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Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our Doncaster team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our Doncaster contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment. Mon Tue Wed Thu Fri Sat Sun 11:30-21:00 11:30-21:00 11:30-21:00 11:30-21:00 Day Off Day Off Day Off Day Off 08:00-17:45 08:00-17:45 08:00-17:45 08:00-17:45 Day Off Day Off 08:00-17:45 08:00-17:45 09:30-18:00 Day Off 09:00-17:00 09:00-17:00 09:00-17:00 08:00-17:45 Day Off 08:00-17:45 08:00-17:45 08:00-17:45 Day Off Day Off

Field Sales Executive We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Community Sales Executives to join us. You will be representing and promoting the Quickline?brand, whether its door to door outreach?or attending community events,?you will be?physically present?in rural communities every day. Speaking to potential customers, answering queries and signing them up to a great deal. We currently have c230k premises live with a further 70k due to be built this year there are an excess of 200k to be knocked, we have an existing team who have been knocking for the last 4 years, we have a mixture of unique doors with no fibre competitors and doors that have other options available. We use Salesforce Maps to plan daily activity, identify addresses to visit, and manage territory coverage effectively. We are looking for people who can self-manage, stay organised, and take ownership of both activity levels and sales outcomes while working independently in the field. Could that be you? If smashing your targets gets you out of bed in the morning, and finding great deals for customers?puts a smile on your face then we would love to find out more about you. Here’s why you’ll love this role… - You will be out in rural communities meeting and speaking with local residents and completing sales whilst advising on the most appropriate package for them. - Updating and maintaining?our CRM?systems with customer information. - Being a Quickline ambassador in the communities we serve. - Building meaningful relationships with the local community and with key stakeholders. Here’s why you’ll be great in this role… -? You have?proven experience in hitting sales targets,?in a?face-to-face field sales role.? - Exposure to the telecommunications sector could be helpful. - You have strong relationship building skills and?experience of dealing with the public and or potential customers.? - You have the ability to learn about technical?products and services and articulate key benefits to potential customers. - The ability to maintain CRM records and store?customer outcomes and feedback in accordance with GDPR. - You will need to be able to successfully pass a DBS check and hold a Full UK Driving Licence? The benefits… - Pension – 5% employer / 5% employee contribution. - Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns’ - Social Events – Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role #LI-Remote

As a senior member of the Network Architecture team, you will design, document and deploy services within a global Managed Service Provider IP/MPLS network. Your primary focus will be on large‑scale SD‑WAN, IPSec, MPLS VPN, IP multicast, and wired/wireless communications. This role is a key part of TNS’s transition to a NetDevOps model, integrating services into private and public cloud environments and automating orchestration of services. • Design and test new technologies, features, and solutions, documenting results for repeatability by the Implementations team and supportability by the Network Operations Center., • Collaborate closely with Pre‑Sales Engineers and Product Marketing to understand customer requirements and develop scalable, consistent, and supportable technical solutions., • Work with existing and new vendors to evaluate platforms and solutions for integration into TNS’ product suite., • Provide third‑level support to TNS’ Network Operations Center staff and Implementations teams., • Develop and document detailed lab test plans and reports, procedures, and new configurations; provide training for operations departments and other engineers; supply written troubleshooting, debugging, and problem details to vendors., • Interact with vendors to resolve problems and bugs, performing hands‑on testing, configuration, and troubleshooting., • Experience designing and provisioning solutions within MPLS or SD‑WAN environments., • Hands‑on proficiency with Fortinet FortiGate devices, especially within SD‑WAN topologies., • Experience with network automation and orchestration tools and DevOps methodology (Terraform, Ansible, JSON, Nautobot, Vendor‑specific tools such as Arista CloudVision, Cisco DNA Center)., • Proficiency in IPSec (including DMVPN and RRI) design, configuration, operation, and troubleshooting., • Experience designing cloud‑based architectures in AWS, Azure, or GCP., • Proficiency in IP multicast design, configuration, operation, and troubleshooting., • Experience designing and implementing networks based on high‑level customer requirements., • Extensive TCP/IP and routing knowledge (BGP, OSPF, ISIS, EIGRP, PIM, BFD)., • Experience with Customer Edge features such as Network Address Translation, VRRP/HSRP., • Proven ability to create and maintain comprehensive documentation for all implemented solutions., • Expert‑level troubleshooting and debugging skills., • Experience evaluating vendor products (hardware, software, service provider)., • Understanding of broadband service deployments (xDSL, Cable)., • Ability to design, plan, and coordinate network maintenance and installation windows., • Hardworking, focused, thorough, and punctual., • Ability to provide written and verbal presentations on technical topics to corporate peers and management., • Experience providing support for Tier1 and Tier2 environments., • Self‑motivated; able to work independently or in a team with minimum instruction., • Ability to work flexible hours as required and provide on‑call support., • Fortinet, Cisco and/or Juniper certifications (NSE Level 4/5/6/7, CCIE/CCNP‑SP, JNCIE, JNCIP)., • Experience with AAA, Tacacs+, Radius, and CA/PKI., • Experience with Voice over IP, Dial Services (Async/PPP, ISDN), Wireless services (CDMA, EVDO, GPRS, EDGE, 802.11b/g/n), Server Load‑Balancing (F5)., • Data Center design and support (Cisco Nexus, Arista, Juniper)., • Experience with Server Load‑Balancing (F5, Netscaler, AWS ALB/SLB)., • Experience with GIT, Jenkins, and other DevOps tools and Agile practices., • Creating and deploying CloudFormation templates., • Automating using scripting/automation languages such as Python, Ansible, and vendor‑specific tools like Arista CloudVision, Cisco DNA Center., • Firewall configuration experience with PIX/ASA, IOS, or Netscreen/JunOS., • Designing, building, and automating AWS/GCP/Azure architecture., • Designing, building, and automating NSX‑V and/or NSX‑T networking., • Designing, building, and automating OpenStack (Canonical or RedHat)., • UNIX/Linux experience., • For this role in the US, the expected compensation range is $140,000–$180,000, with variable pay in bonus or other forms. TNS offers medical and dental coverage, life insurance, paid holidays and vacations, and a 401(k) plan with company match. TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. #J-18808-Ljbffr

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview As a senior member of the Network Architecture team, you are responsible for the design, documentation and deployment of services within a global Managed Service Provider IP/MPLS network. Primary focus is on designing solutions such as large-scale SD-WAN, IPSec and MPLS VPN, IP multicast solutions and across wired and wireless comms. The role comes at an exciting time for TNS as we integrate services into private- and public-cloud environments, with a focus on automation and orchestration of services and look to transform to a NetDevOps model, where this role will play a key part. The position requires technical expertise across multiple areas and functions – ability to work with pre-sales and internal teams on requirements gathering, creation of high‑level and detailed design specs, ability to work alongside development teams to automate configuration, delivery and support processes, and ownership of overall projects. Selected candidate will also work with strategic vendors for solution evaluation and customization and will provide third‑level Operations support for incident resolution, and leadership over critical operational maintenance works. • Design and test new technologies, features, and solutions and documenting the results so that they can be repeated by members of the Implementations team and supported by the Network Operations Center, • Work closely with Pre-Sales Engineers and Product Marketing to understand customer requirements and develop scalable, consistent and supportable technical solutions, • Work with existing and new vendors to evaluate platforms and solutions for integration in TNS’ product suite., • Provide third-level support to TNS’ Network Operations Center staff, and Implementations teams, • Develop and document detailed lab test plans and reports, document procedures and new configurations, provide training for operations departments and other engineers, provide written troubleshooting, debugging, and problem detail to vendors., • Interact with vendors to resolve problems and bugs, and perform hands‑on testing, configuration, and troubleshooting, • Experience with architecture and provisioning of solutions within MPLS or SD‑WAN based environments, • Extensive hands‑on experience with the design and configuration of Fortinet FortiGate devices, particularly within SD‑WAN topologies, • Experience with network automation and orchestration tools and features and DevOps methodology (e.g. Terraform, Ansible, JSON, Nautobot, Vendor‑specific tools like Arista Cloudvision, Cisco DNA Center), • Proficient in IPSec (including DMVPN and RRI) design, configuration, operation, and troubleshooting, • Experience in designing cloud‑based architectures in AWS/Azure/GCP, • Proficient in IP Multicast design, configuration, operation, and troubleshooting, • Experience in network design and implementation based on high‑level customer requirements, • Extensive TCP/IP and routing knowledge (BGP, OSPF, ISIS, EIGRP, PIM, BFD)., • Experience with Customer Edge features such as Network Address Translation, VRRP/HSRP, • Proven ability to create and maintain comprehensive documentation for all implemented solutions, • Expert‑level troubleshooting and debugging skills, • Experience in vendor product evaluation (hardware, software, service provider), • Experience and technical understanding of broadband service deployments (xDSL, Cable)., • Ability to design, plan, and coordinate network maintenance and installation windows., • Hardworking, focused, thorough, and punctual, • Ability to provide written and verbal presentations on technical topics to corporate peers and management, • Experience providing support for Tier1 and Tier2 environments, • Self‑motivated; able to work independently or within a team environment with minimum instruction from management, • Able to work flexible hours as required and provide on‑call support, • Fortinet, Cisco and/or Juniper certifications (NSE Level 4/5/6/7, CCIE/CCNP‑SP, JNCIE, JNCIP), • Experience with AAA, Tacacs+, Radius, and CA/PKI, • Experience with Voice over IP, Dial Services (Async/PPP, ISDN), Wireless services (CDMA, EVDO, GPRS, EDGE, 802.11b/g/n), Server Load‑Balancing (F5), • Data Center design and support (Cisco Nexus, Arista, Juniper), • Experience with Server Load‑Balancing (F5, Netscaler, AWS ALB/SLB), • Experience of GIT, Jenkins, and other DevOps tools and Agile working practices, • Creating and deploying CloudFormation templates., • Automating using other scripting/automation languages such as Python, Ansible and vendor‑specific tools like Arista Cloudvision, Cisco DNA Center is beneficial, • Firewall configuration experience with PIX/ASA, IOS, or Netscreen/JunOS, • Designing, building and automating AWS/GCP/Azure architecture, • Designing, building and automating NSX‑V and/or NSX‑T networking, • Designing, building and automating OpenStack (Canonical or RedHat), • UNIX/Linux Experience For this role in the US, we anticipate paying $140,000k - $180,000K. This role is eligible for variable pay, issued as a monetary bonus or in another form. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match. TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change. #J-18808-Ljbffr

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview As a senior member of the Network Architecture team, you are responsible for the design, documentation and deployment of services within a global Managed Service Provider IP/MPLS network. Primary focus is on designing solutions such as large-scale SD-WAN, IPSec and MPLS VPN, IP multicast solutions and across wired and wireless comms. The role comes at an exciting time for TNS as we integrate services into private- and public-cloud environments, with a focus on automation and orchestration of services and look to transform to a NetDevOps model, where this role will play a key part. The position requires technical expertise across multiple areas and functions – ability to work with pre-sales and internal teams on requirements gathering, creation of high-level and detailed design specs, ability to work alongside development teams to automate configuration, delivery and support processes, and ownership of overall projects. Selected candidate will also work with strategic vendors for solution evaluation and customization and will provide third-level Operations support for incident resolution, and leadership over critical operational maintenance works. Responsibilities • Design and test new technologies, features, and solutions and documenting the results so that they can be repeated by members of the Implementations team and supported by the Network Operations Center, • Work closely with Pre-Sales Engineers and Product Marketing to understand customer requirements and develop scalable, consistent and supportable technical solutions, • Work with existing and new vendors to evaluate platforms and solutions for integration in TNS’ product suite., • Provide third-level support to TNS’ Network Operations Center staff, and Implementations teams, • Develop and document detailed lab test plans and reports, document procedures and new configurations, provide training for operations departments and other engineers, provide written troubleshooting, debugging, and problem detail to vendors., • Interact with vendors to resolve problems and bugs, and perform hands-on testing, configuration, and troubleshooting Qualifications Essential Skills: Skills The following technical expertise is sought, transferable skills in other areas of network and infrastructure design and support will also be strongly considered: • Experience with architecture and provisioning of solutions within MPLS or SD-WAN based environments, • Extensive hands-on experience with the design and configuration of Fortinet FortiGate devices, particularly within SD-WAN topologies, • Experience with network automation and orchestration tools and features and DevOps methodology (e.g. Terraform, Ansible, JSON, Nautobot, Vendor-specific tools like Arista Cloudvision, Cisco DNA Center), • Proficient in IPSec (including DMVPN and RRI) design, configuration, operation, and troubleshooting, • Experience in designing cloud-based architectures in AWS/Azure/GCP, • Proficient in IP Multicast design, configuration, operation, and troubleshooting, • Experience in network design and implementation based on high-level customer requirements, • Extensive TCP/IP and routing knowledge (BGP, OSPF, ISIS, EIGRP, PIM, BFD)., • Experience with Customer Edge features such as Network Address Translation, VRRP/HSRP, • Proven ability to create and maintain comprehensive documentation for all implemented solutions, • Expert-level troubleshooting and debugging skills, • Experience in vendor product evaluation (hardware, software, service provider), • Experience and technical understanding of broadband service deployments (xDSL, Cable)., • Ability to design, plan, and coordinate network maintenance and installation windows., • Hardworking, focused, thorough, and punctual, • Ability to provide written and verbal presentations on technical topics to corporate peers and management, • Experience providing support for Tier1 and Tier2 environments, • Self-motivated; able to work independently or within a team environment with minimum instruction from management, • Able to work flexible hours as required and provide on-call support Desirable Skills • Fortinet, Cisco and/or Juniper certifications (NSE Level 4/5/6/7, CCIE/CCNP-SP, JNCIE, JNCIP), • Experience with AAA, Tacacs+, Radius, and CA/PKI, • Experience with Voice over IP, Dial Services (Async/PPP, ISDN), Wireless services (CDMA, EVDO, GPRS, EDGE, 802.11b/g/n), Server Load-Balancing (F5), • Data Center design and support (Cisco Nexus, Arista, Juniper), • Experience with Server Load-Balancing (F5, Netscaler, AWS ALB/SLB), • Experience of GIT, Jenkins, and other DevOps tools and Agile working practices, • Creating and deploying CloudFormation templates., • Automating using other scripting/automation languages such as Python, Ansible and vendor-specific tools like Arista Cloudvision, Cisco DNA Center is beneficial, • Firewall configuration experience with PIX/ASA, IOS, or Netscreen/JunOS, • Designing, building and automating AWS/GCP/Azure architecture, • Designing, building and automating NSX-V and/or NSX-T networking, • Designing, building and automating Openstack (Canonical or RedHat), • UNIX/Linux Experience, • For this role in the US, we anticipate paying $140,000k - $180,000K. This role is eligible for variable pay, issued as a monetary bonus or in another form. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. #J-18808-Ljbffr

We are looking for a team of experienced work from home Customer Service Specialists to join our Teleperformance family for one of our government campaigns. If you enjoy supporting customers via an inbound call and email channel providing guidance and tools to assist your customers with their queries or questions, this WILL be the role for you! Want to know more, here are the details: C U S T O M E R S E R V I C E S P E C I A L I S T • Job Overview -, • Start Date: 30th November 2026, • Salary: £12.71 per hour, • Location: WORK FROM HOME, • Hours: 40 hours/week, • Shifts: Working between the hours of 08.30am - Midnight. Monday - Friday. NO WEEKEND WORKING., • Training Duration: 9 days remote training, full attendance required!, • Contract: Temporary (up to 3 months), • Requirements: Applicants must hold a current valid UK or Irish passport and must also have been continuously resident in the UK for a minimum of three years. Unfortunately due to the level of security vetting required for this role, we are unable to accept applications from candiates who do not meet these requirements. Please include your CV in your application. You must also have home broadband and be able to connect via ethernet cable (10m supplied) Day to day responsibilities of a Customer Service Specislist • You will start your day signing into your systems, making sure you are ready for the day ahead., • You will play a key role in providing support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails., • Energetically and enthusiastically work as part of a high performing Customer Operations team., • Working in a fast paced targeted environment you will strive to achieve, responding to all queries in a polite and professional manner., • With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk. Benefits of being a Customer Service Specialist • On-line recruitment process, with potential job offer within 24 hours and fully paid training., • 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary., • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy., • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!, • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub., • Life Assurance Cover & Pension Scheme., • Length of Service and monthly recognition awards., • Opportunities for career development and progression. Skills needed to be a Customer Service Specialist We are looking for the following skills and attributes: • Strong verbal and written skills with the ability to show attention to detail, • Ability to establish collaborative customer relationships in a fast-paced environment., • A good attitude and the ability to interact with lots of different people., • Professional and friendly telephone manner., • Customer Service experience., • Experience of working in a target driven environment to a high standard., • PC skills, and the ability to navigate multiple systems competently, with ease., • A good consistent typing speed., • Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence., • Able to work within a fast paced, engaging environment. Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! JBRP1_UKTJ

Job Title: Data Centre Firewall (Checkpoint) and Interconnect Specialist Req ID: 63610 Job Function: Engineering Posting Start Date: 13/10/2026 Posting End Date: 27/10/2026 Division: Networks Job Location: GBR Glasgow - Alexndr Bain Hse, GBR Sheffield Endeavour, GBR-Birmingham-Three Snowhill, GBR-Manchester-New Bailey Advertised Salary: competitive with great benefits Career Grade: CLD Location: Birmingham, Glasgow, Manchester or Sheffield In Networks our aim is to create brilliant converged services over the best network and they’ll be personal, simple and brilliant to use. Being part of the Data Centre Team in Networks the role holder plays a big part in this. BT’s core business traverses our Network and Firewall devices – we need to make sure our Network is up, accessible and functioning correctly 24/7 to meet the expectation of our customers. This role is fundamental to maintaining the BT Network Management Systems Security posture. As a business we need to be proactive in identifying security issues, highlight concerns and reduce risk. This works in tandem with our ability to react quickly and effectively when operations are threatened by issues outside of BT’s risk appetite. Ensuring the security of BT’s complex architecture, applications and services in-line with the expectations of our customers is a prime objective of our business. Appraising the risk BT faces from the wider connected world this role assures the protection of BT Group’s brands and reputation, supports improvements to our Security controls and helps maintain BT’s critical business operations. This role requires the ability to understand and configure complex firewall infrastructure while supporting connectivity technologies and how they are applied in the context of the BT estate. You will be able communicate issues and concerns to stakeholders with differing levels of technical ability and present arguments for change or mitigation. You will support BTs ability to connect its networks, applications and customers across and outside of the BT estate. As a result, you will be called upon to support time sensitive business critical deliveries with Senior stakeholders, working to deliver solutions that balance the business need with any additional risk. Due to the operational nature of the work there will be a requirement to be part of an on call rota and out of hours working is available. • Accountable for Operational Service Delivery including, • Proactive risk management – identify issues and take personal action to mitigate the risk, • Reactive incident management – take personal action to act with a sense of urgency to minimise business impact with clear stakeholder communication throughout, • Responsible for ensuring any loss of service is restored within SLA following an infrastructure incident and completion of a comprehensive fault investigation to prevent reoccurrence;, • Manage deployment of prevention of reoccurrence mitigations across the estate., • Ability to make decisions even when faced with ambiguity, • First delivery of new infrastructure technology into the BT’s data centre estate. Evaluating technology and developing best practices for further builds and support, ensuring all relevant security standards are adhered to., • Develop and implement operational support model for new technology deployments, including delivery of comprehensive training both inside and outside the immediate technical team., • Vendor interaction for management of complex support issues, • Responsible for relationships with senior BT Management, up to Board level, on systems issues relating to risk compliance, incident management affecting BT, • Responsible for the management of commercially viable IT solutions that support LoB performance and client relationships, • Engage in stakeholder reviews for complex interconnect issues, managing interdependencies between applications and security domains., • Provide technical advice and guidance Pan BT for Interconnect Security Governance, approvals and policy for all of BT’s Corporate Applications and Firewall Estate, • Due to BTs complex network structures you will need to be able to identify where the requested interconnect requirements will not produce the expected outcome. You are able to provide guidance and recommendations for alternate solutions., • Collaborate with wider stakeholders, policy and standard owners to ensure interconnect alignment and review in a changing environment. Provide feedback on automation requirements for interconnect