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  • Ecommerce Admininstrator
    Ecommerce Admininstrator
    1 hour ago
    £12.21–£12.25 hourly
    Full-time
    Cheetham Hill, Manchester

    Job Description Position: E-commerce Administrator Job Type: Full-time, Permanent Work Location: In person Overview We are seeking a detail-oriented and tech-savvy E-commerce Administrator to support the day-to-day operations of our online store(s). The ideal candidate will ensure products are accurately listed, orders are processed efficiently, and customer queries are handled promptly. This role is vital in maintaining smooth, efficient, and customer-focused e-commerce operations. Key Responsibilities Product Management • Upload, update, and maintain product listings (titles, descriptions, images, pricing, inventory), • Optimise product descriptions and metadata for SEO and customer engagement, • Ensure product photography meets brand standards and upload quality images, • Organise and maintain product categories, tags, filters, and attributes for improved user navigation, • Monitor stock levels, update stock availability, and coordinate with inventory or warehouse teams, • Conduct regular audits of product listings to ensure accuracy and consistency across platforms, • Assist in preparing new product launches and promotional updates Order & Customer Management • Process and monitor all online orders, returns, exchanges, and cancellations, • Ensure orders are dispatched in a timely manner and follow up with warehouse/logistics teams as needed, • Provide proactive communication to customers regarding order status, delays, or issues, • Handle customer inquiries, complaints, and requests via email, phone, chat, or platform inboxes, • Investigate and resolve delivery issues, missing items, and disputes, • Maintain excellent customer service standards and support brand reputation, • Track and report recurring customer issues to improve operational processes, • Update order notes, tracking information, and customer profiles where necessary Additional Key Responsibilities • Monitor and respond to messages across all selling channels (eBay, Amazon, Shopify, etc., if applicable), • Assist with marketplace compliance, such as required attributes, listing rules, and policy updates, • Generate weekly reports on sales, products, returns, and customer service performance, • Support marketing and promotional activities (discounts, banners, product campaigns), • Liaise with internal departments such as warehouse, marketing, accounts, and management, • Identify opportunities to streamline workflows and improve the efficiency of e-commerce operations, • Conduct competitor checks for pricing, merchandising, and product trends, • Update and maintain internal documentation, guides, and SOPs for e-commerce processes Requirements • Proven experience in e-commerce operations, administration, marketplace management, or similar roles, • Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento, eBay, Amazon Seller Central, etc.), • Experience using order management systems, CMS tools, and basic photo editing (e.g., Canva, Photoshop), • Strong understanding of online retail processes, customer service, and fulfilment workflows, • Excellent written and verbal communication skills, with a professional and friendly tone, • Strong attention to detail and accuracy when handling product data and orders, • Ability to multitask, prioritise, and manage time effectively in a fast-paced environment, • Strong problem-solving skills, especially when dealing with customer or order issues, • Comfortable using spreadsheets (Excel/Google Sheets) for reporting and data management, • Ability to work collaboratively with cross-functional teams, • Tech-savvy, adaptable, and able to quickly learn new systems and platforms Benefits • Casual dress, • Flexitime, • On-site parking

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  • 7.5 Tonne Driver
    7.5 Tonne Driver
    1 month ago
    £31000 yearly
    Full-time
    Pendlebury

    Job description Fantastic opportunity to join Bunzl a FTSE100 company as a multidrop delivery driver in our Manchester Depot based in Swinton. We deliver essential non-food catering supplies to a range of clients including Public Sector, NHS, Military, restaurants, cafes and hotels. BUNZL BENEFITS · Company Pension Scheme · Share Save Scheme · Cycle to Work · Free Life Assurance · Long Service Awards · Discounts at a number of retailers · Opportunity to upskill JOB DESCRIPTION • Ensure that the Company vehicle allocated is maintained in a roadworthy and clean condition, documenting appropriate checks and reporting any faults immediately., • Assist in loading assembled orders onto vehicle ensuring that the payload is within the limits for the vehicle and that the permissible axle weights are not exceeded and that goods are safely loaded for transportation and delivery, • Ensure duties are carried out within legal requirements complying fully with the requirements of the Company Operators Licence., • Ensure all scheduled deliveries are completed on time, in full on a daily basis, utilising the relevant route planning tools, • Deliver to customers as directed and assist with unloading and taking to final delivery point as requested. Report any problems with delivery sites., • Ensure that all POD paperwork is correct and authorised., • Present a professional image to the customer, be pleasant and courteous at all times and comply with company dress requirements., • Report any accidents immediately QUALITY OF WORK Demonstrate a high degree of attention to detail, thoroughness, and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks TEAM WORK Ability to establish and maintain working relationships with others. Contributing work and effort to group performance to meet agreed objectives and achieve team success Excellent customer service COMMUNICATION & INTERPERSONALSKILLS Ability to listen and understand information. Presents information in a clear and concise manner. Knows appropriate way of communicating with customers, peers and line managers and external stakeholders. Demonstrates respect for all individuals in all forms of communication. Treat people fairly and courteously. CUSTOMER FOCUS Shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation. Demonstrates an understanding of the needs of internal and external customers. Ensures actions of self and others meet or exceed customer requirements. INITIATIVE Monitors and manages own time to ensure daily objectives are met. Develops and improves procedures in agreement with line manager. Accepts additional challenges and responsibilities willingly and assists others. Self reliant. HEALTH AND SAFETY AWARENESS Understands the importance of complying with health and safety procedures and reporting risks. Compliance with legal requirements and Company policy relating to vehicle usage. PLANNING & ORGANISATION Adapts to changes and uses resources effectively. Arranges work schedules and priorities work to meet deadlines. FLEXIBILITY Willingness to work extra hours or help out in areas outside of role. Use of initiative to ensure tasks are completed.

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