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  • Duty Manager
    Duty Manager
    2 months ago
    £15 hourly
    Full-time
    Newcastle upon Tyne

    Job Specification: Duty Manager – Scotswood Showbar Newcastle Job Title Duty Manager Reports To Owner / Venue Manager Location Scotswood Showbar, Newcastle Upon Tyne, NE4 7JH Employment Type Full-Time Job Purpose The Duty Manager is responsible for the smooth day-to-day operation of the cabaret bar during assigned shifts. This role combines hospitality management, customer service excellence, team leadership, and operational oversight to ensure guests enjoy a safe, entertaining, and memorable experience. The Duty Manager will lead front-of-house teams, maintain service standards, oversee bar operations, and ensure compliance with licensing and health and safety regulations. Key Responsibilities Operational Management • Oversee all venue operations during assigned shifts., • Ensure the cabaret bar is fully prepared for service and performances., • Monitor customer flow and venue capacity., • Resolve operational issues quickly and effectively., • Conduct opening and closing procedures, including cash reconciliation and security checks. Customer Experience • Deliver exceptional customer service and maintain a welcoming atmosphere., • Handle customer enquiries, complaints, and incidents professionally., • Build positive relationships with regular guests and VIP customers., • Ensure entertainment and service standards meet venue expectations. Team Leadership • Supervise bar staff, servers, hosts, security personnel, and support staff., • Brief staff before service and communicate performance expectations., • Motivate and support team members during busy periods., • Assist with staff training, coaching, and performance management., • Ensure adherence to company policies and procedures. Bar and Stock Management • Monitor stock levels and report shortages., • Assist with ordering, receiving, and controlling stock., • Minimise wastage and prevent stock loss., • Ensure all bar equipment is maintained and operating correctly. Financial Responsibilities • Monitor sales performance and revenue opportunities., • Manage cash handling procedures and end-of-shift reconciliation., • Support achievement of budget and profitability targets., • Ensure accurate recording of transactions. Compliance and Safety • Ensure compliance with licensing laws and responsible alcohol service., • Maintain high standards of cleanliness and presentation throughout the venue., • Enforce health and safety procedures., • Manage incidents, accidents, and emergency situations appropriately., • Liaise with security staff to maintain a safe environment for guests and employees. Person Specification Essential Requirements • Previous experience in a supervisory or management role within hospitality, nightlife, entertainment, or licensed venues., • Strong leadership and team management skills., • Excellent customer service and communication abilities., • Sound knowledge of bar operations and alcohol licensing regulations., • Ability to work under pressure in a fast-paced environment., • Strong problem-solving and conflict-resolution skills., • Flexible availability, including evenings, weekends, and public holidays. Desirable Requirements • Experience working in cabaret, theatre, live entertainment, or late-night venues., • Personal Licence Holder qualification (where applicable)., • First Aid certification., • Experience with EPOS and venue management systems. Key Competencies • Leadership and decision-making, • Customer focus, • Teamwork and collaboration, • Commercial awareness, • Attention to detail, • Reliability and professionalism, • Conflict management, • Time management and organisation Working Conditions • Primarily evening and late-night shifts., • Standing and moving throughout the venue for extended periods., • Exposure to loud music, live performances, and busy hospitality environments., • Responsibility for managing customer-related incidents and emergencies. Performance Indicators • Customer satisfaction and feedback., • Achievement of sales and revenue targets., • Compliance with licensing and health & safety requirements., • Staff performance and retention., • Successful management of venue operations during shifts.

