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Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

A growing luxury care organization in the UK is seeking a Marketing Manager to play a key role in shaping the brand and driving awareness. The ideal candidate has marketing experience in health and social care, strong communication skills, and a strategic mindset. This position offers opportunities

This range is provided by Aiyara Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Aiyara Partners Job Title: Marketing Manager - Health & Social Care Location: London Salary: circa £40-60k per annum (based off experience) Role: This is an exciting opportunity to join a growing luxury care organisation at a pivotal stage of its journey. As Marketing Manager, you’ll play a key role in shaping and elevating our brand, driving awareness, generating high-quality leads for the sales team, and delivering creative, multi-channel campaigns that reflect our premium positioning. You’ll take ownership of both digital and offline marketing activity, manage agency partners, and ensure marketing initiatives are closely aligned with commercial objectives and deliver clear, measurable results. This is a hands-on role with real scope to influence strategy as the business continues to expand. The ideal candidate will be a confident, proactive marketer with strong communication skills and a commercial mindset. You’ll enjoy working both independently and collaboratively, bringing fresh thinking and energy to a fast-evolving organisation. • Leading end-to-end marketing campaigns that drive awareness and interest in our homes, • Working closely with the sales team to deliver quality enquiries and measurable ROI, • Building and executing brand and content strategies across digital and offline channels, • Managing agency relationships and ensuring a consistent brand voice, • Bringing fresh ideas to the table – we love innovation and bold thinking!, • Proven experience in marketing, ideally in health & social care or similar (hospitality, hotels etc), • A strategic mindset with a hands-on attitude – you can think big and execute brilliantly, • Strong campaign, content and digital skills, • Someone who’s excited to make a difference and proud of what they do, • Great opportunity for autonomy and to lead the marketing division., • Opportunities for career advancement in a rapidly growing luxury care provider. If you are interested please apply for the role or contact Corrie Keable on • Mid-Senior level, • Full-time, • Marketing and Health Care Provider, • Nursing Homes and Residential Care Facilities, Hospitals and Health Care, and Hospitality #J-18808-Ljbffr

Kin Collective Recruitment Ltd is seeking an International Marketing Manager for an established international B2B manufacturer. The role delivers marketing activity across overseas distributors, working with the senior marketing lead, sales teams and partners to build brand awareness and support commercial growth. You will manage campaigns, create content, host webinars, travel abroad, update WordPress sites and CRM, and report on performance. #J-18808-Ljbffr

An established international B2B manufacturer has asked us to help find their new International Marketing Manager. The purpose of this role is to deliver marketing activity across its network of overseas distributors. This is a broad, hands-on position working closely with the senior marketing lead, sales teams and distributor partners to build brand awareness, strengthen relationships and support commercial growth. You will act as a key marketing contact for international distributors, ensuring they have the campaigns, content and resources needed to promote the brand effectively within their markets. Your responsibilities will include creating newsletters, blogs, social content, brochures and case studies, alongside supporting product launches, exhibitions and distributor events. You will also update WordPress websites and marketing portals, manage CRM activity and report on campaign performance. Presenting will be an important part of the role, including hosting webinars and marketing sessions for distributor partners. Some international travel will also be required. You will be a confident and commercially minded marketer who enjoys combining content creation with stakeholder and project management. You will need: Around five years’ experience in a broad marketing role Strong content creation and integrated campaign experience Confidence presenting and hosting webinars or training sessions Hands-on experience with Adobe Creative Suite, including InDesign, Canva, CRM platforms and WordPress The ability to build relationships and manage stakeholders independently Strong organisational, reporting and project management skills International B2B, distributor or channel marketing experience would be beneficial but is not essential. Experience within a product-led or manufacturing environment would also be advantageous. This is an opportunity to develop valuable international marketing experience within an established business, gaining exposure to different markets and working at the point where marketing and commercial activity meet. The role offers hybrid working, international travel and a performance-related bonus, alongside the chance to build experience that goes beyond a solely UK focused marketing position. The role is based in Chesham with the option to work two days from home. This makes it perfect for candidates based in areas within Buckinghamshire and Hertfordshire like Amersham, High Wycombe, Beaconsfield, Hemel Hempstead, Berkhamsted, Rickmansworth, Watford and Uxbridge. We are a specialist marketing recruitment agency, recruiting for permanent and fixed-term roles across marketing, growth, GTM, brand, product, creative, digital, communications and commercial functions throughout the UK. We personally review every application and look beyond job titles to understand the experience behind your CV. Your details will never be shared with a client without your permission. Kin Collective Recruitment Ltd is acting as an employment agency in relation to this vacancy. #J-18808-Ljbffr

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A working knowledge of marketing and email marketing terminology and practise. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. Do