Call centre agent jobs in Newcastle Upon TyneCreate job alerts

Where: EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Part time: Permanent Hours: 20 hours per week (evenings) Start date: October 2026 onwards If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our team’s in Newcastle and North Tyneside are full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months 9 (pro rata) UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Role: Customer Service Agent Location: Newcastle Upon Tyne Type: 06 Months Contract – Inside IR35 Rate: 15 GBP Per Hour (Depend on Experience) OT: 1.5 Times of Rate DT: 2 Times of Rate No of positions: 2 Working Hours: 37.5hrs a week Required: • Call Centre/Contact Centre Experience, • Customer Service Experience Desirable: • Financial Customer Service Experience, • Personal Loans Service Experience, • Customer Records Management, • Acting as first point of contact for Personal Loans account holders via inbound calls, • Take responsibility for managing customer information in line with GDPR experience, • Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service, • Striving to ensure a first-outcome resolution for our customers, • Able to work in a fast-paced environment while ensuring that processes & procedures are followed, • Can ensure that customer records are kept accurate and up to date, • Able to achieve Key Performance Indicators such as Average Handling Time, • We have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account., • You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice., • As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required. You will be directly responsible for helping to achieve contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators., • Our Customer Service Agents are be expected to be able to answer a high volume of calls per day, providing a repeat positive experience while always striving to achieve the right outcome first-time for our customers.

You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. The calls come in to you and you decide how best you can help the customer.

You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. The calls come in to you and you decide how best you can help the customer.

Role involves taking inbound calls for an EE contact centre, assisting existing customers with phone and broadband deals and navigating tech products.

Seeking an energetic Call Centre Agent to assist existing EE customers with mobile and broadband deals, and tech products.

A Senior Sales Advisor role focused on client acquisition and sales, offering uncapped commission, career growth, and company benefits.Requires 2 years of B2C/B2B sales experience and a driver's license.

Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry. Key Responsibilities * Answer incoming customer calls in a professional and friendly manner. Make outbound cold calls where re

Please note: We do not accept CV's (either electronically or by mail). If you require further information about this vacancy, please call 01620 827868, or email us on.

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.

Sales Advisor role at EE in Doncaster, assisting existing customers with phone and broadband deals and tech products.Requires good listening and communication skills.

With a friendly personality and a 'can do' attitude, you'll greet members and guests on arrival and be the first point of call by phone.

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes.

Want a soul-sucking call centre job?. After your first interview, you’ll arrange a call with someone from the Talent Team.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes.