Booking Coordinator
2 months ago
Bury St Edmunds
Location: Remote (Preferably based in Bury St. Edmunds, UK)
Position: Full-Time (Monday - Friday, 8 hours per day)
About Us: We are a well-established home removals company based in Bury St. Edmunds, committed to providing exceptional service to our clients. As our business continues to grow, we are seeking a highly motivated and organised Booking Coordinator to join our team. This is a fantastic opportunity for someone with strong interpersonal skills and a passion for customer service.
Role Overview: As a Booking Coordinator, you will play a vital role in our operations, ensuring that our clients' moves are scheduled smoothly and efficiently. You will be responsible for managing customer interactions, scheduling home surveys, and handling bookings. This is a remote role, but we prefer candidates who are local to Bury St. Edmunds to facilitate occasional in-person meetings. Key Responsibilities:
Lead Management - Call leads daily to schedule home surveys with our team.
Customer Support - Respond to customer emails and answer any questions they may have about their move.
Booking Coordination - Assist with scheduling and amending bookings to ensure seamless operations.
Invoicing - Send invoices to customers and handle any related queries.
Communication - Maintain clear and professional communication with customers and team members.
Qualifications:
Experience - At least 3 years of customer support experience, with a preference for telephone support.
Skills - Strong interpersonal skills and the ability to communicate effectively with customers.
Organisation - Must be highly organised and able to manage multiple tasks simultaneously.
Tech-Savvy - Experience with basic CRM tools is required.
Remote Working - Must be able to work independently
Equipment - A laptop will be provided. Benefits:
Competitive salary based on experience.
Full-time remote working.
Opportunity to be a part of a supportive and growing team.
Laptop provided for work use.
