Assistant Front Desk Manager
hace 10 días
Swansea
Are you a confident hospitality professional who is passionate about delivering exceptional guest experiences? We're looking for an Assistant Front Desk Manager to play a key role in the leadership of our Front Desk team and help create memorable stays for every guest. • Support the Front Desk Manager in the daily operation of the Front Desk., • Lead by example, providing exceptional guest service and setting high standards for the team., • Act as a key point of contact for guests, handling enquiries, concerns and complaints with professionalism and care., • Assist in leading, motivating and developing Front Desk associates, creating a positive and engaging working environment., • Take responsibility for Front Desk operations in the absence of the Front Desk Manager., • Monitor guest feedback and support initiatives to continuously improve guest satisfaction scores., • Assist with staffing levels, scheduling and departmental organisation to ensure operational efficiency., • Work closely with Housekeeping, Food & Beverage, Reservations and other hotel departments to deliver a seamless guest journey., • Support revenue opportunities through effective room upselling, enrolment programmes and same-day selling initiatives., • Assist with recruitment, onboarding, training and performance development of associates., • Ensure compliance with Marriott brand standards, company policies, health & safety requirements and operational procedures., • Contribute ideas and initiatives that enhance both the guest and associate experience., • Support the management of lobby operations, ensuring a welcoming, professional and efficient arrival experience for all guests. We're looking for someone who thrives in a guest-focused environment, enjoys leading people and takes pride in delivering outstanding hospitality. • Previous experience as an Assistant Front Desk Manager, Front Desk Supervisor, Guest Services Manager or in a similar hotel operations role., • Strong leadership skills with the ability to motivate, coach and support a diverse team., • Excellent communication and interpersonal skills., • A proactive, organised and solutions-focused approach., • Confidence in handling guest concerns and making effective decisions in a fast-paced environment., • Experience using hotel property management and front desk systems., • Commercial awareness and an understanding of how Front Desk operations contribute to overall hotel performance., • The ability to build strong working relationships across departments., • Strong attention to detail and a commitment to maintaining brand standards., • A genuine passion for hospitality and creating exceptional guest experiences. At Marriott, you'll be part of a global brand committed to putting people first. You'll have the opportunity to develop your career, work alongside a supportive leadership team and make a real impact on both the guest and associate experience. If you're ready to bring your leadership skills, passion for hospitality and guest-focused approach to our Front Desk team, we'd love to hear from you. #J-18808-Ljbffr