tooling, enabling the interconnect workflow to mature, • Responsible for Identifying security risks, developing mitigation controls that reduce the possibility of the risks occurring., • Provide out of hours support and consultancy for incident resolution (on call rota), • Technical Expert Knowledge of core Firewall devices - Primary Vendors Cisco & Checkpoint., • Technical background in large scale network & IT environments., • Excellent Fault finding across the Network Security estate, • Experience of connecting different technologies, networks, systems and applications both internally & externally, • Understanding of complete End to End assessment of system security, from end user access to server technical compliance., • The ability to communicate technical requirements either verbally or written to a diverse group of customers with differing technical skill levels, • A very good understanding of BT Networks and the application of security controls within these environments., • Professional level experience of Network Devices – Routers, Switches, Load Balancers, routing protocols, • An interest in automation and it’s uses within a technical environment, • Proven strong customer facing skills., • Efficient problem solver in enterprise environment. Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. • 10% on target bonus, • A BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up., • 25 days annual leave (not including bank holidays), increasing with service, • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan, • World-class training and development opportunities, • Option to join BT Shares Saving schemes., • Discounted broadband, mobile and TV packages, • Access to 100’s of retail discounts including the BT shop, • You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies. #J-18808-Ljbffr

Job Req ID: 61123 Posting Date: 12/10/2026 Function: Service Location: Sheffield, London, Birmingham, Belfast, Glasgow, Manchester, Bristol, Cardiff Please note: this role currently involves a 1 in 2 on-call rota Salary: Competitive As a 3rd Line Voice Engineering Specialist, you'll become a technical voice specialist at the heart of BT's evolving communications portfolio, supporting customers ranging from SMEs to major corporate organisations. As BT continues its transformation from legacy voice platforms to cloud-based technologies, you'll have the opportunity to develop industry-recognised vendor certifications and deepen your expertise across a broad product set. Working as a senior escalation point, you'll help resolve complex customer issues, support and coach operational teams, and play a key role in delivering reliable, high-quality services to our customers. The successful candidate must be eligible for, and able to obtain and maintain, SC UK Government Security Clearance. • Act as the highest level of technical escalation for complex voice services, providing expert support to internal teams, customers, senior stakeholders and vendors to drive rapid issue resolution., • Lead technical knowledge, accreditation and product improvement activities, including vendor certifications, product testing, documentation creation and knowledge sharing across the wider business., • Support business-critical service delivery through coaching, training and on-call support, helping to improve operational performance, reduce escalations and increase first-time resolution rates., • Own complex case management, including technical investigations, root cause analysis and stakeholder communications for high-priority incidents and service issues., • Deliver against operational KPIs and continuous improvement objectives, ensuring high-quality support, service reliability and an exceptional customer experience., • Strong technical aptitude, with proven experience supporting and troubleshooting enterprise voice technologies such as SIP, Mitel MiCloud, Audiocodes, or related unified communications platforms, with the ability to resolve complex technical issues and provide senior-level escalation support., • Experience driving service improvement and operational efficiencies through data analysis, problem-solving and continuous improvement initiatives that enhance product performance and customer experience., • Experience working directly with vendors, product teams and technical stakeholders to influence product development, resolve complex issues and support service enhancement activities., • Industry-recognised certifications in relevant technologies, such as Mitel MiCloud, SIP, IP Office, Audiocodes, CCNA, or equivalent voice and networking accreditations. Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: • 10% on target annual bonus, • Access to an online private GP 24/7 for you and your immediate family, • Market-leading paid carers leave with up to 2 weeks off, • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay, • Discounted EE and BT products, including mobile and broadband, • Market leading Pension scheme – 5% from you and 10% from us, • Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies. #J-18808-Ljbffr

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