Customer Service Representative - French Speaking
hace 24 horas
Belfast
Pay: £27,456 per year (£13.20 per hour) Location: Belfast | On-site Role Job Type: Full-time, Permanent About HCLTech HCLTech is a global technology company that helps leading enterprises across 60 countries supercharge progress through innovation and human connection. In Belfast, our multilingual customer-experience team supports some of the world’s best-known brands across banking, tech, and lifestyle sectors — delivering the empathy and expertise that customers remember. About the Role We’re looking for an enthusiastic French-speaking Customer Service Advisor to join our growing team in Belfast. You’ll help customers in both French and English, resolving queries via phone and email, and creating positive, human-first interactions that reflect HCLTech’s values. This is an ideal opportunity for bilingual professionals who enjoy problem-solving, teamwork, and building meaningful customer relationships while working in a supportive, global organisation. What You’ll Do • Respond to customer queries in French and English, providing first-contact resolutions., • Deliver exceptional service across phone, email, and chat channels., • Handle requests, orders, and complaints with professionalism and empathy., • Follow compliance standards, quality metrics, and internal procedures., • Record customer interactions accurately in the system., • Provide feedback to improve customer experience and operational efficiency., • Collaborate with team leads and peers to exceed service and satisfaction goals. What You’ll Bring • Fluency in French and English (written & spoken)., • Strong communication and listening skills with a friendly, patient tone., • Analytical thinker with great attention to detail., • Passion for helping customers and resolving problems., • Ability to multitask and manage time effectively., • Reliable internet connection and readiness for an on-site Belfast role., • EU citizenship or valid UK work permit (required)., • Willingness to relocate to Belfast (if not local)., • Successful candidates must complete an Access NI and credit check. Working Hours & Salary • Training (Monday to Friday 08:00 - 17:00), • Monday to Friday | 07:30 – 16:30 rotational shifts (40 hours per week), • Salary £27,456 per year (£13.20 per hour) Why You’ll Love Working with HCLTech • Competitive pay and paid professional training., • Private healthcare & dental insurance., • Employee discounts and gym/high-street benefits., • Career growth programs and learning opportunities., • Fun, diverse, and inclusive workplace culture., • Wellness initiatives, EAP, and Virtual GP access., • Cycle-to-Work scheme, pension plan, and mortgage consultancy., • Job stability with a global brand known for putting people first. Ready to Join Us? If you’re fluent in French and English, enjoy helping people, and want a secure career with growth opportunities, apply today to join HCLTech’s award-winning Belfast team."