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  • Reservation Agent
    Reservation Agent
    8 hours ago
    Full-time
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

    Immediate start!
    No experience
    Easy apply
  • Sales & Reservations Executive
    Sales & Reservations Executive
    2 days ago
    £25000–£28000 yearly
    Full-time
    Bankside, Southwark

    We are hiring a Sales and Reservations Executive to manage the reservations for 2 of our venues! As a Sales and Reservation Executive, you'll be responsible for supporting the smooth and efficient running of the reservations and sales function of the business. You will be responsible for responding to reservation enquiries via telephone and email, communicating with the venue regarding bookings, cancellations and special requests, and providing exceptional service to all guests you come into contact with. What you'll be doing: ++ Enquiries++ Efficiently respond to reservation enquiries via telephone and email Ensure all group telephone calls are managed politely and efficiently, ascertaining, and accurately meeting the caller's needs. Manage booking cancellations and reconfirmations. Working and co-operating with colleagues to always enhance the guest experience. Follow the correct procedure for confirming bookings, including deposits, card details, pre orders of food and drink, issuing terms and conditions. Provide accurate information regarding venue product offering (menus, packages, terms, and conditions) so as best to inform the guest and guide them to a suitable package, upselling at all points. Understands that the guest experience begins at enquiry and ensures all guests are dealt with in line with service standards of Incipio Group's policies and procedures. Have key knowledge of the products available, events being advertised and how to accommodate dietary requirements. ++Proactive Sales++ Support the Sales Reservations Manager and wider team with proactive sales initiatives. Calling potential guests through warm leads from our website. Always going the extra mile and ensuring we always use our insight to produce more sales. Take and process orders in an accurate manner. Managing call backs and potential sales. Identifying and communicating all sales leads of large bookings to the Group Sales Reservations Manager. Be motivated and proven to maximise selling opportunities by adding guest value at every opportunity, promoting the venue facilities. Conduct local business outreach programs, proactively contacting local businesses to invite into the venues. Maximise and grow the pre-booked sales of the venue through pro-active methods and the conversion of incoming enquiries. Co-operate with other departments to create an exceptional guest experience and build strong, comprehensive sales programs. To develop relationships with local clients, guests and direct to ensure a strong base of new and regular repeat business. Ensure that cross-selling is implemented to maximise sales opportunities for the group. Achieve your inbound and outbound sales targets ++Communication++ Resolve guest issues quickly and decisively. Collaborate with General Managers and on-site management teams including Head Chefs to ensure that you have a full understanding of venue requirements. ++What'll make you a great fit:++ Previous experience working with restaurant booking platforms such as Design My Night Open Table Experience working in hospitality, with large pre orders and private dinings Outstanding attention to detail Excellent leadership skills, and the ability to motivate others Strong financial awareness and commercial acumen Strong communication skills Great enthusiasm with a can-do attitude BENEFITS + BEST BITS Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

    No experience
    Easy apply
  • Sales Consultant
    Sales Consultant
    26 days ago
    £10000–£70000 yearly
    Full-time
    London

    Self-Employed, Sales Partner (Commission Only) 10% to 40% per Project (UK) Aftokratoria is a creative marketing angency delivering high value projects across: 1. Web/app development, 2. Branding & design, 3. Photography/videography, 4. Packaging, 5. Printing/production, 6. Campaign execution, 7. Animation If you’re a sales person who wants bigger commissions, better offers to sell, and real growth, this is built for you. Why this is a strong opportunity? Most sales roles cap you with small percentages, heavy targets, or slow progression. Here, you’re paid like a closer, 10% to 40% commission per project (based on project value/size) Uncapped earnings: The more you close, the more you earn. You’re selling premium, practical services that businesses actually need (not “nice-to-have” fluff). If you can build relationships and close deals, this role can scale quickly. What makes this different? 1. High ticket services, bigger commission payouts, 2. A single website, branding package, or content project can be worth far more than typical low margin sales, so your commission can be meaningful., 3. Learn high income sales skills (with real support) You’ll sharpen skills that carry into any high earning sales path:, 4. prospecting and positioning, 5. pitching creative/marketing value, 6. handling objections, 7. closing and upselling, 8. building a repeat client pipeline, 9. Freedom and ownership., 10. You’re self employed, choose your style: • Networking events, • Cold calling, • Visiting businesses, • Referrals and partnerships, • LinkedIn outreach, • (or a mix) Your mission, bring in new clients and close projects by: Attending events and building relationships with decision makers Reaching out to businesses (calls/visits/online) and booking meetings. Understanding what a client needs and matching them to the right service/package. Working with our team to shape quotes/proposals and close deals Keeping a simple pipeline of leads and follow ups Who this suits? This is ideal for you if you’re: a confident communicator who enjoys talking to business owners comfortable with outreach (including cold calls / walk-ins / events) hungry to build income based on performance. organised enough to follow up consistently. Experience in B2B sales is great, but if you’re naturally persuasive and disciplined, you can do well here too. Commission structure 10%–40% commission per closed project (depending on project size/value) Simple, transparent deal confirmation before you start selling the project. Opportunity to earn repeat commission from clients you bring in (where applicable, depending on the deal) What you’ll get: A strong offer to sell: websites, branding, content, packaging, print, and full marketing solutions Sales materials + service breakdowns + guidance on packaging and pricing Space to develop into higher-level selling (larger projects, retainers, partnerships) Apply via here as responses may be slow through the app