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  • Document Controller
    Document Controller
    2 days ago
    Full-time
    Hebburn

    Document Controller As a Document Controller, you will play a critical role in the management, control, and distribution of project documentation, ensuring accuracy, compliance, and effective communication across engineering and project teams. This position supports the successful delivery of engineering projects within a fast-paced environment. Location: Hebburn (with occasional site work) Salary: TBC Key Responsibilities · Produce, format, and maintain high-quality engineering documentation using Microsoft Office applications (Word, Excel, Outlook, SharePoint) · Control, distribute, track, and archive project documentation, ensuring accuracy, version control, and timely circulation. · Coordinate document workflows with project managers, engineers, subcontractors, and clients. · Ensure all documentation complies with company standards, QA procedures, and regulatory requirements. · Maintain document registers, numbering systems, and labelling conventions for clear identification and traceability. · Scan, copy, file, and distribute documents to internal teams and external stakeholders. · Assist with the preparation and submission of reports, schedules, and project close-out documentation. · Follow engineers’ instructions to create, update, and revise drawings using AutoCAD and GTX. · Handle confidential and sensitive information with discretion and professionalism. · Attend site as required for scanning, filing, and document control activities (may include occasional overnight stays). · Contribute to the organization and distribution of internal workload Skills and Experience · Proven experience in a Document Controller or Project Administration role (essential). · Strong proficiency in Microsoft Office and SharePoint, with the ability to create, manage, and control complex documentation sets. · Hands-on experience using AutoCAD and GTX to create and update engineering drawings. · Experience using document management systems such as Meridian and/or Aconex (highly desirable). · Previous exposure to the engineering, utilities, or energy sector is advantageous. · Excellent organisational skills with strong attention to detail and a structured approach to document control. · Ability to manage multiple priorities and adapt to changing project requirements. · Strong written and verbal communication skills with the confidence to liaise across teams. · Ability to work both independently and as part of a team. · Full UK driving licence required. Personal Attributes • Enthusiastic about building a career in power or engineering environments., • Proactive, reliable, and trustworthy., • Flexible and adaptable to site and office-based work., • Comfortable working unsupervised while maintaining high standards., • Confident communicator with a positive, can-do attitude.

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    No experience
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  • Sous Chef
    Sous Chef
    4 days ago
    £40200 hourly
    Full-time
    Newcastle upon Tyne

    We are looking for a Sous Chef to join our busy Pho restaurant in Newcastle. Our kitchen has a wonderful team of chefs who work very hard and are great at what they do, so it's important we find the right Second Chef who is going to be supportive, friendly and hands-on, always ready to help in the different sections of the kitchen. ++Annual alary offer of up to £40,200++ ++is made up of a base annual salary £34,700 plus earnings received through tronc.++ Who and what is Pho? We are named after Vietnams famous noodle soup- PHỞ. A rich bowl of broth, rice noodle and plenty of meat (or veggies)! But we also have more amazing things to offer in our menu... Here are some examples of some of the many fresh dishes we cook and serve everyday: • Freshly handmade spring & summer rolls, • Homemade pork & lemongrass meatballs, • Crunchy, fresh and flavoursome salads, • Delicious rich curries, • Wok-fried noodles topped with meat, tofu or more healthy vegetables We have grown into a nationwide business, with our teams bringing our fresh food and fantastic service to cities and towns all over the country, building a steady following of 'Pho-natics' wherever we go! What Pho can offer you! • Free fresh meals at work, • 50% off all food and drink when dining in our restaurants, for you and up to 5 friends!, • Get paid every 2 weeks! Or..., • ... Get paid quicker with Wagestream, • We love to work hard and play even harder at our awesome annual parties!, • Earn more money if your friends join us (£100-£1000 extra for each friend), • Confidential Employer Assistance Program, to support you with any troubles you may be facing., • Company pension, • Amazing training during your first few weeks and beyond What Pho is looking for: • Hands on chefs who are passionate about cooking fresh, vibrant and flavoursome food., • Second Chef or Sous Chef with minimum x1 years' in role., • Experience being second in command in a kitchen. Assisting both the Head Chef with managerial duties and being a mentor to our wok chefs, lines chefs and salad chefs., • Strong knowledge in food safety and managing compliance within health and safety regulations

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