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Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

HR Manager – Newcastle, Hybrid – 4 days per week in the office Who we are: We are Verisure, the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. Our belief that it’s a human right to feel safe and secure has resonated with ~6.2 million customers and 30,000+ employees worldwide. About the Role: We are looking for an experienced and people-focused HR Manager to join our Human Resources team in Newcastle. This is a fantastic opportunity for a commercially minded HR professional who enjoys partnering with a diverse workforce and influencing business leaders to drive positive people outcomes. As the most senior HR presence in our Newcastle office, you will play a pivotal role in supporting both our Head Office functions including Operations, Customer Marketing, Finance, and Marketing and our frontline call centre teams. You will act as a trusted advisor to senior leaders, helping to deliver strategic people initiatives while ensuring excellent day-to-day HR support across the business. Reporting to the HR Director UK & Ireland, you will lead a small HR team locally, providing guidance across HR operations, employee relations, and recruitment activities. You will also directly manage two junior HR Business Partners and partner closely with the Operations Director and Customer Marketing Director to deliver impactful people solutions. Key Responsibilities Strategic Business Partnering • Build strong, trusted relationships with leaders and managers across Head Office and contact centre functions., • Provide commercially focused HR advice that supports business objectives and operational needs., • Partner with stakeholders to develop and implement people strategies that drive engagement, performance, and organisational success. Delivering People Plans: • Implement and embed company-wide people initiatives across your business areas., • Support programmes focused on employee engagement, wellbeing, performance management, and leadership development., • Provide insight and feedback on the effectiveness of HR initiatives to support continuous improvement Developing People Leaders • Coach and support managers to build confidence and capability in people management., • Deliver tailored guidance and training to both new and experienced managers., • Promote proactive management practices and early intervention to address people challenges. Employee Relations; • Lead and support a broad range of employee relations matters, including disciplinary, grievance, performance, capability, and absence cases., • Work closely with specialist HR teams to ensure compliance with employment legislation and company policies., • Support managers in achieving fair, consistent, and practical outcomes. Talent, Engagement & Retention: • Drive initiatives that support employee engagement, retention, and career development., • Contribute to workforce planning, succession planning, and internal mobility programmes., • Champion diversity, equity, and inclusion across all supported business areas. Data & Insights • Analyse key people metrics, including attrition, absence, and employee relations trends., • Use data-driven insights to identify opportunities and support decision-making., • Provide regular updates and recommendations to senior stakeholders. About You We're looking for a confident and adaptable HR professional who can operate strategically while remaining hands-on when required. Essential Skills & Experience • CIPD Level 7 qualified (or equivalent experience)., • Proven experience in a senior HR Generalist or HR Business Partner role within a fast-paced environment., • Experience supporting both professional services/head office functions and operational or frontline teams., • Strong knowledge of UK employment law and employee relations best practice., • Demonstrated ability to influence, coach, and develop managers at all levels., • Comfortable balancing strategic priorities with operational HR responsibilities., • Previous people management experience. Desirable Experience • Experience supporting contact centre, customer service, or frontline operational environments. Why Join Us? This is an exciting opportunity to make a real impact within a dynamic organisation. You'll work closely with senior leaders, shape the employee experience across diverse teams, and play a key role in delivering our people strategy while developing your own leadership career within HR.

Technical Account Manager - SaaS | Contact Centre Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career! Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team. If you are looking for an exciting job opportunity that will future proof your career, read on. The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role. You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Demonstrated technical problem-solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • TCP/IP networking knowledge and VoIP technology exposure, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Account Manager - SaaS, VoIP, SIP If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience Requirements: • 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology., • Sound technical knowledge of TCP/IP networking and VoIP technology., • A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP), • Demonstrated technical problem solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48, • Understanding of basic scripting fundamentals, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony Salary & Benefits: • Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support. Security Clearance: Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years. To be considered for this opportunity, please share your CV and covering information by hitting apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

