Receptionist / Administrative Assistant
2 months ago
£9–£11.75 hourly
Full-time
London
About Us:
We are a leading skin aesthetics and wellbeing clinic, dedicated to providing exceptional customer care and advanced aesthetic treatments to enhance confidence and wellbeing. As we expand to new locations, we are seeking a warm, professional, and experienced Receptionist to join our dynamic team and become a part of our exciting growth journey.
Position Overview:
The Receptionist will be the first point of contact for clients, ensuring a seamless and welcoming experience from the moment they walk in. This role is ideal for someone with a passion for the beauty and wellness industry, who understands the importance of customer service and has the ability to manage a busy, client-centered front desk.
Key Responsibilities:
Greet and welcome clients, providing an outstanding first impression.
Manage appointment bookings, both over the phone and via our online booking system.
Assist with client inquiries regarding treatments, products, and services.
Maintain a clean and organized reception area, ensuring a calming and professional atmosphere.
Process payments and manage the daily cash flow accurately.
Handle administrative tasks such as answering phone calls, emails, and handling mail.
Support the clinical team in ensuring all client records and information are accurately updated.
Qualifications and Experience:
Previous experience as a receptionist or in a customer-facing role, ideally within the beauty, aesthetics, or wellness industry.
Strong organizational skills with a high level of attention to detail.
Excellent communication and interpersonal skills.
Familiarity with booking and scheduling software.
Ability to handle a fast-paced environment with a calm, positive attitude.
Passion for the beauty and wellness industry and a commitment to providing exceptional client service.
What We Offer:
Competitive salary based on experience.
Opportunity to grow within a fast-expanding clinic.
Training and development to enhance your knowledge of aesthetics and wellbeing treatments.
Discounts on clinic services and products.
A supportive and friendly team environment.
If you’re enthusiastic about delivering top-notch customer service in a luxury beauty and wellness setting, we’d love to hear from you!
