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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... Nestled in Manchester’s trendy Northern Quarter, Hampton by Hilton offers 221 rooms with a fresh, modern style right in the city’s creative and cultural hub. The hotel features a vibrant breakfast area, a 24-hour fitness center, and a cozy lobby bar, all designed to reflect the area’s unique character. With its lively surroundings and modern amenities, Hampton by Hilton Manchester Northern Quarter provides a dynamic and inviting setting in one of Manchester’s most exciting neighborhoods. You will have access to a benefits package we believe truly works for our people • Discounted hotel room rates for you and your friends & family, • An extra day's holiday for your birthday, • Enhanced Maternity, adoption & shared parental leave, • Course Sponsorship, • 30% F&B discount at RBH hotels, • Refer a Friend scheme (earn £250 for each referral up to 5 referrals), • Flexible working arrangements, • Wagestream - choose how and when you get paid, • Life Insurance, • Employee Assistance Programme, • Social and wellness events and activities all year round, • Free meals on duty saving you over £1000 per year And much much more! • Support the Maintenance Manager in maintaining the hotel's high standards, ensuring guest rooms, public areas, back-of-house spaces, and facilities are safe, functional, and well-presented at all times., • Carry out routine maintenance tasks, repairs, and minor improvement works across the hotel to help deliver an excellent guest experience., • Assist with the preventative maintenance programme, helping to identify and resolve issues before they become larger problems., • Respond promptly to maintenance requests from guests and colleagues, working efficiently to minimise disruption to hotel operations., • Conduct regular checks and inspections of hotel equipment, plant areas, bedrooms, and public spaces, reporting any concerns to the Maintenance Manager., • Support contractors and external service providers when on site, ensuring work is carried out safely and in line with hotel procedures., • Help maintain accurate maintenance records, completing job logs and reporting completed works as required., • Ensure all tools, equipment, and work areas are kept clean, organised, and compliant with health and safety requirements., • Assist with room refurbishments, decorating projects, furniture repairs, and general upkeep of the property., • Work closely with all departments to support daily operations and contribute to a safe, welcoming, and well‑maintained environment for guests and team members., • Previous experience in a maintenance, handyman, facilities, or engineering role is desirable, although training can be provided for the right candidate., • Good practical knowledge of general building maintenance, including basic plumbing, electrical, decorating, and repair work., • A hands‑on approach with strong problem‑solving skills and the ability to work independently or as part of a team., • Strong attention to detail and pride in maintaining high standards throughout the hotel., • Good organisational skills, with the ability to prioritise tasks and respond to changing operational needs., • A positive attitude and willingness to learn new skills and develop within the maintenance function., • Understanding of health and safety requirements and a commitment to working safely at all times., • Flexibility to work a variety of shifts, including occasional evenings, weekends, and emergency call‑outs when required., • A genuine commitment to supporting colleagues and creating a safe, comfortable, and enjoyable experience for our guests. RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact Compensation: To be discussed #J-18808-Ljbffr

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• Department: Customer Service & Operations VUE are industry leaders both in Video Telematics and Insurtech. Our solutions are used every day by the UK's largest fleets, construction companies and public services, helping them improve vehicle and site safety, and ultimately saving lives. With this at the forefront of everything we do, we are a business that is continually growing and looking to develop. Our team is made up of like-minded driven individuals, who support each other, are proactive and work together to continually progress whilst striving to provide our customers with exceptional service We're looking for an experienced and motivational Customer Service Team Leader to join our organization in Salford, United Kingdom. In this role, you will lead a dynamic customer service team, driving excellence in customer interactions while fostering a supportive and professional work environment. You will be responsible for managing team performance, developing staff capabilities, and ensuring that our customers receive exceptional service at every touchpoint. • Lead, mentor, and motivate a team of customer service representatives to achieve departmental goals and maintain high service standards, • Monitor and evaluate team performance against key metrics, providing constructive feedback and coaching to support individual development, • Conduct regular training sessions to enhance team skills in customer communication, problem-solving, and product knowledge, • Manage customer escalations and complex issues, demonstrating empathy and decisiveness in resolution, • Implement quality assurance processes and conduct call/interaction reviews to ensure compliance with company standards, • Analyze customer feedback and performance data to identify trends and recommend process improvements, • Schedule team members, manage workload distribution, and ensure adequate coverage during peak periods, • Foster a collaborative team culture that prioritizes customer satisfaction and employee engagement, • Communicate effectively with senior management regarding team performance, challenges, and opportunities, • Maintain accurate records and documentation of team activities, performance metrics, and training initiatives, • Minimum 3-5 years of customer service experience with proven track record of delivering excellent customer outcomes, • Minimum 2 years of team leadership or supervisory experience in a customer service environment, • Strong interpersonal and communication skills with the ability to engage effectively with customers and team members, • Demonstrated ability to manage conflict and resolve customer issues with professionalism and empathy, • Proficiency with CRM systems, ticketing software, and call center management tools, • Excellent time management and organizational skills with the ability to prioritize multiple tasks, • Strong analytical skills and experience with performance metrics and data interpretation, • Proven ability to train, develop, and motivate team members, • Problem-solving mindset with a customer-focused approach to decision-making, • Preferred: Experience with workforce management systems and quality assurance processes, • Preferred: Knowledge of customer service best practices and industry standards #LI-SC1 Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: • Global Female Health Policy & Female Health Champions, • Pregnancy Loss and Fertility Treatment Policies, • Endometriosis Friendly Employer (UK), • Mental Health First Aiders, • Disability Confident Committed Employer (Level 1), • Race at Work Charter signatory, • Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025, • Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge., • Give as you earn scheme (payroll giving) and match funding Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. #J-18808-Ljbffr

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish. This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry. • Assist clients remotely via email, phone, and messaging platforms, • Answer travel-related inquiries in a clear, professional, and friendly manner, • Support itinerary updates, cancellations, changes, and special requests, • Provide guidance on destinations, travel requirements, and agency procedures, • Monitor upcoming trips and proactively communicate with clients when needed, • Resolve issues efficiently while maintaining a positive customer experience, • Strong written and verbal communication skills, • Customer service experience (travel, hospitality, call center, or support roles preferred), • Highly organized, dependable, and detail-oriented, • Comfortable working independently in a remote environment, • Able to learn new systems, tools, and processes quickly, • Passionate about travel and helping others travel with confidence, • 100% remote, work-from-home position, • Flexible scheduling options, • Full training and ongoing support, • Growth opportunities within a travel-focused company, • Access to travel-related perks and industry discounts, • Supportive and collaborative remote team environment #J-18808-Ljbffr

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Lancesoft is actively conducting direct walk-ins and virtual interviews for Customer Support Executive - Inbound Call Center & Voice Process (Whitefield) (International Voice Process (US/UK Customer Support)) located in Whitefield, Bengaluru, Karnataka . Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply. As part of our customer success team at Lancesoft, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores. • Customer Communication: Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner., • Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR)., • CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and elevate technical issues to respective department leads., • Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings., • Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery., • Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech)., • Experience: 1-3 Years (Freshers with good verbal communication skills and confidence are warmly welcome)., • Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage)., • Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals. Salary Package: 2,00,000 - 3,00,000 P.A. + Attractive Monthly Performance Incentives. Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs). • Performance awards,, • Paid training period,, • High internal growth opportunities (IJP) to Quality Analyst / Team Leader roles. 100% Direct Company Hiring. Zero registration or consultancy fees. #J-18808-Ljbffr

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