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Tembo is making the dream of ownership possible for a new generation of home buyers. We are a disruptive, award winning savings and mortgage platform powered by a proprietary technology platform - with the result of enabling buyers to buy their home years ahead of the alternative. We recently acquired a savings company to help us capture customers earlier in their home buying journey, nurture them through saving for a deposit and ultimately to match them with the best mortgage product to get them onto the ladder more quickly. Our savings business is growing very rapidly and we’ve recently launched a Cash ISA to complement our existing Lifetime ISA products. We have huge plans for new products and innovation in the future. We’re a mission centric organisation that holds our values close: Find a way - representing our desire to innovate and also leave no stone unturned to help find a customer a way to get on the ladder It's all about the people - customers, colleagues, partners - we’re all human and without them we are nothing If you don’t like it change it - as a startup we’re constantly listening to every source of data and evolving, every opinion counts We are rated 5* on Trustpilot with every single customer review celebrated and we are determined to find a way to ensure we retain that customer love as we scale. We are well funded by Goodwater Capital, Aviva, McPike Family Global Office, Ascension, Love Ventures as well as a suite of ethical backers such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation and Big Society Capital. We’re looking for an experienced, customer-centric Customer Service Specialist who isn’t afraid to roll their sleeves up, to help deliver the best, most trusted customer service as we grow our business. In this role, you’ll be responsible play an integral part in helping the Customer Service team deliver world-class service to our Savings customers via in-app chat, email and telephony. This includes liaising with internal and external stakeholders and delivering 5* service, 7 days a week whilst continually implementing process improvements and optimising resources. You will also successfully collaborate with our operations, technology and compliance teams to ensure we achieve our company growth objectives. As a tech-enabled business there is a big focus on innovative AI/technology focused solutions to create the optimum customer experience whilst also enabling Tembo to scale quickly. At Tembo we utilise the latest tools and systems to deliver top class service, you’ll own the ongoing training and utilisation of these tools to ensure the team are making the most of the tools at their fingertips (eg Using Intercom AI to automatically resolve as many tickets as possible without human intervention). Proven experience in a customer support or operations role within fintech, banking, or a regulated financial services environment Comfortable responding to customers across in-app chat, email, and phone via platforms like Intercom Strong written and verbal communication skills, with a focus on delivering empathetic, clear and world-class customer service Skilled in triaging queries and issues to internal teams (e.g. ISA Transfers, Payments, Home Purchase) and ensuring timely resolution Experience working closely with internal stakeholders such as the Finance team to help resolve payments, deposits, and reconciliation queries Ability to follow and improve internal processes while maintaining service-level targets and accuracy Confident in using support tools and CRMs, tagging queries, and contributing to feedback loops that improve team workflows Detail-oriented and proactive in identifying emerging customer issues or patterns and raising them for process review Collaborative mindset, eager to work cross-functionally and support customers throughout their savings journey Location: Hybrid, with an office in Central London (1-2 days per week in the office)

