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About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you're joining a winning team with Community First, Company Second culture. We are proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments. Role Overview The Systems & Application Support Specialist is responsible for delivering high-quality first and second-line support across DaVita UK, with a strong focus on the organisation’s clinical and healthcare applications alongside standard business applications and core IT infrastructure. This role supports end users with technical issues, application troubleshooting, onboarding/outboarding processes, and ongoing improvements to system performance and reliability. The Specialist will work closely with the IT Manager and an external IT support partner to ensure seamless support operations, effective ticket handling, and alignment with enterprise IT standards. A key aspect of the role is the management and optimisation of DaVita UK’s application stack, including EMR platforms, healthcare-specific tools, SSO integrations, and associated workflows. The Specialist will also contribute to IT projects, cybersecurity initiatives, and continuous improvement activities across the organisation. Key Responsibilities End-User Support • Provide first and second-line support for all internal users across hardware, software, EMR platforms, and healthcare applications., • Monitor, triage, and coordinate support tickets with the external IT partner to ensure timely resolution in line with SLAs., • Escalate issues as needed to minimise operational disruption and maintain business continuity., • Deliver a high standard of customer service across all interactions. Application & System Support • Provide technical support for EMR systems, clinical applications, and business software., • Troubleshoot application issues, identify root causes, and implement corrective measures., • Perform routine maintenance, updates, and configurations across systems and applications., • Monitor system performance and proactively address emerging issues. User Onboarding, Offboarding & Induction • Manage user account creation, modification, and deactivation across systems, applications, and SSO environments., • Prepare and configure user devices, application access, and network permissions., • Conduct IT inductions for new employees, ensuring understanding of essential tools and security protocols., • Complete exit procedures ensuring secure access removal and compliance with data policies. IT Training & User Enablement • Deliver basic IT training to improve user independence with applications and systems., • Provide one-to-one or group training sessions for new systems or software rollouts., • Create user guides or reference materials where required. Collaboration with IT Manager & External IT Partner • Align support priorities, processes, and improvement initiatives with the IT Manager., • Serve as the primary contact for escalations and application-related inquiries with the external IT provider., • Assist in implementing new technologies, ensuring alignment with security, compliance, and operational standards. Participation in IT & Application Projects • Support the planning, execution, and delivery of IT and application-related projects, including EMR enhancements, integrations, and migrations., • Assist with evaluating new technologies, application solutions, or feature updates., • Work cross-functionally to ensure project outcomes meet organisational needs. Data Privacy, Security & Continuous Improvement • Maintain and enforce data protection, security practices, and access controls across all systems., • Participate in security audits, assessments, and improvement initiatives., • Support backup, recovery, and business continuity processes., • Help refine IT processes and documentation to drive efficiency and consistency. Cybersecurity & Compliance • Support cybersecurity initiatives, especially those relating to application access, SSO, MFA, and EMR data protection., • Assist with maintaining Cyber Essentials certification., • Coordinate with internal and external partners on vulnerability remediation and penetration testing activities. Alignment with Enterprise Standards • Ensure all systems, applications, and support activities align with DaVita corporate IT policies and standards., • Collaborate with global teams to implement enterprise-wide updates, security measures, and application integrations. Inventory & Asset Management • Maintain accurate records of IT assets, including hardware, software licenses, and application accounts., • Support procurement processes for new hardware, software, or subscriptions. Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience., • 4+ years’ experience in IT support or application support roles., • Experience supporting EMR systems or healthcare-related applications., • Proficiency in Windows, MacOS, and common enterprise software environments., • Understanding of networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)., • Experience with SSO technologies (e.g., Azure AD, Okta, ADFS)., • Strong analytical and troubleshooting skills., • Excellent communication skills for supporting users and collaborating with vendors., • Familiarity with user access management, onboarding and offboarding processes. Preferred Skills • Prior experience supporting clinical or healthcare information systems, including Electronic Medical Records (EMR/EHR) platforms., • Knowledge of cloud services (Azure, AWS)., • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate., • Experience working with external IT service providers., • Knowledge of Cyber Essentials frameworks and penetration testing processes. Personal Attributes • Strong customer service mindset and empathetic communication style., • Highly organised with strong time management skills., • Proactive problem solver able to anticipate and address issues early., • Commitment to data privacy, security, and compliance., • Ability to work independently and collaboratively with team members and partners., • Adaptable, resourceful, and eager to support continuous improvement. What can you expect when you join? • Competitive Salary, • Company Pension Scheme, • 35 days' paid leave per annum, including bank holidays, • Life Assurance to 3 times annual salary, • Retail discount scheme membership, • Free onsite parking, • A commitment to your training and development, • A "community first, company second" culture based on Core Values that really matter, • An exciting, collaborative and driven multinational environment, • Live our mission: To be the Provider, Partner, and Employer of Choice, • Dedication, above all, to caring for our patients and teammates

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Business Continuity Management and Operational Resilience framework across the bank, in line with regulatory requirements. Collaborating with departments to conduct Business Impact Analysis and identify critical processes, resourc.

