Buscar empleo: 689 ofertas de trabajo de benefits en Earley (octubre 2025) - page 9

HAYS

Grants Officer

hace 27 días

Wokingham

Fixed Term Contract ends July 2026 The role This is an exciting and rewarding opportunity to add value to a growing charity and to make a real and lasting difference to colleagues working who are experiencing difficult times.As a Grants Officer, you will join a busy team at our Head Office. Our motivated and dedicated Grants Officers are focused on supporting colleagues when applying for financial help, in an empathic and non-judgmental manner, delivering a high standard of client experience and keeping detailed, clear records.You’ll be part of a dedicated and supportive team, working in a fast-paced environment where empathy, professionalism, and attention to detail are essential. No two days are the same — from guiding applicants through the process, to reviewing and recommending grants for maximum impact. Full training will be given on systems and services, followed by a structured personal development plan which will include benefits training and a deep understanding of the support and signposting available to colleagues.Role ResponsibilitiesThis role focusses on supporting colleagues in their applications for financial assistance, ensuring a compassionate and impartial approach to every case. It demands a commitment to delivering an exceptional client experience while maintaining thorough and well-organised records. These records play a crucial role in informing recommendations for financial grants that align with established criteria. • Act as the first point of contact for financial grant applicants, offering empathetic, non-judgmental support, particularly to those in distress or in vulnerable situations., • Provide guidance and assistance to applicants and beneficiaries in accessing this organisation's Financial Grants and wider services, identifying additional support options that may benefit their circumstances., • Manage a personal caseload of grant applications from initial application through to final decision and payment., • Collect and authenticate applicant information to confirm eligibility, provide timely updates on progress, and support well-informed decision-making., • Assess and recommend grants in line with policy, ensuring fairness, accuracy, and consistency., • Deliver service that upholds the high standards set in our charter, with a strong focus on the applicant’s experience., • Maintain accurate, compliant, and well-documented communication records for all applicant interactions., • Collaborate effectively as part of a team, ensuring adherence to the organization Service Level Charter., • Stay informed on benefits knowledge, regularly participating in training and meetings to enhance expertise in grant-making, health, and wellbeing., • Represent this Charity at internal and external meetings, attending in-person training sessions and conferences/team days as required., • Work collaboratively with colleagues and supporters across the charity to support delivery of our strategic goals. Person Specification We are looking for a highly capable and resilient individual who can effectively communicate with a diverse range of people while working in a fast-paced environment. The ideal candidate will possess: • Strong communication skills and resilience – Ability to engage confidently and empathetically with people from various backgrounds via email and telephone., • Awareness and understanding of Mental Health, physical illness/disability, or homelessness – This may stem from personal experience or professional exposure., • Personal resilience – To support your wellbeing and those around you, • Excellent administration skills – A strong eye for detail when assessing documentation, • Experience in CRM systems and record-keeping – Competence in logging information accurately and efficiently., • Ability to work efficiently under pressure – Demonstrates speed and precision in handling tasks without compromising quality., • Educational qualifications – Minimum GCSEs in Maths and English, and a Level 3 qualification (A Level or equivalent). A degree-level qualification is desirable, particularly for critical thinking and decision-making capabilities. Desirable • Experience working with vulnerable individuals or in a client-facing support role, • Previous case management experience What We Offer • Competitive salary: £32,000 rising to £33,500 following successful completion of training, • Hybrid working: Minimum two days per week in our Sandhurst office (Thursday and one flexible day), • 34-hour work week (full-time), • Flexible working hours offered after completion of training, • 25 days annual leave plus public holidays and an additional 3 days at Christmas, • Private health and dental care option, • Wellbeing allowance: £50 per month, • Excellent contributory pension scheme (up to 10% employer contribution), • Life Assurance (up to 5 times salary), • Access to our Colleague Support Programme If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4721446

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