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff/UK Remote | 💰 £157,000-210,000 + | ✨ ⭐ About Ops Data: Our Operations Data team consists of over 25 people across 4 data disciplines: Analytics Engineering, Data Analytics, Machine Learning, and Data Science. In our Operations Collective, you'll have the opportunity to embed into an area that is the heart of how we work with our customers’ problems - delivering award winning customer support - and is full of data challenges. Machine Learning supports all aspects of Operations, from workforce planning to customer support experience, to enabling teams to work effectively and efficiently. 🔑 You’ll play a key role... As a Senior Staff ML Scientist, you’ll be at the pinnacle of our Individual Contributor (IC) career track, serving as the foremost technical authority in Machine Learning within Monzo. You’ll shape foundational ML strategy and platforms that support Operations and influence the design and delivery of ML solutions across the business. You will work cross-functionally with senior leadership, engineering teams, and business stakeholders to define and execute our long-term ML strategy. You’ll influence the development of Monzo’s ML capabilities across diverse areas, from automating support experiences to optimizing operational efficiency, and pioneering AI-driven products that improve customer outcomes. Beyond technical execution, you will mentor and guide the next generation of ML talent at Monzo, elevating the standard of ML expertise across the company. You’ll also be a thought leader, influencing best practices in ML model and GenAI systems development, deployment, and governance at scale. 📌 Responsibilities: • Define and execute the strategic vision for ML across Operations and adjacent business areas., • Define reusable ML architectures and modelling standards adopted by multiple teams, and guide the development of complex systems that serve as the foundation for multiple products and problem spaces., • Act as a senior technical authority, setting best practices and architectural patterns for ML across the organization., • Collaborate with Engineering, Product, and Leadership teams to integrate ML-driven solutions into core business processes., • Advocate for and implement responsible AI practices, ensuring fairness, robustness, and transparency in our models., • Mentor and coach ML practitioners at all levels, fostering a culture of continuous learning and innovation., • Engage with the broader ML community, sharing knowledge through conferences, blog posts, and open-source contributions. 🤩 We’d love to hear from you if… • What we’re doing here at Monzo excites you!, • You have a proven track record of leading large-scale ML initiatives with tangible business impact, preferably in a fast-moving tech company., • You have led the development and adoption of reusable ML modelling patterns, architectures, or infra across large organizations., • You have experience developing state-of-the-art deep learning models, LLMs, and advanced AI architectures., • You are an industry expert in ML model development, deployment, and MLOps at scale., • You are deeply comfortable with Python, SQL, and ML frameworks (e.g., TensorFlow, PyTorch) and have experience working in a microservices architecture (Go Lang experience is a plus)., • You have extensive experience with real-time ML applications, reinforcement learning, graph-based models, and/or NLP., • You can communicate complex ML concepts to both technical and non-technical audiences, influencing senior stakeholders and executives., • You thrive in ambiguous, fast-changing environments and have a proactive, problem-solving mindset., • You have a passion for mentoring, and can elevate the ML skill set across the organization influencing both cross-functional and executive strategy. Nice to haves: • Track record of shaping ML strategy and system design in highly-scaling support or operational environments., • Contributions to industry standards, open source software libraries, or public thought leadership in machine learning systems. The Interview Process: Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions! • 30 minute recruiter call, • 1 hr call with hiring manager, • 4 x 1-hour video calls with various team members (short presentation included) Our average process takes around 3-4 weeks but we will always work around your availability. What’s in it for you: ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚Learning budget of £1,000 a year for training courses and conferences ➕And much more, see our full list of benefits_ If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance #LI-DC2 #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍Location Remote in the UK | 💰 £24,750 - £29,625 depending on experience (£27,250 minimum starting salary if based in Greater London) + | ✨ Please note that this role is heavily calls-based. These calls will be very upsetting and unsettling, on a daily basis. We receive calls from customers who express feelings of distress, including thoughts of self-harm or harm to others, as well as challenges related to gambling and substance use. Please do not apply if you feel that these calls will be triggering for you to deal with. ⭐Our VAIB team About our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team -_ 🔑You’ll play a key role by The vulnerable customers role is for those people that have experience of working with adults with varying degrees of difficulties or personal hardship and can provide strong customer service, personal resilience and boundaries. You'll be taking escalations from fellow Customer Service Advisors, chatting to customers via the telephone, so you'll need to be able to call customers, and in app chat. Here are some of the situations you may deal with: • Helping people with addictions make account adjustments to aid their recovery, • Helping people with various difficulties be fully understood by Monzo so we can help them to the best of our ability now and in the future, • Talking to people who are struggling to afford basic necessities, and find them the right help and support, • Talking to people who mention suicide, and figure out the best way to help them, • Advising your fellow Customer Service Advisors on tone of voice, phrasing, and actions for vulnerable people, • Understanding a customer’s financial accessibility needs and making adjustments to support their journey with Monzo 🤩 We’d love to hear from you if • Have experience working with vulnerable customers is desirable, • Are comfortable and confident managing a high volume of calls of a sensitive nature, • Have the ability to prioritise difficult conversations effectively, • Have a strong sense of empathy and compassion, • Have a strong sense of personal boundaries and resilience, • You can start on 18th August 2025 and attend full time training Monday to Friday 9am - 5.30pm for 10 weeks, • Have a strong team working ethic 💰 What’s in it for you 💰£24,750 - £29,625 per year depending on experience 📍This role is based remotely including training 📚Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits_ 🎂 We'll guarantee time off on your birthday (if you want it) with the exception of your training period. This will come from your regular holiday balance and provided you have enough to cover it. Shifts - To make sure we’re around to help our customers 24/7, we ask our new Customer Operations (COps) team members to commit to a rotating 7 week working pattern - Monday to Sunday 6am - 10pm inc bank holidays (37.5 hours) 🌈 The application journey has 3 key steps • Application stage, • 20 minutes recruiter call, • Final stage with 2 team managers lasting up to 1.5 hours You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to gillianmacfarlane@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ #LI-REMOTE #LI-GM Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

London/Cardiff/UK Remote | Level 50 Analytics Engineering |💰£97,800-£125,000 + | ✨ ⭐Our Core Analytics Engineering Team Our goal in Core Banking is to make everyday money work for everyone. We’re responsible for the current account used by over 12 million users! We create the day-to-day money management experiences, including features like Trends, Salary Sorter, Bills Pots, and more. We build functionality for different audiences, including Joint Account users and Under 16 year olds. Our team even builds Subscriptions, our paid upgrades that unlock extra benefits and functionality to help our customers make financial progress. We’re now gearing up for our next phase of growth to 20 million customers. Our Analytics Engineering discipline works in the intersection between data, engineering and our collectives - Core, Money, Borrowing, Operations and Financial Crime and beyond. The AE teams are responsible for building downstream data models from backend services with the desire to make our Data Warehouse a genuine competitive advantage for Monzo. We want a discipline capable of building a reliable and scalable Data Warehouse to support decision making in a cost effective and performant manner. Managers within Data have two primary responsibilities; people and technical products. Your focus will be on helping engineers with their personal and professional development, listening and guiding them through hard times and celebrating their successes. You will also be leading and participating directly in technical initiatives and helping Monzo shape its Data organisation, ensuring the team focuses on valuable work, shipping things with a level of care and attention to detail. There will be a strong focus on delivering best practice across our data discipline and helping bring a new level of maturity around Data Governance principles, working in collaboration with others to deliver this. 🔑You’ll play a key role by... Working in a multi-disciplinary team, you will: • Be a hands-on leader in building a discipline of exceptional analytics engineers working to make Data at Monzo the gold standard within the industry, • Nurture between 5 to 6 analytics engineers, supporting, coaching and developing high performing engineers through regular 1:1s, continuous feedback and relationships with others, • Aid prioritisation of initiatives and projects, working closely with other leads for each of our Monzo collectives, • Be hands on through participating in the review cycle, architecture and design leadership and development of your own changes to the pipelines, • Be part of the hiring team within Analytics Engineering, • Work closely with other leads to deliver a scalable, consistent approach to governance and best practices, • Drive effective project management of central Analytics Engineering projects, ensuring they’re well scoped and delivered to deadlines, • Establish yourself as a trusted partner to various collectives and the leadership team, with the capacity for getting things done, be it either hands-on or by leading others, • We all own and support the pipelines we contribute to, and on call support out of hours will be expected from time to time as part of this role 🤩We’d love to hear from you if… You have experience managing or mentoring the performance and development of high-performing engineers. • You have strong experience in data warehousing architecture at scale, • You have experience and a passion for leading data warehousing, data visualisation, big data or ETL projects as an analyst, developer, designer or architect, • You know what it takes to hire great engineers within the data space, • You’re equally comfortable working hands on and leading a team Nice To Haves: • Any experience working within a finance or banking environment, • Experience working in a highly regulated environment (e.g. finance, insurance, gaming, food, health care), • Experience with any of our stack of dbt, BigQuery and Looker Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰£97,800-£125,000 ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. 🌈 The application journey has 4 key steps • Recruiter Screening Call, • Initial Call, • Take Home Task, • Final Loop (3 sessions - case study, collaboration and people leadership) This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ For more insight into the AE team at Monzo, check out our _ with John Azzopardi one of our Senior Leaders in AE #LI-AE1 #LI-REMOTE

The Role: FinCrime Business Banking Senior Investigator. As a FinCrime Business Banking Senior Investigator, you will play a pivotal role within our financial crime operations. Your main focus will be completing some of our higher risk, high complexity financial crime tasks on our business accounts,

Manage and deliver complex banking operations transformation programmes across retail and commercial banking environments, ensuring successful execution and measurable outcomes. Key Responsibilities of the Associate Director – Banking Operations Transformation. Contribute to market‑leading insig

This vital role in the HR Operations team requires expertise in UK employment law, strong relationship-building skills, and a commitment to compliance and process improvement. The ideal candidate will handle HR operations, administer employee benefits, and support recruitment activities, while maint

Participating fully within Deloitte to assist the growth of the Banking Operations & Domain Solutions team, develop and guide junior colleagues, and support the firm's inclusive culture. Strong knowledge of the UK banking industry and market, including macro trends, regulatory, economic, and disrupt

Global Market Operations a dynamic, multi-faceted organization that partners with all parts of the firm to provide banking and securities services to clients around the world. For every new product launched and every trade executed within Global Markets, it is Operations that develops and manages th

Obsidian is seeking experienced retail banking professionals to enhance AI systems' performance in understanding consumer banking operations. This project-based role involves reviewing AI outputs, creating scenarios, and annotating data across retail banking workflows. Ideal candidates have over 3 y

Global Markets Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Global Markets Structuring Operations provide middle office and issuance support to the Structu

By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations. Project Manager with Digital Banking Operations and Artificial Intelligence AI. We are seeking a Project Manage

HSBC in Greater London is looking for a Senior Service Performance Manager to monitor and enhance service delivery across UK Commercial Banking operations. Candidates should have experience in business management within Global / CIB / CMB operations, excellent analytical and leadership skills.

The ideal candidate should possess at least 5 years of banking operations experience, specifically in commercial banking with loan products. Saxton Leigh is seeking a Banking Operations Manager to oversee daily Loans Administration.

Participating fully within Deloitte to assist the growth of the Banking Operations & Domain Solutions team, develop and guide junior colleagues, and support the firm's inclusive culture. Owning clear deliverables, leading small work streams, and developing strong long‑term client relationships to

This prestigious banking institution located in the heart of the City of London has a new requirement within its Property Lending Credit administration team.

This full-time position starting in April 2026 allows you to support IT initiatives and gain hands-on experience in a dynamic banking environment.

Global Markets Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales, trading, and asset management capabilities to clients worldwide. Alongside this vital service delivery role, Operations provides essential risk management and control, p

This is a brand new space for Business Banking at Monzo, and we’re building it as we go. Providing live support coverage to keep day-to-day operations running smoothly. Our Business Banking Card Acquiring Team.

Brian Durham Recruitment Services is seeking a recent A level school leaver or graduate for a role within a prestigious banking institution in central London. Full banking benefits will be provided.

Natixis Corporate & Investment Banking in London is seeking a Middle Office Analyst to join their Financing Operations team. The ideal candidate will have 2–3 years of experience, strong knowledge of agency banking, and a solutions-oriented mindset.

We are recruiting for a Banking Operations Officer with at least 5 years of experience to join the team at this bank based in Central London. Maker or Checker function for BACS Payment Periodic Instruction and earmarks on the core banking system and Bottomline PT‑X. Assist with counter service dut

Monzo is building a new space for Business Banking and is looking for 4 Card Operations (COps) to help shape the Card Acquiring experience. Business Banking Card Acquiring Team. Provide live support coverage to keep day‑to‑day operations running smoothly.

Middle Office, Loan Operations, Agency Management or Financing Operations role within Corporate / Investment Banking. Are you a detail-oriented financing professional with experience across agency banking, syndicated lending and loan operations? This is an excellent opportunity to join a high-perfor

Jobs via eFinancialCareers seeks an Operations BA in London to provide expertise on Operations processes and systems.

This role will support store leadership through accurate banking processes, people administration, and day-to-day operations. Burberry is seeking a Store Administrator to ensure smooth operations at their Bond Street store in Greater London. The successful candidate will have experience in administr

Somi AI is seeking a Chief of Staff to join their Core Banking team in London.

Jas Gujral is seeking a Banking Operations Officer based in Central London. The role demands at least 5 years of banking operations experience and strong customer handling skills. Candidates should have knowledge of financial crime principles, SWIFT messaging, and core banking systems.

A global business that specialises in vitamins/supplements is looking for an Operations Manager to develop and drive its UK offering. The role will oversee business operations, sales and product innovation/supply chain management. Proven skills in overseeing sales, operations and growth.

We are therefore looking for a new Regional Operations Manager to cover an area focused around South London and the South East. The Regional Operations Manager will support, coach, mentor and performance manage a regional team of installation & Service Technicians with varying levels of skills and e

We are currently assisting one of our clients, a Europe-based proprietary trading firm, in hiring an experienced.In this role, you’ll act as the key bridge between trading, risk, and technical teams, ensuring every project is delivered on time, aligned with business goals, and backed by precise da

Experience in sales operations or revenue operations,. Certain Advantage is working closely with a fast-growing software company to hire a Sales Operations Specialist.

As Operations Manager, you’ll help build and operate a reliable, user-friendly EV charging network that supports the transition to a fossil-free future. Your role is key to ensuring smooth daily operations, solving problems quickly, and continuously improving the infrastructure together with inter

The ideal candidate would ideally hold a Counterbalance Forklift Licence or who is willing to go through the FLT Training to join our team at the Tamworth Operations Centre to assist with our Washrooms, Healthcare and Floorcare Divisions. To carry out any task deemed necessary by the Operations Man

Work closely with leadership to execute business strategy and scale operations sustainably. If youre an experienced insurance operations leader looking for a role where you can.

Please be cautious of these attempts to elicit banking or other financial or sensitive information. As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and acce

Turkish Speaking Inbound Customer Service Advisor.The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Mercier Consultancy MD is excited to announce a unique opportunity for a.Dutch Speaking Customer Service Advisor.Greece! This role is ideal for adventurous individuals seeking to merge work with the experience of living in a vibrant culture.As a part of our dedicated team, you will provide exception

Rewards and Benefits on offer:.Working for a blue-chip company with a great team-based culture.The role is only working Monday to Friday- no weekends!.Home based position from day one!.World class training and development opportunities.The Company you will be working for:.MTrec is proudly representi

As we scale our go-to-market engine, we’re looking for a Sales Operations professional to help us build a world class, data-driven sales function that can grow efficiently and predictably. As Sales Operations, you’ll be the operational backbone of our sales team. Proven experience in Sales Opera

As Revenue Operations Manager, you will own the analytical and operational infrastructure that powers our Travel Commercial organisation.

We are looking for an experienced Legal Operations Manager to provide critical operational support to our in‑house Legal function. Legal Operations & Process Improvement:. Support and coordinate legal operations projects aligned to priorities set by the Group General Counsel.

As Revenue Operations Manager UK , you will be the architect of sales operations across our Marketplace and Private Office (VIP client) motions globally (EMEA, Americas, APAC) — and the Growth leadership team’s primary operating partner. This role will join the Chief Growth Officer’s organizat