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  • Customer Service Team Leader
    Customer Service Team Leader
    1 day ago
    £14 hourly
    Part-time
    London

    Who We Are We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a twelve-store operation, expanding across London. What really matters to us We’re looking for someone who genuinely loves people. The Customer Service Lead is all about making sure every guest who walks through our doors has an amazing experience. You’ll be the warm, welcoming face of TSP during our busiest periods, making customers feel looked after, solving problems, and bringing the energy that makes people want to come back. You’ll still be part of the wider team and help wherever needed, but your number one priority is our customers. What You’ll Be Doing • Customer Obsessed: Go above and beyond to create memorable experiences and make sure every customer leaves happy., • Lunch Rush Champion: Be the key customer-service person during our busiest period, keeping an eye on the floor and making sure the customer experience is always great, even when it gets busy., • Problem Solver: Handle customer questions, feedback and issues confidently and calmly., • Know Your Guests: Get to know regular customers, remember faces and build the kind of relationships that make TSP feel like their local., • Keep the Energy High: Bring positivity, warmth and good vibes to the team and the customers around you., • Support the Team: Work closely with the wider team and jump in where needed, but always keeping an eye on what our customers need., • Lead by Example: Set the standard for what amazing customer service looks like and help your teammates deliver it too. Are You a Match? • You are naturally warm, friendly and confident with people., • You genuinely love customer service and get a buzz from making someone's day., • You’re a great communicator and aren't afraid to have a chat with customers., • You stay calm, positive and solution-focused when things get busy., • You notice the little things — an unhappy customer, someone who needs help, or an opportunity to make someone's experience better., • You bring great energy and naturally lift the people around you., • You’re reliable, punctual and thrive during the lunch rush., • You’re someone the team can trust to take ownership and make good decisions., • Previous hospitality or customer service experience is a bonus, but personality and attitude matter more than experience. The Good Stuff (Perks!) • 💸 £14/hr starting pay, • 🥗 Free TSP Meals on shift when you work over 6 hours (feed your mind and body!), • 🌴 30 Days Paid Holiday, • 👯 'Refer a Friend' Bonus, • 🎉 Team Socials – store birthday bashes and summer parties, • 🚀 Real Career Growth – we’re opening new stores constantly and love to promote from within

    No experience
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  • Massage Therapist / Beauty Therapist — Freelance
    Massage Therapist / Beauty Therapist — Freelance
    3 days ago
    £20–£25 hourly
    Part-time
    London

    Job Description: Please do not apply if you are not certified massage or beauty Therapist with relevant qualifications, we won't consider applicants with random application not relevant to the position. The Ritual Atelier is a boutique wellness and beauty studio in Shoreditch, offering professional massage, facials, body rituals and non-invasive beauty treatments in a calm, elegant and high-quality environment. We are currently looking for 2 freelance/self-employed therapists to join our growing team. Position 1: Massage Therapist For a therapist confident in professional massage treatments including: Swedish massage Deep tissue massage Back, neck & shoulders massage Relaxation / holistic massage Lymphatic drainage Hot stone massage Body scrub + massage rituals Couples massage, where required Position 2: Massage & Beauty Therapist For a therapist with massage experience plus beauty/aesthetic skills such as: Hydrofacial-style treatments Facials Waxing Threading Microneedling Body treatments Non-invasive facial/body treatments Pay: £25 per completed treatment hour, paid pro rata depending on treatment duration. Examples: 30 minutes: £12.50 45 minutes: £18.75 60 minutes: £25 90 minutes: £37.50 Payments are made weekly for completed treatments. About the role: Freelance / self-employed basis Part-time days available Based in Shoreditch, London Online bookings and diary system Professional boutique studio environment Opportunity to grow with the business as we expand Ideal candidate: Qualified in massage and/or beauty therapy Confident delivering treatments independently Professional, reliable and punctual Warm, kind and client-focused Well-presented with excellent communication Able to maintain high treatment standards Right to work in the UK Own insurance preferred This is a great opportunity for therapists who want to work in a peaceful boutique studio and be part of a growing wellness and beauty brand from the early stages.

