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We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The Service Design & Assurance Manager is a pivotal role within the organisation responsible for overseeing the design, implementation, and assurance of service delivery processes. This position requires a strategic thinker with excellent leadership skills and a deep understanding of service design principles and quality assurance methodologies. The Service Design & Assurance manager will ensure that all services are designed to meet business needs and deliver outstanding customer experiences. The Service Design and Assurance manager will be responsible for ensuring the effective design and seamless transition of new or changed services into operational environments. You will focus on designing services that meet business and user’s requirements, ensuring operational readiness and delivering end to end service transition processes. The role incorporates the ownership, design, delivery and continuous improvement of the IT Change Management and Release Management processes. Interviews We will be interviewing for this role on the 22nd of January 2026 in-person at our Coventry office. What you'll achieve • Lead the design and development of service models that align with business objectives. Collaborate with stakeholders to understand service requirements and translate them into actionable design plans., • To manage and develop the IT Change Management process, chairing the CAB meeting, ensuring all relevant works only proceed on authority from CAB, and to conduct post implementation reviews as necessary., • Engage with internal and external stakeholders to gather feedback and ensure service designs meet their needs. Build strong relationships to facilitate effective communication and collaboration., • Oversee service design and assurance projects from inception to completion., • Identify and mitigate risks associated with service delivery. Develop contingency plans to address potential issues and ensure service continuity., • Agree Service Level Agreements ensuring that the business requirements align with Technology and Data teams/3rd Party support capability., • Create and maintain the Service Design Package - to include consideration of capacity, availability, monitoring/alerting, resource and running costs throughout the service lifecycle., • Own and manage the end-to-end IT Change Management process., • Line manages any staff working in this team. What you'll bring Essential skills • Strong understanding of ITIL practices, particularly Service Design, Service Transition, Change & Release Management and Problem Management., • Strong understanding of ITIL framework (ITIL v4 certification preferred)., • Extensive and demonstrable experience of managing and improving Service Design and Transition processes including a robust Change Management Process., • Familiarity with project governance processes and RAID management., • Experience analysing tickets and using data to address reoccurring issues and tackle the root cause, • Ability to manage conflicting demands and priorities, with a proven track record of managing the change, release and transition aspects of multiple simultaneous new / changed IT services. Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: • Online application, • Interview(s), • Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

JOB TITLE: TECHNICAL SERVICES MANANGER DEPARTMENT: PROPERTY MANAGEMENT LOCATION: MARBLE ARCH, LONDON (Hybrid – 4 days in office) REPORTING TO: SENIOR TECHNICAL SERVICES MANAGER TYPE OF CONTRACT: FULL TIME, PERMANENT PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE 100 business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our recent engagement survey 93% of our employees stated they were proud to work for British Land! THE ROLE To proactively manage the Technical Service delivery with a focus on delivering customer services to the high standards expected by the client; owners and the occupiers. To set up, implement and maintain effective management systems and procedures in the delivery and continuity of service of the Mechanical, Electrical and Public Health Services, while protecting and enhancing landlord assets within the Building / Estate. To manage the team of M&E service providers to deliver the Technical Services in line with the asset maintenance requirements and company policies and procedures. To have a consultative customer focused approach with all available resources including the Property Managers, Service Partners, Consultants, Specialists and the central British Land departments. To ensure that the properties are well maintained, safe and reliable with all maintenance and project activities taking place with minimum disruption or nuisance to occupiers. Be responsible for the delivery of targets in improving the estate/buildings energy performance and sustainability. To play an active role as part of the overall management team. To ensure that all properties remain compliant and that all central British Land reporting requirements are always maintained . What You’ll Do • Contract Management. Organize and attend Monthly meetings with associated Service Partners. Monitor, analyse and interpret the correct functioning of plant and systems via the Building Management System or other means. Carry out random checks of critical plant operation. Review Contractors reports and any proposals. Carry out regular audits and inspections of all plant, related areas and equipment. Review contractor’s proposals and switching schedules for electrical shutdown works to ensure optimum level of service to Occupiers and systems. Attend site during shutdowns and essential works as necessary. Attend site as necessary in the event of any emergency work or call out., • Compliance with all current legislation and recommended standards. Verify Contractors Risk Assessments are up to date and appropriate to building and maintenance tasks. Ensure Pressure Vessel Written Scheme is up to date. Ensure Contractors Emergency Lighting Log Records up to date. Management of Water Treatment regime ensuring that Water Treatment Manuals are up to date. Manage status of Lift Inspections and report via Lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes., • Provide day-to-day technical and operational support to Building Managers and Occupiers., • Support to Building Management with Permit to Work System and check method statements where appropriate. Liaise with Building Management and Occupiers regarding operational and technical matters such as plant shutdowns and work impacting on Occupiers operation., • Review Occupier License Applications. Review and comment on drawings, specification and reports submitted by the Occupiers and advise the Landlord accordingly of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit out work and liaise as necessary to ensure that work complies with the approved License for Alteration. Carry out random inspection of fit-out works and report, liaise on findings as necessary., • Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review CAFM PPM sheets / reports and investigate as necessary. Carry out random inspections of PPM / reactive works completed and in progress., • Preparation and Management of engineering service charge budgets, to include procurement as per BLPM policies. Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices. To develop, implement and manage Environmental and Energy Conservation Programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary., • Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports spreadsheet attached to M & E minutes., • To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Prepare contract documentation to include: - Tender Documents, agreements and specifications. Assist central procurement team with the management of the tendering procedures. Analyse Tenders. Undertake Post tender interviews. Produce Client Contract Placing Report. Manage contractor closely during mobilization period and through to completion, • To ensure that the Property Services Directors and Building Management are regularly appraised of any new developments. Report on any emergency incident that occurs. Report on any concerns relating to plant operation. Report on any tenant relationship related issue. Report on any issue that could or will involve the HSE or EHO., • To ensure that the Property's Electronic Security Systems are fully operational and maintained as per the Manufacturer's guidance and current best practice. Report on any concerns relating to plant operation. Liaise with the Systems Department as required regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place, • To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the Board and detailed in the operations manuals., • To ensure that all aspects of engineering training, development, remuneration, disciplinary and general welfare requirements are formally reviewed/pursued in accordance with British Land policies. To manage and be part of the technical management cover for the estate and buildings and to ensure the cover plan is adhered to., • Ensure that all onsite and contracted engineering team’s activities are proactively co-ordinated, achieve stated programmes and do not exceed stated budgets. Ensure all maintenance and project activities are properly resourced, ownership within the team is clear, have clear and stated objectives, project plans, method statement and risk assessments., • Assist the Estate Director and Head of Technical Services and Sustainability in reporting engineering issues to Asset Managers, ensuring they are fully briefed about budgets, control of expenditure and any issues arising within the buildings and estate., • Ensure a forum exists for regular dialogue between the various stakeholders to inform them of planned maintenance activities and encourage feedback on Property Services performance where it impinges upon the operation of their business., • To monitor and manage utility consumption, analyse data, prepare reports and develop plans for reduction in utility use. To oversee the consumption of utilities to ensure that consumption targets are met and where this is not possible, early warning is given, and the reasons are fully understood., • Keep abreast of new environmental, sustainable mechanical and electrical technological developments and prepare reports on possible improvements., • To meet with occupiers on a regular basis to discuss technical, energy and environmental matters and follow up actions with the engineering team as required., • Be responsible to produce estate engineering and electronic security services, specifications, contracts, and works and associated documentation. Maintain an overview of associated building engineering specifications, contracts and works. Make recommendations for combined service delivery improvements, economies of scale where appropriate and best use of resources and innovation. Ensure all engineering and electronic security services and contracts are procured in line with company policies and procedures and represent the service requirements of the properties., • Actively market British Land., • Manage, maintain and implement the Life Cycle Costing Schedules., • Ensure that all direct reports and their subordinates are correctly inducted and trained to the standards required to deliver their roles and responsibilities., • Ensure that the Senior Technical Services Manager and the Head of Technical Services and Sustainability is briefed on any technical issues and liaise regularly on any matters that pertain to the Company as a whole. This will include the submission of regular reports., • Ensure that the Estate Director and Head of Technical Services and Sustainability are kept aware of any new developments on a regular basis., • Ensure that all central reporting is delivered directly and by the direct reports in line with company policy and requirements, • Must have a customer focused attitude and a flexible working style., • Excellent communication skills., • Strong presentation skills., • Strong leadership and motivational skills., • Energy & Environmental knowledge., • Engineering management., • Contractor Management., • Health & Safety., • Project management, including demised tenant fit-out experience., • Strong customer orientation, • Commercial awareness., • Budget management., • Fabric Management, • Engineering and electronic security service delivery

