Trabajos call centre manager en Newcastle Upon TyneCrear alertas

Location: Newcastle About the role We know insurance is personal, and that's why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you'll help customers manager and service their policies. You'll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care. What's in it for you? Tesco Colleague Clubcard: 10% discount (15% every payday weekend). Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership. Generous leave: 7.2 weeks' holiday (including Bank Holidays). Family support: Enhanced maternity, paternity, and shared parental leave policies. Exclusive offers from top brands and partners. Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary. By the way, we know it's important to balance work everyday life commitments, so talk to us about any flex you need at the interview. We're happy to exploring part time and flexible working opportunities, across our business. What you'll be responsible for Delivering excellent customer service across every interaction. Managing high call volumes while maintaining a positive, engaging approach. Educating customers about our full range of products and services (training provided). Handling inbound and occasional outbound calls. Applying judgement to resolve customer queries efficiently. Promoting our digital channels to help customers self-serve where appropriate. Recording all customer interactions accurately and promptly. What you'll need A passion for delivering excellent customer experiences. Previous contact centre experience is desirable, but transferable. experience from retail, hospitality, or leisure is equally valued. Clear and confident communication skills, both written and verbal. Strong technical capability you'll regularly use multiple systems simultaneously. Empathy, resilience, and adaptability in a fast-paced environment. Important information You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks. Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. So, if you want a career where you can do good and feel good, you've found it. Let's make everyday a little better. How to apply We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more

Adecco Northeast are hiring! Reporting to the Regional Hub Manager, you'll be responsible for developing business on your own desk, by attracting quality candidates and effectively matching them to clients. You'll be expected to offer a consultative approach to both your candidates and clients in order to maintain a high level of service. You will be managing the Temps desk. The ideal candidate will be excited to get face to face with all clients, developing relationships and making a difference to the careers of your candidates, and client workforce. A proportion of your role will be field-based in order to conduct your site meetings, covering the Northeast. Hours: Monday - Friday 8.30-5pm or 9-5.30 if desirable - with a one hour lunch. Salary: Negotiable depending on experience. Location: Newcastle or Sunderland office - both city centre locations. Our Newcastle office has a gym you can use for free, and both locations are located near to the river if you'd like to get some steps in on your lunchbreak! 3 days office / 2 days home, after on-boarding period. Team The team are a tight knit friendly bunch who are extremely determined and dedicated to helping one another thrive. We're incredibly supportive, who like to have fun while we work, there won't be a dull day. The team work in the office 3 days a week, and are on the road with clients, securing new business and interviewing candidates, in order to reap the rewards Adecco have to offer! What you'll be doing You will be responsible for building and developing your own clients and bringing candidates to market on behalf of your new client base. Responsibilities Act as an ambassador for your team and Adecco, maintaining high levels of customer service to all Analyse and monitor KPI's which your line manager will support you with Building long lasting relationships with a consultative approach Identify sales leads and market trends for the you and your team, achieve targets through consistent business development activity Maintain accurate documentation for clients and candidates within our bespoke CRM system Gain trust and consistency from clients through regular sales calls and networking Identify suitable candidates through screening in accordance with the client's requirements and agreed service levels Maintain the integrity of the business by confirming to legislation Carry out sales presentations at client meetings and be ready to bid to win a client About you Ability to operate in a competitive environment, building your own successes Strong organisation skills and a methodical approach to all tasks Ability to prioritise workload to ensure efficient delivery of candidates to your clients A positive, motivated, and charismatic attitude Strong business and commercial acumen Self driven with an entrepreneurial and consultative attitude towards your business Ambitious nature who can keep up a professional and consistent pace with clientsWhy Choose Us? Hybrid working - Office 3 days, Home 2 days after 3-month probation TagU - An amazing platform which offers thousands of life & work skills for free - Want to learn a new language? Go for it! Training excellence. We offer access to thousands of courses to fine tune your skills - alongside bespoke training from your management team and dedicated L&D professionals Range of discounts via our own benefits platform (buy & sell holidays, discounted shopping vouchers, cinema tickets, etc) Private healthcare option - BUPA Able Futures Support and Guidance, from legal to well-being advice Quarterly, half year and end of year incentives - from big biller bonuses through to overseas trips Monthly incentives lead by the Regional Hub Manager, as well as quarterly team incentive funded by Adecco to celebrate success! Progression. The sky is the limit when you join a team with unrivalled support - with a clear progression path outlined from your first day on the job Day off for your birthday, volunteering day, buy and sell holidaysIf you've not worked in recruitment before, that doesn't bother us! If you're ready to learn, work alongside our Northeast team and want to be successful in your own right, then apply today or call us on either (phone number removed) or (phone number removed) to find out more information! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

You will take ownership of the call centre, including performance, recruitment, structure, and supporting the on-boarding and growth of new clients. Manage day-to-day running of the call centre. Previous experience managing a call centre or sales/lead generation team.

Specsavers is looking for a motivated Call Centre Manager in Crawley to lead a team dedicated to exceptional customer care. The role involves managing day-to-day operations of the call centre while inspiring a culture of teamwork and high performance. Ideal candidates will have proven managerial exp

Als Reception Supervisor fungeer je als Duty Manager bij het leiden van het receptieteam om onze leden te verwelkomen en een eersteklas ervaring te bieden.

With a friendly personality and a 'can do' attitude, you'll greet members and guests on arrival and be the first point of call by phone.

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

If you require further information about this vacancy, please call 01620 827868, or email us on. Please note: East Lothian Council do not accept CV's (either electronically or by mail).

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.

This is a casual, part-time role offering flexible working.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring ou

Notifying package managers of all incidents of self-harm, running/missing, substance misuse, damage to property and violent/ abusive behaviour in addition to any other significant risks identified by the support workers immediately through the EDT (out of hours).

Creative Support are looking to recruit a support worker who is experienced in working in with people who have mental health support needs, for our Gateshead based service.You will be working with an outcome-focused floating support team for people over the age of 18 who are experiencing homeless, o

You will hold line management responsibility for Progression Coach, Concierge and any other staff as deemed appropriate by your line manager, including undertaking supervision and appraisals including all other aspects of staff management and participate in an on-call rota. You will undertake furthe

You must demonstrate a can-do approach, person-centred values, energy, and commitment, and be able to contribute to a positive team ethos.

Join Nurseline Community Services to provide compassionate, high-complex mental health care at home for people with behavior that challenges and personality disorders.We are looking for dedicated HCAs to lead the delivery of person-centered mental health services directly in people’s homes, ensuri

We are looking for a passionate and motivated Senior Support Worker to join our dedicated team at Swanway, our independent Supported Living Service in Gateshead.Swanway houses individuals who have a learning disability and other support needs (e.The service consists of 12 apartments and a shared out

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

We are seeking individuals to provide excellent person-centred care and support to tenants with learning disabilities living within the Whitley Bay area.

Gateshead, North Tyneside and Northumberland.Join Shaftesbury Thrive as a Part-Time Enabling Support Worker.Are you passionate about making a real difference in children’s lives?.Part-Time Enabling Support Workers.Please note: this role does not meet Home Office salary requirements for visa sponso

We are currently seeking to employ an.Our Mental Health Residential Service in Bursle.

You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. Managing inbound telephone calls from clients and prospective clients. First line response to incoming calls.

Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems. You have to have Contact centre experience - You have to have Contact centre experience. The role will deal with a wide range of customer service calls.

Do you have excellent customer service skills?.Are you looking for an office-based role?.Looking for more sociable hours?.We are excited to be recruiting for a well-established Property company, which is experiencing growth due to its success!.Permanent full-time role, salary 24k.Fully off

Experience within a customer call handling role would be beneficial.

Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience. Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as

As a Support Worker, you will need to be enthusiastic about communicating with and supporting people in a person centred manner.

Effectively managing phone calls, emails, and general enquiries.

Mixture of earlies and lates and alternate weekends.If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply e

We are recruiting for a leading company for a reliable, detail-oriented Customer Service Administrator to join their team.This is a great opportunity for someone with strong communication skills and a proactive approach to customer support and administration.Respond to customer enquiries via phone,

Training - 2 weeks on site Job Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flo

This is more than just a call centre role—it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey. Handling inbound calls from customers with professionalism and empathy. Managing overflow calls from 1st line technical support, ensuring no c

Vacancy: Home-Based Customer Service Representative.Monthly Earnings: £500-£1400/month.Join us as we recruit for a prestigious FTSE 250 British Utilities Company.We are seeking passionate individuals who are eager to work from home, whether part-time or full-time, or those looking to supplement th

Manage shared inboxes, incoming calls, and service requests.

Newcastle City Centre - free parking onsite. Answering and directing phone calls efficiently. To discuss this role with a consultant please call OA Newcastle on.

Are you an organised and friendly individual with a passion for education? Our client, a vibrant school located on the outskirts of Newcastle City Centre (NE4), is looking for a dedicated School Receptionist/Administrator to join their dynamic team! If you thrive in a fast-paced environment and love

Do you want to play a meaningful role in a young person's life?.At Paragon Social Care, we're looking for caring, steady individuals to join us as Children's Support Workers.Our vision is simple: Excellence Through Understanding.We support children and young people in care around the clock, especial

Managing incoming calls and directing them to the appropriate team members.

Forklift Driver - Temporary Role.Our client is seeking an experienced.Goods in and delivery handling.Order picking by hand and forklift.Valid Reach Forklift Licence (essential).Warehouse/manufacturing experience preferred.Reliable, positive team player.Interested? Submit your CV to apply.Adecco acts

Effectively managing phone calls, emails, and general enquiries.

Baltic Recruitment are currently looking for warehouse operatives, pickers and packers in the Cramlington area.We also recruit in surrounding areas for warehouse operatives, pickers/packers, production operatives and much more!.This role is a great opportunity as it is a long-term Temp to Perm posit

Support Worker – Children & Young People (Short Breaks).Redcar & Cleveland (Community-Based).Full-time – flexible (including evenings, weekends & school holidays).Make a Real Difference Every Day.Are you passionate about supporting children and young people to live happy, independent

Warehouse Operative / Crane Operator.This is a Temporary to Permanent role.We are currently recruiting for a hands-on and safety-conscious Warehouse Operative / Crane Operator to join a busy steel distribution environment in Poynton.This is a temp-to-perm opportunity offering long-term stability and

Assisting the warehouse manager and team with all aspects of warehouse operations.