    Easy apply
  • Private Client Advisor in Luxury Retail
    Private Client Advisor in Luxury Retail
    27 days ago
    Full-time
    London

    We are looking for a Private Client Advisor to join our London team. You will cultivate and develop meaningful and long lasting relationships with Les 100 Ciels clients, identify and convert prospects to develop your clientele book and offer exceptional client experience to our loyal clients. The role is sales orientated and requires strong entrepreneurial and business development skills. As a Private Client Advisor you will be a key contributor to the growth Les 100 Ciels Clients through highly personalised, variety of engagement and selling activities and leveraging the technology in use. In this role, your responsibilities and impact will evolve around the following: • Develop the Les 100 Ciels Client Portfolio by nurturing existing clients, reactivate lapsed clients and acquire high-value prospects by providing an exceptional experience., • Retain Les 100 Ciels Top clients by growing and maintaining relationships through curated animations and by leveraging event calendar relevant to your market., • Achieve and exceed individual & collective sales targets through personalised product recommendations and client sophistication., • Build a strong understanding of your client’s preferences by creating qualitative client profiling., • Host regular in-store appointments and drive conversion on commercial events. PROFILE To qualify for the role, you bring the following skills and personalities traits: • Solid experience in Luxury retail + distance selling, • You have a record of accomplishment of being a top performer in your current role, • Strong business acumen, understanding of client development and client experience, • You are confident to communicate with VIPs and HNWI (high net worth individuals) – verbally and in written., • You are passionate about styling, • You are tech Savvy, • You can understand and interpret analytics into recommendations., • You are autonomous and have a solution driven mindset., • You are fluent in English and Arabic

    Immediate start!
    Easy apply
  • Door-to-Door B2B Sales Executive (Tech & AI Solutions)
    Door-to-Door B2B Sales Executive (Tech & AI Solutions)
    2 months ago
    £13–£15 hourly
    Full-time
    Barking

    Location: London & Essex (Local areas) Pay: £13 per hour + Performance Bonuses Job Type: Full-time / Part-time Company: WebVortex Ltd (UK) About the role WebVortex Ltd helps local businesses replace missed calls, lost leads and admin work using AI, CRM and automation. We work with plumbers, electricians, clinics, garages, restaurants and other service businesses across London. We are looking for confident, hungry door-to-door B2B sales people who enjoy speaking to business owners and closing deals in person. You will visit local businesses, show them our simple AI demo, book meetings and help them onboard. No hard selling. Businesses already have a problem — missed calls, slow replies, lost customers — you just show them the solution. What you’ll be doing • Visit local businesses (shops, offices, clinics, trades, restaurants), • Speak directly to business owners and managers, • Explain our AI & CRM services in simple language, • Book demos or close deals on the spot, • Collect details and update our CRM, • Confident speaking to strangers, • Comfortable walking and visiting businesses, • Positive, energetic and hungry to earn, • Basic smartphone and WhatsApp skills, • £13 per hour base pay, • Commission on every deal you close, • Real sales training in tech & AI, • Warm, fast-growing company, • Missed call recovery, • WhatsApp & SMS automation Tell us: • Your name • Your location, • Any sales or customer-facing experience

    Immediate start!
    Easy apply