• In-depth knowledge of both the legislation which governs criminal investigations (Police and Criminal Evidence Act, Criminal Procedures and Investigations Act, Regulation of Investigatory Powers Act) and that relating to waste management – if you have knowledge gaps in one of these areas we would expect a willingness and dedication on securing this knowledge within the first six months of starting the role., • Experience being an effective coach and mentor with an ability to inspire others., • Proactive management of the health and safety of yourself and others., • Confidence in dealing with hostile/difficult customers., • Experience managing complex disruption operations and/or investigations from start to finish, achieving results, working alone and with others., • In-depth knowledge of both the legislation which governs criminal investigations (Police and Criminal Evidence Act, Criminal Procedures and Investigations Act, Regulation of Investigatory Powers Act) and that relating to waste management – if you have knowledge gaps in one of these areas we would expect a willingness and dedication on securing this knowledge within the first six months of starting the role., • Experience being an effective coach and mentor with an ability to inspire others., • Proactive management of the health and safety of yourself and others., • Confidence in dealing with hostile/difficult customers.

Job Title: Warehouse Operative.Shifts: Rotational shifts : Monday to Friday: 06:15 to 14:15, Monday to Thursday: 14:00 to 22:30, Friday: 14:00 to 20:00.Gap personnel are proud to be working together with a largest global manufacturer of Lead-Acid and Lithium-ion batteries based in Swindon, who are c

On-Site Assessments - Thursday 27th and Friday 28th November.Start Date - Monday 1st December.Job Title - Warehouse Operative.Employment Type - Full time, Temporary.Shift Pattern – Days (06:00 to 14:00), Backs (14:00 to 22:00) and Nights (22:00 to 06:00) available.Using handheld devices to locate

Warehouse Operative/Line Walker - Join a Leading Team in Gaydon!.Ready to take the next step in your warehouse career?.This is a fantastic opportunity to work with a.Monday to Thursday: 06:15 15:15.Friday: 06:15 11:15 (early finish!).Line walking and general warehouse duties.Picking, packing, movi

Monday – Friday working hours 0700 – 1500 ,11:00 – 19:00.We have a fantastic opportunity for a Warehouse Dispatch Operative in the Services logistics Warehouse.You will need to have high levels of accuracy, attention to detail and a strong work ethic; previous export compliance knowledge would

Ideal Candidate: • Previous experience working in a warehouse environment • Full driving licence • Forklift truck Counterbalance licence • Good communication skills • Punctual and reliable • Willingness to learn and adapt to new processes Benefits after 6 months with

Help us make a big green dent in the universe.We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of

We are looking for a dependable and proactive Warehouse Operatives to join our client based in Street.Picking and packing items ready for dispatch.Maintaining a clean and organised workspace.Ensuring product quality and presentation standards are met.Good communication and teamwork skills.Potential

If that's you, this is a fantastic opportunity to join a growing, innovative family-run business making waves in the UK automotive graphics industry.

Warehouse Operative - Cold Environment Location: Bristol Shift Pattern: 4 on 4 off Shifts: 6:00am-6:00pm (Days) or 6:00pm-6:00am (Nights) Salary: Days £12.Environment: Cold (chilled warehouse) Includes some weekend work We're a leading manufacturer of convenience food in the UK, supp

Our client is a Bristol based wholesale company, and they are currently seeking full-time, permanent, Warehouse Operatives to join their busy nights team at their head office based in Yate, Bristol.Life Assurance Scheme – enrolment from day 1 of employment.Income Protection Scheme – enro

Interaction Recruitment are recruiting for an experienced Polish/Romanian speaking Warehouse Operative to join their busy client in Pitstone on a temp2perm basis.To be considered for this role you must have / be:.Pitstone or live nearby with your own transport.If you're interested in this role and h

Monday - Friday only between 12:00 to 22:00 daily.This is an evening shift pattern.Please do not apply if you are not available to work these hours.Our client is a rapidly growing company operating in the omnichannel space, supplying products to various sectors, including e-commerce, plumbers' m

Interaction Recruitment are recruiting for an experienced Polish/Romanian speaking Warehouse Operative to join their busy client in Pitstone on a temp2perm basis.To be considered for this role you must have / be:.Pitstone or live nearby with your own transport.If you're interested in this role and h

Warehouse Operative - Long term - Walsgrave, Coventry £13 per hour.Siamo Group are looking for x5 additionalwarehouse staff to work for our client, alogistics company based in Walsgrave, Coventry.We have ongoing roles with our client with full training provided.Order picking items usinf scanners.Mo

Becoming a Warehouse Operative opens up incredible career possibilities - it’s how many of our managers started out. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.