Managing and completion of Business Impact Assessments thorough Risk Analysis and Business Continuity Plans. The role will support the business by managing the first line of risk and control to the bank, Business Continuity and Incident Management. The development, implementation, and maintenance of

Develop/implement/maintain an effective Business Continuity Management and Operational Resilience framework across the bank, in line with regulatory requirements. Working closely with teams to create, enhance, and update Business Continuity Plans. Coordinating with IT to ensure business recovery obj

Business Continuity & Operational Resilience Manager required. A strong track record in developing and embedding business continuity frameworks. This role will play a pivotal part in maintaining and strengthening the firm’s business continuity and operational risk frameworks, as well as supporting

Your responsibilities will include: Develop/implement/maintain an effective Business Continuity Management and Operational Resilience framework across the bank, in line with regulatory requirementsCollaborating with departments to conduct Business I

Join us as a Business Continuity & Premises Manager and make a real impact by helping ambitious businesses and individuals achieve their goals through our award winning human digital banking model. Business Continuity & Premises Manager. You will manage business continuity planning, disaster recover

Your responsibilities will include: - Develop/implement/maintain an effective Business Continuity Management and Operational Resilience framework across the bank, in line with regulatory requirements - Collaborating with departments to conduct Business Impact Analysis and identify critical processe

Business Continuity & Operational Resilience Manager required for global firm. This role will play a pivotal part in maintaining and strengthening the firm’s business continuity and operational resilience frameworks, supporting the retention of ISO 22301 certification, and leading the technology e

A human digital banking institution in Central London seeks a Business Continuity & Premises Manager. The ideal candidate will oversee business continuity planning and disaster recovery efforts, ensuring effective governance and operational stability.

Join us as a Business Continuity & Premises Manager and make a real impact by helping ambitious businesses and individuals achieve their goals through our award‑winning human digital banking model. Business Continuity & Premises Manager. Shape the future of business continuity and premises managem

Business Continuity & Premises Manager. You will manage business continuity planning, disaster recovery, and premises operations to ensure resilience and compliance. Cynergy Bank was established in 2018 by entrepreneurs to serve the needs of business owners, property entrepreneurs and family busines

A leading emergency response organization in Greater London seeks a Business Continuity Manager to develop and manage its business continuity framework. Ideal candidates will hold a recognized business continuity qualification and have experience in a leadership role.

Business Continuity and IT Resilience Manager. If you’re an experienced Business Continuity and IT Resilience Manager looking for an opportunity to grow in a friendly environment, we’re looking for you!. Partner with Business and IT teams to ensure disaster recovery, crisis management, and busin

This role will play a pivotal part in maintaining and strengthening the firm’s business continuity and operational resilience frameworks, supporting the retention of ISO 22301 certification, and leading the technology enablement of continuity and resilience capabilities including overseeing the im

Coordinating with IT to ensure business recovery objectives and disaster recovery plans meet business needs. Providing detailed reports to senior management on Business Continuity Management and Operational Resilience framework performance. Demonstrated senior-level experience in Business Continuity

The Business Continuity Manager will be required to work with heads of service and other senior managers to improve and maintain business continuity in its widest sense. They must also ensure they develop business continuity capacity and capability whilst providing business impact analysis and other

Work with departments to design, develop, and maintain department level Business Continuity Plans (BCP) and a Bank-wide Business Continuity Plan;. An understanding of and / or experience / qualification of Business Continuity Management and operational resilience principles and best practices (Busin

Business Continuity and Operational Resilience Manager - FTC. This role will play a pivotal part in maintaining and strengthening the firm's business continuity and operational risk frameworks, as well as supporting the retention of their ISO 22301 certification. Lead business continuity planning an

If you’re an experienced Business Continuity and IT Resilience Manager looking for an opportunity to grow in a friendly environment, we’re looking for you!. Partner with Business and IT teams to ensure disaster recovery, crisis management, and business continuity plans effectively support and dr

Mon-Fri 07:30-16:30 (early finish Fri).Experienced, reliable Warehouse Operative required for a forklift-focused role.Duties include materials handling, packing and vehicle loading in a fast-paced warehouse.Permanent opportunity for strong performers.Operate forklift for pallet movement, loading/unl

My client is an instantly recognisable consultancy who urgently require a Business Continuity & Disaster Recovery Consultant to join a business-critical programme for an end client within the Transport industry. IT Business Continuity & Disaster Recovery Consultant. Proven experience deliver

Night shift Sunday - Thursday 10pm – 6am.Gap personnel are proud to be working together with a largest global manufacturer of Lead-Acid and Lithium-ion batteries based in Swindon, who are currently looking for 3 Warehouse Operatives to support busy Manufacturing company for the night shift, starti

Kenneth Brian Associates are recruiting for a Warehouse Operative to join a growing company based in Croydon, supporting the smooth day-to-day running of the warehouse and dispatch function.This role would suit a reliable, hands-on individual who enjoys working in a small team and is keen to learn a

Location- Hatfield Business Park.

Premier Recruitment Solutions urgently require a Forklift / Warehouse Operative with.Counter Balance or Bendi Certification Experience.Chessington, the role will be on a long-term basis with full-time employment being offered at the end of 13 week trial period.Working in a very busy warehouse, the s

Monday to Friday 10am – 8pm (some flexibility given).We are assisting our award-winning client to strengthen their distribution team with an experienced Warehouse Operative for their pharmaceutical manufacturing facility in West London.The duties of the successful Warehouse Operative will include;

We are looking for a dependable and proactive Warehouse Operatives to join our client based in Street.Picking and packing items ready for dispatch.Maintaining a clean and organised workspace.Ensuring product quality and presentation standards are met.Good communication and teamwork skills.Potential

Act as the primary technical liaison with the Business Continuity Planning (BCP) team.

Job Title: Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 12 Warehouse Operatives for their pallets repairing operations.We are looking for candidates who are comfortable using tools such as hammers or nail guns; however, please b

Location- Hatfield Business Park.

IT Disaster Recovery Technical Specialist.Hybrid working: 3 days per week required in the office (City of London).The successful candidate will plan and execute Disaster Recovery and resilience testing, drive remediation activities through to closure, and ensure that evidence and documentation meet

Job Title: Warehouse Operative.Shifts: Rotational shifts : Monday to Friday: 06:15 to 14:15, Monday to Thursday: 14:00 to 22:30, Friday: 14:00 to 20:00.Gap personnel are proud to be working together with a largest global manufacturer of Lead-Acid and Lithium-ion batteries based in Swindon, who are c

My client is an instantly recognisable consultancy who urgently require a Business Continuity & Disaster Recovery Consultant to join a business-critical programme for an end client within the Transport industry. IT Business Continuity & Disaster Recovery Consultant. Proven experience delivering IT B

People Solutions are currently recruiting for.This is a fantastic opportunity offering great rates of pay and room to grow and progress.Monday to Friday (Rotating Shifts).AM Shift: 06:00 – 14:00 (£12.PM Shift: 14:00 – 22:00 (£13.Picking and packing customer orders accurately and effi

Warehouse Operatives to join a busy perishable goods warehouse.If you're reliable, physically fit, and ready to work night shifts, we want to hear from you!Night Shift Warehouse Operatives - Perishable Goods.Location: Heathrow / FelthamShift: 12-hour Night Shifts Pay: £ 13.Start: Immediate starts a

Act as the primary technical liaison with the Business Continuity Planning (BCP) team. Solid understanding of business continuity and security frameworks (e. IT Disaster Recovery Technical Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this positio

IT Business Continuity & Disaster Recovery Consultant Up to £825 per day - Inside IR35 Primarily Remote 4 weeks initially My client is an instantly recognisable consultancy who urgently require a Business Continuity & Disaster Recovery Consultant to join a business-critical programme for an end cl

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For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Are you a reliable and hardworking individual looking for a long-term opportunity with a supportive and down-to-earth team? Join a well-established manufacturing company that values dedication, teamwork and a positive workplace environment.This is a role for hard workers; those who take real pride i

Forklift Warehouse Operative - Counterbalance Department: Distribution & Logistics Location: Sittingbourne, Kent Hours: 8:00am-4:30pm, Monday to Friday Role Purpose: To support the warehouse by safely and efficiently handling, storing, and dispatching goods while maintaining high accuracy and health

Rewards and Benefits on Offer; A highly varied and interesting role, working in a fast-paced environment.Opportunity for permanent roles for the right candidate.The Hours Youll Work; Days only, 07.MTrecs New Opportunity; MTrec are currently recruiting for a Warehouse Operative / FLT Driver for a wel

The Recruitment Crowd are currently recruiting on behalf of our industry-leading client based in the Burgess Hill area.We are looking for multiple Warehouse Operatives to join the team.THIS ROLE IS A PERMENANT POSITION FOR THE CORRECT CANDIDATE! Hours:Monday to Friday, weekends available - 12/1am st

Synergise Recruitment are looking for reliable and hardworking Warehouse Operatives for one of our clients based in Exeter.This is a physically demanding role that involves a lot of handball and includes emptying large containers of goods.Immediate starts available!! (MUST HAVE OWN TRANSPORT I.CAR O

Location: Thirsk, North Yorkshire, YO7 Area Working Hours: 8:00am.Working Week: Monday - Froday Duration: Minimum 3 months (potential for extension) Start Date: ASAP.Our client are specialists in compressed air systems, providing installation, maintenance, and servicing solutions to a wide range of

My client is an instantly recognisable consultancy who urgently require a Business Continuity & Disaster Recovery Consultant to join a business-critical programme for an end client within the Transport industry. IT Business Continuity & Disaster Recovery Consultant Up to £825 per day - Inside IR35