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  • Seamstress
    Seamstress
    12 days ago
    £20–£28 hourly
    Full-time
    South Kensington, London

    Job Title: In-House Seamstress / Tailor Location: South Kensington, London Start Date: Urgent — we need someone to start this week Contract: Full-time holiday cover for our Head Tailor throughout September, moving to a part-time basis (2 days a week, flexible) from October onwards Salary: £150–£200 per day, dependent on relevant experience About Holden & Hunt Holden & Hunt started as Gormley & Gamble — London's first women-only tailor in the history of Savile Row's 200 years, creating exquisitely crafted garments for discerning women. From bespoke dresses to beautifully finished suits, we specialise in one-of-a-kind, made-to-measure pieces that empower women to feel confident, strong, and utterly themselves. Based in South Kensington and born on Savile Row, our ethos is simple: women deserve tailoring that fits — not just their bodies, but their lifestyles too. We're looking for a meticulous, highly skilled Freelance In-House Tailor/Seamstress to provide full-time holiday cover for our Head Tailor this September, continuing on a part-time basis afterwards. This is a hands-on role at the heart of our bespoke production process — working within a creative, fast-paced environment to craft beautifully finished garments for our discerning clientele. We need someone brilliant, with the most exceptional finishing techniques, to join us urgently — ideally starting this week. Based primarily in our South Kensington atelier, you'll manage client alterations and be responsible for the creation of bespoke garments, from toiles through to finished pieces. Key Responsibilities • Handle all client alterations, from simple adjustments to complex garment reworkings, • Create one-off bespoke pieces, including toiles and final garments, • Assist at fittings when required, ensuring exceptional fit, finish, and presentation, • Collaborate closely with the pattern cutter, design, and fitting teams to bring each client's vision to life, • Ensure all garments meet Holden & Hunt's exacting standards of quality and craftsmanship, • Manage your own workload effectively, balancing multiple projects and deadlines What We're Looking For • A meticulous approach and an exceptional eye for detail and precision — nothing less than perfect finishing will do, • Proven experience as a seamstress or tailor within a bespoke, couture, or luxury fashion environment for 10+ years, • Technically very accomplished, with expert hand and machine sewing, garment finishing, and complex alterations, • Proven experience with luxury garment finishing techniques, • Exceptional skill and confidence working with delicate fabrics, particularly silk, • Preferably formally trained — Savile Row or another renowned institution — though this is not essential, • Smartly dressed and well presented at all times, particularly during client fittings and while in the studio; first impressions matter to us, • A genuine team player who goes above and beyond, • Ability to work quickly and independently while maintaining exceptional quality, • Strong communication skills and a friendly, collaborative approach during client fittings, • A genuine love for beautiful clothes and empowering women through your craft, • Previous tailoring or luxury womenswear experience strongly preferred, • Pattern cutting experience advantageous but not essential Additional Info • This role starts as freelance, with the intention to move to a permanent position for the right candidate, • From October, we need someone available 2 days a week — we're flexible on which days To Apply Please send your CV, along with two examples of your best work — the pieces of sewing you're most proud of — by email. Given how urgently we need to fill this role, applications will be reviewed on a rolling basis, so please get in touch as soon as possible.

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  • Business Development Manager
    Business Development Manager
    15 days ago
    £55200 yearly
    Full-time
    London

    VACANCY: Sales Accounts & Business Development Manager Jug & Bottles — 155 Plaistow Rd, London E15 3ET Salary: £55200 Hours: 37.5 hours per week Contract type: Permanent About the role Jug & Bottles is looking for an experienced and proactive Sales Accounts and Business Development Manager to join our team in Stratford. You will plan, organise and carry out market research to support our marketing and sales activity, helping us grow our customer base and strengthen relationships with existing accounts. This is a great opportunity for someone with a strong commercial instinct who enjoys working closely with senior colleagues to shape sales strategy, while also getting hands-on with customer accounts, reporting and staff development. Key responsibilities You will liaise with senior staff to determine the range of goods or services to be sold, contributing to the development of sales strategies and the setting of sales targets. You will discuss requirements with clients, carry out surveys and analyse customer reactions to product, packaging and price. You will compile and analyse sales figures, prepare proposals for marketing campaigns and promotional activities, and undertake market research. You will also handle customer accounts directly, recruit and train junior sales staff, produce reports and recommendations on marketing and sales strategy for senior management, and keep up to date with our products and the wider competitive landscape. What we're looking for Candidates should hold GCSEs/A levels (or equivalent, such as a BTEC/SQA award or degree) and/or have relevant sales or business development experience. A professional qualification from the Chartered Institute of Marketing or a similar recognised sales body is desirable but not essential. We're looking for someone with strong communication and analytical skills, commercial awareness, and the confidence to manage and mentor junior staff. How to apply Please send your CV and a short covering letter or apply in person at 155 Plaistow Rd, London E15 3ET.