• Pensions Customer Administrator - Call centre role (Band 3) Service Area NHS Pensions Services - Inbound calls Location Newcastle (Hybrid Working) Recruitment Information Start Date: 1 September 2026 Hours: 37.5 hours per week, Monday to Friday between 8:00am and 6:00pm Band: Band 3 - Pay Step Point 1 Contract: Hybrid working, with regular office attendance required 2+ times a month expectation Training & Equipment: Full IT equipment package and comprehensive training will be provided. About the Role As a Pensions Customer Administrator, you will play a vital role in delivering an outstanding customer experience for NHS Pension Scheme members, employers and stakeholders. Working as part of a collaborative team, you will manage customer enquiries and pension casework across multiple service areas while ensuring accuracy, efficiency and compliance with NHSBSA policies and procedures. This is a varied and rewarding role requiring excellent communication skills, strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. You will work across a range of pension processes, applying legislation, policies and technical guidance to resolve customer enquiries and process pension-related transactions. Key Responsibilities Deliver high-quality customer service through telephone, email and written correspondence. Respond to a wide range of customer enquiries, including complex and sensitive pension-related issues. Process both standard and non-standard pension casework accurately and within agreed service levels. Analyse and interpret customer information, policies and procedures to make informed processing decisions. Maintain accurate customer records across multiple systems while ensuring a complete audit trail. Handle confidential and sensitive information in accordance with GDPR and NHSBSA policies. Manage customer expectations professionally, including resolving difficult or emotional situations with empathy and tact. Work flexibly across different pension workstreams to meet changing business and customer demands. Achieve individual and team performance, quality and productivity targets. Identify and escalate technical or system issues where appropriate. Contribute to continuous service improvement by suggesting and supporting improvements to processes and working practices. Support colleagues through knowledge sharing, coaching, mentoring or quality checking when required. Participate in personal development activities and the NHSBSA GROW performance process. What You'll Bring Essential Skills Excellent customer service and communication skills. Strong written and verbal communication skills. Ability to deliver excellent customer service while meeting deadlines and performance targets. Ability to manage multiple tasks and priorities simultaneously. Confidence handling complex customer enquiries and resolving issues. Ability to remain calm and professional when dealing with challenging or distressed customers. Strong organisational and time management skills. Flexible and adaptable approach to work. Ability to interpret policies, procedures and technical guidance accurately. Good attention to detail. IT literate with confidence using multiple computer systems. Essential Experience Experience working in a customer service-focused environment. Experience communicating with internal and external customers by telephone and in writing. Experience understanding and following detailed, complex technical instructions. Experience following detailed policies, procedures and quality standards. Experience managing a varied workload and responding to different customer enquiries. Desirable Experience Experience supporting customers via email or other digital communication channels. Experience working across multiple IT systems. Qualifications Essential GCSE English and Maths at Grade C (or equivalent) or above. Equivalent work-based experience will also be considered where appropriate. Desirable NVQ Level 3 (or equivalent) in Customer Service. Working Style This role requires a flexible approach, with the ability to work across multiple areas of the NHS Pensions Service according to business need. You will work collaboratively with colleagues and stakeholders while maintaining a strong customer focus and consistently delivering high standards of accuracy and service. Our Values As an NHSBSA employee, you will be expected to: Put customers at the centre of everything you do. Demonstrate professionalism, integrity and accountability. Promote equality, diversity and inclusion. Contribute to a positive, supportive and safe working environment. Support continuous improvement and innovation. Build positive working relationships across the organisation. Comply with all NHSBSA policies, procedures and regulatory requirements. Reporting To Team Manager (with occasional reporting to a Deputy Team Manager when required). Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. TPBN1_UKTJ

LOCATION: Killingworth Shopping Centre HOURS: 40 hours per week, 5 Days from 7 On Rota between 0630-2215 PAY RATE: £13.00 per hour Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre. • Carry out daily cleaning within Centre following PPM Schedules delivered to maintain a clean and safe environment for all visitors, • Ensure efficient recycling and waste management is carried out, • Maintain welfare facilities in good condition, • liaise with all colleagues to ensure the smooth and efficient running of the Centre, • Cleaning carparks, manually brushing edges, along with emptying and replacing bin liners., • To carry out a daily inspection of site streets, carparks, service roads/areas and public access areas back of house, • Ensure all Health & Safety checks are carried out as requested by Facilities Manager & Centre Manager, • In conjunction with Facilities Manager & Centre Manager communicate and deliver Health and Safety practices, and regulations to company/centre specifications, • To prevent, detect and investigate disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that unauthorised personnel enter restricted areas therefore creating a safe and comfortable working environment for employees and visitors, • Accurately reporting all incidents & accidents, writing reports of daily activities and irregularities, such as property damage, presence of unauthorised persons, requests for assistance or unusual occurrences and attending Court or Tribunal to give evidence, • Viewing and downloading recorded footage and maintaining effective multiple information feeds simultaneously, namely CCTV footage, Bodycams and the radio system, • Dealing appropriately and with courtesy to individuals who to act in an anti-social manner, who are or appear to be under the influence of alcohol or drugs and escorting individuals from the Centre/site, • Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance, and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site, • Ensure all contractors have a valid permit to work, before commencing any works, • Reception duties, including answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors’ book, • Testing the fire alarm system in including the setting and disengaging of the alarm panel, and the activation of the call points, dealing promptly with alarm activations, • Deal with any spillages or litter within the mall and common areas, • Take responsibility for you own and others health and safety, to carry out your role safely and to health, safety and security legislation and guidelines, • Undertake other miscellaneous duties relating to general services with in the Centre, as requested by the management team, • Excellent customer service, • Great communication skills, • Professional approach with sound judgement and integrity, • Remain calm under pressure, • Work well with others, • Flexible to cover holidays and sick leave, • Ability to follow instructions, • SIADoorSupervisor Licence We’re proud to offer a great range of benefits including: • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr