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With over 25 years' experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in the UK. But we're not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people. As a Home Manager within the Barchester family, you will be a leading face in the delivery of that person-centred care that helps to set us apart. At Barchester we empower our home managers to be the best leaders they can be. You will be provided with a clear framework whilst still having the autonomy to manage your home with the additional support and infrastructure. We work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. It is an exciting time to consider joining the Barchester family. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. We are also leading one of the fastest growing new build programmes, aiming to open 10 brand new purpose-built homes per year. REWARDS PACKAGE Our Home Manager rewards package is one of the best in the care sector as we know the importance of feeling recognised, valued and motivated. As a Home Manager at Barchester we offer a competitive basic salary with bonuses up to 100%, essentially doubling your salary! We also offer additional quality based bonuses up to £10k. Our generous package includes: Automatic enrolment into our profit share scheme, with the opportunity to earn a bonus of up to 100% of your salary Quality based bonuses up to £10k 8% ER Pension Package Career and development pathways A range of holiday, retail and leisure discounts Automatic entry into Barchester's Excellence Awards Payment of NMC Annual Registration Fee ABOUT YOU To join us as Home Manager you will have inspirational leadership skills with a passion for person centred care, with a successful track record of developing and motivating teams to deliver outstanding personalised care through continuous improvement. We are looking for: Inspirational leadership skills A passion for person centred care A successful track record of developing and motivating teams to deliver outstanding care Excellent organisational and management skills Care home management, marketing and occupancy experience A strong understanding of safeguarding, CQC and compliance guidelines Ability to communicate with colleagues at all levels Experience creating strong links within the local community In short, your proven track record of marketing and business skills within the care sector, running a commercially successful, Good or Outstanding rated care home will be complemented by your blend of compassion and resilience. Barchester can offer long term career growth and opportunities for ambitious and passionate managers who pride themselves on delivering high quality care. Due to our excellent rewarding excellence schemes, we are also very proud to be the only healthcare provider in the UK to be accredited as one of the best companies to work for. If you are looking to work with an organisation that provides the quality of care you would expect for your loved ones, Barchester is a rewarding and empowering place to be. 7766

We’re looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn’t available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we’re rated ‘excellent’ by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You’ll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: • Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you., • Extra financial incentive for self-generated leads., • Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services., • The option to set your own commission rates with No Sale, No Fee., • The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team., • No earnings cap - the only limit is your potential., • An in-house marketing team providing personalised support, with free money every month to spend on marketing materials., • Unique schemes that help you build your business’s visibility in the local area, such as Yopa’s successful Tech for Schools sponsorship programme., • The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers., • Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion., • Demonstrate exceptional levels of customer service, with the willingness to help customers outside of ‘office hours’ and go the extra mile for that sale.

Mortgage Services Development Manager This is an excellent opportunity for an existing Mortgage Advisor to take their first step into a management role after approx. 12 to 18 months with an OTE: £65k Purpose: To provide assistance with Supervisory responsibilities to the Mortgage Services Sales Manager as appropriate, as well as achieve revenue and product sales as a Mortgage Advisor. Responsibilities of a Mortgage Services Development Manager: • Support and develop less experienced colleagues., • An excellent knowledge of Financial Services core products i.e. Mortgages, Life Assurance, Critical Illness, Income Protection and Buildings & Contents Insurance, • Knowledge of all house purchase/move related secondary services such as Conveyancing and Estate Agency operations generally., • A good level of technical and e-commerce knowledge to promote the services of the group efficiently and effectively., • A knowledge of all Financial Services compliance rules and regulations, specific to a mortgage & protection business, • An understanding of working within a Training and Competence framework, coupled with a complete understanding of the requirements of the Group T & C Scheme Skills, • Excellent communication skills, • A demonstrably good track record in a sales and customer facing environment., • Strong organisation skills – ability to plan and self-organise., • Strong negotiation and influencing skills., • Ability to identify and maximise potential business opportunities., • An aptitude to coach and motivate others (specifically business generation), • Two years financial services experience, with ideally nine months as a Senior Mortgage Advisor, • Have demonstrated a consistent performance in respect of business production and quality., • Awareness of latest products and market developments Countrywide Mortgage Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02637

Business Development Manager Bespoke Control Systems (Off-Highway & Industrial Applications) North West England (Hybrid - Office presence required 3+ days/week) A well-established, values-led manufacturer is seeking a Business Development Manager to support the growth of their European operation. With a strong European footprint and a global customer base, the company supplies both globally recognised OEMs and specialised, niche vehicle and machinery manufacturers with operator controls, HMI systems (hardware and software), sensor technology, and machine safety systems. Why This Role? This is more than a sales role. It's an opportunity to become a trusted advisor to high-profile OEM customers-helping them innovate and optimise how people interact with machines. The business offers a progressive and people-first environment, with long-term thinking at the heart of its culture. The Role: • Identify and pursue new business opportunities across off-highway, construction, agriculture, and material handling sectors, • Grow and support existing customer relationships, offering tailored technical solutions across a broad product range, • Manage complex, multi-year sales cycles from early design discussions to production, • Understand customer needs and work cross-functionally with internal engineering and project teams, • Help drive expansion into new key accounts and industry segments, • Strong background in technical sales, ideally within electromechanical, HMI, or off-highway sectors, • Experience with complex B2B sales, including solutions involving both hardware and software, • Confident discussing topics such as safety integrity, performance levels, and technical specifications, • Commercially astute with experience managing long-term customer relationships and development projects, • Independent and proactive, with a relationship-led approach and a collaborative mindset, • Values-driven and aligned with a business culture focused on continuous improvement, openness, and responsibility, • Able to attend the North West office more than three days per week At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.

Project Manager – Travel Tech / E-Commerce (Background in business analysis, travel system integration, and air operations required) Our client is looking for a hands-on Project Manager to deliver high-impact, cross-functional initiatives—from supplier API integrations to enhancements in the online booking journey. This isn’t a role for someone who only manages from the sidelines: you’ll roll up your sleeves, dive into data, and actively unblock progress, ensuring projects land on time, on budget, and to spec. You’ll report to the Senior Project Manager and collaborate closely with Technology, Product, Commercial teams, and external partners. Project Management Job Role: • Lead the full project lifecycle (initiation → closure) across multiple concurrent initiatives., • Plan and deliver new supplier/API integrations (air, hotel, ancillaries)., • Drive improvements to the booking engine, reservation systems, and automation workflows., • Launch new online products, including marketing-tech integrations and flight-to-hotel upsell journeys., • Translate high-level requirements into clear technical specs, user stories, and acceptance criteria., • Get hands-on with analysis and operational tasks (e.g. updating cache files, reconciling spreadsheets)., • Maintain project artefacts: plans, budgets, velocity and status dashboards., • Track tasks, manage dependencies, mitigate risks, and chase stakeholders when needed., • Provide progress reports and KPIs for management and steering committees., • Manage third-party vendors—including scope, commercials, SLAs, and handover to support., • Support triage and prioritisation of competing application requests., • Champion project governance and drive continuous improvement in a fast-paced environment. Project Manager Experience Requirements: Experience • Significant project management experience within online travel, OTA, or travel-tech., • Strong knowledge of SDLC and hybrid delivery (Agile Scrum/Kanban & Waterfall)., • Proven ability to combine detailed data analysis with project coordination., • Background in business analysis, travel system integration, and air operations., • Experienced in stakeholder, vendor, and budget management. Skills & knowledge • Able to simplify complex topics for different audiences., • Comfortable with a dynamic workload and making data-driven decisions., • Hands-on problem solver with persistence and ownership., • Adept at working across all business levels, influencing without authority., • Familiar with Agile rituals and continuous delivery culture; up to date with emerging travel-tech trends. Desirable • Knowledge of GDS/NDC, channel managers, dynamic packaging, and payments., • Familiarity with marketing tech stacks (CRM, CDP, tagging & tracking)., • Certifications such as PMP, PRINCE2, AgilePM, or CSM. If you’re an experienced Project Manager with a passion for travel technology and the drive to make things happen, we’d love to hear from you.

Creative Designer / Creative Lead / Lead Designer - Chester / Cheshire (hybrid) - Digital & Print / Adobe Creative / Photoshop / Illustrator / InDesign / Web / Mobile / UX/UI / Content design / Animation / Video Editing We are looking for a Designer who wants to be a Lead Designer / Creative Lead, who wants to join a high energy, all action Content & Marketing team, who work across health, leisure and fitness. You'll be the Lead Designer in a team of 2 and while prior experience in a Lead role isn't a must have you must be able to show what you can bring to the role. The responsibilities are split into 2 main parts: • Leadership, mentorship, guidance, development & progression of another Designer., • Strategic interpretation of marketing campaigns, critiquing, enhancing, and elevating marketing's ideas and bringing them to life. Within the role you'll be the go-to for all things creative & design over print, digital, web and mobile. The team are very modern, collaborative and innovative in their industry. They are looking to push boundaries in their work and stand-out. To be considered for the role you'll need to be confident in full Adobe Suite (Photoshop, Illustrator and InDesign...) over a wide range of online and offline / print designs. Any additional experience with the below would be beneficial, but can be picked up. You'll join a team that trust in your ability and your ideas, who want to facilitate progression and don't put red tape on creativity. Role overview: • Lead creative and design for the business, • Digital & print/offline design - full lifecycle from research, strategy and concept design through to inception/production., • Work with the Marketing Manager to bring ideas to life., • Customer & user research and segmentation., • Work with internal and external stakeholders to produce eye-catching, clear, fit for purpose designs inline with brand guidelines and company voice., • Adobe Creative Cloud (Photoshop, InDesign, Illustrator), • UX/UI - with a focus on UX for customer demographic. Wireframes & mock-ups for web and mobile. Figma (ideally) or XD, • Be involved in content creation for social media (Facebook, Instagram, Twitter / X, TikTok., • Aid in videography, editing & animation - Premiere Pro, After Effects, Lightroom (not a dealbreaker) The role is varied and you'll need to be organised and be adaptable. You'll have the full support of the wider Marketing team and you're own training budget for upskilling in any of the above. The role is based in the Chester HQ, with additional travel to sites in Cheshire needed when applicable. You'll need to be able to drive and have you're own transport. The team go into the office 1-2 days a week, with the other days WFH. They offer flexible hours and have a non-corporate, casual way of working. Salary is up to £30,500, with regular reviews, cost of living increases. You'll get a Mac and home office kit out, 26 days holiday + BH, free gym & leisure membership, additional employee perks. Creative Designer / Creative Lead / Lead Designer - Chester / Cheshire (hybrid) - Digital & Print / Adobe Creative / Photoshop / Illustrator / InDesign / Web / Mobile / UX/UI / Content design / Animation / Video Editing

About the Role A rare and exciting client-side opportunity has arisen for an Estates Manager to join this growing in-house Property Team. As the Estates Manager, you will report to the Property Director and will be responsible for all estate matters across the Estate.You will be responsible for supporting with the overall delivery of the property strategy and the day-to-day management of the estate. You will be required to drive value through negotiating asset management opportunities and keep property expenditure to a minimum through management of external consultants and leveraging landlord relationships.For leasehold sites, you will be required to manage all building work relating to lease obligations, including works associated with dilapidations, service charge and insurance requirements and any ad-hoc building works that may be required from time to time. You will be required to liaise with Landlord's and/or Managing Agents to ensure all building related lease obligations are fulfilled and maintained at all times.You will ideally be based in the North West and within commuting distance from head office in Chester, although due to the nature of the role, frequent travel is to be expected. What's in it for you? • Annual bonus, • Pension, • Life assurance, • 30% employee discount for you and your friends and family, • Private healthcare, • Tusker car scheme (self-sacrifice), • Lead commercial negotiations on asset management events, leveraging the value of the brand and the financial strength to mitigate property costs and drive profitability., • Full understanding of all lease and legal documentation with the ability to advise on the position and the responsibilities of the business, • Proactively manage the external business rates surveyors, service charge & insurance consultants to drive down property costs, • Management of any lease renewals, exits and disposals including negotiation of reduction of dilapidations, • Ownership of estates matters and reporting whilst ensuring the property database is fully updated at all times, • Proactive management of the full estates portfolio, to include day to day property management, invoicing and managing freehold and leasehold responsibilities, • Taking full responsibility of the leasehold rent approvals to ensure it is signed off and processed in a timely manner, working with the finance team, • Responsibility of ensuring all property cost invoices are reviewed/approved in a timely manner with the support of external consultants, • Support the refurbishment of properties by assisting with planning permissions, licences to alter and any ad hoc requirements to ensure programmes are met and works are documented correctly., • Support the central risk and facilities teams with any property related matters to ensure the estate is always fully compliant, • Support on financial year budgeting by reviewing current spend analysis and providing recommendations for risk management, • Preparation of Estates reports for monthly Exec meetings Experience and Skills to include • Extensive experience of managing all commercial estates matters, • Clear understanding of statutory compliance and regulations, • Ability to compile, review, control and implement budgets, • Project and cost management, • Commercial acumen, • Risk management, • Excellent communication skills and a strong team player, • Strong negotiation skills, • Confident dealing with senior stakeholders in the business, • Self-starter with the ability to work on their own initiative, • Clear understanding of Planning Regulations and commercial lease requirements. Knowledge of relevant built environment-related legislation is essential, both statutory and mandatory. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call us now on 0151 242 0743. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential. Purpose of the role We have a great opportunity for a Quantity Surveyor to join the amazing Commercial team based at Guilden Sutton, Cheshire, CH2 4EX to work on the Cheshire West and Chester contract. Reporting to the Managing Quantity Surveyor, you will manage the procurement of subcontract packages and maintain project forecasts. The role will be a first point of contact for commercial matters, and you will be involved with the preparation and submission of final accounts, preparation of quotations and Bill of Quantities from drawings, ensuring timeous receipt of monies by efficient invoicing and collection of all debts. support the commercial team and be flexible to support other areas when required. Main Responsibilities As a Quantity Surveyor you will give reasoned advice, have an appropriate depth and breadth of technical knowledge and its implementation. You will be involved in take-off from site drawings to create bill of quantities and possess good knowledge of contract documents, specification, method of measurement etc. On a day to day you will be responsible for cost forecasting, management and control processes including the use of contract programmes, change and risk registers. It is important that you are able to provide advice on contractual matters and formulating contractual correspondence, possess a knowledge of the elements present in a project budget, understand the basics of company accounts, including turnover, profit/loss, work in progress and cash-flow and the various uses of Bills of Quantities, Schedules of Rates, and Activity Schedules and their preparation in accordance with standard methods of measurement. You will be involved in identifying, recording, notifying and negotiating change in accordance with the contract. You will analyse and compare contract and subcontract tenders and tender budget information. The in house software which you will use are: Coupa, Lisa and Confirm, any previous experience using these softwares are advantageous, but not essential has training will be given. You will be required to complete any other tasks which is instructed by your line manager. You will ensure that projects are managed effectively in line with Colas’ governance, policies and procedures. Ideal Candidate The ideal candidate will have a HND in Civil Engineering or similar. It is essential you have a minimum of 3 years of experience working as a Quantity Surveyor with demonstrable evidence of relevant civils and highways post degree experience and taking off measures from drawings to produce a Bill of Quantities. If you do not have a degree you will need to demonstrate a minimum of atleast 5 years experience working within the industry. You will have previous experience of highway projects as a QS with measurement experience. Contract knowledge, specifically NEC 3 and 4 would be advantageous. As a Quantity Surveyor you will be an excellent communicator, client focused with good commercial awareness and commitment to business success. You will have good time management/attitude to change, ability to plan and prioritise your own workload working under pressure to meet deadlines. A valid UK driving licence is essential for this role. Package Description Here at Colas, we offer a great total compensation package, including: • A salary between £40,000 and £50,000 (dependent on experience) PLUS Company Car/Car allowance, • Our Colas Pension Scheme has combined contributions of up to 10%, • Life Assurance Scheme which is x4 basic salary, • 25 days annual leave per year + Public Holidays, • Holiday Purchase & Selling Scheme, • Hybrid Working Scheme (dependent on the role), • Opportunities to study towards a fully funded Professional Qualification, • Ongoing personal / professional development, • Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal Note to Recruitment Agencies : In line with our Company Policy, Colas Ltd has a preference for direct hiring and we will reach out to our PSL (Preferred Suppliers List) agencies if the role is eligible for release. We do not accept speculative CVs from agencies. If a speculative CV is sent, no fee will be applicable. As a business, we hold three core values Caring, Sharing and Daring. We are committed to Caring for our colleagues, promoting, equality and diversity, and maintaining a culture of fairness, transparency, and respect for all employees, clients, communities, suppliers, contractors, and other stakeholders. We harness a productive environment where talents are being fully utilised and organisational goals are met, Sharing our knowledge and expertise with colleagues to progress and expand on new ideas, promoting trust, responsibility, and solidarity. Our culture is built on an innovative and pioneering mindset, Daring to welcome new ideas and approaches. We are driven to invest in our employees and encourage them to participate in innovation, moving forward and striving to provide sustainable infrastructure solutions.

Client-Side: Residential Property Manager Tatton Estate, Cheshire to £40,000 Basic (D.O.E.) PLUS, car allowance & benefits Ref: AK3407236 The Opportunity Kingsley Recruitment is working exclusively in partnership with Tatton Estate, one of most dynamic private estates in the Northwest (commercial, residential and agricultural land), deeply rooted in the region’s heritage and committed to long-term stewardship, community engagement, and sustainability. Working in Partnership with our retained client Tatton Estate, we are recruiting for a Residential Property Manager to manage the Estate’s extensive residential portfolio to the highest standard. Main Responsibilities: • Drive third party agents to deliver lettings performance, • Be responsible for lease negotiations with customers, • Develop strong relationships with the Estate customer base, • Work with the Transactional Finance outsource provider and the Finance Director to manage any bad debt positions, • Be the primary point of contact for all customers, • Carry out regular inspections and ensure the properties are in good condition, • Work with the Building Surveyor to identify the need for technical inspections and condition reporting to develop a suitable programme for repairs and maintenance of Estate assets in line with business plans and Estate cashflow., • Be responsible for delivering any activity required to ensure the portfolio meets all regulatory, conservation and compliance requirements, • Ensure customer data and billing arrangements are up to date at all times, • Support the Building Surveyor in the successful tendering and management of any capital or maintenance project across Estate assets, • Establish and maintain strong working relationships with approved contractors., • Work with the team to source and onboard new contractors, • Support the Asset Managers with any ad hoc reporting or activity required., • Keep accurate records using the property management system. Pre-Requisites: • Previous experience of working in a similar role, • Full UK Driving Licence are essential. Remuneration & Benefits include: • Basic Salary £35,000 to £40,000 p.a. (D.O.E.), • Car Allowance up to £4,500 p.a. (D.O.E.), • Up to 20% Discretionary Bonus, • Private Healthcare, • Pension Contribution, • 25 days holidays plus bank holidays, • Death in Service To seek further information or to apply for this position, please contact Andrew Kingsley MRICS on 07879 413 765 or email a copy of your latest CV to quoting the position and reference AK3407236 for this role. N.B. All Direct & Third-Party Applications shall be forwarded to Kingsley Property Recruitment for immediate review and shall not be recognised as an introduction.

Join us as an Advocacy Creation CX Manager at Barclays, where you'll be primarily responsible for analysing key drivers of advocacy and associated actions and activities, monitoring key advocacy and engagement trends across industry, learning and adapting to best practices from finance and other (technology, travel telco etc) industries, collaborating across the organisation to identify opportunities to create customer promoters and advocates. Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. To be successful as an Advocacy Creation CX Manager at Barclays, you should have experience with: Customer Centricity Excellent analytical and problem-solving skills Data driven decision making Strong communication and interpersonal skills Ability to influence and drive change across wide range of stakeholders Innovation mindset Commercial minded to connect CX to commercial business value Some other highly valued skills may include: Results-oriented and focused You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in either Manchester, Glasgow, Northampton or London. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities Development of customer level strategies & solutions that are tailored to customers’ needs. Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys. Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities. Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey. Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch. Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively. Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave

Business Unit: Technology Operations & Cyber Security Location: UK, Hybrid Contract Type: Permanent, full-time We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels ~ Supporting the Senior Group and Major Incident Managers ensure appropriate escalations are undertaken in accordance with Bank policies ~ Run and document Post Incident Reviews (PIRs) with root cause and agreed actions and actively track these actions to completion ~ Undertake continual service improvements of the Incident Management process. ~ Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. ~ Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. ~ Group (Business) Incident Management experience. ~ An understanding of key technologies and applications that underpin the Bank defined Important Business Services processes. ~ Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Financial Care Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Salary range: £Depending on experience Location: Hybrid - Attending Leeds or Gosforth HUB 1-2 times per week Contract Type: Permanent We’re looking for straight up mortgage collections strategy specialist to join our Financial Care (Collections) strategy team. Our team Collections Strategy Specialists are primarily responsible for utilising their knowledge and experience, backed by cutting-edge analysis, to drive the direction of the customer journeys for Mortgage Customers who are in arrears. Using well-developed skills to draw conclusions, offer solutions and make recommendations that contribute to achieving our businesses ambitions. This ensures that they support customers in line with risk appetite, within regulatory guidelines and delivers delightfully surprising customer solutions. You’ll be driving the delivery of credit risk strategies to ensure we offer the right treatments to customers in arrears, at the right time. What you’ll be doing • Managing a team of Collections strategy analysts, supporting technical and soft-skill development., • Identifying opportunities to drive improvements in the collections journey which deliver great customer outcomes and make best use of operational resources., • Leading on the designing, monitoring and ongoing improvement to contact strategies which aim to contact the right customer, through the right channel, at the right time., • Working with legal and compliance teams to ensure adherence to current and new regulatory requirements – modifying and adapting strategies/monitoring where necessary., • Maintaining supportive and collaborative internal relationships inc. 2nd line risk, Financial Care operations, compliance and commercial teams as well as external relationships with third parties such as UK Finance, Credit Reference Agencies, Benchmarking Agencies and Insight providers., • Supporting in the development, evaluation and delivery of key strategic change. Adapting engagement for the numerous stakeholder groups and ensuring relevant communications are articulated to the rest of the business., • Driving self-development, including the appropriate prioritisation of work, understanding the skills required to complete the role including analytical self., • Placing customers (internal and external) at the heart of decision making, ensuring that Financial Care and wider VM business colleagues are customer focussed and committed to achieving the right outcomes for customers and for VM., • Supporting the running of monthly strategy governance, sharing MI trends, strategy updates and general credit considerations., • Monitoring the performance of the business, provide early warning of adverse risk trends including new and emerging risks, and recommendations to improve. We need you to have • Substantial experience of Mortgage collections, including knowledge of English, Welsh and Scottish litigation, and MCOB compliance., • Exceptional communication skills to deliver clear verbal and written communication accurately in regarding repayment terms, policies and consequences and to document customer interactions accurately., • Significant experience in a similar Mortgage collections strategy role, where you managed a team of analysts., • Strong SAS/ SQL programming skills, • A Proactive and autonomous approach to seek opportunities for continuous improvement without prompt., • An insatiable curiosity and a proactive and inquisitive nature., • A team player that’s willing to get stuck in! Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Technology Operations & Cyber Security Location: UK, Hybrid Contract Type: Permanent, full-time We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels ~ Supporting the Senior Group and Major Incident Managers ensure appropriate escalations are undertaken in accordance with Bank policies ~ Run and document Post Incident Reviews (PIRs) with root cause and agreed actions and actively track these actions to completion ~ Undertake continual service improvements of the Incident Management process. ~ Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. ~ Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. ~ Group (Business) Incident Management experience. ~ An understanding of key technologies and applications that underpin the Bank defined Important Business Services processes. ~ Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Business Banking, Business Direct Location: Hybrid with occasional travel required to a hub Contract Type: Permanent We are searching for Business Advisers to join our Business Direct telephony team. If you have a passion for delivering fantastic customer service and helping customers with all their business banking needs this might be the role for you! We are looking for highly motivated individuals to provide a best in class, tailored made experience to our small business customers. But don’t worry, we will coach, support and encourage you to develop the skills you need. Providing a fantastic customer experience, you will be the first point of contact for prospective and existing customers. Always providing professional and personable service for customers, taking ownership of queries and requests. Having meaningful conversations with our customers, you will identify their needs and introduce the right products and services that will benefit them. Contributing to the team's overall business objectives, in particular supporting and educating our customers on our digital proposition. Maintaining and demonstrating high degrees of data quality and accuracy. Ensuring all policies, procedures and FCA banking regulations are always adhered to. A genuine passion for customer service and willingness to go the extra mile in order to ensure a brilliant customer experience. Ability to understand and follow policies and procedures to ensure we keep the Bank and our customers safe. It’s a bonus if you have but not essential ~ Previous financial and/or call centre experience. Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. ~ Free private medical cover, income protection and life assurance. ~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Technology Operations & Cyber Security Location: UK, Hybrid Contract Type: Permanent, full-time We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels ~ Supporting the Senior Group and Major Incident Managers ensure appropriate escalations are undertaken in accordance with Bank policies ~ Run and document Post Incident Reviews (PIRs) with root cause and agreed actions and actively track these actions to completion ~ Undertake continual service improvements of the Incident Management process. ~ Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. ~ Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. ~ Group (Business) Incident Management experience. ~ An understanding of key technologies and applications that underpin the Bank defined Important Business Services processes. ~ Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Is this the role you are looking for If so read on for more details, and make sure to apply today. Business Unit: Technology Operations & Cyber Security Location: UK, Hybrid Salary: £40,000 - £50,000 Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an understanding of root cause and facilitate Post Incident Reviews detailing relevant actions and identifying lessons learned. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: * Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. * Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels * Supporting the Senior Group and Major Incident Managers ensure appropriate escalations are undertaken in accordance with Bank policies * Run and document Post Incident Reviews (PIRs) with root cause and agreed actions and actively track these actions to completion * Undertake continual service improvements of the Incident Management process. * Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. * Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. * Will be required to work OOH/Standby to support incidents and major IT releases 24365 We need you to have: * Group (Business) Incident Management experience. * Strong leadership and development skills and experience. * An understanding of key technologies and applications that underpin the Bank defined Important Business Services processes. * Ability to cope with multiple priorities in a rapidly changing and dynamic environment. * Experience of Partner engagement through Incidents, PIRs and/or Service Reviews * Tenacity, resilience and flexibility Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Customer Support Location: UK Hybrid with occasional travel to Glasgow, Gosforth or Leeds We are recruiting into our Late-Stage Financial Care team to provide some of our most vulnerable customers the top-class level of service and support they deserve and expect as part of being a valued Virgin Money customer. Supporting customers who are experiencing severe financial difficulty is a key priority for us so when the moment comes to support them in their hour of need, we need experienced and dedicated Late-Stage Mortgage Recoveries & Litigation Specialists to deliver a fantastic level of customer service. We are looking for people who are passionate about providing fantastic service and support, who will use their expertise to help customers manage their financial situation, making memorable customer experiences; Playing a key role within our frontline telephony team, providing excellent and empathetic support to customers experiencing severe financial difficulties. These will potentially be facing or going through legal action. Taking inbound and making outbound calls to support our customers who require additional support through difficult times, including discussing the repossession of properties and dealing with referrals from Solicitors for example. Talking with customers and building a positive rapport to understand their circumstances and as appropriate provide support to those that are vulnerable. Flex your ability to be insatiably curious will support the review and where applicable the progression of cases through the Litigation journey, searching for the best outcome to prevent customer detriment. Liaising with third parties to ensure that our customers are fully supported and receive a service based on best practice. As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks. Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us. A proven track record in telephone-based customer service, adept at handling queries and resolving issues responsibly. Strong customer service experience, specifically in a Late-Stage Secured Collections. The proven ability to review information and problem solve, to make the right decision to support customers. Previous experience of working in a litigation environment, demonstrating excellent knowledge of Litigation processes. Outstanding communication and active listening capabilities, with the ability to empathise and deliver exceptional customer care. A demonstrable desire to support customers in severe financial difficulty. Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. ~ Free private medical cover, income protection and life assurance. ~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Customer Support Location: UK Hybrid with occasional travel to Glasgow, Gosforth or Leeds We are recruiting into our Late-Stage Financial Care team to provide some of our most vulnerable customers the top-class level of service and support they deserve and expect as part of being a valued Virgin Money customer. Supporting customers who are experiencing severe financial difficulty is a key priority for us so when the moment comes to support them in their hour of need, we need experienced and dedicated Late-Stage Mortgage Recoveries & Litigation Specialists to deliver a fantastic level of customer service. We are looking for people who are passionate about providing fantastic service and support, who will use their expertise to help customers manage their financial situation, making memorable customer experiences; Playing a key role within our frontline telephony team, providing excellent and empathetic support to customers experiencing severe financial difficulties. These will potentially be facing or going through legal action. Taking inbound and making outbound calls to support our customers who require additional support through difficult times, including discussing the repossession of properties and dealing with referrals from Solicitors for example. Talking with customers and building a positive rapport to understand their circumstances and as appropriate provide support to those that are vulnerable. Flex your ability to be insatiably curious will support the review and where applicable the progression of cases through the Litigation journey, searching for the best outcome to prevent customer detriment. Liaising with third parties to ensure that our customers are fully supported and receive a service based on best practice. As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks. Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us. A proven track record in telephone-based customer service, adept at handling queries and resolving issues responsibly. Strong customer service experience, specifically in a Late-Stage Secured Collections. The proven ability to review information and problem solve, to make the right decision to support customers. Previous experience of working in a litigation environment, demonstrating excellent knowledge of Litigation processes. Outstanding communication and active listening capabilities, with the ability to empathise and deliver exceptional customer care. A demonstrable desire to support customers in severe financial difficulty. Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. ~ Free private medical cover, income protection and life assurance. ~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Customer Support Location: UK Hybrid with occasional travel to Glasgow, Gosforth or Leeds We are recruiting into our Late-Stage Financial Care team to provide some of our most vulnerable customers the top-class level of service and support they deserve and expect as part of being a valued Virgin Money customer. Supporting customers who are experiencing severe financial difficulty is a key priority for us so when the moment comes to support them in their hour of need, we need experienced and dedicated Late-Stage Mortgage Recoveries & Litigation Specialists to deliver a fantastic level of customer service. We are looking for people who are passionate about providing fantastic service and support, who will use their expertise to help customers manage their financial situation, making memorable customer experiences; Playing a key role within our frontline telephony team, providing excellent and empathetic support to customers experiencing severe financial difficulties. These will potentially be facing or going through legal action. Taking inbound and making outbound calls to support our customers who require additional support through difficult times, including discussing the repossession of properties and dealing with referrals from Solicitors for example. Talking with customers and building a positive rapport to understand their circumstances and as appropriate provide support to those that are vulnerable. Flex your ability to be insatiably curious will support the review and where applicable the progression of cases through the Litigation journey, searching for the best outcome to prevent customer detriment. Liaising with third parties to ensure that our customers are fully supported and receive a service based on best practice. As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks. Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us. A proven track record in telephone-based customer service, adept at handling queries and resolving issues responsibly. Strong customer service experience, specifically in a Late-Stage Secured Collections. The proven ability to review information and problem solve, to make the right decision to support customers. Previous experience of working in a litigation environment, demonstrating excellent knowledge of Litigation processes. Outstanding communication and active listening capabilities, with the ability to empathise and deliver exceptional customer care. A demonstrable desire to support customers in severe financial difficulty. Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. ~ Free private medical cover, income protection and life assurance. ~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Financial Care Depending on experience Location: Hybrid - Attending Leeds or Gosforth HUB 1-2 times per week Contract Type: Permanent We’re looking for straight up mortgage collections strategy specialist to join our Financial Care (Collections) strategy team. Collections Strategy Specialists are primarily responsible for utilising their knowledge and experience, backed by cutting-edge analysis, to drive the direction of the customer journeys for Mortgage Customers who are in arrears. This ensures that they support customers in line with risk appetite, within regulatory guidelines and delivers delightfully surprising customer solutions. You’ll be driving the delivery of credit risk strategies to ensure we offer the right treatments to customers in arrears, at the right time. Managing a team of Collections strategy analysts, supporting technical and soft-skill development. Identifying opportunities to drive improvements in the collections journey which deliver great customer outcomes and make best use of operational resources. Leading on the designing, monitoring and ongoing improvement to contact strategies which aim to contact the right customer, through the right channel, at the right time. Working with legal and compliance teams to ensure adherence to current and new regulatory requirements – modifying and adapting strategies/monitoring where necessary. 2nd line risk, Financial Care operations, compliance and commercial teams as well as external relationships with third parties such as UK Finance, Credit Reference Agencies, Benchmarking Agencies and Insight providers. Placing customers (internal and external) at the heart of decision making, ensuring that Financial Care and wider VM business colleagues are customer focussed and committed to achieving the right outcomes for customers and for VM. Supporting the running of monthly strategy governance, sharing MI trends, strategy updates and general credit considerations. Monitoring the performance of the business, provide early warning of adverse risk trends including new and emerging risks, and recommendations to improve. Substantial experience of Mortgage collections, including knowledge of English, Welsh and Scottish litigation, and MCOB compliance. Exceptional communication skills to deliver clear verbal and written communication accurately in regarding repayment terms, policies and consequences and to document customer interactions accurately. Significant experience in a similar Mortgage collections strategy role, where you managed a team of analysts. Strong SAS/ SQL programming skills Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. ~ Free private medical cover, income protection and life assurance. ~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

As Assistant Manager, you’ll support Managers in delivering annual compliance services to SME clients, applying UK GAAP (FRS 102 & FRS 105), and helping solve day-to-day client challenges across various industries. This fast-growing team offers opportunities to develop skills in business developme

MerseysideMeridian Business Support is currently recruiting for a Deputy Manager for a National Private Healthcare Provider for a Nursing Home in the Liverpool area of Merseyside. Care Home Deputy Manager (Nursing)Do not wait to apply after reading th

The Senior Key Account Manager will take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross-

Meridian Business Support is currently recruiting for a Deputy Manager for a National Private Healthcare Provider for a Nursing Home in the Liverpool area of Merseyside. As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the

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Support Worker - Rowton [SYS-20219]. Support: 24/7 helpline and hardship grants through the CareTech Foundation. A Place to Call Home: Work in comfortable, well-designed homes with a supportive team.

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If you can easily demonstrate the above, we can give you all the support you require to become a best in class Support Worker, a best in class in Senior Support or a best in class Deputy Manager and beyond. Refer a friend scheme - earn up to £1000 per referral Training and Development Plans t

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Bank Care Assistant, you

At Cambian, you’re not just working - you’re shaping futures, furthermore as a Residential Support Worker, based within Halewood every moment you spend with our young people (ages 8–18) helps them feel safe, valued and supported. As a Residential Support Worker you will support young people wi

You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. As a Bank Senior Care Assistant at a B

Provide line management support and supervision to Home Managers. Inspire, a part of the CareTech Family, is dedicated to providing exceptional residential care and support to children and young people aged 3-18 with diverse needs, including learning difficulties, complex health needs, physical disa

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Care Assistant, you could be d

Sky Business is the business-to-business division of Sky. A track record of delivering high volume new business telecoms deals into Mid-Market business's. A fantastic business development opportunity to join our Mid Market organisation within Sky Business.

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. Access to wellbeing and support tools.

Provide 1:1 or 2:1 support to individuals with complex needs. Assist with daily living tasks, medication administration, and behavioural support. Support individuals transitioning from hospital discharge into community settings.

This means you'll have a direct impact on our residents, their visitors and all the staff working to support them. Access to wellbeing and support tools.

Sky Business is the business-to-business division of Sky. A track record of delivering high volume new business telecoms deals into Mid-Market business's. A fantastic business development opportunity to join our Mid Market organisation within Sky Business.

As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents.

Lead, mentor, galvanise multiple Registered Managers—give them razor-sharp direction, accountability, and the fuel they need to electrify performance.

As a Senior Business Development Manager, you will play a key role in setting the direction of business growth strategies and collaborate with leadership to shape the future of the organization. A track record of delivering new business telecoms sales/deals into midsized to large national businesses

RightTime Care are seeking Compassionate and Experienced Complex Care HCA's and Support Workers to provide high-quality, person-centred care to individuals with complex needs, including mental health conditions, learning disabilities, autism, acquired brain injuries, and challenging behaviours. You

Sky Business is the business-to-business division of Sky. A fantastic business development opportunity to join our Enterprise and Mid Market organisation within Sky Business. Identify , develop and acquire new customers and business for Sky Business with within our mid t o large customer sector leve

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Property Project Manager - Buckingham Palace, London Its conserving the past, whil

Sky Business is the business-to-business division of Sky. A fantastic business development opportunity to join our Mid Market organisation within Sky Business. A track record of delivering high volume new business telecoms deals into Mid-Market business's.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Property Project Manager - Buckingham Palace, London Its conserving the past, whil

Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Are you

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Property Project Manager - Buckingham Palace, London Its conserving the past, whil