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Job Advertisement: First Line Support Location: Chester (Onsite) Contract Length: 12 Months (Potential for extension) Working Pattern: Full Time Are you ready to kickstart your career in IT within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. Key Responsibilities: Deliver first line support via voice and chat channels to internal employees, ensuring top-notch client care. Troubleshoot basic issues related to Microsoft applications, including the MS Office suite, Office 365, SharePoint, and Skype. Manage multiple live chats concurrently while maintaining focus on operations and quality metrics. Document tickets clearly for the second line teams to facilitate effective resolution of issues. Collaborate with regional and international partners to deliver best-in-class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/11 and network solutions such as Citrix, VPN, and Cisco AnyConnect. organisational Skills: Ability to prioritise tasks effectively and manage multiple responsibilities simultaneously. Team Player: A collaborative spirit with the ability to build relationships across global teams. Performance-Driven: Demonstrated ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model, allowing the successful candidate to work onsite for four days and one day from home, provided individual service levels and performance metrics are met post-training. If you are ready to take on this challenge and grow your career in IT support, we encourage you to apply! Join our client's team and become part of a dynamic organisation that values client care and teamwork. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Domain Solution Architect** Duration: 12 Months Possibility for extension) Location: Chester/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates About the Role As a Domain Solution Architect, you will play a pivotal role in our technology team supporting Global Transaction Services (GTS). Your expertise will drive transformation programs across payments, credit, trade finance, loans, and customer accounting. You will engage with stakeholders to capture requirements, assess impact, and develop high-level designs that meet regulatory demands and business needs. Key Responsibilities Collaborate with stakeholders to understand their needs and articulate problem statements. Assess the scope of change and its impact on technology, operations, and supporting functions. Liaise between business units, technology teams, and delivery teams to arrive at optimal solutions. Document functional requirements and identify impacts on current functionality. Create end-to-end High-Level Designs for GTS EMEA projects in corporate banking. Conduct walkthroughs for requirement assessments with stakeholders and governance committees. Support delivery teams throughout the agile project lifecycle. Engage with the business to determine concept designs and project estimates, providing technology guidance. Review project designs for adherence to organizational standards and technology stacks. Set technology strategy and design standards for the department in collaboration with enterprise architecture. Ensure timely delivery of quality outcomes and report regularly to senior management. Skills & Experience: Proven experience in designing solutions for corporate banking, including payments, client liquidity, trade finance, loans, and virtual account management. Strong understanding of payment schemes (UK & EU) and cross-border payments. Experience working with business stakeholders and regulatory projects, with a solid grasp of banking regulations. Demonstrated leadership in application design across multiple technology platforms. Extensive technical and data analysis experience with varied architectures. Proven track record in vendor selection and integration within technology environments. Experience providing technology leadership to both onshore and offshore teams. Ability to define end-to-end solution architecture, including interfacing patterns and technology. Good understanding of non-functional requirements and solution development. Experience with Agile project methodologies. TOGAF certification. Background in banking application design and development. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

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