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Job Description: Head Chef / Deli Manager Role Title: Head Chef / Deli Manager Reports To: Business Owner Location: Hackney Salary: £40k Focus: Operational management, food safety compliance, stock control, and active leadership on the service line. • Peak Service Leadership: Actively run the pass/service area during all peak trading hours. This includes controlling the flow of orders (in-house and Deliveroo), ensuring tickets are cleared efficiently, and setting the pace for the team., • Quality Control (QC): Actively check the temperature and presentation of all outgoing food against the Recipe Book and Assembly Instructions. Immediately correct any variances on the line., • Workflow Implementation: Directly enforce the planned Split Kitchen Strategy on busy days, ensuring the Front/Service line and the Back/Prep Kitchen communicate and operate efficiently., • HACCP & Food Safety: Act as the nominated Food Safety Lead. Ensure strict compliance with all UK Food Safety regulations, including temperature control (Fridges ≤5∘C), cross-contamination prevention, and proper storage., • Compliance Records: Full utilisation of the TRAIL APP., • System Implementation: Immediately implement and manage all new operational documentation, including the Daily Check Sheet, Open/Close Procedures, Recipe Book, and Kitchen Prep List., • Deep Clean Management: Oversee the initial professional deep clean and establish daily/weekly cleaning rotas to maintain standards across all areas (kitchen, prep spaces, public areas, and toilets)., • Stock Management: Control all stock, ordering, and deliveries. Enforce strict FIFO (First In, First Out) rotation across all fridges and dry stores to eliminate waste (especially perishables)., • Full utilisation of Seamless back office system., • Ordering & Supplier Relations: Use the Order List and Supplier List to negotiate best value and minimise complexity. Conduct Supplier Comparisons as part of a 2-6 month plan to optimise ingredient costs., • Waste Reduction: Directly address and eliminate the current issues of over-ordering and rotten food. Log and report all waste weekly., • Staff Development: Manage, motivate, and mentor the existing team (Chefs, Baristas, KPs). Cultivate a culture of high work ethic, accountability, and procedural adherence., • Performance Management: Address underperformance decisively (specifically the current issues with stock control, duty of care, and following instructions)., • Rota Management: Create efficient staff rotas to meet demand while controlling labour costs. USE ROTA APP., • Culture: While focusing on systems, the manager must ensure a professional environment that enables the Barista team to maintain the "on-brand chatty vibe." 3. Requirements & Experience • Experience: 2-5 years of relevant culinary experience, ideally at a Sous Chef level or higher, with demonstrable experience in managing and running a fast-paced service line., • Knowledge: Comprehensive understanding of UK Food Safety/HACCP principles and documentation requirements., • Skills: Proven experience in stock management, inventory control, and cost reduction. Strong organisational, leadership, and communication skills. Exceptional ability to multitask between cooking, delegation, and management., • Motivation: Must be driven by growth and profit margin improvement through meticulous operational control.

About Us: We are HOP! We exist to bring the intoxicating, colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the many, whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP is more than a Vietnamese restaurant brand; it’s a way of life! We are looking for dedicated, thoughtful, and joyful Team Members to join us! If you have a fearless attitude to life, a little free spirited, full of good vibes and love Vietnamese food, then HOP is where it's at! Benefits: Paid breaks, free food on shift, extra day of holiday for your birthday, paid training and development and seasonal night out, min 16 hrs contract. About the role: Your tasks and responsibilities will depend on the daily allocation made by your manager. Your main duties are based on the food production line (kitchen preparation) and include preparing and assembling hot/cold dishes ordered by our guests and daily cleaning during and after service. You will also, from time to time, be a floor host - greet and welcome guests, assist them with their ordering and manage customer flow. This role is restaurant based and involves working a variety of shift patterns, including working weekend and bank holidays. If you think this position is for you, please apply, and we will get back to you as a priority! Thank you! Job Types: Full-time, Part-time Benefits: Discounted or free food Employee discount Referral programme Work Location: In person

As a Nourisher, you are the heart of the guest experience. You prepare beautiful, custom-made bowls and serve each person with warmth, efficiency, and genuine care. Your presence on the line is more than operational — it’s relational. You make people feel seen, respected, and energized through every interaction. This isn’t just service. It’s nourishment. Key Responsibilities • Assemble made-to-order bowls with precision, speed, and aesthetic care, • Deliver an exceptional guest experience with every interaction — warm, clear, and helpful, • Ensure cleanliness, organization, and smooth flow of the service line, • Educate guests on ingredients, combinations, and health benefits where needed, • Maintain Zaha’s high standards of hygiene, quality, and consistency, • Communicate effectively with the Back (Makers) and fellow Nourishers to ensure flow and freshness, • Embody Zaha’s values — simplicity, service, humility, and excellence