector databases and semantic search, • Retrieval-Augmented Generation (RAG) • Extensive programming expertise , primarily in Python, delivering ML and GenAI solutions with a language-agnostic mindset, • Familiar with cloud services (e.g. AWS Lambda best practices), • Strong team player and confident communicator with experience as a tech lead and individual contributor in agile, fast paced environments Big Plus:, • PhD in related subjects, • Extensive machine learning research background, including a cademic publications in ML- related conferences or journals Team overview Global Product We're the Global Product. We're the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better, and we can't wait to get started on what's next. The rewards • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe

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