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  • Service Delivery Partner
    Service Delivery Partner
    24 days ago
    £55000–£65000 yearly
    Full-time
    London

    Service Delivery Partner Location: Hybrid Salary: Up to £65,000 (depending on experience) Are you an experienced digital agency professional who knows how to navigate public sector contracts and build rock-solid client relationships? We are Olive Jar Digital, a fast-growing digital agency based right in the vibrant heart of London’s Soho. We design and deliver innovative digital services that solve complex problems and genuinely improve outcomes for users. We partner with public sector organisations to deliver meaningful digital transformation, and we need someone to take the reins on our strategic client relationships. This isn't your standard account management gig. We need someone who truly understands the realities of delivering consultancy services into government departments. You’ve been agency-side, you know the digital landscape, and you can confidently balance commercial, contractual, and operational relationships while driving business growth. The Role As our Service Delivery Partner, you will be the senior relationship owner for a portfolio of key public sector clients. Your mission is to ensure we deliver on our promises, maximise commercial opportunities, and keep our client partnerships strong and growing. Working closely with our delivery teams, practice leads, and senior stakeholders, you will ensure our services hit the mark, risks are managed before they become problems, and Olive Jar Digital remains the trusted partner our clients rely on. What you'll be doing: • Owning the Relationship: Acting as the primary commercial and contractual lead across your public sector portfolio, building trust with senior stakeholders and procurement teams., • Commercial Leadership: Leading contract governance, renewals, extensions, and commercial negotiations, while proactively identifying opportunities for account growth and new service offerings., • Service Oversight: Collaborating with delivery and leadership teams to ensure we meet KPIs, SLAs, and contractual commitments. You'll facilitate service reviews and manage escalations smoothly., • Strategic Guidance: Driving long-term account planning, providing insight into client priorities and market trends, and championing continuous improvement in how we serve our clients. What We’re Looking For You are a seasoned professional with a background in a digital consultancy, professional services, or agency environment. You know how to manage public sector accounts and have a strong grasp of procurement frameworks and contract management. Essential Experience: • Significant experience managing public sector clients (central government, arms-length bodies, or local government) within an agency or consultancy setting., • A proven ability to navigate complex stakeholder relationships at a senior level., • Strong commercial awareness, contract negotiation skills, and a track record of overseeing service delivery against strict KPIs., • Excellent communication, relationship-building, and influencing abilities. Bonus points if you have: • Experience working within Government Digital Service (GDS) environments., • Knowledge of agile delivery methodologies and experience managing multidisciplinary digital teams., • Familiarity with frameworks like Digital Outcomes and Specialists (DOS) or G-Cloud. The Package We believe in transparency, so here is what you can expect: • Salary: Up to £65,000, depending on your experience., • Working Pattern: Hybrid – 3 days a week soaking up the creative energy in our Soho office, and 2 days working remotely., • Pension, • Health Care Scheme, • Electric Car Scheme, • Gym Membership Why Olive Jar Digital? We pride ourselves on building a culture where talented people can do their best work without unnecessary red tape. We collaborate openly, value fresh ideas, and empower our teams to make a genuine impact. You’ll be joining a growing agency full of passionate digital specialists who care about creating services that actually matter. If you're ready to take ownership of impactful public sector projects and help drive our commercial success, we’d love to hear from you.

    Immediate start!
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  • Sous Chef
    Sous Chef
    30 days ago
    £40000 yearly
    Full-time
    London

    About Soul Mama At Soul Mama, we are all about bringing soulful experiences to life through exceptional food, world-class live music and vibrant culture. Our mission is simple: to create unforgettable experiences that nourish both the body and soul. As one of London’s fastest growing live music venue and restaurant brands, we pride ourselves on creating high-energy spaces where music, community and hospitality come together. Our food celebrates bold flavours inspired by African, Caribbean and South American cuisines, creating a dining experience that sits at the heart of everything Soul Mama represents. We are looking for a passionate, organised and driven Sous Chef to support our kitchen leadership team and help deliver consistently exceptional food standards as we continue to grow. Job Overview The Sous Chef plays a key leadership role within the Soul Mama kitchen, supporting the Head Chef in delivering outstanding food quality, operational excellence and a positive team culture. As second-in-command, you will assist with the day-to-day running of the kitchen, ensuring service runs smoothly, standards remain consistently high and the team are supported to perform at their best. This is a hands-on leadership role suited to someone who thrives in a fast-paced hospitality environment, takes ownership and leads by example. You will be expected to maintain excellent food standards, support cost control, uphold compliance requirements and contribute towards the continued success and growth of Soul Mama. Key Responsibilities *Kitchen Operations & Service Management* · Support the Head Chef with the daily running and organisation of all kitchen operations. · Lead kitchen service, ensuring smooth workflow, clear communication and efficient execution. · Coordinate kitchen sections effectively to ensure dishes are prepared and delivered to standard. · Maintain excellent standards of taste, presentation, quality and consistency. · Take responsibility for kitchen operations in the absence of the Head Chef. · Identify service challenges quickly and implement effective solutions. · Support continuous improvements across kitchen systems and processes. *Food Production & Quality Control* · Ensure all dishes meet Soul Mama recipe specifications, presentation standards and portion controls. · Maintain high standards of preparation, cooking and plating. · Oversee mise en place preparation and ensure readiness ahead of service. · Monitor ingredient quality, freshness and stock rotation using FIFO procedures. · Conduct regular quality checks throughout preparation and service. · Support menu development, specials and improvements where required. · Maintain consistency across every guest dining experience. *Team Leadership & Development* · Lead, motivate and support chefs and kitchen team members during service. · Create a positive working environment based on teamwork, respect and accountability. · Support training, onboarding and development of new team members. · Coach junior chefs to improve skills, confidence and performance. · Provide constructive feedback and support team progression. · Ensure kitchen expectations, procedures and standards are clearly communicated. · Lead by example through professionalism, attitude and work ethic. *Stock, Waste & Financial Control* · Support effective stock management, ordering and inventory processes. · Participate in regular stock counts and reporting. · Monitor food waste and actively support waste reduction. · Ensure correct storage procedures are followed to maintain quality and reduce loss. · Report shortages, supplier issues or stock concerns promptly. · Support the Head Chef in achieving GP targets and controlling food costs. · Maintain strong awareness of portion control and commercial performance. *Food Safety, Hygiene & Compliance* · Ensure all food safety procedures are consistently followed. · Maintain HACCP documentation, temperature checks and kitchen records. · Ensure compliance with EHO requirements and Safer Food Better Business standards. · Maintain exceptional cleanliness, organisation and hygiene throughout the kitchen. · Ensure allergen procedures are followed accurately at all times. · Report maintenance issues, equipment faults or safety concerns promptly. · Promote a safe working environment for the entire team. *Communication & Operational Support* · Work closely with the Head Chef, management team and front of house departments. · Support strong communication between kitchen and service teams. · Attend meetings and provide operational updates when required. · Support the implementation of new procedures and company standards. · Represent Soul Mama positively and professionally at all times. *Skills & Experience* · Previous experience as a Sous Chef or strong Junior Sous Chef ready for progression. · Experience working in a fast-paced restaurant or hospitality environment. · Strong understanding of kitchen operations and service delivery. · Knowledge of stock management, GP control and waste reduction. · Excellent food safety knowledge including HACCP standards. · Ability to lead, motivate and develop a team. · Strong communication and organisation skills. · Ability to remain calm and solution-focused under pressure. · Passion for food, culture and delivering memorable guest experiences. *Core Competencies* · Leadership and accountability · Strong operational organisation · Quality and consistency focus · Commercial awareness · Coaching and team development · Attention to detail · Problem-solving ability · Adaptability and flexibility · Excellent communication · Positive attitude and professionalism · Ownership and initiative *Desirable but not essential:* · Experience within high-volume restaurants or live entertainment venues · Experience supporting menu development · Previous involvement with kitchen financial targets · Level 3 Food Safety qualification · Experience training and developing junior chefs *Why Join Soul Mama?* You will be joining one of London’s most exciting cultural venues, bringing together food, music and community in a truly unique way. With ambitious growth plans and expanding locations, Soul Mama offers opportunities for development, progression and the chance to be part of building something special. At Soul Mama, we do not just serve food; we create moments. If you are passionate about quality, culture, teamwork and exceptional hospitality, we would love you to be part of the journey. Benefits: • Company pension, • Discounted or free food, • Employee discount, • Store discount Ability to commute/relocate: • Islington N1 0PS: reliably commute or plan to relocate before starting work (required) Experience: • Kitchen: 4 years (required), • Kitchen management: 1 year (required) Language: • Fluent English (required) Licence/Certification: • Level 3 Food Hygiene Certificate (required) Work authorisation: • United Kingdom (required) Work Location: In person with your CV

    Immediate start!
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  • Sandwich Artist
    Sandwich Artist
    1 month ago
    £14 hourly
    Part-time
    London

    Sandwich Maker / Crew Member - 30-hour contract The legendary Florentine brand All’Antico Vinaio, with over 30 years of experience in the food industry, has finally arrived in London! We’re looking for dynamic and charismatic Front of House staff who are ready to take on a new challenge and grow with a fast-expanding company. At All’Antico Vinaio, we’re not just looking for workers — we’re looking for people who believe in the brand, who are passionate, committed, and eager to grow within their role through dedication and enthusiasm. Key Responsibilities • Prepare delicious panini and manage the front of house together with your teammates, • Build great relationships with all customers through positive body language and genuine conversation, • Take orders and handle payments efficiently, • Support the kitchen and management team when needed, • Bring energy, personality, and positivity to every shift, • Be available to work on a rotating schedule — mornings, evenings, weekends, and public holidays What We’re Looking For • A charismatic and dynamic personality, • A hard-working individual eager to grow in the hospitality industry, • Someone respectful of the work environment and their colleagues, • A genuine passion for Italian food and culture, • Previous customer service or hospitality experience preferred, • Speaking Italian is definitely a plus! What’s On Offer • Part-Time, 32-hour contract, • Competitive pay, • Paid overtime, • Staff meals and discounts, • Full training and clear career progression opportunities, • The chance to be part of an internationally recognised and much-loved brand Ready to join AV family in London? Apply now and be part of something truly special!

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  • Chef de Partie
    Chef de Partie
    30 days ago
    £15 hourly
    Full-time
    London

    About Soul Mama: At Soul Mama, we are all about bringing soulful experiences to life through exceptional food, world-class live music and vibrant culture. Our mission is simple: to create unforgettable experiences that nourish both the body and soul. As one of London’s fastest-growing live music venue and restaurant brands, we pride ourselves on creating high-energy spaces where music, community and hospitality come together. Our food celebrates bold flavours inspired by African, Caribbean and South American cuisines, creating a dining experience that sits at the heart of everything Soul Mama represents. We are looking for a talented, organised and passionate Chef de Partie to take ownership of kitchen sections, maintain excellent food standards and contribute to delivering unforgettable guest experiences. Job Overview The Chef de Partie is responsible for managing a designated kitchen section, ensuring preparation, cooking and service are completed to the highest standards. This role requires strong technical cooking skills, organisation and the ability to work independently while supporting the wider kitchen team. You will take responsibility for your section, ensuring consistency, efficiency, cleanliness and quality throughout every service. As a Chef de Partie, you will also support junior members of the team, contribute towards maintaining kitchen standards and continue developing your leadership skills within Soul Mama. Key Responsibilities *Section Management & Daily Operations* · Take responsibility for the preparation, organisation and running of your assigned kitchen section. · Ensure your section is fully prepared and ready ahead of each service. · Complete mise en place efficiently and to required standards. · Maintain excellent workflow, timing and communication throughout service. · Manage your section independently while supporting wider kitchen operations. · Communicate effectively with senior chefs and other sections. · Maintain consistency during high-volume and busy service periods. Food Production & Quality Control · Prepare, cook and present dishes in line with Soul Mama recipes and specifications. · Ensure every dish meets agreed standards for taste, presentation and portion control. · Maintain consistency and attention to detail across all food preparation. · Check ingredient quality and freshness before use. · Support tastings, menu improvements and new dish development when required. · Ensure all dishes leaving your section represent Soul Mama standards. · Reduce waste through effective preparation and organisation. *Stock Management & Cost Awareness* · Monitor stock levels within your section and communicate ordering requirements. · Ensure ingredients are stored correctly and rotated using FIFO procedures. · Assist with deliveries, stock checks and inventory processes. · Report shortages, quality concerns or supplier issues promptly. · Support effective stock control and waste reduction. · Maintain awareness of portion control, food costs and GP targets. *Team Support & Development* · Support, guide and mentor Commis Chefs and Kitchen Porters. · Assist with training and development of junior team members. · Lead by example through professionalism, organisation and positive attitude. · Share knowledge and encourage strong kitchen standards. · Support teamwork and effective communication across the kitchen. · Take ownership of your own development and progression. *Food Safety, Hygiene & Compliance* · Maintain exceptional cleanliness and organisation within your section. · Complete cleaning tasks in line with kitchen schedules. · Follow all HACCP procedures and food safety requirements. · Ensure correct storage, labelling and temperature controls are maintained. · Follow allergen procedures accurately. · Ensure kitchen equipment is used safely and responsibly. · Support compliance with EHO and Safer Food Better Business standards. *Communication & Operational Support* · Work closely with senior chefs to support smooth kitchen operations. · Communicate clearly during preparation and service. · Support improvements to kitchen processes and standards. · Work collaboratively with front of house teams where required. · Represent Soul Mama values through professionalism, teamwork and accountability. Skills & Experience · Previous experience as a Chef de Partie or experienced Commis Chef ready for progression. · Strong technical cooking skills and kitchen knowledge. · Ability to confidently manage a kitchen section. · Strong organisation and time management skills. · Ability to work effectively in a fast-paced service environment. · Understanding of food preparation, stock control and waste management. · Knowledge of food safety, hygiene and allergen procedures. · Positive attitude with willingness to learn and develop. · Passion for food, culture and delivering exceptional guest experiences. Core Competencies · Strong technical cooking ability · Section ownership and accountability · Organisation and preparation · Time management · Attention to detail · Quality and consistency focus · Team collaboration · Communication skills · Problem-solving ability · Basic cost awareness · Food safety knowledge · Leadership potential Desirable but not essential: · Experience working in a busy restaurant or hospitality environment · Experience supporting or training junior chefs · Knowledge of African, Caribbean or South American cuisines · Food Safety Level 2 or above · Interest in developing into senior kitchen leadership Why Join Soul Mama? You will be joining one of London’s most exciting cultural venues, where incredible food, live music and community come together. At Soul Mama, we believe in supporting growth, developing talent and creating opportunities for progression across our expanding venues. We do not just serve food; we create moments. If you are passionate about food, quality and being part of something unique, we would love you to join the Soul Mama journey. Benefits: • Company pension, • Discounted or free food, • Employee discount, • Store discount Ability to commute/relocate: • Islington N1 0PS: reliably commute or plan to relocate before starting work (required) Experience: • Kitchen: 2 years (required) Language: • Fluent English (required) Licence/Certification: • Level 3 Food Hygiene Certificate (preferred) Work authorisation: • United Kingdom (required) Work Location: In person Check our website and reach out with your CV

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  • Compliance Manager
    Compliance Manager
    2 months ago
    £20000–£24000 yearly
    Part-time
    Ilford

    Job Description: *Job Summary: Part Time (3 Days Weekly / Negotiable)* The Registered / Compliance Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service. *Key Responsibilities:* Regulatory requirements; • Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards., • Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs)., • Conduct regular audits and quality checks to maintain high standards of care., • Ensure all safeguarding procedures are followed, and concerns are reported appropriately., • Keep up to date with changes in legislation and implement necessary adjustments. Operational Management; • Oversee the day-to-day operations of the home care service., • Manage care assessments and ensure care plans are person-centred and regularly reviewed., • Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns., • Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities. Business Development & Growth; • Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work., • Build and maintain relationships with commissioners, clients, and stakeholders., • Promote the business through networking, marketing, and community engagement., • Monitor financial performance and budget management. Set training and supervision targets for new starters. Staff Management & Leadership; • Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards., • Conduct regular performance appraisals and provide staff supervision and support., • Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development., • Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome. Client Care & Satisfaction; • Ensure through assessment and planning a person-centred care service is delivered., • Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so., • Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery. Essential Requirements: • Level 5 Diploma in Leadership for Health & Social Care., • Previous experience in a managerial role within a domiciliary care setting., • In-depth knowledge of C.Q.C regulations and compliance requirements., • Strong leadership, problem-solving, and decision-making skills., • Excellent communication and relationship-building abilities., • Experience in recruitment, staff training, and development and retention. Desirable: • Leadership and Management Experience based on care sector., • In-depth knowledge of care quality regulations and compliance requirements., • Experience with inspections and audits, ensuring the service is compliant with care quality standards., • Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations., • Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement., • Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.)., • Ability to make quick decisions while keeping the best interests of clients in mind., • Ability to drive business development while maintaining care standards and compliance., • Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies. This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business. Benefits: • Company events, • Company pension, • Free parking Ability to commute/relocate: • Ilford IG2 6UU: reliably commute or plan to relocate before starting work (preferred) Experience: • Management: 1 year (required) Licence/Certification: • Level 5 Health and Social Care Diploma (required) Work Location: In person

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